1. Personal Car Shopper

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Santa Clara, CA

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Personal Car Shopper

4.8 (148 reviews)

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Andrey B.

Never thought that leasing a car can be such an easy process. Arkady is the best decision you can make when shopping for a car - rare professionalism level! We are pretty new in the US, Arkady explained all the bits and bytes, was super patient and helpful. Took care of everything from A to Z and got us an amazing deal.

Ryan S.

I had an extremely positive purchasing experience working with Arkady. We set up an initial meeting where I outlined what car I was looking for, preferred options, color, transmission, spec, etc as well as my budget. Within the week, Arkady called and kept me updated on his search progress. The original spec I requested ended up being out of budget, and Arkady was mindful enough to be honest and offer alternatives that more fit my needs. After tracking down a car, we met in the afternoon, he drove us to the dealership, saw the car, gave it a quick test drive, and signed papers. The whole dealership process took less than three hours and Arkady handled all the negotiating / business jargon. All I had to do was sign. Overall, Arkady was professional, attentive, and truly cares about delivering high quality work. I would recommend him and his business to anyone looking for a new car.

Yoni S.

This is the second car I use Arkady's help with and the second time I have great experience. Arkady is amazing!! I have nothing but great things to say about my experience with Personal Car Shopper. I am extremely pleased with the car he found and really appreciated how he listened to exactly what I wanted. He also helped me to get excellent deal with the insurance company. In addition to being a savvy car guide, Arkady is also genuine, kind and funny. I would definitely go back and will recommend everyone in my life who is looking to purchase a car to go to Arkady!

Olha V.

I highly recommend this service. I got my car yesterday and Arkady was very professional and helpful about advising me with the car. I was not sure about the choice of car and extra functions. I said "Could you please choose the right one for me? " He said "I will do my best!" There we are..... I am so happy with the new car. I love it. Thanks Arkady.

My Used (practically NEW) 2014 Nissan Leaf
Linda R.

Stellar Service! I'm such a skeptic - I kept asking myself - there has to be something to this - it was too easy! I'm now a believer. Arkady operates a business model that all business owners should mimic. I gave him a list of requirements and he added his own from experience and knowledge of everything automobile. He will not compromise quality for quantity and will make sure that your experience brings back references and repeated business. I strongly recommend his services for buying any car, be it new or used. I drove home my first EV and I absolutely love it. I've already recommended him to 2 of my friends. If you want an honest and quality oriented car buyer, call Arkady.

Arkady - you rock!
Eli L.

Arkady came highly recommended from every single person we solicited for help about buying a car. After calling Arkady up for the first time, he really understood what we wanted and as chance would have it, was able to locate a used car in mint condition that perfectly suited our needs in no time. And for a great price! Arkady was very patient and thorough explaining the process and answering all of our questions, he is both trusting and 100% reliable. The transaction has been so pleasant I wish I could buy a car every day. I will definitely recommend Arkady to whomever I can, I honestly cannot praise him enough. If you've gotten this far in my review - call him, you will not be disappointed.

Rishikesh N.

I bet most of the car buyers out there do not have a proper knowledge about what you are going to buy. Even if you do a lot of research, you have failed to take care of the small details involved in the car purchase. Sometimes we spend a lot of time doing the research, visiting dealers and bargaining for the right price. But you may never know whats hidden or wrong with that car. If you are investing money in buying a good car, you must get in touch with Arkady. Arkady helped me a lot during my car search and I got to know a lot of new things which I had failed to consider otherwise for my car purchase. I am happy with the service and would recommend car buyers to atleast visit and talk to Arkady before you purchase.

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Review Highlights - Personal Car Shopper

“With Arkady, I could close the lease in an hour, instead of days and weeks of negotiating with dealerships.”

Mentioned in 100 reviews

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Audi Stevens Creek

Audi Stevens Creek

(1.3k reviews)

West San Jose

Came in for my buddy to test drive cars, and ended up leaving with a car myself ha. The team at…read moreAudi Steven's Creek is great especially Winnie. She was able to find a car that I feel like she knew that I'd love and was very patient with my buddy and myself. Couldn't have been happier with the outcome or the staff. The new(er) renovations to the building are also very nice.

Audi San Jose ruined my credit over a $695 tail light and violated fair credit reporting laws…read more This review is about my 2022 Audi lease return and the fallout caused by Audi San Jose. For context: I've been a loyal Audi customer for over 15 years. I've bought four cars from this dealership for hundreds of thousands of dollars and have personally recommended them to at least 10 friends. That's how much trust I had in them. When I returned my 2022 Audi, the dealership told me to cancel the independent lease inspection that I had previously scheduled and bring the car directly to them because they would "handle everything" on the same day. I was at the dealership signing and driving away in my new 2024 Audi e-tron GT, believing--based on what they told me--that the lease return was fully taken care of. Seven months later, out of nowhere, Audi Financial claimed there was a problem with the lease return: a $695 charge for a cracked tail light -- something they told me would be handled and disclosed on the same day. Audi never contacted me during those seven months. No notice. No discussion. No attempt to resolve anything before it escalated. I immediately disputed the charge in writing through the proper channels with documentation. Despite that, the charge was pushed through anyway and reported in a way that wrecked my credit. Since then, I have spent months--now over a year--trying to get this resolved. All I am asking is that Audi Financial properly report the facts back to the credit bureaus. They have refused to do so. The impact: my credit score went from ~820 to ~590 over this single $695 issue -- a problem that exists only because I followed Audi San Jose's instructions and trusted them to handle the return properly. To make matters worse, Audi San Jose has never acknowledged that they told me to cancel the inspection in the first place, even though that instruction is what put me in this position. Based on how this was handled -- reporting a disputed charge, ignoring the dispute, refusing to correct the reporting, and causing massive credit damage without any meaningful attempt to resolve it -- Audi violated fair credit reporting laws and basic consumer protection standards and I will be pursuing this further with consumer protection organizations. This wasn't a minor inconvenience. This was: * Bad guidance from the dealership * Zero follow-up for seven months * Then financial and credit damage over a $695 tail light charge * And over a year of refusal to fix their reporting After 15+ years of loyalty, four cars, and countless referrals, I will never, ever, ever buy another car from Audi again.

Pride Motors - 2007 Lexus GS 450H

Pride Motors

(66 reviews)

Forest, West San Jose

We were looking for a low milage reliable car in the 9-10 yo range for our college aged daughter to…read morehave at ASU since public transport there is not much better than in SJ! From the moment we walked in to look at a used Mazda3, to getting the keys, the process was warm, friendly, professional and customer service was outstanding! We were a bit hesitant after we found the place as it is behind another dealer on Stevens Creek and the lot is not "fancy". But we were put at ease by Ximena who stopped what she was doing (closing another sale) to greet us and quickly got us keys to take the car for a test drive while she finished up with her other client. Because they buy some of these at auction, the car did not have service records which is always iffy, but it did have a clean CarFax as far as accidents go. We asked if we could have our mechanic take a look and they made an appointment for us to pick the car up the next day and take it to his shop. Super honest way to do business and we appreciated it so much! They worked with us on our budget which was pretty set and there was no high pressure sales tactics being used. Ximena was the "chillest" car lot sales person I've ever encountered, I loved it! We are so happy and I've already referred multiple co-workers!

I purchased a vehicle from Pride Motors in July 2026 and two months later, needed to take it to a…read moremechanic after it began making clunking and grinding noises. The mechanic found the rear differential was bad and needed replacing. Additionally, he found three separate leaks and suspected it might have been in an accident. It also needed front brakes. The car requires thousands of dollars in repairs. In the business listing, the owner Farid states "we sell reliable cars." This was not true in my case. If considering purchasing from Pride Motors, do your homework. Read other reviews. If moving forward with a purchase, I highly recommend getting a pre-purchase inspection. I contacted the owner to ask for any kind of help and he offered none. Very disappointing experience.

Stevens Creek Mazda

Stevens Creek Mazda

(1.8k reviews)

Loma Linda, West San Jose

My wife and I spent the afternoon car shopping, and even though we ultimately found a different…read morevehicle at another dealership, I had to come here to give Justin D. the recognition he deserves. We came in specifically to see the Mazda CX-50. From the moment Justin greeted us, he was incredibly helpful. As the conversation progressed, it felt less like a sales pitch and more like a friend helping us make the right decision. There was zero "hard sell" pressure, which we really appreciated. Justin was also very transparent with the out-the-door quote and worked hard to get us the best value. If you're looking for a Mazda, go see Justin, he's straightforward and genuine!

Dishonest service crew, deceptive advertising, and a disgusted customer…read more I have had exactly three interactions with this service center, and I have left disgusted every single time. The first red flag was in 2023. My girlfriend brought in her two-year-old Mazda CX-5, and the service advisor tried to hand us an $800+ bill for a laundry list of services--including a brake fluid change and tire balancing. Mind you, this was a nearly new vehicle, and not a single one of those services was on Mazda's recommended maintenance schedule. It was a blatant cash grab. The second red flag was in 2024. We went in for basic maintenance and dealt with a service rep trying to trick us into the exact same round of unnecessary brake fluid changes and tire balancing. When we saw through it and refused, she dropped all professionalism and hit us with an incredibly condescending, "Sure, I meannn... it is your car." The final straw was today. I booked an appointment based on a promotional oil change offer they were running. The moment we arrived, the service guy pulled a classic bait-and-switch, claiming that due to "fine print," they actually had to charge us an additional $50+. Maybe it's our fault for not bringing a magnifying glass to read their ads, but I would much rather do business with a service shop that is transparent and honest. This place relies on deception and upselling to make a buck. I absolutely do not recommend anyone use their service. No customer should have to experience this level of disrespect.

Personal Car Shopper - car_dealers - Updated October 2026

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