1. Personal Car Shopper

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Santa Clara, CA

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Personal Car Shopper

4.8 (147 reviews)

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Andrey B.

Never thought that leasing a car can be such an easy process. Arkady is the best decision you can make when shopping for a car - rare professionalism level! We are pretty new in the US, Arkady explained all the bits and bytes, was super patient and helpful. Took care of everything from A to Z and got us an amazing deal.

Ryan S.

I had an extremely positive purchasing experience working with Arkady. We set up an initial meeting where I outlined what car I was looking for, preferred options, color, transmission, spec, etc as well as my budget. Within the week, Arkady called and kept me updated on his search progress. The original spec I requested ended up being out of budget, and Arkady was mindful enough to be honest and offer alternatives that more fit my needs. After tracking down a car, we met in the afternoon, he drove us to the dealership, saw the car, gave it a quick test drive, and signed papers. The whole dealership process took less than three hours and Arkady handled all the negotiating / business jargon. All I had to do was sign. Overall, Arkady was professional, attentive, and truly cares about delivering high quality work. I would recommend him and his business to anyone looking for a new car.

Yoni S.

This is the second car I use Arkady's help with and the second time I have great experience. Arkady is amazing!! I have nothing but great things to say about my experience with Personal Car Shopper. I am extremely pleased with the car he found and really appreciated how he listened to exactly what I wanted. He also helped me to get excellent deal with the insurance company. In addition to being a savvy car guide, Arkady is also genuine, kind and funny. I would definitely go back and will recommend everyone in my life who is looking to purchase a car to go to Arkady!

Olha V.

I highly recommend this service. I got my car yesterday and Arkady was very professional and helpful about advising me with the car. I was not sure about the choice of car and extra functions. I said "Could you please choose the right one for me? " He said "I will do my best!" There we are..... I am so happy with the new car. I love it. Thanks Arkady.

My Used (practically NEW) 2014 Nissan Leaf
Linda R.

Stellar Service! I'm such a skeptic - I kept asking myself - there has to be something to this - it was too easy! I'm now a believer. Arkady operates a business model that all business owners should mimic. I gave him a list of requirements and he added his own from experience and knowledge of everything automobile. He will not compromise quality for quantity and will make sure that your experience brings back references and repeated business. I strongly recommend his services for buying any car, be it new or used. I drove home my first EV and I absolutely love it. I've already recommended him to 2 of my friends. If you want an honest and quality oriented car buyer, call Arkady.

Arkady - you rock!
Eli L.

Arkady came highly recommended from every single person we solicited for help about buying a car. After calling Arkady up for the first time, he really understood what we wanted and as chance would have it, was able to locate a used car in mint condition that perfectly suited our needs in no time. And for a great price! Arkady was very patient and thorough explaining the process and answering all of our questions, he is both trusting and 100% reliable. The transaction has been so pleasant I wish I could buy a car every day. I will definitely recommend Arkady to whomever I can, I honestly cannot praise him enough. If you've gotten this far in my review - call him, you will not be disappointed.

Rishikesh N.

I bet most of the car buyers out there do not have a proper knowledge about what you are going to buy. Even if you do a lot of research, you have failed to take care of the small details involved in the car purchase. Sometimes we spend a lot of time doing the research, visiting dealers and bargaining for the right price. But you may never know whats hidden or wrong with that car. If you are investing money in buying a good car, you must get in touch with Arkady. Arkady helped me a lot during my car search and I got to know a lot of new things which I had failed to consider otherwise for my car purchase. I am happy with the service and would recommend car buyers to atleast visit and talk to Arkady before you purchase.

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Review Highlights - Personal Car Shopper

“With Arkady, I could close the lease in an hour, instead of days and weeks of negotiating with dealerships.”

Mentioned in 99 reviews

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Audi Stevens Creek

Audi Stevens Creek

(1.3k reviews)

West San Jose

Came in for my buddy to test drive cars, and ended up leaving with a car myself ha. The team at…read moreAudi Steven's Creek is great especially Winnie. She was able to find a car that I feel like she knew that I'd love and was very patient with my buddy and myself. Couldn't have been happier with the outcome or the staff. The new(er) renovations to the building are also very nice.

Audi San Jose ruined my credit over a $695 tail light and violated fair credit reporting laws…read more This review is about my 2022 Audi lease return and the fallout caused by Audi San Jose. For context: I've been a loyal Audi customer for over 15 years. I've bought four cars from this dealership for hundreds of thousands of dollars and have personally recommended them to at least 10 friends. That's how much trust I had in them. When I returned my 2022 Audi, the dealership told me to cancel the independent lease inspection that I had previously scheduled and bring the car directly to them because they would "handle everything" on the same day. I was at the dealership signing and driving away in my new 2024 Audi e-tron GT, believing--based on what they told me--that the lease return was fully taken care of. Seven months later, out of nowhere, Audi Financial claimed there was a problem with the lease return: a $695 charge for a cracked tail light -- something they told me would be handled and disclosed on the same day. Audi never contacted me during those seven months. No notice. No discussion. No attempt to resolve anything before it escalated. I immediately disputed the charge in writing through the proper channels with documentation. Despite that, the charge was pushed through anyway and reported in a way that wrecked my credit. Since then, I have spent months--now over a year--trying to get this resolved. All I am asking is that Audi Financial properly report the facts back to the credit bureaus. They have refused to do so. The impact: my credit score went from ~820 to ~590 over this single $695 issue -- a problem that exists only because I followed Audi San Jose's instructions and trusted them to handle the return properly. To make matters worse, Audi San Jose has never acknowledged that they told me to cancel the inspection in the first place, even though that instruction is what put me in this position. Based on how this was handled -- reporting a disputed charge, ignoring the dispute, refusing to correct the reporting, and causing massive credit damage without any meaningful attempt to resolve it -- Audi violated fair credit reporting laws and basic consumer protection standards and I will be pursuing this further with consumer protection organizations. This wasn't a minor inconvenience. This was: * Bad guidance from the dealership * Zero follow-up for seven months * Then financial and credit damage over a $695 tail light charge * And over a year of refusal to fix their reporting After 15+ years of loyalty, four cars, and countless referrals, I will never, ever, ever buy another car from Audi again.

Stevens Creek Subaru - Crosstrek in Sand Dune Pearl

Stevens Creek Subaru

(2.5k reviews)

Forest, West San Jose

I'm from Southern California and called the dealership to ask about a specific vehicle. Pete…read moreanswered the phone and was immediately helpful and friendly. He had no idea who I was or how serious I was about buying, yet he still went above and beyond to gather every detail I needed. He even took the time to send clear, detailed videos of the vehicle inside and out. By the time I finished reviewing everything, I was already impressed with the level of service. When I arrived at the dealership, Pete introduced me to his team, and everyone was equally helpful and transparent. Special thanks to RJ and Luis for their professionalism and outstanding customer relations. And an extra special thank-you to Pete for making the entire experience seamless and enjoyable--he truly made it happen! If they have the vehicle I want, I won't hesitate to buy from them again.

I wanted a 2026 Subaru Outback with dark green exterior and brown leather interior but there was…read morenone within 500 miles of San Jose, so the manager Sam placed an order for me at a price that we agreed by email earlier which was good . 3 months later the car arrived . Salesman Emilio worked with me through the test drive and paperwork process . Emilio and Sam and the finance manager William were very nice, patient, and efficient. The whole process took about 3 hours and was pleasant. This was my second Outback from Stevens Creek Subaru.

Stevens Creek BMW - Spark plug 1 is visibly destroyed

Stevens Creek BMW

(2.5k reviews)

I had an amazing experience with this dealership, and I think it has a lot to do with the…read moreprofessionalism of Saul Pimentel-Hernandez. He went in for a test-drive with me, was very honest about the possible issues with the car that I test-drove (BMW 320i) and immediately identified my needs -- in fact, he offered me to look at another car that I ended up buying (2016' Diesel BMW X3). It's such a game changer when the salesperson is also a great human. Highly recommend. And the car's great!

Hands down, the best dealership experience I've ever had! A special thank-you to Linda Vu, who made…read morethe entire purchase process smooth and efficient and helped me close the transaction in less than an hour. What truly stood out was her willingness to go above and beyond: she personally drove my car 40 miles to deliver it to my home. That level of care and effort deserves recognition. The finance team was equally impressive. The person helping me took the time to explain the available options, calculate the costs and potential savings, and help me understand which choices would save me money. I really appreciated having clear numbers to make an informed decision. Everyone I worked with was friendly, professional, and helpful. From closing the deal to getting my car delivered, the whole experience exceeded my expectations. Thank you, Linda and the entire team, for making this such a memorable car-buying experience. Highly recommended!

Stevens Creek Mazda

Stevens Creek Mazda

(1.8k reviews)

Loma Linda, West San Jose

My wife and I spent the afternoon car shopping, and even though we ultimately found a different…read morevehicle at another dealership, I had to come here to give Justin D. the recognition he deserves. We came in specifically to see the Mazda CX-50. From the moment Justin greeted us, he was incredibly helpful. As the conversation progressed, it felt less like a sales pitch and more like a friend helping us make the right decision. There was zero "hard sell" pressure, which we really appreciated. Justin was also very transparent with the out-the-door quote and worked hard to get us the best value. If you're looking for a Mazda, go see Justin, he's straightforward and genuine!

Dishonest service crew, deceptive advertising, and a disgusted customer…read more I have had exactly three interactions with this service center, and I have left disgusted every single time. The first red flag was in 2023. My girlfriend brought in her two-year-old Mazda CX-5, and the service advisor tried to hand us an $800+ bill for a laundry list of services--including a brake fluid change and tire balancing. Mind you, this was a nearly new vehicle, and not a single one of those services was on Mazda's recommended maintenance schedule. It was a blatant cash grab. The second red flag was in 2024. We went in for basic maintenance and dealt with a service rep trying to trick us into the exact same round of unnecessary brake fluid changes and tire balancing. When we saw through it and refused, she dropped all professionalism and hit us with an incredibly condescending, "Sure, I meannn... it is your car." The final straw was today. I booked an appointment based on a promotional oil change offer they were running. The moment we arrived, the service guy pulled a classic bait-and-switch, claiming that due to "fine print," they actually had to charge us an additional $50+. Maybe it's our fault for not bringing a magnifying glass to read their ads, but I would much rather do business with a service shop that is transparent and honest. This place relies on deception and upselling to make a buck. I absolutely do not recommend anyone use their service. No customer should have to experience this level of disrespect.

Personal Car Shopper - car_dealers - Updated October 2026

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