It's rare these days to find people who actually do what they say they're going to do. Ray…read moreYousefzai is one of those people. I recently purchased a new Lexus RX 350 from Lexus of Concord, and the experience was one of the best car-buying experiences I've had. I came in with a clear idea of what I wanted and the price I was targeting, and Ray and the team worked hard to find the right vehicle for me. The process was straightforward, efficient, and refreshingly free of the usual back-and-forth or pressure. What really stood out was the follow-through after the sale. I noticed that some of the quick-charge cables were missing, gave Ray a call, and he immediately took care of it. The next day, the cables were at my door via FedEx. No excuses, no delays, just exactly what he said he would do. If you're looking for a dealership that makes the process easy and stands behind their word, I'd highly recommend Lexus of Concord--and definitely ask for Ray.

Mo Taleeb was a fantastic sales agent, helping me deal with an infuriating problem getting my…read morecredit report to open! He was patient and diligent (And funny) and ultimately we resolved the problem. The whole place was friendly, clean and very transpaent and approachable. I highly recommend them, and Mo in particular. Roz

This is a nice dealership right next to the freeway…read more I was in the area, and spotted the Mazda logo. I wanted to get some OEM parts directly from a dealership. So I drove around the lot and found a "guest parking" area right in front. I went inside and asked the receptionist the location of their Parts Dept. She took the time to show me where it was. I rang the doorbell, and someone came out to help me. He was very careful that he had the right part. Year, engine, turbo vs non-turbo, etc. As he rang me up he noted- there's a fee for using a credit card. No fee for using a debit card. You have very thoughtful and detailed minded staff.

Appt at 9 am for service, waited on site which I told them. Asked at 2 pm for an ETA. Told only the…read morediagnostic was done so far - essentially pulling the code for a CEL I already knew about. I was the only one still waiting out of a large group so I guess I was put last. Told "no worries" rather than apologizing for taking so long. Will have to wait another 2 hours for them to fix something small that is under an extended warranty and a Mazda defect. Probably won't come back. Poor customer service and no communication. I live 3 hours away which I told them and which is why I made a morning appointment. Edit: now Mazda texted me that they forgot to update my module as was required by the service. They said I had to come back because the update was necessary. After talking to corporate to try to switch to Marin Mazda, Mazda Concord then said the module doesn't need to be updated. I am skeptical. Do yourself a favor and go to Marin Mazda to get your car properly serviced.

We had a great experience buying a car from concord auto 1! Everyone there made sure you felt…read morecomfortable and happy with your new purchase. They go above and beyond, and really know their stuff. Nik and Ted are so kind, and will help you with anything or any questions you have. I definitely recommend buying a used car with them!

The reason I gave them 5 stars is because there's no 6-star option…read more I recently purchased a 2009 Corolla from Nick at Concord Auto 1, and it turned out to be the perfect used sedan for my family. I usually buy new cars, but after seeing their flawless reviews, I decided to give a used car a try this time. The purchasing process was smooth and straightforward (we paid in cash, so we skipped the finance part). 1. Proactive follow-up on maintenance concerns A couple of weeks after purchase, I brought the car to Toyota Concord for routine maintenance. The mechanic mentioned a possible "seepage" that might indicate an oil leak, and they charged a couple hundred dollars to add dye to the oil for tracking. I told Nick about it, and he immediately told me to bring the car in for a thorough inspection by his mechanic. It turned out not to be an active leak--just an oil stain--but Nick still insisted I return in a week so he could be absolutely sure everything was fine. 2. Above-and-beyond roadside help A few days later, while moving from Concord to Castro Valley, my power steering suddenly failed on the highway. AAA told me the wait for a tow would be over two hours due to high demand. When I told Nick, he immediately recognized the likely culprit--the alternator--and came out with his crew. They swapped my battery on the spot, got the car safely to the shop, replaced the alternator quickly, and had me back on the road in no time. For a 16-year-old car, I honestly didn't expect perfection, and most used cars are sold "as-is." But Nick's willingness to stand behind the sale and personally make sure everything was right truly impressed me. This is why Concord Auto 1 has a perfect review record. Nick doesn't just sell cars--he sells promises and peace of mind, which is exactly what matters most when buying a used car. I would recommend Nick and Concord Auto 1 to anyone looking for a quality used vehicle.

Although we didn't end up purchasing our HR-V Sport from Jewel, I would still highly recommend her…read morewithout hesitation. From the start, she was professional, patient, and genuinely focused on helping us find the right vehicle rather than just making a sale. She stayed responsive, answered all our questions clearly, and treated us with respect throughout the entire process. Even when we chose to go in a different direction, she remained courteous and understanding, which says a lot about her character and the level of customer service she provides. If you're looking for someone who is honest, helpful, and truly committed to a great customer experience, Jewel is absolutely worth working with.

Our Honda agent, Annamarie, is outstanding. She is very knowledgeable, patient, and never pushy…read more She takes the time to explain all available options clearly and allows us the space to make decisions that feel right for us. She truly respects our opinions and listens carefully to our needs. Beyond her professionalism, Annamarie is genuinely personable. We appreciate that she builds real connections with her clients, and we enjoyed sharing conversations about our kids, which made the entire experience comfortable and enjoyable. We felt supported, respected, and confident throughout the process, and we would highly recommend working with her.

Took my baby in for her 150,000 mile servicing. First thing was he didn't have my appointment…read morescheduled. That is odd because I scheduled it the day before. But, they took me in at about 815am. I didn't think it was going to be as expensive as it was. The service writer said I should have my spark plugs changed out. Even with $150 discount, the total was a smidge over $2,200. I guess I can't blame them for their pricing. But, this does reinforce why I use my local Pep Boys for everything else. But, I will always take my baby to a Nissan dealership for the regular servicing. But, they were friendly, very quick (to not have an appointment). I got a call about 1pm that it was complete. The shuttle driver was cool. We talked about the electric car he was using. Very personable.

I had a 3 PM appointment for an oil change but arrived early at 1:45 PM since traffic was lighter…read morethan expected. Sergio was very pleasant and professional, he checked me in right away without any issues. The full-service oil change, along with a detailed inspection, was completed in about 45 minutes. Overall, a smooth and efficient experience. I'll definitely be coming back.

My first encounter with BMW Concord was in 2022. I was shopping for a luxury SUV and I found one on…read moretheir website that ticks all the option that I wanted. I reached out and Kris Mang was the one who assisted me at the time. I went to take the vehicle for a test drive and I liked it. There was no pressure on taking the vehicle the day of my test drive either. So I went to test other cars but decided that I wanted that X5. I reached out to Kris again and made the deal a couple of days after test driving the vehicle (good thing it was still available!) Thw transaction is different from other dealers. It was straightforward, no getting passed around finance people to get extra items etc. And I really appreciated that. Fast forward to April 17, 2026, I wanted to get back to BMW (yes, I dabbled into other manufacturers) and the first thing that came to mind was BMW Concord and Kris! I looked into the website, found an iX that I liked and reached out to Kris. Test drove the iX and I loved it that I took the car home the same day! Krystal Souza was the finance manager assisting during the buying process and it really smooth transaction. No pressure on getting extra items and she even helped figure out why the contract was not getting displayed on my phone ! Victor (BMW Genius) walked me thru the vehicle. Quite a few things has changed since 2022 but there are still somethings that are similar. Toni (BMW Genius) also helped out with the connected drive activation! I thought I already accepted it thru email, apparently there is another link on the bottom of the said email that I had to click!

Went in to look at a pre-owned vehicle. Salesman and Manager were very nice. Even offered to remove…read morethe paint stripe on the car so that I could see it without it(I didn't love the stripe but loved the car). We ran numbers and they low-balled me on the offer for my car. KBB gave me a much better offer, and their KBB value estimate didn't even align with the one I received. I also asked them to give me a call once the stripe was removed so I could look at the car again and they didn't call. I received an email from them same day, but nothing regarding the status of the vehicle. If you say you're going to call.. you should.

Dealer with NO TRICK ! NO FOOL ! & 100% Transparent Price!…read more Just got our first Jeep Grand Cherokee L (GCL) yesterday! This is the best experience ever we have experienced. First, we went to the dealership and unfortunately they dont have the Jeep that I like. Then I show them the Jeep that I want in other dealership (Stevenson Creek Jeep), they simply got the car from there and give me the advertise price! While previously I went to Stevenson Creek earlier, they tried to fool me with the much higher price instead of the online price. I was very mad about this so I decided to try my luck in Future Jeep Concord. Guess what? Future Jeep simply transfer the same GCL in Stevenson Creek Jeep and gave us the same online price! The best part is not end yet! They gave my Honda Trade in for the price way OVER than what I expected (or the price is even higher if I sell in private market). The Store manager simply just decided to buy from us rather than having us to sell the car separately. Super happy about the purchase and thanks to the sales team there!

Twice I've brought my car in to get fixed for separate issues and the issues weren't fixed. Service…read moredepartment is very unreliable.

I received a reminder text from Toyota about my overdue 10,000 mile or 12 month ToyotaCare service…read morefor my new car, and I was so grateful I could book an appointment for the same day. Scheduling through the app was quick and easy, which was also a big plus. I did not request a specific advisor, but I was assisted by Vu Hoang, who made the entire experience exceptional. He was very friendly from the start, and when he learned that we would be waiting on site, he offered to expedite the service. That was unexpected and really impressive. Vu was also very polite and attentive. He showed us to the waiting area where they offered complimentary hot coffee drinks, which made the visit even more comfortable. His level of service truly stood out and played a big role in my decision to give this Toyota location a five-star review on Yelp. I will definitely ask for Vu again the next time I visit. Two big thumbs up!

I've come here on two different occasions to get several different service maintenance things done…read morefor my Prius. Without a doubt, it's extremely overpriced. Even if you have coupons among other things, there are several stipulations to the rules about what you can and cannot use. They now have AI voice assistant that will make the appointments for you that thing is useless. Upon checking in, they couldn't even find my appointment for 1130 despite the fact that I had an email stating that I do. The same voice assistant mentioned that there would be a shuttle service that could take me back, but it's not available on Saturdays, which is odd because that's a huge day for people to take in their car for service. The only thing this place is going for is the fact that the people are actually genuinely nice and you could tell they have no ability to assist beyond with their handcuffed by the dealership.

I had a great experience working with David Quinonez, the technologist at the Concord Audi…read moredealership. He was extremely professional and took the time to help me successfully connect my Audi app to my vehicle. I had previously tried to do this at another dealership near where I live, but they were unable to resolve the issue. David walked me through the entire process patiently and thoroughly, making sure everything was set up correctly. This level of customer service is what creates repeat business. When it comes time to purchase a new vehicle, I will absolutely be returning to the Concord dealership. As a senior leader at a Fortune 500 company, I place a very high value on customer service--and David truly exemplifies it.

I recently had a 100K service performed at Audi Concord in California and experienced inconsistent…read moreand unclear pricing. The service advisor informed me that spark plugs were optional at $413, however my invoice shows that 4 spark plugs were installed for $95.44. This discrepancy raises concerns about how services were presented. Additionally, I was charged for multiple additive services while a standard maintenance item--the engine air filter--was not replaced. I learned this after visiting my mechanic the next day. I attempted to resolve this with the dealership but am requesting Audi of America's assistance in reviewing the charges and helping reach a fair resolution.

Update (1 4) 4/7/26: Issue resolved, but the process revealed areas that need improvement…read more While my initial experience involved multiple visits, ongoing noise concerns, and frustration around inconsistent diagnoses, I do want to acknowledge that the issue has now been resolved. The A/C compressor was ultimately identified as the source of the problem--something that should have been caught earlier given the number of prior inspections. It's also important to note that these issues began following a routine oil change at the dealership, which led to an oil leak involving the oil pan, oil filter, and drain plug. My vehicle had no prior issues before that service, so this was a significant concern. I want to recognize Jaime (Service Advisor) for his consistency, professionalism, and commitment to helping move things forward. I also want to highlight Ali, the lead technician, who ultimately identified and resolved the issue. Additionally, Lisa (Service Manager) kept her word in working to get my vehicle back to the condition it was originally designed to be in. She listened, acknowledged both the issue and my concerns, and made a clear effort to address the situation. That was appreciated. However, I do believe the Service Group Director and Director of Operations could have been more proactive once this situation was escalated, especially with corporate involvement. More direct communication and leadership at that stage would have made a difference. I also want to note that I requested goodwill consideration from Hyundai multiple times throughout this process and have not received any. Given that this issue began in early January and was not fully resolved until the final week of March, after multiple service visits and extended time without my vehicle, I believe goodwill consideration is warranted and should still be evaluated. I am relieved the issue is now resolved, but the process to get there should have been more efficient and consistent from the start. I hope this feedback helps improve both diagnostic accuracy and communication moving forward. I'm sharing this update to reflect both the resolution and the full experience so others have a complete and accurate picture. Update: Picked up my car on 3/18. Thought the issues were fixed. Since picking it up, the issues are still there. They never fixed my car that they messed up after the oil change. I will be reaching out to corporate about this issue at this point. I've been coming here since 2024 and never had any issues with them. However, this past December I got a oil change from them and it messed my car up. While driving my vehicle in February, the oil lamp came on (It means that I need a oil change). I did not understand why because my vehicle was not driven much due to several vacations taken from Dec to that date in Feb. I have a 2023 Sante Fe. Very good on gas and oil. I contacted Hyundai immediately and they had my car towed to them. They diagnosed the issue. They stated that when the outstanding change had been done, the oil pan was not properly placed back on which caused an oil leak. This issue caused then to have my car for 2 or 3 days. They never offered me a loaner nor rental. I had to stay home from work for all those days. Honestly, I did not ask them for one because I did not even know they offered them. I never had to receive either before. Fast forward, my wife begin to notice a rough noise (My car does not make any noises or gave any issues. I have always kept my maintenance up since 2022 when I first purchased it). So when this noise happened, I did not understand why. That noise came on when you automatically started the vehicle, at stop lights and at red lights. It is horrible. This lasted for 2 weeks until I was able to get time off from work. In the 2nd week, the ac/ heat until began to also make noises. This was ridiculous. I finally got off 3/12. Took my car in.. there is a new guy there (Service Advisor) that really listened to my issue and even sat in my car for some time to great what I was hearing. He was very empathic. Jamie (Service Advisor) also showed empathy. She was not happy to hear that there were more issues with my car after the oil change. I explained to get that i needed a vehicle this time around because I had an appointment the next day. They had no loaners, but she got me a rental via Enterprise. Jammie gets 5 stars from me each and every time!

The paint on this car has been a complete nightmare. I've had to deal with multiple repairs--this…read morewas my fourth paint job, which is beyond unacceptable. To make matters worse, I had to pay out of pocket to have the hood repainted after being told it was out of warranty. Shortly after, Hyundai extended the warranty for the paint issue, but refused to reimburse me because the work wasn't done at a Hyundai dealership. That was incredibly frustrating and felt completely unfair. On top of that, the service department is extremely difficult to get ahold of. Calls and texts take forever to be returned, if at all. Communication is very poor. The staff was friendly once I was finally able to speak with someone, but there was no follow-through. I requested documentation of the paint work via email and never received it. Between the ongoing paint issues and lack of communication, I ended up selling the vehicle to CarMax and will never return to this dealership.