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    CarMax

    3.0 (189 reviews)
    Closed 11:00 am - 8:00 pm
    Updated over 3 months ago

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    Damage to fender was disclosed, damage to light was not.

    Buyer beware! Do not complete the paperwork ahead of time, before you inspect the vehicle with your own eyes; fortunately, despite their repeated attempts for us to complete the paperwork ahead of time, we didn't. The vehicle was transferred from Bakersfield. We received email updates, noting that they were going to inspect and clean the vehicle before reaching out to schedule an appointment. An appointment was scheduled, two days in advance, so they knew we were coming. The vehicle was dirty, there were a lot more imperfections than what was reported and the "sales person" had no clue how to open the convertible top. He told us that most customers never check convertible tops. He told us that nobody on-site could assist us with checking the operation of the convertible top. Apparently, Carmax employees are not paid on commission - which is fine, it's their business. Unfortunately, that leads to employees that clearly aren't motivated to do their job. Very disappointed with this experience!!!

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    2 months ago

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    9 days ago

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    Page 1 of 5

    Ask the Community - CarMax

    Review Highlights - CarMax

    Everybody was more than helpful, accommodating, and they had a good selection of what we were looking for.

    Mentioned in 4 reviews

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    Concord Auto 1

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    We had a great experience buying a car from concord auto 1! Everyone there made sure you felt…read morecomfortable and happy with your new purchase. They go above and beyond, and really know their stuff. Nik and Ted are so kind, and will help you with anything or any questions you have. I definitely recommend buying a used car with them!

    The reason I gave them 5 stars is because there's no 6-star option…read more I recently purchased a 2009 Corolla from Nick at Concord Auto 1, and it turned out to be the perfect used sedan for my family. I usually buy new cars, but after seeing their flawless reviews, I decided to give a used car a try this time. The purchasing process was smooth and straightforward (we paid in cash, so we skipped the finance part). 1. Proactive follow-up on maintenance concerns A couple of weeks after purchase, I brought the car to Toyota Concord for routine maintenance. The mechanic mentioned a possible "seepage" that might indicate an oil leak, and they charged a couple hundred dollars to add dye to the oil for tracking. I told Nick about it, and he immediately told me to bring the car in for a thorough inspection by his mechanic. It turned out not to be an active leak--just an oil stain--but Nick still insisted I return in a week so he could be absolutely sure everything was fine. 2. Above-and-beyond roadside help A few days later, while moving from Concord to Castro Valley, my power steering suddenly failed on the highway. AAA told me the wait for a tow would be over two hours due to high demand. When I told Nick, he immediately recognized the likely culprit--the alternator--and came out with his crew. They swapped my battery on the spot, got the car safely to the shop, replaced the alternator quickly, and had me back on the road in no time. For a 16-year-old car, I honestly didn't expect perfection, and most used cars are sold "as-is." But Nick's willingness to stand behind the sale and personally make sure everything was right truly impressed me. This is why Concord Auto 1 has a perfect review record. Nick doesn't just sell cars--he sells promises and peace of mind, which is exactly what matters most when buying a used car. I would recommend Nick and Concord Auto 1 to anyone looking for a quality used vehicle.

    Concord Mazda

    Concord Mazda

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    This is a nice dealership right next to the freeway…read more I was in the area, and spotted the Mazda logo. I wanted to get some OEM parts directly from a dealership. So I drove around the lot and found a "guest parking" area right in front. I went inside and asked the receptionist the location of their Parts Dept. She took the time to show me where it was. I rang the doorbell, and someone came out to help me. He was very careful that he had the right part. Year, engine, turbo vs non-turbo, etc. As he rang me up he noted- there's a fee for using a credit card. No fee for using a debit card. You have very thoughtful and detailed minded staff.

    Appt at 9 am for service, waited on site which I told them. Asked at 2 pm for an ETA. Told only the…read morediagnostic was done so far - essentially pulling the code for a CEL I already knew about. I was the only one still waiting out of a large group so I guess I was put last. Told "no worries" rather than apologizing for taking so long. Will have to wait another 2 hours for them to fix something small that is under an extended warranty and a Mazda defect. Probably won't come back. Poor customer service and no communication. I live 3 hours away which I told them and which is why I made a morning appointment. Edit: now Mazda texted me that they forgot to update my module as was required by the service. They said I had to come back because the update was necessary. After talking to corporate to try to switch to Marin Mazda, Mazda Concord then said the module doesn't need to be updated. I am skeptical. Do yourself a favor and go to Marin Mazda to get your car properly serviced.

    Zac Auto Dealers - My new ride from Zacs!

    Zac Auto Dealers

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    FIVE STARS IS NOT ENOUGH…read more We had a car that needed repairs that exceeded its value, so we started shopping online for a replacement. We came across a plug-in hybrid that felt perfect for our family...especially with our kids being year-round student athletes, even through the summer. I called Zac Auto Dealers and spoke with Elham, who confirmed the vehicle was still available. We headed over later that morning, and from the moment we arrived, everything just felt right. He came out to greet us. Saw the car right out front and it was in amazing condition, After a quick test drive, Elham had all the paperwork prepared quickly and efficiently. No hassle whatsoever. We decided to finance the vehicle. Zac Auto partners with Travis Credit Union in Concord. Took a short drive there, where we worked with a gentleman named Herman. He mentioned he regularly helps Zac's customers, and it showed. He made the entire process smooth and stress-free. Travis Credit Union was so welcoming and professional that we even opened a savings account with them. We picked up the car the next evening at Zac's. We were told it had been serviced and checked at their partner shop, Ace Auto Care in Lafayette. The car was in pristine condition. It looked, smelled, and drove like new. About three and a half weeks later, I noticed white smoke coming from a small tube underneath the car. Long story short, it turned out to be related to the battery/heating system. The car still drove perfectly, but not knowing who to call, I reached out to Zac Auto for guidance. A gentleman, Aziz, answered and without hesitation reassured me: "Don't worry...we'll take care of it." I explained what was going on, and he immediately directed me to bring the car to their partner shop, Ace Auto Care. At Ace Auto Care, I received the exact same level of service: kind, friendly, professional, honest, and incredibly respectful. Felt like I was greeted by cousins. By the very next day, my car was ready, repaired with brand-new parts...courtesy of Aziz and Zac Auto. Honestly, between Elham, Aziz, Herman, and the entire team at Ace Auto Care, it truly felt like we hit a grand slam. Thank you, Zac Auto Dealers. You are all a true example of how a business should be conducted along with how people should be treated. You didn't just take care of a transaction and a pricey repair...you took care of our family, and that means everything. Thank you.

    I wanted to take the time to leave a honest good review for Zac Auto dealers, as a return customer…read more My fiancé and I recently purchased a second vehicle from Zac Auto, as my first experience was fantastic. About a Subaru outback and it has ran great. My second purchase was a toyota sequoia. Zac Auto has gone above and beyond once again with their customer service. They are honest and upfront, and they make it clear that they want the vehicle to be a good vehicle for you when you purchase it. They stand by their cars and if there's any issues, they take care of it. It's rare these days to find a family dealership with this integrity and care for their customers. I would send anyone in my family there without hesitation and have recommended them to several people. Anytime I need a new vehicle I will go straight to Zac Auto. If they don't have what you want, they'll find it for you. I can't thank them enough and we'll be back again. I'm sure.!

    CarMax - usedcardealers - Updated May 2026

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