Jacob Maranan is truly a nice guy and an outstanding service advisor at Audi Concord. He's been incredibly helpful with my 2018 Audi, always explaining things clearly and working hard to keep repairs affordable when costs can easily feel out of control. Unlike the typical reputation service advisors have for pushing unnecessary work or price gouging, I never once got that impression with Jacob. He genuinely seems to look out for his customers. When he's handling your vehicle, you know you're in really good hands. This is the first time I've ever felt compelled to write a Yelp review for someone in the service industry, and Jacob more than earned it. Highly recommend read more

I recently had a 100K service performed at Audi Concord in California and experienced inconsistent and unclear pricing. The service advisor informed me that spark plugs were optional at $413, however my invoice shows that 4 spark plugs were installed for $95.44. This discrepancy raises concerns about how services were presented. Additionally, I was charged for multiple additive services while a standard maintenance item--the engine air filter--was not replaced. I learned this after visiting my mechanic the next day. I attempted to resolve this with the dealership but am requesting Audi of America's assistance in reviewing the charges and helping reach a fair resolution. read more

Audi Concord - Auto Repair Near Me - Concord, California

Easy, fast, transparent process to getting your car serviced. I've been coming here to get my car serviced since 2018. The staff here is wonderful. Highly recommend! read more

I'm not sure if this is an Audi issue or Audi Concord issue, but we had a check engine light on and they charged us $500 eval fee to just say it is a software update. Now, I have about a million things that need software updates including other cars, and none of them require a $500 diagnostic just to tell me that's what it is. Either the techs as Audi Concord are unethical and intentionally overcharging, or the engineers at Audi are similarly unethical, incompetent or both. read more

The showroom is empty - ZERO customers. No one is breaking down their doors trying to purchase Audis. Stood in the showroom for 15 minutes waiting for someone, anyone, to offer to help. We called out loudly for help: "Does anyone want to sell a car?!" Echoes and crickets. A balding salesperson, maybe 15-20 feet away sat at his desk, shuffling papers. He looked right at us out of the corner of his eye. Ignored us, and kept shuffling papers. We took his photo; included. Was looking to trade in our Audi Q5 for a new one. Will purchase another Mercedes instead. read more

Audi Concord - The salesperson who looked at us out of the corner of his eye, and ignored us when we called out for help - Auto Repair Near Me - Concord, California

I am a first time Audi owner and came to Audi Concord for my first ever service appointment with Audicare on my Audi S3. My experience was mixed, which is a shame, because I absolutely adore the car and I chose this dealership based on their otherwise glowing reviews. The positives- + Dealership is clean, well furnished and conveniently located just off the highway. + Friendly staff, fast service. + Loaners are excellent (but you have to book a few weeks out to get one) - and it was fun to experience another model of Audi. + Generous drop off policy using Lyft if you are unable to get / don't want a loaner - covers drop offs within 50 miles (!) of the dealership. + They'll wash your car with service, which is super helpful. I recognise that my situation is unique but there are some communication improvements that could be made to provide a level of service that is commensurate with the brand's quality and price. Unfortunately, I was involved in an front end collision late last year. After I got it back and with a known warning light about the left headlight (but an otherwise fully functional car), I brought it by for my regular service (oil change and all). The service itself was uneventful, they mentioned that I would have to take it back to the bodyshop to investigate the headlamp issue. On my way home to pick up our toddler from school, the check engine light came on and my heart sank. I immediately called my service advisor Patty, who told me that it must have been due to the repair that the bodyshop performed. I trusted her and took it back to the bodyshop. After the bodyshop took a look and cleared the code, it came back again. After I dropped it a second time, the bodyshop said they couldn't figure it out and asked Audi Concord diagnose it (and also resolve the headlamp issue). A few weeks later at Audi, Pattie mentioned that the check engine light was caused by the oil filler cap not being correctly re-attached and insisted the bodyshop must have done that. Except, the only oil change performed was by the technicians at Audi Concord and the light only came on immediately after my scheduled service. They did also identify the cause of the headlamp issue but it would take 2 weeks for the replacement module to come in, so asked me to pick up the car the next morning. When I came in the next day, there were several parts that were in my trunk, along with a number of retaining clips. After noticing all these parts, I double checked with the staff that the car was safe to drive and went off home. Later that day, I realised that they had not secured any of the wheel liners, which had been rubbing against the tires and were shredded to pieces. I brought it by the next working day and the Service Advisor mentioned that Patty had not told the lead technician that I was going to collect the car and it hadn't been ready to collect. They agreed to replace the broken liners. On Friday, I took the car in to get the module installed and the liners installed. Patty insisted a second time that it must have been the bodyshop's fault for not re-attaching the liners. I don't know exactly who or what worked on my car to diagnose the headlamp but there should really have been better coordination from what is perceptibly a top dollar facility. Thankfully, everything is now good and I am back to driving this fun car. My overall feedback to the service team here is to own issues. Stuff happens, these cars are complicated, and communication is hard. But it feels shady to push blame on other parties (who were, in this case, also a customer of the dealership and subcontracted out a couple of thousand dollars with them) and left a sour taste in my mouth. read more

Audi Concord - A visit to Audi Concord's service department added another new exciting light to my dashboard. - Auto Repair Near Me - Concord, California

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Super rude car salesman. We wanted to trade in our car but the offer was lower than car fax so my husband when into the manager to ask if they would give us more and before he could ask the manager said no I won't go higher and turn his back to my husband and walked away. This was after the salesman insulted me and told me to stop talking and let him explain. Never will we step foot in this dealership again!!! Stay clear!!! The dealer lowballed us what the website offer by 500.00 to 2,000 as well. read more

BEWARE of "CERTIFIED PRE-OWNED" I purchased a "Certified" pre-owned plug-in hybrid Audi Q5 from this dealership 2 years ago, and recently took it in for service. When I asked them to handle the recalls on my charging unit, it was discovered that the unit they sold to me as part of my "Certified Pre-Owned" vehicle was the WRONG UNIT! Which explains why it was heating up so much, And they are now refusing to replace it with the correct unit because they 'don't know if it is the same charging unit they sold me' --but why don't they have the serial number? I'm told this is about a $3K item to purchase. I will be taking this up with Audi America & probably to small claims court if they don't fix the situation - read more

WARNING!!! AUDI Concord has the worst customer service. There Big Boss manager Dave...didn't even have the courage to face me and help solve the problem... he basically hides in a closet claiming he's in a meeting. My problem was easily solvable and I went to another Audi dealer who helped me. He ought to be fired. read more

Audi Concord is a really great dealership. We live in Marin but drove out to Concord to take a look at the new Arrow Gray Pearl Effect color on the A3. They were able to trade with another dealer for the Black Optic version and we bought it! We worked with Dillon who was really great. Very friendly, knowledgeable, and no pressure at all. I highly recommend Audi Concord. read more

Audi Concord - Auto Repair Near Me - Concord, California

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We had a great buying experience with this dealership. Our team (Milad, Eddie and Alex) were very responsive and friendly. They were also very transparent during price negotiations. We would highly recommend this dealership for your next purchase. read more

Your experience may vary. I bought my 2024 Audi S4 from Audi Concord. Mainly due to a personal connection to the dealer. Purchasing was great. Service has been a different experience. Their award winning staff must be offering free car washes for 5 star reviews after they disappoint their customers. read more

Milad was very straightforward to work with. Helpful, and clear in his communication. He told me upfront what he is able to do vs not and tried to help me fix some issues leveraging his network. I found him very professional, and easy to work with. read more

I didn't purchase my recent Audi here but I have leased from here and since my purchase date brought in my car here for service. I've been coming to concord Audi since 2011 and my personal experience has always met beyond my expectation's. Patty is the most incredible, hard working, knows her ish, advisor. Thanks to her and the team I will always be recommending people Audi cars and the "concord care team" with it. Thank you so much Audi read more

Love it!! If you're planning to buy or lease Audi, talk to Brent at Concord Audi. He is very knowledgeable and understands the pressure of purchasing a new car, he makes transition vey smooth and easy! read more

Audi Concord - A7 - Auto Repair Near Me - Concord, California

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I needed to purchase a car before end of year for tax purposes. Brent Atkinson went above and beyond to make the sale seamless. I will not be purchasing an Audi anywhere or from anyone in the Bay Area that is not from Brent moving forward. Highly recommended. Made the whole process simple and easy. Ask for Brent, he is the guy! read more

I had a great experience working with David Quinonez, the technologist at the Concord Audi dealership. He was extremely professional and took the time to help me successfully connect my Audi app to my vehicle. I had previously tried to do this at another dealership near where I live, but they were unable to resolve the issue. David walked me through the entire process patiently and thoroughly, making sure everything was set up correctly. This level of customer service is what creates repeat business. When it comes time to purchase a new vehicle, I will absolutely be returning to the Concord dealership. As a senior leader at a Fortune 500 company, I place a very high value on customer service--and David truly exemplifies it. read more

Well, hugely disappointed in the sales department. Went in this morning intending to buy this vehicle. Sat & chatted with Sales person (I'll spare his name, I blame head of sales E.O.) Anyway, get to test drive the vehicle drive to W. Pittsburg, Pleasant Hill, back to Concord. It's 100 degrees out, we are making sure passenger seat goes down, etc. All good! It is a go! Keep in mind the vehicle has been with us or in our sites for approx 2 hours. No one else interested in this vehicle. we are sitting at desk, ready to write our check & our sales person informs us that our vehicle has just sold. I'm sorry, what? So is it a racial issue? We have not even stated that we wanted negotiate the sticker price yet. We just sat down to business! SHADY! Not sure if it was bait & switch situation. Not sure & it doesn't matter. I just would not recommend wasting any time here. I am sorry to say, same vehicle still on their website showing available for purchase. read more

Audi Concord - Vehicle still shows for sale on their website! Terrible! - Auto Repair Near Me - Concord, California

Best dealership experience, Professionalism here is on another level. Great, easy to work with and helpful staff from sales to the service department. Bought my preowned 2022 A4 here a while back and have been getting it serviced here since. Patty in service has been especially helpful and is great to work with as well as the rest of the service department and Audi in general. They definitely stand behind the cars they sell and work they do. Rates for service and parts are straight forward and fair. The inspection you get when you have your car serviced here gives me peace of mind and is well worth it. They don't make up problems to sell you service and repairs you don't need. They've treated me like a valued customer from the beginning and I bought one of the lowest priced preowned cars they had here. Would definitely recommend Audi Concord to anyone looking to buy a car or get their Audi serviced/repaired. read more

Audi Concord - Dealership. - Auto Repair Near Me - Concord, California

EXCELLENT SALESMAN MILAD !!!! recommend this dealership !!!! Milad took a lot of time answering all my questions on all the different models . I bought a 2025 Audi q3 read more

Brent Atkinson was absolutely on top of this transaction from the polite letter asking about the lease coming up for renewal and then taking care of business after my initial contact. Timely, professional, no nonsense and a very pleasant fellow. Between Brent, finance and the technology team, it was an A++ buying experience. Thanks again read more

I went to Concord Audi last week to check out colors on a new Audi Q3 and ended up buying a car! I really went just to look at color options but my sales person Brent Atkinson was so knowledgeable, nice and laid back that I was sold. It literally was the best dealership experience I ever had. There was no haggling over the price. Brent presented me with a price and it was very reasonable and in the ballpark of what I wanted to pay based on prior research of the car. Brent took the time to answer all my questions, take me on several test drives, had all the paperwork in order and all details were addressed without even having to ask. The dealership was very clean and modern and they have streamlined the contract signing process where it can be done at home via DocuSign instead of sitting at the dealership for hours. When it was time for me to bring the car home, Derick W. went over all the technological aspects of the car. He was great! I'm one that usually asks a bunch of questions, but Derick was so thorough that I don't think I asked anything and left feeling I knew how to program the car to my liking. Buying from Concord Audi was a very good experience - second to none. I'm very happy that I purchased from this dealership and didn't go elsewhere. read more

I give this dealership -20 stars. I had to bring my car in for a tire service and initially the GM Eddie was super friendly in an attempt to get me to get a new car through them. When I arrived on 3/7/26 to drop my car off, Eddie was throwing his rank around saying how I didn't owe anything when I returned the car. He stated I wouldn't have to fill up the car with gas and they would also clean and detail the car because I was a first responder and therapist. I didn't ask Eddie for any of this. He volunteered it all. Eddie also introduced me to Adrian a sales rep who harassed me with phone calls and texts throughout the week in an attempt to get me to get a new car with him. When I left the dealership on 3/7/26 it was with the belief that I owed $0. On 3/14/26 Adrian emails me that my car is ready and that I owe $50 for service. I explained to Adrian that I wasn't notified of this at service when they took my car, they said I would be charged $0. Still I attempted to pay and get my car back, however, their online portal attempted to overcharge me for the payment. I let Adrian know this and he stated he would support when I arrived to the dealership. When I get to the dealership, Eddie comes out and tells me that it's just $51.50 and even if it is more than what the stated price is that I should just pay it because he was nice to me. When I stated that it was unfair to expect me to pay $50 when I wasn't told this at service and then to expect me to pay extra just because he was nice to me, Eddie began to get angry and told me that I was a belligerent and angry Black woman and to go to Audi Fremont and see if they'd treat me nicer than him. Then when I asked to see my contract Adrian and Eddie became increasingly hostile, to where I had to call the police. Eventually Adrian brings my contract and tells me, "all this over $50, you must be a broke Black b****." This service is completely unacceptable and unprofessional. If it was just $50 why were they so volatile and harassing over it just because I asked to reconcile the discrepancy between what I was told at drop off? This is not how you treat customers and this dealership will never get any service from me ever again. Adrian even attempted to kick me out of the dealership and told me to "wait outside for the police" I forgot to mention when I asked Adrian to pull my contract for the police, he stated he'd pull my payment history for the police instead. This was an interesting comment seeing as how I've never been late on a payment and I've never missed a payment in the almost 3 years that I've had my Audi Q3. But due to his "deplorable" racism and sexism, Adrian decided to speak to me and treat me as if I don't have money to pay my bills. The statement he made about pulling my payment history is absolutely disgusting and hostile, which describes my entire experience at Audi Concord today, with both Adrian and Eddie attempting to provoke me through insults and menacing behavior. read more

Where to begin describing the amazing, friendly, and fully transparent experience I had with Brent and Kaye! Kaye made sure that I was well taken care of by the amazing Brent Atkinson. He went above and beyond to ensure all of my questions were answered, all of my asks were met. He is consistent in following up with you to see if there is anything he can do to help you make your decision. No pressure or dealer harassment to make you purchase a vehicle and best of all, always looking out for YOUR money and budget. Needless to say, I chose to purchase from Brent and Audi Concord for a reason! I am really happy with my choice of vehicle and overall service received! S/O to Kris as well for his patience with me during the Finance process! It was so easy I still can't believe it! read more

Audi Concord - First car purchase! - Auto Repair Near Me - Concord, California

I recently had to take the dealership to court and won my judgment. It took over 4 months to get the repair done. Call other dealerships to double check the price on the parts they charge double what Fremont and Oakland Audi charge they called the police on me for challenging them beware. I had been go to the dealership for 8 years read more

Thank you so much for your excellent service. You made everything so easy for my husband and I. I really appreciated your support in helping me to buy my new car. Again thank you and happy holidays to you and your beautiful family read more

Audi Concord - My new toy - Auto Repair Near Me - Concord, California

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Cannot recommend the service advisor Jeff enough. I came in for a routine service, and the service advisor assigned to me was unavailable, Jeff took over no problem. Jeff was able to help me out with my vehicle, including walking me through the steps and recommending what I should asd and should not add as part of my service. Impressive to see a business not trying to upsell you on everything that they can, I will be back! read more

Fantastic buying a q5s from Kaye and team. A+ all around. No pressure, informative, and fair.

Always great service. They really do their best to help, get your car well-maintained, and save your time by providing loaner vehicle. Thank you Patty, for helping when my appointment almost fell through! read more

I've been an Audi customer for about 14 years and purchased my previous two Audis from another dealership in the bay area. This is my third Audi, and my first experience with Audi Concord. I have to say, I've never encountered such outstanding customer service--this truly elevated my Audi buying experience. I chose Audi Concord because they had the exact specs I was looking for. From my first call to picking up the car, Brent Atkinson went above and beyond to ensure a smooth, seamless transaction. He had everything prepared before I arrived, treated me like a VIP, and delivered exceptional service. I genuinely regret not purchasing my previous cars from Brent and Audi Concord; no other dealership has provided this level of care. The car delivery experience was fantastic as well. Brent gave a detailed overview of every feature--even the subtle nuances that, as a car enthusiast, I hadn't noticed in my past vehicles. He also made sure I got the best price, even when competing with other dealerships. I'm thrilled I made the 60-mile drive from south bay--it was truly an unparalleled experience. A huge thank you to Brent Atkinson for making this such a memorable purchase! read more

Brent is awesome, ordered an Audi Exclusive paint color 2025 A6 Allroad and he checked in frequently as the order was fulfilled. Very satisfied with the car and Audi Concord! Had a small issue with the windshield within the first two months of ownership and he was instrumental in helping get a replacement windshield 100% covered by Audi USA. Go buy an Audi from Brent at Audi Concord! read more

Less than a year ago I bought my first Audi -- it was a used Q4 and I lucked out getting the exact colors I wanted. Brent was super helpful during the whole process and afterwards would help with any services needed and even answered random questions I had in the fly. I loved that car. So I was pretty upset a few months ago when another vehicle totaled my car. I reached out to Brent about my situation to see if maybe I could get lucky again and find another used vehicle. The problem was I was really in love with my first Audi and turns out the color combo along with trim and features was hard to find in a used vehicles. Brent helped me find a new vehicle this time and worked with me to get the right deal that fit my budget and had everything I wanted and more. He had to get it from a different dealership and even sent me photos when it arrived on the lot. It was also a cool experience to see my car in the showroom when I went to pick it up. Bonus points with working with Brent is he isn't pushy at all and really just worked to get me what I wanted. read more

Audi Concord - Auto Repair Near Me - Concord, California

Great experience! The team at Audi Concord made my first large car purchase experience great! I was very nervous but Milad, Leo and Eddie helped me every step of the way and answered all my questions. Highly recommend!! read more

Audi Concord - Auto Repair Near Me - Concord, California

During a regular inspection I also mentioned a problem with the none working A/C system of my 2013 Audi A3 TDI. The Audi Dealer estimated $5,500 for the repair, plus charged me for refilling the A/C and diagnosing the issue. I declined the estimate and went to Prestige Autohaus, Walnut Creek. I paid about $1,500 there for the repair! Excellence and fast service, fair pricing. Highly recommended alternative to the totally overpriced dealership services. A win-win experience. read more

Jeffrey Roberson was an amazing service advisor. I don't think I've ever been treated as well, and as kindly as this young gentleman treated me. He took care of everything and then some. He deserves a raise. read more

Thank you Tim, you're the best from the customer service to the time u took while I shopped around. You made the buying process as easy as possible. When I first opened Took my test drive I knew it was the car . Tim sealed the deal with his great knowledge and customer service. The whole team the endowed positive and very light everyone seemed like they like each other and was laughing and joking. It was like visiting a friend you haven't seen in a long time. I'm now an Audi family member. read more

I'm not really sure what to say. I've always had a good experience with Audi Concord. Until my last service. Now I understand this is my fault for leaving my stuff in my car as it's written in my service contract. It was only supposed to be there for a day and it ended up being 20 days (which whatever) but I've always left my stuff in my car because it wasn't obviously left out. After my last service all of my "nice" stuff and random stuff went missing. Sun glasses, knives, cooler bag, change, keys, gift cards, manual, first aid kit, etc. I brought it to their attention before leaving and "someone would call me". Of course I had to follow up multiple times just to get them to do talk to me about it. They "watched" the video of my car for the 20 days and shockingly, they didn't notice anything so now I'm out around probably $1000 worth of stuff and lock replacements. read more

I recently had my vehicle stolen and needed to purchase a car pretty quickly. I visited three of their competitors and my time with Cody at Audi was by far the best experience. As a young buyer and woman of color, I was treated quite poorly all day and Cody was able to turn my day around. He was very attentive and gave me all the information I would need to make a decision during this stressful time. He is very knowledgeable of their products and offers. As someone who is new to Audi, I will not hesitate to recommend this location to friends and family. Thank you for incredible service Audi Concord. I love my new Q3! read more

Audi Concord - 2024 Audi Q3 - Auto Repair Near Me - Concord, California

I have one of Audi's common oil leaks from my Timing Cover gasket. I looked online to buy the gasket and most all Audi & VW dealers list them at MSRP of $27.60. Since Audi Concord is my closest dealer I looked it up there and it was $27.60 as expected. I then called the dealership's parts department to verify that they had it in stock and double check the price hoping it might be lower since sometimes they will give you a discount. I was blown away when I was told it was $56.70! I asked that he confirm the part number and price which he did. I can not believe Audi Concord is try to get more than double for this gasket. This is highway robbery! I will NEVER buy parts from them again. Glad I checked before driving to the shop. In the end I order the factory part online at ECSTuning for $21.63 with free shipping saving 62% off of Audi Concord's price. read more

Audi Concord - Audi Concord website price - Auto Repair Near Me - Concord, California

Never in my life have I been treated with such professionalism, such respect, such honesty and care by a car dealership. BRENT went above and beyond every single step of the way. From emailing me stickers for cars I was inquiring about, to scheduling test drives, visits, negotiations in an honest and calm manner, and making sure my new car was in perfect condition for me to pick up. He even called me the next day just to say hi and see if I was enjoying my new car! I have had 4 new cars in my life: a Toyota and 3 Nissans. Each purchase has felt rushed, slimy and afterward I never hear from them again. This was an entirely different experience! This was how I always wished car buying to be. I highly recommend Brent to anyone looking for an Audi. The team even taught me how to use all the bells and whistles and they configured my cell phone apps and the settings on the car for me! read more

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