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    BMW Concord

    3.6 (1.4k reviews)
    Closed 9:00 am - 6:00 pm

    Services - BMW Concord

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    18 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto light repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    BMW Concord Photos

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    Recommended Reviews - BMW Concord

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    Reviews With Photos

    2026 M3 Competition xDrive - Brooklyn Grey
    Warren H.

    I did a bit of research across reviews here on Yelp and opinions on Reddit and BMW forums to see what the experience was like for others at Concord BMW. After reading what was mostly positive reviews, I decided to reach out and ask for a specific person in Sales to field some questions and possibly pay a visit to see the car I was interested in. Before I get into the specifics, let me take a moment to review the place itself. The dealership is fairly easy to locate with its entrance being right off one of the main roads in Concord and a direct turn onto their property from a stoplight. The parking lot in front of the dealership has plenty of spaces and is really obvious where to park if you're a potential customer. Unfortunately, what isn't as obvious (and maybe it's just me), is what door to enter to get into the showroom. Maybe I've just been to other dealerships where it's clearly marked, but this place had that vibe of, "that door is for employees only" or "that door is for sure locked", which made it kinda confusing. Anyways, once inside, the place is huge; the lobby area is very welcoming and has tons of chairs for you to sit and lounge in and get some refreshments/coffee/etc. All in all, a great, typical BMW vibe. Ok, the main stuff. Let's start off with the person I specifically wanted to reach out to because of all the reviews and feedback. Andy Li. From the very start of my phone conversation with Andy, he had this calmness about him that just made you feel really comfortable. As others have stated, he's easy to talk to and doesn't pressure you at all into anything. He's very understanding, offers advice, tells you like it is, and does whatever he can to be accommodating. Something that's lost amongst other salespeople that can go a long way with prospective clients. I mentioned I was interested in a car, he took down some information from me over the phone and the date/time I planned on visiting, and before I knew it, I was at the dealership looking at the vehicle, which was in the showroom at the time. He took me around the car and then took the initiative to setup a test drive for me in a different car, but of the same model so that I can see what it's like. Without going into each specific detail afterwards, he ran the numbers, evaluated my trade-in, made some suggestions and accommodations, and was really understanding of my wanting to do my due diligence. From that point on, we communicated via text and phone calls (EVEN DURING HIS DAYS OFF!!) until we finally got to signing the papers. I can't recommend reaching out to Andy enough if you're wanting to visit Concord BMW and need someone to deal with that's easy going that doesn't pressure you into anything you're not comfortable with! Next person to give a shoutout to, Irving Chen, the Finance Manager. In addition to Andy, Irving was instrumental in getting all the financial details squared away and continued to provide the same level of customer service that Andy had established. Irving reached out personally, as well, to graciously answer a lot of questions I had and reasonably accommodated a lot of my requests, which was extremely generous and caring. We finalized and did the deal remotely via e-signing and I took delivery of the vehicle the following day! If you have the opportunity to work with Irving throughout your deal, you're in good hands! Last, but certainly not least, Toni Brown! The BMW Genius that took me through my new car purchase and set me up with everything from the BMW App to configuring my iDrive to my liking. She's extremely knowledgeable, friendly, and a great person to talk to on the tail end of your purchasing experience wrapping everything up in a literal bow to send you on your way. Sure, there were a few hiccups and questionable things along the way, but that's to be expected when thinking about purchasing a vehicle, one of the biggest things a person can buy. I'm very grateful for the experience that I had, which Andy, Irving, and Toni played a huge part in and I couldn't have asked for more. I'm really enjoying my 2026 Brooklyn Grey M3 Competition xDrive; thanks for making my car ownership dream come true!

    New X5
    Erik W.

    I want to take a few moments to share the wonderful X5 SUV purchase experience provided by Andy Li this past weekend! Andy is friendly, attentive, professional, and ensured that every step of the process - the test-drive, vehicle overview, determining the purchase price, arranging for financing, and final delivery, were hassle-free and enjoyable. I'm usually not a big fan of the new vehicle purchase process, however Andy deserves two thumbs up! I highly recommend Andy and Concord BMW for your next car purchase or lease.

    Michael telling me to wait a month for him to decide to want to make the sale?

    Extremely rude and unmotivated sales staff. Reached out to lease a leftover 2025 i5 (previous loaner) When I asked Michael Wu why the price was higher than a competing dealer had one listed for (with a higher MSRP and half of the miles), he made up false info about their car, kept trying to change the subject - and then gave up and told me to call back in a month. Very confusing experience. Usually salespeople get paid to do their job, not brush off clients. Spend your money with competent people who deserve it.

    Jonathan O.

    I spent about a month looking for the right M240i for myself. I was on the BMW website everyday looking at listings as far out as Texas. An M240i specced out with all the packages I wanted popped up at this BMW in Concord and I immediate put in my information. I was contacted by the sales person Andy Li. They hadn't even posted pictures but he sent me pictures and videos of the car. The unfortunate part was that I am in the LA area and could not make it up there for about a week and a half. The finance manager said that they could not hold the car for me, even with a deposit, which I understood. I immediately gave up on the car and continued my search. A little under a week later Andy called me back and said the car was available if I was still interested. We ended up working out a deal and I was able to get everything signed online. I flew up two days later with a check from my credit union. Andy was supposed to pick me up at the BART station in Concord, however when he couldn't because he was with a client, he sent a Lyft for me which I thought was awesome customer service. When I pulled up in the Lyft, the M240i was already sitting outside ready for me. Once at the dealership I was in and out in about half an hour. They walked me through a bunch of settings in the car and I signed the last few items I had to sign. I left the dealership and didn't stop smiling the whole 5 and a half hours that it took me to get back home in LA. I want to give a big thank you to Andy for calling me back when he did and working with me to get this car purchased from afar. I also want to commend him on not being too pushy with the extras that they have to offer. I would recommend anyone looking for a BMW to work with Andy and the team and BMW Concord.

    From start to finish, my experience with Ryan Chao was absolutely outstanding. He went above and beyond to make sure I found the perfect car that met all my needs and stayed within my budget. What really stood out was how attentive and knowledgeable he was --every question I had was answered clearly, and I never felt pressured or rushed at any point in the process. Ryan took the time to walk me through all of my options, explain features in detail, and even followed up after the sale to make sure everything was going smoothly. His professionalism, honesty, and genuine commitment to helping me made this the best car-buying experience I've ever had. Thanks to Ryan, I drove off the lot feeling confident and excited about my new car. I highly recommend working with him if you're looking for someone who truly cares about his customers and goes the extra mile to make the experience well worth it.

    Maristel C.

    From the very first phone call, we already had a feeling this was going to be a great experience--and it absolutely was. Our BMW sales experience was elevated by the exceptional service and attention we received from Lena Chi. She set the bar for what the car-buying journey should feel like--especially when purchasing a vehicle you've long dreamed of owning. She was knowledgeable without being pushy, professional yet genuinely warm, and most importantly, she made us feel like our excitement and expectations truly mattered. Every step was handled with care and clarity, and she took the time to understand exactly what we were looking for. That level of thoughtfulness made all the difference. When it was finally time to pick up the car, the entire team at BMW Concord went above and beyond--staying after hours just to make sure we were fully taken care of. They never made us feel rushed and ensured we had everything we needed, without hesitation. That speaks volumes about their commitment to customer service. What a great team they have there at BMW Concord. I'll definitely be recommending them more than 100% and without a doubt, we'll be coming back for any future car needs. Truly an outstanding experience from start to finish. Thank you, Lena, and Thank you, BMW Concord.

    My dream car
    Cheryl P.

    A Dream Car Experience I had the absolute pleasure of working with Andy Li at BMW, and I can honestly say it was one of the most seamless car buying experiences I've ever had. Andy was incredibly patient, knowledgeable, and genuinely focused on helping me find the perfect vehicle. He took the time to understand what I was looking for and worked with me step-by-step to make my dream car a reality -- and he even secured a great deal for me in the process. There was no pressure, just genuine support and professionalism from start to finish. If you're looking for someone who listens, follows through, and truly cares about your satisfaction, I highly recommend Andy. He made a complex decision feel simple and exciting. I'm so grateful! Thank you, Andy.

    Eva L.

    I got my 2026 BMW iX here, and all of my friends compliment my car. Financial office manager Alvin was great and very helpful !

    2026 BMW X3

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    Excellent Service was provided to me by David, I made a few minutes past closing and he was able to service my car , much appreciated!

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    Page 1 of 35

    BMW Concord Reviews in Other Languages

    Ask the Community - BMW Concord

    Review Highlights - BMW Concord

    We had our best BMW experience in the past 30 years with this dealership, and specifically, with Danny Andrade.

    Mentioned in 54 reviews

    Read more highlights

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    Concord Mazda

    Concord Mazda

    (689 reviews)

    This is a nice dealership right next to the freeway…read more I was in the area, and spotted the Mazda logo. I wanted to get some OEM parts directly from a dealership. So I drove around the lot and found a "guest parking" area right in front. I went inside and asked the receptionist the location of their Parts Dept. She took the time to show me where it was. I rang the doorbell, and someone came out to help me. He was very careful that he had the right part. Year, engine, turbo vs non-turbo, etc. As he rang me up he noted- there's a fee for using a credit card. No fee for using a debit card. You have very thoughtful and detailed minded staff.

    Appt at 9 am for service, waited on site which I told them. Asked at 2 pm for an ETA. Told only the…read morediagnostic was done so far - essentially pulling the code for a CEL I already knew about. I was the only one still waiting out of a large group so I guess I was put last. Told "no worries" rather than apologizing for taking so long. Will have to wait another 2 hours for them to fix something small that is under an extended warranty and a Mazda defect. Probably won't come back. Poor customer service and no communication. I live 3 hours away which I told them and which is why I made a morning appointment. Edit: now Mazda texted me that they forgot to update my module as was required by the service. They said I had to come back because the update was necessary. After talking to corporate to try to switch to Marin Mazda, Mazda Concord then said the module doesn't need to be updated. I am skeptical. Do yourself a favor and go to Marin Mazda to get your car properly serviced.

    Concord Auto 1

    Concord Auto 1

    (153 reviews)

    We had a great experience buying a car from concord auto 1! Everyone there made sure you felt…read morecomfortable and happy with your new purchase. They go above and beyond, and really know their stuff. Nik and Ted are so kind, and will help you with anything or any questions you have. I definitely recommend buying a used car with them!

    The reason I gave them 5 stars is because there's no 6-star option…read more I recently purchased a 2009 Corolla from Nick at Concord Auto 1, and it turned out to be the perfect used sedan for my family. I usually buy new cars, but after seeing their flawless reviews, I decided to give a used car a try this time. The purchasing process was smooth and straightforward (we paid in cash, so we skipped the finance part). 1. Proactive follow-up on maintenance concerns A couple of weeks after purchase, I brought the car to Toyota Concord for routine maintenance. The mechanic mentioned a possible "seepage" that might indicate an oil leak, and they charged a couple hundred dollars to add dye to the oil for tracking. I told Nick about it, and he immediately told me to bring the car in for a thorough inspection by his mechanic. It turned out not to be an active leak--just an oil stain--but Nick still insisted I return in a week so he could be absolutely sure everything was fine. 2. Above-and-beyond roadside help A few days later, while moving from Concord to Castro Valley, my power steering suddenly failed on the highway. AAA told me the wait for a tow would be over two hours due to high demand. When I told Nick, he immediately recognized the likely culprit--the alternator--and came out with his crew. They swapped my battery on the spot, got the car safely to the shop, replaced the alternator quickly, and had me back on the road in no time. For a 16-year-old car, I honestly didn't expect perfection, and most used cars are sold "as-is." But Nick's willingness to stand behind the sale and personally make sure everything was right truly impressed me. This is why Concord Auto 1 has a perfect review record. Nick doesn't just sell cars--he sells promises and peace of mind, which is exactly what matters most when buying a used car. I would recommend Nick and Concord Auto 1 to anyone looking for a quality used vehicle.

    Concord Toyota - The car

    Concord Toyota

    (1.1k reviews)

    I received a reminder text from Toyota about my overdue 10,000 mile or 12 month ToyotaCare service…read morefor my new car, and I was so grateful I could book an appointment for the same day. Scheduling through the app was quick and easy, which was also a big plus. I did not request a specific advisor, but I was assisted by Vu Hoang, who made the entire experience exceptional. He was very friendly from the start, and when he learned that we would be waiting on site, he offered to expedite the service. That was unexpected and really impressive. Vu was also very polite and attentive. He showed us to the waiting area where they offered complimentary hot coffee drinks, which made the visit even more comfortable. His level of service truly stood out and played a big role in my decision to give this Toyota location a five-star review on Yelp. I will definitely ask for Vu again the next time I visit. Two big thumbs up!

    I've come here on two different occasions to get several different service maintenance things done…read morefor my Prius. Without a doubt, it's extremely overpriced. Even if you have coupons among other things, there are several stipulations to the rules about what you can and cannot use. They now have AI voice assistant that will make the appointments for you that thing is useless. Upon checking in, they couldn't even find my appointment for 1130 despite the fact that I had an email stating that I do. The same voice assistant mentioned that there would be a shuttle service that could take me back, but it's not available on Saturdays, which is odd because that's a huge day for people to take in their car for service. The only thing this place is going for is the fact that the people are actually genuinely nice and you could tell they have no ability to assist beyond with their handcuffed by the dealership.

    Future Hyundai of Concord - April 2022 prices

    Future Hyundai of Concord

    (452 reviews)

    Update (1 4) 4/7/26: Issue resolved, but the process revealed areas that need improvement…read more While my initial experience involved multiple visits, ongoing noise concerns, and frustration around inconsistent diagnoses, I do want to acknowledge that the issue has now been resolved. The A/C compressor was ultimately identified as the source of the problem--something that should have been caught earlier given the number of prior inspections. It's also important to note that these issues began following a routine oil change at the dealership, which led to an oil leak involving the oil pan, oil filter, and drain plug. My vehicle had no prior issues before that service, so this was a significant concern. I want to recognize Jaime (Service Advisor) for his consistency, professionalism, and commitment to helping move things forward. I also want to highlight Ali, the lead technician, who ultimately identified and resolved the issue. Additionally, Lisa (Service Manager) kept her word in working to get my vehicle back to the condition it was originally designed to be in. She listened, acknowledged both the issue and my concerns, and made a clear effort to address the situation. That was appreciated. However, I do believe the Service Group Director and Director of Operations could have been more proactive once this situation was escalated, especially with corporate involvement. More direct communication and leadership at that stage would have made a difference. I also want to note that I requested goodwill consideration from Hyundai multiple times throughout this process and have not received any. Given that this issue began in early January and was not fully resolved until the final week of March, after multiple service visits and extended time without my vehicle, I believe goodwill consideration is warranted and should still be evaluated. I am relieved the issue is now resolved, but the process to get there should have been more efficient and consistent from the start. I hope this feedback helps improve both diagnostic accuracy and communication moving forward. I'm sharing this update to reflect both the resolution and the full experience so others have a complete and accurate picture. Update: Picked up my car on 3/18. Thought the issues were fixed. Since picking it up, the issues are still there. They never fixed my car that they messed up after the oil change. I will be reaching out to corporate about this issue at this point. I've been coming here since 2024 and never had any issues with them. However, this past December I got a oil change from them and it messed my car up. While driving my vehicle in February, the oil lamp came on (It means that I need a oil change). I did not understand why because my vehicle was not driven much due to several vacations taken from Dec to that date in Feb. I have a 2023 Sante Fe. Very good on gas and oil. I contacted Hyundai immediately and they had my car towed to them. They diagnosed the issue. They stated that when the outstanding change had been done, the oil pan was not properly placed back on which caused an oil leak. This issue caused then to have my car for 2 or 3 days. They never offered me a loaner nor rental. I had to stay home from work for all those days. Honestly, I did not ask them for one because I did not even know they offered them. I never had to receive either before. Fast forward, my wife begin to notice a rough noise (My car does not make any noises or gave any issues. I have always kept my maintenance up since 2022 when I first purchased it). So when this noise happened, I did not understand why. That noise came on when you automatically started the vehicle, at stop lights and at red lights. It is horrible. This lasted for 2 weeks until I was able to get time off from work. In the 2nd week, the ac/ heat until began to also make noises. This was ridiculous. I finally got off 3/12. Took my car in.. there is a new guy there (Service Advisor) that really listened to my issue and even sat in my car for some time to great what I was hearing. He was very empathic. Jamie (Service Advisor) also showed empathy. She was not happy to hear that there were more issues with my car after the oil change. I explained to get that i needed a vehicle this time around because I had an appointment the next day. They had no loaners, but she got me a rental via Enterprise. Jammie gets 5 stars from me each and every time!

    The paint on this car has been a complete nightmare. I've had to deal with multiple repairs--this…read morewas my fourth paint job, which is beyond unacceptable. To make matters worse, I had to pay out of pocket to have the hood repainted after being told it was out of warranty. Shortly after, Hyundai extended the warranty for the paint issue, but refused to reimburse me because the work wasn't done at a Hyundai dealership. That was incredibly frustrating and felt completely unfair. On top of that, the service department is extremely difficult to get ahold of. Calls and texts take forever to be returned, if at all. Communication is very poor. The staff was friendly once I was finally able to speak with someone, but there was no follow-through. I requested documentation of the paint work via email and never received it. Between the ongoing paint issues and lack of communication, I ended up selling the vehicle to CarMax and will never return to this dealership.

    BMW Concord - autorepair - Updated May 2026

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