Purchased an X5 from this dealership. The smoothest, no pressure, helpful, and easiest car purchasing experience I've had. Andy was a kind, patient, attentive, and a "no pressure " sales person. Alvin , in finance was very easy to work with and answered all of our questions patiently. read more

My first encounter with BMW Concord was in 2022. I was shopping for a luxury SUV and I found one on their website that ticks all the option that I wanted. I reached out and Kris Mang was the one who assisted me at the time. I went to take the vehicle for a test drive and I liked it. There was no pressure on taking the vehicle the day of my test drive either. So I went to test other cars but decided that I wanted that X5. I reached out to Kris again and made the deal a couple of days after test driving the vehicle (good thing it was still available!) Thw transaction is different from other dealers. It was straightforward, no getting passed around finance people to get extra items etc. And I really appreciated that. Fast forward to April 17, 2026, I wanted to get back to BMW (yes, I dabbled into other manufacturers) and the first thing that came to mind was BMW Concord and Kris! I looked into the website, found an iX that I liked and reached out to Kris. Test drove the iX and I loved it that I took the car home the same day! Krystal Souza was the finance manager assisting during the buying process and it really smooth transaction. No pressure on getting extra items and she even helped figure out why the contract was not getting displayed on my phone ! Victor (BMW Genius) walked me thru the vehicle. Quite a few things has changed since 2022 but there are still somethings that are similar. Toni (BMW Genius) also helped out with the connected drive activation! I thought I already accepted it thru email, apparently there is another link on the bottom of the said email that I had to click! read more

BMW Concord - IX - Auto Repair Near Me - Concord, California

My wife recently visited Concord BMW to test drive a vehicle, and the experience was incredibly disappointing. The specific car we were interested in wasn't available, which can happen. What wasn't acceptable was how she was treated. She felt like the sales staff looked down on her from the moment she walked in. Instead of taking the time to understand what she was looking for or trying to help, she was passed from one salesperson to another with little interest or engagement. She left feeling like they simply didn't want her business. Buying a car is a major purchase, and every customer deserves to be treated with respect and professionalism regardless of who they are or what assumptions a salesperson might make. We expected much better from a BMW dealership. Unfortunately, this experience has us looking elsewhere for our next vehicle. read more

Went in to look at a pre-owned vehicle. Salesman and Manager were very nice. Even offered to remove the paint stripe on the car so that I could see it without it(I didn't love the stripe but loved the car). We ran numbers and they low-balled me on the offer for my car. KBB gave me a much better offer, and their KBB value estimate didn't even align with the one I received. I also asked them to give me a call once the stripe was removed so I could look at the car again and they didn't call. I received an email from them same day, but nothing regarding the status of the vehicle. If you say you're going to call.. you should. read more

My boyfriend and I had an amazing experience thanks to Krystal, Carl, and Tyler. From the moment we walked in, they were attentive, patient, and genuinely invested in helping us find my boyfriend's dream car. They took the time to listen to every requirement we had and never pressured us into settling for something that wasn't the right fit. Their dedication and relentless effort to find exactly what we were looking for truly stood out. They kept us informed throughout the entire process, answered all of our questions, and made what can often be a stressful experience feel exciting and enjoyable. If you're looking for a team that truly cares about their customers and goes above and beyond, I can't recommend Krystal, Carl, and Tyler enough. Thank you for making such an important purchase such a positive and memorable experience! read more

BMW Concord - BMW 340i - Auto Repair Near Me - Concord, California

Eugene and Krystal are the dream team! We purchased our X7 and are happy as can be. Thank you so much to the concord team.

I purchased a BMW X7 from Concord BMW and had an outstanding experience from start to finish. Billy, my sales advisor, Zack the GSM, and Alvin in finance were all fantastic. There was absolutely zero pressure, they were friendly, patient, and took the time to walk us through everything in detail. I actually came in not planning to buy, but they made the process so comfortable and transparent that it just felt right. They answered every question, explained all the options clearly, and made both my wife and me feel completely at ease. The entire team genuinely treats you like family. This was easily the best car buying experience I have ever had. I will only purchase from this dealership going forward. Highly recommend Concord BMW and this team. read more

BMW Concord - Auto Repair Near Me - Concord, California

See all

Thank you to Andy and Krystal for all your help! You guys were great & answered and helped with all of our questions!!! Appreciate it so much! read more

I recommend to not do service here. I was quoted at my local dealer in Concord to change spark plugs on my 2021 M340i. Concord quoted me at 1,855. I decided to use my vin at other local dealers to see if there were better deals. BMW East Bay has a special going on charging only 272.99 for the same work! I sent a screenshot to my advisor at Concord and they said they'll price match the spark plugs and micro filter! They're willing to take 1,500 dollars off service pricing. From $1,855 to $272.99! Check value service pricing with your VIN. UPDATE: My service advisor and the dealer were not happy with my post. Here is a email I received from them today. I'm done with this place. I've got every single service needed done at this place. They've helped out a lot, but the excuses for tying to charge 1800 plus for spark plugs is ridiculous. https://imgur.com/a/CPSTt2s read more

See all

Purchased a 430i from there. It was a very good experience and the team was very fast, special thanks to Catalina (sales) and the finance team. The behavior is very welcoming. read more

BMW Concord - Auto Repair Near Me - Concord, California

Had such a great experience at Concord BMW while supporting my nephew with his purchase! Crystal and Raquel were fun, friendly, knowledgeable, and so helpful throughout the whole process. They were supportive, never pushy or pressuring, and made the entire experience enjoyable. We really appreciated them both! read more

Great experience with Andy L., Peter, Vincent, and Alvin -- transparency on transactions along with clear, efficient communication; they had exactly the model/trim I wanted and worked with me through every step of the process read more

I did a bit of research across reviews here on Yelp and opinions on Reddit and BMW forums to see what the experience was like for others at Concord BMW. After reading what was mostly positive reviews, I decided to reach out and ask for a specific person in Sales to field some questions and possibly pay a visit to see the car I was interested in. Before I get into the specifics, let me take a moment to review the place itself. The dealership is fairly easy to locate with its entrance being right off one of the main roads in Concord and a direct turn onto their property from a stoplight. The parking lot in front of the dealership has plenty of spaces and is really obvious where to park if you're a potential customer. Unfortunately, what isn't as obvious (and maybe it's just me), is what door to enter to get into the showroom. Maybe I've just been to other dealerships where it's clearly marked, but this place had that vibe of, "that door is for employees only" or "that door is for sure locked", which made it kinda confusing. Anyways, once inside, the place is huge; the lobby area is very welcoming and has tons of chairs for you to sit and lounge in and get some refreshments/coffee/etc. All in all, a great, typical BMW vibe. Ok, the main stuff. Let's start off with the person I specifically wanted to reach out to because of all the reviews and feedback. Andy Li. From the very start of my phone conversation with Andy, he had this calmness about him that just made you feel really comfortable. As others have stated, he's easy to talk to and doesn't pressure you at all into anything. He's very understanding, offers advice, tells you like it is, and does whatever he can to be accommodating. Something that's lost amongst other salespeople that can go a long way with prospective clients. I mentioned I was interested in a car, he took down some information from me over the phone and the date/time I planned on visiting, and before I knew it, I was at the dealership looking at the vehicle, which was in the showroom at the time. He took me around the car and then took the initiative to setup a test drive for me in a different car, but of the same model so that I can see what it's like. Without going into each specific detail afterwards, he ran the numbers, evaluated my trade-in, made some suggestions and accommodations, and was really understanding of my wanting to do my due diligence. From that point on, we communicated via text and phone calls (EVEN DURING HIS DAYS OFF!!) until we finally got to signing the papers. I can't recommend reaching out to Andy enough if you're wanting to visit Concord BMW and need someone to deal with that's easy going that doesn't pressure you into anything you're not comfortable with! Next person to give a shoutout to, Irving Chen, the Finance Manager. In addition to Andy, Irving was instrumental in getting all the financial details squared away and continued to provide the same level of customer service that Andy had established. Irving reached out personally, as well, to graciously answer a lot of questions I had and reasonably accommodated a lot of my requests, which was extremely generous and caring. We finalized and did the deal remotely via e-signing and I took delivery of the vehicle the following day! If you have the opportunity to work with Irving throughout your deal, you're in good hands! Last, but certainly not least, Toni Brown! The BMW Genius that took me through my new car purchase and set me up with everything from the BMW App to configuring my iDrive to my liking. She's extremely knowledgeable, friendly, and a great person to talk to on the tail end of your purchasing experience wrapping everything up in a literal bow to send you on your way. Sure, there were a few hiccups and questionable things along the way, but that's to be expected when thinking about purchasing a vehicle, one of the biggest things a person can buy. I'm very grateful for the experience that I had, which Andy, Irving, and Toni played a huge part in and I couldn't have asked for more. I'm really enjoying my 2026 Brooklyn Grey M3 Competition xDrive; thanks for making my car ownership dream come true! read more

See all

Customer Service was great, service itself was quick and the environment was light ands friendly Thank you so much for the phenomenal service. BMW Concord gave me. Unwise BMW Concord has been amazing. I appreciate your work and Gabriel. You were very responsive, insightful and helpful. I could've asked for a better. I will not being getting service any place else read more

I want to take a few moments to share the wonderful X5 SUV purchase experience provided by Andy Li this past weekend! Andy is friendly, attentive, professional, and ensured that every step of the process - the test-drive, vehicle overview, determining the purchase price, arranging for financing, and final delivery, were hassle-free and enjoyable. I'm usually not a big fan of the new vehicle purchase process, however Andy deserves two thumbs up! I highly recommend Andy and Concord BMW for your next car purchase or lease. read more

BMW Concord - New X5 - Auto Repair Near Me - Concord, California

See all

I spent about a month looking for the right M240i for myself. I was on the BMW website everyday looking at listings as far out as Texas. An M240i specced out with all the packages I wanted popped up at this BMW in Concord and I immediate put in my information. I was contacted by the sales person Andy Li. They hadn't even posted pictures but he sent me pictures and videos of the car. The unfortunate part was that I am in the LA area and could not make it up there for about a week and a half. The finance manager said that they could not hold the car for me, even with a deposit, which I understood. I immediately gave up on the car and continued my search. A little under a week later Andy called me back and said the car was available if I was still interested. We ended up working out a deal and I was able to get everything signed online. I flew up two days later with a check from my credit union. Andy was supposed to pick me up at the BART station in Concord, however when he couldn't because he was with a client, he sent a Lyft for me which I thought was awesome customer service. When I pulled up in the Lyft, the M240i was already sitting outside ready for me. Once at the dealership I was in and out in about half an hour. They walked me through a bunch of settings in the car and I signed the last few items I had to sign. I left the dealership and didn't stop smiling the whole 5 and a half hours that it took me to get back home in LA. I want to give a big thank you to Andy for calling me back when he did and working with me to get this car purchased from afar. I also want to commend him on not being too pushy with the extras that they have to offer. I would recommend anyone looking for a BMW to work with Andy and the team and BMW Concord. read more

See all

Went in to look at a BMW X3. Carl was the salesperson that helped me, and Krystal was the finance person who wrapped up my deal. Both were friendly and easy to talk to. Carl gave me a great deal on the car, and Krystal helped me pick the best warranty that fits my needs. Was in a rush, and they helped expedite the process for a quick and easy deal! Would recommend this dealer to my friends/family. read more

I went to BMW Concord as I knew they usually have quite a selection than other places near where I live. I've been shopping for an X3 Suv and we had a wonderful, friendly, easy going, not pushy, of a sales Rep named Ryan. He was great, real informative, patient, and very helpful. He knew what I was looking for and showed me other possibilities and explaining differences on select models. I ended up purchasing an X3 with no hassles. The complete transaction from the sale to management assistance was painless and at ease. Highly recommend Ryan Chao at BMW Concord and Krystal Souza the Finance Rep. both were incredibly professional, friendly, and amazing to work with. read more

Catalina, Tyler, Krystal, and Ariel were all incredible to work with! They made my first BMW purchase seamless, enjoyable, and truly memorable. There were several BMW dealerships much closer to me, but I'm so glad I chose BMW Concord. Their professionalism, transparency, and exceptional customer service made the drive absolutely worth it. I look forward to working with them again in the future! read more

AVOID BMW CONCORD LIKE THE PLAGUE! I was out at BMW CONCORD a few years ago and dealt, very briefly, with a saleswoman who was one of the most unmotivated people that I ever dealt with. I was in and out of BMW CONCORD very quickly and secured a quality car elsewhere. I guess some things never change or, the more things change, the more they stay the same. I visited BMW CONCORD a week ago and, was accosted by another saleswoman (Popal) who was a carbon copy of the saleswoman I had a few years back. SHE ABSOLUTELY NO INTEREST IN SELLING ME A CAR. She was VERY RELUCTANT to go out on a test drive, YAWNED CONSTANTLY, kept LOOKING AT HER CELL PHONE and made it a point to remind me how lucky I was that she had taken her valuable time to accompany me on the test drives, which ended up being in CARS THAT WERE DIRTY INSIDE AND OUT and unpleasant to look at AND to be driving. I was very tempted to take these test drive cars to a car wash, but that was not part of the prescribed route. Popal had minimal/negligible knowledge of two vehicles that I was looking at. I made it very clear when I left the dealership that we were NOT INTERESTED in anything that BMW CONCORD had to offer. Nevertheless, I got a pestering phone call from Popal a few days later asking about which of the BMWs I would be buying. AVOID BMW CONCORD - GO TO A DEALERSHIP WHERE SALESPEOPLE CARE and ACTUALLY WANT TO MAKE A SALE OF CLEAN CARS - WE ARE. read more

I recently leased my second BMW from BMW of Concord. The experience was exceptional from start to finish! I had the pleasure of working with Raquel, who was knowledgable patient, professional, and genuinely committed to helping me find the right BMW for me. She took the time to understand my needs, answer every question, and guide me through the process of finding the right car for me. This pleasant experience continued with Crystal handling the financing, explaining the details every step of the way, with a smile. If you're considering a new BMW and want a dealership that values its customers and delivers a first-class experience, I highly recommend BMW of Concord. read more

BMW Concord is hands-down one of the best dealership service experiences I've ever had. From start to finish, everything is smooth, efficient, and genuinely customer-focused. I want to specifically call out Felipe Maramba -- he goes way beyond what you'd ever expect from a service advisor. He communicates clearly, follows up, explains things in plain English, and actually treats you like a person instead of a number. Little things like personally having my car brought up front, keeping me updated without me having to chase, and making the whole process effortless really stand out. The facility itself is top-notch -- clean, modern, comfortable, and yes... the free coffee machine while you wait is dangerously good . It honestly feels more like a premium lounge than a service department. I've had a lot of work done here over time, including major services and warranty repairs, and every single visit has been consistently excellent. No surprises, no runaround, just honest, high-quality service. If you own a BMW and you're anywhere near Concord, do yourself a favor and go here -- and ask for Felipe. This is how dealership service should be done. read more

Love the service and attention to details at BMW Concord....five stars to Catalina Sales and Krystal Finance

I recently bought a 2026 BMW X5 xDrive50e at Concord BMW. This was only the second new car I have ever purchased, and likely my last, so it was a big decision for me. I had been driving my Lexus RX 350 for nearly 20 years and wanted to make sure I found the right vehicle and the right dealership experience. A good friend of mine had recently purchased a BMW X3 Hybrid from Concord BMW and highly recommended Catalina because of her product knowledge and low-pressure approach. She was absolutely right. We met with Catalina on a Saturday, discussed what I was looking for, and test drove an X5 with the features I had described. At no point did the process feel rushed or pressured. We returned Sunday to complete the paperwork and take delivery of the vehicle. When we arrived Sunday morning, Catalina already had the X5 detailed and waiting out front for us. She walked us through everything carefully and then introduced us to Dayanara, one of the BMW Geniuses, who spent time explaining the technology and features inside the car. Coming from a 20-year-old Lexus, there is definitely a learning curve, but she made the process comfortable and easy to understand. The final part of the process was working with Alvin in Finance. Like everyone else we dealt with at Concord BMW, he was organized, professional, and patient answering my questions. He also handled all the paperwork associated with trading in my Lexus, which made the process much easier. Driving the X5 home for the first time and getting comfortable with the Apple CarPlay navigation and overall feel of the vehicle was a pretty special experience. I am already looking forward to taking it down the coast toward Monterey and Big Sur. Overall, I had a very positive experience with the entire Concord BMW team. The atmosphere felt relaxed and professional without the high-pressure sales environment I have experienced at some other dealerships over the years. Thank you again to Catalina, Dayanara, and Alvin for helping make such a major purchase feel comfortable and enjoyable. read more

From start to finish, my experience with Ryan Chao was absolutely outstanding. He went above and beyond to make sure I found the perfect car that met all my needs and stayed within my budget. What really stood out was how attentive and knowledgeable he was --every question I had was answered clearly, and I never felt pressured or rushed at any point in the process. Ryan took the time to walk me through all of my options, explain features in detail, and even followed up after the sale to make sure everything was going smoothly. His professionalism, honesty, and genuine commitment to helping me made this the best car-buying experience I've ever had. Thanks to Ryan, I drove off the lot feeling confident and excited about my new car. I highly recommend working with him if you're looking for someone who truly cares about his customers and goes the extra mile to make the experience well worth it. read more

BMW Concord - Auto Repair Near Me - Concord, California

From the very first phone call, we already had a feeling this was going to be a great experience--and it absolutely was. Our BMW sales experience was elevated by the exceptional service and attention we received from Lena Chi. She set the bar for what the car-buying journey should feel like--especially when purchasing a vehicle you've long dreamed of owning. She was knowledgeable without being pushy, professional yet genuinely warm, and most importantly, she made us feel like our excitement and expectations truly mattered. Every step was handled with care and clarity, and she took the time to understand exactly what we were looking for. That level of thoughtfulness made all the difference. When it was finally time to pick up the car, the entire team at BMW Concord went above and beyond--staying after hours just to make sure we were fully taken care of. They never made us feel rushed and ensured we had everything we needed, without hesitation. That speaks volumes about their commitment to customer service. What a great team they have there at BMW Concord. I'll definitely be recommending them more than 100% and without a doubt, we'll be coming back for any future car needs. Truly an outstanding experience from start to finish. Thank you, Lena, and Thank you, BMW Concord. read more

BMW Concord - Auto Repair Near Me - Concord, California

A Dream Car Experience I had the absolute pleasure of working with Andy Li at BMW, and I can honestly say it was one of the most seamless car buying experiences I've ever had. Andy was incredibly patient, knowledgeable, and genuinely focused on helping me find the perfect vehicle. He took the time to understand what I was looking for and worked with me step-by-step to make my dream car a reality -- and he even secured a great deal for me in the process. There was no pressure, just genuine support and professionalism from start to finish. If you're looking for someone who listens, follows through, and truly cares about your satisfaction, I highly recommend Andy. He made a complex decision feel simple and exciting. I'm so grateful! Thank you, Andy. read more

BMW Concord - My dream car - Auto Repair Near Me - Concord, California

Second used vehicle purchased from this dealer, both excellent experiences. Our salesperson, Catalina, was especially friendly, knowledgeable and helpful. Competitive pricing and as painless of a process as possible. Would definitely recommend. read more

This review is for Howard! I purchased a x5 in December and Howard was there every step of the way. He made my purchase so smooth and make me feel like family. He's there for me every time I have a question about my car. And I've called him a lot lol. He really cares about his customers! If you ever have a hiccup in service/sales it doesn't matter, this guy makes sure things are done right. Howard you are the best guy bmw could have doing the job! Thanks for everything! read more

We had a great experience getting our BMW. Our sales manager was Ryan and he was awesome to work with--super chill, easy to talk to, and he really made the whole process simple. He answered all our questions, kept things straightforward, and never once made us feel rushed or pressured, which we really appreciated. Victor also deserves a shoutout for showing us the tech abilities of the car. He took the time to go through everything and made sure we felt comfortable before we drove off. Overall a smooth, stress-free experience from start to finish. We're super happy with the car and with how Ryan took care of us! read more

I got my 2026 BMW iX here, and all of my friends compliment my car. Financial office manager Alvin was great and very helpful ! read more

See all

Went in to look/buy a BMW i4. Eugene was our salesman.He was great to work with! He made sure to go over everything with us -- from the cool car features to additional warranties and plans. Krystal was the finance manager and she was just as amazing to work with! Overall I would come back and purchase a car here again! read more

Mursal Popal was amazing to work with! She made the entire car-buying process easy, stress-free, and enjoyable! She provided all the help and guidance I needed to understand my options. I then met Peter Pinzon, the sales manager Mursal and I were working with. Peter Pinzon is the man! I wasn't rushed nor pushed! No haggling, just straight to the point and direct. No "BS." Thank you, Peter. I then was introduced to Alvin Chandra, the finance manager. We hear notorious stories about finance managers "grilling you" for add-ons after you had a great experience with the staff. I'm glad to say I did not experience that treatment at BMW Concord. Alvin took great care of the deal and recommended options that I should consider applying for that would help me at the end of my lease. If I could give 10 stars, I would. Last but not least, you're introduced to a product specialist to go over features in and out of your new vehicle. Victor Harris was my appointed specialist. Went over all the key features I was interested in and helped me set up my driver's profile. He also showed me some hidden features that I didn't know about. Caught me off guard how much he knows. He even answered my phone call when I needed help with some new setting on my vehicle! Talk about service on the go. Best product specialist at BMW Concord. Thank you, BMW Concord Sales teams; you guys ROCK! read more

BMW Concord - 2026 BMW X3 - Auto Repair Near Me - Concord, California

See all

Brought my car in for an oil change, arrived in time, but waited 45 minutes for service advisor Francis DeJesus. More waiting while he spent another 15 minutes reading his computer monitor. Instead of the oil change offer i received in the mail, he offered 3 options, all over $1,000 and all included draining my gas tank, which has no problem. When I told him I'll just get the oil change, he said they wouldn't shut off the service light in my car. But, there was no service light on in my car, I responded to the email offer. So I asked him if they would turn it on because I didn't take his $1,000 plus offer. No, he would not confirm that, insisting that it was on. I don't respond well to veiled threats and left, which he expected. Have gone there 8 years now, no issues. Not sure if its particular to Francis DeJesus, or a policy that only big jobs will be supported. ​​ read more

Excellent Service was provided to me by David, I made a few minutes past closing and he was able to service my car , much appreciated!

I've been taking my Mini here for over 10 years, and Miguel, Mike and their team have always been wonderful. They know this car means a lot to me because it's my dog's car, so they always take extra care with it. Over the years they've been reliable, thoughtful, and truly great at what they do. I'm really grateful for the care and attention they've always given my Mini. Gracias!! read more

We're a family of three with a one-year-old, and we recently went looking for a larger SUV for our growing family. We found what looked like a great deal on a used BMW X7 at BMW of Concord, stopped in, took it for a test drive, and loved it. Unfortunately, what followed was one of the most frustrating car-buying experiences we've had. Right off the bat, the sales agent told us the vehicle had a few months left on its bumper-to-bumper warranty plus a full additional year of bumper-to-bumper coverage. That wasn't true -- the extra year was only powertrain coverage. And we didn't find this out from the salesperson; we found out from the finance manager, who mentioned it happens often, almost like a routine bait-and-switch to make buyers feel covered for at least a year. When we asked about getting actual full coverage, we were told we'd have to pay extra for it, which we did, but it left a bad taste. We decided to buy anyway. Because it was the end of the day, we spent about 30 minutes on initial paperwork with the understanding that the rest would take roughly 45 minutes the next day. We came back, carefully inspected the vehicle again -- it looked great -- and they took it to the detail shop while we finished financing. Credit ran smoothly and we were approved, no complaints there. Then the wait began. After we wrapped financing in about 45 minutes, we asked when the car would be ready. "Still in the shop, working on a few little things." There was also a small crack in the plastic piece on the center console, and the sales agent told us to just find him when we came in for our first service and he'd take care of it (more on that later). We ended up waiting four hours. We asked multiple people multiple times where the car was, and every single time got the same answer: still being detailed. By the time it was done it was dark and we were exhausted with a one-year-old, so we did a quick once-over, it looked fine, and we took it home. The next day, in better light, we found a bunch of new paint chips we hadn't seen before -- and a freshly covered-up gash about 3.5 inches long on the front that looked like someone had scraped it against concrete. Suddenly the four-hour wait made a lot more sense. At the time I assumed everyone was just awkward because it was taking so long; now I'm fairly convinced the detail shop damaged the car and spent those hours trying to hide it. It only got worse from there. One of the big promises was that whenever you drop your vehicle off, you'll get a loaner of the same vehicle, same options if they can swing it. When we brought our X7 in, we got an X5 -- a real inconvenience with family coming into town. The service tech told us the odds of getting an X7 loaner were low since they only have two in a fleet of about 100. We were in that loaner for two months because they said the repair materials were long lead time. When we finally got our car back, some of the promised fixes were done -- but not all. The 3.5-inch gash that had been sloppily painted over was still there. When I brought it up, they claimed it was there when the vehicle first came in. I asked for records proving that; it wasn't documented anywhere. I also took the car to a third-party shop that does BMW-certified work, and they confirmed the gash doesn't meet BMW standards and would need to be repaired before the car could be certified. I also went back to the sales agent about the center console crack he'd promised to handle. This time the story was completely different: nothing he could do, it's an expensive fix, and while he could help me arrange the repair, I'd have to pay for it myself. On top of that, we had the service tech document new paint chips and scratches the detail shop had added. We were told to come back on a Friday two weeks later when someone does paint touch-ups. The result looked like the chips had been filled in with a white-out bottle -- same quality as the gash "repair." My sister-in-law had been looking at a brand-new X1, and I'd been eyeing a matte black M6 in their showroom. After all of this, we told her to go to Pleasanton instead, and I'll buy my M6 from anywhere else once I find the package I want. Bottom line: between the deception and the poor detail-shop work, I'd tell anyone to just drive on to the next dealership. What really gets me is making a couple with a one-year-old wait four hours while they fix their own mistakes in the back. If someone had just been honest -- "hey, there's been an issue and we're fixing it," maybe knocked a little off for the gash -- none of this would have been a big deal. Instead it became months of frustration. read more

Catalina was an amazing salesperson. Was quick and efficient and made sure we got only what we needed

I recently purchased a BMW. The sales rep, Andy Li, was outstanding. The signing process is awful. But Andy was pleasant, courteous, and listened well, making the experience, well, less unpleasant. Crystal was excellent explaining the warranties and the review. She was very knowledgeable and thorough. She is also a very good listener assuring my confidence in the purchase. Toni is their genius tech that configured the car and the BMW app. What she does is amazing. There are glitches in software, but Toni knows all the tricks in ensure successful install! Thank you Andy, Crystal and Toni for your awesome teamwork! I'm one happy, satisfied customer!! read more

BMW Concord - New car. - Auto Repair Near Me - Concord, California

Our 2020 Tesla Model 3 was approaching its five-year mark, with battery range dropping from the claimed 320 miles to 280 and brand degradation, we decided it was time for an upgrade. We wanted an EV with better build quality, performance, ride comfort, and overall refinement. After researching several options, we settled on the BMW iX xDrive50. Since Concord BMW was nearby and had strong reviews, I stopped by for a quick look at the iX and X5e to compare their design and features. That's when I met Lena Chi, who would go on to make our buying experience exceptional. On Friday, January 13, my wife and I took a test drive. Before that, Lena answered all our questions thoroughly and provided valuable insights. Having purchased a few new cars in the past, I was used to pushy sales tactics--but Lena was the opposite. She was professional, patient, and focused on building trust rather than pressuring us into a sale. The Purchase Experience We decided on a lease and got an amazing deal from Lena! We chose the iX xDrive50 with: Two-axle air suspension Convenience Package Driving Assistance Pro Package From the test drive alone, we noticed that, the iX's performance is significantly better than our Tesla model 3--especially compared to the Full Self-Driving (FSD) package, which was a major disappointment and nearly caused accidents twice. Two weeks later, our new car had arrived! When we arrived at the dealership, the car was waiting out front with a big red bow--a small touch that made us feel special. Unlike many dealerships juggling multiple customers, the team at Concord BMW was entirely focused on us. Lena greeted us warmly, and the lease process was seamless. Irving handled the financial paperwork with zero pressure to buy unnecessary warranties or upgrades. He clearly explained everything and answered all of our questions. Then, Ariel, the BMW Genius, gave us a relaxed and detailed walk-through of the car, setting up both of our profiles and guiding us through its many features. He was patient repeated concepts that were important and answered all of our questions. The Driving Experience From day one, the BMW iX has been an incredible ride. It's spacious, luxurious, and whisper-quiet (we measured 60 decibels). The air suspension is unbelievably smooth--like riding on a cloud. On the highway, it feels like a zen bubble, or as if you're sitting in a Ritz-Carlton suite on wheels. We couldn't be happier with Concord BMW Team and our new iX! read more

BMW Concord - Auto Repair Near Me - Concord, California