My first encounter with BMW Concord was in 2022. I was shopping for a luxury SUV and I found one on their website that ticks all the option that I wanted. I reached out and Kris Mang was the one who assisted me at the time. I went to take the vehicle for a test drive and I liked it. There was no pressure on taking the vehicle the day of my test drive either. So I went to test other cars but decided that I wanted that X5. I reached out to Kris again and made the deal a couple of days after test driving the vehicle (good thing it was still available!) Thw transaction is different from other dealers. It was straightforward, no getting passed around finance people to get extra items etc. And I really appreciated that. Fast forward to April 17, 2026, I wanted to get back to BMW (yes, I dabbled into other manufacturers) and the first thing that came to mind was BMW Concord and Kris! I looked into the website, found an iX that I liked and reached out to Kris. Test drove the iX and I loved it that I took the car home the same day! Krystal Souza was the finance manager assisting during the buying process and it really smooth transaction. No pressure on getting extra items and she even helped figure out why the contract was not getting displayed on my phone ! Victor (BMW Genius) walked me thru the vehicle. Quite a few things has changed since 2022 but there are still somethings that are similar. Toni (BMW Genius) also helped out with the connected drive activation! I thought I already accepted it thru email, apparently there is another link on the bottom of the said email that I had to click! read more

BMW Concord - IX - Auto Repair Near Me - Concord, California

Went in to look at a pre-owned vehicle. Salesman and Manager were very nice. Even offered to remove the paint stripe on the car so that I could see it without it(I didn't love the stripe but loved the car). We ran numbers and they low-balled me on the offer for my car. KBB gave me a much better offer, and their KBB value estimate didn't even align with the one I received. I also asked them to give me a call once the stripe was removed so I could look at the car again and they didn't call. I received an email from them same day, but nothing regarding the status of the vehicle. If you say you're going to call.. you should. read more

I purchased a BMW X7 from Concord BMW and had an outstanding experience from start to finish. Billy, my sales advisor, Zack the GSM, and Alvin in finance were all fantastic. There was absolutely zero pressure, they were friendly, patient, and took the time to walk us through everything in detail. I actually came in not planning to buy, but they made the process so comfortable and transparent that it just felt right. They answered every question, explained all the options clearly, and made both my wife and me feel completely at ease. The entire team genuinely treats you like family. This was easily the best car buying experience I have ever had. I will only purchase from this dealership going forward. Highly recommend Concord BMW and this team. read more

BMW Concord - Auto Repair Near Me - Concord, California

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I recently bought a 2026 BMW X5 xDrive50e at Concord BMW. This was only the second new car I have ever purchased, and likely my last, so it was a big decision for me. I had been driving my Lexus RX 350 for nearly 20 years and wanted to make sure I found the right vehicle and the right dealership experience. A good friend of mine had recently purchased a BMW X3 Hybrid from Concord BMW and highly recommended Catalina because of her product knowledge and low-pressure approach. She was absolutely right. We met with Catalina on a Saturday, discussed what I was looking for, and test drove an X5 with the features I had described. At no point did the process feel rushed or pressured. We returned Sunday to complete the paperwork and take delivery of the vehicle. When we arrived Sunday morning, Catalina already had the X5 detailed and waiting out front for us. She walked us through everything carefully and then introduced us to Dayanara, one of the BMW Geniuses, who spent time explaining the technology and features inside the car. Coming from a 20-year-old Lexus, there is definitely a learning curve, but she made the process comfortable and easy to understand. The final part of the process was working with Alvin in Finance. Like everyone else we dealt with at Concord BMW, he was organized, professional, and patient answering my questions. He also handled all the paperwork associated with trading in my Lexus, which made the process much easier. Driving the X5 home for the first time and getting comfortable with the Apple CarPlay navigation and overall feel of the vehicle was a pretty special experience. I am already looking forward to taking it down the coast toward Monterey and Big Sur. Overall, I had a very positive experience with the entire Concord BMW team. The atmosphere felt relaxed and professional without the high-pressure sales environment I have experienced at some other dealerships over the years. Thank you again to Catalina, Dayanara, and Alvin for helping make such a major purchase feel comfortable and enjoyable. read more

I did a bit of research across reviews here on Yelp and opinions on Reddit and BMW forums to see what the experience was like for others at Concord BMW. After reading what was mostly positive reviews, I decided to reach out and ask for a specific person in Sales to field some questions and possibly pay a visit to see the car I was interested in. Before I get into the specifics, let me take a moment to review the place itself. The dealership is fairly easy to locate with its entrance being right off one of the main roads in Concord and a direct turn onto their property from a stoplight. The parking lot in front of the dealership has plenty of spaces and is really obvious where to park if you're a potential customer. Unfortunately, what isn't as obvious (and maybe it's just me), is what door to enter to get into the showroom. Maybe I've just been to other dealerships where it's clearly marked, but this place had that vibe of, "that door is for employees only" or "that door is for sure locked", which made it kinda confusing. Anyways, once inside, the place is huge; the lobby area is very welcoming and has tons of chairs for you to sit and lounge in and get some refreshments/coffee/etc. All in all, a great, typical BMW vibe. Ok, the main stuff. Let's start off with the person I specifically wanted to reach out to because of all the reviews and feedback. Andy Li. From the very start of my phone conversation with Andy, he had this calmness about him that just made you feel really comfortable. As others have stated, he's easy to talk to and doesn't pressure you at all into anything. He's very understanding, offers advice, tells you like it is, and does whatever he can to be accommodating. Something that's lost amongst other salespeople that can go a long way with prospective clients. I mentioned I was interested in a car, he took down some information from me over the phone and the date/time I planned on visiting, and before I knew it, I was at the dealership looking at the vehicle, which was in the showroom at the time. He took me around the car and then took the initiative to setup a test drive for me in a different car, but of the same model so that I can see what it's like. Without going into each specific detail afterwards, he ran the numbers, evaluated my trade-in, made some suggestions and accommodations, and was really understanding of my wanting to do my due diligence. From that point on, we communicated via text and phone calls (EVEN DURING HIS DAYS OFF!!) until we finally got to signing the papers. I can't recommend reaching out to Andy enough if you're wanting to visit Concord BMW and need someone to deal with that's easy going that doesn't pressure you into anything you're not comfortable with! Next person to give a shoutout to, Irving Chen, the Finance Manager. In addition to Andy, Irving was instrumental in getting all the financial details squared away and continued to provide the same level of customer service that Andy had established. Irving reached out personally, as well, to graciously answer a lot of questions I had and reasonably accommodated a lot of my requests, which was extremely generous and caring. We finalized and did the deal remotely via e-signing and I took delivery of the vehicle the following day! If you have the opportunity to work with Irving throughout your deal, you're in good hands! Last, but certainly not least, Toni Brown! The BMW Genius that took me through my new car purchase and set me up with everything from the BMW App to configuring my iDrive to my liking. She's extremely knowledgeable, friendly, and a great person to talk to on the tail end of your purchasing experience wrapping everything up in a literal bow to send you on your way. Sure, there were a few hiccups and questionable things along the way, but that's to be expected when thinking about purchasing a vehicle, one of the biggest things a person can buy. I'm very grateful for the experience that I had, which Andy, Irving, and Toni played a huge part in and I couldn't have asked for more. I'm really enjoying my 2026 Brooklyn Grey M3 Competition xDrive; thanks for making my car ownership dream come true! read more

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I want to take a few moments to share the wonderful X5 SUV purchase experience provided by Andy Li this past weekend! Andy is friendly, attentive, professional, and ensured that every step of the process - the test-drive, vehicle overview, determining the purchase price, arranging for financing, and final delivery, were hassle-free and enjoyable. I'm usually not a big fan of the new vehicle purchase process, however Andy deserves two thumbs up! I highly recommend Andy and Concord BMW for your next car purchase or lease. read more

BMW Concord - New X5 - Auto Repair Near Me - Concord, California

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Extremely rude and unmotivated sales staff. Reached out to lease a leftover 2025 i5 (previous loaner) When I asked Michael Wu why the price was higher than a competing dealer had one listed for (with a higher MSRP and half of the miles), he made up false info about their car, kept trying to change the subject - and then gave up and told me to call back in a month. Very confusing experience. Usually salespeople get paid to do their job, not brush off clients. Spend your money with competent people who deserve it. read more

BMW Concord - Michael telling me to wait a month for him to decide to want to make the sale? - Auto Repair Near Me - Concord, California

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Amazing. Years after we finally end a dispute with their terrible service, wherein we agreed I would go elsewhere and they would decline to serve me, these folks won't stop harassing me with emails and calls to come in for service. I have asked them to stop harassing me. I have asked BMW NA to ask them to stop harassing me, and confirmed with BMW NA that they were so instructed. But it continues. This is legitimately the worst place I have ever dealt with in any customer service capacity. read more

This review is for Howard! I purchased a x5 in December and Howard was there every step of the way. He made my purchase so smooth and make me feel like family. He's there for me every time I have a question about my car. And I've called him a lot lol. He really cares about his customers! If you ever have a hiccup in service/sales it doesn't matter, this guy makes sure things are done right. Howard you are the best guy bmw could have doing the job! Thanks for everything! read more

Customer Service was great, service itself was quick and the environment was light ands friendly Thank you so much for the phenomenal service. BMW Concord gave me. Unwise BMW Concord has been amazing. I appreciate your work and Gabriel. You were very responsive, insightful and helpful. I could've asked for a better. I will not being getting service any place else read more

BMW Concord is hands-down one of the best dealership service experiences I've ever had. From start to finish, everything is smooth, efficient, and genuinely customer-focused. I want to specifically call out Felipe Maramba -- he goes way beyond what you'd ever expect from a service advisor. He communicates clearly, follows up, explains things in plain English, and actually treats you like a person instead of a number. Little things like personally having my car brought up front, keeping me updated without me having to chase, and making the whole process effortless really stand out. The facility itself is top-notch -- clean, modern, comfortable, and yes... the free coffee machine while you wait is dangerously good . It honestly feels more like a premium lounge than a service department. I've had a lot of work done here over time, including major services and warranty repairs, and every single visit has been consistently excellent. No surprises, no runaround, just honest, high-quality service. If you own a BMW and you're anywhere near Concord, do yourself a favor and go here -- and ask for Felipe. This is how dealership service should be done. read more

I spent about a month looking for the right M240i for myself. I was on the BMW website everyday looking at listings as far out as Texas. An M240i specced out with all the packages I wanted popped up at this BMW in Concord and I immediate put in my information. I was contacted by the sales person Andy Li. They hadn't even posted pictures but he sent me pictures and videos of the car. The unfortunate part was that I am in the LA area and could not make it up there for about a week and a half. The finance manager said that they could not hold the car for me, even with a deposit, which I understood. I immediately gave up on the car and continued my search. A little under a week later Andy called me back and said the car was available if I was still interested. We ended up working out a deal and I was able to get everything signed online. I flew up two days later with a check from my credit union. Andy was supposed to pick me up at the BART station in Concord, however when he couldn't because he was with a client, he sent a Lyft for me which I thought was awesome customer service. When I pulled up in the Lyft, the M240i was already sitting outside ready for me. Once at the dealership I was in and out in about half an hour. They walked me through a bunch of settings in the car and I signed the last few items I had to sign. I left the dealership and didn't stop smiling the whole 5 and a half hours that it took me to get back home in LA. I want to give a big thank you to Andy for calling me back when he did and working with me to get this car purchased from afar. I also want to commend him on not being too pushy with the extras that they have to offer. I would recommend anyone looking for a BMW to work with Andy and the team and BMW Concord. read more

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I experienced terrible customer service at BMW Concord from the sales dept. I have been a loyal customer for almost 12 years and I'm on my 4th lease with BMW. I was misinformed about coverage on the last year of my lease & was presented with a huge bill for maintenance. When I explained the situation, they did absolutely nothing to help and gave me the run around for several days. I do not feel that they value me as a loyal/repeat customer, nor do they care, and their actions speak volumes. I will not be giving them my business ever again after my lease is up next year. Extremely disappointed. Not even deserving of one star. read more

I've been taking my Mini here for over 10 years, and Miguel, Mike and their team have always been wonderful. They know this car means a lot to me because it's my dog's car, so they always take extra care with it. Over the years they've been reliable, thoughtful, and truly great at what they do. I'm really grateful for the care and attention they've always given my Mini. Gracias!! read more

Excellent Service was provided to me by David, I made a few minutes past closing and he was able to service my car , much appreciated!

From start to finish, my experience with Ryan Chao was absolutely outstanding. He went above and beyond to make sure I found the perfect car that met all my needs and stayed within my budget. What really stood out was how attentive and knowledgeable he was --every question I had was answered clearly, and I never felt pressured or rushed at any point in the process. Ryan took the time to walk me through all of my options, explain features in detail, and even followed up after the sale to make sure everything was going smoothly. His professionalism, honesty, and genuine commitment to helping me made this the best car-buying experience I've ever had. Thanks to Ryan, I drove off the lot feeling confident and excited about my new car. I highly recommend working with him if you're looking for someone who truly cares about his customers and goes the extra mile to make the experience well worth it. read more

BMW Concord - Auto Repair Near Me - Concord, California

From the very first phone call, we already had a feeling this was going to be a great experience--and it absolutely was. Our BMW sales experience was elevated by the exceptional service and attention we received from Lena Chi. She set the bar for what the car-buying journey should feel like--especially when purchasing a vehicle you've long dreamed of owning. She was knowledgeable without being pushy, professional yet genuinely warm, and most importantly, she made us feel like our excitement and expectations truly mattered. Every step was handled with care and clarity, and she took the time to understand exactly what we were looking for. That level of thoughtfulness made all the difference. When it was finally time to pick up the car, the entire team at BMW Concord went above and beyond--staying after hours just to make sure we were fully taken care of. They never made us feel rushed and ensured we had everything we needed, without hesitation. That speaks volumes about their commitment to customer service. What a great team they have there at BMW Concord. I'll definitely be recommending them more than 100% and without a doubt, we'll be coming back for any future car needs. Truly an outstanding experience from start to finish. Thank you, Lena, and Thank you, BMW Concord. read more

BMW Concord - Auto Repair Near Me - Concord, California

A Dream Car Experience I had the absolute pleasure of working with Andy Li at BMW, and I can honestly say it was one of the most seamless car buying experiences I've ever had. Andy was incredibly patient, knowledgeable, and genuinely focused on helping me find the perfect vehicle. He took the time to understand what I was looking for and worked with me step-by-step to make my dream car a reality -- and he even secured a great deal for me in the process. There was no pressure, just genuine support and professionalism from start to finish. If you're looking for someone who listens, follows through, and truly cares about your satisfaction, I highly recommend Andy. He made a complex decision feel simple and exciting. I'm so grateful! Thank you, Andy. read more

BMW Concord - My dream car - Auto Repair Near Me - Concord, California

I got my 2026 BMW iX here, and all of my friends compliment my car. Financial office manager Alvin was great and very helpful ! read more

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We had a great experience getting our BMW. Our sales manager was Ryan and he was awesome to work with--super chill, easy to talk to, and he really made the whole process simple. He answered all our questions, kept things straightforward, and never once made us feel rushed or pressured, which we really appreciated. Victor also deserves a shoutout for showing us the tech abilities of the car. He took the time to go through everything and made sure we felt comfortable before we drove off. Overall a smooth, stress-free experience from start to finish. We're super happy with the car and with how Ryan took care of us! read more

Mursal Popal was amazing to work with! She made the entire car-buying process easy, stress-free, and enjoyable! She provided all the help and guidance I needed to understand my options. I then met Peter Pinzon, the sales manager Mursal and I were working with. Peter Pinzon is the man! I wasn't rushed nor pushed! No haggling, just straight to the point and direct. No "BS." Thank you, Peter. I then was introduced to Alvin Chandra, the finance manager. We hear notorious stories about finance managers "grilling you" for add-ons after you had a great experience with the staff. I'm glad to say I did not experience that treatment at BMW Concord. Alvin took great care of the deal and recommended options that I should consider applying for that would help me at the end of my lease. If I could give 10 stars, I would. Last but not least, you're introduced to a product specialist to go over features in and out of your new vehicle. Victor Harris was my appointed specialist. Went over all the key features I was interested in and helped me set up my driver's profile. He also showed me some hidden features that I didn't know about. Caught me off guard how much he knows. He even answered my phone call when I needed help with some new setting on my vehicle! Talk about service on the go. Best product specialist at BMW Concord. Thank you, BMW Concord Sales teams; you guys ROCK! read more

BMW Concord - 2026 BMW X3 - Auto Repair Near Me - Concord, California

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Brought my car in for an oil change, arrived in time, but waited 45 minutes for service advisor Francis DeJesus. More waiting while he spent another 15 minutes reading his computer monitor. Instead of the oil change offer i received in the mail, he offered 3 options, all over $1,000 and all included draining my gas tank, which has no problem. When I told him I'll just get the oil change, he said they wouldn't shut off the service light in my car. But, there was no service light on in my car, I responded to the email offer. So I asked him if they would turn it on because I didn't take his $1,000 plus offer. No, he would not confirm that, insisting that it was on. I don't respond well to veiled threats and left, which he expected. Have gone there 8 years now, no issues. Not sure if its particular to Francis DeJesus, or a policy that only big jobs will be supported. ​​ read more

My wife myself and my son went to the dealership this morning. My son decided he wanted a new BMW. We had already looked at new VW atlas but he really wanted a x5. That being said. The salesperson was extremely rude. Too bad he missed out on an easy sell. We ended up with a cash deal on a ne Atllas read more

My daugther took her 2011 mini cooper for an oil change that took them 2 hours in October and 4 days later the lights went off while she was on the road. She ended up buying a new car. Meanwhile, we towed the mini back to Vegas and our mechanic found out they put in more than 3 quarts of engine oil enough to ruined the water pump and belts!! What a shitty job! I want my money back!! read more

I recently purchased a BMW. The sales rep, Andy Li, was outstanding. The signing process is awful. But Andy was pleasant, courteous, and listened well, making the experience, well, less unpleasant. Crystal was excellent explaining the warranties and the review. She was very knowledgeable and thorough. She is also a very good listener assuring my confidence in the purchase. Toni is their genius tech that configured the car and the BMW app. What she does is amazing. There are glitches in software, but Toni knows all the tricks in ensure successful install! Thank you Andy, Crystal and Toni for your awesome teamwork! I'm one happy, satisfied customer!! read more

BMW Concord - New car. - Auto Repair Near Me - Concord, California

Do you want to be belittled? Do you like to burn $20-50k in cash on a ripoff deal? Then BMW Concord is the place to be! Story time. So I see they have this beautiful X7 for sale. I'm in the market for a 3-row SUV. I've owned an M3 before, have friends who own BMWs, so I think, hey an X7 must be a good purchase, right? Car was great...but the sales experience here was lousy! Now, why would a dealer not care about quality service to clients? The sales person told me about a recent customer who bought an XM, then decided to trade it in on a $50k loss to get out of it and into an X5M Comp. I mean, if your clients are this dumb/rich, how can I expect you to try at all? Back to the X7. I'm trying to work out my own trade, and this rather rotund individual pretending to be the Finance Manager comes in and lowballs me about $15-20k lower than what I can sell my car for. Remember, they don't need to try. Rude tone, maybe his coworkers ate all his donuts that day, who knows. Straight up liar too; my buddy who bought an M3 CS from them told me all their actual Finance Managers work from home. LOL. I ended up buying a Mercedes GLS. I actually prefer the V8 in it, and it massages my back while blowing cold air on my bottom parts better than the X7. Best of all? Quality sales experience at SF Benz; great vehicle servicing too. Now, you may be a BMW fanatic. Awesome, I still love my M cars. Head on down to Socal and hit up BMW in Glendale. Don't put up with disrespect at BMW Concord. read more

Really appreciate how Andy Li helped me through the process of purchasing a 2023 i4. Very friendly, attentive and not at all pushy. I love the car. Thanks so much. read more

very positive trade in and buying experience, place is clean and spacious, staff are considerate and tenured. shout out to Andrew Li helping me move on from my 3 series to the x5 with a baby on the way read more

Our 2020 Tesla Model 3 was approaching its five-year mark, with battery range dropping from the claimed 320 miles to 280 and brand degradation, we decided it was time for an upgrade. We wanted an EV with better build quality, performance, ride comfort, and overall refinement. After researching several options, we settled on the BMW iX xDrive50. Since Concord BMW was nearby and had strong reviews, I stopped by for a quick look at the iX and X5e to compare their design and features. That's when I met Lena Chi, who would go on to make our buying experience exceptional. On Friday, January 13, my wife and I took a test drive. Before that, Lena answered all our questions thoroughly and provided valuable insights. Having purchased a few new cars in the past, I was used to pushy sales tactics--but Lena was the opposite. She was professional, patient, and focused on building trust rather than pressuring us into a sale. The Purchase Experience We decided on a lease and got an amazing deal from Lena! We chose the iX xDrive50 with: Two-axle air suspension Convenience Package Driving Assistance Pro Package From the test drive alone, we noticed that, the iX's performance is significantly better than our Tesla model 3--especially compared to the Full Self-Driving (FSD) package, which was a major disappointment and nearly caused accidents twice. Two weeks later, our new car had arrived! When we arrived at the dealership, the car was waiting out front with a big red bow--a small touch that made us feel special. Unlike many dealerships juggling multiple customers, the team at Concord BMW was entirely focused on us. Lena greeted us warmly, and the lease process was seamless. Irving handled the financial paperwork with zero pressure to buy unnecessary warranties or upgrades. He clearly explained everything and answered all of our questions. Then, Ariel, the BMW Genius, gave us a relaxed and detailed walk-through of the car, setting up both of our profiles and guiding us through its many features. He was patient repeated concepts that were important and answered all of our questions. The Driving Experience From day one, the BMW iX has been an incredible ride. It's spacious, luxurious, and whisper-quiet (we measured 60 decibels). The air suspension is unbelievably smooth--like riding on a cloud. On the highway, it feels like a zen bubble, or as if you're sitting in a Ritz-Carlton suite on wheels. We couldn't be happier with Concord BMW Team and our new iX! read more

BMW Concord - Auto Repair Near Me - Concord, California

An Exceptional Sales Experience! I had an outstanding experience working with Michael Wu. He was incredibly professional, patient, and went above and beyond to help my mom, who only speaks Chinese, feel comfortable and supported throughout the entire process. I later found out he previously worked in San Francisco with an impressive sales record--what a stroke of luck to have met him now that he's based closer to us in Concord. It really felt like fate! What impressed me most was how he offered thoughtful, tailored advice to help my mom find the perfect car that truly suits her needs. While my mom and I have always been loyal BMW customers, having a trustworthy and dedicated salesperson like Michael Wu is a huge reason we'll continue coming back. Highly recommended--five stars all the way read more

BMW Concord - Auto Repair Near Me - Concord, California

My family and I came in this weekend for an x3 and had the best experience! Unfortunately, someone had crashed into my old car but found a similar version at this location. I couldn't be happier with the help from the client advisor, Andy, and the financial advisor, I apologize I don't remember her name! While they were getting the paperwork ready, a young man, sorry I also don't remember his name, helped me navigate through the new car controls and also helped me set up the BMW app on my phone! They made the experience quick and easy! They were very kind, I even received a cute teddy bear when I received the keys! Good customer service all around, give them a raise! read more

BMW Concord - Auto Repair Near Me - Concord, California

It's was an great experience,Skylar was my person ,Very personal,Very Professional,Knowledgeable and simple just a very nice person.Great show room and great service department. Thank you Skylar read more

I don't know if I just got unlucky with a salesperson..but I did not have a great experience at this dealership. After test driving the car the salesperson just kept sending me the same Nationwide advertised lease "deal". Refused to negotiate. Even after I clearly stated "let me know when you can offer better numbers" he kept texting me asking if I "made my decision". What a bizarre experience. He would be better off just telling me these numbers were their final offer rather than these weird texts that just created an impression of unprofessionalism. This is the second time in all my years and years of leasing cars that I walk into this dealership to regret it. I hope I am wrong but it feels like these men treat you like a dummy because I am a woman. Needless to say, I leased a car elsewhere. read more

My recent service experience at BMW Concord with Service Advisor Victor B was great . He was very helpful . While my service was completed on time, my issue was addressed, I would have appreciated updates, a clearer explanation of the repairs, a quicker response to my question , Overall very happy experience, highly recommend Victor B. read more

BMW Concord - Auto Repair Near Me - Concord, California

Just purchased a new car from BMW Concord. Ordered it custom through them. They helped me through entire process and updated me throughout the process. Terrific service, great communicators and not pushy at all. Great experience buying my vehicle. Would definitely recommend using them for you next BMW. read more

Amazing service we had today，Micheal is really professional and knowledge,Eugene is really kind And passionately and our finance manager Krystal, She's a really nice girl,and buy the way ,she's very pretty too. read more

I recently leased a BMW iX from BMW of Concord, where I had purchased my previous car as well. I couldn't be more satisfied with the experience. This was my first time leasing, and while I had done my research, I still approached the process with some trepidation. But Mursal Popal, the Lease Portfolio Manager, immediately put me at ease. She was patient, transparent, and genuinely focused on what was best for me, rather than pushing extras or upsells. It's clear she cares about building long-term relationships with her clients. I also want to give a special thanks to Toni Brown, the BMW Genius. Even months after my lease, she's been incredibly helpful, answering any questions and ensuring I get the most out of my new EV. Six months later, I'm still thrilled with my decision. The staff at BMW of Concord is friendly and welcoming, and yes -- the coffee really is great! Highly recommend this dealership, especially if you get to work with Mursal. read more

I recently got a new car from BMW Concord. Eugene helped me place an order for a new 2 series and it was a great experience. Toni and Alvin helped me on the pickup day and were also kind and helped to ensure a good delivery. I came from SF and it was worth going the distance for the better customer experience. Thank you! read more

BMW Concord - Picking up a new 2 series - Auto Repair Near Me - Concord, California

This is the second car we have purchased from BMW Concord! From the sales team to service, everyone was accommodating and went above and beyond with my new car. I worked with Eugene, who helped me build and order my car. Throughout the assembly, shipment, and delivery, Eugene always kept me up to date and went above and beyond to answer all my questions along the way. Even upon the delivery of the vehicle, he (and his team) worked to a fix few defects to ensure my expectations were met. In addition to Eugene, Tyler, Felipe, and Gabriel were all incredibly patient and help resolve a few outstanding concerns I had. Due to their incredible service, I will continue to be a customer and will always recommend them to those looking for a new car. read more

I went here to find out what was the issue with my key fob and they tried a few things and even changed the battery all free of cost, but the only thing they could think of in the end was a need to obtain a diagnostic, what I liked is was the fact that instead of just taking my money and conducting a diagnostic, they informed me that if the BMW dealership is anything like their's, the key fob is under a 2 year warranty so I should contact the dealership I bought the key from in. They also gave me a nice BMW stainless steel travel coffee mug for scheduling a visit. read more

BMW Concord - An open service area which was full only minutes ago, these guys are fast. - Auto Repair Near Me - Concord, California