I truly didn't think an honest mechanic existed in this world anymore. Complete Auto Works changed my stance on that. Incredibly honest and upstanding. So, so impressed! Mark has gone above and beyond every time we've needed work done. He has super competitive pricing and will even talk you out of getting work done if he doesn't think it's completely necessary. There have been multiple times where Mark will run diagnostic tests on our vehicles and won't even charge for it. Some shops charge well over $100 for that alone. I'll continue to use this shop for my vehicular needs! read more

Mark has ALWAYS been honest, realistic, and hardworking. Even on an already busy week, he took the time to check out my car for an oil leak, quickly found a few other issues that needed attention, and was able to take care of everything efficiently. It's rare to find a mechanic you can truly trust, but Mark is definitely one of them. If you're looking for good, honest work and someone who genuinely cares about doing things right, he's your guy! read more

A mechanic you can trust.honesr highly recommend Been bringing my cars to Mark for years. read more

This auto body shop does exceptional work! They are reliable, trustworthy and provide high quality work. Mark and his team have worked on my Infiniti q50 and although he mentioned he didn't have much experience with this car he did his research and was able to get my car up and running twice now. I commend them for the work they have put in to my car. I highly recommend Complete Auto Works without a doubt. read more

Mark is old school man of his word with high integrity and morals. He will always tell it to you straight and give you fair estimates and do a stellar job. In the past he has saved me a ton of money from other mechanics trying to take advantage of my naiveness. read more

Mark is a step above all other mechanics. His customer service is unmatched. He replaced the catalytic converter on my 2004 Toyota Prius after it was hit for the 3rd time. After the 4th attempt, he welded blades on the front and back of exhaust system in addition to my existing metal plate to create a metal fortress against these scumbags. I recommend Complete Auto Works to anyone who wants a trustworthy shop that charges reasonable prices. read more

Mark has worked on all of my cars. Before we sold them, he kept my Nissan NX1600 running to over 350k miles, my Toyota Yaris to 300k, and our Subaru Forester to over 300k. They were still running strong when we sold them! He is honest and fair - something you don't see very often in a mechanic. read more

This shop has been the source of service for at least three of my cars for twenty years. Great service, very reasonable prices and achieving completion schedules. Mark is extremely knowledgeable, honest and dependable. I cannot begin to calculate how much money he has saved me over the years. read more

I had a pre purchase inspection done by Mark and he was honest, efficient and accommodating considering it was last minute. I would definitely recommend him as a mechanic or to do any diagnostic/inspections, and once I find my car, he will definitely be my new mechanic. Thanks for honest yet hard work! read more

I'm calling around for major service (timing belt) quotes, and Mark is high on my list. His phone manner is excellent -- he is a great listener, asks smart questions, and its a pleasure to talk to someone who is clearly both technically knowledgeable AND friendly! Very different compared to some other shops I called. Mark gave me an entirely reasonable "ballpark" quote (he want to see my car before giving me an official, which is fine by me!). If you live in Concord and need work on your car, you should really consider Complete Auto Works. read more

My dad started bringing his car to Complete Auto Works many years ago. Mark has serviced and repaired many cars for us--Land Cruisers, Mercedes, Lexus, even Oldsmobiles. (Yes, it was my father's Oldsmobile.) Mark has given us great advice and he has earned the trust of our family. I have recommended Mark to my closest friends. read more

I first heard about Mark from a couple of coworkers of mine at John Muir Hospital. It seemed like everyone I asked suggested Complete Auto Works in Concord. So I thought I'd give him a try. I was so impressed my fist visit. I already had some background as to why my car was acting up and sure enough, Mark (the owner), was spot on AND not only did he diagnose the problem, he went above and beyond and told me why that was happening and a quick simple solution to prevent it from happening again. Geez little did I know! So I continued using him and was never disappointed. Then I met my husband and after dating for a while, I found out he used the same mechanic! I asked how he heard of the guy and why he got started and he told me the same thing.....word of mouth, all his coworkers suggested Complete Auto Works to him as well. So I decided to stick with Mark, and now, 20 yrs later, we are still going to Mark at Complete Auto Works! I'll never use another repair shop. I bought a complete lemon for my son, not knowing obviously, and Mark basically went thru the entire vehicle and fixed what it needed. He never made me feel like and idiot either. He gives amazing deals, throws in free things, fast turnaround times and just such an honest and very knowledgeable guy!!! He treats his regulars like family!!! read more

Mark is very honest and it's why I keep coming back and even bring my 2nd car. There has never been a problem he hasn't fixed. He's even done some small things for free! Only thing is when I have to leave my car over night, it gets parked in the back lot where break ins occur and I worry alot but so far I've been lucky to not have my car broken into when I had to leave it overnight. Mark is such a master I will always refer any and everyone over to him! read more

Very late review. Called in January as I had a check engine light and needed to pass smog. I knew the problem code was for an O2 sensor and had installed a cable that failed but had no warranty. They scheduled an appointment, installed the sensor cable and got the engine light gone. They recommended I get the smog done ASAP in case something else was an issue but I had no issues getting it done. And they were several hundred dollars lower than the next shop. Will definitely return when needed! read more

I don't award five stars lightly... A demonstrated, and repeated, high level of service, value, and reliability need to be attained before I even consider a 5-star. And Mark, and his crew at Complete Auto Works, have earned this high honor from yours truly. Now, I try my best to do as much of the wrenching on my vehicles as I can (you never know when you'll need that skill set in a post-apocalyptic world), but - sometimes - there are jobs and tasks that require tools, equipment, and expertise that I simply can not marshal in a cost effective matter. That is where Complete Auto Works enters the picture. My first dealing with Mark came in 2003 (which means he is established, and not going anywhere - another business plus!) after I nearly totaled my Jeep. After receiving an estimate from an insurance repair center, I did a little light shopping around, and the name "Complete Auto Works" came about. I spoke with Mark, explained everything, and he fashioned a price estimate that was fair, balanced, and lacked the traditional "nickel and dime" shop charges and fees so common in the modern auto repair industry. Plus, he has - at his fingertips - a whole brigade of auto artisans and specialty craftsmen at his command nearby to promptly and efficiently tackle any side problems or tasks. He even recommended a better, and more inexpensive, part for my Jeep and got it back to road-worthy in a fraction of the time and money others were quoting. Recently, my Jeep passed the 175,000 miles, and nearly a decade's worth of use and abuse had taken its toll on him... A visit to Complete rejuvenated my SUV's functions - fixing nuisances such as the wipers and the air conditioning, as well as more important systems like the shocks, oil, and rear differential (which was at the verge of self-destruction!). And again, Mark finished the work on schedule, and under budget! It is rare to find a mechanic that is passionate about this work, and Mark and his crew are the best you will find. I find that words are simply not enough to express my thanks and appreciation for keeping me on the roads in my Jeep. But a Yelp review is a good start... read more

So once again Mark saves the day! I have been going to Mark for over 15 years and have always had a great experience. Now don't get me wrong., no-one wants to have their car in for repairs, but Mark is thorough and conscious of budget. My kids car was having an intermittent problem which was diagnosed as as a bad fuel injector and fixed at a very reasonable rate, particularly given the fact it was intermittent and tough to diagnose. Thanks Mark! read more

I own a small auto-brokering business in San Francisco, and while here in the city I'm all set up with a luscious garage (literally, Luscious Garage) that works on all my cars, I happened to run into a vehicle at a dealership in Concord that needed a pre-purchase inspection, and hiking it back to SF was simply out of the question. I needed a Concord-based trustworthy mechanic, and I needed one fast if I was to close this deal. I called Mark, who managed to squeeze me into his otherwise jam packed schedule and totally saved my bacon. He is everything you want in a shop owner - intelligent, honest, friendly, thorough, and clearly far more concerned with the welfare of his customers and the quality of his work than he is with making the almighty dollar. He's the Bay Area Hand Picked Cars (my business, sorry for the plug) of East Bay Auto Repair!! I am very careful about which colleagues I'm comfortable recommending in this sometimes sketchy auto industry, but I have a great deal of confidence in Mark after working with him for just a short time. All my Contra Costa clients will be getting one of his business cards in their giftbasket, for certain! THANKS MARK! read more

In a world, where you can't trust taking your car anywhere for maintenance out of fear of being screwed over, there is a light. After reading nothing but positive reviews, and then talking to Mark over the phone, it is obvious that this was the place we've been looking for. Drove the car in Wednesday morning, and when I walked into the office, Mark knew me by name just by seeing me drive by in the car. We talked about what I thought the problem was, what could possibly be causing it, and how much it could possibly run. A few hours later I get the call from Mark, informing me that they are replacing the coolant tank and gave me an updated price which came out to just a tad cheaper than what we originally thought. Sweetness. I walked over, since it's about a 30 minute walk. The car wasn't ready yet, but Mark apologized, and they set to get to work on finishing it quickly. Do yourself a favor and avoid being overpriced and possibly being had. Come here for an honest auto maintenance job. read more

Mark was referred by a friend and he did not disappoint. Quite frankly the opposite! Mark is a knowledgeable mechanic, very nice, honest, a good value and took great care of our son's Toyota Tacoma. We will be seeing him for our future auto needs! Thanks Mark! read more

MARK is the best! I had A LOT of work done about $1350...he is fair and HONEST! He does work on all of my cars. read more

Honestly, they don't get any better than Mark. I have an aversion to getting screwed by mechanics and unfortunately have more times than I care to admit. Enter a guy (Mark - the owner) who treats you with respect whether you're a guy or girl, whether you're car savvy or clueless. I've had Mark as my mechanic for over three years and during that time he's worked on three of my cars. In every case I have been extremely pleased with his prices (I'm a miser) and with the quality of the work his shop does. I recently had a bad experience with a car, that at times they can be lemons. I had a warning light show up on my dash. Mark told me from his experience what he thought it could be but also told me that it could involve more work depending on if the initial troubleshooting didn't resolve the issue. It didn't but he and his team stayed with the issue and gave me updates along the way so that I could decide whether to keep moving forward or cut my losses. I so much appreciate that approach over the one where you show up to pick up your car and get surprised that they just did $1,000 worth of work with minimal explanation. Only downside is, he's busy but in my book that means others see the value of what he does and appreciate it so I can live with working around his schedule even if it means dropping the car off for the day or booking 4 weeks in advance. Trust me; you won't go wrong with Mark. He'll do everything he can to make it right. read more

I have had my car serviced at several other places prior to finding Complete Auto Works. I have been taking all my cars to Mark for the last 5 years and I have had nothing but great service for a resonable price. Complete is the place you can take any vehicle and you will be treated honestly. As an example, I took him my 2005 Tahoe to get the 60k service and he gave me a list of the items I needed to take care of and showed me how much money I was going to save over the dealer and even other repair shops. Complete will also inform you of items that need to be addressed before they become a problem. You will be glad you went to Complete because of the money you save and how well your car will run. read more

Mark started working on my Tahoe and Porche and he had always been honest and has never tried to gouge me or do any unnecessary work that would not benefit my cars or me. His work has always been garunteed and he has always been way cheaper than any dealership. read more

Can't say enough about Mark and the services he and his staff provide. For less than Flemings' in SF was going to charge me to re-bore my cylinders, Mark dropped in a new (used) engine and fixed a bunch of other stuff on my car. I even recommended him to my parents! read more

I love coming here for all my car needs. Mark keeps it real with me all the time and tells me if I need something or at some point things needing to be replaced. The spot is a little hidden from the main road so you can drive by it easily but other than that it's perfect. I recommend all my friends and family to him and I suggest you do the same! read more

Mark is so nice, although he was busy until the end of the following week, he was able to fit a pre-purchase inspection in due to my time constraints. Ended up purchasing the car and will take to Mark to finish the work. Definitely returning to Mark for my other vehicles. Thanks Mark! And thanks Nicki for the referral! read more

Exceeded my expectations!!! My husband had been hounding me to contact a car shop to get my 2003 Honda Civic fixed, after a couple months of lagging I finally decided to check out Yelp. I found four different shops and proceeded to call them. 1 of them did not answer - and did not bother to respond to my mesage. Out of the 3 shops that I did manage to get on the line, 1 stood out above the rest. This shop? Why, none other than Complete Auto Works! Mark (owner and mechanic) took time out to actually come to the phone to discuss my problem. I described what was going on, he diagnosed it over the phone and then said that he would double check the diagnosis when I dropped the car off. He quoted me for 3 hours and for the part and although it wasn't the cheapest that I was quoted, I was quite happy because he was genuine with his work and with his way of dealing with the customer. Even my husband who's never happy with mechanics said that after our dealing with Mark and CAW will never go anywhere else AGAIN. I've already spread the word to my family about this great place and hope that anyone reading this review will find Mark's work worthwhile. read more

My daughter and I drove to Concord from Sac to look at a used car she would be using to take to college. After deciding we wanted to buy it, we needed to take the car to an automotive shop to have a pre-purchase inspection completed. Because we are from Sacramento, I relied on Yelp to help me find a good, reliable mechanic to look at the car. We could not have been happier going to Complete Auto Works. Mark, the owner, is knowledgable, experienced, professional, and HONEST. Wish we lived closer, I'd come to him for all my car needs. Thanks for a great experience- read more

I've been going to Mark for at least a decade and he's always provided excellent service, fair pricing and honest recommendations. I can not recommend any other shop as much as I can Mark. read more

My trusted auto tech is no longer in the business so I asked him to recommend a repair shop for my ailing 2006 Escalade. He highly recommended Mark so I followed his advice. Mark is professional and courteous. I didn't want to take my car to the dealership and pay those prices. Mark did the work in a timely fashion and his price was very fair. read more

My check engine light was turning off and on, so I took my car over to get it checked out. They were busy the day I brought so I made an appointment with Mark for another day. I brought my car back and was told to leave it with then for half a day. Within 7 hours, Mark had diagnosed the problem, ordered a replacement part, and made the necessary repairs. My overall experience was great and I would definitely bring my car back if I have any problems in the future. read more

I was not surprised to see all the five star ratings for Mark and his crew at Complete Auto Works!! I moved here two years ago and was used to having mechanics that were like my older brothers. Figured I wouldn't be able to find that in this area but I got lucky and found Mark. Mark is friendly, knowledgeable, fair and honest!! He takes the time to thoroughly explain what's going on. I am so glad that I found a mechanic I can totally trust!!! Thank you so much Mark for the great service you've provided my vehicles!!! You truly are the best!!! read more

This review is a long time coming! There is not much more I can say about this business that has not already been said. Mark the owner is a professional, honest, respectful mechanic. I found out about him through my work. I was skeptical about taking my car to someone unknown and in Concord no less (I live in Oakland). I first called him and asked for a quote for a cracked axle boot that VW of Oakland was pricing at 300$ (and that was without replacing the axle). Mark was quick and to the point, he told me that the axle and the boot should be replaced because it was already compromised by water and grime at this point. I got ready to get some sticker shock on the quote but Mark shocked me with a great deal, he quoted me 200$ for a replacement of BOTH the boot and axle!! I was so happy that I booked an appt asap and was even able to afford a rental for the day. I brought the car in a few days later and the minute I drove into the driveway I heard some horrible knocking in the rear area of my car. I was convinced this was the axle on its last legs and told Mark about the sound. He did not see any problems right away, but on closer inspection he pointed out that I had run over a huge piece of scrap metal that had penetrated two parts of my tire!! Now I was stressing about having to replace my tire as well, when I remembered that I had paid an extra 10$ at Wheel Works for the tire warranty. YAY! Now this is where Mark went above and beyond in customer service. He offered to take the tire to the Wheel Works down the street and even show them my paper work to get a new tire (only a 35$ service fee...thank you warranty!). He called me later in the day to tell me that he had went ahead and paid the fee and he would just tack it only the final bill! How freaking COOL! I went in the next day to pick up my car with new axle, wheel and all. Hands down one of the best experiences with an Auto shop I've ever had! Thank's again Mark! read more

Without a doubt Mark (the owner) is the best mechanic I've ever taken my car too. Honest, intelligent, knowledgeable, friendly, reliable, and VERY reasonable prices. If you are on a budget, he will tell you what needs to be fixed immediately and what can wait until the next service. I've referred many friends to Complete Auto Works and everyone of them have become loyal clients. The only downside is the location and the congested parking are, but that is my only gripe. If you are a woman with concerns of being taken advantage of by an unscrupulous mechanic , without a doubt you will quickly learn that Mark is the most honest person with which you will ever do business. He has been my mechanic for over 8 years and I can not recommend him more highly. read more

There is not much that I can add to all the prior reviews but I will: As a senior manager for a 2B a year medical products company I drive Customer service everyday, the customer comes first, no customer no business. Mark gets that he treats all his customers with respect and listens to their problems. I came from concord Dodge Fiat etc with smoke coming out of my ears. Mark stopped what he was doing and worked with me to find a solution. Mark has worked on other cars for me relentlessly under some very strange conditions. Mark gets a 10 across the board. Great customer service always happy and has the desire to get you back on the road with the least amount of hassle possible. All the big box dealers should take a page out of Marks book, they might not have so many pissed off customers. Great job Mark Thank you read more

I wish I could give Mark and Complete Auto Works (CAW )10-stars. I was originally referred to CAW by brother, who worked at a well-respected repair shop in high school. He told me Mark was a nice guy, knew his stuff, and would be honest. Little did I know how my brother downplayed Mark and his shop! I'll expand below, but there are really two criteria for a mechanic: (1) For routine maintenance, they're all pretty comprable; the difference is in the honesty and their desire to "upsale you"--Mark has my complete trust, and gives his honest assessment of the standard lines like "well, as long as I'm doing the brakes, we really should switch out the brake fluid for another $100" I'm surprised at how often he doesn't really encourage those things, and is able to articulate exactly whey. (2) For repairs, how knowledgable is the mechanic? See below... he's great! I've used CAW for about 4 years now, and here's my assessment: Price: In my experience, for well-defined, routine maintenance, CAW is a little cheaper than the dealer or competitors (I call around). For repair work, Mark is *much* cheaper, and for some special projects (see below) Mark has been ridiculously low, to the point that I actually feel guilty! For example, I left one my old Chevy's with Mark for several weeks, gave him a sequential list of what I wanted, and asked him to work until he hit a dollar limit--Mark had the car for three weeks, and actually *worked* on it. He cleaned up the wiring (shielding it, running new wires/cables were needed), tuned the carbeurator, fixed an exhaust leak, found an electrical draw and made a new bracket for the alternator, and cleaned the interior and replaced some minor screws. When I picked it up, I was told "well, I probably only worked on it a few hours since I just did it in between jobs", and I paid what I would guess is less than two hours of labor--unbelievable! Knowledge: When i was going on to my brother about how great Mark is, he let me know that Mark was particularly well-respected at his old shop, and that his troubleshooting was legendary. I've found the same to be true. He can often perform pretty accurate diagnosis over the phone, and is quick and efficient in the shop. I'd spent weeks trying to track down an elecrical problem in my vintage Chevy, which Mark found in no time. I've taken late-model Hondas and BMWs to Mark, as well as GM products ranging from 1968 to 2004, and he's repaired (as well as maintained) them perfectly. Attitude: Mark is the nicest guy in the world, and will bend over backwards to accomidate you. Evening drop-offs or pick-ups are an option, and he can often give you a ride to Concord BART. My wife often feels like she's being taken advantage of by service advisors; she loves Mark, who explains his thought process precisely and politely. I grew up working on cars, but don't have the knowledge, equipment, or time to do it anymore; I love learing from Mark about the repairs, and he's patient with my questions as to what happened and why. Location: First of all; I don't care where you are, CAW is worth the drive! It's close to BART and right off hwy 242 (very near 680). The only thing you have to watch out for is that the parking lot can get really crowded during the day. read more

Found this place on yelp and after reading all the reviews I thought that I would bring my vw sportwagon to get checked out due to the engine light being on. After Mark had checked it out he had called me and told me that the issue was still under factory warranty. It was an emission problem that I really didn't think was going to be under warranty. He gave me the name of the person he talked to at the dealer so when I called they already knew all about me and my car issue. If Mark wasn't an honest guy he could've made lots of money off me, about $4,500. I will be recommending Complete auto works to all my friends and family. I now have a mechanic that I can trust with all my cars. Thanks Mark for all your help. read more

Let's face it, there are few things more disconcerting that having to bring your sick car in to be serviced. Unless you are a mechanic yourself, the chances of getting screwed are really really high. That is why I want to recommend Complete Auto Works. Mark- (the owner and mechanic...and receptionist...heck, I will just call him Car-Man Extraordinaire!) is one of the most honest people in the business. He was recommended to me by my aunt and uncle who had done business with him ion several occasions. I won't bore you with the details, but long story short, I called him and instead of taking advantage and having me bring my car in, he diagnosed the situation over the phone (for free) and advised me not to have it serviced. He ended up being spot on. Since this time, I have brought both mine, and my wife's cars in multiple times over the years and he is always helpful, honest, and very reasonably priced. If it is a situation where he doesn't feel a lot of work needs to be done, Mark will recommend against it. I once brought my car in convinced that I needed several specific things done to it. After evaluating it, he recommended I only do one of the services, when many other places might have taken that opportunity to rack up a long list of services costing hundreds. The only knock on this place is its location. It is not easy to find and really hard to get in and out of (narrow drive way and not a lot of parking). Despite that, there is no one else I would want working on my cars. I have recommended Mark to friends and they have also come away feeling like they got the best deal in town. Check him out the next time your auto needs to have a trip to the doctor! read more

Mark and Complete Auto Works has taken care of my car for years - honest about what really needed to be fixed, fairly priced, and always did the best he could with his busy schedule. If I could take three things with me when I got a new job, my mechanic would have been one of them. Now I'm too far away and I'm on yelp looking for someone to change my oil! read more

Brought a car in to be inspected before buying. They inspected the car, reviewed all the paperwork, gave their opinion. Due to their expert advice we didn't but the car. Highly recommend Complete Auto Works to all read more