Mark the owner is as honest, knowledgeable, thorough as you can find. I have been to his shop for the past 7 years. He came to the house one time to save me towing fee. You talk about good, honest mechanics, Mark's the man!! I highly recommend him. Oh, and he sends Christmas cards!!! read more

Brought a car in to be inspected before buying. They inspected the car, reviewed all the paperwork, gave their opinion. Due to their expert advice we didn't but the car. Highly recommend Complete Auto Works to all read more

I have been taking all of our cars, 4+ at times, to Marks shop for over 8yrs. He has always been outstanding in providing quality auto care at a reasonable price. He is honest, he has integrity, he is friendly, courteous, knows cars and his trade, is quick to help you out in a pinch, returns calls, makes sure everything is up to date and working properly and the list goes on and on . . . I can honestly say all I need to do is turn the car over to Mark and he will take great care of us and our cars with no worries or concerns. I feel like he is part of our family. And though it may sound corny, he is the first person to send us Xmas cards every year and one of the few businesses that does so. Nice going Complete Auto Care your guy's are the best! CO read more

My family and I have been taking our cars to Mark for over 15 years. He is a very honest mechanic. I have recommended many of friends to him and their car repairs. read more

Mark is the best! he's honest, he's fair and has the best customer service of any automotive shop I've ever been to. Oh? did I mention he's also a great mechanic. He's been caring for my 2003 BMW for the past 4 years. Since I live in Fairfield, it's not very convenient for me to get to his shop in Concord. He always takes that into consideration and works diligently to get me in and out. Don't bother looking for a deal because Mark is the real deal. Read the other reviews and make an appointment. read more

There is something to say about reviewing a company that has all 5 star reviews. My entire family have used Mark for their auto repairs for over 10 years now. The last incident is just typical of Mark, he was working on my wife's Jaguar because it stopped on the freeway THREE TIMES!. I took it to him after the first time and he said he couldnt figure it out, I took it to him after the second time and he looked up all of the possibilities and offered to send a part off for a very expensive repair but he didnt think it was for sure the problem. I took it to him after the third time and he did MORE FIXING on a bunch of little stuff he said and I took it for a 3 1/2 hour test drive with his testing equipment attached to the car and it didnt stop. It baffled us, but I took his meter back and asked how much, and he said he would charge for it. I couldnt believe it, he has put in a lot of time on it and still no charge? I couldnt help but let others know how honest and fair he is. Another time I took my daughter took her car in because it was having difficulty starting and he immediately diagnosed it as a loose battery cable, he tightened it and he didnt charge her to do it. What a great guy! I have more stories about him too read more

Hi my name is May B. i have been true alot of Mechanics by far Mark is the best one i'v seen, if i could give him a 10 star i would, this guy is completely trustworthy, Very very nice, he always try to squeeze me in even tho his busy. i say i went to him this year like 10 times already. anyone that need a Mechanic a trusth Mechanic Mark is your guy. Complete Auto work is the Best. we go to car events and do shows in the bay area i would tell all my friends to go to him. =) thanks Mark. read more

I absolutely cannot say enough good things about this particular auto repair shop. There are 4 vehicles in my family and I would not trust anyone else to repair them. When it comes to customer service and trust... Mark (owner) is the one I go to. Very fair and absolutely trustworthy. I always feel secure and confident that whatever needs to get done, will be done right. Thanks to this business, I no longer stress or worry about car repairs. read more

Mark is great, and I trust him completely. That is a tremendous statement coming from me as I usually ask my husband to take my vehicle for a basic SUV as I dislike the treatment by other mechanics. Mark works with you on what needs to be fixed and what can be put off - he doesn't do unnecessary repairs. He is trustworthy, and I find myself questioning him as he is too nice at times. If you need a mechanic, please. trust Complete Auto Works. Mark is a great business man and person, and it is great to help a father who makes his family a priority read more

Growing up in concord I have Used two dozen different mechanics and dealerships for service. Complete auto works is an absolute gold mine comparedto the competition. Not only are the honest and knowlegable, but they cost less than dealerships for major services. Combine that with always being on time and some of the nicest mechanics around.....you see why they are a gold mine. Give them a try you won't be disappointed! read more

Mark is honest and straightforward. Had to have my radiator replaced and it ended up costing considerably less than I thought.

Mark was super honest, didn't charge for things needlessly, and provided great service for my son's 2005 Tacoma

I was very impressed with the service at CAW. I called at about 2:45 pm and was able to have my car looked at by 4:15 same day. I had a "service required" light come on and Mark hooked my car up to his code reader, cleared an old error code, showed me how to clear my own "service required" light with the push of a button and had me out of there in less than 30 min and he didn't charge me anything since there was nothing to fix. Most shops would have at least charged me an hour labor just to do what Mark did. I will be bringing my cars here for service in the future. read more

Best mechanic around!!! He is very fair and honest. I had a list of things that needed to be done on my 2000 Nissan Maxima. He let me know what my opinion were and what I should handle first and what could be taking care of later! I must say he got my car to pass smog twice when no one else could it runs like a new car! 5 star service read more

I have a place closer to home that I use for routine oil changes, tires, etc. But I go here for the more complicated mechanical issues (door hinges, bent hardware) that most people would probably go to a body shop (and get gouged!). This place is fair, friendly, and good prices. read more

If you want honesty and integrity, look no more. Mark's service and work is outstanding. He will answer any questions or concerns that you may have. He is busy and that's due to the quality work and service that is provided. He has saved me money and time over the years. He even assisted me in proving when the local Toyota stealership was wrong with their assessment of my wife's car. I cannot say enough good things about Complete Auto Works. I have used Mark for many years with absolutely no regrets. read more

Dependable, honest and if it isn't right, he stands behind his work.

Finding a great mechanic is as difficult, Mark is a rare find. He is passionate with what he does and he looks out for the best interest of his customers. Very honest, very ethical, truly trustworthy and reasonably priced! If you go anywhere else, you will regret it. Mark is the best and most honest in the business!!! We will NEVER take our cars anywhere else. read more

More than 10 yrs ago, after receiving a very confusing and half baked recommendation from a well known Walnut Creek VW dealer re my car's problem, I took a chance and drove around to get a 2nd opinion; and was very lucky to find Complete Auto Works purely by chance. Instead of charging me $200 as the dealer's shop had asked, Mark just filled up my fluid tank and refused to take any money. I have since stayed with Mark on anything to do with my car. I survived my VM because of Mark. Over the year I watched Mark's business grew and grew and I am delighted to see that his integrity and hard work is now recognized and appreciated by so many. While I am sorry to see it's hard to get an appt with him; it's only right that good people finish first. read more

Complete Auto Works is, by far, the BEST auto mechanic I have ever been to. I am a student and a single mother and I have owned some pretty bad jalopies. From an 80's Mercedes, 1984 VW Rabbit to a 2000 Jeep Cherokee (now I own a 2003 New Beetle) so I have met my fair share of mechanics since all my cars were high miles and older. I can tell you that above all, if you take your car to Mark you will get honest service, impeccable communication and the most fair price you could possibly get. When I originally found him it was through another shop that didn't have time to do a lift to my Jeep. They said, "Mark at Complete Auto Works is a great guy, and we always send him work we can't handle". Mark doesn't do the kind of work I needed but he was so polite and concerned on the phone that I saved his number. And sure enough, my Jeep needed some major repairs later that year and I called him up. He looked at my car and quoted me a price and I called round to other shops before I decided on him. He was not only a bit cheaper, but he had such an honest, upfront attitude about it all, and was even gracious when I told him I was asking around to other shops, that it was a no brainer where to give my money. I can't say enough good things about Mark. He ALWAYS always makes sure I am informed before he does any final work, always makes sure if I have a choice to make about which repairs are desperate and which could wait (since money is always tight) that he gives me that choice. He even has driven me and my daughter back and forth to BART when I've dropped my car off and couldn't find a ride. He also has made paying him really easy, accepting a credit card over the phone when I'm at work, or even from a family member that is helping me out. I have sent more than a few people his number and all the folks I have sent to him have such a great experience that my compliments aren't even need. Needless to say, all of them have made Mark their regular mechanic. He is definitely the only mechanic I will ever take my car to, since when I leave with my car it is always fixed well, nothing has ever gone wrong with his repairs and I always feel good about where my money is going. Not only is my money going to a family man, but I can trust I have gotten the best deal I can get. He and his wife even send me a Christmas card every year. I know that has nothing to do with the super awesome, impeccable service he provides me, but I think it is a sweet perk. You will find no better mechanic out there. Trust me. read more

I have a 2002 Toyota 4 runner. At first i took it in because the ac compressor needed to be worked on. Mark called me later that day to tell me it needed the ac compressor and about another $1200 worth of work due to the previous owner not having the 50,000 mile work done by the dealer. Mark gave me a estimate of X amount of money and told me he could have it done in 3 days and it was done right when he said. When i went to have the work done he did much more than what he had put in the quote but stuck to his original price. He put top notch parts in and some dealer parts. He did some brake work and a couple other things for which he did not charge me. My neighbor has been going to mark for many many years and told me i could trust mark. After having this work done i will never go any where else and always trust marks word. He does not try to get over on you and will always give you the honest truth. Thanks again Mark for all the work and the great service. read more

Whenever a woman drives onto the lot of a car repair place, it's very vulnerable. I generally feel taken advantage of and financially gouged. Well - ladies - this is a place you can trust and feel assured that you will be respected as a customer. I have had my cars in for various things, and while there are some items for repair that are difficult to figure out, Mark has always been upfront and honest with me. He's reasonable, reliable, respectable, and I recommend everyone I know to see Mark if you need car repairs. What a find he is! read more

Mark was great. I took my car here for a major tune up and needed a lot of work. Mark was nice and really helpful. He worked with me when I couldn't get all the tune up done at once, he made arrangements on what really needed to be done first and knocked off a couple of bucks here and there to fit it into my budget. I did my complete tune up in two trips and my car has been running great. I'd definitely come back here for any car problems in the future. read more

Came in and asked if they allowed walk-ins due to the fact that I wanted to do a pre-purchase inspection before buying a used car from a near by dealership. They were booked up, but said they might be able to do it in an hour or two. The owner knew we only had a limited amount of time until the dealer called us wondering where we were, so he took time out of his busy day to look at it, while also calling upon other two mechanics who worked for him to look at it as well. They drove it around, precisely looked at the engine, underneath the car, and did about 20 min inspection. The owner did not charge me as well which was wonderful as well. They were very helpful, welcoming, truthful, and nice overall. Will be back to do business with them again! (: read more

I came here a couple of times to ask about my car being fixed. Seems pretty busy because he keeps an appointment book and didn't have any dates for me until 2 weeks later. In that time my car would probably be worse off. I also called on another occasion when I had an emergency. I went to Mark and asked for help and he said he'd give me a call back. Never heard from him. I just didn't feel welcome here and I never went back nor kept my appointment. I found a better garage nearby that provides excellent service and doesn't over charge. read more

Not much else to say but Mark is a guy that is there to help you, not rip you off. His prices are incredibly reasonable, his service is impeccable, and he is always there to answer the phone and speak with the customer about his vehicle. Great honest shop that does great honest work. read more

There's only one other review here, but I agree with it: Mark is a great guy and a fine mechanic. To be candid, I don't know anything about cars, but I have a pretty good sense of when somebody is telling me the truth and Mark is a very straight shooter. The last time I brought the car in it was making a terrible noise up front. Mark gave me a quote, and it wasn't cheap, but quickly told me that since the noise had nothing to do with the performance of the car, and because it was an old car, if it was him he wouldn't do it. I highly recommend Mark. I also agree that the location is not great, but if you can walk for 8 minutes you can get to Concord BART and generally get your business done before picking the car up end of day. read more

My wife and I have been using Mark for 10 years. He is trustworthy, fairly priced, dependable, and quick.

Just took my girlfriend's car to Mark again. He did a great job on the breaks the first time and was so nice. I called and he gave me an estimate over the phone that was pretty spot on. Today I just needed a diagnostic and an oil change and he even checked out what else I might be looking to fix soon coming. Mark is a very trusting guy and will give you a real expert opinion. read more

I dread going to a mechanic. I never know if my car really need work done they're recommending. Most of the time, I just want an oil change and suddenly it needs a lot of work. Mark is honest. I trust him with my cars. read more

I called to get a estimate on a job that booked at 5.9 hours. The estimate was $1000 without parts. I went with another local shop that is charging $450 and they know the job well. A $76/hr shop rate seems more inline than $170/hr. Shop around. read more

Can't say enough about this place. Mark is honest, knowledgeable AND reasonable.

If you are feel that you are being ripped off by auto dealerships for maintenance and repairs (yes, you are being ripped off) but are wary of small auto shops, then you have come to the right place. Mark is honest and knowledgeable. His rates are very reasonable. Get a quote from him and get one from your local dealership if you want to compare. You may never go back to the dealership again. And don't think that the technicians at the dealers know better. Mark doesn't get all these rave reviews in Yelp! just because of reasonable pricing. But if you like being charged $200 for a $20 job, then Mark is not for you. read more

After over 20 years in the trade as an auto mechanic myself I recently changed careers. Now left without a facility to work on my own vehicles I was faced with the dilemma of finding someone trustworthy to work on my vehicles. I looked no further than Mark at Complete Auto Works. Honest, trustworthy, fair. I highly recommend his service, you will not be disappointed. read more

After having several bad experiences moving to the bay area, I was SO lucky to be referred to Mark by a friend. We have a fleet of aging vehicles and Mark is always sensitive about cost and a pleasure to work with. If you need somebody you can trust, he is your guy! read more

I've taken my car in 3 x for regular maintenance. I just know I wont go anywhere else - i trust Mark because he is honest, knowledgeable, thorough and truthful. Im happy I found this place!! read more

I can't say enough about the quality service and integrity that Mark provides. He is honest, his prices are good, he takes time to explain everything that needs to be done and then exactly what was done. He give accurate estimates. I have taken all 3 of my cars here for a wide variety of work and I highly recommend Complete Auto Works. Having TRUST in your auto mechanic is a huge!! Mark and his wife run a great business! read more

Complete Auto Works is great! Mark is really nice, honest and doesn't over charge. My Chevy Tahoe needed a new water pump, new belts and new thermostat and Mark fixed it all in 1 day. There's a 1 year warranty on the parts as well. I'd defeinitely recommend Complete Auto Works. read more

I called this auto shop for an emergency inspection. Mark was so nice and squeezed me into his busy day. The service was very professional and friendly. He offered great advice and I even had to insist he take something ($) for his time and advice. It's too bad I don't live in the Concord area as he would definitely be my mechanic. I'm going to be setting very high service standards for mechanics in my area knowing now what great service can be found. I highly recommend this place! read more

I really can not say enough about how great Mark is. He has worked on my car in the past and I always found his prices reasonable and the service excellent. Recently I took my Jetta into a VW dealer to replace a recalled part and they found several major issues that needed immediate attention. The quote they gave me to work on the car was way more than I could afford, so I called Mark as soon as I got off the phone with the dealership. He was able to complete the work for less than half of what I was quoted by the dealer and did a wonderful job of keeping me informed about what needed to be done, the amount I could expect to pay, and when it would be complete. He even did more work than he originally thought he could within the budget I could afford. I really know nothing about cars and car repairs, but he never made me feel stupid or tried to upsell me. I am so grateful to have a place to take my car and know I will get quality service at a reasonable price. I would highly recommend Mark and Complete Auto Works to anyone. read more