The best! I trust Charlie to only do what is necessary, and to not overcharge. Ive been going to him for 12 years

I recently moved to the area and was looking for a reliable auto repair shop for an overdue oil change. A young man I met at a nearby restaurant recommended Advanced Auto Service, saying the owner spoke Vietnamese, so I decided to support a local business. I called ahead around 2:15 p.m., and Charlie answered. He explained they were busy and asked me to come the following day, which I appreciated. Unfortunately, my experience after arriving was very disappointing. While checking in, Charlie repeatedly complimented my appearance and asked me for a hug. I felt uncomfortable but gave him a brief hug, trying to be polite. As we continued talking, he asked me several personal questions, including whether I lived alone and whether I had a boyfriend. Although I understood he needed some of my information for their customer records, the personal questions and repeated requests for hugs made me increasingly uncomfortable. Later, after showing me the different oils they use, he asked for another hug. When we walked outside so I could leave my vehicle overnight, he asked for yet another hug. This time I tried to pull away, but during the interaction he touched my left breast. I immediately told him that I did not like being touched. At that point, I no longer felt comfortable leaving my vehicle there. When I got home, I realized how uneasy the entire experience had made me feel. Because I no longer felt safe returning by myself, I arranged for my neighbor to drive me back the next morning to retrieve my vehicle. As a woman, I expect to be treated professionally when I visit an auto repair shop. I am there for vehicle service not to be hugged multiple times or asked personal questions unrelated to my vehicle. I cannot recommend this shop based on my personal experience. I hope this feedback encourages more professional boundaries with customers so that everyone feels respected and comfortable during their visit. read more

Advanced Auto Services - The young man who recommended me this place - Auto Repair Near Me - Concord, California

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Just want to start the new year with another well-deserved praise for Brandon and Charlie at Advanced Auto Services. These gentlemen are uber knowledgeable, honest, thoroughly experienced, reasonable gentlemen. The best. read more

Alfredo And his technicians are great. They installed a battery in my Acadia (which is a difficult task) within 10 minutes! I've been coming here for a long time and have always been a happy customer (: read more

The first two times I took my 2001 Miata to Advanced Auto Services, Charlie would not take any money from me (despite them having the car for a couple of days, both times). He said they had not diagnosed/repaired the issue that was causing my intermittent check engine light. I was becoming worried because, at this point, I needed to pass smog in about a month. Through the process of elimination, his son, Brandon, determined it was the VVT camshaft actuator gear. After installing a new one, voila'! No more check engine light! Hooray! Brandon fine-tuned the timing, performed other magic, and my little car runs like a dream. At his suggestion, I brought the car in right before I went to the smog shop so he could run some quick tests. Five minutes later, he announced that she was ready to pass smog, and off I went. Sure enough, passed at a STAR station, and renewed my registration today. Advanced Auto has a customer for life. I cannot recommend them strongly enough. read more

I am very fortunate to find this service company. Chris is great. I was in and out in no time.

Charlie was a great help! He looked into all the problems I brought up and he was knowledgable and helpful throughout. As I was leaving I saw him speaking with other customers who were in line. He was just as friendly and worked the room to make them feel welcome. I found my go to mechanic now. read more

Charlie is the absolute best you can always count on him and his team to get you right. If you're looking for great honest repair on your car then this is the spot for you! We always come here for all our car repairs for the past 5 years. read more

I rarely write reviews but Charlie definitely deserves one. Most importantly he's honest, but also very knowledgeable, available and efficient. Definitely recommend him to friends. read more

I was referred to Charlie at Advanced Auto Services by my mechanic who doesn't fix air-conditioning. He said the Charlie was a very nice and very fair guy. I brought my car in and decided to wait to see rather than leave it like I was going to. After about an hour of diagnostics, he told me that Honda did not have a part that was needed even though it was listed & priced on their parts list (shipping/supply issues?) One alternative was to replace the entire compressor assembly for almost $1,800! Charlie proposed an alternate solution and told me this would work but would be a bit more in labor and would take the rest of the day. I took the option for less than 1/3. He called me around 4 that my car was ready. He picked me up at BART and air works so well my hands were too cold on the way home to SL! Great work by a competent, courteous and fair shop. Thanks, Charlie. I will refer friends and family to you, too. read more

The worst customer service ever. I called him (Owner Charlie) very politely to ask how much will be my service and he shouted at me for no reason and told me he cant tell how much it will on the phone, he needs to see the car and said fuck you to me and hung up his phone. Who does that to its customer?! Very2 rude service. read more

My wife &I have used Advanced Auto several times. Also have recommended them . Very honest & reliable. Charlie explained the problem & repair. Also gave me an option on parts , factory or aftermarket. They are great! My go to for all auto repairs! Definitely 5 stars***** read more

They charged me $1,200 for replacing spark plugs and coils. After a few weeks of driving my car engine light came on with misfire cylinder 1,3, and 5. I checked Tempe spark plugs and they never replaced it. Shady repair service. read more

I'm a transplant from San Francisco where I had an amazing mechanic for many years. Took me a few years to find my new mechanic and boy are they awesome. I was referred by a friend and the rest is history. I have brought him my 2 cars and have 100 percent confidence that he is being ethical and responsible. To Charlie and his crew....THANK YOU! read more

Charlie for sure gave me a good pricing for a starter and had it done within a day, definitely coming back!!

Oh my god don't use these guys! Very hard to have a back-and-forth communication with the main guy at the counter. His English is really bad. He tells you one thing on the phone. Then gets mean and nasty when you come in. These guys are the worst avoided at all cost avoid avoid avoid. I would not do business with them again. Let me help you save money and time and stress. read more

Charlie is the man and his employees know what they are doing! Been going here for a while and I can always leave knowing I was treated with respect on my name and my pocket book! Had random things done to random cars, from our highly missed BMW to the Acura TL and even the Jeep Cherokee, Charlie and his crew get it done! Mechanics are like hairdressers, good ones are very hard to come by, but I found Charlie and I'm happy I did! read more

Charlie and his team fixed an electrical problem with my 23 year old Jeep Cherokee that other garages and the dealerships wouldn't touch. My Cherokee is in great shape, despite its age, but developed an issue with its fuse box. That part was discontinued 7 years ago. Other garages and two dealerships would just say "we can't get the part" and stop. No suggestions. The implication being throw your car out, it's outdated. (Yes, pick-a-part places had already been tried.) Charlie said he and his guys fix such issues often and to bring the car in. He basically fixed the part rather than replacing it. I know that's not text-book, but there is no text-book solution here. Very happy my Cherokee is in perfect working order again. Highly recommend for electrical. read more

I took my car to three different auto shops and they all diagnosed me with having different issues. That is three different diagnostic tests at $80+ each and my car was still not any closer to be fixed. Upon arriving at Advanced Auto, I was greeted by a father and son who were very nice and up front about how they could help. They told me that it wasn't any of the solutions the previous mechanics mentioned, it was electrical. My car was fixed in 24 hours and the total bill was much cheaper than I imagined. Advanced Auto was friendly, efficient, trusting and most importantly, EFFECTIVE! Thank you! read more

OMG Charlie, how I adore you and your shop. I brought my 2011 Honda Accord here on the recommendation of another local mechanic and I was in great hands. Charlie serviced my car for far less than the dealership wanted, and also replaced the window stripping. Service was punctual, friendly, and Charlie went above and beyond in his attempt to teach me things about my car. It was mostly Greek to me, but man did he make a valiant effort. Charlie & crew - thank you, deeply, for the excellent care. read more

Charlie and his crew were so quick and efficient. My car barely made it to the shop and he had it diagnosed and driving away fixed in 24 hours. And for not tons of money. Will go back again for sure! read more

Charlie and shop are all good people. They take care of you auto needs in a timely fashion. They're a true honest shop. There's a reason why he has repeated customers, read more

The most honest mechanic in the Bay Area. He takes the time to explain the problems and the fix. Charlie gets it done right.

Charlie is great! We go here for any emergency needs and routine maintenance for our cars. He's reliable and a nice guy!

There's usually only two reasons I drive to the bay: food and Giants games. Welp, Advanced Auto Care is now my third. My 2012 Prius was experiencing some "clicking" noises from the front passenger wheel. Forum members advised immediate CV joint replacement before some serious injury could occur. After being burned from local shops one too many times, several friends recommended this Concord shop. Sophia and Charlie were able to help me upon arrival. They took the car for a test drive and a few minutes later they told me my car was fixed. It ends up my Prius only had a few screws loose (like the owner apparently) on the control arm. They could've easily charged me an arm and a leg but instead they ended up saving me hundreds of dollars thanks to their honesty! Well worth the hour and a half trek to Concord. Cheers to one of the last honest auto repair shops! read more

Charlie is the best! My family has gone to him for our car repairs for years now. He charges reasonable prices and is always reliable. I also enjoy the intimacy and care he can give to each customer, unlike bigger repair places. read more

I called Charlie off of the Yelp reviews, and I will tell you I was not disappointed. Having an A/C issue on an older truck, other auto shops I called wanted to either do an A/C recharge without testing, or charge to diagnose. Charlie said to come in and test with no charge, and then was able to repair with the A/C with a recharge 30% cheaper than anyone else. I will be using him in the future. read more

What a find! Same day service on my older model Camry hybrid. In and out quickly with friendly, professional service. Great mom and pop place, will never go anywhere else. AND I double dog dare anyone to find more reasonable prices!! read more

What a life saver. Charlie came to the rescue. I was test driving a used car for my new teenage driver from an owner from Craigslist. My first time of ever going outside of a dealer and outside my area. I needed a pre-inspection done that day at a specific time. I called several auto services that morning and Charlie was the only one that called me back and told me "no problem" just bring in your car and we will tell you what we recommend. They did a full 14 point test and full review of the car and provided me a written report. I am very grateful for such service and more importantly a final professional trusted assessment to aid my decision. We purchased the car. I wish there were more "Charlie's" in the world. read more

I have had Charlie work on my Mercedes for years. He does all the maintenance and has also done some repairs for me. He is honest and very talented when it comes to figuring out something that is an unusual repair. He has saved me so much money through out the years. He is the most honest mechanic I have ever met. I recommend him so highly to all my frinds. Sally Richards Lafayette read more

"Hard to start" is not easy to diagnose. Charlie honestly told me that there are few possible reasons. I don't remember any youtuber mentioned those issues:-). He called me later and said the crank shaft sensor is very weak. He replaced it with very reasonable price. Now I feel my old Ford Explorer much younger. Thank you Charlie and your crew! read more

TLTR; they replaced my transmission, my car has been running smoothly since then. I have an old car and last year it totally died. The problem was the transmission. Well F#$k!!! This is an extremely frustrating situation. Well Charlie and his daughter were very understanding and patient regarding the situation. When I decided to go ahead and have the transmission replaced they found me a great replacement part and fixed it for me. My car was run smoothly since then, no problem. Again, I highly recommend Advanced Auto Services. read more

After moving here in Sept. 2011, I looked around the Monument/Detroit area at different auto shops. I found Charlie and Advanced Auto Services when I went to a neighboring auto shop around 9 A.M. to find they were still closed and nobody was there. Charlie was actually reluctant to help me at first because I said I had gone to the other place, but I assured him that I wasn't married to the other place. His prices were much cheaper and he educated me on the difference between his shop and the other and why his was cheaper. It was because he's got the special tools that some of those other little shops don't have. For example, he can machine the rotors, whereas the other place would have to completely replace them because they don't have the equipment to machine them. Anyway, I've been going to Charlie ever since. Charlie always gives you the truth, no matter if it's which day of the week is best to stop by or about car problems. He always gives you all of the options, from the cheaper after-market stuff made in China to the more expensive dealer parts, and lets you make the decision about what to put in your car. Sometimes his daughter, Sophia, helps out with the place, making appointments, check-in, answering phones, etc. Both Charlie and Sophia are very nice and knowledgeable. They will explain everything to you. I'm very happy with my mechanic. Can you say the same thing about yours? read more

Dealing with auto repair was never an easy thing for me to do. Too many people complained about how bad experience they had when they had to go thru with auto repairs. However, you can rest your doubt dealing with Advanced Auto Service, i.e. you can drop your car for all fluids level checked or tire pressure checked or just to get an estimate of a complicated car repair. The owner will stand behind their workmanship with excellent warranty since I had my car for services in 2006. read more

This guy is the best when it comes to cars. He's honest, reasonable and very professional. The only downfall of having a legitimate technician, is that they are always busy. read more

Charlie, Thank you for the honest, professional service you provided me recently!! My Air Conditioning was nor working correctly in my Suburban. I, being a mechanic thought I could save money by using the AC recharge Freon cans that sell at the auto parts store. I had already spent a good $50 using those cans, only to find out I overcharged the system, I then had to bleed out most of the Freon and ended up with bleeding too much. The AC was worse than when I started messing with it myself. After reading reviews for several auto service shops near me, I was impressed with the reviews left bu others on Advanced Auto Services, specifically people who used Charlie's name in the review. I called the shop and asked to speak to Charlie; Charlie was so professional explaining listening to my problem with my ac and he then explained the possibilities for what could be wrong and gave me an estimate of the cost to fix it depending on what he believed could be wrong with the truck. I took the Suburban to his shop just before closing time and left it overnight. Charlie called me the next morning around 10 AM with an explanation of what was wrong and an exact cost to fix the problem. I gave the Okay to fix it and I was picking up my truck after work the same afternoon. Just in time for a family outing the next day. Thank you so much Charlie! read more

I have been picking up my neighbor at this place when she takes her car in for service and thought I'd give Charlie and his crew an opportunity to service my car. They did an oil change, front brakes, air filter and a belt replacement for my car. I couldn't be more happy with the work on the car and the customer service. No question this is a 5 Star establishment. I wish I had come here earlier rather than dealing with the frustrations and high cost of auto service at the dealership. read more

By far the best shop I've been to. 10/10 in both the service and on the staff. I honestly never imagined I would be able to ever trust a shop... Especially knowing how money hungry they all are. I've been to too many and have been disappointed at every one of them. Some fix the problems that you specifically asked them to fix, and some totally misunderstand (or act like they didn't understand) and fix the complete opposite of what the problem is or what they THINK it is so you would come back for what should have been done in the first place. I hate shops to be honest. But this one, is by far the most honest shop I've ever been into. If you're there for something and don't clearly understand what's Bering done to your car, they'll break It down for you so you would know for sure you're getting what your money is worth. The level of hospitality they have towards their customers is unexplainable. They'll fix every problem your car has that YOU tell them to unlike other shops that will fix one problem, then try to fix more problems without your consent then let you know once your credit card is out. They use genuine parts and not some cheap parts some shops get for cost them charge you 3 folds. I can go on about how great this shop is but I can only say so much. You just have to experience it yourself so for your next oil change or service, hell, even if you need a small screw checked out, head straight here. You wouldn't need to stress over what shop to go to every service ever again. read more

on july 13 2017, i brought in my 1989 chevy camaro to the shop listed. i advised and warned charlie in person to be careful with opening the doors of the car TOO MUCH, because the vehicle had vertical doors. i have had a few experiences with charlie but never like this one. he was to diagnose voltage problem with engine. july 21 2017, after not hearing from from charlie in about a week, i called and spoke to him. he states that he is still working on vehicle. at this point, he had not mentioned any infractions that the car had. aug 3rd 2017, after weeks of not hearing from charlie, i stopped by the shop noticed a huge gap and damage between the front driver side fender and driver door. as it would seem that who ever was working on the vehicle had damaged the fender by extending the door against it. i immediately went back to the office and spoke to charlie, as he explained that he was not done with vehicle yet, i cit him off, and asked him what happened to my door and fender. he immediately gave a "huh" and turned red. he walked over to the car and immediately said that the damage was already there without even knowing where the damage actually was. i asked him again if he would repair the damage, and he stated that the damage was already there and that NOW THE DOOR would not close properly.. so i asked for the 3rd time, if he would repair the damage, and he immediately said no. as i was looking at the damages, one of his mechanics walked over and pulled him aside and pointed at the car.. at this point, i knew they were not going to fess up on the damaged they have done. i will be reaching out to the BBB bureau as well.. i want to mentioned that, at this time, i dont know what charlie will be charging me for the engine work, but i am mostly concerned about the shop repairing the damaged they would not take ownership on.. further more, as of today, the vehicle is still in their possession and i dont know if they will do anything to it to jeopardize the condition of it more than it already was due to their spite. i am prepared to show before and after pictures of the damages since charlie is stating that the damages were already there. read more