I had an issue with my f150 while traveling. John and Charles in service took care of it in a way that I can only describe as magical. the customer service and mechanical work were both above and beyond and worthy of praise. read more

Joe and the servicing department has taken care of me for years. Super friendly, knowledgeable, and extremely responsive communication. Joe always spent extra time working with my warranty details to make sure I got the maximum coverage and no corners were cut so I always walked away with my truck in perfect condition at no extra cost. Highly recommend this dealership for your next Ford purchase and or servicing. read more

Walnut Creek Ford - My 2023 Ford Roush F150 - Auto Repair Near Me - Walnut Creek, California

I want to give a special shoutout to Ron from the service department! I had an unexpected issue back in Januarary with my with my bronco and after few days ford was able to figure out the issue. That said, while my car was in the shop, Ron went above and beyond in ensuring I was updated daily, sending questions from the team and status updates to ensure we got this resolved asap! (via text / call) WC Ford is hands down the best Ford I've been to In the bay and their employees have stellar customer service! Don't forget, Ron = Above and beyond!! read more

I had such a refreshing experience working with Mark at Walnut Creek Ford! After a really frustrating visit to Fremont Ford (name-dropping to warn others), I was honestly dreading the process of going to another dealership - but Mark completely turned things around. From the start, he was patient, professional, and genuinely helpful. He never once pressured me, encouraged me to ask as many questions as I needed, and made sure I felt comfortable and confident at every step of the leasing process. Leasing my new Bronco ended up being smooth and stress-free thanks to him, which is not something I expected going in! If you're looking for someone who actually listens and treats you with respect, Mark is your guy. Highly recommend working with him! (Arman the sales manager was also so easy to work with! A kick-*ss team who understands the value of great customer service!) read more

Steven just sold us our newest vehicle this past weekend. We'd been looking for this specific explorer for a while and one happened to pop up, my husband reached out after hours for an inquiry and by the next morning we got a call from Steven and were down at the lot. From test drive to keys in hand he was great! Answered every question thoroughly and anything he didn't know off hand he was able to find out quickly. The buying process is tedious and long but he made sure to check in frequently during the waiting time and kept us updated. Would absolutely reach out to him in the future. read more

I have had a Ford Mustang MACH-E for over (3) years. My car has been taken care of by Walnut Creek Ford the entire time yet I have another Ford dealership much closer to my house. The reason for my unusual behavior is that the service and the people at Walnut Creek Ford are the best. From my service advisor Will or the two guys Rich & Don who give me a ride to and from the service center, all the employees at Walnut Creek Ford treat each of their customers with kindness and respect. Give them a try I think you will be satisfied. Thanks Walnut Creek Ford read more

Walnut Creek Ford - Auto Repair Near Me - Walnut Creek, California

I just did my 30k using the mobile service I just wanted to thank Lupe and Fransisco on their professionalism and service. They are top tier service. Thank you Walnut Creek Ford for making it easy read more

I recently worked with Tim Lautze, Ron Manning, and Felipe on major repair work for my 2012 Ford F‑150 Ecoboost, and the experience was exceptional. I've never received such outstanding customer service at a repair facility. All three took the time to meet with us (more than once) and create a plan that truly fit our situation. Having Felipe, the technician, involved in the conversation and able to share his insight made a huge difference. The team there is so knowledgeable! I am pretty sure they cleaned the truck too when we picked it up! It was pristine. Communication throughout the process was excellent, and the professionalism they demonstrated was impressive. I will always return to Walnut Creek Ford because of Tim, Ron, and Felipe. Their service went far beyond my expectations. Customer for life! read more

Laurel was kind, gracious, helpful and patient. Her customer service skills are fantastic!!!

Joey did a good job. Everyone was pleasant. Tim from the Parts/Service was great too when I called back later for some parts.

Our contact has been Jessie and also Enrique - both are super professional who will get you as close to the ideal deal as possible. Test driving was straightforward. Dealership itself is welcoming , busy yet calm. read more

So I hate to break it to you all, but we recently bought the coolest car/truck that has or probably ever will grace the grounds of the earth, let alone the Walnut Creek Ford. A 2018 Ford Shelby Raptor Baja F150. So you're all out of luck, you will not find it again (there were only 500 total of them made). But our experience purchasing the truck of our dreams couldn't have been better. We first started working with Enrique from the beginning and he was very cordial, professional, polite, and let me say, not pushy at all!! If you are like us, we don't want to be bullied, pushed around or pressured going into a car dealership. We truly want to ask questions, look around, and be treated with respect and professionalism. This is what we got every time with Enrique. We went back and forth, texting with Enrique, discussing different price points and negotiations. When we had questions that he didn't know how to answer, he would discuss it with the manager, Cary, who we ended up working with quite a bit as well. Let me say, Cary is wonderful! You know working with him that he is always being honest and giving you the absolute best deal possible. He even said, that giving us the deal he was giving, the dealership was not making much money from it at all, and he showed us how much they were making, and it really was only like a little over $1k. Cary was again, always patient and sat down with us and our 100 questions. We never felt like they were getting sick of our indecisiveness or uncertainty. We ended up asking for a few things to be fixed on the truck and they were happy to accommodate. We are so happy with our truck, we get compliments about it basically everywhere we go, and it is such a great vehicle. Seeing as how we have a Mach E as our other car, I guess we're Ford people now! And we will be coming back here whenever we need to. We have also had great experiences with the service department of Ford. Ron is the guy who is always assigned our service, I'm not sure if we are just lucky or if that is because he will always get us from now on. But it is so helpful and down to earth. He always making sure we get a rental because with my husband's occupation, we cannot go any days without a car. The woman who helped us in the service department, I think she was a manager or supervisor, and unfortunately I am not sure of her name, but I think it was Rachel! She was so over the top helpful when the service department dinged our car during maintenance. She made sure we were taken care of. It is because of all this superb customer service that we will be coming back time and time again! read more

Walnut Creek Ford - 2018 Ford F150 Shelby Baja Raptor, one of a kind!! - Auto Repair Near Me - Walnut Creek, California

Janicee G., Mike S. And Sharham T. are amazing! I purchased a Ranger tonight and I was in and out in a timely fashion! Very nice and professional! Highly recommend! Thanks, Ellen read more

Great service! 5 stars+! The 2001 F-150 battery died in the morning. I called WC Ford for the earliest appointment and they got us in two hours later that same day! Maxine is our service advisor. Outstanding service by everyone involved! Ron T read more

Very good service. Didn't make it a hassle to just take the car in and fix the problem, and I haven't had a perfect experience with every dealer. It seems like Walnut Creek is a step ahead, and the mechanic seemed very knowledgaeble too. read more

Will Fowler is an outstanding service advisor because he is extremely knowledgeable, courteous and trustworthy. Because of the consistent excellent service I receive form Will I refer all of my friends and family to Walnut Creek Ford for service. Thank you for your hospitality while I waited for my truck. The gourmet coffee machine, complimentary water and Wifi was nice while i worked in your comfortable and clean guest waiting room. read more

There probably aren't too many dealerships in the country with a positive overall yelp rating. Walnut Creek Ford absolutely delivered on the expectation that lays out. I'm thankful for Omar and the entire team that worked with me on the purchase of my new Ford Lightning today. There was no deception whatsoever, everything was incredibly straightforward and it was a pleasure to do business with them. I will likely come here for maintenance throughout the life of my new truck, even if it is a bit out of the way. read more

Walnut Creek Ford - F150 Lightning Lariat - Auto Repair Near Me - Walnut Creek, California

Update, I received multiple phone calls from the Service Manager about my experience and they were apologetic and made things more than right after my experience. It's too bad it had to happen in the first place, hopefully something good came out of this. read more

I have been coming to Walnut Creek Ford for the past six years or so and I've been nothing but satisfied with everything they have to offer. From Joe in the service department to Mike and Carey and the sales department, you can't go wrong. They are not your typical dealership where they want waste your time and play games. Even the finance department is pain-free, Garrett is a no pressure finance guy and won't make you feel obligated to get something you're not comfortable buying. Do not hesitate to come here for all of your Ford needs. Thank you guys! read more

Walnut Creek Ford - Custom ordered transit with all of the bells and whistles. - Auto Repair Near Me - Walnut Creek, California

So grateful to have found this dealership- specifically Pat Cahill (sales) and Janicee George (finance). I avoided car shopping for years because I found the whole process so stressful and intimidating. But I needed a new truck and saw that this dealership was listed on a Ford Maverick forum as a place that won't rip you off. I was connected to Pat in sales and he helped me pre-order my Maverick via phone and text. He was awesome and kept me updated as I waited for it to be built and delivered. When it arrived, he patiently showed me all of the truck's features, took me on a test drive, helped me set up Apple Car Play, etc. He was so kind and PATIENT. Nothing like other salespeople that have rushed me through the process, talked down to me because I'm a woman, etc. When it was time to do the finance paperwork, I met with Janicee. I was so surprised and happy to have a woman walk me through the financing!! She had to do the usual sales pitches of course, that's part of her job, but she didn't pressure me to sign up for things I didn't want and didn't make me feel bad for not choosing certain options. She answered all of my questions (I had a lot) and she was just so calm, patient, and great to work with. Overall, it was a surprisingly positive shopping experience and I need Pat and Janicee to never retire so I can get all of my future trucks through them, LOL. Definitely ask for them if you're shopping for a new vehicle. read more

Walnut Creek Ford - 2025 Maverick - Auto Repair Near Me - Walnut Creek, California

Walnut Creek Ford service center is top-notch. Excellent customer service and genuinely honest people. Will was my service advisor and he was outstanding--professional, clear, and easy to work with. Honestly, everyone here is kind, welcoming, and helpful. By far the best customer service experience I've ever had at a service center. read more

Absolutely the only ford dealer I will do business with! Outstanding courtesy and knowledge. Believe it or not I drive from Reno to Walnut Creek for service. They are the only one I trust. And it's not just the customer facing staff that's great, the technicians are the same. Specially, Maria and Ernie recently went above and beyond! I know, you think I'm nuts for driving 230 miles each way while passing multiple dealerships. Zach Molina and Joe Sarullo are the best. They must love their job. Obviously this dealership has great leadership that knows how to hire and retain great people. read more

Had an excellent experience with the service team at Walnut Creek Ford. I really appreciate Tallion, my Service Advisor, who went above and beyond. There was an issue with my service contract not being properly entered into Ford's system by the dealership where I originally purchased the truck (a different dealership). I had already contacted this other dealership multiple times trying to fix it myself, and it was turning into a fruitless back-and-forth. Tallion took ownership, contacted the other dealership directly, and got everything resolved so my VIN was correctly added. It wasn't even his responsibility, but he handled it without hesitation. That level of initiative and customer care really stands out. Thanks to Tallion and the Walnut Creek Ford service team for making the process smooth and stress-free. I truly appreciate the extra effort. read more

A big shout out to Zach my service advisor and the technicians at Walnut Creek Ford! My F350 had an electrical short and a couple other problems. They fixed everything in a short amount of time and the communication was excellent! Thanks Zach and team! Great job!! read more

Joe Sarullo at Walnut Creek Ford consistently exceeds previous Ford service experiences. He is an amazing communicator with impeccable follow up. Joe greets you with a smile and ensures that every visit is efficient and timely. Vehicle service is never fun but Joe is changing the experience! Thanks Joe! read more

With the help of the parts department on the phone, we identified a small plastic part I need for my Ford interior. They called a couple days later to let me know the part was in. Then I forgot about it for a couple weeks. I called to see if the part was still there. The manager had to look for it but found it and called me back that they had the part. read more

Excellent service experience with Andrew, my service advisor, at Walnut Creek Ford. Zero pressure for additional work, he simply advised me what was due and what suggestions were. The repair was done promptly and for a reasonable price. Thanks WC Ford for a great experience. read more

I had Walnut Creek Ford's service department provide Valet service (picked up and dropped off) my 2023 Ford Maverick. Tested for a coolant leak and found none. No charge. Great guys and happy I'm working with them! read more

If you are in need of service for your Ford, look no further. Every time I've taken my F350 contractor's truck to Walnut Creek Ford they have nailed it completely! Their technicians are the best in the industry and the service provided is so refreshingly professional! A great thanks to all that work and own Walnut Creek Ford! In particular, I'd like to thank Zach my service manager. I don't write a lot of reviews. Due to the world class service spearheaded by Zach, I was compelled to write this review. Thank You WALNUT CREEK FORD!!! read more

Great service experience thanks to Laurel! This Ford Service dept & strives to be the best! Well done!

It's crazy to write a second review for a dealership. It's even crazier when I didn't buy a second car from them (yet). We recently traded-in our Mach E and leased a non-Ford because of some incredible incentives that brand had. However, we were trying to figure out if we could easily sell our Ford to the other dealer. Walnut Creek Ford not only gave us precise, clear info on my question - they helped us figure out if the other dealer's offer was strong by giving me a benchmark from their used car inventory. Again, I wasn't even selling the car back to them - they simply wanted to make sure I had good intel. I don't know how they're training everyone at Walnut Creek Ford but this should be the national standard for dealerships. I'll be looking to get into another Ford for my next car. read more

Walnut Creek ford service department is very good. I get my routine maintenance all done at this location. 10/10 would recommend

This review is long over due, but well deserved. I didn't think it was possible for a Ford franchise to sport a Yelp rating equal to or greater than 4 stars. It's like encountering a cat with 5 legs.....freakishly rare. But after driving for over an hour and meeting folks like Patrick Cahill (sales) and Tim Lautze (Svc. Mgr.), Walnut Creek Ford's 4 star rating began to make sense. There's absolutely no pressure to buy. Sales staff are happy to let customers roam the inventory and answer questions should you have any....and the test drive route was the absolute longest that I've ever experienced. By the end, it left little doubt as to whether or not the vehicle exhibited acceptable ride and handling qualities. Should there be any defects in the vehicle at the point of purchase, Walnut Creek Ford will get it repaired, replaced or repainted (they work with a small body shop that is awesome at color matching) no questions asked. And if necessary, they'll even schedule a service loaner for you. This may be the only Ford dealership in NorCal that seems to genuinely care about customer satisfaction. So much so that I'll be making the hour+ drive for scheduled service. read more

Walnut Creek Ford - Drove for over an hour to purchase my Ranger specifically from Walnut Creek Ford. It was worth the effort! - Auto Repair Near Me - Walnut Creek, California

I'm having a great experience with RON MANNING, He's always incredibly helpful, keeps me updated with pictures, follows up consistently, and genuinely goes the extra mile. He's just a great guy and has made taking care of my car a breeze. Highly recommend him read more

Will Fowzer from Ford Walnut Creek Went Above and Beyond! I can't say enough great things about Will after meeting him yesterday! He went way above and beyond to help me take the top off my brand-new Bronco. Not only did he show up ready to help, but he also took the time to bring the right tools, and even bought some to make the process easier. On top of that, he didn't hesitate to help carry everything -- It's rare to find someone so genuinely helpful and selfless. I'm beyond grateful for his time, effort, and happy-to positive attitude. Thank you, Will! - happy customer :) read more

Joe Sarullo is hands down the best service advisor I've worked with. Excellent communication, expert knowledge, and above-and-beyond customer service. Walnut Creek Ford is lucky to have him! From start to finish, he provided constant communication, kept me informed every step of the way, and delivered above-and-beyond customer service. His knowledge and professionalism are outstanding, and he's also a fantastic communicator who makes the process smooth and stress-free. The service team under him reflects the same high standards. read more

It's a pleasure to write my very first YELP review. My experience with Steven Ylangan, Internet Manager at Ford Walnut Creek and the entire team was incredible! I'm an eighty-year-old woman whose automobile unexpectedly died. So I began my plunge into the used car pool of confusion, conflict & chaos. Somehow, a message from Steven broke through the fog, stating that he had "just the car" I was seeking. I asked if I could take it to my trusted mechanic in Oakland. He not only agreed, he arranged to meet me there. Indeed that beautiful, slightly used Ford Escape passed the inspection with superior colors! As a retired teacher, my funds are certainly quite limited. I was amazed at how sensitive Steven was to my circumstances. With an okay from Cary Watson, General Sales Manager, (a.k.a. The Wizard) Steven made me an offer that I couldn't refuse! I'd gladly give them a Ten-Star Review if it were possible. I absolutely love my new car, the purchase price and personal service I was provided. If you're ever in need of a great used automobile, at an awesome price...not to mention the reassuring feeling of available service, Ford Walnut Creek is where you'll want to head. I can assure you, you'll be thrilled! read more

Walnut Creek Ford - Auto Repair Near Me - Walnut Creek, California

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I rarely write reviews for anything, but the service center at Walnut Creek Ford deserves some praise. My experience was nothing short of outstanding. Tallion was extremely friendly and very straightforward about what I could expect from my service. I got my car back promptly (and beautifully cleaned -- inside and out) and the final cost was even a bit lower than he initially estimated. Experiences like these keep me coming back to Walnut Creek Ford for all my service needs. Thanks again! read more

If I could give 10 stars WC Ford deserves the best review! They went above & beyond for superior customer service. We purchased a new vehicle and every department from sales, finance and service were very professional, knowledgeable & dedicated. This was the BEST experience I ever had with a dealership when purchasing a vehicle. I also noticed in each department how happy all the employees are. 5 Stars to John- Sales, Janicee- Finance & Joe - Service , what a great team! Look no further when purchasing and servicing a vehicle. Customer service is A++++. read more

This is a long overdue review, and for that, I apologize! I want to start this by giving a HUGE shout-out to Will in the service department at Walnut Creek Ford. I have been taking my cars to car dealerships / mechanics / lube shops for almost 30 years and in all that time, I have only met a couple of people like Will. He is truly a special person who makes you feel like family every time he sees you. It's hard to narrow down a time that Will has been really great because "Exceptional" is sort of his default setting but let me tell you all about the most recent thing that happened. So of course, we are early adopters for the Mach-E and with that, of course, is the realization that every new technology will have its ups and downs, and we've had our fair share of weird gremlins. Even with all those faults we still love our Mach-E and fight over who gets to drive it every day. It's a really fun, powerful car to drive, even without the V8. :) A couple weeks ago, our Mach-E's "1 Pedal Drive" stopped working. An error code blinked on the IPS, and suddenly, the car wouldn't brake itself anymore. Thankfully, I was able to take over manual control of the brakes and stop our car, but that was quite a shock. My first call was to Will, wondering if this is a known issue. He said to bring in the car right away, I was down with driving for the day, and so the next morning, I did just that, without 1PD on. Very expeditiously, upon arrival at WCF Service, Will got the Mach-E checked in and got me a ride back home. The goal was to determine if this issue makes the car a death trap or can it be worked around, and if so, figure out next steps. Lo and behold, later that day, the word came down... Indeed, the car needs a secondary diagnostic onboard module (mouthful!). Well I needed a car... Now, renting a car outside of an insurance claim is always a gamble, but Will did his best, going VERY far out of his way, on MORE than one occasion, to make the process of me renting a car and then getting it reimbursed as smooth as possible. Always remembering that dealerships are sort of disconnected from "Big Ford" - they're like franchises, with the name on the wall but not much more consolation from "Big Ford" - they have to take a lot of reimbursements / assistance on the chin at the bottom line. Will got me approved for a rental period while the car was down at their shop among other things while being personally communicative with me. It is so frustrating to have a relatively new car, still under warranty, still with a fairly expensive "ask" every month like the YIKES! registration and insurance, and not be able to drive the car. A couple days in, Will called to say that Ford is aware of this 1PD issue now, and that the cars are safe enough to drive, as long as you keep 1PD off is probably the best bet. I have been a bit of a thorn in his side for this journey, and I really wanted to take this time out, and say to the world and hopefully his supervisors, how much I truly appreciate his constant can-do attitude. I don't think "no" is in his vocabulary, he always tries to make things work. It's hard to pin down just one or two things that make a person's customer service truly special. But I've got one for you all. Here's one final, shining superlative example, of Will's commitment to always finding a win-win. It was about 11:15 AM on the morning that we were going to pick up the Mach-E. My wife had an appointment at 12:30 PM, so a shuttle, which was going to take 1.5-2 hours, was just not going to cut it. Will told us not to worry. I wondered if he was going to summon a mythical flying carpet to fly her to the dealership. Will called back and said that he got a Lyft authorized to pick up my wife and bring her to the dealership with zero expense to us. Wow, I've never heard of such a thing, to me that really was amazing. The story ended quite happily, my wife got the car back and made it to her appointment that took months to schedule, and while we are still waiting for the SOBDMC(I think thats what the acronym is) to arrive, our Mango is back to us, and driving just fine with 1PD disabled. We get out entire family of vehicles serviced at WCF, and when it comes time to upgrade our Flex to the next SUV for our family, it will be from WCF. I hope Will can be recognized for his attention to detail, his willingness to ALWAYS find a way to get a win-win, and for being an absolutely outstanding brand ambassador. Thank you for everything, Will, and all those unsung heroes behind the front of the house that keep our cars running smooothly. read more

Walnut Creek Ford - Our wonderful electric mango :D - Auto Repair Near Me - Walnut Creek, California