I had my car towed on a Wednesday late afternoon, no appointment, my shifter stopped working in my 2008 BMW 328i sport coupe. Brandon was great! He was calm, very helpful and nice. I was panicked. Got my car back on Monday. M Service is honest and they do excellent work. I left the shop with both my arm and my leg. I am definitely going back. read more

M Service is great -- they do what needs to be done with an honest assessment and no pressure to do any unnecessary work -- very competent and a pleasure to interact with. We appreciate the ability to drop off early and pick up at the end of the day -- they make the whole process very convenient. Thanks guys! read more

Thorough and honest service. Highest quality. Was recommended MService by a trusted friend and am very greatful

The customer service is excellent. They are trustworthy and extremely helpful. I would highly recommend going to M Service vs Benz and BMW.

I sought to replace both the eight ignition coils and spark plugs for my 2016 Audi 2016 S7. The work was done in the time I was quoted at a reasonable price. M Services only uses Audi original parts and materials and not OEM. And yes, there is a local Audi dealership, but I prefer the personalized experience and workmanship I obtain from M Service. Your experience will begin the minute you enter the customer service desk and end when you return to pick up your car that was serviced by their superior technicians who work in their service bays. read more

They are extremely helpful and go above and beyond every time. I never feel like I'm being taken advantage of and will never take our Mini anywhere else, especially to a dealership. read more

I've taken my 2018 540i to M Service in Walnut Creek for the last few maintenance visits, and they've been solid every time. Brandon is awesome--super responsive, keeps me in the loop, and makes the whole process easy. Great to have a local shop I can trust with my BMW. Highly recommend. read more

I totally trust the group at M Service to take care of my 2004 BMW 330ci & Audi Q5. Brandon, Dominic & team consistently go above and beyond . They are knowledgeable, professional, thorough & honest. Over the years they not only take care of the regular service needs but also many unexpected repairs , even going to the extent of doing extensive research to find an alternative out of state shop to repair an older existing part for my BMW when they could have recommended replacing at considerable higher expense . Who does that ? M Service does ! I will absolutely continue to rely on the team at M Service to take care of all my automotive needs. Highly recommend ! read more

What a swell shop! Recommended by my father-in-law, who has had them work on his German cars. Had my wife's Mini towed there when it died, and they were quick, thorough and fair. Way better service than the dealer---never going back there now that we have found M. Also did a quick scan of a check engine light that came on in a Land Rover we were trying to sell, let us know it was a minor gas cap event, and then clearerd it for now charge when we went to pick up the Mini. Righteous! read more

Great group. Passing through visiting family for the holidays and engine light comes on my 2017 X5d. Great... happen to pass by M Service - what are the odds?? Quick pull in and ask if they could read my key and tell me what's going on and to my very pleasant surprise they had a tech look at it right away! Just a sensor error and they sent me in my way safe to drive to LA. Amazing A+, 5 star service. Highly recommend and if I was local, these guys would be my shop! read more

I needed my BMW's battery replaced and decided to come here instead of the dealership. They were very responsive, gave great service and quick to get the job done. They also cleaned out all the leaves that fell inside my engine since I park under a tree that hangs over my driveway. The BMW dealership doesn't even do that! Brandon and the team were great and I will definitely be coming back for my next service! read more

Love this place! We brought our 24-year-old classic car in for a diagnostic service plus other problems that were evident. They did an excellent job on diagnosing what we needed and what we didn't need and made the essential repairs with skilled precision. We were very impressed with how the car ran afterwards. Hubby is a car freak, so he knows good mechanics when he sees it. These guys are reliable and trustworthy. They take care of you like family! I highly recommend this place! read more

GREAT service!!!!! What a treat, customer service is the BEST!!! They give me piece of mind I live in Brentwood but worth the drive, Wouldn't go anywhere else. Thank you M Service!!!!!!! read more

I recently took my car to M Service for the first time at the recommendation of Mike at Riteway Wheel who I respect. From the initial call to when I picked up my car following the service performed, I was an impressive by the quality or work and level of professionalism. Both Dominic and Brandon in the office do an outstanding job of customer service. The technicians had my car in and out in the timeline as promised and Nan even took care of a small follow up maintenance item at no charge. I highly recommend M Service and will definitely use them for all of my car maintenance needs going forward. read more

Professional, transparent with the work and cost, and always pleasant. They do great work at a very reasonable price. So much better than the MB dealership. read more

I've been coming to M-Service with all my BWM's since the 80's. I completely trust them to take car of my cars. They do a thorough inspection and let me know if there is anything starting to fail before it fails. E.g., seals, hoses, etc. The staff is amazing and they take time to explain in detail what they have done and what I will need done in the future. I would never consider taking my cars anywhere else. read more

Phenomenal experience with M Service! We moved to the area just over a year ago from the City and have always noticed the shop in passing. Due for a maintenance service after some roadside assistance, the handoff to their team was smooth and clear - they didn't leave me guessing. Dante, the owner, has designed a wonderful customer experience both in-house while you're being concisely (yet thoroughly) communicated to by Brandon, and in-transit with David in their shuttle service. ...Uber, who? Will be back to them soon for more milestone work. A business owner myself, I would highly recommend this business. read more

Nice people, good follow through with problems. They tell you what your car needs now and what can wait awhile.

I brought my Mercedes GLA 250 here for its first service after being referred by my Uncle. I was able to request an appointment online, Brandon returned my call to schedule my appointment. When I went in to drop the car off, Brandon was super friendly, explained the services and sent me on my way. When the car was finished and I picked it up, he thoroughly went through all of the services, checks that were performed, and any thing that may need to keep an eye on for future services. They are very knowledgeable, super friendly and reasonable pricing. I plan on bringing my car back here every time and would highly recommend! Thank you M Service! read more

I always bring my car to M Service when it's in need of a tune up. Every guy behind the desk is super friendly and they don't treat me like a complete moron like the other car shops. They provide you with the complete diagnosis of your car and do a great job getting your car exactly what you need (and nothing more) at a reasonable rate. They also offer local pick up and drop off so you can save yourself some cash on that Uber to and from getting your car dropped off! If you're looking for an honest and reliable service auto center, look no further! read more

Dante, Brendan, Dominic and David are a great team. They've taken excellent care of my BMRs over the years and I wouldn't trust my car with anyone else. I highly recommend them. read more

I have been going to M-Service since 2012 and have mixed feelings about the place. I remember there were quick to diagnose faults and repair them effectively at reasonable time and price in comparison to BMW dealers around such as BMW Concord. But, things has changed and the current inflation period have turned them more greedy and less concern about their customers financial concerns...! While I do believe they perform good work and have a good attitude, when it comes to ask for the repair quote from them, they have the highest that I have received, even higher than BMW Concord which is known to have the highest labor rates in East Bay....! And this applies to both Parts and labor. Their markups for parts are 150% to more than 250%, even for genuine OEM parts authorized by BMW that you can find online at discounted price for a lot lot less...! Their labor cost are more than $200 per hour...! I won't go back there any longer since there are other quality BMW shops around that are more reasonable in both parts and labor costs. BTW- don't rely on the reviews on their website since they do not publish the one, two and three star reviews...! read more

Awesome guys, I've had seven BMWs in the last 10 years and I wouldn't take them anywhere else. Free courtesy shuttle home, they make recommendations on what should be done next, but never force you into what needs to be done "right now". Glad these guys have been around a while and they deserve all the the business coming their way in the New Year. read more

This shop knows it's business; and how to take care of customers. I recommend them over BMW for all your service needs. I even bought a car from them, and they have taken care of it, it's entire life so far. Give them a try for your maintenance needs. read more

Great repair and service! I brought my car in for emergency repairs because another local shop didn't do their job well. M Service took my car at a last minute notice, diagnosed the issue and repaired it. My car has been running like new and I'll go back for routine service in the future. read more

Love this shop, showed up 5min before closing on a Friday, low on oil with a warning oil light, and I was quite far from home. Dante was super kind and gave me the oil that I needed, so that I could restart driving my audi without any risk. I'm very grateful and I will definitely consider them for future business. Thank you again! read more

My 94 year old mom's Mercedes C300 needed some work done. I called and spoke with Brandon and over the phone he was able to help me understand what service her car needed. I brought her car in today and he was able to fix all the issues quickly and professionally. It is so refreshing to find honest and knowledgeable car repair service. M Service has earned a customer for life! Thank you so much! read more

I can trust Every single person working at M service with my BMW. The team is reliable, trustworthy, and experienced. They just fixed my car's shifting and burnt oil smell issues fast and the car is driving perfectly. Great team and great leadership. Keep it up! read more

There is no better independently owned auto repair shop in the Bay Area than M Service. Our family has been customers for over 20 years. Dante and Scott are two great people who go above and beyond. Would never take my vehicle anywhere else - matter of fact - I actually moved to Marin County and still continue to get my car serviced here! Thank you! read more

Wonderful service with continued reliability. Cannot say enough for the confidence felt with their service of my vehicles. Thank you, M Service. read more

I am so pleased about the service I received yesterday at M Services. I tool my new to me, (2014) Mercedes in for the warranty checkup. I had talked with trusted friends about where to take my car and M Services was the one recommended. Jim was great to discuss the details of my warranty. He educated me about how some of the systems of my car work and how to care for the car. Great advice. Good price for my service. Alot less than the dealer.Thanks Very convenient location and parking, clean; quick access to appointments, nice, honest. They are my shop now! read more

I have used M Service for over 20 years, for my BMWs, Audis, and Mercedes. Dante and his team provide first class service, do excellent quality work at reasonable prices, and never push services that aren't needed. read more

Service appt was easily available when I could not get an appt for a month at dealer. Did the job and got me back on the road quickly.

A spectacularly great experience for getting your BMW repaired. We have trusted MService for many years.

Excellent service. Very knowledgeable and communicate very well. We've been taking our vehicles to MService for 5 years and it's been great. Highly recommended. read more

I could not be more pleased with the care and quality of the service I receive on both of my Mercedes. I highly recommend M Service

Service. Often promised rarely delivered. Dante is efficient, knowledgeable and honest. As soon as your European car is out of warranty, I highly recommend you get it over to M Service for your maintenance and repair needs. 1st time there, stellar service. 5 Stars -- well deserved! read more

I've taken both my cars to M Service for many years. My Mercedes was just out of its major warrantee, but Dante always made sure to let me know if something should still be covered so I could take it to the dealer to be handled. My BMW is much older, and Dante and Scott have helped me keep it running like new and have also helped get it looking better as well. On my BMW I had five or six things that needed to be taken care of. They prioritized what needed to be done immediately, (safety concerns) and what I could get fixed over the next year or so, and my car is running better than ever. They have been honest and always told me exactly what was needed and why. All work has been done on time and as expected, along with a coupon for a free car wash! :) read more

5 stars, and I haven't even been here yet... let me explain why. I called to make an appt to bring my 2006 325i in that was leaking transmission fluid (only 45k miles on the car) but my warranty had expired 2 weeks prior, and the dealer in Pleasanton wouldn't budge on the $800 repair. I spoke with the owner of the shop, and he walked me though the process on how to get BMW to do the repair, at the same dealership that denied me originally! I followed his advice, and surely enough, BMW paid for the entire repair and a loner car. The owner of M Service didn't receive a dime from me! How is THAT for an honest mechanic?!?! Now that my car is out of warranty, and the 'Ultimate Service' is expired too, I won't be going anywhere else next time I need service... which is way too often on this little car! read more

Brought my 2017 Range Rover into Dante to get the brakes serviced. Not only did they complete the service hundreds of dollars below the quote I received from the dealer, but they also found that a I had a coolant leak in the back of the engine from a part that is notorious for leaking and eventually bursting. He suggested I get it repaired immediately by the dealer because it was covered under warranty. I was impressed that they caught this leak before it became a nightmare even though it wasn't even near the job they were performing. Can't imagine taking my Rover anywhere else for brakes and service in the future. Thank you Dante and the Mservice team!! read more