Just purchased a new Mazda CX-9 Signature at Concord Mazda. Marie, was our Product Specialist and from the moment we met her, she was like family to us. When we initially arrived, we requested to see every available exterior color in the Signature trim. We were driven to their inventory lot and I watched my Wife, review every Signature color available until She finally made her decision. Marie, developed instant rapport and got us through the administrative phase of the purchase fairly quickly. Both Marie and the General Sales Manager, Eric Dawkins shook our hands and congratulated us after our final decision was made. The final paperwork was completed by the Finance Manager, Omar Draz, in his office. Omar, professionally outlined the details of the contract in full disclosure and made sure that all our questions were answered succinctly. The "No Brainer" pricing as advertised online partially got us in the door and it gave us additional room to add some extended warranty coverage. Personally, we would tweak the extended warranty components to add more 'substantive value' in terms of what it actually covers on the vehicle. However, we both felt given the "No Brainer" pricing that we would derive sufficient benefit long-term from having it rather than not having it - though we would like it to be more robust in certain ways we think are important. At the end of the signing, the vehicle was presented to us for the first time. Marie, helped us connect our phones via Bluetooth and we promptly began our own vehicle inspection. Upon inspecting the vehicle, we noted a barely visible scratch on the right rear passenger door. We never purchased used vehicles in the past because we always want the experience of first time ownership which includes that "new car smell," optimal vehicle performance and the visual appeal of a clean driving platform. Needless to say, we were somewhat disappointed in the scratch. Immediately, Sales Manager, Umar Naeem and our Product Specialist Marie Ang, demonstrated concern that our thus far positive experience not be tarnished or made long-term. Umar, insisted that the problem would be rectified and they made arrangements for their Service Department to resolve the issue. We purchased the vehicle on a Saturday, but had to come back to take physical delivery that Sunday, because we forgot to bring our current insurance card with us, given that we were driving a rental vehicle on the day of our purchase. By Tuesday, we met with Customer Relations Manager, Brianna Walk. Brianna, basically picked-up the ball and never dropped it. She responded quickly, came out to visually inspect the vehicle and provided her experiential estimate of what Mazda of Concord would be able to do with the scratch. She provided the confidence that we needed to get over the psychological hump of taking delivery of a new vehicle with apparent, though very minor, damage. Literally, within minutes, Brianna, comes back to deliver our vehicle with zero visible scratches, whatsoever. It was my requirement that they not use a Rotary Tool in the application of any chemical to the clear coat. Brianna, assured me that the work was done quick and all by hand, which greatly relieved us. It was a very minor superficial scratch, but still a psychological hurdle when purchasing a brand new vehicle. We always purchase the manufacturer's flagship offering no matter what we buy. That's been a family tradition of ours for more than 27 years. The Mazda CX-9 Signature is that flagship vehicle. We were initially somewhat skeptical about the 4-banger turbo powered engine, but after driving it for three days, we are no longer skeptics on power! The Signature, does exactly what it is supposed to do when called upon with more than adequate throttle response, reliably consistent tip-in and turbo lag that's hardly noticeable with smooth almost 'linear-like' acceleration. Mazda, got the power to weight ratio spot on and did a brilliant job of placing the majority of torque on the low side of the RPM curve. The steering is precise and matched nicely with the vehicle's weight and balance while not being overly responsive, nor overly indulgent in its under-steer potential. We love the quietness and comfort of the ride and the fact that we can seat 5 of our family members comfortably (for a total of 7) - and did so immediately the same day we took delivery. Not all things in life can be perfect at all times. Though, we would like to offer a Fifth Star we feel that our Four Star rating here is a clear representation of the evident commitment to customer satisfaction that Mazda of Concord has demonstrated for us as first time CX-9 Signature owners. We'll be back in the market again in February, 2018, for a new Tundra 1794. But, who knows. If the fun continues in the new Mazda, we could very well be on our way to a second CX-9 Signature in a different color. Hint: Red! read more

If you're in the market for a car, stay away from Concord Mazda. Sales will lie about a car's history and dealer maintenance. Finance will strong-arm you into unfavorable terms. And service will happen to "accidentally" cancel your appointments. Come to check out a used Mazda at an already above-market sticker price. Carfax is spotty on maintenance history and salesman knows nothing extra. When checking out the car, note there are some items in borderline state - battery, belts, fluids, brakes. Never mind the peeling clear coat or rat poop in the engine bay. Salesman and manager show a $3k invoice as proof of what was done, "proactively". They noteably advertise passenger window glass and control arm replacement. In reality, neither is true despite them claiming so. Cracked window still being there is caught by me before purchase. Have to rely on a post-purchase inspection at an independent shop to confirm no control arm replacement as claimed. Pre-purchase, they refuse to move on price because of or fix real issues that are found. They also misrepresent what's done on the car. Post-purchase, they refuse to correct their misrepresentation when raised (control arms). Outside of the poor sales and management experience, finance and service deserve shoutouts. Finance will strong-arm you into a hard credit check with SSN, no matter if you're paying in cash. Get ready to take a hit to your credit. Meanwhile, you'll set a date with service to correct an issue (cracked glass), and you'll get a convenient email 1 day before the appointment that the said appointment has been cancelled. Upon calling, you will be told that "it just happens sometimes". Very unprofessional. To the customer: Hope to never deal with the people at Concord Mazda. If you do, always get an inspection and hope you luck out on avoiding major issues. To the dealer: Do better on all fronts. This behavior is exactly why people don't trust you and are forced to spend $250+ out-of-pocket to ensure there aren't demons hiding in that shiny used car. read more

I took my car in to replace a broken sport mode switch that I only used one time. I told Eric the guy that was helping me that the switch was broken. He still charged me like 275 for a diagnostic test. He told me that the car needed an oil change and they were going to send me a video with anything else the car needed. when I received the video they were recommending a bunch of other things that needed to be done. I emailed Eric and told him that all I needed was to fix the switch, and nothing else. He did the oil change and the switch and charged me like 800 dollars. When I complained he gave me like 30% off, which was still in the 600 dollars. I took the car back and on the way home I realized that the speakers on the drivers side were not working. I took the car back and they sent me a video that the tun was broken and was going to cost over a thousand dollars to replace. I complained that they forgot to plug something correctly when they did the switch. They told me that the car was failing when I took it in. Eric told me that he was going to talk to corporate mazda to see if they can give me a break. The next day he told me that he got the ok to charge me 250 dollars to replace the tuner. I agreed to that and I told them to put the car back together because I needed it for the weekend. They made me an appointment for when they get the part. I took my car and I realized that the stereo was working perfectly. Now is almost a month later and still working without a problem. I talked to Greg and told him about my experience. He was rude and got very defensive. He told me that the problem is intermittent and it will go bad again and then I'm going to pay a lot of money to fix it somewhere else. Maybe that will happen, but so far the car is fine. My opinion is that they tried to charge me a thousand dollars for something that they did wrong. Last time I'm going to this place. If you read the reviews you can see all the problems with the service department. read more

My wife and I were in the market for a new car and our list after our low mileage babied 2007 Honda Civic finally had the dreaded cracked engine block issue at under 90,000 miles (manufacturing defect, thanks Honda, never buying another one) Our list was; * Mazda 3 * Mazda 6 * Hyundai Elantra * Toyota Corolla * Toyota Camry We narrowed down to Mazda for a bunch of reasons (the Toyota's were roomy but not that nice, the Hyundai was ok but the Hyundai dealership in Concord was absolutely terrible). We went to Concord Mazda and from beginning to end dealing with them was an absolute pleasure. We dealt with Greg Kinney and Barry Baker who was absolutely awesome and patient. We ended up eliminating the Mazda 3 (too small for our needs) and while we had wanted to get the base model (the Mazda 6 sport) we ended up driving the Touring and realizing it was a better deal (Barry took us for an extended and comprehensive test drive and even told us to take some time over the next few days to look at other options). We were never rushed, and no one played the typical car dealership games with us. We got the price we wanted. We ended up with a Mazda 6 Touring which has turned out to be an absolute gem. All in all, we heartily recommend Concord Mazda and everyone who works there (Barry Baker, Greg Kinney). Also, we recently took the Mazda in for its 6 month service and the Mazda Service Center was great! read more

First of all I want to say that I truly enjoyed working with their Internet Manager, Anibal Seminario. He was very open and responsive to all my questions about my selected CX-5 before, during and after a my test drive. I had already researched the CX-5 models and its competitors on a number of internet sites, but kkb.com was truly the one that gave me all the information I needed to setup an appointment at the dealership. Anibal personalized his explanation of the all the optional accessories of the Touring model I was interested in, including the color combination of Deep Crystal Blue with a Sand color interior. We also discussed the benefits of leasing or buying the vehicle without financing before he showed me their "No Brainer" price listed on kbb.com. I decided on a 3yr lease and worked with Billy their Finance Manager who clearly explained all the costs and benefits of the Mazda lease for my particular CX-5 AWD. I felt both Anibal & Billy went the extra mile to make me feel comfortable throughout the sales process. Their respectful approach to answer all my questions made me feel I was making a good decision to lease my new CX-5 from them. It is easy to say that if you take the time to research the model Mazda you want, you will find Anibal or his brother Abraham will make it easy for you to drive it away with a smile on your face just like I did. Zoom, Zoom!! read more

The first Mazda I ever bought was in 2012 from Walnut Creek Mazda and, at the time, I was impressed with the quality of the service I received from the sales department. So in 2018, when I decided to upgrade my car to take advantage of all the new safety features that had become available, I returned to the same dealership which had moved to a Concord location and was now known as Concord Mazda. This time I leased my new car but the service was, again, terrific. The only time I had received comparable service was when I bought a new Audi in 1981 from a neighbor and friend who was one of Audi's sales people. My latest interaction with the sales department at Concord Mazda, and the motivation to write this review, was this week when I decided to buy out the lease. This is in the middle of the COVID-19 shelter in place order that shuttered most businesses. I don't write reviews very often but these guys deserve some kudos. The sales person I dealt with was Jamil Nazem. Under difficult circumstances he made the entire transaction a breeze. Simple, quick, convenient and professional. They run a tight ship at this dealership and I have no hesitation in giving them a hearty recommendation. They are pros. Ray read more

I cannot say enough about Concord Mazda and the team who assisted me in purchasing my 2021 CX-9 Signature. Greg, Jalil, Robert and Kathleen were fantastic and made my car buying experience a pleasure. My initial call was with Greg; not only was he friendly, personable and accommodating, but later that day he was able to set up a test drive. He arranged to have the car ready for me when my son and I arrived and was knowledgeable and helpful. When it came time for pricing, he made it a stress free process and I found him to be a great listener and sincere. Later that same day, we were introduced to the General Manager Jalil, who was also very knowledgeable, personable and accommodating. They both made themselves available to answer any of my questions as I thought through the process over the next few days of which car brand I would decide on. Along with Greg and Jalil, Robert was fantastic and extremely helpful in not only showing me the car but also showing me the features along with how to use them. I would highly recommend Concord Mazda to my friends and all who are looking to lease/purchase their next car. read more

Big thanks and shout-out to Concord Mazda! After deciding upon a 2021 Mazda CX 30, Select trim, Deep Crystal blue, I went shopping online inquiring about pricing. After getting the usual runaround, I contacted Sultan Azizi at Concord Mazda through the DGDG No Brainer Price quote. He immediately responded and was very helpful in getting the right deal started. Greg Kinney, the general manager, followed through in locating and securing the exact car that I wanted. Both Sultan and Greg were honest, transparent, professional and a pleasure to deal with. Finalizing the purchase, we met with Kathleen Ingrim, who was also very helpful, understanding, and professional through the whole process. Sultan, Greg and Kathleen, were a great team to help me decide upon and procure a great car at a great price during a stressful time. I could not be happier! If you want a completely hassle free, no pressure, friendly, professional car buying experience, there is no better choice than Sultan Azzizi, GM Greg Kinney and Kathleen Ingrim of Concord Mazda. read more

I believe I got the best price (with trade in) I could get in my area on a beautiful new, Soul Red MX5. The process was relatively painless, taking about 3 1/2 hours. "Sammy" Anibal Seminario, was my salesman and he answered all my questions and kept me informed as we waited to complete the process (inspect my trade, get and clean up car, wait for finance officer, etc.). No high pressure but the usual hard push for extended/prepaid maintenance; I didn't buy it because I can afford to self insure. The finance officer, when I said I would probably get routine maintenance closer to home, warned me to make sure I used a "Mazda Certified" provider. She waffled when I asked for details and I saw no such reference in the maintenance manual. Sammy spent all the time necessary to give me a crash course in the high tech infotainment system and told me I could call him any time. Sammy also emailed me to ask if I needed any help. I did call him and he did answer my questions. I recommend this dealership highly and be sure to ask for Sammy. read more

I visited Concord Mazda and mentioned that I'd found a car to my specs,but that it was at the SJ location. To their credit, they brought it up north for my convenience. And the salesman was attentive and open to my counteroffers (BTW, "No-Brainer Pricing" is a scam. NEVER accept the posted price. That posted price will fluctuate almost daily anyway, so aim low and at least get the price down $400. The car I wanted was $12,777 one day, then $12,377 the next, then back up to $12,577 a few days later). The car is great and really is a good value once a little haggling was commenced. There were some issues with getting all of the registration details from the DMV, and there was some major miscommunications and lost emails. But I am here to report that DGDG, once they got a whiff of my dissatisfaction with certain aspects of our transaction, bent over backwards to make me happy and not regret my visit. They stand by their reputation and will not let the matter rest until it is settled and the customer is satisfied. read more

I bought a 2012 Mini Cooper Countryman from Concord Mazda in May of 2021, along with a Standard Maintenance Service Contract. The Mini received a used car rating Above Average of 87. Within three (3) months the car needed $5000 in repair. I got nothing but the run around from Concord Mazda, until BMW of San Francisco (who diagnosed the issues) applied professional pressure; Concord agreed to pay for 1/2 of the charges once BMW of SF took over the conversation. I am now eight (8) months into owning this car and it's been back in the shop for the past month with a repair bill totaling $7000. The maintenance package I bought has covered $100 for an oil change. Repairs to date (thermostat, drive belt and tensioner, throttle body, differential). Bottom line Concord Mazda sold me a car with an above average rating, assurance all day long of what a good deal I was getting, and in less than a year the repair costs are more than the purchase price of the car. Do not buy a used car from this dealership. read more

I had an incredibly positive experience at this Mazda location, and even though I ultimately went with a different brand, I absolutely had to leave a review for Daryon. After my car was recently stolen, I was thrust into a sudden and stressful car search. The minute I walked into this dealership, the environment was so warm and welcoming, which instantly put me at ease. Daryon was fantastic to work with. He was extremely patient, attentive, and thorough, taking the time to answer all my questions and give me all the information I needed. The absolute best part? Zero pressure. He gave me the space to think and make the right choice for my situation. Ultimately, I ended up choosing a compact hybrid vehicle solely because of my long work commute--but if it weren't for that, I would have happily bought here. Their inventory is fully stocked, the team is great, and the customer service is top-tier. If you are looking for a Mazda, do yourself a favor and visit this location--and definitely ask for Daryon! read more

When I started looking for a car, I honestly was expecting the whole experience to be a pain. I'm happy to say that it was not just painless, but enjoyable, thanks to Barry Baker, who was very helpful, patient, and fun to talk to. Barry and the team let me take my time with my decision, as I ended up visiting them probably three or four times over a week as I compared other models and dealerships. They provided me with different options for trims and features, as well as payment methods for comparison. When the exact combination of model, trim, options, color that I settled on wasn't available in their stock, they were still able to secure exactly what I requested from a sister branch, and have it available for pick up by my requested date. At signing, Ethan Bais jumped in for the paperwork and a fun chat. It was an illustration of their great teamwork. I'm completely satisfied with whole experience and my purchase (CX-5), and I wholeheartedly recommend them to anyone interested in a Mazda. read more

I came into the dealership knowing exactly what I wanted to buy. And I was seen by Scott instantly. He also worked around my budget and made my experience very simple. He also gave me top $ for my trade in. Exactly what I asked for, what I thought my car was worth. And put it towards a brand new 2021 Cx5 GT reserve. Amazing car. He got down to my budget with the service and extended warranty included. This was honestly the best experience I had ever buying a car. He even sat in the car with me and went over all the entertainment system. Everything in the car. How to navigate through the settings. And he set up the mazda app for me where I can control my car. He also made sure I didn't have any questions or concerns left before I left. No other dealer has ever done that for me. Even after I bought the car he went over everything in the car again before I drove off. I am genuinely grateful for amazing service. Will be coming again and referring you to friends and family! read more

Robert Turner is the one to see if you are trying to figure out what kind of car you want to retire in or start your new family journey in. Had a Miata in the 90's and totally fell in love with it. Fast forward to 2021 and I find myself with a 2012 Miata MX-5. It is gorgeous. I can't speak for everyone's experience but ROBERT is a fantastic Salesperson. I didn't walk onto the lot. I googled Miata's and my dream car popped up. She was in San Jose. Concord Mazda connected with San Jose and a driver brought up the car! I was supposed to meet my new car on Thursday but my ride couldn't take me til Friday (yesterday). When I came to the lot yesterday I was very impressed on the cleanliness, the expansive vibe (very good) between the staff. My Miata was ready, washed, new brakes, oil change, etc. Please check out Concord Mazda and the staff there. I am partial to Robert Turner but anyone who greets you upon arrival will really make you feel special! Kim and Mia my Miata. read more

I recently accompanied my daughter to purchase a new "used" car for her to drive. I loathe going to car dealers and have never liked any of the sales people at the dealerships where I have looked for cars. I usually let my husband take care of it, but he is out of town for an extended period of time.... so I agreed to go with her. I was pleasantly surprised... the salesman, Abraham Seminario, was not only likable, we felt like he truly cared that my daughter found a car that she could afford, was safe with relatively low mileage, and that she was comfortable driving (at 4'8", there are many cars my daughter cannot drive since she can't reach the pedals). There was NO pressure at all to buy and the whole process was relatively painless. If all car salesmen were like him, I wouldn't have had the negative feelings that I've had all these years! My daughter is thrilled with her new "used" car and felt like she got a great deal. read more

I was looking for leasing a Mazda6 2021 Carbon Edition. Both Marie and Scott helped were very helpful throughout the process. Initially when I went to pick up the car (which is round 1.5hrs drive from South Bay) I realized that the specific car I was getting had a scratch so I told Marie and Scott. They then told me they will get another one from their inventory the next day and deliver it to me in the South Bay, which was very nice of them (although in the end Scott and I had to drive back again to Concord due to some banking paperwork issues). They are very nice folks, they matched the leasing deal I had from two other places. They have also been helpful in answering the questions I had in the weeks after I leased the car. I had pretty much the dame offer from another dealer in South Bay but I drove (thrice!) to Concord to sign the deal with Scott and Marie because I enjoyed my interaction with them. read more