The service department really let me down. My vehicle was still under its warranty period so the backordered part was covered. It was in back order for 2-3 weeks so thankfully they gave me a loaner vehicle. When I was contacted Friday at 10am via text that my vehicle was ready I was excited. I brought the loaner vehicle back that same day at 4pm. When they brought out my car it was absolutely filthy. It didn't even look like my car it was covered in so much gunk and debris. I was appalled that they would return a vehicle in that condition. I surely didn't drop it off looking like that. It makes me regret returning the loaner vehicle with more than half a tank of gas. I got my car returned and immediately had to get it washed and detailed because I was embarrassed to drive it. I called and left a voicemail at the service department and never received a call back. Would not recommend the service at Concord. read more

Concord Mazda - Car Dealers Near Me - Concord, California

Avoid the dealership for service. They just charged me almost $600 for a scheduled maintenance which included an oil change, and tire rotation. $50 for parts and over $500 for labor. read more

Go see Khan if Interested in a new or used Mazda. He's a cool guy, knowledgeable, listens and is a no pressure kind of salesman. We bought a 2023 Cx-3 carbon edition and the wife loves it. Again, make an appointment to see khan and you won't be disappointed! I failed to give a shout out to parts and service, all good people who car about helping you maintain your vehicle. read more

Great Experience at Concord Mazda with Anibal! I bought a Mazda CX-5 Carbon Edition from Concord Mazda and was really impressed with the service, especially from Anibal. He was straightforward, knowledgeable, and genuinely helpful throughout the process. Anibal understood what I was looking for and didn't pressure me into making a decision. He answered all my questions clearly and made sure I felt comfortable with each step. Anyone in the market considering buying a mazda i would highly recommend you work with Anibal. A true professional. The dealership itself was clean and welcoming. The whole process, from walking in to driving out with my new car, was smooth and hassle-free. Overall, it was a positive experience. If you're looking for a Mazda, I recommend stopping by Concord Mazda and asking for Anibal. read more

An excellent service experience! Shout out to DGDG group for continued preowned & unexpected service need shortly after purchase. My fabulous 2007 G35 was stolen, 2 days after it was home from being repaired after it was vandalized. After considering Toyota & Honda, I wanted something different. Mazda! I ended up driving almost 2 hours to Stevens Creek Mazda, San Jose, to purchase a 2016 preowned Mazda 6. The car had to be jumped 2 times in order to test drive, not a good sign. The dealership installed a new battery at no charge, and was most considerate in their understanding of my "pressure buying" situation. I wrote my 1st ever Yelp review praising my unexpected positive used car purchase experience, particularly after having to deal with funky online car sites, and the dealerships who received these lead generators. This is my 2nd Yelp review. Easter Sunday my car fob wasn't working....trunk wouldn't open, doors wouldn't unlock, car wouldn't start (only got one fob upon purchase as this was not a pre-certified situation). I looked for another DGDG Mazda dealer closer to my home, and found Concord Mazda to go to for an additional key. I had planned on going there to purchase a back-up fob (not inexpensive) once all car purchase costs (car needed additional repairs) were paid for at the end of the month. Unfortunately, my timing didn't work out to my benefit. Couldn't tell if it was a battery issue with the fob, or if I had bigger issues. There was no way to tell if it was fob battery as I didn't have another key to compare it to. Of course, as this was my 1st pre-owned car purchase, I got very nervous about possibly buying a lemon, and frantic over how much more money I would have to put into the car. I spoke with Celestina, (not sure of correct spelling) Receptionist, on Sunday, and she was incredibly helpful. I made arrangements to come by the next day to the Parts Dept. to have them replace with a Mazda fob battery. We also made a diagnostic appointment for the following Thursday in case it wasn't a fob battery issue. (It is a very busy department, I suggest planning ahead for service appointments). Unfortunately, the fob didn't work with the new battery. On Thursday, AAA came to tow me out to Concord, and the great driver suggested that he try to jump the car just to make sure that wasn't the problem. I told him it would be hard to believe that the battery had died in that I had just had a new battery installed upon purchase. Wouldn't you know it, the car started...it was the car battery! For some reason, I just didn't think the fob battery issue would be impacted by the car battery as it was brand new. I was able to drive to Concord Mazda, and worked with Millie Ramos, a fabulous Service Advisor. She kept me informed throughout the appointment on what was happening, and it ended up they found a TRACKER hidden under the hood that was draining the battery...what!?! They asked to keep the car overnight to run more tests with and without the tracker. They were kind enough to provide a ride to Concord BART, shout out to Danny the driver! :) Their keeping me informed as to the car's status was excellent, and the videos they provided of the services rendered came as a complete surprise. Not only did they show me where the tracker was under the hood, they did a complete FULL inspection of the car (i.e. car up on lift, tires removed) to make sure that everything was in excellent operating condition. After all of this, they didn't charge me for any parts or labor, incredibly appreciated! I did get the new spare fob as I didn't want to be caught in this situation ever again! The DGDG group rocks! read more

I was disappointed to find out they are charging 3% fee for paying with credit card. Also they are short staff on Saturdays and don't do car wash anymore. I did oil change and paid $99 plus tax read more

I was recommended for Mazda by a friend of mine who knows about cars. We were the first customers to walk in through the door and were greeted by a very friendly, kind and professional Jakelin who was with us from beginning through the very end. She went above and beyond to help us out and answer the thousand and one questions and concerns that I had. Anibal at the financial end was amazing and very helpful. Greg the GM gave me a wonderful deal and I felt very well taken care of. I would recommend Mazda Concord and all the employees to anyone looking to buy or lease a Mazda car. read more

With an addition to the family, my wife and I went SUV shopping. We visited many dealerships of all brands and we found a great one at Concord Mazda. When we walked in, we met with Marquis Agee. I can't state enough the positive experience that Marquis brought, he was very knowledgeable and personable without giving off an air of pressure in the sales process. We know there are a lot of Mazda dealerships in the Bay Area, but it was because of the level of engagement and transparency that we chose Concord As someone who has purchased many vehicles overtime, this has been the smoothest transaction by far. There are no hidden fees or gotchas like I was anticipating. We did negotiate on the transaction, and we were always provided a reasonable and logical response on what could or could not be accommodated. Toward the end of the buying process, we worked with Aimal, the sales manager. Aimal was great to work with as he checked in with us to make sure everything was on schedule - it's not always the easiest buying a car at the end of the day near a baby's nap time. The rest of the staff at Concord Mazda are very friendly as well and provide a family friendly environment. read more

Did not disclose all the information when selling their certified pre own Mazda. And have my car serviced unprofessionally. When I bought a certified pre-own Mazda 3, I accepted the price and did not bargain about it. However, Greg, a sales person, kept saying buying certified pre own is like buying a new car and the car had no any issue until I realized there are several missing pieces. When I am about to return the car 2 days after, Sam promised me that they will have my car fixed. When I went for fixing my car the first time, they told me that the parts are not delivered yet, so I needed to drive back and make another appointment. They should have called me ahead saying the parts were not there, but that is not the worst. The second time I went, they have the parts fixed and also gave me an inspection on my car. This time, they have my parts repaired but also have found that the serpentine belt was worn! I was only driving it for three weeks to Stanford, which is 5 miles away from me. Yes, I bought a car that is one hour away from me and had me going back and forth for multiple times. Anyway, that doesn't make any sense, but Erik said they will replace a new one for me without any charges. So, had it replaced. One week after, the engine light was on. I will never visit this dealership for sales and service. Very unprofessional and waste me a lot of time. read more

Concord Mazda - 2019 certified pre own Mazda 3, engine light went on one week after replacing new serpentine belt and tensioner. - Car Dealers Near Me - Concord, California

Walked into the dealership with my wife and infant son. We were shopping for a CX9 or CX50 and had a bunch of questions. Sadly, no one acknowledged us. There were plenty of sales staff sitting in their cubes but no one even looked at us or said hello. The only person to say something to us was the young gentleman wiping windows on the cars. He was kind enough to greet us as we walked ourselves around the lot. After 30min., We walked out disappointed. read more

I had the best experience with Mazda Concord, Scott my advisor was amazing and knowledgeable. It was hassle fee, no haggling and very organized. They appreciated my time and but did not make me feel rushed or pressured. The sales manager Aimal was helpful in getting the best financing and rebates available. Paul the finance manager was helpful in making sure I received my Mazda loyalty rebate and reviewed all the documents for the loan and DMV. They were fun to be around during the process and it felt like I was working with friends. I upgraded my Mazda 3 (that I loved) to the Mazda CX - 5 and I am completely in love with my new car. Scott made sure I got everything I wanted and more, all while helping me stay in Budget. If you are looking for a Mazda and a wonderful friendly buying experience, than look no further than DGDG Mazda Concord. read more

Concord Mazda - Car Dealers Near Me - Concord, California

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Came here with alot of questions on which car to buy and Jakelin was wonderful and helped us alot in making our decision. She was patient and thorough and listened to what we wanted. We are extremely happy with our purchase and will be going back to her very soon. read more

Five stars does not BEGIN to describe my experience with Concord Mazda. Last month, I'd reached my time to get a new car and it's such a stressful process, especially now that there apparently aren't any cars! It's more competitive than finding a job. In a last ditch effort at 5 pm on a Monday evening, I called Concord Mazda, expecting them to tell me they did not have the car I wanted, or that they only had the higher priced premium edition. I was met on the other line by the friendliest voice and most helpful salesperson I've ever met. Arin was an absolute delight to work with and she sold me my dream car! Please please PLEASE go to Concord Mazda to meet your next vehicle needs. They will not disappoint! read more

Greg Kinney is a General Manager, and my experience working with him has been upfront swift and accountable. He gives you your trade in value and breaks it down with a printout of your potential new purchase. There's countless others that will hide behind their quotes or feel you around as to what or how much to really provide you... but with Concord, particularly Greg - he is straight forward, thorough, and doesn't give you the feeling that he's selling you anything. He's simply providing options and information and as a consumer, that's often forgotten. read more

Helped an elderly friend purchase a 2021 Mazda CX-3 the other day. Marquis Agee was great throughout the whole process. In fact, I had met him about 3 months earlier to start looking at cars and he was gracious enough to let me have a look without test driving because my friends weren't ready yet. He even offered to let me take the car to them. That didn't work out because my friends came upon health issues. Fast forward to now and here we are with a brand new Soul Red CX-3 which my friend is tickled about. She absolutely loves the color and the size fits her perfectly. I went back to Concord Mazda because Marquis was in contact with me the whole time. Just enough but not too much to see how things were going. I was finally able to bring my friend in and she was hooked when she saw the car and then drove it. Over all, an excellent experience with Concord Mazda and Marquis Agee. I would recommend a trip there for their pricing, their friendliness, and ease of purchase. Go see Marquis! read more

Concord Mazda - My happy friend with her new 2021 Soul Red CX-3 sold to her by Marquis. - Car Dealers Near Me - Concord, California

Let me just start by saying that I have been a steadfast Honda girl for upwards of 18 years and then I met Robert Turner when my boyfriend bought a CX-5 a few months ago. Fast forward to a week ago when I decided to retire my 2008 Honda Fit and look for a new car (I know--my timing of course is terribly off with the lack of inventory, but this is how my life goes). Originally I was in the market for an HRV but remembered the CX-30 when Robert was touring us around the dealership, so I decided to send him an email inquiry. From beginning to end Robert was amazing! He and his sales manager Paul Howard hustled to find me what I was looking for and poof(!) they did! We discussed financing and again, they went above and beyond to get me the best deal and did. I had been talking to other dealerships in-between (just to be smart) and they were not as up-front, accommodating or instilled any confidence in me to buy anything from them whatsoever. When the day came to pick it up the GM Greg Kinney went to San Jose himself to pick it up and make sure that I got my car that day. The amount of care and attention I received from Concord Mazda every step of the way far exceeded my expectations which were low considering the other dealerships I had been speaking with. The GSM Jalil Hamidi and Finance Manager Anibal Seminario ("Sammy") also made sure that I was well taken care of. I never would have expected to have so much fun and enjoy the people at a car dealership during what is typically a stressful decision but hands down - the sincerity of everyone here shines through and I will Yelp it out from the rooftops - if you are in the market for a Mazda or any car really... GO DIRECTLY TO CONCORD MAZDA TODAY! Thank you Robert, Paul, Jalil, Sammy and Greg, you are all rock stars in my book and made my month with this experience and purchase. Disclosure: I am not one for writing reviews, but they absolutely deserve all the kudos and recognition. read more

We had to look for a new car this past weekend and that wasn't in ours plans so soon. We started visiting a fewer dealerships and we end up at Mazda in Concord. I have to say it was a surprise, Robert Turner help us from the beginning to the end with his knowledge and attentiveness to what we want. Also we have to include all Mazda team that have made easy throughout a hard and stressful decision to finally get what we need/want a new 2022 CX 5. We want to thank Concord Mazda team we really appreciate you all !!! Cheers to the future...:) read more

I scheduled a service appointment and waited for 2.5 hours for my car's routine maintenance, only to be told at the end that I needed to reschedule my appointment to another date since the technician had gone back home, and they had not even started working on my car. Despite that they could have told me upfront that their service department was already at full capacity BEFORE I made my maintenance appointment, they kept accepting more service appointments than they could actually handle. Despite that at any time during my wait, they could have told me that their technician would be leaving soon, they let me sit through the entire duration of the service appointment and chose to leave me uninformed until the very end. Clearly, they thought my time was cheap enough so wasting it is not a big deal. After a long 2.5-hour wait for absolutely nothing, the staff at the dealership told me that they could help me schedule another appointment. It is laughable that they still believe I will give them a second chance after this incident which had significantly eroded my trust in them. Though I purchased my car from this dealership, and this is the closest dealership to my home, this experience is sufficient for me to stay away from them forever. I would rather go to a Mazda service center farther away than wasting my time here. read more

Robert Turner sold me my Mazda CX-9 and he was extremely helpful, answered all of my questions and made the experience of buying a car less stressful. Even a week after the purchase when I had some questions, Robert was quick to respond and made sure I was taken care of. Go see Robert at Concord Mazda if you are looking for a great car. Thank you Robert! read more

Concord Mazda - Mazda CX-9 2018 - Car Dealers Near Me - Concord, California

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Robert Turner is awesome. I set out to buy a new Mazda3 in these crazy times where they are hard to find and ended up getting exactly what I wanted. I knew when my car got on the boat, when it arrived at the Benicia port, and when it arrived at the dealership with a whopping total of 4 miles on it. The purchase process was simple, co workers Paul and Sammy were friendly and helpful, they didn't haggle and make you feel uncomfortable. And in my case don't make me feel old because I can't figure out the new technology and keep trying to help me even though they don't need to. All in all a wonderful experience. This is my second brand new Mazda and I don't think I'll ever buy anything else. read more

Hello, I had a scheduled appointment with Concord Mazda for an oil change along with a full circle service inspection. I arrived at the dealership on time for my appointment. Mark was professional and expressed to me that the appointment would potentially take up to two hours. Sitting in the waiting room I kept myself occupied with work emails. After about two and a half hours, a brief chat between myself and another customer brought up the fact that he had arrived thirty minutes prior to myself. After just over three hours, I inquired to a staff member named Eric. His tone was curt, when I asked how much longer. and as he informed me "I don't know", when I expressed "It has been over three hours for an oil change." His approach appeared that he was far from concerned displayed by stating "I don't know who you are?" Understandable as he didn't. There were three people in the waiting area. I shared my name and then he said "I will check." My observation and objective feeling about his tone was dismissive. Having had great experiences at Mazda dealerships with maintenance and in general, this situation was alarming. It was surprising to hear that Concord Mazda does not offer courtesy loaner vehicle considering the expectation of a long duration of waiting time. This being just for a simple service oil change appointment. two hours as first advised, wonderful. Over three hours personally and over four for the other customer waiting. Ideally a loaner car or even more communication with customers, would greatly guarantee repeat business. This first visit wasn't seen to reflect professional nor considerate customer service. Historically in my personal, seven year experience at other Mazda dealerships there was a complimentary car wash with oil changes and other maintenance appointments. I appreciate the ability to share this situation and can hope it brings awareness to professionalism and customer service. Thank you kindly:). read more

Marie and Jalil were absolutely amazing when I needed to buy out my lease. I have challenged credit and they helped me get approved same day. They were super welcoming and very easy to work with. As someone who worked in the car industry for 8 years I know good service when I see it. I highly recommend this dealership to anyone looking for a car. read more

Concord Mazda - Dad, Marie and I at the dealership - Car Dealers Near Me - Concord, California

My wife and I bought a new 2022 Mazda3 Sedan Select SE on 04/28/22 from Concord Mazda. We had good and bad experiences from there. At first, we met Adrian Burke (Online Product Specialist) after I was interested in the '22 Mazda3 that I found from checking out Concord Mazda website. Adrian was very responsive, nice, and courteous. He is a truly remarkable guy. You can tell that he cares about you and is an honest person. We test drove the car and loved it. Then, we talked about the finance options and Adrian walked through us patiently and non-aggressively. After our credit was scrutinised, Adrian informed us that we had a great credit score which was (720+) and we were qualified for two point something percentage APR for (72) months. Adrian also offered us if we were interested in buying additional warranty package for up to 100,000 mileage. When we declined the offer, he considerately accepted our choice. Then, we were sent to Finance Manager Jamil Nazem, who was going to handle the paperwork for finance and contractual procedure. It was when nightmare and ordeal had started. Jamil was totally different from Adrian. Jamil was manipulative, dishonest, and unpleasant. Even though we were informed by Adrian and another Sales Manager Samuel before we met Jamil that we had a great credit score and eligible for lower APR, Jamil told us a totally different story. Jamil did not want to disclose what our credit scores were although we asked him. He said that we were only eligible for 4.99% APR for (72) months if we didn't purchase additional warranty package. He indicated that he would only apply for 2.39% APR if we decided to buy additional warranty package for extra $2,700. We told him that Adrian and another Sales Manager Samuel said that we were not required to buy additional warranty package in order to qualify for 2.39% APR. We almost left the conversation and turned back. But we were in urgent need of having a car to commute to work, considering the shortages of inventory in car industry at present. Finally, we had to purchase additional warranty package for $2,700 to qualify for 2.39% APR even though we didn't want it. We were really upset with Finance Manager Jamil Nazem from Concord Mazda. We truly loved the '22 Mazda3 that we bought from there. We had a great time with Adrian, who is an honest and caring person with great salesmanship. But Finance Manager Jamil Nazem from Concord Mazda?? Stay way from him. We felt like we were scammed by him. I would have given 5 stars all the way if we didn't encounter Jamil. read more

We went here just to kinda "window" shop for cars and I wasn't expecting to get a new car that day! XD Thank you, Marquis Agee and the team at Concord for helping me with my first car purchase! Marquis was a great help, he's a very personable person to talk to and made it comfortable to ask about the car I was looking to get. He made it a relaxing experience for me and was patient when explaining some things I had questions about. Thank you again for making my first-time car purchase a great experience and hope to rely on you & the team in the future! Thanks for the Mazda CX-50! :D read more

DO NOT GO HERE FOR MAINTENANCE. I was pressured into getting a 30k maintenance package. I later find out from my own mechanic that a lot of those things on that list should've been complimentary. This is very deceiving. Erik Ohlson is the service advisor who belittled me and made me feel pressured into doing this for my car. He is very rude and condescending. He was even complaining about me to the next customer in line. Bottom line, do not go here for service. Please support a local mechanic who will not con you into unnecessary services. read more

My review is for Adrian and Greg. I started my car buying experience with Adrian. It took me a week to decide on the car and when I decided to return to dealership, Adrian was off. My experience with Adrian was excellent. I have to say that Adrian was very patient with me. Now, my experience with Greg. Greg was superior and I am so happy with my purchase so far. If you are in the market for a Mazda and visit this dealership. You need to ask for Adrian or Greg. read more

I had such a positive experience buying a car from Concord Mazda. Every single employee with whom I interacted was friendly and professional. They were honest and fair, had transparent pricing, deployed no shoddy tactics or high pressure sales techniques, and made an efficient use of my time. I would especially like to commend Gregory Miller on his assistance in getting the specific combination of model, trim, color, and accessories that I've been looking to buy for a while. He was very responsive answering my questions throughout the days leading up to my purchase and even stayed late on a Friday night to ensure I went home in a new car. Concord Mazda earned my business and I am enjoying my new CX-5 Turbo! read more

Unfortunately a split review due to "Dale the nightmare finance bro." everyone else we interacted was great especially Khan (sadly his last day). Wee purchased a used car that Concord, Mazda acquired as a trade in. All went well, test drive, discussion and pricing. The paperwork was more lengthy than it probably needed to be. Then the finance meeting with "Dale " who cannot read the room (Never made eye contact). For some reason, Dale told us that the standard warranty they offered was worthless. Then explained that the up-sell warranty he was pitching us was needed because the car we were about to purchase was certainly going to need a costly repair in the near future? I was ready to walk, why would I buy a sh*t car? Why is Dale allowed to talk with buyers? He should be hidden in the waaaaay back IMO. Good luck Khan, thanks for being human. read more

I just got my first car, thanks a lot to Adrian and the team!! They are patient and answered all the question i had. The experience was relaxing and no pressure at all. I did all the test drive for different cars, they gave a good deal for it and the following service was perfect! read more

Concord Mazda - Car - Car Dealers Near Me - Concord, California

I had a wonderful experience purchasing a car with Adrian! It was my first car-buying experience and it was truly a hassle-free process from start to finish. Adrian listened to what I wanted and helped me walk away with the car I was looking for. He was extremely kind, patient, and helpful. Thank you, DGDG Mazda team! read more

I talked to salesperson Alex multiple times before taking Uber to travel 70 miles to buy a car. Supposed the car was not in stock. But Alex tried to sell me a different trim of the car saying that's the one I wanted and acted as if he didn't know the other trim was sold. Totally unprofessional. read more

I went in to purchase a vehicle with Marie & she was extremely helpful and kind. She made the long process a better experience as a whole and I appreciated all of the effort she put in to help me get exactly what I wanted! read more

I found a Honda Fit that was to my liking and I traded my previously owned vehicle in for the car. Khan was my sales representative and help secure a final deal between both parties. He was very informative and accommodating in answering all of my questions and inquiries about the car. He was a pleasure to work with and I would work out another deal with him again. The overall dealership has a pleasant ambiance and the transactions to finalize the paperwork flowed smoothly. The DGDG certification of the vehicle is a nice touch. I traveled from SoCal to NorCal and back in one day for the car. To me it was worth it. Thank you Khan. read more

Concord Mazda - Car Dealers Near Me - Concord, California

Took my car for service on a Friday. Said the $951 service would take 6 hours. Didn't finish by close of business, didn't offer me a loaner car, didn't offer me a courtesy ride, was closed over the weekend. Charged a 3% fee for using my credit card which was apparently disclosed by little signs and was notified after the paperwork was signed. Terrible experience. Avoid at all costs. Hopefully my car lasts. read more

We just bought a beautiful barely used 2019 CX-5! My upgraded mom car Marie was the sales person that initially worked with us to find us the perfect car. Jalil is the general sales manager that helped with our trade in and loan stuff. We got a good deal on our new car, a fair value on our trade-in, and got the lowest interest rate around on our loan. Overall, super happy with our experience and the customer service! Best car-buying experience yet. read more

Concord Mazda - 2019 CX-5 - Car Dealers Near Me - Concord, California

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I've been bringing my car to Concord Mazda since January 2022 after using Marin Mazda for several years and becoming increasingly unhappy with the service there. I am very pleased with the work done and the attentive customer service. They had a loaner vehicle for my use and got the job done at a fair price and completed on time. The staff is terrific! Happy that I found them and will continue to have them take care of my Mazda6. read more

Great dealership with professional stuff. Brenda, BJ and Omid were super responsive over the email and phone and no extra surprises when I came to close the deal, it was exactly as we agreed (which I cannot say the same for other dealerships). They were by far the cheapest across other Mazda dealers. They were also super nice and walked me through all the car features patiently read more

Really should be 5 star... more on that later 5 stars to the people who helped me. Both Marie Ang and especially Greg Kinner (GM) bent themselves double to get my business. As I told Marie, Never have I ever talked to the dealership GM before (it's usually the "let me talk to my boss" line) and Greg really stepped in and met my reqs to get my business. Kudos!! Now as to the -1*. I honestly don't think this is a Mazda or Concord Mazda issue, but I was there for 3.5 hours before I could drive off with my new car. This does not include test drive (which I did prev weekend), or negotiating on anyones part (which Greg and I did over email and phone this prev week). It was waiting to get time for someone to seat with me to sign the ppwk (by itself, took Maybe 10 minutes!), and to clean the car (that's Brand new and sitting in the lot except for test drives - though I guess a lot of those as it had 60mi on it). 3.5 hours to do a 10 minute activity. And it wasn't just me; a couple was there already when I arrived for my 1 PM appt (lady was smoking outside). They didn't leave until maybe 5 minutes before I did. I just hope, for their sake, that they weren't there that much longer before I arrived... As mentioned, likely not a Concord Mazda issue. Worse exp I had was more like 5 hours. But the thing is, this seem to be expected when in the dealership. Reserve half the day, if not the whole day to do your business. Last year, I bought another car "online" and it was delivered to my house. Even with the emails, text, phone calls all week (at the comfort of my home), ppwk signing took Maybe 10 minutes. Delivery guy was there for most of maybe 20 minutes (to include walk around of the car, etc). 20 minutes! read more

Drove from San Jose to check out a used car in their lot that I found from CarGurus. Arin reached out to me and provided me a quick virtual walk around and review of the interior. These videos helped me decide to make the trip to come check out the car. Unfortunately, Arin wasn't there for my appointment, and I ended up waiting about an hour and a half at least for the next sales rep. I would have given a 4 stars, but I have to give props to Robert Turner, who was the first person finally available to help me out. He was super easy going and easy to talk to, and answered any question I had to the best of his ability. Rob made the whole experience enjoyable and was very hospitable. read more

I walked in without an appointment and was helped very quickly by Brendt. I told him what car I wanted to see and he brought it around. I took my time looking at it and checking everything out. He waited patiently. When I was done checking out the car we went for good test drive. I told him I was ready to buy. He got numbers together and let me choose what I wanted with no pressure. I ended up buying the car. I think Brendt did a great job and I would recommend him to friends for help with buying a new vehicle. Jim read more