Our Honda agent, Annamarie, is outstanding. She is very knowledgeable, patient, and never pushy. She takes the time to explain all available options clearly and allows us the space to make decisions that feel right for us. She truly respects our opinions and listens carefully to our needs. Beyond her professionalism, Annamarie is genuinely personable. We appreciate that she builds real connections with her clients, and we enjoyed sharing conversations about our kids, which made the entire experience comfortable and enjoyable. We felt supported, respected, and confident throughout the process, and we would highly recommend working with her. read more

This honda has never disappointed me and they always delivered on the services I asked to have done on my car. The only major criticism I have is how long it takes for the service to be done as it could take up to 2-3 hours no matter what it is. Another problem I had one time was when I got a new battery for my car from them, and 4 months later my car began having more problems again. Either a defective battery or something else. But this honda is still in a nice location and it has a beautiful show room. This is a good honda to go to for service work and has a good wait room too to burn off time. read more

Let's see where do I start? This was the first car I bought after a tragic car accident resulting in the loss of my daughter. The day after I bought this car the car would not start. The dealership did absolutely nothing to help and I was forced to come out of pocket multiple times and ultimately this car was a lemon. I was told once I left the lot there was nothing to get out of this purchase. I will never trust this dealership again. They are crooks and scammers that sell junk which is illegal. I felt taken advantage of in a time that I was most vulnerable. read more

Bought an Accord last May and the sales process was smooth and easy. Had the car serviced twice both times it was a great experience.

I have bought two vehicles from Honda of Concord and previously left a 5-star review for their service. However, my most recent experience was a masterclass in service negligence and gaslighting. My splash shield fasteners were found to be failing, and the staff spent an hour trying to convince me it was 'impact damage.' The physical evidence said otherwise: the metal shield was concave-out and the plastic was concave-in--a textbook sign of a bolt being over-torqued from the inside, not a hit from the outside. There were no impact marks on the bolt heads or the shield. The 'smoking gun' happened when the staff took me to another vehicle to prove their point; the technician had to use an impact gun just to remove the screws. This proved that they are habitually over-torquing these fasteners with power tools, causing them to strip and fail over time. While they eventually agreed to cover the repair, I had to argue basic physics against half the service staff to get them to take responsibility for damage caused during my previous services here. If you use this dealership, be aware that their technicians may be over-tightening your parts, and the service desk will try to blame you for the resulting failure. read more

Had a low tire pressure sensor pop up on the dash. Luckily I brought the vehicle in for service. Their expert team fixed the issue and I was on the road in no time flat (forgive the pun). read more

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I had the opportunity to go today and test drive the car that I have been eyeing all k we the bay. The Honda CRV. I've bought two civics here in the past. I will say this is a good dealership. I was well accommodated . Go see Leo Hawkins. He was really helpful. Knowledgeable and he answered every question. He went above and beyond for me . A very relaxed atmosphere here . I will be back. And I will buy the car here...he tested me really well . I respect that and customer service is what this dealership is all about . read more

Concord Honda - Leo Hawkins business card - Auto Repair Near Me - Concord, California

This is for the sales part of Honda concord. The customer service Ana Marie in sales and Dalton in financing were stellar, second to none. They both made everything easy. Anna Marie provided the information we needed with transparency and clarity, with minimal need to haggle, she had a wonderful vibe and was easy to connect to and I loved the less pushy, hands off approach. Dalton was very kind and he walked us through the financing with ease, patience and clarity for my elderly and audibly challenged mother to comprehend. I look forward to doing business with them again when I need it. read more

Horrible! I bought a 2025 used Honda accord Hybrid Sport-L. A week later I hear loud clunking noises everytime turning. Took it to the Concord Service, they told me I did not get any warranty so it was on me... We tried going through Honda Goodwill Warranty and I was going to have to pay $1200. As they were fixing my car they found a cracked subframe and worned out joints. They were nice enough to fix that at no cost. HOWEVER, it gets worse, about 2 months later I lost total control of the car in the freeway and my car was unalligned. I took it back there, they told me they have no clue what happened and just aligned it again, this is when I noticed that the rear allignment was off! The service administrator (Only nice person on the whole dealership) told me they dont know what is wrong and to take it to a collision ecpert. This is when I got concerned and starting calling the store to talk tot he service manager. After 4 calls and 5 days I finally reached out to Kiho. When I talked to Kiho, Service manager, he got upset at me saying there is no way we wouldve let the car go out before with a misaligment and that I did the damamge on the car. However I found the last aligment given to me by HONDA and the rear was also misaligned. After a couple days Kiho calls back apologizing and with a completely different tone, he tells me its their bad and that he talked to the GM and used sales car manager and they were going to take care of me. Marlo, the Used car sales manager, calls me saying not to worry and to come in they were going to take care of me.... FALSE! I went in there and they offered me 3 thousand dollars less than what I bought the car for and said tough luck we cant do anything better. Then the lady who first sold me the car showed me another car, it had a slight cigarrete smell and she told me oh its cuz its been sitting in the lot, this car has no cigarrete smoke damage (LIE). I eventually left with the cigarrete car since I need a safe car. The day after I leave HONDA the cigarrete smell got 3 time worse... they just masked it. Now im on my second car and it smells terrible... DO NOT GIVE THIS HONDA YOUR BUSINESS. read more

So I have to say the process with the service department over the phone, was easy and pain free! My HR-V had a mandatory recall on the fuel pump, so I called my local Honda dealership but they kept giving me the run around. So I called the next closest dealer, which is location. They set up an appointment for me right away and ordered the part. When I arrived on Monday, Nicholas was truly a saint! Nick took care of me and said it would take 1 hour 45 minutes for the work to be completed. I was out of there in 1 hour 30 minutes! Btw they have a kick ass coffee station, as Nick said, the best expresso in Contra Costa County! He wasn't lying, I had two triple espressos, by the end of my service. Customer Service: 20/10 Coffee: Phenomenal! read more

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Concord Honda isn't located with the other car sites by hwy 680. It's by itself near 242. Meet J. Who showed me around the car lot. No 2024 honda accord LE available, just EX with sunroof in the usual colors of red, white, blue, silver, black, & gray. 2.9% financing available till end of October. Also discussed benefits of hybrids. Didn't take car pics but for the pricing. All accords look alike to me. Just taking notes to compare later. In retrospect there are good deals here. Didn't realized it then. The MSRP + 1095. Handling may not be negotiable. All the add ons may be. As LE's are gone, EX's are in play, J. May be getting a call back... read more

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Concord Honda is PATHETIC - Do NOT Waste Your Money Here!!!! I am beyond frustrated and honestly feel completely disrespected by the service department at Concord Honda. Please, do yourself a favor and DO NOT take your car there unless you want to be ripped off. I brought my 2022 Honda Civic in because it was misfiring on the freeway. That's it. A misfire. I was told it would take a couple of hours to diagnose, so I took their shuttle back to work and rearranged my entire day around their timeline. After 2.5 hours, I took the shuttle back to the dealership expecting answers. Instead, my service advisor, Ashley, met me with a "concerned" face and said they hadn't done anything to the car because it was "something major." Then she handed me an estimate for a FULL TRANSMISSION REPLACEMENT for $10,000. $10,000. Without even performing proper diagnostic tests. So what exactly was happening to my car for over two hours? Why wasn't I called? Why did I have to show up in person to be told they did nothing but somehow concluded I needed a new transmission? That makes absolutely no sense. It felt like they were just throwing out a massive repair bill hoping I would blindly approve it. I took the estimate and walked out. I then went to Fairfield Honda. Completely different experience. I paid for an actual diagnostic test. The technician even took the time to drive the car WITH ME so I could explain and show what I was experiencing. That's called real customer service. About 1.5 hours later, they found the real issue: one cracked spark plug that caused a coil failure. They replaced the spark plug, replaced the coils, changed the transmission fluid, checked for metal fragments, and made sure everything was safe. Total cost? $480. Not $10,000. This is exactly why people lose trust in dealerships. Concord Honda either doesn't know how to properly diagnose vehicles or they are trying to upsell massive repairs that are completely unnecessary. Either way, it's unacceptable. If you value your time, your money, and honest service, stay far away from Concord Honda. Get a second opinion before agreeing to anything they tell you. Don't let them scare you into paying for repairs your car doesn't need. Absolutely terrible experience. Never going back!! read more

Purchased my vehicle from Concord Honda two months ago and stopped by last week to pick up the all-season mats included with the purchase. The team here offered the best price right from the start, and the entire sales department deserves five stars for their honesty and professionalism. Thank you Ali, Marlowe, Karim and the whole Concord Honda for a great experience! read more

When I bought my 2012 Honda accord. Unprofessional treatments. The guy had his autistic kid in my face the whole time during the writing of my contract. He wouldn't honor a price he gave me for my car of no interest I had a put a deposit on the car. Because it was delivered he said the price changed. I wanted the car so finished the contract. I will never recommend that guy ever. bad karma bad attitude. I had to ask that he get he s kids face out of mine the whole time. read more

Review for Concord Parts/Services. We all know going to the dealership for service is going to have a premium price tag. That said, as a long time customer here, the prices have doubled for simple things like oil changes ie B1 service. It used to be $60 last time I was there, and I left paying $120. Additionally they add a 3% credit card fee if paying by credit card. I expect that from a small local business, but for Honda car services? That's a low and just goes to show you this ownership is trying to nickle and dime its customers on EVERYTHING. The service overall was nothing stellar and as expected. The reps are trained to upsell you, but if you have kind ones like mine they'll tell you what is necessary vs what their company is trying to upsell to you. At least their employees know what their management is doing is WRONG for the customers. Won't be coming back here anymore. read more

I purchased my Honda 2024 AWD CRV Sport L Hybrid. I did some shopping and comparing around the bay and this location had the color I wanted. I probably looked for a couple of weeks and had Carolina's number and she helped start the process. Annamarie closed me out but the process didn't take too long and same with financing. I didn't feel like they were too pushy. Fast forward to having my car for over year and I had 2 complimentary maintenance checks. I waited for the wrench to pop up and easily just scheduled my appointments via the Honda App. Super easy and convenient. The tech that helped me was great and honest and I even got to pay through my phone and see everything going on with videos. I opted to wait in the waiting area and work remotely. They have desk areas, outlets, and a coffee and drink station. Well air conditioned, clean bathrooms and also not too far from areas. There's a 10 mile radius shuttle system too. read more

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The Absolute worst experience Dealing with Sales Person Monir Aslsi AND Manager Marlowe Avelino VERY UNPROFESSIONAL and Rude The wouldn't allow us to take a picture of a breakdown that they presented to us. Paper had our personal information on it. 2nd time we went to this place and dealt with this disrespectful manager. I will be calling corporate and also After went and gave our services to Walnut Creek Honda and walked out with the car we WANTED and the amazing service that we deserved. THANK YOU WALNUT CREEK HONDA SALES PERSON LARRY. read more

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After conducting considerable online research, my wife and I decided to purchase our second new Honda vehicle from Concord Honda. Our last new Honda was a 2005 Pilot, which we owned for 20 years. Our salesperson was Chandler Phelps, Internet Sales Manager. We were immediately impressed by Chandler. His no-pressure sales approach resonated with us. We appreciated the fact that he provided us with the out-the-door prices for the two 2025 CRVs we wanted to look at, both the EX and EXL models, before we even arrived at the dealership. After a test drive, we negotiated a deal, and up to this point the sales process was both easy and refreshingly straightforward. That all changed in the late afternoon when we met Marlon Dimalanta, a Finance Manager at Concord Honda. In stark contrast to Chandler, Mr. Dimalanta was brash, pushy, and disorganized. Besides his demeanor, Mr. Dimalanta was wholly dishonest. Mr. Dimalanta repeatedly told us that Concord Honda does not offer the Honda Care Warranty with new car purchases. He insisted that the only extended warranty option available to us was a third-party policy through a company. Only after Mr. Dimalanta understood our choice of dealerships would change if we could not link a Honda Care Warranty to our purchase, did he say that Concord Honda does, in truth, offer Honda Care. Mr. Dimalanta's trickery extended our time in his office considerably and could have trapped us into a contract with an inferior product. The frontline sales team, and Chandler Phelps specifically, were great. I would only recommend Concord Honda on the stipulation an honest finance manager is involved. read more

Buyer beware when financing a car through Concord Honda. We took our daughter to make her first big girl purchase. She landed on a 2026 Honda Civic sport. I am so glad that I was there and cosigning on this loan, otherwise she would have been taken buy the finance team. When we were shown our quote initially, it had all the bells and whistles. When I was asking what the items were that were add ins were, I was told these are "standard". I said I do not want gap insurance nor do I want a warranty. I want no extras! I was again showing the quote and we agreed to proceed. In with the finance manager, the guy began guiding us through an ipad. He said create your signature here. He would turn the iPad back to himself once I created my signature and move past all of the disclosures and then turn it back to me to sign not reading anything. Not even telling me the name of the document. He would just point to where I needed to sign or initial. I have financed enough vehicles in my time to know what a standard disclosure is. I allowed him to guide me through the standard jargon.... I really don't care about privacy disclosures much. I've read them a million times. He clearly didn't care about them either because he turned the iPad back to himself and I watched as he would click my signature and initial in several spots for me. Then came the paper documents. I wasn't told what I was signing. Not even the name of the document. He would just silently point point point point point point. He pointed me through the finance contract not saying a word. I took my time and I digested the numbers. Lo and behold... a warranty had been added on. I said, no warranty, no gap. Please remove this. There was much back and forth about this, I will spare you the details. Then, came documents where he wouldn't even show me the first page. I was given page two, the signature page. I said, excuse me, I would like to see this first page before I sign. He showed me the first page that contained numbers of the addons. These were again standard don't worry. I said, well, tell me what this is, PermaPlate? PermaPlate is their paint protection add on. This is in fact not a standard. I'm not going to go into more back and forth, I'm just going to say buyer beware. These deceptive financial practices make you feel like you are just a number to them. Just sign fool, I've got bonuses and quotas to make. I've never written an experience this long. It's just important that empires are cautioned before you go here. Do not let them guide your experience. Read what you were signing. Ask questions. Goodluck! read more

I had a fantastic-one of a kind experience last weekend with Ali Maloky, longtime Internet Sales Manager at Concord Honda. Ali made the entire process of leasing a Civic Sport Hybrid for my daughter and me, very smooth and seamless. He made us feel like royalty from beginning to end. Ali is extremely experienced and intuitive, which allows him to quickly adjust to his customers' needs, timing, and availability. Thus, we closed the entire deal in five hours total consisting of only two quick calls, two emails with the needed documents, followed by two texts to confirm the in-person appointment at his dealership that same afternoon. The first visit was to inspect the vehicle (which had just arrived the previous day), confirm the Honda lease rate, and the desired down payment and monthly payment. The second visit the next morning was to re-inspect the vehicle already detailed, and close the deal. Ali arranged for an experienced Financial Manager named Marlon Dimalanta to coordinate the signing. At no time did Ali or Marlon pressure us in any way to purchase or add "extras" to our contract. Noteworthy is that it only took Ali and Marlon 15 minutes the first day, to confirm that I qualified for three Honda Finance offers, that another local dealership's sales manager did not want to fully extend to me. Ali checked in twice during the signing to ensure it was going well and personally handed us the keys as soon as the signing was complete. Ali followed up with us a few days later to ensure we had no additional questions, and that we were still fully satisfied with the car and his customer service (Yes to both!). No surprises, no gimmicks. Only top-notch honest service from a well-known and respected Sales Manager from Concord Honda. Ali has earned our repeat business and any referrals we can extend him. I also look forward to having Marlon handle the finance and signing once more. read more

Sam helped me, very nice person, I would highly recommend this dealer. First time buyer and I cannot be more happy with my purchase. Came all the way from Santa Rosa to this dealer because all dealers around kept asking for ridiculous high prices. read more

Concord Honda - 2026 Honda Civic - Auto Repair Near Me - Concord, California

I made an appointment to look at a specific used car they had. The sales person assigned to me asked me to text my status when I was leaving-- I let him know that due to traffic I would be about 15 minutes late, but was on my way. He said this was totally fine and he'd be ready when I arrived. When I arrived I discovered that he was with another client; he said hello to me in passing. I waited about 15 more minutes for him to be available, while listing to him discussing car sales with this other client the whole time at a nearby table. So it was clear he double-booked me... which is weird! When you book an appointment to shop for cars at a dealership, they are supposed to block off time to sell you a car... not book multiple people at a time and divide attention between them! He was bouncing back and forth between me and the client that he had clearly double booked me with. Between each interaction with him there was a 10-15 min wait where he went totally AWOL. I expressed interest in looking at some other cars in addition to the one I'd come to see. He told me no problem, just wait for him at the front desk. I went to the front desk and when asked I told the front desk person that I was waiting for the salesperson. Front desk person said they would call him-- no reply from salesman. I continued to wait, giving the benefit of the doubt-- after all he had been so friendly and accommodating to me at first, showing me two different used cars and being very personable. After waiting at the front desk for about 30 minutes with him nowhere in sight, no update about his whereabouts or what was taking so long, I bade the front desk person goodbye and left. While I was doing my long wait at the front desk, another very friendly salesman chatted with me for a while, so clearly Concord Honda had at least one other salesman with an open block in his schedule. Why didn't I get passed off to him? They didn't seem particularly eager to help me out during this waiting period, and when I left they were perfectly fine with letting that be the end of it. I'm no Karen but I kind of think that if one salesperson pulls this with a customer, there should be some sort of "hey, we're sorry, do you mind waiting five more minutes and we can get another sales person/check and see where your salesman went?". I devoted a lot of time to commuting all the way up to Concord and had been promised an appointment time wherein I could shop for cars. The only explanation I can think of is that, because I wanted to buy a used car, I wasn't worth his time. I wasn't a customer that would yield a huge bonus off commission or whatever. He devoted a lot of time to another person DURING my appointment time. If he had already had an appointment with her before I booked my time, he should have told me he was not available at my requested appointment time, or allowed another sales person to take over for him! If the issue was that his prior appointment with a client before me had just run long, he should have been transparent about it-- called or texted beforehand to let me know he was behind schedule. Or, given me to another salesperson. Everyone was very friendly to me, which is why I didn't give 0 stars, but these actions were rude. I spent about two hours there, most of it was just waiting. I can't understand why he would double book me and then just leave me without explanation. I don't think I'll be returning, or if I do I will ask to have another sales person. read more

This place refuses to stop sending junk mail to our house to someone who does not live here. For 3 years I've been calling, emailing, returning the mail - they just refuse to stop. Some how these scammers think by harassing us, with a name that doesn't exist, will some how get them business. They absolutely will not stop. 3 YEARS. One time I called, the person angrily told me to "throw it away" and hung up. One time I called and the person on the line uses some profanity to me and hung up. Is this a place you want to buy a car from? Finally today I emailed all of upper corporate. I will continue to email them until they remove our address from their database. Takes 20 seconds to take our address out of their database - they'd rather waste paper and postage sending garbage to someone who doesn't exist. Can anyone explain this mindset to me? I will never understand these sleazy dealerships. What do you think will happen if you keep harassing us? We'll some how use your scam business? So if these people won't stop harassing me, a person who has zero to do with them, never stepped foot on their lot or talked to anyone here and keeps sending garbage to my house to someone who does not exist after 3 years of requests to get it stop, what do you think they will do with someone they DO work with on a car? Do you think this is an honest dealership? Do you think they are going to help you or not start harassing you if you buy a car from them? Do you think they'll fix any problems you have? This is as an unethical place as there is. Just please think about that for a few seconds if you're considering buying at car at this sleazefest. Look up this dealership. Do an internet search. It's not pretty. What kind of dealership uses profanity to someone who is simply calling to ask them to stop sending junk mail to their house to someone who does not exist? Is this a place you want to trust with something as important as your car? Think about it. I included the BBB rating - see my screenshot. Don't take my word for how shady this place is - read the other reviews here - see my screenshot. read more

Concord Honda - D- rating on BBB. Ouch. That tells you everything. - Auto Repair Near Me - Concord, California

Took my wife's car in for service. More than 2 hours for a battery replacement when I was originally quoted 1 hour to 1.5 hours at the latest. According to the service advisor once my vehicle was ready for pick up she couldn't find me, which is odd as I was in the waiting room the entire time and could see her talking with colleagues and never did she come to the waiting room looking for anyone. She said she texted my wife "a while ago" when she finally came to grab me, which means she wasted a not insignificant amount of my time. I can't wrap my head around the logic at work here as I could see her from where I was sitting and she knew that I was the one dropping off the car and that I was in the waiting room. I never saw her "looking" for anyone. When I was paying she offered no apology, just that she guessed she "texted my girl". As we are returning customers, and I didn't entirely enjoy our first service at this location, I can confidently say these people do not care about providing a quality customer experience. I can understand something taking longer than expected. I can understand making a mistake. But this all just seems like blatant disregard for the customer. With everything becoming so expensive I highly advise against spending your hard earned money here. read more

Carolina was able to work around my busy schedule and stayed in contact with me throughout my lease return. She was patient with me as I hemmed and hah'd between vehicles going back and forth between the Elite and Touring. White vs black exterior and grey vs black interior! I will say do not be forced to get a warranty if you don't want one! Honda is excellent and their vehicles come with warranty. Do your homework! read more

Concord Honda - Carolina was great! - Auto Repair Near Me - Concord, California

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Wanted to leave 0 stars, I made an appointment for this: MKH214975 ( Wednesday 07/30/2025 ) I drove 2 Hours ( Round trip ) plus I'll have to pay the toll on my way back home, when I got there They said: Car isnt here; is in the body shop, I replied: Well You told me to be here so go and get the car I'll wait, the guy just said I can't do anything car is in the body shop, But I can show You another car, or We will have it available on Friday ( Unbelievable ) NO!! I ALREADY KNOW WHAT CAR I WANT!! No apologies, nothing!! They just didn't care, CLOWNS!! Most likely owner will reply: "Please contact our general manager to make it right" Really the one that is flipping someone off on his Facebook profile? No thanks I don't use to deal with unprofessional clowns. read more

Great dealership, they always take care of us. Wasif in service is excellent, he is a pleasure to work with and we will be back for sure to see him. Thank you again read more

Given these weird economic times, it was a headache trying to shop around for new cars. I was looking at their website online and got connected to Sam. He was helpful throughout the whole car buying process, from shopping around, to test driving, to negotiating , and to the final purchase. He gave thoughtful feedback on what type of car matched what I was looking for. Although I didn't move forward with a trade-in, he did not give me pressure when moving forward. He was willing to work with our budget and was not pushy at all. He even offered me a courtesy ride when picking up my vehicle a different day. Communication from this dealership was very prompt and professional. I recommend checking out this Honda dealership when shopping around for cars. One suggestion I have is for the finance team to be a little bit quicker. Because on the day that we were there, it was not that busy and yet we still have to wait for over an hour for paperwork, although I understand given that it was a Sunday. read more

Needed my key battery changed and the young gentleman working the front desk in the Parts dept. was very nice and helpful. Change the batteries and rang me up in 5 mins for both keys. read more

It was my family's first time dealing with Honda dealership in Concord and all the staff were friendly and made us feel like family. We'd mainly like to acknowledge Stephanie who helped us from start to end with finding our perfect car. Her hard work before visiting the dealership made us feel confident that we could walk out with a car, and she constantly came to check on us throughout our experience . Tommy also walked us through the steps in our process, helped us test drive the car , and learn some of the features it came with. He was patient, informative, and made sure we were satisfied . Lastly, Karim in finance helped tie up loose ends with payments. We appreciated his interest in learning more about us and also helping us protect our car. If we had to choose one thing to "complain" about, it would be the wait time but understand this is very common when buying a car . Everyone made sure we were comfortable while waiting. Thank you to the team at Honda for your help and providing a great experience . read more

Concord Honda California you listed a 2025 Odyssey $790 & I demand you be honorable and sell it for the listed price, which is what is required by law whether or not it was a mistake. You posted this on TWO SEPERATE SITES (cars.com & concordhonda.com. So far, all I've received are your excuses and no Call back from the sales manager/owner?!? Dustin Piring (sales) Called me this morning 9:20a and said 1) that must be a mistake, I'll see what they'll do about selling it to you at this price 2) I doubt they'll sell it for that low. 3) It (the car) doesn't exist/isn'tavailable. When I ask for a manager of sales or the owner, he says...4) It would take me a while to find out who to refer you to, to resolve this issue because I'm not sure who handles it....then he says, 5) All the managers are in a meeting right now. Lol. Come on....resolve asap instead of giving excuses and suddenly both the car and the management and owners are nowhere to be found? Don't trust a sales pperson or dealership that has no integrity or desire to resolutely take responsibility and accountability. I hope the pics & video are clear because I am getting an error that says, yelp cannot process media? read more

Concord Honda - Proof on concord honda site of the listing they are not honoring. - Auto Repair Near Me - Concord, California

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Excellent staff specially Ms Cristal is very nice and she been above and beyond my expectations. Just because of her I bought a new CRV. I thank you Honda team. read more

Concord Honda - Hard working people - Auto Repair Near Me - Concord, California

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JUST DON'T! I took my car there for a B1 service, because they offered a reasonable pricing and had good availability. However, after the service they sent me a list of "critical" thing that needed to be completed (including break fluid exchange and transmission fluid exchange) which had already been completed by Walnut Creek Honda not less than 10 months prior. These were identified as "CRITICAL" services that needed to be completed in an immoral and illegal attempt to "churn" unnecessary repair costs. These were recommended absent any reasonable evidence or reasonable inspection of the vehicle AFTER the advisor had been advised that all recommended services had been performed by Honda of Walnut Creek. read more

Walked into this Honda dealership genuinely interested in test driving three models. They had one. Fine, I get it--inventory issues happen. What I don't get? Being greeted by a disinterested "salesperson" who looked like he'd rather be anywhere else. No handshake, barely eye contact. I've had warmer greetings from vending machines. I finally get into the one car they actually had available, start pulling out of the lot, and he asks for my phone number. I said I wasn't comfortable giving it. He replies, "Well, that's just our process." I promptly got out of the car handed the keys back. If your process is "no phone number, no test drive," then I guess your process is also "no sale." So to recap: 2 of 3 models? Not available. Basic human courtesy? Also not available. Respect for a potential customer's privacy? Nope. You lost a potential sale over a phone number?? Hope it was worth it. read more

Sad that you bring your car in for repair and they damaged it and refuse to do warranty repair on oil leak on a car with 26,700 miles on it. Damaged my rear bumper in December last year and told me they would make it rite 3 months later nothing and both of my messages went with no reply. If that's your version of excellence customer service way off base. If I hadn't had work order signed it would be my word against theirs read more

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So basically went in with my mom to get her a used car since her previous car was totaled. I already let them know that I read between the lines. I was a sales manager for several years and that we wouldn't be needing anything extra beside the cost of the car. They intentionally waited for me to leave to convince my mom to pay for a warranty on a 2021 Honda HRV with 22,000 miles which is absolutely ridiculous. I find it strangely malicious that they went out of their way for me to leave and my mom to be vulnerable to go ahead and get the deal done for her to greet the warranty - after I've already told them not to change anything. That was extremely shady and disgusting of them to take advantage and add on 3,500 of a loan that was not necessary. read more

Sold them a vehicle back in October. The process was totally fine: they were transparent with how it all works, their relationship with other dealers in the area (you'll be able to squeeze out maybe $100 more if you go from dealer to dealer, but there is very little negotiation room doing this because their profit margins are small on their turnaround sale), and friendly staff. Dare I say it was even a pleasant experience! However where things became a pain is that they didn't file the paperwork with the DMV. I found this out via a number of notices from Fastrak about toll violations for this vehicle after I sold it to Honda. Fastrak of course waived the fees when I showed them the proof of sale (4 times), but this has resulted in a delay of receiving tags (that were paid for back in November) for a vehicle I subsequently purchased. I asked Fastrak why they're sending me the toll fees, and they said the DMV has the sold vehicle associated with me on their records still. So yeah, seems to be a bit of an administrative failure when one of the most important things to do is communicate this with the DMV and it's not done at all read more

agent brian almanza is very nice.explain everything very well.didnt wait for long.5 star for him

Dustin was the best! Easiest buy, I'm very happy.. I will be back if I ever purchase a car again. read more

Concord Honda - Auto Repair Near Me - Concord, California

Concord Honda was very good to us getting a new car. From our salesman, Jesus to the finance manager and the rest of the staff, smooth, efficient, courteous, and friendly service. Jesus got us the car. We wanted at a very good price and also managed to get us a good deal on our extended warranty. Thank you to the whole dealership for helping us get our new car. Darrell and Sharon read more