I had a very good experience negotating a price for a 2013 Accord with Eric Carr, the internet sales manager, at Walnut Creek Honda. I was negotiating on behalf of my parents. I contacted initially almost twenty dealers in the Bay Area, via email, to ask what price they could give me on an Accord. Eric stood out by far as being the most straightforward, honest, not pushy, pleasant person to deal with. Only one other dealer (Berkeley) was even remotely as pleasant to deal with as Eric. When I named the specific model, package, and color of car I was looking for and specified that I wanted an "out the door" price (including all taxes and dealer fees), most dealers failed to give me the information I asked for, many gave me a song and dance about why they could not name a price via email (Hayward especially, even while others did exactly this), and many pressured me to come to the dealership to negotiate (where it would obviously be easier for them to deploy their sales tactics and keep me from shopping around for the best price). Eric responded right away answering the exact question I asked, with a good price. When I told him I had a better quote from another dealer, he didn't fuss, he lowered his price to what he said was the best he could do (a couple hundred more than the price I named), and even gave me advice on how to deal with the other dealer (to be sure to get the full out the door quote in writing, tell them I'd bring a cashiers check in that exact amount, and ask for the VIN number of the car). Beyond that, all he had to say was to please keep him in mind if things didn't work out. Things didn't work out at the other dealer (Berkeley), because when my parents changed the color they wanted, the dealer took is as an opportunity to start negotating the price again and gave me a song and dance about how they'd "lose money" at X price, etc., even though many other dealers at this point were offering me similar prices. So I went back to Eric, who had no problem finding the color we wanted and made no hassle, sticking to the price we had already negotiated. At this point, I felt Eric was the person I could most trust, who would stick to the deal he made and not play any games. He had been easy to deal with every step of the way, timely in his email responses, and totally straightforward. When my parents took their old car in the get a price on their trade in, they found the people at Walnut Creek Honda in general to be incredibly nice and helpful. They offered a fair trade in price on their old car right away without trying to haggle (which we knew was about right from looking at Kelly Blue Book and talking to the Buggy Bank people in Berkeley). In the end, we also got a price on the new Honda that was well below invoice. (If people want an idea of how much cars really sell for, they should look at TrueCar.) Finally my parents met Eric, when they went to pick up the new car. There were no surprises, the deal went ahead as negotatied via email. They said Eric was incredibly nice in person. And he spent a lot of time showing them how to use the new car. I'm a pretty assiduous person, when it comes to things like this and I can honestly say that no other dealer in the East Bay, on the Peninsula, in the South Bay, up north, came close to Eric at Walnut Creek Honda. A lot of people will say they do no hassle deals, Eric Carr offered the real experience. It was a pleasurable departure from what one expects at car dealerships. Thanks Eric. read more

Dear Honda Aileen W., I am writing in response to your recent response to my yelp review. Unfortunately, I am compelled to share my disappointment with the level of service I received during this ordeal. After I initially posted my review, I did receive a call from a service representative from your dealership. However, the encounter with the service department manager left me empty with his lack of customer service. His demeanor was both rude and his customer service was very unprofessional, which was disheartening, considering the importance of customer service in the car dealership industry. My primary grievance is that despite the inconvenience of having to bring my car to another dealership for a second opinion again due to a condenser failure shortly after it was initially serviced at Walnut Creek Honda, there was no acknowledgment or apology for the trouble I endured. Taking time off from work and experiencing the added stress was far from ideal. To make matters worse, when I sought a second opinion from another dealership, they informed me that the part used by Walnut Creek Honda was not a genuine Honda part, which likely contributed to the rapid breakdown. Again, there was no apology or attempt to make amends for the situation. The service director even requested that I remove my review without offering any apology for the major inconvenience I had faced. Moreover, he asked me, "Do you believe me that we didn't use an aftermarket part, and can you take down the review?" I couldn't help but find this request lacking sincerity. I honestly wanted to laugh. I want to emphasize that I would have been willing to remove my review if a simple apology had been extended, accompanied by a genuine effort to make things right. A small gesture, such as a complimentary oil change or any form of compensation, would have gone a long way in demonstrating Walnut Creek Honda's commitment to customer satisfaction. Regrettably, my interaction with your team left me with no sense of sympathy or proper customer service etiquette. I hope that this feedback helps you understand the disappointment I've experienced. To conclude, another Honda dealership replaced the faulty part under warranty, using the correct component, which resolved my car's issue. I hope that Walnut Creek Honda can reflect on this experience and work towards enhancing its customer service to ensure others do not encounter similar issues in the future. read more

Review for service department: I went to Walnut Creek Honda recently, and I will never go there again. The shorter service manager is a rude, condescending, poor excuse for a human. My Honda sedan driver-side seatbelt does not retract well, and the buckle frequently ends up in the door well so that the door does not close all the way when I get out. This person saw no problem with this, and told me so with attitude so thick that I could have cut it with a knife. It's the second time someone there has been way less than helpful. I called another dealership, and the service manager (who was, thank God, polite and helpful) told me to try washing the belt and letting it dry. If that did not fix the problem, he said to bring it in to be fixed at no cost (as it is under warranty). So now I wonder: Does WC Honda discourage warranty repairs for some reason? Do they not generate that much revenue? The way I was treated makes me think that the likely answer is yes. And this place charges way more for repairs and parts than reputable local independent shops. In this same area, compare them with Frank's, N Service, Frank and Paul's, et cetera. The shops I named give excellent service at much less cost. Oh yes: I see that many of the negative reviews for WC Honda get a response from their damage control person explaining how they are really there only to provide good service with a smile. Please: Don't insult me with that garbage. I can see from a lot of the reviews that this is not an isolated incident. You would be better spending your energy working on the issue on your own end. So thanks for the great service... not! PS: The business response is pretty much what I expected. My response to their response is this: The belt did NOT retract correctly. And, contrary to what was said, the service manager tried it only once. It had to be fed back into the retraction device by hand, most likely because the spring has become weak. Not WC Honda's problem. Also, the service manager is still flat out rude and condescending. I came in there in a good frame of mind and left pretty disgusted. I somehow don't see any apology for that. But the reply is a reasonable attempt at spin doctoring. Keep up the good work! read more

My car stopped running over the weekend while I was in Danville around 2pm. I called the tow service to pick me up and tow my car to Walnut Creek, which was the closest dealership. While waiting for the tow truck I called the service department to see how late they were open and if I needed an appointment. I was advised by the woman who answered the phone that their last appointment would be at 5:30pm because they close at 7pm. She told me just to bring it in. We arrived around 3pm and the bald man at the counter acted like he didn't want to help me. I eventually spoke with someone to tell them what was going on with my car. I was told around 3:30pm that they wouldn't be able to look at my car because the guys were getting ready to go home. Keep in mind they close at 7pm. All of the rental car companies were closed by then so that left me stranded with no car on a Saturday and unable to get to work on Monday morning. I live in Brentwood. On Monday morning I called to get a status on my car at 9am. I got no return phone call and had to call again at 10:30am. I was basically trying to get a status so I would know if I needed to get a rental car for work Tuesday morning. I finally got a call late afternoon after I had already made it to Walnut Creek on BART to get a car rental. My car would not be ready until midday on Tuesday. I have had my car serviced elsewhere and would have had it towed to that dealership if I had been able. I will NEVER go back to this dealership for car service. They have zero customer service and could care less about this customer. read more

I first went to see Zack Osteen at Walnut Creek Honda 2 years ago. It was not the best of times for me. Illness had left me a bit down financially and of course my car broke down and could not be fixed.. I explained my situation to Zack. I have to say Zack Osteen and John Drasdis are a great team. They explored all the possibilities that could help me get into a good car. They listened - they cared... and they made it possible and affordable for me to be able to get to my medical appointments at Stanford. WOW - I could not believe it. I thought I would be stranded and not able to receive the medical care that I had to travel so far to receive. I am getting back on my fee now and wanted to explore the possibilities of upgrading my driving experience. Of course I called Zack! There is no comparison as to how Zack and John at Walnut Creek Honda treated me 2 years ago and just this past week. I am the Founder of The Elder Care Team serving Elders, Dependent Adults and Veterans in Healthcare Advocacy and Legal Services. I have referred my clients to Zack and John over the past couple of years. All those I have introduced to Walnut Creek Honda told me they had a great experience. Final note: Both Zack and John have volunteered to help with our Fundraiser in October. You can't get any better than that. read more

Absolutely Outstanding Experience with Michael at Walnut Creek Honda! From the moment I walked into Walnut Creek Honda, I was greeted with warmth and professionalism, but it was Michael Hodge who truly made my experience unforgettable. His customer service was nothing short of exceptional--attentive, knowledgeable, and genuinely committed to helping me find the perfect vehicle for my needs. Michael took the time to really listen to what I was looking for. He patiently answered every question (and I had many!), clearly explained the features and options, and never made me feel rushed or pressured. His honesty and transparency made the whole process feel easy and stress-free, which is rare in a car-buying experience. What truly stood out was how Michael went above and beyond to ensure I was comfortable and confident with every step--from the test drive to the final paperwork. He made sure I understood all the details, and his positive attitude and professionalism made the entire transaction feel like a breeze. If you're looking for someone who genuinely cares about their customers and wants to make sure you leave happy, Michael at Walnut Creek Honda is your guy. I can't recommend him highly enough. This was hands down the best dealership experience I've ever had. Thank you, Michael! read more

I had a disappointing experience at the Honda dealership in Walnut Creek, largely due to my interactions with Tony, the sales representative. Tony's behavior during my visit left much to be desired. Firstly, he refused to provide me with printed quotes, claiming that they were the dealership's property. This lack of transparency made it difficult for me to make an informed decision about what I could afford. Furthermore, Tony repeatedly pressured me with the insistence that I had to make a purchase on the same day. This aggressive sales tactic was off-putting and did not align with my desire to carefully consider my options. After a few days, Tony followed up with a phone call. When I informed him that I had made a decision, he rudely interrupted me and abruptly ended the call. This level of discourtesy was entirely uncalled for and further soured my opinion of the dealership. Throughout my interaction with Tony, I made it clear what I was looking for and how much I could afford. Instead of providing honest and straightforward information, he resorted to fabricating stories about conflicts between their advertised ads and reality. This approach did not instill confidence in the dealership's integrity. read more

This is my very first review and unfortunately its not a good one. I previously owned a Honda and was in the market for a new car and thought I would get another Honda. I had just came from the Concord location and though I would stop in to browse the lot. The staff at the Concord location are a bunch of jerks so thought I would try a new location. To me, being nice and welcoming is a big must and they didn't seem to care to much about that. So I stopped by the Walnut Creek location last Tuesday afternoon to browse, I didn't immediately see anyone in the lot so I wondered into the building and walked by the reception desk. She didn't say hello, nor did she have any emotion on her face at all, more like a sneer. I certainly felt like I might be inconveniencing her if I asked a question. AT that point I really didnt want to even try to talk to a sales person. That is not a good way to start off, that's the reason I wont go back to Concord, now I won't be going back to Walnut Creek. I really debated on whether or not I should post this, but just in case......please look into a more approachable receptionist. read more

I purchased a used car from Walnut Creek Honda this weekend and overall my whole experience was nothing but premium and fantastic! Jeanne De Lorenzi was my car sales specialist and I cant say enough good things about her! She stood my by side the entire way and answered all of my questions/concerns. She made me feel like family and gave me sensational customer service. She also waited until all the paperwork was done to install my blue tooth and wave goodbye. I also wanted to thank Basilito Cruz, who was my finance specialist. He was very kind and took time to explain each page of the car contract. I wanted to mention that signing the contract was seamlessly easy, due to having in his office state of the art technology! He opened up my contract literally on the flat surface of his desk, which allowed me to sign my contract electronically. Mr. Cruz made this process stress-free. He even printed out a hard copy for my records. If you want to be treated like family and receive excellent customer service, go to Walnut Creek Honda for your next vehicle! Trust me you will not be disappointed. read more

*review based on conversation with sales manager John Smith* We bought a used car here late May this year and yesterday the car went down and AAA technician said the battery out and was in a very bad condition that shouldn't have happened if the car was purchased from dealership within this very short time period, so we called and all John was providing was just stating that we didn't purchase service agreement and battery was not covered so nothing he can do. He was being very impatient and even accusing that we did something wrong that drained out the battery and even said he had no time to deal with this. Very unprofessional and I had definitely better experience from any car dealer I have worked with. We are a Toyota family and it was our first time having Honda but unfortunately, this is our first and the last Honda we will ever purchased when after service treated us like this. Sorry Toyota for not being faithful and lesson learned! Bye Honda! read more

I recently had the pleasure of working with Michael Hodge at Walnut Creek Honda, and I couldn't be happier with the service I received. From the moment I walked in, Michael greeted me with a warm smile and made me feel valued as a customer. He took the time to understand my needs and preferences, guiding me through the available options with patience and expertise. Michael's knowledge of the Honda lineup was impressive, and he was able to answer all of my questions with clarity and confidence. He went above and beyond to ensure that I found the perfect vehicle to suit my lifestyle and budget. His professionalism and dedication to customer satisfaction were truly remarkable. Thanks to Michael's assistance, I drove off the lot in my new Civic Sport feeling confident and satisfied with my purchase. I highly recommend Michael at Walnut Creek Honda to anyone in search of exceptional service and a seamless car-buying experience. read more

I accompanied my daughter to Walnut Creek Honda to help her negotiate the purchase of her new car, a 2026 Honda HRV EXL, and the experience with Roger and David was outstanding. Roger, the salesman, and David, the general sales manager, made the entire process extremely easy and smooth. Roger was knowledgeable, straightforward, and there was no haggling whatsoever. We had visited and compared prices at several East Bay Honda dealerships, and these two gentlemen were by far the easiest to work with. They offered my daughter the best deal and treated us with complete professionalism from start to finish. They even put a bow on the car and filled it up with gas, which was a thoughtful touch that made the moment even more special. If you're looking for a team that is honest, efficient, and truly committed to a great customer experience, I highly recommend Roger and David at Walnut Creek Honda. read more