I just bought my second new car from Cartelligent and both times I thought the service was fantastic. Both times they got the exact car I wanted within a few days. They take care of everything including registration and plates. They negotiated a much better price than I could have gotten and their fee was far less than the money I saved. They sold the first car I bought. I drove in my old car and drove out with my new car. I sent one of my best friends to them and he had a very good experience also. And they saved me many hours of time. I highly recommend Cartelligent. Saul R. read more

Worked with Chuck Revell in Walnut Creek. He was very patient with me and very thorough on finding my dream car. Highly recommend Cartelligent read more

My wife and I were looking for a minivan and really liked the Honda Odyssey Elite. After trying to work with a few dealers we quickly became frustrated and sought help from Cartelligent to find the color and model we wanted. Hilary was amazing to deal with and even helped us compare the Odyssey to a couple of other rivals just to make sure we had all the info. After a few days Hilary found us the exact model and color we wanted and let us know it was due to arrive in just a few weeks. Once the car arrived Bill was quick to help schedule a time for us to pickup in Walnut Creek. On the day we were to pickup our 9 month old daughter had a bit of a meltdown so when I called Bill to reschedule, he was happy to oblige. He called me back a few minutes later and offered to have the car delivered to our home in Alameda right away, an awesome gesture for sure and one these tired parents really appreciated! Ricardo handled the delivery and he was awesome to work it, a good dude for sure. All in all I would HIGHLY recommend using Cartelligent. Especially in this crazy time of chip shortages, dealers selling for way over MSRP, etc etc Cartelligent really steps up to make the entire process just so smooth and easy. read more

I recently purchaded a car from cartrlligent. I was a wonderful experience. hilary held my hand through whole experience and even followed thru even tho she was on vacation. I received the car from Chuck and recardo who were very caring and knowledgeable in explaining features of importance on vehicle I highly recommend them if you are purchasing a vehicle read more

Fast and easy! Keith helped me find the car I wanted (a hot ticket item right now) by scouring listings across the entire state. He found me exactly what I wanted within 48 hours, at a good price. I am SO GLAD I didn't have to deal with dealership games and negotiation. Instead, Billy called to schedule the delivery of my new car, and Ricardo showed up exactly on time in it. Super friendly, easy signing of the papers, and I'm all set. Would definitely recommend Cartelligent to anyone, especially if the thought of visiting a dealer makes you queasy! read more

We had a completely different experience than it seems others have had. Cartelligent was nothing but an unhelpful roadblock for us. We were wanting a specific color combination on a vehicle from Acura (they don't allow you to order a specific vehicle). We were spending a lot of time trying to track this down on web sites, etc, so we thought we would try Cartelligent. The salesperson (Vincent) assured us that they could find it quicker, easier and for a better price than we could on our own and would get the "first one that became available in California". We told him that sounded great and we wanted it as soon as possible. After he looked around he said "oh that's a very rare combination and the only way to get it is to order it". We explained "but Acura told us they can't order a car". Oh no we were assured, he found a dealership that could do this for us. So we placed a deposit and completed a credit application. We were told eight weeks or so for a time frame, but communication was horrible. Every couple of weeks we would have to reach out and try to get updates from our salesperson-- he was NEVER proactive and seemed very disinterested in dealing with us. One day we noticed on the Acura site that the car we wanted was on the lot at a local dealer. We inquired with our Cartelligent salesperson, and were told not to trust the web site and that the quickest way to get our vehicle would be to "stay the course" with our current "order" So we waited some more. Then we checked the Acura site again and saw ANOTHER local dealer had the car we wanted on the lot. At that point we felt like we had nothing to lose, so we contacted the dealership ourselves. The next day we were driving home with the car we wanted, no help from Cartelligent. We contacted our salesperson to get our deposit back. He said he would get it for us, but after a week of not hearing back we just contacted the dealer directly that we knew was holding our deposit to initiate a refund. And to this day we still haven't heard another peep from our salesperson. So for us, Cartelligent brought nothing to the table other than holding up the process and causing a bigger hassle. read more

I bought my new GLS450 through Cartelligent. I could not get my car from dealers as it was in demand and there was no supply and I decided to reach out them. They were able to identify some cars that were good and reasonably priced compared to what I was getting from the dealer. I decided to order my car instead and they were able to get me a good pricing on kept me updated on the progress of the order through out. Finally got the car today. Completely hassle free and was in and out of the place in 30 minutes. Would recommend this place any time. Worked with Christian for the process and Ricardo for the delivery. Great folks. read more

Worked with Vincent, he took care of all updates and issues. Great service, will use them again for future purchases.

Chuck and his Team were awesome. They helped me with a tricky financing situation and were patient while I went back and forth on what I wanted. In a time where most dealerships are adding on $10k markups, they saved me a lot of money and got me the exact car I wanted. This is the 3rd car I've gotten with Cartelligent and I recommend them to everyone. read more

Just completed my 3rd Cartelligent purchase through Hilary and, again, was reminded why I will never set foot in a dealership. Hilary is amazing at finding exactly what you're looking for and laying out all options. To top it off, she's incredibly responsive and works quickly, which I really appreciate! Ricardo helped to deliver the car to me and was equally as helpful. With this transaction, Cartelligent even helped me sell my used car for a fair price and took care of EVERYTHING. If you make a purchase through Cartelligent, you will never be able to make a purchase at a dealer again; the convenience is truly unmatched! read more

Really loved working with Carintelligent! Totally different experience of buying a car then a dealership. Super patient, never any pressure and totally straight forward. Nick was amazing. In this crazy market, he found me exactly what I wanted at MSRP without any mark ups and I got the car the next day. It was fantastic and seamless process. He always responded right away when I reached out and was patient as I moved through the process. Highly recommend them and worth every penny! read more

I absolutely recommend going through Cartelligent to buy a car. I was able to tell them exactly what kind of car I wanted and they were able to make the process of buying a car the most easiest experience I have ever had. I personally will never buy a car any other way. Any questions whether big or small were answered quickly and I was never left waiting to hear a response from them. They were clear about the whole process from beginning to end and even made the process of trading-in a car especially easy as I have never had experience doing it. Thank you Cartelligent for such a wonderful experience! read more

This place is amazing! I contacted them for the first time on Monday, they had a car for me the next day, and by Thursday I was driving my brand new car! Super easy and very nice employees! 10/10 recommend!!! read more

Cartelligent - Car Dealers Near Me - Walnut Creek, California

Outstanding service from Cartelligent. Look no further if you are in the market for a new car in the Bay Area. Give them the specifics of the car you would like to buy and they take care of everything else, including the negotiations for a good price. They kept us informed through each step of the purchase and even provided an introduction to the new car upon pickup. We have used several auto brokers in the past but this experience was the best yet. read more

After leaving a not so great review with a poor experience, Cartelligent and it's owner David S. really turned my experience around. I felt heard, acknowledged and he got right to work, proving to me his service was the best at what they do. David was able to setup a meeting with one of his trusted dealerships, and I was able to rule that car 'in'. I had to tap the brake with purchasing the car, had a health issue come up, which delayed me for a while, but I'm confident I've found my preferred method of purchasing new cars in the future. Thank you, David, for restoring my faith in your company read more

This was the first time I used Cartelligent. I leased a custom order vehicle. This is my 8th car in the last 20+ years and my account exec Hilary was the best person I've ever met in car business! If it was for not her guidance, I would be still waiting for my car's arrival. She found the best dealer with the best pricing options. Hilary was able to access pricing that I can't access on my own. I exactly knew what I wanted to pay and Hilary got it. Her emails/texts/calls were timely and clear. She went above and beyond I expected. I was never in the dark in the entire process, never stepped inside a dealer (except for test drive), or hustled by dealers. At the delivery time, Billy at Menlo Park office was very professional. He was prompt to our appointment and entire process was completed in 10 minutes. I want to work with them again in the future. Highly recommended. read more

Hilary was INCREDIBLY responsive as an advocate for us, both during the purchase process as well as a full year later when a VIN # mistake surfaced. Firstly, if you've not used a service like Cartelligent before, it turns car buying from an unpleasant & opaque process into an easy one. Just as with the use of a mortgage broker when buying a home, you have a professional advocate representing YOUR interests. We never even had to visit the dealer where our car was sourced, as the paperwork and car were delivered to our home. A year later, we realized upon registration renewal that one number of the VIN was copied incorrectly, creating a huge paperwork headache and necessitating an unpleasant trip to the DMV. I CC'd Hilary just to keep her in the loop and she responded within minutes and volunteered to again advocate on our behalf with the dealer. Just as you don't want to go to court without a lawyer advocating your position, I wouldn't want to buy a new car without Hilary negotiating and handling the logistics for you. I can recommend Hilary and Cartelligent unreservedly. read more

I had a great experience six years ago when I bought my Honda Civic, and so I came back to Chuck and his team to buy my 2022 Honda Accord. When I gave Bill my keys from the Civic and he gave me the Accord keys, we laughed when we saw it was his handwriting on the key tag from 2016! Same great guys and same great service! They will see me again in a few years when I wear out the Accord. read more

I initially contacted Cartelligent when I was looking to purchase a new Mercedes SUV. We had already been to the dealer and driven the car, so we already knew what we wanted. We were an easy sale. I communicated with Hilary Lucas via telephone and e-mail, as a referral from a member of my family. Unfortunately, Cartelligent requires a $500 prepayment JUST to QUOTE you for the purchase of a new vehicle. If you don't end up completing the sale with Cartelligent, they will refund you the $500, but this seemed like a needless step and hassle we didn't want to deal with - charging $500 to my card just for them to give me a quote when the dealer was willing to quote me for free. We ended up giving the dealer a low-ball offer and they ended up accepting, much to our surprise. When I told Hilary via e-mail that we no longer needed Cartelligent's service for the new car purchase since we had decided to purchase through the dealer, she seemed to be upset and snippy at me in return. She wrote in a response e-mail, quote: "I understand your concerns but doing 3,000 cars a year with 500+ being MB's guarantees you we are the only way to buy and order a car. Our Yelp reviews back us up. Apologies for not explaining what we do better - just very concerned for you as there is no way you will pay less by doing it the way you did." I felt her last sentence was arrogant, condescending and almost scolding, by telling me there was "no way we would pay less by doing it the way we did." How does she know that? I never told her what we offered. How is Hilary so certain we were paying more than we should have? She didn't know what our offer was! Nevertheless, I still had my old car I needed to sell, so I told Hilary I'd contact her again when I was ready to sell my 2013 Honda Accord. When the time came, I e-mailed Hilary again that I was ready to proceed with Cartelligent making me an offer on my car, and she never responded! I guess her ignoring me was her revenge for us not purchasing my new Mercedes through her. When she failed to acknowledge my e-mail after 48 hours, I called Cartelligent's San Jose office and spoke with Brendan Quibelan, who was extremely friendly and happy to help me gain a quote from Cartelligent for the purchase of my old car. I then e-mailed Hilary a second time letting her know that I was now working with the San Jose office, and she ignored that too. So, if you're looking for a woman to get snippy & rude with you if you don't end up purchasing your expensive car through her, and then ignore you when you still (stupidly) contact her again to sell your old car, Hilary Lucas is your woman. By the way- I have ALL e-mails between Hilary and myself saved, if anyone needs to see proof of her responses, or lack thereof! read more

Cartelligent didn't really work for me. First, let me explain what they do: you figure out what car you want, they go out and find it and negotiate a price, they do all the paperwork with you and deliver your car. You pay them a flat $500, and the hope is that they are going to negotiate a better price than you can, and eliminate a lot of the hassle. This probably works really well for people who (a) have a very specific idea of what they want, and (b) don't want anything at all to do with the buying experience. I think the pricing they secure is good, but nothing you can't accomplish on your own if have the time or inclination. Which is why it probably makes sense for those who don't. In my case, I was fuzzy on what I wanted and still had to test drive a whole bunch of stuff. As a result, we had a couple of back and forths that they mistakenly interpreted as my not wanting them to move forward. Radio silence ensued... Luckily, they didn't charge me in the end, so no harm and no foul. So the lesson in my mind is that if you're going to use Cartelligent, be ultra clear about what you want and overcommunicate with them if you don't hear back. If you have any doubts about what you want and need to test drive different cars, you might as well just finish the deal yourself. read more

I was in the market for a 2018/2019 Jeep Wrangler Unlimited JL Sahara and decided to try Cartelligent out as I was having trouble finding the exact options I wanted. I started the service on February 5th and things started out great. Keith pulled together a list of vehicle options in two days and we found one exact match. The price was ok, I think in person I could have gotten a slightly better deal. Taking the Cartelligent fee into account I ended up saving about $2500 off of MSRP. Then everything went off the rails. After some back and forth I decided I wanted the car, but would like see some pictures and get a look at the window sticker. Keith said he would secure the vehicle and get back to me with what I requested. I sent an email two days later....no response. 4 days pass (Feb 11th) and I am told the car has not been secured. Finally on February 14th I get the news the car is mine, but now the logistics on the delivery need to be made. Long story short there were further delays and I finally took possession on February 25th. Now I understand my experience may not be typical. The dealer who originally had the vehicle was unresponsive and unprofessional (according to Cartelligent), there was a mechanical issue with the delivery truck and finally there was miscommunication on when the car would actually reach Walnut Creek. Still, I can't say the experience was better than dealing with a dealer directly. All that being said, I am still giving them 3 stars because they did find the vehicle I was unable to, although given how long it took to get the car I probably could have found one during the time I was waiting for the Jeep to arrive. Just know that Cartelligent does not own the entire buying experience soup to nuts and your mileage may vary. read more

Great service and people. Particularly "Hillary" went out of her way to be an advocate and find us the right car. Highly recommend.

Hillary is awesome. A pleasure to work with. Prompt, responsive, and very honest. Thank you, Hillary for making our experience a positive one! read more

I contacted Cartelligent looking to purchase a new sport compact car. Michael picked the phone and explained to me how the service works and what I could expect using Cartelligent. I ended buying a Hyundai Veloster Turbo and I am extremely happy with experience. The reason why is Michael and his ability to get me a great deal. Michael went back to the dealership three times to get me a better deal. In the end I saved over $2,000 on the car and received great loan terms. I would recommend this service to anyone who is looking for a new car. Very happy customer and lifelong customer. Thanks, Cartelligent read more

I don't think we'll ever set foot in a dealership again. Thanks to Darren and Cartelligent's excellence and awesomeness, we got our beautiful 2016 VW Golf about 3 business days after we got in touch with them. They helped us take advantage of discounts, figure out how to qualify for more, and all in all we saved at least $2750 by working with them. Their cut was pennies compared to how much they saved us. They even helped us trade in our janky old Jetta. When we picked up our new car everything was as we ordered, and Darren guided us through the contracts and ins-and-outs of the new car patiently, professionally, and quickly. (Very important if you're excited to drive off and play in the new car!) Cartelligent provided an easy, stress-free, and (dare I say) fun process compared to going in and haggling with the often sleazy up-selling dealers. They get extra points for working with us over the holidays. I can't recommend this service enough and encourage you to give them a shot -- you won't be disappointed. read more

Kind of pointless. If you want someone to do everything with you, its not bad, but their pricing and negotiation is worse than what I can and did do on my own. Furthermore, communication is a bit painstaking and they want calls for everything, rather than leveraging e-mail. They kind of feel like a travel agent solution to a new online-web world. Would avoid them and go with a modern approach. They will not save you anything material in money, and may save you time if you hate cars. read more

Today we purchased a 2015 Mini Cooper S, the process was seamless, enjoyable and easy. Since the first call everything was straightforward. We got the best price (5% off the retail price), the best interest possible and the best treatment. We felt pampered, spoiled, and cared for. A special thanks to Hilary Lucas from Cartelligent in Blackhawk Plaza Cir, Danville, CA, who helped us to make the process of buying our grown-up toy an enjoyable one! The best way of buying a car is with a broker!! No doubt!! Skip the dealership!!! read more

Last week I purchased a new car through Cartelligent, and it was the best experience... I had gone to my local Subaru dealership a few times, getting an idea of what car we wanted. Test drove the Forester and loved it. Spoke with an employee for a bit about the different models/packages, and I settled on one of them. The dealer explained they have that car on a different lot, but how about *this* one right here??? (wrong color, wrong package). No thank you, I'd really rather have *that* one. Somehow, what I just described took an hour and a half. Then I mentioned to a friend at a BBQ that I was car shopping. My friend says, hey, you should try Cartelligent. I called and left a message on a Sunday. Darren from the Danville office called back Monday morning. I described what I was looking for, and 2 days later he had found the car we wanted, at a great price to boot. The following Monday the car was ready for pick up. I signed the docs, got the keys, left my old car for them to auction off, and away we go. Couldn't have been easier, and the new car had some nice features I wasn't expecting - in other words, it was better than expected! The time and money saved was WELL worth their fee. I was worried at first that maybe this was a service for luxury car buyers, and my modestly priced Suabaru Forester wouldn't be worth their time. Not the case. Darren was super responsive and very professional through out. Looking to buy a new car? Cartelligent is the way to go. read more

This was the easiest and most convenient way to buy a car. No only did I save thousands of dollars, but the entire purchasing process (from the initial discussion to taking possession of the car) took a little over an hour. After contacting Cartelligent, I had my car with a few days including customized options. Micheal Carbone was excellent. He was very knowledgeable about purchasing trends and financing options. He quickly canvassed a network of dealers and found my car within two days at an incredible price. Further, he clearly and promptly responded to my questions throughout the process. I picked up the car at the Walnut Creek office. Justin Franklin was great. He had the needed paperwork ready (which took only 15 minutes to sign), walked me to the car, and was thoroughly knowledgeable about the car's features. All in all, the car buying experience could not have been easier or more pleasant. Michael and Justin were terrific. If you want to save time and money, consider Cartelligent. read more

If you're looking to purchase or lease a car, look no further. Cartelligent streamlines the entire process and eliminates the headaches, haggling and oh, the a mysterious "manager" behind the mirrored window is gone! Know the vehicle you're interested in or at least narrow it down. For a nominal broker's fee you will have your vehicle when you want. Hilary was great throughout the process. I even had a trade-in which Cartelligent handled (again, no more haggling!!). They can and will go over the entire vehicle, bells and whistles and set up your Bluetooth, etc.....wish I had the time to stick around for that portion but I was on a time limit the day I picked up my car. My bad as I'm still trying to figure out what the car is capable of (even after a year!). read more

Decent service if you want to avoid the inconvenience of going to the dealership, not good if you want to get the best pricing on new car. Today I got time so... Long story short: they got me the wrong car (I wanted blind spot sensors and you can only tell once you drive a Wrangler) and I only realized this after signing the contract. Fortunately, I realized this in time (like 10 minutes after driving the car from the Walnut Creek office) and took the car back and got refunded. Not a good service if you prefer to communicate via email. Many of us that work days jobs do not have the time to answer multiple calls per day whenever they find options. I expressed my desire to communicate primarily via email and Michael kept calling with information that he could've emailed. All the time spent communicating with Michael was a waste because I was better off going to the dealership and ordering my Jeep Wrangler to my exact specifications. I got my Jeep for $1,600 less than the one I had signed a contract for and got my Cartelligent fee back bringing my total savings to $2,000. No one cares about your money as much as you do. When I requested that Michael offer the dealership slightly less than asking price, he quickly responded that there was no way and I was already getting a below market value price. When I asked Michael where the Jeep was located because I wanted to see in person (to confirm it was exactly what I wanted) he said all the info he had on the car was that it was "nor cal." When I told Michael I needed time to sleep on it, Michael said there was exactly one Jeep in all CA with my specs... no pressure? I got the overall impression that they are busy, which is understandable, and they do not have time to be a true advocate. Even after I let Michael know he dropped the ball, and I wanted my money back I didn't get an apology. I'm sure that apology is coming soon... Update: the Cartelligent team reached out offered a few thoughtful ways to correct our situation. We are confident that Cartelligent provides a great service that protects consumers from aggressive dealership tactics (the reason we initially decided to work with them) and that our situation was unique. Would recommend this service for those looking to avoid dealership drama. read more

I value my time and did not want to spend my weekends in car dealerships. The last time I bought a car it was a long drawn-out experience at the dealership. Darren helped us find a new Mini in the exact color and features we were looking for and it took just a few weeks. He also went to bat for us by bargaining with the dealership to get us the best price. He clearly explained all of the paper work I needed to sign and gave me a good introduction to the car's features before I drove off the lot. It was a great car buying experience and we will come back when my wife gets her car. Cartelligent provides a great service and is a "disrupter" to the traditional way of buying a car. Thanks again. read more

Cartelligent has turned the car buying/leasing process into an enjoyable experience. Generally speaking there is far too much friction in this process but Cartelligent eliminates that and due to their great lease negotiation skills, you get right to the point quick and the transaction is completed. Hillary in particular was fantastic. Great upfront, during the process and post transaction there is still great follow up and communication. Save yourself, hours, days and money and check them out. You will never walk back into a dealership and negotiate your own deal again. Super happy with entire experience. read more

I have had an extremely favorable experience with Cartelligent, and specifically with the kind of service and value they provided. Hilary was terrific, very responsive, and found us a great deal on our car what I am sure we wouldnt have gotten on our own, or at least expended significant amount of time and effort in coming close. The constant communication (email and test were generally my preferred method, but she was always open to chatting if I found it easier) was refreshing. And Billy from the Menlo park unit was fantastic in accelerating our car delivery. We had some logistical challenges and they worked hard to make it happen on a late friday evening. Billy was also very thorough in helping us do the walk-through. And selling/trading-in my car was easy as well. Overall a thorough job. Delivering great value. My friend referred me to them and my thanks to him! read more

I've used Cartelligent a couple times and they are always so helpful. Definitely the best way to buy a car.

My first review on yelp goes to Mr. Joey! He was Excellent, Attentive, Friendly, Considerate of my time and Honest. Please give this man a raise! He deserves it! read more

I have used different autobrokers in the past with mixed results I decided to try out Cartelligent had the pleasure of working with Mitchell. I can say Mitchell was very attentive, professional and reliable in delivering information to me on a timely bases. Though I did not purchase this time through Cartelligent (chose a certified preowned instead) I certainly will look forward to working with Mitchell in the future when the opportunity to purchase a new car comes up read more

I had the most phenomenal experience with Julian Plath in Sausalito and Justin Franklin in Walnut Creek, start to finish. I will never EVER buy a car from a dealership again. I got the car I wanted within two days, and spent just 15 minutes filling out paperwork. And the price was fantastic and much lower than I would have gotten trying to negotiate with a dealer. It was a breeze! I also got expert advice about leasing vs. buying. I cannot recommend Cartelligent enough. For just $500, there is no reason NOT to go with them. read more

I contacted agent indicting which specific car with model color and price. I also explained the proice offered by a specific dealer. Based on the price provided by me, he already came to conclusion that they would not be able to get price close to it and I asked him to check and get back to me. After few minutes this agent comes back to me stating that they will not be even able to get a price close to what's been offered by a dealer. I was extremely shocked and surprised but decided it's not worth while to explore further. I thought they're in business but cannot really negotiate or get any better or close price? read more

I was referred to Cartelligent by a friend when I was looking for a Honda Accord with manual transmission -- a rare breed these days. Reading about Cartelligent on Yelp, I found glowing reviews of Hilary Lucas, manager of the Danville office. In short order she responded to my message and thus began a cordial working relationship. Her advice and coaching enabled me to let go of my obsession with stick shifts and steered me towards a broader range of possibilities. Her enthusiasm was itself heartening given how challenging a car purchase can be. For those who are new to dealing with auto dealerships and their beguiling but often deceptive promises, Cartelligent provides a service you can trust to tell you the truth. She helped make this elder's first new-car purchase a pleasure. Vote for Hilary in 2014, and beyond! read more