Shoutout to Bernard & Nho at Chevy Concord for helping me out so much! I had to get a smog check, and my Volt struggled to pass--not once, but twice! There were faults causing things like the check engine light to come on, which I had never had an issue with before. After it failed smog the first time, I took it to Chevy Concord and they resolved the issue. But when I went back to get the monitors checked, the lights appeared again! Frustrated, I brought it back to Chevy Concord. Bernard & Nho really took their time to diagnose the issue, clear the faults, and even smog the car themselves--and it passed! I'm so grateful for Bernard & Nho's help and their expertise with the Volt. I'm especially happy to finally have my smog check passed after all that! I'm hoping to keep my Volt for years to come, and if something does go wrong, I feel confident bringing it back to Bernard & Nho. Thank you both!! read more

We brought the car in for service and provided a due bill. Monday I received a call that the car was done, I touched bases during the week and asked about the paint pro. I mentioned I left the due bill they followed up saying it wasn't done and would be late Thursday if not Friday. I figured ok Saturday rolls around phones go to voice mail I texted my salesperson and then got a call back that it wasn't done and something about an appointment. I mentioned the vehicle had been done since Monday. Instead of assuming company responsability it was mentioned about phones and such. I've been in this busisnes over 40 years as an ASE and gm certified mechanic plus a service writer with over a million dollars In labor a year. It's easy. Own the job, own the responsibility and help read more

After test driving a car, we discussed the price and cane to an agreement. The deal was to put a specific downpayment, agreed on price, and zero interest finance of the balance over 60 months. I reiterated the deal exactly couple of times before they ran my credit. After running my credit, I exceeded the requirements - then they presented me with two options: 1- agreed on price if I pay cash. 2- agreed on price plus $3,750 (that was supposed to be a rebate discount) and zero interest on the balance. Of course, I got really upset and left without buying the car. Sharing my experience to save others from getting their credit run without the dealer honoring the agreed on deal. read more

I had an outstanding experience at the Chevrolet dealership in Concord from start to finish! Ash was an exceptional salesperson, knowledgeable, patient, and genuinely focused on making sure I found the right vehicle without ever making me feel pressured. He made the entire buying process enjoyable and stress-free. Joe, the General Manager, took the time to introduce himself, which really showed how much he cares about his customers. He made sure everything went smoothly and that I was completely satisfied throughout the transaction. That personal touch meant a lot and speaks volumes about the leadership at this dealership. A special thank you to Lisa in Finance. She was absolutely fantastic! Not only was she incredibly friendly and welcoming, but she took the time to sit down with me and thoroughly explain every detail of the paperwork. She never rushed me, answered all of my questions, and made sure I fully understood everything before I signed. Buying a car can sometimes feel overwhelming, but Lisa made the finance process easy, comfortable, and completely transparent. Her professionalism and patience truly made a lasting impression. It's rare to find a dealership where everyone works together to create such a positive experience. The customer service I received from Ashay, Joe, and Lisa was second to none. If you're looking for a new vehicle and want to be treated with honesty, respect, and exceptional service, I highly recommend the Chevrolet dealership in Concord. Thank you all for making this one of the best car-buying experiences I've ever had! Even though I didn't buy a Chevrolet, they had a Lexus when I went here that caught my eye! They were fair with my trade-in and gave me a great price for it. read more

Concord Chevrolet - Car Dealers Near Me - Concord, California

I came to see the exactly car I have here. I trusted Jag to help me out with the purchase. When I am signing the contract I stop because I saw the amount of what I am paying is way too high. I know I am rushing to go to work that day but Jag don't explain to me WARRANTY,TAX and all hidden charges is $13,000?way to high. The car still in the dealership because they are fixing something. Very disappointed with the people I talked to. They know my situation. I thought they cared but not. read more

Concord Chevrolet - The numbers is doesn't seem right - Car Dealers Near Me - Concord, California

I am sharing my experience so that others can make an informed decision before doing business with Concord Chevrolet. I originally purchased my vehicle used from Concord Toyota with approximately 90,000 miles and a two-year Fidelity warranty. At around 106,000 miles, the original transmission failed. In May 2023, I brought the vehicle to Concord Chevrolet for warranty repairs. They replaced the failed transmission with a remanufactured transmission, with an estimated cost of $7,664 including labor. Looking back, I question why a remanufactured transmission was installed instead of a new one, especially considering the significant repair cost. Fast forward to July 2026, and that remanufactured transmission failed after only about 54,000 miles of use. I returned to Concord Chevrolet expecting the repair to be covered under the transmission warranty. My service advisor, Edward Chavez, informed me that I needed another transmission but stated that the warranty had expired in May 2026. The paperwork I received states that the parts are covered for 32 months / 100,000 miles. It does not clearly state "whichever comes first." Based on the wording of the warranty, I believed the transmission should still have been covered because it had only been driven approximately 54,000 miles. When I asked to speak with a manager, I was told the service manager was on vacation. Edward said he could have a parts manager contact me but that they would likely tell me the same thing. I waited for that call, but it never came. Instead, Edward called me back and simply repeated the same information. I found this disappointing and unprofessional, especially when I was trying to understand the warranty terms and seek a resolution. My biggest concern is not just the transmission failure itself, but how the situation was handled. A remanufactured transmission lasting only 54,000 miles is frustrating, and I expected better customer service and clearer communication regarding the warranty. Rather than feeling like my concerns were genuinely considered, I felt dismissed. I encourage anyone considering major repairs here to carefully review the warranty terms in writing, ask detailed questions about whether new or remanufactured parts are being installed, and make sure you fully understand how the dealership interprets its warranty coverage before authorizing repairs. Never coming back! read more

I'm extremely disappointed with my experience at this dealership, especially with the sales manager, Matt. I brought my truck in because the transmission was acting up after having it serviced there multiple times. Instead of properly diagnosing the issue, I was immediately pressured to trade it in. I was told the transmission was "completely blown," quoted around $10,000 for repairs, and offered only $3,000 for my truck. When I questioned the numbers and showed Matt the current value of my truck, he laughed at me and accused me of lying. That level of disrespect from a sales manager was unacceptable. I took my truck to a transmission specialist for a second opinion. They serviced the transmission with a fluid flush, and it has been running properly ever since and for a fraction of what the dealership claimed it would cost! Even more concerning, the dealership's inspection paperwork never stated that the transmission was beyond repair or that the transmission fluid had even been checked. It simply recommended replacing the transmission. Based on my experience, it felt like selling me a new vehicle was a higher priority than accurately diagnosing my truck. I won't be returning, and I would encourage others to get a second opinion before trusting major repair recommendations from this dealership. read more

Went to Concord Chevrolet and Charles was the salesman. He was extremely knowledgeable and helpful. Worked through issues and got us approved for the vehicle we were interested. Much appreciated! read more

Anthony & Nick were a great help in getting a vehicle! The staff at this establishment are friendly and helpful :) Hella gratitude, Tuta read more

Great service from Pete and chuck and the general manager and the owner really appreciate it

We had a great experience working with Pete. He was professional, knowledgeable, patient and genuinely helpful throughout the entire car buying process. Thanks to his dedication and excellent customer service he helped us secure the right car. I highly recommend him to anyone for a trustworthy and helpful salesman. Thank you Chevrolet Concord Team. read more

Concord Chevrolet - yay! - Car Dealers Near Me - Concord, California

My car battery died, and I had it towed to the dealership Monday, August 17, for service. I asked the service department about a rental while my car was being repaired and was told none was available. Later Monday, I was told a $300 diagnostic was required. I explained that the battery was dead and likely only needed to be charged and reset. I was told that if that was the issue and the car was under warranty, there would be no charge. Tuesday, Paul called and confirmed it was the battery, which needed to be recharged, and said my car would be ready Wednesday. He said he would be off Wednesday but someone would contact me when it was ready. No one called. Thursday, I called and initially no one knew my car's status. I was then told it was ready. With no rental provided, I had to take several buses and BART to the dealership. Paul was not there, and the technician presented a $300 invoice. There was no charge for charging the battery. I questioned the diagnostic fee because I believed it was covered by my warranty, but was told to discuss it with Paul. They also could not find my key, causing me to wait over an hour. Service Manager Ryan eventually offered a rental and said I would need to retrieve my other key so they could reprogram a replacement. As I provided my insurance information, they found my key in a technician's jacket pocket. Friday, I called and was told the $300 diagnostic fee would not be refunded because it was not covered by my extended warranty. I am extremely dissatisfied. Charging $300 to diagnose an issue I had already identified as a dead battery, only to recharge it, is unreasonable. The claim that my 12V battery is not covered by the extended warranty I purchased is also unacceptable. The lack of communication, failure to provide a rental, losing my key, and making me wait over an hour demonstrate unacceptable unprofessionalism. I will not return to this dealership for future service. read more

Ernesto the service writer is wonderful!!! My car is always taken care of well.Here I love that I can sit in the showroom and look at cool old cars and also have a table to sit.And do my work while I wait for my vehicle to be taken care of read more

Charles Cambruzzi was AWESOME! He went above and beyond to make a good deal great. I would highly recommend him and the team at Concord Chevrolet. read more

Charles got us the best deal. really patient guy really grateful for the help !! got us a great pick up truck with great deals

I recently purchased my 2025 Tesla Model 3 Highland, and I couldn't be more excited! Nick Cooper made the entire process feel effortless from beginning to end. He was so honest, knowledgeable, and attentive. Instead of trying to "sell" me a car, he took the time to understand what I wanted and made sure I felt confident every step of the way. John Cooper in finance was equally amazing. He made the financing process incredibly smooth, explained everything clearly, and made sure I was comfortable with every detail before signing. His professionalism and kindness really stood out. One thing that also impressed me was the overall atmosphere at the dealership. Everyone was welcoming, positive, and genuinely seemed to enjoy helping customers. They were even BBQing to celebrate the Fourth of July, which added such a fun, community feel to the day. Nick Cooper made what is usually a stressful experience into one that was exciting, easy, and memorable. I absolutely love my new Tesla and will be coming back when it's time for my next vehicle. I'll also be recommending this dealership and especially Nick Cooper to all of my family and friends! If you're looking for someone who genuinely cares about providing outstanding customer service, ask for Nick. You won't regret it! read more

Can't say enough nice things about this dealership came in at 3 o'clock. After ash followed up with me after noticing that had been looking for some automobiles online, and sure enough, was already talking to another dealership. That didn't workout. So I called ash, came in at 3 o'clock and left by 630 with a new car. Ash, Ivan and John did a great job! All were very efficient and I can't recommend them enough. read more

I had the opportunity to go today and test drive the car that I have been eyeing all k we the bay. The Honda CRV. I've bought two civics here in the past. I will say this is a good dealership. I was well accommodated . Go see Leo Hawkins. He was really helpful. Knowledgeable and he answered every question. He went above and beyond for me . A very relaxed atmosphere here . I will be back. And I will buy the car here...he tested me really well . I respect that and customer service is what this dealership is all about . read more

Concord Chevrolet - The front of the building - Car Dealers Near Me - Concord, California

Purchased a used car here. They were professional, efficient and easy to work with. I've never had a car buying experience be so pressure free. And thanks to Jag, Ivan and John my test drive, trade-in and paperwork with financing only took 4 hours, that's the least amount of time I've ever been at a dealership when buying a car. Pricing was also negotiated without drama, they were willing to discuss and work with my budget limitations, no sneaky extra add-ons, or last minute unmentioned fees. read more

Unbelievable experience working with Charles (Chuck). Patient, very knowledgeable and overall helpful. Super satisfied and happy with the car I bought. Went to a couple of different dealerships that were cool, but ended up going with Concord Chevrolet. Would recommend to anyone looking for a car to visit them just to see what they have. Definitely worth it. read more

Rodney Phelps always goes above and beyond in the assistance of the general car service for my sister Isabel. He double checks on her concerns and handles them super promptly on top of finding issues that she may not have noticed herself. read more

Charles helped me every step of the way. I'm kind of a doofus about some tech stuff, so he was really valuable to help me. Recommend him wholeheartedly! read more

Concord Chevrolet is extremely unprofessional and I would never recommend them to anyone. I purchased a vehicle from them and never received my tags or registration. After explaining the situation to John the finance manager nothing came of it. The finance manager told me to go to AAA and work through them. That place is joke and so is there customer service read more

Was blown away by Jason's top-notch service. Super smart, ridiculously friendly, and somehow still humble despite being a genuinely great guy. Originally from the Midwest, he's got that 'aw shucks, nice to meet you' charm that makes you trust him with all your stuff. Thanks for your help! read more

Jag and team are honest, easy to work with, and made everything quick and easy! Highly recommend doing business with this high integrity dealership! read more

Their service is always top notch. I went in recently to replace a flat tire and update my Equinox's system. They were responsive, curteous, and straightforward with ETAs. They offered a ride to wherever I needed to go. Thank you! read more

I recently brought my vehicle into Concord Chevrolet for some repair work, and I want to specifically call out my service rep, Edward, for being absolutely exemplary. From start to finish, he was incredibly detailed, helpful, and made sure I was completely taken care of. He seamlessly set me up with a rental car and was consistently responsive via text with updates. Because he was so on top of things, the repairs were finished much faster than expected. He called the exact moment everything was ready, and instead of passing the administrative work onto me, Edward went above and beyond by taking care of closing out the rental car himself. He was friendly, courteous, and a true professional the entire time. Highly recommend asking for Edward if you need service here! read more

With machines there are some annoying issues that pop up that require service. Chevy traverse had a few hiccups along the way. However, I will say getting a ride home in a loaner vehicle is what makes you appreciate where you do your business. The loaner vehicle I got did not match this number seats my traverse had. I highly suggest that they give loaners that match the seat number of the vehicle being worked on. But above all, I will say the complementary drive home is delivered by a gentleman who represents the dealership well, he's a lovely conversationalist and makes you feel like a valued customer. Especially when you're upset that you had to bring your vehicle in for a mechanical issue. I would also suggest that the drive home vehicle will be a representation of the dealership. The older five seater should be updated to a Tahoe or traverse with navigation. read more

Genuinely the best Chevy service department in the Bay. I have a newborn, so keeping up with calls is hard, but you can literally text Bernard and he'll follow up! It's amazing! So grateful to folks like Bernard who exemplify solid customer service at totally reasonable rates. read more

Just fast tracked a vehicle purchase in a time of need, and happy to have chosen Concord Chevy - Charles has been exactly what I needed from a sales rep (and I'll even go so far as to say "friend") every step of the way! read more

I wanted to replace my battery on my vehicle before it actually went bad and did not work. I am a Costco member and they have an auto program with some dealerships in which Concord Chevrolet participates in, so I placed my information Costco's system to get the 15% off coupon which applies to Parts, Service, and Accessories, purchases. I have used the program to buy parts at this dealership in the past as well as other dealerships which participate in the Costco auto program. This dealership now informs me I can only get a discount if I get work done at the dealership to install the battery. Getting the Costco auto program discount has never been reliant upon patrons getting work done. One of the managers tried showing me where it only applies to work being done at the dealership, but hence if I am buying parts or accessories there is no work to be done. I have spent thousands of dollars at this dealership in the past. They don't have to worry they will not receive any more money out of my pockets. Like I said I have used to the Costco coupons at many dealerships and just bought the battery I needed at another Chevy dealership which participates in the Costco program and they had no problem at all applying the appropriate discount. I did inform Costco to see if they might want to get Concord Chevrolet removed from their program, because I can only imagine what they are doing with the referrals they get when people are looking to buy a $50,000-$100,000 from this dealership. Thumbs down to this dealership spend your cash elsewhere!!! read more

Jag was helpful, informed, professional and nice. We needed a car without all the haggle. He was respectful of your time and needs. The whole team ensured fantastic customer service! Thanks for the best car buying experience yet! read more

Concord Chevrolet - Nissan Sentra SV - Car Dealers Near Me - Concord, California

Going on 3:45 minutes for a 6 quart oil change. I was told 11/2 to 2 hrs when I made the appointment. I had no other choice but to wait. Seems excessive and had to ask service person about the status of my vehicle. Still waiting! read more

excelente servicio y atención de Carlos y Lisa 100% recomendados Estoy feliz con mi nueva GMC Sierra read more

I had an overall positive experience working with Edward Chavez, Ryan Ford and their technicians in the Service Department for key programming. Took a few conversations to clarify my concerns and expectations before authorizing the work, but they were there to listen and set proper expectations from their end, in a kind and civil manner. They gave me a 1 day turn around for my issues which is excellent in my opinion these days, and the price was clarified and transparent in my scenario. I plan to work with them again. read more

This is just based on a phone call, but I found an extra piece of my truck on the floorboard when I got in this morning and I wanted to know if I could just come in and show it to them to find out what it was The guy went round and round and round with me about making an appointment. I don't need an appointment for you to tell me what the part is! None of the lights are on. The truck is running fine. I just need to know what this thing is . So if this is how you deal with people who don't have a problem, how complicated are you going to make it for people who do? A specific service advisor has been recommended and I couldn't get through to her either. Maybe this is a perfectly reasonable dealership, but I'll never find out because I couldn't get past the phones. read more

Charles, was great to work with. He made everything smooth, very positive and went the extra mile to explain everything make us feel confortable with our purchase read more

I was attended by charles/ash Very nice and patient with our car decisions. Thank you for being our sales person read more

Charles and Ash did a great job finding us a beautiful vehicle! We absolutely love our new Equinox. They were patient and kind and worked with us to get us what we wanted. Thank y'all so much! read more

This review is for the service department. It was challenging to get a hold of anyone to make this appointment. A couple of years ago, I made an appointment with their online scheduler, and when I showed up, they said that they didn't have time for my car, even though they could see that I was scheduled and did not call to tell me not to come. Now I know to only schedule via phone. I called several times per week for two weeks and kept getting sent to voicemail. I left a voicemail but never got called back. After too many attempts, I was able to schedule an appointment. My service advisor, Bernard, was excellent. I worked with him several months ago, when he helped me get my catalytic converter replaced under warranty. I did not have a problem reaching anyone at that time. The car was supposed to be finished in about four hours, but I did not receive a call. I called back at the fifth hour and again could not reach anyone to confirm that my car was ready. I continued to get directed to a remote receptionist who could not get me a status update. At the sixth hour, the shop was about to close when I received a text saying my car was ready and that I had 30 minutes to pick it up. As with most car dealerships, the service is costly. I tend to go elsewhere for my car needs, especially for routine things like oil changes. I take my car to the dealer when there is something complicated or specific to my hybrid vehicle. Luckily, I know that they will do the job correctly, and I am always pleasantly surprised when I pick up my car and find it freshly washed with the battery charging. read more