Five stars for Ford Fairfield! Their team went above and beyond to get my 2020 ROUSH F-150 back up and running with a complete new transmission and the ROUSH-specific access required to properly recalibrate the supercharger. This was a challenging repair, but Missy B., Michael G., Robert K., Kishan K., and Erich C. put in the extra time, effort, and coordination needed to get it done correctly. Special thanks to Erich C. for helping secure the ROUSH-specific access that was so important to the process. I am genuinely grateful to the entire team for their persistence, professionalism, and care. Thank you all for bringing my ROUSH back to life! Ford Fairfield has an exceptional team and has earned my strongest recommendation. read more

I couldn't update this review fast enough. The excitement of when we first purchased this car, quickly faded away within the last 5 years and almost 37,000 miles later. 1. This model explorer alone had 33 safety recalls. Each time we took our car to the shop, it took 1-2 weeks for repairs. Completely inconvenient! 2. The crack in the windshield that was EXISTING when we bought the car never got repaired in the 5 years we had the vehicle. Don't bother purchasing warranties because this dealership doesn't honor them and the 3rd party warranty company gives you the run around. Ford was supposed to complete the repair themselves but kept pushing it onto the warranty company! 3. No cars transmission should go out at 36,000 miles and some change! NEVER!!! 4. As the dealership that sold the warranty and extended warranty there is no excuse as to why you can't locate a customers information to verify they have coverage for power train issues, but of course it's easier to try and convince a customer that they don't have coverage, I guess! 5. Replacing the transmission took just shy of a month and no loaner car was offered. Literally had to pay for a rental at about $600 a week, plus pay a car note for a car we didn't have in our possession just to be able to get to and from work! All because Ford only offers loaners for "Ford" warranty vehicles. How that even makes sense is beyond me! In this economy, an extra $600 is tough! 6. After repairs were made, we were told we could not pick up OUR vehicle until the warranty department made payment. So even after the warranty department approved the repairs and approved to cover almost 100% (we had to pay $200 for screws, yeah, I know, crazy), we were told we would have to wait until they paid because it was a large bill. I guess the peace of mind was being told that warranty "usually" pays quickly. We had to get the manager involved after numerous calls and he only agreed to release our vehicle because I'm sure he realized illegal business practices aren't the best route. I won't go into detail on the legal perimeters or lack there of to withhold someone's car without legitimate merit! Obviously I understand that no business is perfect and sometimes issues are bound to happen, but this experience alone showed us that Ford Fairfield does not care about its customers and will do anything they can do be shady, with a lack of professional business practices. Do yourself a favor and buy your car anywhere else but here! If I could give zero stars that would still be too many for Ford Fairfield... read more

Dear Ford Shame on you for designing the 2020 Explorer so poorly. Look up how many recalls this vehicle had. The number may surprise you, as it did for me, and I'm one of the few poor unfortunate souls that stood by Ford and believed in the brand. No longer will I, and I will speak with my wallet from here on. Dear Ford Fairfield, Where do I start? Imagine you are driving your young child to a medical appointment. While on the freeway, your vehicle dashboard screen flashes these words: "Powertrain system fault!" You try to maintain speed, but you can't; when you put your foot on the pedal, the vehicle makes a loud grinding noise. Your young child starts to cry because the noise scares them. You do your best not to panic because you're scared too.... My 2020 Ford Explorer with only 36,400 miles! Has a transmission fault. Really. The vehicle is taken to the Ford Fairfield dealership (where I originally purchased it). I check the vehicle in and tell the story of why I'm here. The reply I received while I'm being checked in is "you're just out of the warranty timeframe"--no real care for what was told, no fake care either. The lack of customer care was noted. I mentioned that it should still be under warranty. I was then told the price I had to pay to have it looked at, and that they would let me know what they found. Once I returned home, I set out to find my dealership paperwork, because I knew I had purchased an extended warranty from Ford when I bought the vehicle. Before I found the paperwork, I received the "thank you for visiting Ford " text, so I texted this exact message "Hello, can you forward me the purchase agreement paperwork and warranty paperwork that I purchased with you when I purchased the vehicle? I then received this message "Hello, I'm just in the service department and unfortunately wouldn't be able to provide any of those documents. You'd have to call in and speak with either Sales or the Finance Department. Are you saying you purchased an extended warranty for the Explorer?" How can you not see that I purchased an extended warranty on the computer and when I bought it from this dealership? Luckily, I found the paperwork and was able to quote back what it covered when the warranty was purchased and when it expired. All of a sudden, they could see the warranty and would call them. The job took about 4 days shy of a month, which I do not fault them or the warranty for, but during that time no one could give me an estimate on how long it would take. The Ford dealership would not give me a loaner vehicle either. I was told that Ford provides rentals in Ford warranty situations when needed, but for this particular repair, we are utilizing your third-party warranty. I purchased the vehicle and warranty at this exact dealership; this was a Ford warranty situation, and the vehicle was needed. Then I was told I would have to go through the warranty company. Then I was told, "Unfortunately, there's not much I can do due to how the ' higher-ups' here have set up the rental vehicle policies. " Wish this was disclosed at signing when the vehicle was purchased. I had to rent a vehicle out of pocket and pay a car note for a vehicle I did not have to go to and from work. As of writing this, I still have not heard from the warranty company about covering the cost, and I highly doubt I will. The last straw from this dealership was calling me after the work was finally completed, telling me they would not release the vehicle to me until the warranty company paid them. WHAT? So the warranty was already approved, the work was done, but you will not give MY vehicle back? Why even call me to tell me that? If nothing had been said, I would never have known, but why call me? Why rub purchasing this vehicle in my face even more? I then asked for Robert, the service manager. I forgot to tell you guys that I'd asked for the service manager's number two weeks prior; I left a message and never heard from him. The service member told me he was not in his office and would call me. The dealership already ignored my phone call for answers, and I insisted on waiting on the line until this manager was located. Once the dealership finally did the right thing and let me take my vehicle back home, I found that they left the wires for the vehicle's data link connector hanging out of place near the dead pedal. If this is how they left the vehicle, I can only imagine how much they truly cared for it. I do not recommend purchasing a Ford, nor do I recommend the Fairfield dealership. In all my years owning my Explorer, I never had a smooth experience with repairs or customer service. This Dealership takes no pride or true responsibility for their cars. I would urge you to be very careful and make sure you have copies of all of your paperwork so that you don't run the risk of being stuck with unwarranted repair bills! Sincerely, an unhappy former Ford fan. read more

Ford Fairfield - Wires from the Data link connector. - Auto Repair Near Me - Fairfield, California

The issue noted in my original review was resolved beyond my expectations by Robert Kane and Missy Balance. Great knowing they want return business. read more

Took my fleet truck in for a service they repaired most of the issues and he got additional stuff approved, which is good but one of the additional things he got approved. They did not have the parts for and refused to put the old parts back on now I'm commuting 2.5 hours home in 92 degree heat with no AC belt/ no A/C. Seems a bit ridiculous but I would assume that they would check for Parts before ripping the old ones off and refusing to put the old part back on and inconvenience the customer over themselves. read more

Update: My (company) van has been there for 3 weeks,when I'm about to get it back no calls,no updates..If you need to get updates on your vehicle this is NOT the place for you... glad I don't have to deal with this dealer with any of my personal vehicles... It's a shame this Dealership doesn't have the bandwidth to answer the phone. Van is in for service and they dont answer read more

I brought my vehicle in for service to this dealership. Eric was the representative that assisted me. I thought I'd be picking up my vehicle later that day. After a few days I checked in about when I could pick up my vehicle as it's my only one. I literally couldn't go to work or leave my house without it. Eric was rude and dismissive and would not commit to a day or time that I could get my vehicle back. I had to put a lot of pressure to be able to get it back. It was a pretty upsetting experience. I had planned to purchase my next vehicle from this dealership but after this experience I'll never come back here again. read more

I bought 3 cars there. And sent friends with business there to buy cars. They won't be back and neither will I. Some of the sales people are amazing. But the managers are terrible. Don't buy the used cars. They are more than likely broken. And ford is aware that they have issues that they don't fix to keep them cheap. Go ti CarMax across the street. Went to ford in Walnut Creek and it was a much better experience. I work with local business and will be recommending that dealership moving forward. read more

Gregory Cook was very helpful and made buying a truck easy! He went as fast as others allowed to get us out in a timely manner! Thanks again! read more

I'm currently involved in an ongoing legal matter with Fairfield Ford, so I'll keep this review focused on the facts as I experienced them. I brought my Ford F-450 in for service, and while the truck was in their possession, the seats went missing. What followed has been a long and disappointing process with little accountability or meaningful communication from the dealership. I've been a loyal Ford owner for years and have worked with many service centers, but this situation left me deeply concerned about how customer property is handled and protected. I hope that management and Ford Corporate take a closer look at how this location operates and ensure no other customer has to go through something similar. read more

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Huge thank you to the staff at Fairfield Ford, but I especially want to give a big thank you to Kevin Garay. Sometimes getting a new vehicle can feel a little intimidating, but Kevin made the entire process very smooth. He made me feel comfortable, secure, and taken care of from start to finish. Once again, thank you very much, and I look forward to doing more deals with you in the future. Kevin was awesome and truly deserves this 5-star review. read more

I used their mobile service for the first time for a emissions recall. Katlyn was easy to talk to on the phone. She made my reservation and was very accommodating. Jason arrived on time and took care of the recall. I cannot be more happy. It was great, convient and quick. Thank you! read more

Had a great experience first with Greg, selling them a used vehicle, and then with Bryan leasing a new one. I had never leased a vehicle before and Bryan took the time to explain the process, point out the pros and cons, and tailor the lease to our particular needs. There was no pushy upselling or pressure to buy. We looked at a couple different models and landed on a great choice. I usually dread the process of buying a vehicle but this was a positive experience. Keep up the good work! read more

Well tried again due to them having Costco pricing but got tricked again to drive down to them have them low ball me on my trade then lie about being able to dealer trade Britney completely lied to me ***** beware not a trustworthy dealership but shame on me for thinking they would do what they said on the phone even talk to Sharon the manager who didn't care at all read more

Ford Fairfield - Auto Repair Near Me - Fairfield, California

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Traci was wonderful. Service was great. Thank you for always being an excellent service department. Lynn and Steve Wilson read more

Greg was absolutely amazing!!! I have been wanting to sell my car and he was honest, upfront and efficient. He gave me the number I was hoping for and got my baby and I in and out of the dealership quickly! His customer service skills went over and beyond! I would highly recommend anyone to use his service! I appreciate everything he did to make selling my car a painless experience! Thanks Greg!! read more

I had a great experience at Ford Fairfield, especially with Erik in the Parts Department. Erik did a wonderful job helping me last week. He is extremely knowledgeable, professional, and took the time to make sure I got exactly what I needed. His expertise and excellent customer service made the entire process easy and stress-free. It's clear that he genuinely cares about helping customers and knows his products well. Thank you, Erik, for the outstanding assistance I truly appreciate it and will definitely be returning for future parts needs! read more

I was searching for an EV for my commute and felt that Ford Fairfield had the best price in the area. After finding a car that I was interested in buying, Hashem answered my questions, shared with me their 3 day return window, and followed up with me while I was deciding. Sharon helped me with the paperwork and even brought me the car! I felt that they changed how I viewed buying a car. There was no pressure, the prices seemed to be the best value, and everyone was responsive and supportive. Thanks again! read more

I took my car in to be seen about a rattle noise in the strut assembly. I'd listened to the car for a month and tested the car for noise before turning it in. In addition, I'd been on several forums with other people who have my exact make, model, and year car having the same issue. I asked them to investigate using a noise, vibration, and harshness (NVH) tool. After a week, I called in to get info about the progress. They told me they were taking apart my cargo area trying to identify the rattle. (There was no rattle there and they did nothing to the cargo area). They did not perform the test I had asked and did not check the strut assembly. Then I go in 3 days later because they said it was done. But when I showed up at the agreed upon time with the service rep, that we had been going back and forth on text about, the service rep and tech had taken their lunch. No one else offered to help me, so I had to come back later in the day (because we all have schedules and things we have to get done). Later that day, I found that they had done nothing to fix the rattle and the tech after riding with me agreed on my original suspicions. I left upset my car was still going to be unavailable to me. THEN they decided to close out my original request for service and open a new one for a "new" issue to make themselves look better to management and not have a car for so long on one one ticket. After that I asked for my car back, no further "work" to be done. When I finally got the car, took it home and washed all the white spots from their terrible car wash, I find that a brand new to the metal scratch is on the hood and tons of micro abrasions are on the right side (from their shitty car wash)!!! I will not be back for service, or to buy a car, EVER. Not only did they not fix my car, but handed my less than 4K miles brand new car back in WORSE condition! read more

I brought my car in to have some work done on it and the maintenance department did an awesome job. I want to give a special shout out to Jacob, who was working the service counter. He was very polite and professional. Thanks Jacob. read more

People of Solano County DO NOT take your personal vehicles to this ford location they've messed up too many times for me to forgive them it all started a few months ago with a pre purchased part for my interior It took over 4 weeks to recieve because they never ended up ordering it even though I would call weekly to check & see if it had arrived they couldn't even offer me a partial refund just a hey we got you on the next one so here we are my vehicle is due for a recall I was given a 1-2 day turnaround it ended up turning into a 7 day ordeal to fix my rear view camera the technician finished it at 8:00am (time stamped video) I didnt recieve the video until it was 6:00pm saying it was finished while they are already closed. I had to wait an additional 2 days just to pick up my vehicle the problem was not solved and was given 10% off on work (I never wanted or asked for) you guys definitely had me on the next one!!! I get it back and the rear ford oval badge is hanging half on clip missing with a giant gouge taken out of it little did the technician know there is a pre cut location to fit a small screw driver at the bottom to safely remove it thanks for wrecking my week best of luck I wont be back! read more

Ford Fairfield - Auto Repair Near Me - Fairfield, California

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The experience of buying a car was great the team helped me at all times Miss Andrea was great she showed me several vehicles of the same category I explain myself with extensive knowledge of the cars I chose one I did the test drive and I was in love Andrea helped me with the process to qualify the manager explained to me they found me a great percentage and I accepted I already have a new truck. I invite you to consider the option of coming here. Everything is clear and transparent from the beginning. La experiencia de comprar un carro fue genial el equipo me ayudó en todo momento la señorita Andrea fue genial me enseñó varios vehículos de la misma categoría me explico con amplio conocimiento de los carros escojo uno hice el test drive y quedé enamorado Andrea me ayudó con el proceso para calificar el manager me explicó me encontraron un porcentaje genial y acepté ya tengo camioneta nueva. Les invito a que consideren la opción de venir aquí todo es claro y trasparente desde el comienzo read more

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Two strikes, and I'm done with Fairfield Ford. First, they dropped off my brand-new 2024 Mach-E with only 5 miles of battery. Now, a few months later, I scheduled a service appointment online for 7 AM. I even called on Saturday to confirm they'd be there Monday morning. Come Monday, no one shows up--I had to call them myself to figure out what was going on. On my second call, I learned they don't even service my area, and to top it off, their mobile service isn't equipped to handle the service I scheduled through their own system. Ford makes great vehicles, but clearly, not all dealerships are created equal. Hard pass on Fairfield Ford--take your business elsewhere. read more

Ford Fairfield - Photo of appointment. FYI they don't have 7am appointments. Service doesn't start until 8am. Great job Fairfield Ford. - Auto Repair Near Me - Fairfield, California

Had a great experience at Ford Fairfield when buying a vehicle. I really appreciated Oscar's professionalism and demeanor. Oscar walked me through the process and made the car buying process very easy. I would definitely recommend Ford Fairfield for anyone looking for their next vehicle! read more

BUYER BEWARE! I financed a Mazda speed 3, 3 years ago. My clutch started to go out along with a fuel purging issue. I called in before hand and had a conversation if I could either get it looked at and fixed or if it was too much to fix we can figure out a trade I come in a couple days after and they tell me that they don't work on Mazdas (than why sell it?! And offer maintenance work during the finance process?!) So we go into our other option of trading the vehicle. which we were prepared for. After everything was said and done and they ran my credit. They invite the appraisal manager and she tells me the other manager said my car that I bought from them for $13,000 3 years ago that I'm still paying off, is only worth $500 to them and gave me a POS of an excuse on why they were forced to sell people terrible cars 3 years ago and that's not them anymore and how we HAVE to buy a brand new ford escape from them. For a building full of scammers they are terrible with their he reasons why they scam read more

Jacob was able to schedule a recall service on my Bronco. During the inspection, it was determined my vehicle needed a new battery because of the recall issue. The service techs quickly installed the new battery at no cost and I was on my way. The customer service was great, and the quality of the service my vehicle received was excellent! Thank you, Jacob and Ford of Fairfield! read more

Looks like the manager left a message to call him under my review. Btw the phone number attached goes nowhere. Tried calling a few times. Thought maybe my phone wasn't dialing out or had bad connection. Tried other days to see and still doesn't go through just hangs up with no voicemail option. You have my phone number on file from the purchase. Ranger Raptor purchased may 2025. Feel free to call me or text me. Your service manager Robert Kane also has my phone number and email from dealing with him. read more

Ford Fairfield - Auto Repair Near Me - Fairfield, California

This establishment is amazing. I got the honor to work with Bryan Rice and all I can say is 10/10. He walked us through everything making sure no questions were left unanswered. He is a very kind and humorous man. I would recommend him time and time again. Thank you so much Bryan!!! read more

Ford Fairfield - Bryan Rice awards! - Auto Repair Near Me - Fairfield, California

I just purchased my fourth vehicle from this dealership. No haggle pricing, no additional markups and a great product. Sharon Mercado is very knowledgeable and easy to work with. I would highly recommend. I'm attaching a picture of my vehicle. read more

Ford Fairfield - 2025 Transit Cargo Van With 3.5 L Ecoboost Engine. - Auto Repair Near Me - Fairfield, California

I went to Ford Fairfield to buy a used BMW and was blown away by how knowledgeable and friendly all of the salespeople and managers were. I had to come at the end of the day due to work and they made sure to have my car cleaned and outside ready to go for me (it even had a big pink bow!) Will was my salesman and he was beyond knowledgeable about BMW product which was such a relief since he works at a Ford store! I mean it just goes to show that these people are as educated as possible on all vehicle types and will really help you find what will be most beneficial for YOU. I am so grateful for this awesome experience and look forward to recommending people. Huge shout out to Will and the management team for helping this dream of mine come true! Thank you guys :-) read more

Ford Fairfield - Awesome experience with my awesome BMW! - Auto Repair Near Me - Fairfield, California

Greg Johnson was the successful bidder to purchase our 2019 Chevy Bolt Premier on the Bidbus platform, the transfer was seamless, easy, fast, professional; exactly what we were hoping for, as buying/selling a car is never a stress free series of events. We plan to get in touch with him when we sell/buy again, as the experience was so comfortable due to Greg's professionalism. read more

Dealt with Wyatt Jacobson. He tries to come off professional but if you don't add up to buy a vehicle he'll post you on his social media with all your details and share it with others. I spoke with the sales manager and nothing happened. If you go there, let anyone but this kid help you out.. otherwise all the info you give him will end up on his social media page. read more

UPDATE the manager called and apologized for what the owner said. it takes balls to say sorry, if the owner had called himself would've been better but take what you can read more

Omg! From dropping my car off with Ana to having it delivered by Beth, this was thee most amazing car experience I've ever had. A lyft driver took me home. A while later, I received a video showing the technician working on my car. I've never had anything like that before. That was so cool! I received text messages with updates all along the way and Beth, who delivered my car was fantastic. Thank you Ford Fairfield for a wonderful car service appointment. You all are great! read more

Angel Guerra and his team were very professional and went above and beyond with their services. It was one of the best car-shopping experiences I've ever had. read more

Worse service ever. They are irresponsibles, they sell damage cars. If you don't want to have a lot of recalls on your car, don't buy them anything. I have tried a lot of times getting my car check for recalls and they don't solve your problems, they don't have parts that you supposed to get for the appt or they just tell you to make another appointment for another day because they forgot to make their job. I will never recommend this place to buy, get your services or sell your car read more

I dropped my work van off this morning at 8am because the fleet department said they had my tire size in stock. They then decide to wait until 3;30 to call me and say they hadn't done anything to my van and the tires aren't going to work. Will be taking my vehicles somewhere else from now on because this is not the first time something like this has happened read more

We all know what it's like to go buy a new vehicle! Ford just hired an outstanding young man named King. I met him yesterday and took a test drive in a new truck. Loved the truck,I needed a better value on my trade in to make the deal. Just wanted to say I really liked (king) as a polite , respectful, honest salesman Great job Sir read more

This review is for the salesman Lucas and for all of the things he did to try and help me buy a used Ford F-150. I won't go in how crazy used truck market is. The chip shortage has caused a huge deficit on four-wheel-drive pick ups and the price has almost doubled in the last year. Last year I was contemplating trading by Ford F150 in for a new heavy duty pick up and I looked up the trade in value in the private party value which was around $6000. Today the same pick up would sell for $12,000. My son had an accident in my pick up, bent the frame, so we decided to buy another used one for him. Lucas helped me and was a Airon request. Lucas really tried to help me find an alternate vehicle since I felt that $30,000 for a 2014 used to pick was too much. I do understand that as a car salesman, they do a lot of stuff to sell their vehicles. But in this market, I have had so many sales people just say stuff like " this is what we have, this is the price, you either want it or you don't" Lucas didn't make me feel this way at all. read more

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Purchased a vehicle couple weeks ago, Angel went above and beyond for me. It's not everyday you purchase a car and the process was smooth and flawless, highly recommend Angel and Michael if you're in the market to purchase at this dealership. read more