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    CarMax

    3.4 (388 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

    Services - CarMax

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    Getting keys!
    Suzette A.

    Walked in with no appointment as my son was buying his first car. We even left snd came back and they remembered us! Everyone (and I truly mean everyone) we came across today were so nice! Robert was our sales associate and he was so patient with us as its was already getting pretty late. My son was happy with his purchase and said it was a great experience.

    Jonathan S.

    I came into CarMax today to assist my parents in selling their car to CarMax. For the most part, CarMax is one of the places to sell you car if you do not want to go through the private seller process. If you do a trade-in at the dealer, you will not get much, but CarMax will generally give you a much higher and reasonable price on your car. As for buying a car, the prices are generally a little higher than if you shop around and haggle with a used car dealer. The price for buying a car is firm. The nice thing about buying at CarMax is that they do fully detail their cars and do full inspections/servicing of their cars prior to putting on the lot to sell. Today, we had a good experience. My sister had scheduled the appointment on the wrong day, but fortunately they weren't busy yet and there was only 1 person ahead of us. Everyone we dealt with in this process were very nice. I did take 1 star off due to the selling process took a little longer at this location. I have sold 2 other cars personally at 2 different locations and the selling process took less steps and was a little faster. From the time they started the appraisal process to the time we got the check took about 45 minutes.

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    11 months ago

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    5 years ago

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    11 months ago

    waited more than 1 hour for sales because i wanted to purchase a tundra and no one help me

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    2 years ago

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    4 years ago

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    Ask the Community - CarMax

    Review Highlights - CarMax

    The primary reason I am writing this is because Car Max was a revelation in terms of car buying for us.

    Mentioned in 20 reviews

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    Planet Cars - white SUV car in asphalt parking lot

    Planet Cars

    (34 reviews)

    We purchased a 2020 Prius from Deepak at Planet Cars earlier this year, and I couldn't have…read moreimagined a smoother car-buying experience. I first found their listing online, which stood out as significantly better value than anything else I was seeing -- almost too good to be true. When I called, Deepak explained that because Planet Cars is a small lot with low overhead, they're able to offer very competitive, no-haggle pricing. He was upfront and clear: the car would be sold as listed, no upselling, no hidden fees -- just a fair price. I went to see the car, had it inspected at a local shop, and found it to be in great shape, exactly as described. We completed the deal that same day without stress or pressure. The whole process was easy, transparent, and refreshingly straightforward. The car has been running great, and we couldn't be happier with our purchase. Thanks, Deepak!

    I just purchased a 2020 Prius from Ryan and it was a smooth and easy experience. I was able to set…read moreup an appointment quickly, which meant no need to wait for someone to help me. The car was in fantastic condition and drove smoothly. Ryan made the whole experience easy, which was perfect because I was buying a car for the first time and pretty nervous. Everything was clearly explained to me and now I have a beautiful car for a great price. Highly recommend Planet Cars if you're looking for a used vehicle because their prices are GREAT! The reviews don't lie and they even cleaned the car right up for me before I drove it home. 5/5 - absolutely recommend!

    Cherry Downtown Motors

    Cherry Downtown Motors

    (2 reviews)

    I am extremely disappointed with my experience purchasing a car from this dealership. I bought my…read morevehicle here and in less than 5 months it already needed a complete transmission replacement and it had a pretty big oil leak so I had to replace also the oil valve. When I contacted the dealership, Sajjaad told me that "with used cars, these things can happen" and claimed he had no idea the car was in poor condition. This was especially upsetting because I made it clear that I was buying this car to safely commute with my baby -- this wasn't a luxury; it was a necessity. When I brought the car back to him, he personally drove it and quickly called me to say "there are no issues." I insisted he drive it longer, and only then did he finally admit that the transmission was failing. He also told me, "you never know how long a used car will last." If someone selling you a car said that to you on the day of the sale, would you feel confident buying it? No one would -- and no buyer should accept that excuse after the fact. I want to be fair and say that Sajjaad appeared to be a nice man at first, but after my experience and after seeing multiple other reviews reporting the same issue -- needing new transmissions right after purchase -- it is impossible for me to believe he isn't aware of what he's selling. The pattern speaks for itself. It feels clear that he is knowingly selling vehicles that are at the end of their life. He offered to "help" by sending me to the autobody shop next door, where they replaced the transmission and "reduced" the labor cost. Not only was the job done poorly, but they failed to code the new transmission, which is an essential part of the repair. I then had to take the car to a specialized shop in San Francisco and pay even more money to finish the job correctly. The specialized shop provided diagnostic proof that the transmission was never coded -- meaning the work I paid for was incomplete and unsafe. This was not just a car for me. It was the only way I could commute to daycare with my infant. To take advantage of people in situations like mine is not only unacceptable -- it feels deeply inhumane. I trusted this business with my savings and my child's safety, and they completely failed me. I strongly advise others to STAY FAR AWAY from this dealership. The part I purchased on my own--due to understandable mistrust at this point--is not the issue. It's also important to note that They were the ones who y directed me to the store where I bought the part, as it's the same place they normally use. Below, I've attached the photos showing the faulty codes that confirm the necessary programming/coding was not done correctly.

    The dealership not only seemed very honest, he also educated me on some rights that I have as a…read moreused car buyer from a dealership that I wasn't aware. He also let me know where a different dealership from a previous used car purchase failed to follow law so I am informed in the future. It's only been a few days but my wife and I enjoyed the buying experience and have enjoyed the car thus far. I would buy for Cherry Downtown Motor in the future.

    Hanlees Fairfield Nissan

    Hanlees Fairfield Nissan

    (74 reviews)

    I can't say enough good things about Ryan McCoy at Hanlees Nissan of Fairfield. I've known Ryan…read moresince his time at Nissan of Vallejo, and he has always gone above and beyond for me. Time and time again, Ryan has made what seemed impossible happen when other dealerships couldn't. What sets Ryan apart is the way he treats people with honesty, respect, and like family. He genuinely cares about your situation and works hard to find the best solution for you, not just make a sale. That level of dedication and consistency is why Ryan will always have my business. If you're in the market for a car and feel like your situation may be difficult or impossible, Ryan is absolutely the person to see. Highly recommend!

    Pros: I purchased a car here and had a good experience with Ryan (salesman) and Khalil (finance)…read more Ryan was very knowledgeable about the vehicles. He was not pushy and gave us space to look and think about the best fit for our kid. Khalil was fast and friendly. We love the car and feel good about the shopping and purchasing experience. Cons: The only downside was that we walked in with our own financing and cash. We told them multiple times we would not be using their financing. Unfortunately, they did a hard inquiry on our credit after telling us they only needed our social for identity verification. My thought was it would be a soft pull. They told us it was mandatory for their company. I'm going to say that hopefully this is a mistake. Unfortunately, it's a big mistake to me. I will chalk this up as a lesson learned for me. (I don't like learning lessons at the dealership lol) Conclusion: I would recommend using this company but be smart and keep your social to yourself. I gave them a 3 for that alone. It was either bad business or a training discrepancy. I try to assume positive intent but not be so green as to understand poor business practices.

    CarMax - usedcardealers - Updated May 2026

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