I don't give up too easily or lose hope once I've established a rapport. The staff works very hard and are very patient. I've purchased a few vehicle vehicles there and would like to continue doing business there if they would allow it thank you all at future Chrysler Dodge Jeep Ram of Fairfield read more

We came it to get rid of our diesel truck cause $7 a gallon is getting way to expensive! We had no idea that Dodge had electric cars! My husband saw this beautiful dodge scat pack dodge charger and it's electric! It's so comfortable and fast! We are really enjoying this car! Thanks ! read more

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If I could give less than one star, I would. I have never, in my life, experienced worse customer service for anything, Communication from this service department at this dealership is completely absent. Do not expect to know anything about your car at any point. There is no point in making an appointment because you won't know how long or when you can get your car back if you have warranty issues. You can't call and talk to anyone. You call and get sent to a call center & the Call center can't get a hold of them either. I'll be driving 45 min to the next area that has a Chrysler service department before I take my car to this place again. Appalling! read more

Sean goes over and beyond the call of service! informative about what to expect with my car being serviced and when parts are to come in. I definitely recommend to get your car serviced here! read more

Sean and team in the service department rock! First time bringing my Jeep in for service here and the whole experience was smooth! Usually I go to Walnut Creek and I won't be taking my car there anymore. Everyone at Fairfield is friendly and they actually explain things! read more

My awful experience with this dealership started about 6-9 months back. I drive a Ram 2500 6.7L and I brought it in for an alignment. As I was driving home, I could feel my truck was still pulling to the right. I try multiple surface streets and the freeway, still pulling. The following week I took my truck to another shop for an alignment. After I leave there, it's totally fine. Well, recently my wife brought in her jeep to have the axel seals looked at after a mechanic had noticed it but was not qualified to perform the job. I get the invoice estimate back and see there are four jobs that need to be done. Immediately I notice the math isn't mathing. Turns out, there was four different labor rates. Each jobs labor rate ranged from $245 - $309. I call them to ask what their rate is and explain the issue. Whoever answered told me they didn't know what was going on and that they were going to have to ask someone else. They come back and tell me that it was some type of error but didn't specify. They correct it and send me the new one. Cool. So a few hours later when I get off of work, I call them back to re-address the labor rate issue. The reason being that the estimate was quite high and I want some assurance that what had happened earlier was corrected. I call and talk to Haley, the service manager. I start explaining the situation and she tells me that she is the one I spoke to earlier and asked if the second invoice was wrong again. I told her no and that I just wanted to know how that happened because I have never had that happen before. I got a mix of different reasons but was also told that they always double check everything before the customer actually pays. I'm not really buying that. The conversation just didn't seem genuine so I just elected not to go back which I'm glad I didn't. I took the jeep to a different place to get my brakes done because that was one of the jobs on the invoice and they told me my brakes and rotors are totally fine. I brought the Jeep to Stellar Built Off-Road in Sacramento and they fixed the seals for a quarter of the price. Oh! The dealership recommended a brand new axel replacement instead of just fixing the seals. If you want "big company, we don't really care about your business" energy, go here. read more

Worst customer service on the planet ! Do not go ! do not buy! Poor customer call back. read more

THIS BUSINESS IS OBVIOUSLY DESPERATE FOR REVENUE. Most reviews mention overcharging or shady practices resulting in customers being out hundreds if not thousands of dollars BY SURPRISE! There is a reason why THE SERVICE DEPARTMENT OF THIS specific location has a tremendous(15/20) amount of one star reviews just within the past year or so!!! Maybe the next person who has a one star experience COULD be you? Future Automotive Group,as a whole, lacks the integrity to have in-house customer service department; if you have a customer service issue, they will refer you to Stellantis which does absolutely nothing for your situation, not to mention the language barrier calling offshore, outsourced services. So if you do end up being one of those ones who randomly has a bad experience, there is no course of action for remedy! After waiting FIVE months for a situation to get resolved, I finally had to seek legal assistance . Amazingly enough after I got my attorney involved, the situation was resolved in five days. I was driving around with a warped cowel panel and defective windshield(under warranty)for 5 months, which eventually led to water intrusion in my brand-new vehicle that didn't even have 3,000 miles on it yet! Prior to getting the situation resolve: While determining who is gonna pass the buck to who and who is trying to blame who else for the defective windshield; They had my car for THREE weeks only to determine that it was covered under warranty. I did not ask them to do the 5,000 mile service on my car but they went ahead and did it anyway and charged me $380.. I took it in for a defective windshield. They did nothing for that, but figured out a way to charge me money. Even though the vehicle is under warranty, Future Automotive Group provided no loaner or no rental for the THREE weeks that they had my car just sitting there, not even an offer to. On top of that, I got back a car that was filthy! When I made issue with the unauthorised services they gave me a whole 10% discount which is actually MORE insulting! read more

So Fairfield Ram's own website and call center prices don't even come close to what the service advisors quote in person. Called for a diesel fuel filter change because there wasn't an option for the online request. I was quoted $189 on the phone which is reasonable considering the parts and mess alone in changing. Get to the appointment and I asked to double check the quote and it's now $460! I said sorry your phone appointment manager said differently. He stated the phone appointment goes to a call center not to them. There is a problem right there. I then said your website quotes $189 for an oil change he said that's not right either. And gave me a quote of $328! He then proceeded to go to their own website and put my VIN in and the quote came out to $189. Again he said that's wrong. He said he will have to contact the bosses about the difference error. This place can't get its story straight about prices. read more

Future Chrysler Dodge Jeep Ram - Auto Repair Near Me - Fairfield, California

Nick, Gavin and Brian made our experience at the dealership awesome! We're able to take home my wife's dream car. Nick is so helpful and accommodating, making sure we get the best deal that fits our budget. I would recommend this dealership because of the people that works in it plus the awesome vehicles that they have in their inventory! read more

Future Chrysler Dodge Jeep Ram - 2025 Jeep Gladiator Willys - Auto Repair Near Me - Fairfield, California

Unfortunately I had a terrible experience with the service technician Sean. He was very rude and inconsiderate. The manager Hailey had to step in because of Sean's unprofessionalism. My car had a recall that I took in to be serviced and after getting serviced the SOS/airbag light came on. I went to the dealership to see what had went wrong. When I spoke to Sean, he had a very aggressive demeanor and wasn't sympathetic to my concerns. This wasn't my first encounter with Sean. He's been rude in the past, I feel the service technicians at this dealership have an issue with women and black women in particular. If you are black woman in need of a service. DON'T GO HERE! read more

I do not recommend doing any sort of business with them. First, they over charge for their services. I would recommend using anybody else. Also, the entire sales department operates on their own with no communication or follow up. It's been over a month and I am still getting the run around about getting paid for a car I sold them. No one can answer my questions. And when they can't answer you, they will leave you on hold and then hang up (Brian). read more

If I could give half a star I would or no stars stopped by hoping that someone would come out to open a truck so we could peek inside not one person came out?! A salesman seen inside on computer with no one in-front of him terrible service was looking the dark grey 2500 big horn read more

They are very unprofessional. Never pick up the phone, they leave you sitting on hold and when you call back they don't even answer just directly to hold. Called and asked for a manager put me on hold and then hung up. Why is this acceptable? I don't care if you are short staffed or what the reason is doesn't mean you can't provide customer service and if you don't want to provide good customer service then find a new job. Shouldn't have to escalate things to a manager to get someone to pick up a phone. read more

If I could give negative 5 stars I would. Bought my 2017 Ram there paid extra for the bumper to bumper warranty. Needs a simple exhaust leak repair. Changing out a couple gaskets $750 at the most at any reputable shop. They denied my warranty and wanted $2,300???!!! Really guys??? Really? Don't be a sucker go find another, These guys are clueless at best thieves at worst!!!!! Also don't buy your vehicle there because once you sign that contract they'll screw you in the fine print!!! read more

Where to begin. Bought a 2021 Ram Laramie ECO Diesel for $69,000 in Sept 2021. Connecting rods weren't tightened properly at the factory and motor basically started coming apart internally due to low oil pressure as the oil was basically leaking past he bearings. No review written at that time as it wasn't their fault it was a factory issue. Although I was irritated at the process but it was mid covid and everything was difficult. They offered to buy my truck back for $19,000 less than I paid and put me in a new truck I said no that's not going to happen, that is a joke. It took 45 days to get a new motor installed and they rented me a jeep to drive for 30 days so I had transportation. Here's where the problem really starts. 13 months after I received my truck back Hertz tried to bill my credit card $1,120.00. I was alerted by my bank fraud department and refused the transaction. I cancelled the card and got reissued a new card. Now I am receiving letters from Hertz claiming they will be taking me to collections if this invoice is not paid within 10 days. Adrees the GM does not work there and Luke the new GM says he's handling it. I bought the Truck in Fairfield but it's being billed and paid by the Concord office which I've never dealt with so it's kind of a mess to know who to talk to. The whole issue is a joke. I have hand written notes af all the conversations and 20 emails going back and forth during the whole process. I will attach their offer with me taking a $19,414.57 loss on my truck to trade in a truck I owned for 1 month with 1,000 miles on it. Keith read more

Future Chrysler Dodge Jeep Ram - Auto Repair Near Me - Fairfield, California

Quick update. Finally, I got a manager on the phone. He took down my information and assured me he would look into and get back to me. 2 weeks later, still no response. Anyone looking to make a large purchase (i.e. new vehicle), look somewhere else. Pulling shady tactics like this doesn't get any better just because you spend more money. I'll just leave this right here... https://bar.ca.gov/complaint read more

Awesome experience getting our new jeep from Future Chrysler Dodge Jeep RAM. We had wasted our time with other dealers interested in dragging out the process so we were so excited to have a straight forward and honest experience with the team here led by our sales agent Michael Rader. Great group of people that got us an amazing deal and exceeded the top offer for our trade-in. Couldn't be more pleased read more

Future Chrysler Dodge Jeep Ram - New Jeep Sahara - Auto Repair Near Me - Fairfield, California

Horrible service. Tried to inquire about the status of my 2013 Dodge Dart only to be put on hold for 5 mins and hung up on.

Thank you Joaquin, Gabe, Matt, and Damian!!! I have been wanting a Challenger for so long, since Tokyo Drift came out hahah. I ordered my car from a dealer 2 hours away from me just to get it right here outside of the bay. Drove from ALAMEDA to Fairfield b/c i know how the other dealers near me work a little too well. Definitely worth the drive and even the drive back was even better. they stayed open late for me and worked with me from start to finish, when one car didn't work, they helped me with a different approval. Thank's Yall read more

Future Chrysler Dodge Jeep Ram - Auto Repair Near Me - Fairfield, California

On a whim I stopped here to see if they could service my truck which is a 4-wheel drive, lifted and has a camper on it. No problem so much so I got it serviced immediately-I thought I would have to come back with an appointment. Every tech and the service manager were very nice and professional. I would highly recommend this service shop and will be back. read more

I find it weird when people say that car dealerships treat them like family, but I have to say, this place does! I needed to have my car serviced within a tight time frame and servie at this location is first come first serve. I showed up early on a Friday morning for an oil change and talked to Vinny. Every time I have called or spoken to someone, it's either Vinny or Dave. Both men are kind, professional and friendly. They got me in quickly and set up a Lyft to pick me up. I quickly realized that I wouldn't get home in time for my next meeting, so they graciously allowed me to use their office space. I was shocked and grateful that they were so accommodating. I was in and out in less than an hour and I definitely recommend them for recall, oil change or any service! read more

I initially gave this place five stars because they talk a good talk. After getting the check engine light serviced here, my car would not pass smog. I'm kept trying to contact the dealership and no one would call me back. My husband took the car back and they printed out google instructions on completing a drive cycle. We have driven the car over a thousand miles at this point and it still won't pass. My thoughts?? They originally couldn't find what was triggering the check engine light so they kept it for like a week, made up something so they can charge us and turned off the check engine light hence that's probably why it won't pass smog. I basically threw almost $700 down the drain and have no vehicle at the end of it. read more

The service department scheduler needs to be replaced. They held on to my vehicle for over 24hrs and not one thing was accomplished. Vehicle was dropped off thursday morning, I was asked if I wanted to wait or come back, I left and called to check on the vehicle after lunch and was told that the 20k services were completed but I would need to leave it overnight for other issues to be address. (door not locking etc.) I was also told that everything would be completed first thing in the morning. So, I left it overnight and got a rental. Arrived around 10am the following morning, not only was it not done but I was lied to about the 20k services having been accomplished. Got breakfast and came back just before lunch. Vehicle had yet to even be seen by techs. This is fully on the scheduler for scheduling a vehicle to be dropped off a full 24hrs before techs would even have a chance to get it in and for lying about what was accomplished in order to lull me into leaving it overnight. I lost time and rental car money. Hire a scheduler that understands how long it takes techs to accomplish work, maybe a prior tech?? This is likely done on purpose in order to try and generate as much profit as possible by overlooking and making people feel like their vehicle is just about to be seen, its next, almost done.... read more

These before and after pictures says it all! These guys are awesome, truly reliable and experts in this field of auto repairs. The first three are the before pictures of wiring issues caused by squirrel/rodent damage? (We hardly drive this car and it's just parked on our driveway) The last two pictures are after they meticulously fixed them! read more

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Car dealerships cannot sell a car for more than the advertised price. This is illegal and considered a common scam, known as "Bait and Switch" or false advertising. Even if you did not see the advertisement, the dealer cannot sell a vehicle for more than the lowest advertised price. Dirty business practices. Don't believe the asking price that shows online. It's false advertising. Looked at a Wrangler that was showing MSRP and a "sale" price and the asking price was almost 14k more than what is showing on the web page as they want to charge for upgrades they did without true transparency. I should have stopped my business with this dealership when my truck was stolen off their lot while waiting for service since they didn't use to lock up customer keys. Just thought we'd have a better experience with sales than we did with service/maintenance. read more

While driving our Ram 2500 on the Highway on a Friday afternoon it suddenly slowed to about 40 mph. We limped it to the side of the road and found the Future Dodge dealer so slowly drove it there. The service writer, Vinnie, pulled it into the garage area as an emergency repair. The mechanic quickly diagnosed the issue and, since we were just in the area for a short time, was able to resolve the issue within about one business day. Everyone at the dealership was very professional and cared about our issue. We highly recommend this dealership. read more

Bought a used truck and was told I needed to wait on parts they were replacing before I could take it home. In this case, it was as simple as a fuel filter. Check engine light came on and searched the codes. Thermostat is bad and while searching, found that both the oil life and fuel filter life were at 8% life remaining. Haven't even driven the truck 1k miles yet. So they sold me a truck without doing a old change or the promised fuel filter change as well. At the same time, when financing, we asked for them to use our preferred credit union which was available. They promised to not run my credit multiple times(it hurts your credit when they do) and now I have three credit inquiries on the same purchase. I've tried getting the service department to help me, and no one answers the phone or returns any calls. Our sales agent ignores my request to get help, and I have yet to get anyone to call me back after multiple attempts. I finally changed the oil and fuel filters myself and the truck should have never left the dealership with that bad of filters and oil. read more

!!!WARNING!!! This nightmare has been wild and expensive,came in for a oil change before a trip and ended with no truck the last 2 mouths...Truck was fine before I brought it to them keep in mine.so I did the 150,000 mile service which they recommended which includes all fluid and filter to be replaced. After service it would ideal hi before shifting called said my EGR needed to be replaced 1800 ,brought it back to them ,also fuel filter light came on as if they didn't change it at all .Called they didn't even look at my truck a week later finally Told me it was done.When I pick it up and left the lot it started clunking bad unsafe to drive call joey service dept he said bring it back and that tranny needed to be replaced 11,200.... and they can't get me a new one it has to be rebuild 9200 ,which I have had 2 date that one will comein but keeps getting pushed back .I don't think there are experience mechanic that know what they doing and forgot to put oil in or messed up on service...Then I needed to get something out of truck and ask for keys found all parts to my truck are outside un cover wires hanging on floor an most of all starter with no plastic or anything under it in back seat please guys I am not a yelper my first one and not really picky . I don't know what to due called management corporate got a case number no one has call back so I am know talking to lawers to help because I don't want it I'm afraid they messed something else up with it and ill be back in this mess ,also been paying 200 a day in rental;s because I did not meet any of there requirement absolutely no help ........I have pictures tex like I said guys avoid this place or u will be in the same boat as me!!!!! SINCERELY....someone who can't stand people who take advantage of people when they need help read more

Absolutely horrible. Went for a specific car.They had it on another lot. Wouldn't have it sent over and told me the banks wouldn't approve it. Was so rude. Ended up leaving. The next day I get notifications that they ran my credit a second time without my permission and processed the car I originally wanted without my permission. Never got any kind of apology! read more

These guys are complete crooks. This is my second negative experience at this location. I recently brought my vehicle to be serviced. Their communication is poor and after calling numerous times looking for an update on the diagnosis, a service member gave me a vague update. Once they sent over their overpriced quote, they couldn't explain what was actually going on nor could they justify the amount they were asking. The diagnostics were $245. They failed to give me a specific details of what they found. I had my vehicle towed to a great auto shop in Vallejo and they found NUMEROUS issues with it the vehicle and were honest, telling me I was best to trade it in than put more money into the vehicle. They were stunned to hear that Future never found the issues they did and were disappointed for me in their dishonesty to customers. They believed they truly didn't run the diagnostic tests that I paid for. Whatever you do, don't waste your time here. They are just trying to rob you and don't provide honest services. read more

In response to Imos, I do not wish to speak about the degrading comments, as I am already in apalled again repeating them for this review, but I do wish to be reimbursed my $109 from the service departments mistake. read more

I have to give the Service and Parts Dept a Ten s up! A smaller dealership, yet Excellent Customer Service, clean and they really go the 'Extra Mile' to make your experience a good one. read more

Future Chrysler Dodge Jeep Ram - My Future CDJR Service Advisor and I, who won National Customer Service Award. I highly recommend coming here and visiting Reggie. - Auto Repair Near Me - Fairfield, California

It's not often that I write reviews, but when it's warranted it's top priority. I just returned from an oil change at Future is Fairfield. My service advisor, Johnathan Haugh was wonderful! He greeted me when I walked in, he was friendly and helpful, and he told me about upcoming deals for my tires. This is a drastic change from what I encountered at the Futures in Concord yesterday where I was barely given the time of day. After my oil change today, Johnathan walked me to my car to ensure everything was done as expected. His professionalism and curiosity are much appreciated. Thank you for the quick and positive experience! read more

Never take your car here for repairs. I have an older Dodge van that was stalling. I called and they enthusiatically told me to have it towed in for a look see. After a week I called for an update. Crickets. 2 weeks and they still had not even looked at it. Said they were short staffed. I had to call them every few days. They never called me. The service guy Tim was always out sick or just plain unhelpful. Finally after 3 weeks of zero progress and gaslighting, I had it towed to a mechanic my friend recommended, and he fixed the issue in under 15 minutes. It was simply an wire that needed replacement. Horrible experience. read more

Again I and everyone who has left a negative review for Future CDJR has been fooled. I called Future and went through the Operator and asked for Imos C. The supposed business owner. I was told hold on please I believe he is in the sales department. I waited, then after being placed on hold I was told he is NOT part of the dealership but part of the Marketing Dept. so it is total BS that you are taking my feedback to heart and figuring out what happened. Again avoid like the plague and never buy or use this lying dealership for anything. read more

I left the Jeep at the dealerships in Fairfield for fixing up the leaks they have been keeping my car over a month finally I got to pick up on 25th Thursday morning drove home after that my wife noticed the light bar was missing I called the dealer reported read more

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I went to Fairfield dodge a total of five times trying to get a oil change first time they told me come before 1:30 second time I was told before 12 third time I walked in they said before 11 all the other times they wouldn't do my oil change in under 3/4 hours. They had no loaner, nothing available for me and my busy schedule I almost regret buying outright this brand new expensive vehicle from dodge. Because this is not sufficient service- I just needed a 30 min oil change? Also, when I asked about making an oil change appt, they said they don't make appointments for oil change so I called Vacaville dodge and made an appointment for oil change and was out quick. Worth the drive to Vacaville dodge read more

We have been in search for a new Jeep Cherokee for our daughter and having a tough time finding what we want. I finally came across Future Jeep of Fairfield and Jim Sparacino. They had the exact car and color we wanted with a decent price. Since our purchase, Jim has been available to go over the details of the car with our daughter so that she is comfortable with all the features. Vinnie from the service department also made himself available to make sure we are happy with the car. They have a quality team with Jim in sales and Vinnie in service. If you are looking for a Jeep, I would urge you to call on Jim at Future. He will work hard to find you the right car and be there when you need him after the sell. read more

Honestly if I could give this review a ZERO I really would. Tried to cancel my extended warranty of my new car back in October/November. Went in twice to get it cancelled and they both lied to me about canceling my extended warranty. Damien Dicicco is a scammer and a huge liar!! Would not recommend anyone to come do their business with these people!! read more