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Lux Motors

5.0 (7 reviews)
Closed • 9:00 am - 6:00 pm
Updated 1 month ago

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Audi Napa Valley

Audi Napa Valley

(32 reviews)

One of the most pleasant car-buying experiences we've had--which says a lot. Our lease was coming…read moreup, and while we were only casually exploring options (we had even preordered another vehicle), we decided to do some comparison shopping. I was surprised by a promotion on a new Audi Q5, so I submitted an online inquiry and immediately heard back from Devin. We went back and forth on the vehicle we were interested in, and after I shared details about our current lease, Devin offered to run numbers for a trade-in. I gave him a target monthly payment, and he worked with his manager to make it happen. Throughout the process, he was friendly, responsive, and never once came across as pushy or salesy. He was transparent about our trade-in value and provided clear quotes for two different trim options. Since we live about an hour and a half away, we were understandably cautious. Jay, the General Manager, reached out the evening before our visit to offer the option of completing the finance application in advance so everything would be ready upon arrival. The next morning, Devin confirmed we were approved and shared the final lease terms. To be honest, we half expected things to change once we got there--either a different monthly payment or a lower trade-in offer. Instead, the experience was exactly as promised. Devin greeted us right away, had the car ready, and after a quick test drive and trade-in evaluation, they honored the original sight-unseen offer and presented the same deal we had been quoted. We were in and out in about an hour. From start to finish, Devin was professional, approachable, and easy to work with. Even after the purchase, he remained responsive--quickly replying to a couple of follow-up questions (even on his day off) and ensuring someone else followed up to assist. All in all, this was truly one of the best dealership experiences we've had. Highly recommend both Devin and Audi Napa Valley.

I advertised my car for sale and Audi of Napa Valley gave me a very competitive offer. Josh was…read morethe salesman and after an inspection and test ride, kept to the initial offer. The transaction was clear from the beginning & the process was relatively quick. I had some initial skepticism as some dealers offer a higher price initially (Bait n Switch) then attempt to marginalize the true trade in value. Not the case here. A professional straight forward affair. I would not hesitate buying of offering for sale a vehicle with ANV.

CarMax

CarMax

(388 reviews)

we've bought three cars from carmax now, two from this location. hats off to the service…read moredepartment. I brought my wife's car in for some warranty work less than a month after we'd bought it, and the service guy caught multiple other issues and added them to the list of free fixes. Like one of the turn signals down in the bumper had condensation inside it, something I never would have noticed but he did. he easily could have ignored it to fix the things I was there to complain about. I'm waiting for a call back as I write this for my next car I'm having delivered so I can go pay for it and pick it up. I will say though, to others, if you don't have an appointment, it is difficult to just walk in and get stuff done.

called ahead to ask about selling my car and specifically asked whether coming in person would…read moreresult in a more accurate appraisal. I was told I could either get an online quote or come in for a better assessment and appropriate value, so I scheduled an appointment and drove in. When I arrived on time, I waited nearly 20 minutes. Eventually I was informed that the in-person appraisal would be very similar to the online quote, which made the visit feel unnecessary. The facility itself is clean and they have a nice selection of vehicles. However, I did have some difficulty getting assistance. I had to knock on an office door to get someone's attention before being connected with a representative. Overall, I'm sure CarMax is a good place to purchase a vehicle, but my appraisal experience could have been more efficient and better communicated.

Steve Hopkins Honda

Steve Hopkins Honda

(504 reviews)

I had bought a 2023 Honda CR-V hybrid sport touring model at a certain cow town dealership…read more Have been servicing it there also. Lately though, I have been feeling less than satisfied.......just feeling that for the money I was spending, the results weren't quite up to expect ions. Today I took my vehicle to be serviced at Steve Hopkins in Fairfield. A COMPLETELY different experience. Luis Guzman our service technician, what a PRO! Just went for oil change and tire rotation I had been having trouble because the TMPS kept coming on. Cow Town said during cold weather, it's likely to happen, never mind I've taken it there for TWO oil changes and tire rotations in the past year. Today during the tire rotation I get a call from Luis, the service dept says they found a small nail in a tire that has been causing a slow leak! Fixed it no charge! No more TMPS light coming on! I made another appointment for my 2009 Honda accord. Oil change tire rotation and brake check and all around e,engine check because I am going to give my pride and joy 2009 to my Granddaughter who will be a new driver in May! Thank you Steve Hopkins Honda. Thank you Luis Guzman......see ya Tuesday when I drop off my baby! You can BUY a Honda in cow town if you so desire, but as far as service goes........you are CRAZY if you take it anywhere else other than Steve Hopkins Fairfield!

I came in to request my service records and was disappointed by the way I was treated. The service…read moreadvisor was extremely rude. I understand you may have been on your lunch break, but a simple, polite explanation would have been far more appropriate than the attitude I received. This is not an acceptable way to treat customers, and it has left a very negative impression. As a result, I will not be returning here for future service.

Mercedes-Benz of Fairfield - #1 text to Jessica in sales who sold

Mercedes-Benz of Fairfield

(482 reviews)

I recently had a complex service issue with my 2022 Metris van. Following a standard factory fuel…read morepump recall, there was a technical complication with the vehicle's aftermarket auxiliary heating system, which relies on the Mercedes fuel tank. Their mistake created a great deal of work and expense until I was finally able to determine that it was indeed their mistake that caused the problem. While the path to a resolution was initially long and difficult, the way the leadership team stepped up to take responsibility was truly impressive. I had the pleasure of working with the General Manager, Diana Kennedy, who listened to my concerns with genuine empathy. She provided a resolution that went above and beyond my expectations, restoring the peace of mind I originally sought when I chose Mercedes-Benz. It demonstrates that Mercedes-Benz of Fairfield values its customers and is willing to stand behind the quality of its workmanship, even when the path to a resolution is complicated. I also want to credit Jose in the service department for his communication and diligent effort during the final steps of the repair. It is clear that this team cares about their customers and is committed to professional excellence.

Worst customer service, ever. They aggressively manipulated the roof on my 550 SL and blamed it on…read moreme. Had taken it to them last fall, it was "supposedly" fixed but the first time I put the roof down, it wouldn't go back up and they punched a hole in the roof when they aggressively manipulated it.

Lux Motors - smog_check_stations - Updated May 2026

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