One of the most pleasant car-buying experiences we've had--which says a lot. Our lease was coming…read moreup, and while we were only casually exploring options (we had even preordered another vehicle), we decided to do some comparison shopping. I was surprised by a promotion on a new Audi Q5, so I submitted an online inquiry and immediately heard back from Devin. We went back and forth on the vehicle we were interested in, and after I shared details about our current lease, Devin offered to run numbers for a trade-in. I gave him a target monthly payment, and he worked with his manager to make it happen. Throughout the process, he was friendly, responsive, and never once came across as pushy or salesy. He was transparent about our trade-in value and provided clear quotes for two different trim options. Since we live about an hour and a half away, we were understandably cautious. Jay, the General Manager, reached out the evening before our visit to offer the option of completing the finance application in advance so everything would be ready upon arrival. The next morning, Devin confirmed we were approved and shared the final lease terms. To be honest, we half expected things to change once we got there--either a different monthly payment or a lower trade-in offer. Instead, the experience was exactly as promised. Devin greeted us right away, had the car ready, and after a quick test drive and trade-in evaluation, they honored the original sight-unseen offer and presented the same deal we had been quoted. We were in and out in about an hour. From start to finish, Devin was professional, approachable, and easy to work with. Even after the purchase, he remained responsive--quickly replying to a couple of follow-up questions (even on his day off) and ensuring someone else followed up to assist. All in all, this was truly one of the best dealership experiences we've had. Highly recommend both Devin and Audi Napa Valley.

I advertised my car for sale and Audi of Napa Valley gave me a very competitive offer. Josh was…read morethe salesman and after an inspection and test ride, kept to the initial offer. The transaction was clear from the beginning & the process was relatively quick. I had some initial skepticism as some dealers offer a higher price initially (Bait n Switch) then attempt to marginalize the true trade in value. Not the case here. A professional straight forward affair. I would not hesitate buying of offering for sale a vehicle with ANV.

we've bought three cars from carmax now, two from this location. hats off to the service…read moredepartment. I brought my wife's car in for some warranty work less than a month after we'd bought it, and the service guy caught multiple other issues and added them to the list of free fixes. Like one of the turn signals down in the bumper had condensation inside it, something I never would have noticed but he did. he easily could have ignored it to fix the things I was there to complain about. I'm waiting for a call back as I write this for my next car I'm having delivered so I can go pay for it and pick it up. I will say though, to others, if you don't have an appointment, it is difficult to just walk in and get stuff done.

called ahead to ask about selling my car and specifically asked whether coming in person would…read moreresult in a more accurate appraisal. I was told I could either get an online quote or come in for a better assessment and appropriate value, so I scheduled an appointment and drove in. When I arrived on time, I waited nearly 20 minutes. Eventually I was informed that the in-person appraisal would be very similar to the online quote, which made the visit feel unnecessary. The facility itself is clean and they have a nice selection of vehicles. However, I did have some difficulty getting assistance. I had to knock on an office door to get someone's attention before being connected with a representative. Overall, I'm sure CarMax is a good place to purchase a vehicle, but my appraisal experience could have been more efficient and better communicated.

I've now purchased 2 cars from Hopkins of Fairfield, over the past 16 years. I have had the best…read moreexperiences at this dealership. The purchases have been so smooth, which I am so grateful for. The customer service is excellent. I worked with Noka & Raj and they were honest and upfront class acts from the beginning of the purchase to the end, starting the day prior! I could not have asked for a better car buying experience. Thank you all so much!

Had the best experience working with Inoka Kahawaii purchasing my MDX. He kept the entire process…read morehassle free and pressure free, and I was in and out in just a few hours. I will definitely work with him again and I highly recommend anyone who wants a positive car buying experience to ask for him directly.

I had bought a 2023 Honda CR-V hybrid sport touring model at a certain cow town dealership…read more Have been servicing it there also. Lately though, I have been feeling less than satisfied.......just feeling that for the money I was spending, the results weren't quite up to expect ions. Today I took my vehicle to be serviced at Steve Hopkins in Fairfield. A COMPLETELY different experience. Luis Guzman our service technician, what a PRO! Just went for oil change and tire rotation I had been having trouble because the TMPS kept coming on. Cow Town said during cold weather, it's likely to happen, never mind I've taken it there for TWO oil changes and tire rotations in the past year. Today during the tire rotation I get a call from Luis, the service dept says they found a small nail in a tire that has been causing a slow leak! Fixed it no charge! No more TMPS light coming on! I made another appointment for my 2009 Honda accord. Oil change tire rotation and brake check and all around e,engine check because I am going to give my pride and joy 2009 to my Granddaughter who will be a new driver in May! Thank you Steve Hopkins Honda. Thank you Luis Guzman......see ya Tuesday when I drop off my baby! You can BUY a Honda in cow town if you so desire, but as far as service goes........you are CRAZY if you take it anywhere else other than Steve Hopkins Fairfield!

I came in to request my service records and was disappointed by the way I was treated. The service…read moreadvisor was extremely rude. I understand you may have been on your lunch break, but a simple, polite explanation would have been far more appropriate than the attitude I received. This is not an acceptable way to treat customers, and it has left a very negative impression. As a result, I will not be returning here for future service.

Literally was able to get me into a car when I felt like I was running out of options. Would…read morerecommend

I went to the branch in American Canyon to purchase my first car. The salesman Kirby was absolutely…read moregreat! My whole experience was very good. There was no pressure to purchase a vehicle until I was ready and certain. I totally suggest anyone looking to buy a great and reliable car to come here!

Toyota Hanless Fairfield staff made the process super easy and quick! Dave and Sunny took great…read morecare of me and helped me with whatever I needed!

I had an outstanding experience with CJ and Jimmy at Hanlees Fairfield Toyota. My RAV4 was in the…read moreshop for over a week due to parts delays, and although the situation itself was frustrating, CJ and Jimmy made the entire process much easier to handle. They consistently kept me updated along the way, were always friendly, professional, and reliable, and took the time to explain the delays with genuine sympathy and respect. I never felt brushed off or left in the dark. They made sure I understood what was happening and that I was being taken care of. They also went above and beyond by helping me get a loaner vehicle so I could still get around, arranging Lyft rides home whenever I had to leave without my car, and even recommending a great local food spot while I was there. Those small but thoughtful touches really stood out. CJ and Jimmy truly exceeded my expectations. Their customer service was exceptional, and they turned what could have been a very stressful experience into one that felt well-managed and cared for. I sincerely appreciate everything they did and would highly recommend working with them at Hanlees Fairfield Toyota. Very military friendly!!

Huge thank you to the staff at Fairfield Ford, but I especially want to give a big thank you to…read moreKevin Garay. Sometimes getting a new vehicle can feel a little intimidating, but Kevin made the entire process very smooth. He made me feel comfortable, secure, and taken care of from start to finish. Once again, thank you very much, and I look forward to doing more deals with you in the future. Kevin was awesome and truly deserves this 5-star review.

Had a great experience first with Greg, selling them a used vehicle, and then with Bryan leasing a…read morenew one. I had never leased a vehicle before and Bryan took the time to explain the process, point out the pros and cons, and tailor the lease to our particular needs. There was no pushy upselling or pressure to buy. We looked at a couple different models and landed on a great choice. I usually dread the process of buying a vehicle but this was a positive experience. Keep up the good work!

AVOID THIS PLACE ~ They aren't honest with customers, they'll say anything just to get you there --…read moreand they're selling cars with MAJOR issues that you'll need to fix. I spoke to them multiple times over phone and text. Asked multiple times why the car I was interested in was a couple thousand below market. Their website intentionally had photos of the car that suggested it was clean. Were huge rips in the front seat, and the windshield had multiple issues, wasn't even drivable (neither was mentioned, or in the photos -- even though they knew i was coming from an hour away, and renting a car). They instantly said they'd drop $200 more for the seat & the windshield each, they just lied to me to get me there (on my time and money). Was still cheap enough i had it pre purchase to look at it, mechanic said there was over $3,000 in just labor that this car needed (for a car under 8,000..) They are misleading people on purpose, not telling the truth -- and selling cars with thousands of dollars of fixes needed. AVOID THIS PLACE!!!!

This business needs to be closed down before someone gets hurt. My car shut down on the freeway…read morehours after the purchase. I've had nothing but problems ever since. 707 Motors says it's not there issue.

I recently had a complex service issue with my 2022 Metris van. Following a standard factory fuel…read morepump recall, there was a technical complication with the vehicle's aftermarket auxiliary heating system, which relies on the Mercedes fuel tank. Their mistake created a great deal of work and expense until I was finally able to determine that it was indeed their mistake that caused the problem. While the path to a resolution was initially long and difficult, the way the leadership team stepped up to take responsibility was truly impressive. I had the pleasure of working with the General Manager, Diana Kennedy, who listened to my concerns with genuine empathy. She provided a resolution that went above and beyond my expectations, restoring the peace of mind I originally sought when I chose Mercedes-Benz. It demonstrates that Mercedes-Benz of Fairfield values its customers and is willing to stand behind the quality of its workmanship, even when the path to a resolution is complicated. I also want to credit Jose in the service department for his communication and diligent effort during the final steps of the repair. It is clear that this team cares about their customers and is committed to professional excellence.

Worst customer service, ever. They aggressively manipulated the roof on my 550 SL and blamed it on…read moreme. Had taken it to them last fall, it was "supposedly" fixed but the first time I put the roof down, it wouldn't go back up and they punched a hole in the roof when they aggressively manipulated it.