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    Audi Napa Valley

    4.5 (32 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 2 months ago

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    Services - Audi Napa Valley

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

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    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

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    Recommended Reviews - Audi Napa Valley

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    Here is the damage. Quarter panel damage on Tesla requires cutting and welding to do it properly.
    Mike N.

    Let me share my experience with this dealership. They truly do live and die by the ideology as a one price dealership in whatever situation but the biggest issue is that they take sensitive material lightly. My experience started with their sales associate Taneisha, she was courteous and did provide everything I asked for that included various videos of the car, sharing how immaculate it is, and items that came with it being a used Tesla. I also spoke with her sales manager Mike, he was personable and did what he could such as get more info on items like an extra key fob as I would have to purchase on my own as it only came with one, and they wouldn't throw it in. Again, I would expect two sets of keys from a reputable dealer but then it's their motto, "Our one promise" "One price. One person. One hour." I live far, so Taneisha had to get a quote for shipping and got me the final OTD price. I decided to move forward and sent a cashiers check with signature required. Checks are prone for fraud if mishandled. Then the experience started to take a turn. They sent documents via email and it had the wrong address. I sign all the docs and then they send me docs again. So the day the cashiers check was received they tell me about a dent and how it would need 5 days or so before the car can be shipped after being fixed. This is after I had a video from Taneisha saying it's immaculate with a walk around etc. saying I should have seen it in the pictures. While I did receive an apology, it felt like she was doing me a favor as she found out before the car was sent out. I'm buying a car, unseen, that's why I wanted to go through a reputable dealer. You would expect a more thorough pre-purchase inspection to be done by an Audi dealer. So I simply asked for consideration of a price discount based on the car no longer being a 1-owner, no accident vehicle. She spoke to her higher ups and said one price. Then her GM gets involved. Similar story... This was a pure waste of time for me. At this point, not worth a car that has quarter panel and door damage. Read about Teslas, it requires cutting out the metal and welding new metal to the quarter panel to do it right as its structural. Who knows how it would be repaired. Many places would probably bondo and call it a day. I seriously would not have wrote this review but this is what makes me upset. My check was returned right away. But, I got it without signature required from FedEx. That is a live check and could have got into the hands of some thief. As mentioned earlier, checks are prone for fraud if mishandled. Who knows what I would have to go through to get my money if some fraudster was able to get it and cash it out. I dodged a bullet. I will never go through this establishment again!

    Tesla!
    DJ F.

    Big thanks to Ashley for all the help in purchasing my Tesla! Ashley is very friendly and helped me understand the fundamentals of the Tesla. Her and Doreen made the process super smooth- we were able to take delivery in a day! Thanks again for all the help!

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    1 month ago

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    2 months ago

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    Emily F.

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    3 days ago

    Straight forward transaction. Honest, no BS on pricing and was in and out in no time.

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    6 months ago

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    Emily F.

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    8 months ago

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    Emily F.

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    27 days ago

    Excellent experience from all sales personnel. They knew the product and offered a great price on an Audi Q5.

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    3 months ago

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    4 months ago

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    Emily F.

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    5 months ago

    AJ is an absolute pro. He made the entire process seamless from start to finish, and we couldn't be happier with the experience.

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    7 months ago

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    Emily F.

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    4 months ago

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    Emily F.

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    4 months ago

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    Emily F.

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    1 year ago

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    1 year ago

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    5 months ago

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    1 year ago

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    6 months ago

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    11 months ago

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    1 year ago

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    6 months ago

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    6 months ago

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    9 months ago

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    2 years ago

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    1 year ago

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    1 year ago

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    8 months ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    Bought a BMW M340i here and the experience was amazing. Will definitely do more business with this dealer once I save up again!

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    2 years ago

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    2 years ago

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    Ask the Community - Audi Napa Valley

    Review Highlights - Audi Napa Valley

    Ashley was courteous and explained everything and remained open to help me find what I was looking for in a vehicle.

    Mentioned in 4 reviews

    Read more highlights

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    FactorySpecific

    FactorySpecific

    (180 reviews)

    My Auto Guardian Angels!!! Been coming here for well over…read more15+ years for fantastic service for my older 2003 Acura before selling it, and now my 2017 Hyundai Santa Fe on everything from simple oil changes & windshield wipers to breaks, struts, alternator, timing belts, water pump, transmission issues, etc. What really locked me in is when talking to the owner Khoi he made a point on telling me they have a special point of looking out for women, single mom's etc. because he knows in this industry, they're often easy targets for mechanics who prey on women. Totally admired him for that. I know the whole team Gene, Khoi, Andy, & TJ (has changed a bit over the years), but still same great service. I should have posted about them well over a decade ago, but after having my car serviced yesterday (12/29/25), TJ & I talked about an issue he specifically helped me with last year when I was in a battle with Hyundai Dealership staying compliant on fixing a "Rod Bearing Failure" recall issue that requires an entire replacement engine install due to my car was experiencing serious stalling, slowing down in the freeway, and drastic oil burning out to the tune of needing oil fills every 2-weeks!!! One of the Hyundai Service Specialist advised I NOT refill the oil and just let it burn out until the engine locked or a specific service light switched on. I told her that sound awfully drastic and dangerous, but she said that would be the fastest way for them to get the proper engine "Rod Bearing Failure" code reading they needed to warrant the engine replacement. Needless to say, no oil caused the catalytic converter to blow out. Now, the Hyundai Specialist comes to me singing a new tune that it's now MY responsibility to pay $4500 for the Catalytic Converter to be replaced NOT addressing the new engine at all. I immediately hopped on the phone and followed up with TJ at Factory Specific, not only did he fully consult & educate me on the EXACT steps to take to make them address and fix ALL issues including the Catalytic Converter but that I could take it up with Hyundai Corporate office as well if necessary, bottom line do NOT let them off the hook. TJ's ADVICE WAS AWESOME; I GOT NEW ENGINE & CATALYC CONVERTER REPLACMENTMENT AT $0 COST, PLUS A NEW 2025 HYUNDAI SANTA FE LOANER CAR FOR ABOUT THREE WEEKS!! My Auto-Guardian Angels! ;-) Sorry this review so long, but I had to put this story out that might help someone else facing a similar recall issue and having difficult time in getting the dealership to keep their word! FACTORY SPECIFIC - Always fair pricing, awesome friendly fast customer service with a smile- good group of guys. I will refer them ALWAYS!

    Had Factory Specific do electrical work. As usual they did a great job. Very happy with the work…read morethey did!

    Grizzly Auto Body - Before

    Grizzly Auto Body

    (34 reviews)

    My sons truck was hit by another vehicle on the passenger side. We decided to take it to Grizzly…read moreAuto Body. Ariel was very professional and pleasant. He explained how long the repair would take and we went from there. Upon picking up the vehicle. They also fixed our back bumper. Repaired a small dent on the right front passenger side. Detailed the inside and out. The truck looks fantastic and we couldn't be more pleased. Ariel and his crew really went above and beyond. I would highly recommend Grizzly Auto Body without hesitation. Thank you again.

    Grizzley Auto Body did an incredible job repairing paint damage on my BMW. From the moment we…read morebrought the car in, their team was professional, friendly, and extremely knowledgeable. They took the time to explain the repair process, kept us updated throughout the job, and made the entire experience smooth and stress-free. The quality of their work is truly outstanding. The paint repair is flawless and the car looks like new again, you would never know there had been any damage. Their attention to detail and pride in their craftsmanship really shows. Communication was excellent from start to finish, which is something that can be hard to find. The entire staff is welcoming, helpful, and clearly cares about their customers and the work they produce. Grizzley Auto Body has officially become our go-to body shop. If you want honest service, amazing results, and a team that stands behind their work, this is the place to go. You will not be disappointed!

    Audi Napa Valley - car_dealers - Updated May 2026

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