I recently got a new car from BMW Concord. Eugene helped me place an order for a new 2 series and it was a great experience. Toni and Alvin helped me on the pickup day and were also kind and helped to ensure a good delivery. I came from SF and it was worth going the distance for the better customer experience. Thank you! read more

BMW Concord - Picking up a new 2 series - Auto Repair Near Me - Concord, California

This is the second car we have purchased from BMW Concord! From the sales team to service, everyone was accommodating and went above and beyond with my new car. I worked with Eugene, who helped me build and order my car. Throughout the assembly, shipment, and delivery, Eugene always kept me up to date and went above and beyond to answer all my questions along the way. Even upon the delivery of the vehicle, he (and his team) worked to a fix few defects to ensure my expectations were met. In addition to Eugene, Tyler, Felipe, and Gabriel were all incredibly patient and help resolve a few outstanding concerns I had. Due to their incredible service, I will continue to be a customer and will always recommend them to those looking for a new car. read more

I went here to find out what was the issue with my key fob and they tried a few things and even changed the battery all free of cost, but the only thing they could think of in the end was a need to obtain a diagnostic, what I liked is was the fact that instead of just taking my money and conducting a diagnostic, they informed me that if the BMW dealership is anything like their's, the key fob is under a 2 year warranty so I should contact the dealership I bought the key from in. They also gave me a nice BMW stainless steel travel coffee mug for scheduling a visit. read more

BMW Concord - An open service area which was full only minutes ago, these guys are fast. - Auto Repair Near Me - Concord, California

After spending over $10,000 on vehicle servicing, I was shocked to find it in a state of disrepair upon its return. The vehicle was covered in greasy handprints and filthy footprints, indicating a complete lack of care. It's a disgrace. No care was taken. Shame on you I will add picture soon read more

Last December I lost my key to a 2003 Z4. I went on line ..bought a dummy uncut key ... had the key cut at a locksmith ... but I knew it needed to be programmed to talk to the ignition system. I took the key to the deal, showed them my cut key and they said they could not program it and I would have to buy a key from the dealer at almost $200...which I did. Now I find out from a BMW DIY Club ... that there is a VERY EASY work process to program my cut key, which was successful! It is very annoying that the dealer always has the only "BMW certified" way to do things. He could have shared the easy process to program the key, but added the caveat about BMW does not sanction it yadda yadda yadda. But no, they did not mention the easy process at all, and only gave the option of buying a new key from them. read more

I do not recommend for service. I scheduled an oil change with an appointment on their website. When I arrived they said they could not complete it until the following morning and just expected me to leave my car overnight. They were very courteous but made no attempt to prioritize my 30 min oil change for the actual appointment day, much less the scheduled time. I won't be back. read more

Absolutely everything needs improvement. The employees in the service department are uneducated. Aftet basically dismantling my 2015 338i series BMW they said something to do with fuel was in backwards. Instantly made no sense as the only people to touch this car for 6 years never dismantled anything like BmW concord did. We'll after bringing the issue to their attention they say we have to pay over 8k to fix it .. mind you the car had Absolutely no problem for 6 years and for 3 years after getting world don't at a reputable shop that we do regular business with. A trustworthy honest mom and pop with master tech mechanics. I know for a fact bmw has uneducated people running in and out of employment at this concord location. I recommend to not bring any car here. FYI originally all bmw was supposed to to was set codes. They will take you for money and fuck ur car up read more

Had my car serviced last week in Concord. Staff are pleasant and helpful. Specially Mursal Popal who is very accommodating, professional and assisted us with our Brake Pad issue. When we moved to Vacaville in 2023, we switched and had our car service in BMW Fairfield. Sad to say, their service was disappointing & not as good as Concord. I called their Customer Service 5x and nobody returned my call. I even mentioned that i have called 5x. Still no one responded. Despite the distance, we now prefer to have our car service in Concord. We also shared our experience with our friends the excellent service we got in BMW Concord. Our Service Advisor Christopher Neves is very pleasant and cordial. He assisted us getting our new tires & other service we needed at the time. Keep up the excellent service BMW Concord. read more

My car was due for brake fluid. This would be my first stop here in BMW Concord since moving to Oakley. I booked an early Saturday morning for service. I met up with the sales rep. The office was very clean and organized. The sales rep said the vehicle would be done in the afternoon and offered me a LYFT ride home and also to pick my car when it was ready. The whole experience was simple and no issues at all. It was an amazing service. Maybe will purchase my next BMW vehicle here. read more

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BMW Concord has always taken excellent care of me and my car. I've worked with Miguel Alvarez and Kevin Hong before, and they are simply the best. Miguel went above and beyond to get over $16,000 worth of repairs covered under the SULEV warranty -- something I never would have expected a dealership to fight for, but he made it happen. My 328i has been serviced exclusively at BMW Concord since its delivery, and every time the work has been top-notch. Sure, the prices are on the higher side, but you absolutely get what you pay for here: knowledgeable staff, thorough work, and peace of mind that the job is done right. I truly love BMW and honestly wish I had never left for a Tesla. BMW Concord sets the standard for service -- professional, transparent, and customer-focused. I'll always recommend them. read more

Lena in sales is the best! Always helpful and explains everything in detail when asked about certain items or specifics on the car Originally bought our 2024 Z4M40I in Dec from Lena and then our 2nd car we ordered it from the BMW factory for a more personalized car with the exact details we were looking for . Lena was great on the ordering process and making the delivery process a great experience with setting the car up with a bow and balloons If you need a BMW Lena is the GO TO sales agent for a great experience!! read more

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I'm typically hesitant to provide my info online, but this time I couldn't have been more happy when I received the call from Lena. She was super friendly, incredibly professional, and made the entire process genuinely enjoyable. Which, let's be honest, isn't always the case when car shopping. Lena took the time to understand what I was looking for, answered all my questions without any pressure, and made me feel confident and comfortable every step of the way. Her knowledge, patience, and warm personality truly set her apart. If you're in the market for a new car and want a positive, smooth, and stress-free experience, I can't recommend Lena highly enough. She's the best! Everyone I spoke with at Concord BMW was amazing. Thank you! read more

Went to BMW Concord to buy a used car, a Lexus 300h. I contacted Andy Li via phone to indicated I was interested in the vehicle and that we would be stopping by later that afternoon. We loved that car but the experience with Andy was just the best! The car was being detailed when we arrived, the tank was full and he even offered to have some minor paint chips corrected while I waited. He was kind, professional, informative and a no pressure salesman. Start to finish I was driving home in my new car in under 2 hours!! I highly recommend Andy Li and BMW Concord for the all around best, quickest car buying experience! Heidi read more

I brought my car in for service and new tires. When I picked up my car the tires and wheels were lathered in grease, no one bothered to clean them up, although I did opt for no car wash you would still think they'd mount the tires and maybe take off all the excess grease and what not at bare minimum. Anyways, I thought Whatever ima detail the car anyways. When I go to detail the car, there's curb rash EVERYWHERE dude. All except one tire. So I take It in a week later to get it inspected, and I admitted to curb rash I was Previously responsible for, but there was so much new damage to the wheels (pictures down below). The service advisor was cool, but he brought his manager the service director Rafael to inspect the wheels. First problem I had With dude was there was NO assumption of responsibility on his part. He said he didn't believe they did that because I brought the car in a week later lol. I complained about the grease that was left on the tires and wheels he said well I didnt get the car wash. He said the machines couldn't do that type of damage to the wheels, and then I was Like well check the pre inspection and after inspection video, and guess what, they didn't take one. So instead of assuming responsibility for their lack of taking the initiative to prepare for any liability against them, he blamed me for bringing in the car a week later. And the problem that bothered me the most was that when talking about proper compensation and handling of this problem (he said he can repaint the wheels, take a look at the damage and see if it's a fix just by painting it) he walked away mid conversation. read more

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Lena Chi was very helpful in the sales department in testing some used vehicles back in 2022 when I was looking for a BMW 340i. While I did not end up buying a car from this location, I would not hesitate to purchase a vehicle from her. read more

We just bought our second car from Chris Reker in the last year. He was fantastic to work with. The entire process was fast and easy. The entire experience was seamless. Chris is very communicative, even after the deal is done. read more

Bought my new BMW i4 from Andy Li (and Zack!) at BMW Concord and had a great experience. I'm from Sacramento and did most of the legwork over phone and text -- Andy made it super easy, straightforward, and got me the exact car I wanted. When I arrived, everything was ready to go and the process was quick and smooth. Highly recommend working with this team if you want a no-nonsense, efficient buying experience. read more

All I can say is AMAZING PURCHASE EXPERIENCE !! We worked with Edwin and were in and out within 2 hours ! He made sure my pregnant wife was comfortable and understood all of her new vehicles features ! He even went above and beyond to give us a follow up call to make sure we were loving the vehicle and if we had any questions . When I think of the BMW purchase experience I can say Edwin sets that standard above and beyond expectations !!! read more

Seems like they only "care" when you're buying a car from them now. Service needs improvements for sure! Not to mention trying to get an appointment, parts department is good, much friendly people. It's a very unfortunate truth for most places nowadays, like we are loosing our touch for actual humans. Sad, go service your bmw to local shops and wait until some humanity comes back to dealers in general. (( 2 stars because parts is not the same as everything else )) read more

I recently purchased a used X3 at BMW Concord. I found the car online and submitted a request to test drive it. Ryan Chao responded to my request, and we set up a time to test drive the vehicle. Unfortunately, the car that I requested was sold, but Ryan found another vehicle with similar options. I liked the car and decided to purchase it. The process of purchasing was smooth and flawless. Krystal Souza, the finance manager, offered good financing options and presented the related documents with 100% accuracy. Then came Victor Harris. Victor is part of the BMW Genius team. Victor was fun to work with. He was generous with his time. He helped me to set up the car's options and explained the options in detail. Highly recommend the BMW Concord team. read more

GREAT BUYING EXPERIENCE WITH Miss RAQUEL LOPEZ from BMW CONCORD it was exceptional...I recently purchased a 2024 BMW X5 XDRIVE from BMW CONCORD. I live in ELK GROVE,SACRAMENTO. I went to CONCORD BMW for the first time in the store and was so lucky i met Miss Raquel one of the sales manager, she was very professional, knowledgeable. She spent a lot of time assisting us, Raquel was extremely helpful, patient and very pleasant, she wanted to make sure that i get the car that i really like, she was never tired nor complained when I ask her to test drive another x5 in the lot. I felt at ease and she made my experience a very good one. I appreciate her help! overall it was an EXCELLENT CUSTOMER SERVICE. I would like also to mention MR. PETER PINZON another sales manager for helping me out and made all the paper works processing smooth and quick and gave me a complimentary all season mat. Overall it was an excellent buying experience. We would consider buying from them again in the future. If you are planning to buy a BMW check out Concord and look for Miss RAQUEL LOPEZ. read more

Although BMW is a brand that sells itself the level of service and attention you will receive at this dealership is impeccable. My sales representative Mursal was friendly, knowledgeable, great communicator and worked extra hard to get me a car I wanted for best price and on time. Thank you :) I would recommend this place to anyone A+ read more

After dealing with substandard service with my last car, which was a Hyundai; I decided that I was ready to finally buy my first BMW. I bought the car of my dreams at another dealership that was further away from my home. When my car became due for service, I decided to check out this place. From the moment I arrived at the service department, it was truly a pleasure. An employee greeted me at my door and directed me to a service agent. The agent was kind and professional and showed me the service that was due for my car. Was it expensive? Yes, but that was yo be expected. It's a BMW. I told him that there was a loose part in the interior, and he said it was covered under warranty. He directed me to a customer lounge that resembled a hotel lobby more than a car service department. There was a coffee/hot chocolate machine and a water bottle filling station. It was very nice and VERY clean. The cleanliness extended to the restroom as well. After waiting a bit, the advisor told me that it would be quite a while before my car would be complete. He offered my a ride home, and I inquired if they had any loaner vehicles available. It turned out that they did. After some paperwork, I was escorted to a 2024 4 series. The car was stunning and completely clean. It felt like I was driving a brand new car. I drove home and later received a video from the mechanic. The mechanic showed me a detailed vehicle of what he was doing to my car! This was a first! So awesome! When it was time to pick up my car, I gassed up the loaner and drove it back to the dealership. When I received my car, it was spotless! The interior, as well as the exterior, had been completely detailed. If your tired of dicking around with there other car service departments, come check this place out. Your time is worth money, and it should be respected. This is the first service department that I can honestly say has respected my time and my car. Great job, Concord BMW! read more

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I brought my vehicle for an BMW extended warranty service repair after my regular shop was unable to diagnose an electrical issue. Making the appointment was quick and easy. When I arrived the service advisor claimed I didn't have a warranty, then that my warranty didn't cover the issue I had, and then after bringing the warranty paperwork for him to review he admitted the issue was a covered item and took in the car for diagnostic. He required that I signed a pre authorization for a something I'm not sure of. No loaner car was offered. The car was dropped in the early afternoon and it was left with them overnight before it was looked at. In the morning when they began the repair it was throwing low voltage codes like they left something on all night. They reset the vehicle computer system, stopped all diagnostic and claimed the battery low voltage made the warranty void. I provided the independent repair shop diagnostic report from before the vehicle was brought to them which included the vehicle computer readouts before they drained the battery but they insisted that my warranty was void for all electronic components. They charged my credit card for the some $300+ service I had to pre authorize to get them to even look to see if they would repair my car under warranty. And then they sent me on my way. read more

My car was serviced today and a wash was promised. I checked out with the service rep who told me the was washed. I waited for 20 minutes and when the car came out it was not washed. The employees run around pretending that cars were on their way out, but there were at least 6 customers waiting for their cars. read more

I had a disappointing experience at BMW Concord when I brought my car in for coding a halogen to xenon headlight retrofit. Despite their assurances in being able to perform the coding, they failed to eliminate the bulb error codes, which was a primary part of the service. Additionally they overwrote my after market tune, causing a check engine light, the cars timing being thrown off, and ultimately leaving my car inoperable for weeks. They should have been able to code the headlights without overwriting critical settings such as my performance tune. They didn't ask about modifications or provide a warning about potential changes to the ECU. On top of this in order to modify ones ECU you have to remove it, my ECU has a fat sticker stating that the car is tuned and who it's tuned by. When I reached out to the manager Robert Macky he provided no solution, no apology, and denied any request for a refund on the service. They made me miss a planned trip to Tahoe cancelling my lodging situation and couldn't even provide a loaner vehicle while o sorted through getting my car back in operable condition. Garbage service, garbage hospitality, and a garbage department. Wouldn't take any of my cars here even if they were under warranty. read more

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Ryan Chao and the entire staff at the BMW was great. Helped me get into the car I wanted seamlessly. Would recommend. read more

BMW Concord - New Ride - Auto Repair Near Me - Concord, California

We had a really positive experience with BMW Concord. When we arrived, we parked and walked to the car we were there to see. Thankfully, we were not approached by sales people. We were left alone to check things out without having to answer a bunch of questions. Once we entered the showroom, we met our salesman. Chris was very friendly and never made us feel pressured. He took us out for a nice long test drive and knew all the answers to the questions we had about the car. We ended up buying the car we came to see at a fair price. Everyone else we dealt with at BMW Concord was friendly and efficient. This deal was done in less time than any other auto purchase I've ever been involved in. I would recommend BMW Concord to anyone looking for a car. Ask for Chris, he'll take care of you. read more

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I'm so thankful to be a part of the BMW Concord family. Words cannot express how grateful I am to this team: Lena, Zach, Irving, and Victor. Thank you all for your kindness. Thank you, Lena and Zach, for going above and beyond. I am very thankful to you. read more

Dropped by to check out an X3 while car shopping on a dreary December day. Empty car lot, empty dealership, and Andy the sales associate that greeted us was a man of few words and far from welcoming. Since we didn't schedule an appointment, the air of doing a huge favor was *thick*. After leading us on the briefest and most useless test drive, we wanted to check out the X1 parked nearby. Do you have it in white?" "No, this is the only one we have" "Can we do a test drive?" "You have to make an appointment". Meanwhile there are 2 more X1s right behind it, one in white. Honestly the other Sunwise dealership, Weatherford in Berkeley, is far superior for the friendly customer service on my last visit there. If we end up getting a BMW, it will be from elsewhere. I thought they might've cleaned up the sales department in the 13 years since my last visit here, but it's still subpar compared to my experiences with other BMW dealerships around the bay. read more

This was the best experience I've had at a dealership in a long time. No, they didn't pay me to say this. I have never had issues with BMW Concord before (been a service customer for all my cars, and we bought my wife's CPO X1 here), but the new ownership seems to have really raised the bar. I took my 440i in for new tires, because none of the local tire shops had a full set. They couldn't get the wheels realigned, because apparently a California pothole of death I hit a while back had busted one of the suspension arms and I never noticed anything in how it drove. Skyler in the service department spent probably hours working back and forth with me and my insurance agent, often sending information directly to them without my involvement - all before I had even gotten the work approved. He really stayed on top of things and made sure I got taken care of. That car was getting near end of life anyway, so I also went in to take a look at i4 leases during this Summer Sale promotion from BMW corporate. Mursal in sales saw me immediately, got a few things started in the background, and sent me a list of options. She came in the next day - on Sunday, her day off - to run some numbers for me and let me test drive two models. The deal they made was incredible! Seriously, they added some credits of their own on top of the BMW promotion, and I got a pretty loaded eDrive40 for a lower payment than I was being offered for Mustang Mach-E's which were ~$15k less. After realizing what I wanted during the test drive, I found a vehicle at Weatherford that had the exact paint and packages I was looking for. Since that is also a Sunwise dealership, she arranged for that car to be reserved and transported over - which she also got rolling on her day off. So I got exactly the car I wanted at an exceptional price, ready to go at the showroom to pick up a day later. Even the paperwork was quick and easy. Alexander took care of signing online, which I did from my own home. He quickly went through the options, let me make my own decision, and had an electronic documents ready for me to sign within minutes. The entire process took maybe a half hour. I've been held hostage in dealerships for hours before getting the Sales 101 treatment. Not here. I really can't say enough good things about BMW Concord right now. I took my car in to get unexpected maintenance, and I ended up actually being happy about it. read more

BMW Concord - 2024 i4 eDrive40 - excellent deal and service - Auto Repair Near Me - Concord, California

Crooked and dishonest service department! I picked up my 2019 X7 SUV from the service department. FYI, I paid over $90,000 plus a service warranty that covers oil changes, brakes and routine maintenance. My tire installer told my the rear brakes need to be replaced! I made an appointment for next week to get new brakes. read more

From sales to finance to management no one is honest. I was given excuses and lied to multiple times and even after management acknowledged that I was given knee jerk responses he still refused to do the right thing. If you want to be lied to and allow them to decide what's best for you and how to spend your hard earned money, go here. I'd never return here. Not even for service. read more

We had a fantastic experience , In and out within an hour. Most of the time spent was with Jackson the Professional and knowledgeable young man showing my wife the key features. He was very detailed and answered every question. The showroom is very large and plenty of seating. The customer lounge has a couple of coffee machines and sitting area. read more

BMW Concord - Auto Repair Near Me - Concord, California

Hi, I was so excited to tell my friends about my adventure in buying a BMW ix car! Usually when I'm looking to buy a car I prefer to trade with a friend, but this time I went by myself and test drove a few companies so I could have a new ride in two weeks. During the test drive, I met a lovely lady who was very genuine and polite. She allowed me to make the right decision without rushing the sale and I even drove the car for about half an hour and finally decided to make a deal with him because she was honest. If you're thinking of buying a BMW, be sure to meet Lana Chee - she's the best! Adel hk read more

My lease was ending soon, so I contacted several dealerships as well as a few 3rd party auto brokers to inquire about my options. By far, Mursal at BMW Concord was the BEST of the lot! In the beginning, I waffled between buying and leasing: Mursal remained patient and always answered my questions promptly. Once I decided to lease (again), she took down my criteria and quickly located a compatible vehicle. Not only did Mursal take the time to review the spreadsheet of numbers, she worked hard to get the payments within my budget. Mursal is an excellent project manager. Ahead of my visit, she prepared me for what to expect and followed up with text reminders. The day before pickup, she had Ben in Finance call me to Docusign the contract. He gave me a sweet deal on the lease protection plan and was especially helpful fielding my questions. When I arrived at the dealership, Mursal had my remaining paperwork ready, the car was parked right out front, and I received a thorough orientation from Wren. While I was with Wren, Mursal conducted my return vehicle inspection and took care of my down payment. In all, I was on site for less than 30 minutes!! Seriously, no lollygagging here. Just super organized and efficient. I have been to countless dealerships. BMW Concord is definitely a cut above. From start to finish, Mursal, Ben, and Wren are the epitome of customer service. Thank you for a memorable and seamless experience! read more

Ms. Lena was very accommodating and helpful. She will make everything easy for you. SHE IS THE BEST client advisor!!! If you want a hassle free transaction, look for her coz she makes everything simple read more

Set up an appointment online. Showed up for my appointment on a Friday. The service advisor that I randomly selected when I set up my appointment online came out to ask what was wrong. I was there initially just for a recall repair. I got set up for a Lyft ride home, which was quick. I then got text messages for updates. They did an inspection and found some other repairs. I was aware of this, so I approved of it. It's dealer pricing and labor, so there's that aspect to consider. I was passed off to a different service advisor than who I was in contact with initially. Response is a bit slow. I ended up just getting a Lyft on my own to get my car. Cashier station was easy. The cashier was just unknowledgeable as to what was repaired on my vehicle. I had to ask for an itemized receipt before paying. read more

I was told "The coolant was leaking and that I should stop driving my car or it would seize up". I asked why I had not alerts or saw any leaks. Felipe Maramba then said "Well, that could happen". I went in for an oil change which took over two hours and waived inspection so I am not sure how they came up with scenario. As a woman, I would expect this from a garage but not a BMW dealership. read more

Bought a used car here and was the best experience I've had buying a car. Everyone there was friendly and helpful. Purchase was easy. My salesperson, Lena, was so great to work with that I actually gave her a hug when I drove away. She was also available post-purchase for questions. read more