Very frustrated with this place. Bought a very nice car from them 3+ years ago with an extended warranty. Decided to sell to another party recently. Wanted to cancel the extended warranty to get a refund. Pretty simple. You'd think they'd have some interest in keeping a loyal customer. 7 phone calls; 2 voicemails; and one "I'll get back to you" later... and nothing. There is literally no way to get help with this. Love Audi's. Will definitely be purchasing another one. Sadly I'll be taking my business elsewhere. You should too. read more

I Just bought my first Audi from Audi Concord, what a wonderful seamless professional experience. Brent Atkinson was so knowledgeable and patient knew exactly what I needed and made the whole purchasing process quick and painless. Thank you so much !!! LOVE my new Audi!!!! read more

I just purchased my 3rd Audi through Audi Concord. I worked with Brent and his service and attention to detail exceeded all expectations. Thanks again ! read more

This review is specific to my exemplary experience with Nick San Pedro, Sales Manager. Nick went above and beyond to ensure customer satisfaction. He was very responsive and informative with the car buying process. Nick's professionalism and customer focus reflects his dedication to the Audi brand. If you're looking for a friendly-knowledgeable-positive-ethical car buying experience, I highly recommend you seek out Nick ... you will leave as a happy customer. . read more

Audi Concord - BEST SALES AGENT - Auto Repair Near Me - Concord, California

Jeff Roberson was my service advisor at Audi concord and he was GREAT if your looking for a new car dealer Audi Concord is hard to beat

As a first time Audi owner, I am thrilled with my purchase of a 2024 Q8 e-tron. Adrian De Jesus was my sales specialist and I could not have asked for anyone better to assist me with my purchase. As a young female buyer, Adrian treated me with nothing but respect and professionalism. Adrian is incredibly knowledgeable about the vehicles and was able to educate me about the bells and whistles important to me without overwhelming me with information. Thank you Adrian and Audi Concord for the wonderful, efficient buying experience! read more

To sum it up: The sales department does not respect women and thinks that we are easily "overwhelmed" and can't handle the car buying process. We are also not worth the time to respond to a serious inquiry for purchase. Eddie, who runs the sales department, thinks so low of women he even tells them on the phone!!!! Don't take your business here unless you like men who treat women as less than. read more

Never experienced price gouging on parts like I experienced at this dealership. $25 for a small screw (another Audi dealership sold them for less that $2 each). Escalated to general manager. He stated and I quote, "go buy them from another dealer". WOW.... I certainly will consider that when I purchase my next Audi! If I could rate with zero stars I would. read more

Brent Atkinson at Audi Concord is my guy! His no-nonsense and transparent attitude won me over straight away when I was car shopping. Brent is professional and went out of his way to make the purchase seamless. He was patient, answered all my questions, and followed up after the purchase. A shout-out to the tech support- Derick Wachira. The tutorial was clear, and I appreciate the follow-ups. I am very excited about my new Audi Q3, and the cherry on top is that I have a good team with whom I can consult and trust moving forward. Highly recommend Brent and Derick. And Audi is the best! It drives like clouds! read more

I purchased a beautiful S4. I saw the car online and didn't want to commute from the Sacramento area to see a car I didn't end up liking. Erin Scordelis, their Internet Manager, was kind enough to be my eyes on the lot. She took multiple pics from various angles and shared them with me via email. My original intent was to find a S6, but I fell in love with the 2018 S4. After a few days of thinking about it, I informed Erin that I wanted to buy it. She was awesome. She had the car waiting for me when I got there. We went on a long test drive to ensure that I was comfortable with the car. She showed me everything about the car. We went through the paperwork and I was on my way. It was a very pleasant purchasing experience. I would definitely recommend Audi Concord and see Erin if you can!! read more

Today I bought a Q3 Audi from Brent Atkinson Sales Specialist. This is my 2nd Audi I bought from Brent and I am so happy with the service he provided me. Brent is super Professional, Experienced, Friendly and spent many hours with me to make sure I got the car that would fit my needs. I will by my 3rd Audi from Brent and give him 10 stars!! read more

Audi Concord - Me and my new Audi Q3 - Auto Repair Near Me - Concord, California

Went through multiple luxury dealerships looking for a new, reliable and high performance car. Brent Atkinson, Brand Specialist at Audi of Concord, helped us through the process with consideration of our time, needs, and made our car buying experience surprisingly pleasant. He and the folks at Audi Concord were honest, communicative and did not try to up-sale or otherwise. They were knowledgeable and helped us to tint our car (site unseen) to the appropriate level and convenience. The folks at Audi of Concord were considerate of our requests that really made us felt valued and cared for as a customer. I definitely recommend Audi of Concord and would happily put them on my list of dealerships for when I need to buy a vehicle again. (4/5 Stars due to logistic issues that were beyond the dealerships control but nevertheless impacted timely delivery and our overall experience). read more

The absolute worst service experience I have ever had at a dealership. Ken the service representative who I dealt with lied to me was rude and threatening with respect to the loaner vehicle I received. I have no level of confidence that the issue with my car was resolved in a satisfactory manner. When I received my car back someone with the team at audi concord had broken my armrest. These people are horrible. Don't trust your car with them. read more

Tim and Chris made purchasing my new 2022 Q3 S-Line the most frictionless process ever. It was my first big purchase ever and they held my hand through the whole thing. I test drive a bunch of cars and walked through all the features and specs to figure out what was the best car for me. Then walked me through financing and what that looked like for me long term. A lot of dealerships squeeze as much as they can out of you but these 2 amazing people don't. My husband is also thinking of buying a new car so we will definitely be back looking for these 2 amazing people. Jared and Daniel were also great walking me through the specs of my car. I was asking a bunch of questions and they taught me how to navigate my car with ease. I'm so in love and will definitely be back. read more

Audi Concord - Auto Repair Near Me - Concord, California

Great experience buying a certified preowned car from Eddie Ortega. He was very knowledgeable and made the whole experience fun and enjoyable. read more

Audi Concord - Auto Repair Near Me - Concord, California

I had a great experience for the second time in the last seven years at Audi Concord specifically with Brent Atkinson. He had sold me my last two cars and made it very painless and easy. He was very supportive and helped with communicating all the technology.He answered all of my questions and took great care of me, Derek Maricha, their technology person was also wonderful to work with. He had great energy and lots of patience. My total experience with the two of them was seamless and very positive! Thank you, Brent and Derrik' read more

Not sure why I brought my car back here today after a disastrous service experience a couple of years ago (brought car in for a recall and oil change. They broke the console and had my car for two weeks. Got it back and the oil light came on. They never put oil back in the car after draining out the old). Today another recall and a functional issue. After a full day in the shop, a video is sent to me detailing all the elements of an inspection they performed (that I didn't ask for) and stating the recall was done. No mention of the functional problem I had brought it in for. I called and had to leave a message for my "service consultant", Patti Marie Avila. An hour later I hadn't heard from her and called back. I was told she was probably doing her call backs and she'd call me when she was done. I wasn't offered an alternative or apology. All I could do was to leave another message. Ten minutes later Patti Marie Avila calls back and gives me the same status about my car as the original video but still doesn't mention the original problem. When asked about it she had to put me on hold to find out. ...Parts not available for two days and a price roughly three times what it should cost in my area. Not once did I receive anything remotely resembling adequate customer service. This dealership is an infuriating combination of incompetence and non-existent service. Avoid at all costs. read more

I purchased an Audi from Brent and had a wonderful experience. He explained everything and was very thorough. Derrick explained how everything worked in the car and programmed it for me. I totally recommend both of them. Made buying a car effortless. read more

Brent Atkinson went to above and beyond when the car we'd ordered arrived without a part needed to enter the US. He shifted to "plan B"and found in the Bay Area a most satisfactory alternative. Photo attached. Brent was consistently professional, and effective. Pleasant, too. Aided and abetted by Nick San Pedro whom we knew from another Audi purchase at another dealer, the pair made certain that Audi Concord will always be our Audi dealer of choice read more

Audi Concord - The "plasma" blue Q8 etron in our drive - Auto Repair Near Me - Concord, California

I purchased my first Audi (Q7) in 2019. Brent was my salesman. Hands down best car experience I've ever had. Brent was knowledgeable, kind, and PATIENT. Brent sold Audis to me and my husband that night. Fast forward to 2023, and I'm finally ready to purchase the Q8 I've been eyeing. The first and only person I think to call is Brent (the fact I remembered his name says A LOT). Again, stellar customer service. Brent should be the poster child for salesmen. It takes me a while to wrap my head around large purchases; Brent never pressured, or made me feel like I'm wasting his time. I made my purchase and couldn't be more satisfied. If you're in the market for an Audi ASK FOR BRENT!!!! read more

Best car buying experience ever! So easy! Jarod was a very thoughtful sales person and the Finance Manager Ben hooked it up! I won't go anywhere else for my Audi needs EVER!! read more

Audi Concord - My new boo! - Auto Repair Near Me - Concord, California

A6 Allroad 2020 It takes so long to have a service appointment from them (1-2 months). They hold the car for so long and don't give updates. Had to keep calling. Had a recall of my fuel sensor and the invoice states they had to lower the gas tank k to 1/2 full. I just filled it before I brought it in. When I left it was half full. The mechanic says they take it out, it goes right back in upon completing the job. I ended up with a 1/2 tank. Response: if you really believe that then bring the car back in and we'll have a valet refill it. I live 40 miles away. Not worth it. Love my car, don't care for the customer service. read more

Susan was very helpful and very patience helping me to get my car. We encountered so many obstacles that we had to jump through hoops to resolve them. Because of Susan's resilience and determination, she did not give up on me and was willing to find all the ways for me to get my car. I'm very happy and pleased with her customer service and truly appreciated for her time and hard work. Overall, I'm very happy and satisfied with my new car! I would definitely go back to Susan for my other future Audi car purchases. Also, Desi was very nice in helping me at the part store. She has a pleasant personality. read more

After a terrible experience with Audi Stevens Creek, where we were ignored and not even acknowledged (with maybe 1 other customer present), we decided to give Audi Concord a chance. We went with 3 specific vehicles we found on their website. Our sales rep, Ken Torre, was super knowledgeable. He asked all the right questions to get a better understanding of our lifestyle and explained to us the differences between the two models we were considering. He was very good at referencing things we mentioned previously to tie back to the conversation. While the bar may have been low after our experience at Audi Stevens Creek, Ken far exceeded our expectations for the experience he provided. We left with the car we wanted and felt really good about the purchase. Highly recommend making an appointment with Ken! read more

My wife had an appointment at 10:45am to get her oil changed in her car. When arriving with our 5 year old son they told her it wouldn't be finished until 3-4pm. How does it take 4-5 hours to change the oil with an appointment? This service takes an hour without an appointment at ANY oil change place. When talking with Michael F. on the phone he let me know that having an appointment doesn't matter as they don't work on your car at that time. You still have to wait in line to have them work on your car. I tried to reach out to the manager Joe all I got was his voicemail. Now we will be paying out of pocket for the service elsewhere. DO NOT pay for the service package cause it is not worth it! The customer service is a joke. Don't waste your money on purchasing a vehicle from Audi they will bend you over backwards. read more

While their customer service reps are first class, I just had a very bad experience with service. I had my 2018 Q5 windshield replaced. I needed it done quickly, and they had the correct windshield in stock. The service rep suggested a bid before proceeding, but I assumed it would be more expensive but reasonable. Hah!! The bill was $5,000 (windshield and tech adjustments), which is astronomically more than any third party, and it was returned to me with fingerprints and a dirty windshield. Worse, I arrived home to find the window water washer system not functioning (it was when I took it in), so now I have to take it back for a day. I have purchased 4 Audis from this dealership over the past years with mixed experience. Several years ago, I bought 2 cars (A4 and Q5) at the same time as both purchase/ lease, and a couple of months later, I discovered the finance manager slipped two after-market services on the contract that were utterly irrelevant, adding over $200 mo to my payment. The dealer was useless at helping me, and after a year of bugging the after-market firms, I finally got the after-market firms to terminate their contracts (which was supposed to be easy according to the contract documents). I did go back in 2020 and buy one more Q8 becasue my wife wanted a certain car. Despite all the great reviews of this dealer, and I think the dealership changed owners, you cannot trust past experience. Check your contracts carefully and do not take for granted good service or fair treatment. read more

We purchased our Audi Q7 yrs ago from Audi Concord because of their amazing customer service. With each year the quality, availability and customer service has steadily gone down while the pricing has skyrocketed. Even pre-COVID it would take up to 3 weeks to get an appointment. This time that wasn't the issue, however their pricing and attitude was. With high profile tires you can't use snow chains. So we purchased at a great cost an additional set of rims and snow tires from them. They agreed to store the extra set as part of the purchase. They swap out twice a year and it used to be free with a loaner vehicle. Then the price went up to $59 which seemed reasonable to me and no loaner telling me it would only take 45 min so I sent my husband home and hung out in the waiting area. TWO hours later they were ready! I could have gone back to work. I bring them in today and the price jumped from $59 to $159 in seven months!!! I was flabbergasted. When I protested the sales guys just waived his arms saying "yeah I know" and the canned "it's the new owners" excuse I've been hearing the last 2 years. Then the placating "I'll pass your comments to them" knowing that will never happen. So they have the car all day but Wouldn't give me a loaner. When they told us it was ready we asked them to wash up the tires and rims and put them in the back. We are done. They put them in so haphazardly and didn't bother to try to take the dog cover off and flatten the seats so that they could lay all 4 flat. Instead they rolled back and forth at every light. What I wouldn't give to have the old service back. When my beloved Q7 dies I'm moving to another manufacturer since they are no other dealerships close by. In the meantime I'll be using another mechanic. read more

Audi Concord - Auto Repair Near Me - Concord, California

Highly recommend the sales specialist Brent Atkinson and sales manager John Freitas. They were courteous and thoroughly explained everything in detail. Despite my young age (I'm 26), I never felt like I was looked down upon, and even though I showed up in casual attire with slippers, t shirt, and shorts, I was treated with the respect any potential customer should get. They didn't try to upsell me unnecessary upcharges such as warranty or pressure me to try to increase the amount I pay out the door. They did let me know that there were some optional items I could buy if I wanted such as the ceramic coating or the extended warranty, and I just may, but it was never shoved down my throat. I'm happy to say I left the dealer with an Audi Q5 the same day after being walked through the process start to finish from test driving to financing to features to inspection in a matter of hours. It was the first time I didn't have to do any negotiation and hustle back and forth to get a car which was quite magical and helped me focus on enjoying the vehicle to celebrate a milestone in my life for me. If there were more dealerships like Audi Concord, I think Tesla's business model wouldn't hold any significant impact in eliminating the dealership process because there was nothing but smiles with the experience received today. In addition to getting very straightforward pressure-free terms and approval, I was also able to learn a lot about the vehicles I didn't know, and it was an extremely informative experience so how can anyone complain? Such a class act. Thank you guys, and I'm sure I'll be purchasing more vehicles in the future. Very happy to be a part of the Audi family. read more

Audi Concord - Audi Q5 45 TFSI Premium Plus - Auto Repair Near Me - Concord, California

FIVE STARS PLUS As of today, I am a first time Audi lessee! I was very impressed by the outstanding sales team that made my experience such a positive one! I especially want to give a very special shout out to Eddie Martz, Adrian De Jesús, and Jarrod for providing a level of customer service that really stands out as exceptional! Concord Audi is top notch & I highly recommend that you visit them first before making your next purchase or lease. read more

Audi Concord - Concord Audi Rocks - Auto Repair Near Me - Concord, California

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Kaye DaCosta is a great asset for Audi!She is professional, always providing guidance,and,most importantly, good customer care!

What an interesting place! Came on my off day in sweats and a T-shirt and got lots of looks!! Maybe I should have wore my heels. Came to pick up glass for my window to bring back to Elk Grove. This Audi dealership told me it would be $1700, Elk Grove told me it would be $500. Picked up my glass here and drove it back to Elk Grove for installation. The woman who works the desk in that department was really depressing and rude...she must have been having a bad day. The two men that were working next to her were openly talking bad about customers and laughing about it. So long to customer service. Won't ever be back that's for sure :) read more

Brent is the guy! He is fantastic to work with. In fact, we didn't have to visit prior to pickup as he accommodated all our requests on phone itself. He cut us the best deal across entire Bay Area. Additionally, he procured the car at a very short notice and got us packing home within a couple of hours. The best car buying experience we've had till date. Thank you! read more

Here's the short version: * I have not had a working car since late February 2022. * I have called Audi Concord about 1-3 times per week since late February 2022 and numerous calls since LAST YEAR about making follow-up appointments for my car. *I requested a re-inspection from Mike Forney who refused to give me a free re-inspection, despite my having at least 3-4 coupons for multipoint inspections - and the fact my car had been having issues since it left the lot last year. * My 2015 Audi A3 car has about 75K miles, never had any major issues, and has only been serviced at Audi dealerships. Long version: I own a 2015 Audi A3 that was serviced last July/August, including a full inspection, and fluids changes - totaling $900+. Nothing is wrong with my car. Inspections come back clean. The next day, a check engine light went on. I tried multiple times to get an appointment, but the light turned off a couple days later and the Audi service department tells me it was not urgent, it was a computer glitch. I call every couple weeks for a few months to try to get an appointment and they tell me they can't make me an appointment. I finally just ask to speak to a Manger. Fast forward six months later in February 2022, my car transmission is failing. I call Audi again. Despite the fact that I get chronic coupons in the mail for a free "multi-point inspection" Mike Forney tells me that I have to pay $200+ for a new inspection. And when I say, but I'm a little worried you didn't find anything last time, he says "well, since you can't reverse your car we'll definitely finds something." And then he hangs up. I was calling 2-3 times a week for February, March, and April. Every time I was told, "someone will call you back." I start to ask for a manager. I left numerous voice mails. In March, I decided to take my car to another shop for an inspection. This other shop tells me my transmission fluid and oil are black and non-existent. As if they hadn't been changed in forever, but I had just had it 'full-serviced' six months prior. Another context: My car has about 75k miles as of this writing. It has never been in a major collision. Every single service on this car has been done at a dealership, in Oakland - and about two at this Concord facility. Maybe someone will call me back - but this is seriously insane. I actually had already planned on buying another Audi because I LOVED my car, but this is crazy. read more

Ken Torre Brand specialist helped my son buy his first car- and he was awesome! Extremely patient and answered endless questions we had. Ken's personable mannerism made the car buying experience very smooth! Kumars are in high praise of Ken Torre. read more

I worked with Tim Tyler to find the right model for me. He took the time, was very informative and helped me decide on an Audi Q8 etron. I highly recommend his service read more

My experience at this dealership was fantastic from start to finish. I went twice to look at cars - the first time to get a sense for what I wanted in a Q5, and the second time to drive a couple of vehicles that had slightly different options. Robert Fleming-Hernandez was handling the deal, and he was great! He was very knowledgeable about the vehicles, helped me understand what my options were, and on the second visit he had the vehicles ready to go with the air-conditioning on and had group them together so that I could look at them side-by-side to help make a decision. He also had great automotive engineering knowledge overall, and was very enthusiastic about cars in general. He and the staff were very responsive to my emails and phone calls. The actual purchase process was very easy, we just used DocUsign to complete the financial arrangements as well as the contracts & everything went very smoothly. Also I'd like to say the dealership itself is very classy, very spacious and a great showcase for their vehicles. Also the team at the dealership is taking the Covid situation very seriously with sanitization of transaction areas and vehicles between every customer use & all the staff were wearing masks all the time. They even had boundary areas marked around the tables and the staff would not approach closer than 6 feet boundary. My only regret was not being able to shake hands after the deal because of the current Covid situation! read more

Audi Concord - Flawless detailing on this CPO vehicle... - Auto Repair Near Me - Concord, California

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If I could leave 0 stars I would. I previously left a 5 star review in 02/2019 after I leased a 2019 S4 with Howard. Unfortunately, I believe management changed and Howard as well as Paul both went to BMW Concord. Since Howard left this place has been the worse car dealership I have ever dealt with. This place is flat out dishonest, will lie to you about loaner cars when you schedule service (tell you they have a loaner but in reality they do not, etc.). Anyway, upon the end of my lease on my S4, I ordered a truck since my wife has a Mercedes sedan and we needed a vehicle with more room, etc. I loved my S4 and it was in immaculate condition. The residual on my lease was about $35,000, however the vehicle was worth about $50,000. Unknown to Audi my cousin is a mechanic and I had him confirm my brakes and tires had more then 50% remaining. First AutoNation offered to purchase my vehicle for approx. $44,000 which I was fine with. But because AutoNation was a 3rd party Audi would not sell my vehicle for the residual and had to re-appraise my vehicle which came in at $50,392. Audi refused to show me the appraisal but my contact at AutoNation sent it to me since this squashed the deal with AutoNation. I then took my vehicle to Walnut Creek Mercedes and they offered me basically the same price as AutoNation. I then went to Audi Concord and met with Alex Kludt. Alex had the audacity to lie to my face saying the tires and brakes were shot and my cars value was $40,000. I then told Alex I had a written appraisal from Audi for over $50,000 and he did not have anything to say. Alex is a liar and probably one of the most dishonest people you could do business with, he will lie and try to rip you off. I took my car to WC Mercedes and had a great experience, no games, honesty, great experience. If you want to get ripped off & lied to go to Audi Concord, Alex will treat you like you like you are the stupidest person in the world as he tries his scheme to screw you over. I had been tipped off by a few people at my gym about Alex and Audi Concord trying to rip you off. One of my best friends also has a leased Audi and he has already started working with WC Mercedes. Long story short, if you want a luxury vehicle do not go to this place. Go see Howard or Paul at BMW Concord or go to Walnut Creek Mercedes. read more

Purchased a certified pre-owned Audi A3 on 1/31/24. If you're considering an Audi, do yourself a favor and visit this dealership and ask for Brent Atkinson. His knowledge and expertise of the inventory is top-notch. Even better, his customer service was the best I'd ever experienced at a dealership. I couldn't have asked for a better consultant. Brent is the best consultant I've worked with at a dealer. He knows his stuff and knows how to sell the value of the product. Rather than bombarding me with general info and features, he focused on my needs and connected those needs with the features of the vehicle. Great job, Brent. I've worked for several dealerships in the past and have also purchased from several different dealerships. Audi Concord has their act together. The staff is all very welcoming, accommodating, and professional. You won't deal with any of the stereotypical "high-pressure" salespeople here. You also don't have to worry about the elitist culture that some luxury dealers perpetuate. Audi Concord understands the importance of customer care and retention, and they do a fantastic job of caring for their clientele. Now, the part everyone dreads at dealerships - the financing and back office. I was pleasantly surprised to see that Audi has streamlined this process to be virtual. And the finance manager I worked with via telephone (Alex) was very cool. No scare tactics, pressure, or holding the deal hostage. The team here got us a great rate and the process was as simple as can be. This dealership sets the bar high when it comes to customer experience and service. The other dealers out there could learn a lot. Again, if you're considering an Audi, visit this location. Their inventory was plentiful, their team was great, and the location was clean, well-maintained, and laid-back. read more

I received a possible recall on my vehicle from Audi. Call to make my appointment and get a loaner after they determined I was eligible. They scheduled me for this morning at 7 o'clock. I showed up on time for my appointment and was only told by the woman at the desk that there are no recalls on my vehicle. My question to her was why did someone allow me to make an appointment and I came down and wasted my time Not even an offer for a free car wash for my inconvenience. This is the second disappointment with Audi. My battery died about a year ago and they couldn't get me in for three weeks for a battery. Love my car, but don't like the service department after this morning . When I buy my next Audi, it won't be from Concord Audi read more

It really saddens me to write this review since we've been loyal customers since 2013. We purchased 4 cars (3 RSs) and 1 lease. This review is for the service department. Our 2022 GT RS Etron pre-sense light came on, along with 4 recalls. We waited 2 months for an appointment with a loaner service. Upon drop off, my husband inquired about the roof that had started peeling. Patty, our service advisor, agreed to replace the roof with no charge and the pre-sense calibration would cost $275. Soon after, she reached out and told us an alignment and 2 front tire replacements are needed before they can proceed with the pre-sense calibration and of course we agreed. The GT was in the shop for about 10 weeks. There were no weekly updates and we didn't reach out nor ask questions because we had complete trust in them and they had treated us like VIPs the last decade, and in fact during those 10 weeks, we also leased a new Etron SQ8 launch edition. When we finally got a call from Patty. She informed us that the car can't be done because it has been touched by an outside bodyshop therefore it's out of their scope (not sure why she waited 10 weeks just to tell us it couldn't be done) and demanded us to pick up the car the very same day. She advised and encouraged us to come back after filing an insurance claim to replace the front bumper, subframe etc so they can complete the alignment and the rest of the calibrations. When my husband picked up the car, not only they charged us $3500 for the calibration, alignment they didn't complete, but also there were more lights and sensor indicators came on: parking brake malfunction, distance warning malfunction, center brake light faulty, parking aid malfunction, SOS malfunction, driver assistance systems, rear cross-traffic assist, 3 recall lights and ALL safety cameras were off. Patty assured us that the car is safe despite all of these warnings and jokingly said "we used to not have all these sensors back in the day" When we expressed our disappointment, she replied at least we got a free roof and a loaner. Yes Patty, thank you for your professional response, the free roof without the brake light attached and a Q3 loaner which I was paying for gas instead of charging my Etron for free, what an upgrade that was! After reaching out to the management and to the GM Eddie, we were told nothing they could do as of its current condition and suggested we refer to Patty's recommendation which was replacing the entire front bumper and subframe that would cost $15k worth the repairs. We decided to get a second opinion, so we went to Audi Marin. It turns out the adaptive cruise control and the peripheral cameras needed to be recalibrated first before the pre-sense calibration and the process costs $1299 rather than $275 that was originally quoted by Patty. Marin didn't know what the $275 calibration entailed and they were just as puzzled. It seems to us that Concord just wanted to make money by suggesting unnecessary services and repairs to make up the free roof. Marin also reconnected all the sensors Concord unplugged, updated all the recalls that Patty claimed they did but didn't, and most importantly fixed the pre-sense calibration all within a week. Marin didn't mention anything about the front bumper and the subframe needing to be replaced, nor didn't mention any outside bodywork. Now, the GT has no more lights and warnings. Such a relief - it's like we have a brand new car again even though the car was brand new to begin with. Also, we're glad that we didn't file an insurance claim. We reached out to Concord again to request our previous service to be refunded as the invoice clearly stated no task and performance were completed. They did agree to reimburse the brake light that was done by Marin. Scott, the service manager is supposed to be reaching out to us regarding the refund. Because of the holidays, we have been patiently waiting for his response but he has not reached out and we still haven't gotten our reimbursement back. read more

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