I went to CarMax this afternoon and had an appointment to test drive a car at 1:30 pm. Customer service didn't get to me until 2:30. When they finally went to get my car for my test drive. I was informed the car was not available as it needed a new transmission. It would seem cars should be ready to sell if a customer has an appointment for a test drive. I was very disappointed in my experience at CarMax. It was a disaster. 0 Stars! read more

Very nice and informative. Have bad credit? No problem they don't make you feel weird about it. My mom felt comfortable here and she doesn't many places because we are not rich and if you're not rich too like us you know exactly how they treat you other places. You go out and scan the cars you want to know about on the lot yourself from your phone ! Super easy and nobody's out here bugging you ! Even though we didn't get something from here thanks for not being rude and inconsiderate to people that struggle ! Thanks for reading hope this helps ! read more

CarMax - Side car lot - Used Car Dealers Near Me - Pleasant Hill, California

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Very disappointed in how the local stores deal with customer issues. I have decided not to recommend them to anyone I know looking for a car. I am only giving them 3stars because I generally like my car but it did have a couple of issues and they did not want to correct. They did not correct all of the problems I addressed. So now I'm here letting others know that carmax is great in many areas but if your big on customer as I am you will not like the responses to customer complaints and issues. read more

I'd like to give ZERO stars! We had a scheduled appt from 11-2. By 240 I hadn't heard nor seen anybody. So I decided to call and was told that I need to allow until 4! Wth? Another 2 hours?! No I don't think so...I asked to reschedule and was told that the offer to purchase the vehicle would not be extended. What a hoax and total waste of time!! This business is a complete joke and I'm surprised it's still open. read more

Great experience! Everyone was friendly and helpful with NO sales pressure. I love my 2022 Toyota Corolla that came with low mileage and a very fair price. Highly recommended. read more

Absolute terrible service. The supervisor here will completely dismiss your concerns regarding your purchased vehicle and speak in a condescending manner. Attempted to follow up on a car that had not had an oil change with oil that was half empty even though it was supposed to have all of these done prior. Very bad experience due to her absolute terrible attitude with no help whatsoever regarding our concerns with the vehicle. read more

We sold our used vehicle to CarMax at 77 Chilpancingo Parkway, Pleasant Hill, Ca 94523. The sale process was fast and efficient. The sales representative advised us that transfer process would be all handled by CarMax including title transfer and prompt reporting to the DMV on the sale. We cancelled the auto insurance. Today, 6 weeks later, we received a 2-page FastTrack bill charged to our credit card starting from the date of sale to CarMax. When we brought this to CarMax attention, the company was rude and dismissive of their accountability. They would not even tell us if the car was sold, title transferred or DMV report had been made. On the DMV website, it is still listed under our name and registration. I have never had similar experiences with any other dealers or companies I have dealt with over the past 60 years of my driving. I would never again do business with CarMax Pleasant Hill, CA 94523. read more

Excellent experience selling my 2020 BMW. They handled all the paperwork, They honored their online offer, gave me the check and I was happily on my way. Great team here. read more

Do not come here to sell an Audi/BMW/Mercedes they have so many of them sitting on the lot. Way too many for a rando used car dealer. Most of the luxury German cars seem to be just sitting there read more

I personally had a really good and positive experience selling my vehicle at this Carmax. Before coming in, I got a quote online. I used multiple sites to find the best quote (carmax, edmunds, kbb, etc..) Then I made an appointment at Carmax. Long story short, came in with a car to sell and left with a check on hand for the quoted price I was given. Very smooth process and would definitely do it again! read more

David was awesome, he made the whole experience of buying my first car seamless and incredibly smooth. I seriously commend the staff here on their professionalism, kindness, and knowledge - I recommend this Carmax highly to anyone considering purchasing a car at whatever stage and whatever their needs may be. Thanks David and Carmax team!! read more

First time selling my car to CarMax and I was absolutely amazed by how fast they were able to get me in and out! The entire process took about 30 mins. Big shoutout to Steve for all of his help today! They offered me a killer price for my car and it saved me hours and days of having to test drive with strangers. Wish I bought a car today as well but maybe next time. Ask for Steve if you come in, he's got a great vibe and makes the process go by smoothly! read more

Rude lady in the front need to be trained in customer service and manners. Extremely off putting and unprofessional.

Terrible experience here. I don't write reviews but this was bad. Had a 2:30 appointment to get my car appraised to sell. Showed up early and checked in, people at the front desk were very nice. I continued to sit for almost an hour before I finally was irritated enough to go back to the front desk and ask when I was going to be seen. Sit back down and start waiting only to look at the appointment board and no longer see my name there. Needless to say I was pissed. All the while my 3 year old and wife are sitting in another car waiting. So thanks carmax for completely wasting my time. read more

Went to Carmax today to sell my 2011 Honda CRV. The process was long, but the associate that helped me was so helpful kind and even considerate of my two kids that were with me. Thank you Catrina for all your help! You made this process so easy! 10/10! read more

Vonn is an extremely helpful specialist at this location. His customer service was very much needed and appreciated. We really love how helpful he was with our vehicle! I will definitely be visiting this location again and requesting Von to assist with my needs! Definitely recommend you guys do the same! Thanks again Vonn! You rock! read more

CarMax - Used Car Dealers Near Me - Pleasant Hill, California

I got my minivan here and I absolutely love it. I went with my young daughter and they were having technical difficulties so our sales representative told us to go get lunch and it was on Carmax until their problems fixed. It was a nice deed that we appreciated or we would've just been sitting there for hours. I had good service All the workers were keeping us occupied. If you don't like your car within 30 days, you could return it which is amazing when buying a car. I've had mine for a few months never had to return it but I appreciated having that option. I would recommend Carmax rather than a namebrand dealer. read more

The BIGGEST LOWBALLERS! Do not sell your car to them instead I went to @diamondautos in Brentwood they paid more for my car! Mo was an amazing guy was very helpful. Please don't sell your trade ins to them. read more

We were leaving the US permanently and with all that No brainer entails, we really didn't relish the thought of haggling with potential buyers as we sold our car. The online dealers seemed the best strategy and CarMax offered us a few thousand than the others. In fact, so much so that I thought there had to be a catch. Our car was 5-years old, in near perfect condition, and less than 25K miles. We took the offer from CarMax. It was 80% of the purchase price in 2018! No brainer. read more

Love my car and the buying process was seamless. They really know how to get you in the door and happy. After my initial purchase began the issues of miscommunication with the service team. My car was sold without a spare key which I figured was a small thing. After the process to schedule a time with the technician, being overlooked for a scheduled appointment, lied to about the completion of the car and left to walk home without the offer of a ride kind of rained on my new car parade. After waiting and being redirected to I'm guessing a supervisor/manager they got my car key ready. So the plus is that at least "managers" can fix the problems created by staff. Will be checking out other CarMax lots in the future for hopefully better after-purchase services. read more

CarMax - Ford Focus - Used Car Dealers Near Me - Pleasant Hill, California

i have a Cadillac a detailed to perfection and I am turning it into Carmax and purchasing one of their vehicles. I was told Once I committed to purchase a car would be detailed three people told me that, and i was expecting the detail to be comparable to my professional detail of my car they are receiving from me. Upon my arrival i view the car prior to purchase and was very surprised that the leather was still dirty. There were still crumbs in the cracks of the seats as well as hair, rims were greasy and scratches were buffed as the said they would be. The car had just been vacuumed and wiped down, I was told outside while going over the car with The salesman. He told me that they don't do the professional detail, only a vacuum and washed off. This is very disappointing to say the least. I probably wouldn't recommend Carmax to anyone. I won't be back again Sherry Rouse read more

I was very pleased with my experience at CarMax, Pleasant Hill this morning. Back in July, I flew to Vegas and purchased a Lexus RX 350. Upon receiving new plates from the DMV, it became apparent that the Henderson,NV CarMax did not include the mounting kit for the front license plate (which is not a requirement in Nevada). Gilberto Gonzalez, a senior customer specialist at CarMax Pleasant Hill, solved this issue expediently. Within minutes, I had a mounting kit installed with my new license plate on it. Gilberto was also helpful with an even bigger issue I had been having since July- I had been unsuccessful in pairing my iPhone with the Lexus RX's audio system, that is... until Gilberto solved this problem as well! I am so appreciative of your help, Gilberto! I will definitely do business with CarMax again in the future! Thanks again, Gilberto, and keep up the good work! read more

Great Customer service! Very professional! The general manger Edward Megia is a first class gentleman and very professional. He addressed all my concerns and delivered everything as he promised, in fact he delivered my car ONE WEEK early! True definition of under promise and over deliver. The service techs were very knowledgeable and even when I wasn't working the controls and safety features of my truck they educated me on how to properly engage the systems. Both Arvin and Max were also first class gentlemen and I couldn't have asked for better service. Best CarMax location in the area! If you need a new car is this is the place you need to go! Don't hesitate! First class auto dealer! read more

CarMax - 2018 Ford F-150 Platinum - Used Car Dealers Near Me - Pleasant Hill, California

I recently sold my car to CarMax, and I could not be happier with my experience with Nathalie! I had a Hyundai Sonata that I was looking to sell. I went online and did the quick quote to see what I might be offered. It said that I needed to bring the car in for an appraisal to get the actual value of the car. I set up an online appointment for later in the week, pretty easy to do. The day of my appointment, I'm greeted right when I walked in by Angel. She was very friendly and asked if I had an appointment, and then had me fill out a very simple form about my vehicle, and then I'm quickly assigned to a representative named Nathalie. Nathalie was extremely polite, professional, and knew exactly what she was doing. She explained the paperwork to me, took pictures of my vehicle, and had an appraisal offer back to me rather quickly. I was really happy with the offer and decided to sell the car right then. She filled out the DMV paperwork, so all I needed to do was just sign. They also handled transferring the paperwork to DMV for me, so that is one less thing that I need to do to release the vehicle from my name. I honestly could not be happier with my experience with CarMax from start to finish. It was very easy to sell my car, and Nathalie's professionalism and knowledge made the entire car selling experience pleasant. When I buy my next vehicle this summer, I will be sure to request Nathalie! read more

I had some issues with my appt being delayed due to many walk ins over the weekend but also was able to reschedule for the Monday after. They definitely put people with appts first but it shows the demand for the cars here. All the staff is quite attentive, knowledgeable and super ready to help get you into the car you want and need and not just to get any car. Thank you to Allen Wolf, who patiently assisted me with kindness and with my consent offered car knowledge. I did not feel rushed or inadequate. I am still considering what car will fit my budget but will be back when I do. read more

If you want to ruin your day, come here! The other day I had an appointment with the intent to sell, and ended up having to get the car towed, as it broke down on the way there. The employee up front who I talked to said it would be okay to leave the car in the lot for a couple days whilst looking for another place to take it to. The next day an employee called at 11pm (2 hours after they close) saying they were going to tow my car and asking when I can come get it. Nothing about this call sounded serious and was just overall pathetic. Get to the parking lot, and what do you know, NO ONES THERE. Carmax do better, this employee is an egocentric JOKE! read more

I started online with the CarMax app and checked the value of my 2014 Honda Accord. I got a quote of what the car would be worth and I made an appointment to get it appraised on a Tuesday. I called the 1-800 number and they said I can just walk in so I did on the Monday before and they had a big wait list and David said they would call me when they were ready. I left and It took about 45 minutes and upon returning they appraised my car in about 15 minutes and then I waited another 10 minutes for the final appraisal to come through and it was great to see that the appraisal was the same as I got online. They gave me time to clean out my car and then they finalize the paperwork and printed me a check and I was done within one hour. This location is busy but clean and organized and everyone was friendly and quick to ask if I needed any help. I will return here for future business for sure read more

CarMax - Inside the waiting area looking out - Used Car Dealers Near Me - Pleasant Hill, California

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Literally the least comfortable car buying experience I've ever had, and I've owned many cars across multiple states. from the moment I walked on to the lot, I was being shadowed by a sales rep who refused to let me out of her sight, even though my son and I wanted to take a few minutes to explore the cars that were on the lot. After a while I suggested there were some cars I wanted to test drive, so she sat me down to walk through what she described as a 12-point process that would take at least 25 minutes. We couldn't just go on a test drive, she had to go through the whole sales "process." After having trouble riding my name, I offered to type it in for her, at which point she decided to bring somebody else over who lectured me on the fact that she needs to be the one to type my name even though she seemed to have trouble doing so. This person represented himself as a manager, but he was sitting in the front-end receptionist's chair so that was just... weird. When I said that I wanted to speak with the store manager about this mysterious process, he stated that they needed to walk through the process. I asked what the process consists of, and he said he would not tell me. actually refused to tell me, told me he knew what was involved in it, but would not discuss the matter. (???) He would not debate the matter, and if I did not want to go through a process without being told what it is and why it takes a half hour before I can even go into the car, he said maybe they're not the right store for me. He gave me a generic salesperson's card and said that if I wanted to talk with management, I should try calling back but he wouldn't give me any contact information for the store's managers. this was just the absolutely most uncomfortable hard cell I think I've ever encountered on a car lot. Happy to provide names if anybody actually gets in touch with me about this negative experience.... We'll see if they do. read more

CarMax - How my son felt while the people at CarMax took FOREVER to write our name into their website, then argued with me.... - Used Car Dealers Near Me - Pleasant Hill, California

Used them to sell my car and they had the best online offer and it's exactly what they gave me when I went in. Fast and easy, friendly staff and their locations are clean and comfortable. read more

Came to sell car with appointment. Appointments are apparently a joke. They guy at the front desk is rude and not helpful. Great idea , poor execution! read more

Last Friday, I accepted their cash offer to buy my car, and transferred to them an additional $2200 to pay off the remainder of my loan to Capital One. Today I got urgent email notices from Capital One noting my account was PAST DUE! And when I called them informing them I'd sold the car to Car Max they said it was the first they'd heard of it and they'd "note" my account that I STILL OWE THE ENTIRE BALANCE FOR EVEN THOUGH CAR MAX HAS POSSESSION OF THE CAR!!! Apparently they never transferred the funds!!!! When I first called Car Max this afternoon, a representative said he'd escalate my concern with a manager and get back to me. He never bothered to call back, and neither did anyone else. I finally got some information out the the Pleasant Hill Car Max upon a second call an hour later, and got another representative who told me that their business model was not yo transfer the funds to the loan company for TEN DAYS!!! This despite the fact they have possession of the car and required me to pay the remaining MF $2200 on the loan immediately in order to complete the transaction! This representative defended their policy and business model and said I should have known this because it was in the contract, and no doubt in the fine print, because it was never brought up during the transaction itself. This is not right. Since they have not paid for the vehicle and since they do not hold title, they should not have the car. There is no reason why the funds could not have been transferred same day, and they should be required to do so. Finally, this representative offered to transfer me to the business office, after which ensued a long wait, followed by a call that ended prematurely, and of course with no follow up. read more

They are the worst company to deal with. They take forever to get the vehicle that you would like to see/ purchase. Then when you do they can't do the DMV forms in a timely manner. Then when they finally do get around to getting them in, they make a mistake on the number for your address. My son will now have to go through DMV for an address change because of their incompetence. Which in turn delays the transfer of his loan. They are completely incompetent and I would never recommend them for purchasing a vehicle ever. My son got screwed all the way around with this company. DO NOT BUY FROM CARMAX!!!! read more

Takes hours to be seen and they don't care, I've bought cars at carmax before, not sure who's running this one, but may need a change of management. read more

The employees here are disingenuous and don't know anything other than their particular roles, as I was told. The woman who greeted me told me another employee would take photos of my car and I'd receive an offer within 20 minutes. I then observed my car roaming around the lot. An unexpected test drive and one hour later, the photographer came out and told me he would give the photos to the foreman who would then provide an offer in 20 minutes. I was then told that the offer would be sent to my email. I still have not received my offer. Maybe another location will have better customer service. This was a waste of my time. read more

SUMMARY: Holy smokes this was way better than expected and definitely better than my first horrible experience at Carmax down in Duarte, CA! BACKGROUND Wife and I decided that we would sell her grey 2017 Ford Focus electric car before leaving for our big move to the great state of Texas. Her 110 e-mile range ain't gonna cut it in the land of plenty (esp the road miles) and so we used their quote feature and then made an appointment. EXPERIENCE A young gentleman by the name of Gilberto took care of us. Because I needed to get some gas, I arrived a little later than my wife. When I arrived I realized that they were already going through their process. Gilberto asked that I open all doors, hood and trunk. I could tell he was looking for dents and dings, but found none like we said. So after taking photos he invited us in and we sat there while he patiently explained that we will get full value of the quote, that we'd receive the check the same day minus what we owed on it, and that the DMV Release of Liability would be taken care of by them. Literally we were out in about 30-40 minutes. It was so smooth I was now understanding why this chain has survived as long as it has and weathered some pretty tough economic times since it was founded back...whenever it was founded. Management: please take this review into account when you evaluate Gilberto's performance for promotion or raise. He did an OUTSTANDING job. read more

I have no problem with the buying and selling process, it definitely beats dealing with a dealership. My complaint is about the service department. When I bought my car at Carmax they told me that I could bring it back to their service department for maintenance. However, when I called to make an appointment for an oil change they told me that they don't do "routine maintenance." Which leaves me wondering what they actually do. I guess if your engine or transmission blows up that's when they want to see your car? read more

We have 2 cars just taking up space in our garage and driveway. I heard about CarMax from my nephew that worked at the other location. Decided to get an online estimate/quote for our pickup and the online quote experience was awesome. My hubby and I drove separately to CarMax. Once you enter the building, we were automatically greeted at the front counter and was placed on the list to be assisted. We were told it would take about 25-30min. It was about 40min in and finally called on my cell. We were greeted and assisted by Mark. He asked a few questions to pull up my estimate offer. He then asked if we would like to move forward on processing to confirm this estimate offer and we agreed. He then asked to have my husband bring the pickup upfront to one of the handicapped spaces and took about 30 photos of the vehicle. My husband was asked to start the vehicle and also pop the hood. Once Mark finished taking all the photos, we went back inside and he submitted all photos. Mark said it may take up to 30min to get an offer in from a buyer and have the pics submitted to their regional manager. So about 20min in, we were informed by Mark that we received a confirmed offer that matched our initial offer. We agreed to move forward and I provided my DL, vehicle title, vehicle registration and all sets of keys. Signed away the DMV release papers and signed documents to sell our vehicle to CarMax. Mark made copy of documents for me and provided us with a check. It was probably the easiest process ever. It was such a great experience and I would recommend coming to CarMax Pleasant Hill. Mark was awesome. Employees were friendly. Transaction was processed in a timely manner. So quick and efficient. Thanks again Mark for all your help and Thank you CarMax for making it easy for us. Almost forgot to mention, they have all desks distanced, seats distanced, hand sanitizers available everywhere and the facility is prestige. read more

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Such a pleasant and wonderful experience selling my car. Greeted with sunshine from Danny, she took my walk in with such friendly service. Brooklyn completed my evaluation expeditiously and BOOM! My car was theirs! I am a fan! Highly recommend coming here for selling and buying. read more

CarMax - Here's a great car you can buy at Carmax! 2018 Audi Q3, 48k miles. - Used Car Dealers Near Me - Pleasant Hill, California

Was sold a car that was certified to have passed the inspection, when I ran my own carfax report I found that the car had been in an accident, it was reported, sold to auction and then to me within a few weeks. But wait, the real problem is that Carmax never finished the paperwork with DMV, so while I possess the car, I never got a pink-slip proving that I am the owner. I am unable to register the car with DMV, so it is sitting in my garage (since December 2020, its now march 2021). I have been borrowing cars to run errands in case I get pulled over (no registration card, stickers, nothing proving that I own it). I have spoken with Carmax store managers and have been told that they are not at fault. Now dealing with corporate HQ in Virginia and am still have no resolution. Customer service was supposed to get back to me but never did, so when I called again I was given a lot of excuses and promise of a return call that also never came. Warning to those looking into a car, it is worth the money to run your own CARFAX report prior to buying, do not trust the Carmax documentation. My experience has been a nightmare and I see no resolution in site. I have nothing positive to say about my experience with them, they completely screwed me. read more

they gave me a bank draft as it states in their rules on line and what they tell you. Wells Fargo would honor it. they got me careless and on hold for 10 days before hold is released. they lie to the customers and laugh about it later. approve people for car loans saying the bank approve but really they didn't. find out the bank didn't when the car gets taken back the next day. I don't understand y I didn't get paid. so don't sell to carmax. payment is no good like they say. u don't leave with payment in hand just a piece of useless paper read more