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Ace Auto Dealers

4.0 (105 reviews)
Closed 9:00 am - 6:00 pm

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Buldging tire

Bad transmission, broken steering parts, check engine light , etc.. Hopefully others had a better experience than me and my family did. Even through the buying process there was something fishy. We test drove a van and wanted to buy it, but they said it hasn't been inspected and will be ready in a few days. Fast forward a week later after continuously asking if it's ready, so i can schedule pick up around my work, they kept saying the next day and the next day. Then they call me a week after not having it ready rushing me to get it, saying they have all these other buyers, when I've been trying to contact them about it all week. As they rush us to pick it up i didn't think to test drive it again since it drove ok the week before. Well we did all the paperwork and ended up with the van, and on the way home the transmission started acting up almost immediately. All the tires had bulging on it and all i asked of them was to make it safe for my newborn son and wife. They then told me they spent too much money on it and weren't going to help further. Bad transmission, bad tires, sliding doors don't work, DVD player doesn't work, TPMS issues, alignment issues, dead battery, and now the front end is clicking even though they say, they replaced a lot of the steering components already. The check engine light is on now for emissions too. Never trust a dealership that has their own shop. They don't do quality work, they just rush the work to sell the car. I'm extremely disappointed and trying to contact them about it they told me to F off basically. So i will forsure be contacting a lawyer and do not recommend this dealership at all, unless you want a lemon

Let me tell you This is the place if you looking for great fast and trustworthy used car dealership experience. Alex was super helpful and no b.s back and forth stuff . I highly recommend Ace!.

Used 2013 Mini Cooper S
Sarah S.

Wonderful, best experience ever. The team treated us with respect and demonstrated integrity. When they weren't sure of something they took the time to research and give the truthful answer rather than the other dealers is visited who clearly made up answers to placate me. Excellent condition vehicle, great price, professional atmosphere, and customer service above expectations. Will be taking all our auto needs to their family of companies (smog, repairs, detailing, tow, sales, and special request purchase.

Laurie H.

Great service, great communication and great vehicle. I recommend Ace. They take a lot of care in getting their vehicles ready for resale.

Bought this beauty at Ace Auto Dealer. Fantastic customer service!
Darien R.

Fantastic customer service! Sam is kind, knowledgeable, patient, helpful and terrific! He answered all of my questions, always responded promptly and he even delivered my new car to my driveway. Sam recommended SafeBuy for my pre-purchase inspection and I was so pleased with the through report Eran (who also provided wonderful service) gave to me. I felt comfortable knowing I was purchasing a safe and reliable car. I HIGHLY recommend Ace Auto Dealers and SafeBuy! Lovely way to buy a car! This teacher gives everyone an A+!

Cybelle L.

My car was hit by a drunk driver on Halloween evening of this year... and the front end was completely smashed in. I was so broken hearted as it was the last thing my dad left me before he passed. I had anxiety about buying a new car and how to handle everything. Sam from Ace Auto in Martinez was so incredibly kind patient and so helpful to my mom and I. He gave us a handful of great suggestions of the cars on the lot. Very clear when answering any and all questions we had. Thank you so so so much Sam! We are forever grateful :) I love my new Scion!

Candy V.

That's 1 hour I'll never get back! Like many of these reviews indicated, these guys are undoubtedly sloppy scammers. Knowing that I wanted to see a truck as it's first appointment on Sat morning, they purposely increased the truck for an extra $1,000 as I was ready to pay. I quickly told them that I saw it for 1k less the day before and that it wasn't right for them to increase it within 24hrs. The guy behind the desk, perhaps his name was Aziz, stated that someone offered $500 more and that's why they listed for $1k more. They were fooling with the wrong one! You know I had to pull up my receipts real quick - it's uploaded onto this post. First off it that was the case, why didn't you go with that first offer? This isn't a bidding war for a truck. I'm not an idiot. I asked them to sell it to us for the original listed price but they refused. We immediately left the shop because we knew they were trying to scam us. Shortly after we left they tried to email us back to sell it to us for the original listing price (attached). First off, you were dishonest with everything from trying to rip us off 1k, then lying about someone offering it for $500 more than listing price. Also, the young dude running around didn't bother wearing a mask and I asked him to put one on but he refused to. It's a COVID pandemic, put your damn mask on bro! Don't bother with this place, it's a joke. I'm sure that they will respond to this with a bunch of excuses to save face.

Happy 21st Birthday !

We had an AWESOME experience! Sam made our buying experience so easy. We will be back to purchase other vehicles real soon.

Me and my car!!

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2 months ago

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6 years ago

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2 years ago

good experience buying our Chevy Tahoe. quick and painless. Good price for a good vehicle. Thank you!

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2 years ago

There paperwork is not up to date. They will send expired paperwork into DMV which causes a hassle for the customer. Please be careful.

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4 years ago

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7 years ago

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3 years ago

Be careful some of their auction bought cars are at the auction for a reason. We are stuck with a major headache of a car!

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6 years ago

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3 years ago

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4 years ago

Good Customer Service, Sam was very helpful and patient. Test drove several cars with good selection of cars. Nice little car dealership.

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Ace Auto Dealers Reviews in Other Languages

Ask the Community - Ace Auto Dealers

I’m trying to buy a new car for my son. He lives in martiniz, Ca. . Can you help me?

Of course, have you checked out our website ? If not, it’s Aceautodealers.com have a look at our inventory and let us know if you have any questions or if you wanted to set up a time to check them out in person.

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Review Highlights - Ace Auto Dealers

We also told Azizi a few other items that were not related to the engine that we wanted fixed.

Mentioned in 19 reviews

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Zac Auto Dealers - My new ride from Zacs!

Zac Auto Dealers

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FIVE STARS IS NOT ENOUGH…read more We had a car that needed repairs that exceeded its value, so we started shopping online for a replacement. We came across a plug-in hybrid that felt perfect for our family...especially with our kids being year-round student athletes, even through the summer. I called Zac Auto Dealers and spoke with Elham, who confirmed the vehicle was still available. We headed over later that morning, and from the moment we arrived, everything just felt right. He came out to greet us. Saw the car right out front and it was in amazing condition, After a quick test drive, Elham had all the paperwork prepared quickly and efficiently. No hassle whatsoever. We decided to finance the vehicle. Zac Auto partners with Travis Credit Union in Concord. Took a short drive there, where we worked with a gentleman named Herman. He mentioned he regularly helps Zac's customers, and it showed. He made the entire process smooth and stress-free. Travis Credit Union was so welcoming and professional that we even opened a savings account with them. We picked up the car the next evening at Zac's. We were told it had been serviced and checked at their partner shop, Ace Auto Care in Lafayette. The car was in pristine condition. It looked, smelled, and drove like new. About three and a half weeks later, I noticed white smoke coming from a small tube underneath the car. Long story short, it turned out to be related to the battery/heating system. The car still drove perfectly, but not knowing who to call, I reached out to Zac Auto for guidance. A gentleman, Aziz, answered and without hesitation reassured me: "Don't worry...we'll take care of it." I explained what was going on, and he immediately directed me to bring the car to their partner shop, Ace Auto Care. At Ace Auto Care, I received the exact same level of service: kind, friendly, professional, honest, and incredibly respectful. Felt like I was greeted by cousins. By the very next day, my car was ready, repaired with brand-new parts...courtesy of Aziz and Zac Auto. Honestly, between Elham, Aziz, Herman, and the entire team at Ace Auto Care, it truly felt like we hit a grand slam. Thank you, Zac Auto Dealers. You are all a true example of how a business should be conducted along with how people should be treated. You didn't just take care of a transaction and a pricey repair...you took care of our family, and that means everything. Thank you.

I wanted to take the time to leave a honest good review for Zac Auto dealers, as a return customer…read more My fiancé and I recently purchased a second vehicle from Zac Auto, as my first experience was fantastic. About a Subaru outback and it has ran great. My second purchase was a toyota sequoia. Zac Auto has gone above and beyond once again with their customer service. They are honest and upfront, and they make it clear that they want the vehicle to be a good vehicle for you when you purchase it. They stand by their cars and if there's any issues, they take care of it. It's rare these days to find a family dealership with this integrity and care for their customers. I would send anyone in my family there without hesitation and have recommended them to several people. Anytime I need a new vehicle I will go straight to Zac Auto. If they don't have what you want, they'll find it for you. I can't thank them enough and we'll be back again. I'm sure.!

Pinnacle Motors - E63 baby! Thanks Igor!

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Pinnacle's warehouse is a dangerous place if you have a weak resistance to falling in love with…read morecars! The owner Igor doesn't seem to add a car to his collection, unless it is in excellent shape or is a rare model. Well, because of that.. I went in to look at a Mercedes CLS and the day after I had to come back to pick up my Cayenne Turbo after realizing it was a great deal and this thing is immaculate! I am a car enthusiast and I have a pretty good amount of experience in buying cars and I can tell you that Igor is the guy I'm coming back to for my next buy. Even though he doesn't have the exact model I want for my other car, he is helping me find it ,since it is a rare find. He goes way out of his way to help you and I mean... you just don't find that kind of customer service any more. He also never tried to upsell me, I just couldn't resist and had to go and look at all of the cars there when I walked into the warehouse. Just save yourself the time and get your next car from here, you'll know you're driving away in a quality purchase.

This business is a perfect example of a combination of select quality vehicles, sharp and…read moreknowledgeable customer service and genuine honesty you rarely find in this industry these days. I have known Igor for at 2 decades and have watched him build this business carefully with the proper foundation from the ground up. I wholeheartedly recommend anyone in the market that's looking for high quality, luxury transportation to check Pinnacle Motors out first. Thanks for taking good care of not only myself but anyone I've sent your way!

Ace Auto Dealers - usedcardealers - Updated May 2026

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