Horrible service!!!! Would give no stars if possible. No one was communicating with me about what was going on with my car. I had to keep calling just to finally get ahold of someone. On top of that they sent me a Lyft to pick me up so I could get my car before they closed at 6 pm and the Lyft guy canceled. Horrible horrible worst experience ever. read more

Shoutout to Chaz Souza, service manager. There was a problem for a friend of mine in the service department. We spoke with Chaz, who was very responsive, concerned, and professional. He really did right by her. Thank you sir for your great service! read more

Initially, I went to the Carmax at the Sahara location. The salesperson was nice, but 4 out of the 5 cars that I had looked at had some major cosmetic issues. Like one car had what looked like a coffee stain/blood in the inside headliner as well as one of the speaker covers looking like a hot curling iron melted it. Also, missing engine piece covers, batteries that were older than 5 years, ding/dents that were very noticeable, and fluids weren't changed or topped off. Just not very appealing so me and my nephew decided to go to the Henderson location since it had a few vehicles that I was interested in. The vehicles at this location were in so much better condition. I mean some cars had a few superficial scratches, but with the several cars I looked at, they were all in near immaculate condition. It just looked liked they were inspected more carefully and treated with more care. Fluids were new, most of them also topped off, tires, brakes, and rotors looked like they were in descent shape. Tatiana and George were awesome, really nice down to earth, and super honest people. Had some troubles with my bank since I was pre-approved but my approval wasn't 100% finalized, so I wasn't able to pick up a car the same day, but once the approval went through, everything went through without a hitch. Wish I went to the henderson location first, then I would have given this review a 5 Star review. read more

If you are looking to sell a vehicle, Carmax in Henderson is most likely going to be a waste of lots of your time. Their online appraisal numbers are a scam to get you and waste lots of your time. Their numbers online are high and once you get there you get lowballed. My suggestion - go to the local dealer who sells the brand for the best price. In my case the local BMW dealer paid me $37000 for my clean low mileage BMW. Carmax's at the store offer $3300. read more

Hate this godforsaken place. Come in to get my reimbursement for the owners manuals like they promised & of course they're rude, can't approve it in a timely manner ~ horrible customer service as usual. No one gives a crap. Received better treatment ordering a damn pizza !! Paid $45K CASH for a car about a month ago which was another horrible transaction. Car (& ALL ADS) said it had a tow hitch, it didn't. They would NOT MAKE IT RIGHT by either installing one or adjusting price to reflect a car WITHOUT a tow hitch. Will never purchase another car or recommend this place to ANYONE!! read more

Five stars all the way! I made an online appointment at Carmax to sell my car. I showed up, was instantly greeted and registered in the system. My car was appraised and an offer for my car was presented. The offer was more than acceptable and I went ahead with the transaction. Start to finish the process took about two hours, and I left telling my husband that it was the smoothest experience. Also, they are extremely diligent about sanitizing stations between customers. I saw chairs and tables being sprayed down between customers, employees washing their hands immediately after interacting with customers, chairs adequately spaced out to enforce social distancing, and the computers were set up where I was viewing a monitor while the employee was far away on their own monitor. I would suggest this place to anyone looking to sell their car! read more

AVOID THIS LOCATION! I showed up to this location last week to look at cars. I was greeted and asked if I had been helped. I gave a brief description of what I was looking for and was pointed to the appropriate aisle. So far the service was fair enough. After looking at a few models I decided to go back inside. I was hoping for some assistance with narrowing down my search, as the selection was a bit overwhelming. At this point I couldn't seem to get anyone to give me the time of day. There were plenty of employees standing around doing nothing. I asked a few sales associates for some backing and they were all "busy". I look very young and experience this type of ageist discrimination from time to time. My credit is pristine and I had cash. You shouldn't prejudge the worth or value of someone, by their outward appearance alone. Please train your staff! To add credence to my review; feel free to check out my profile. I've never given less than 5 stars to a business. Let's just get that out of the way. I will not disclose the day that this happened because my goal is not get anyone "in trouble". My goal is to point out that you cannot treat people this way and expect to be profitable long term. This type of service negligence is a direct result of poor management. Do better. That very same day I went over to Henderson Hyundai and they treated me with respect. Their whole team is class act. The day after that I bought a brand new 2020 Sonata. In summation I would highly discourage anyone from visiting this Carmax location. Conversely I would highly recommend Henderson Hyundai to anyone who appreciates being treated like a human. Cheers. read more

CarMax - Lost revenue for Carmax. Thanks Henderson Hyundai! - Used Car Dealers Near Me - Henderson, Nevada

Lee Bridwell was assisting me in looking for right car to purchase. He was very kind, very attentive, efficient and fast. I would highly suggest making an appointment with him if you are in the market for a new vehicle. His customer service was outstanding read more

CarMax - CarMax parking lot - Used Car Dealers Near Me - Henderson, Nevada

Harold was super helpful and patient with me! He was laid back and not pushy but also gave me the information I needed. I didn't buy a car but he made it really enjoyable to be at CarMax. Dealerships need more Harolds! read more

Sold my car and went to the bank and the check bounced so the bank charged me, the took a week of me following up and trying to get ahold of someone they would tell me "he's not here right now" and a bunch of "we can't say anything of the phone" so I had to drive back down there again from across town to get a second check and they didn't pay for the charge I got from my bank read more

First I was told that I couldn't go with the appraiser on a test ride but that the test ride was only 5min 25minutes later the guy shows up with my car claiming that he was just around the corner taking pictures and then the cherry on top. A made up note about my car having an engine noise and then the insult a pitiful appraisal. I should have learned my lesson dealing with these cockroaches the 1st time. 10 years ago. read more

Purchased a car July 1st 2023, was told they just did an oil change on it and everything else was good. In December my tire pressure light started to come on a few different times, I finally took it in to a tire place near me, and was told all 4 of my tires are extremely dry rotten and my oil was filthy and hadn't been changed in a long time. I have only gone about 1500 miles since the purchase and was told I didn't need another oil change for 5000 miles. So I had to spend $1200 on 4 new tires, an oil change and an alignment. Carmax told me the oil change was done right before purchase and tires were in good condition. Both of those were not true. The tire technician that helped me replace them told me if I hadn't done them now, I was at high risk of blowing the side of my tire one day soon. I am very disappointed in carmax for this and I will never shop at a carmax ever again. I just don't understand how anyone can sell a car with tires that are 5 years old and rotten, and tell you everything is good. I am disgusted with my experience with them and I hope this review helps someone not get into the same situation. read more

Absolutely the worst experience of my life, they close at 9pm but WILL NOT schedule you for anything past 6pm...and will treat you like a burden, call corporate to complain and all you'll get is BANNED! I'd give it a ZERO but I can't so there's one star. Save your time, money and take your business anywhere else but CARMAX... read more

I have to say that reading some of the reviews gave me hesitation but our experience was really great. We were selling a car and this was so much easier than placing ads and dealing with hagglers, and I think we got a really good price for the car (over blue book value) and certainly close enough to what we could have gotten selling privately to make it worth it when you factor in time and convenience. The process was easy: got an online quote, brought the car in, they looked it over and gave us exactly what the quote was. Quick and smooth, and everyone was friendly, especially Lex who helped us. I can't speak for any of the other types of services they offer since we didn't use them but for selling I recommend. read more

Worst Carmax in the world... maybe the universe. Their mechanics are awful, I'm wondering if they bill stuff so they can make more money. They don't inspect the cars well at this location. AVOID THIS CARMAX! There's something off with this location. It's like the mechanics are either trying to make more money by having the car constantly brought in, or they're just really dumb. Every person I know who's purchased a used car from here has had problems. Even though they claim they inspect the vehicles, my car had numerous issues days after I got it. The brakes for example. I could go on... but you get the point. It's all very odd here... the service department is not run well... it needs an overhaul. They need BETTER mechanics. And they need to fire whoever is inspecting the vehicles at this location. read more

Facility is ok. Not a good car buying experience. Salesperson didn't offer test drive. There were No deals or promotional signs anywhere. Found a SUV I liked b read more

Walter made this process so easy and less stressful. I am a mom of two and needed a car ASAP but didn't want to rush anything and not look at details, Walter explained everything in great detail and helped me through the way in a timely manner. I appreciate him and Carmax. Thank you ! read more

I just bought a car from carmax. The car idles a bit in park. Yesterday the check engine light came on so I called to get a service appointment because the warranty is for a very limited time. My appointment is two weeks from now. I'm very anxious about it. Considering returning the car. Not sure. I'm just scared that the work won't get done that it needs and I will be stuck with lots of repairs. read more

This is a review of my experience with selling a vehicle at CarMax Henderson. First of all, I didn't even know CarMax would buy a car from someone not interested in buying a car. This was not a trade in. Long story short, I wanted to donate my car. It's a car that I no longer use and didn't think it was worth going through the hassle of finding a private seller. I contacted various local charities and it became such an ordeal between scheduling a pick up and professionalism with the paperwork involved (giving a stranger the title is kind of a big deal and didn't like the idea of not having a receipt or any documentation afterwards-- yikes!) that I decided to look for other means. Then comes CarMax. One of those pesky internet ads popped up, advertising how easy it was for CarMax to buy your old car. Well it worked because I called CarMax. Jennifer answered the phone. She helped me with all my registration questions (my car has expired tags!) and she set up an appointment with me for this morning. She assisted me through the appraisal and it only took 45 minutes from parking the car to walking out with a check. I liked how I worked with ONE person. Shout out to Jennifer for the awesome customer service! I should note that my car is not new, not even close actually-- it is 16 years old! It is in fair shape though. No major dents but the paint is sun damaged (thanks to that Vegas sun) and there are notable mechanical issues. I checked Kelly Blue Book and I can say that I was given a very fair offer considering this was not a trade in for another car. Maybe it was my low expectations but I left a happy camper. A car that I was going to donate ended up leaving me with unexpected funds for my classroom (#lifeofateacher) and I don't have to worry about my apartment complex trying to tow away my car. It was a win-win for everyone! Important tips: - Check your KBB trade in value for an estimate on their appraisal. Be realistic with the numbers. It is what it is. - Current registration on the vehicle is not necessary. - Come early to avoid crazy wait times. I showed up at 10am when they opened and it was easy peasy. read more

customer service was great with the appraisal n all. Until we got the car physically back with scratches n markings on it! Representative Gabe who had the keys in his possession got the car damaged. Our back fender ended up having some yellow paint on it like it's been side swiped or backed into something! N instead of taking responsibility and doing his job Gabe kept repeating how he wasnt responsible for it! Even tho he had the keys for it? What kind if employees does Car Max employ?! Wheres the integrity or the want to help their customers? I'm horrified with the entire experience. Thanks to Car Max the car has visible damage and is now worth even less! read more

Not sure what happened to this location? Must be new management or something because it is noticeable how things have changed for the bad. I've purchased multiple cars here and the sales staff nowadays just seems unmotivated and even a bit mean spirited, Too bad really.. read more

This place lost my business within 2 minutes of walking in. Staff is unbelievably rude. The first thing they ask you when you walk in is for your contact information. I told them I didn't want to give my information right away, I just wanted to view a particular vehicle I saw on the lot. They asked why I didn't want to at least give my number... and I said because I didn't want them calling me... They took extreme offense, 3 employees immediately got an attitude. One said "trust me we won't call you" They pointed me to where the cars were and said "go look" That was it!! No one escorted me to answer questions or show inside the vehicle... nothing. TERRIBLE service!! Even if they had the perfect car on this lot, I wouldn't buy it from them. read more

All my experiences with Carmax have been fantastic, they make buying or selling a car easy, and they have always provided the best Customer Service. Carmax's process for buying or selling a car is unlike any of my past experiences at other dealerships which were stressful or overly time consuming. I highly recommend Carmax! read more

I had nothing but the best experience here. I was first browsing online, I realized you cannot "reserve" a car unless you go through the full process of getting loan approval and down payment online. You can press hold all you want, but nothing gives you the right to the car if you don't commit financially to it. I was actually looking for another vehicle. However, it was quickly purchased, so I called customer service and Alexander helped me find a different vehicle suitable to my needs. I'm so grateful he was there because I likely would've been stuck with a vehicle that would quickly break down for the sake of saving a buck. We went through so many options, I realized my budget was higher than quoted online, AND I didn't have to pay any down payment. During this pandemic, it's frustrating to see the price of these vehicles, but it's not CarMax's fault. They're expensive everywhere, yet I still needed a vehicle. Alexander helped me through the entire process. We went over financing and got the car on a true hold for the Warm Springs location. I was offered to have it delivered to my home, but I wanted to test drive it. I called in to the store and they said they had it ready for me. I got there 2 hours before closing, was quickly greeted, set up for a test drive by another service member, and got all my paperwork done in an hour. This location is amazing. They were patient with my children and offered them coloring books while we went through all the paperwork. We popped the hood, they informed me everything was replaced, the tires were brand new, and they went over the specs of MaxCare warranty. Car was picked up in 09/2021. Fast forward to 01/2022, my car wouldn't start. I thought "great, I got a lemon." Nope. I called CarMax and they directed me on what to do and who to call. Since they were booked out for service for 2 weeks, I found a nearby RepairPal shop. The car was towed, inspected, and repaired. I called MaxCare and was told the shop and warranty would take care of everything, I didn't even have to file a claim or do any waiting aside from the shop doing their inspection. Found out it was just the anti-theft system due to the original key being worn down. I got a brand new Nissan key with fob attached and a 25-point inspection completely covered. Not even a deductible charge for the tow or the repairs. I'm extremely happy with CarMax. I couldn't have asked for better care. I had been to a make-specific dealership pre-pandemic and was sold a complete lemon with a history of top-engine issues. I ended up upside down in my loan for 3 years. I had such a fear of buying used, but CarMax quickly came to the rescue. I highly recommend this location. My kids and I feel safe and finally have a car of our own again. read more

CarMax - Side of car - Used Car Dealers Near Me - Henderson, Nevada

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i took my car in for an oil change and minor repairs. well three weeks later i still don't have my car and the service advisor and manager are completely screwing up. i use to work in service at ford and they always pushed back warranty work because there is no money incentive to get it done. they are closed on the weekends which is not cool. i have had to cancel so many appointments and lose out on money i could have made. they shouldn't charge for my oil change after this. maybe this will get their butts in gear. DO NOT DO BUSINESS WITH THEM. you will be sorry and you have been warned !! they don't even deserve one star but i had to select it to post. they are negative by about five million stars. they suck crap read more

I purchased a 2018 Kia Forte on December 11, 2020 from this location. Natasha helped me and had fantastic customer service. She was very patient and didn't pressure me to buy anything whatsoever. I didn't get the "car salesman" type from her and I appreciated that. And Emmanuel helped with the paperwork and finalizing everything. He was very thorough and made sure to answer any questions that I had. I noticed they sanitize EVERYTHING and took proper precautions to ensure safety of COVID-19. I did notice underneath the front bumper was scrapped up, like the previous owner went over a curb. I did point that out to Natasha and she took a picture and wrote up a repair order for it and said it'll be fixed for free. I appreciated her doing that. I do have to knock a star down because I noticed a few cleanliness issues with the car which I didn't notice until the next day (when I got the car, it was at night and didn't see this). The windshield looked like it was cleaned with a dirty rag and it was smudged. There were crumbs in the cup holders, the emergency brake handle and center console had a sticky substance to it, and the passenger seat had some brown stains (little drops). I was thinking maybe because this was cleaned when it was dark, these issues were missed, but I was a little disappointed. I would've brought it back but I don't live close and this was minor if you look at the whole situation. Nothing will be perfect... So I would recommend CarMax to anyone but just make sure to go over the car outside and inside (use a flashlight if you have to) and point out any concerns. They have excellent customer service and I'm sure they'll fix it. read more

Natalie has great customer service skills. Hard worker I can tell and she is great at her job. Thank you Natalie for helping us !

I wanted to trade in my Nissan Altima for an SUV, as my family is growing, I got to the parking lot and started reading the reviews and got hesitant. I went inside anyway and checked in. They told me it was gonna be about a 30 minute wait. No biggie, I decided to check out their available cars meanwhile. I got a call with less than 10 minutes that they were ready for me! I sat down with Jorge and he was extremely helpful! Explained everything in detail and answered any questions I had. Definitely much better than a dealer where they are so pushy and just try to take all your money. I did not feel pressured at all. Everything was very straightforward. I was able to trade in my 2019 for a 2021 and could not be any happier. I had to pay $249 to get it shipped from another state as they did not have it available here. I feel as if people who get amazing service don't always leave reviews which could explain why there aren't as many. I left very satisfied. read more

If could give 0 star I would customer service by manager ( Lupita ) was not helpful , advertising a truck ( pictures show camper shell ) no camper shell on truck spec sheet states truck has bed cover ( no bed cover ) tires are cracked stated they meet their standard ( but not D.O.T. Standard this is a huge safety issue ! They will not budge on price ( which is high ) I get it they will want to make money , they lowball your train sell it for more , sales manager will not budge , STAY FAR AWAY FOM THE FALSE ADVERTISEMENT and CARMAX IN GENERAL , ask about warranty and service . ( not) won't homer their dishonesty , false advertisement ! All they said was they would adjust the ad and not do anything to sell car read more

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Super easy process and fast I like that you are not pressured into any vehicle. This is our second car we buy from this location.

Terrible mistake to stop by and try to get an estimate on my Mercedez for a trade in, first I walk in and nobody pays attention to me or they just ignore me cause I looked poor in shorts, after few minutes the guy in the right side of the door gets up and ask me what i need? Well obviously i wasn't there to shop for groceries!!!! After I was ask to seat down the guy ask me how much i was trying to expend in a new car I told him any sedan under 15 k, UNDER!!!!! not just there in 15k, he pull up in the computer al the list but just there in 15,000!!! Ok I went alone until I went to their parking to see the car i may like, once in their parking searching around I noticed they have good cars like hondas in 12,000!!!! But the seller was just been smart and pushed to the line 15k, well I said how much I get in my Mercedez? He replied let's go see it once he see my car he ask for my key and take me back to the office that somebody else is coming to check in my Mercedez , I said ok cause i tough they will check my car in their parking, WRONG !!! They tried to drive my car around and take it to their shop with out my presence!! NEVER EVER TRUST A STRANGER TO PUT THEIR HANDS IN YOUR CAR WITH OUT YOU SEE THEM CAUSE THEY WILL MESS UP YOUR CAR JUST TO UNDER VALUE THE VEHICLE!!!!!! I catch that intention just before they take my car into their garage!!!!! LONG STORY SHORT, they are just pushy and smart to sell you a deb of probably 4 to 6 years!!! Nahhhhh i pass i tell a friend about this experience and he referred me to someone who can check your car in your presence in sahara FAIRWAY, CARMAX lost me for been pushing and smart , NEVER AGAIN. read more

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Horrible customer service, I called and talked to someone about brining a car back that I bought from another location because it's too small for my family and it's within the 30 days to trade it for something else the women said it would be no problem at all that they would deal with the other location I get here and they tell me it's not true the women was wrong and there's nothing they can do. I wasted the drive down here and the man just basically said "oh well" I have bought 3 cars from car max and I'm not coming back. read more

This place is worthless. Don't buy a car from them. Don't go have it serviced. They keep your car all day for nothing. Damage the car and don't fix. Bertha is a disgusting liar. Save your money go buy somewhere else. They will lie about anything to get you to buy the car. read more

I've bought multiple cars from CarMax and sadly this will be the last. They lost a loyal customer. Would not recommend. Recently made an appointment for car to be serviced after purchasing the extended warranty through CarMax. I bought my car from this same location. 7 hours after dropping off car for appointment, I received a call that they couldn't service my car because the paint was scratched. The service wasn't for paint, it was for an undercarriage issue. After explaining myself to technician and then a manager and receiving the same scripted answer, I decided it wasn't an actual physical issue. They are just cutting corners. Hopefully this helps someone else who is debating using this dealership or going somewhere reputable. Times change and I guess so do quality standards. read more

Great car dealership. Our sales consultant was Ray David. Very informative and did not pressure us into GAP or any other additional charges. Paid a very fair price on the vehicle in line with similar listings in the area and KBB values. Good financing rates offered. A very good experience. read more

I had a 5-star experience at CarMax thanks to Max. I walked in stressed out about my car situation and was met with a calm Senior Sales Consultant that was beyond amazing throughout the process. Max took the time to THOROUGHLY discuss my options regarding my trade in, new car options, and ultimately the finance portion. He even took me to my house to pick up items I needed to complete the transaction, talk about customer service! If you ever find yourself at CarMax, do yourself a favor and ask for Max Christie, you will not be disappointed. read more

CarMax - Used Car Dealers Near Me - Henderson, Nevada

Their whole "check the car facts" things is a lie. This is a fraudulent company. I bought my first car from here and was lied to and ducked over. Now I'm sitting here wishing I did my own research rather than trusting the dealer. Don't bring your business here unless you can afford to get screwed. read more

I purchased a 2013 Ford Escape in November 2022. The car was back in the shop at Carmax multiple times. 1 time for over 30 days all within the first 90 days. They kept saying it was a sensor that was causing the check engine light to go on and off all of the time. They say that the fully check every vehicle before selling it but now I have learned that the real issue is that there is an oil leak in the turbo of the engine. Now I have the car at the Ford dealership because carmax has no integrity and didn't make it right. I'm disappointed and have no recourse. Shame on carmax on warm springs in Henderson. read more

Went for an appraisal for my 2016 Honda Accord. As we are going through the details of my car, they started making false assumptions that my car was in an accident, claimed that it has been repainted. We explained that we had gotten hail damaged fixed, never been in an accident. He claimed that my insurance and body shop reported the accident and it came up. We asked about the hail damage and he told us that it's considered an accident, which is false by insurance. I don't know where they would have came up with this, but I'm pretty sure they went in my glove box and saw my written estimate, which wasn't even the one. I've called my insurance and body shop to verify all this info and asked about the reported accident assumptions he was making. Soooo in all of these... it seems they are being shady AF ‍ read more

Saw a car online, called in to ask about the car, person on phone had no clue about the car even after given the stock number, so i rolled up to check out the car, i walk in at 8:10pm and a lady approached me , i tell her im here to see a specific csr i saw online that i called about and tells me im welcome to check out what im looking for but was told i cant test drive or do anything because the salesman are all "gone" but cant even look inside the car even tho they have 40min left till close, i walk the lort cant even find the car and i had to go during work hours definitely don't recommend this place! read more