My experience with this location has been great. Miguel was my salesperson and he did a great job in communicating features, prices, and the many options that Carmax has for warranty. Unfortunately there were a few things wrong with my car, but Belynda and Capicino worked diligently to take care of my car. I'd also like to mention the business office as well. This store has all around amazing customer service and I highly recommend you give this place a visit!! read more

This is a good location. They are friendly and quick to help. I have had a couple of cars appraised here. I haven't sold one to them yet. The values are pretty fair. Not great, but ok. Slightly less than a KBB trade in valuation, but KBB doesn't write you a check either. They also have a good selection of cars for sale at all price points. Certainly worth a visit. read more

Granted they were busy when I went in, but the sales manager was behind the counter and asked "What do you want?" And it went downhill from there. In brief they acted like they were doing me a favor to give me an offer on my SUV. I went down the street to USA Auto Nation where they treated me like gold and gave me $2,500 more for my SUV. THANK YOU Auto Nation. read more

I didn't plan on going to CM, but, my husband said, just go and check it out. I told him we are just shopping, if I see what I'm looking for we will move forward. So we got there, and they wanted my name and phone no. I don't want every car lot in Vegas to have my no. I asked the gentlemand, why does he need my phone no.? So the sales person can call you. ok, if I'm sitting right there why does he need my no. I then told him, before I give them my no. I want to just look and see if you have anything I'm looking for within my price range. When I looked online, I didn't see anything. So They let us go out to the lot and walk around. I saw what I was looking for within my price range and expected milage. So We went back in, and I told them, ok, I will give you my no. Alvin, came and assisted us. He was very friendly. As we sat down and discussed what I wanted, he pulled it up on the screen. I said, yes that's it. He said, well let me go and locate it in the lot. We told hime we already know where it is. So we all walked out there, he opended it up, and I liked it. And took it for a test drive. I liked everything abouot it, just no navigation system in it. (No I don't want to install one) So he said, there's a way to connect it to your phone, and pull it up on the screen. My husband said, that's better, and one less issue. So I decided to take it. Everything went so smooth. I was already pre approved. So from start to finish of the paperwork, took maybe 1 1/2 hrs. I'm completely satisfied at this point. read more

Ever since I moved to Henderson in 2005, CarMax has been my go-to used car shop. Salespeople are super helpful and I never feel pressured. Shoutout to Walter for his 5-star service. Thanks CarMax! read more

I set up alerts online for the exact car I wanted. I had zero desire to browse around at other cars or try other options. Once that car came up - local, nonetheless - I booked a test drive and had it reserved. While buying a car is a big purchase, I knew what I was getting into since I knew exactly what I wanted. Once I test drove the car, it was pretty much love. The paperwork process was fairly easy and we did buy into the extended warranty. I know, I know - but it's just nice to have a little extra peace of mind. Overall, from arrival to leaving with the keys, it took 2-3 hours tops. What did NOT make me happy, though, was when we brought the car home and went to take it out again later with a friend... it wouldn't start. Seriously? Seriously. I immediately called Carmax and, after 15 minutes of being transferred around/hold music, I talked to the sales manager who sent a technician out in an hour to replace my car battery (that's what we'd figured out what it was after I was waiting on the phone). Cool, the car turned on again... and now I had no radio. Half of my dash lights were also not on and my USB port was not functioning. Seems that replacing the battery had blown a fuse or something. I called in the morning since the office was already closed and had a bit of transferring around yet AGAIN... Finally, I spoke to the sales manager AGAIN (same one) and told him what was going on. He told me to bring the car over right after work and they would get me a loaner. I wanted the car fixed THAT DAY but he said they weren't sure what it was so he couldn't guarantee that. I've had my car two days and barely got to drive it at this point. I dropped it off, took the loaner, and the next day my car was FINALLY fixed 100%. Not sure if I just had a fluke experience or what but they did fix it as fast as they could with no hassle and did not try to charge me extra - they have a 30-day policy I believe. I do wish they would have told me about picking up the green slip at the office, though - my fiance and I specifically do NOT remember being told that we would have to PLUS the paperwork says it is supposed to be enclosed. (Note: if you have the green slip, you do not have to physically go to the DMV to register your new vehicle, you can do it online). It was a decent enough experience with everything that happened. read more

CarMax - Free wifi. - Used Car Dealers Near Me - Henderson, Nevada

Easiest company to worn with for selling or buying a car. Sold my car for $1k more than any other offer. You can buy a car without leaving your home as well. read more

I brought my car in last week for an appraisal, and then brought my car in today. Today they baited and switched me on the price and low balled me way below the KBB rate. Their 7 day appraisal guarantee is a lie. Don't come here to sell your used car, you're better off selling your car somewhere else. read more

I have bought a car at carmax in LA when I was younger and feel like the location was much better on quality on cars in stock. I am looking for a commuter car for my husband and we went to the Henderson location. My husband is a body shop manager and he was surprised by the vehicles they had on the floor. A lot of the vehicles on the floor and outside had noticeably been painted or had overspray on them. By all means I get these are used cars but the prices seemed way high considering the mileage and/or that they had been in accidents. The employees were helpful and the location is convenient off the freeway. Overall, the inventory likely changes every couples months and maybe it will get better. Just really know what you are getting into before you jump In to buying that used car from Carmax. read more

Carmax Henderson experience was excellent. Not only did they offer me top value to buy my 2018 Dodge Challenger, they shipped the Expedition I picked out from Arizona. Our salesperson Mark Johnson kept us updated as we waited for it to arrive and was so professional & friendly. The business office was even a great experience as Yasmine explained each step of the trade & purchase and offered to call me when the paperwork was ready!!! Highly recommend to anyone looking to sell or buy a car read more

I have nothing but positive things to say about Carmax. All the sales associates and other employees are so helpful and just nice people. In my most recent experience at Carmax, sales associate John was so helpful and made me feel super valued as a customer. If you are in the market for a used car, Carmax makes the process easy and stress-free. read more

My experience with CarMax was excellent. I wasn't planning on buying a car, but my old one was costing me too much money in repairs. My auto shop recommended CarMax, and I went there immediately. The process was pretty quick and quite pleasant (last time I bought a car, it wasn't a positive thing) and we quickly found a vehicle that was exactly what I needed. The no-haggling part is a relief. My sales associate, Mark LeDay, was wonderful. The car was delivered ahead of schedule, and I've had it for six weeks now. I'm very happy with everything. I highly recommend CarMax. The only reason I didn't give them five stars is because they didn't give me much on my trade-in, but if I'd sold it to a private party, it would've been a hassle I didn't need. read more

Joel Barraclough was amazing and helped me get into a way better car than I had previously. He explained everything very well and I was very happy he helped me get in a nice car quickly. I would recommend Joel and this Carmax to anyone. read more

Newsflash, there are still taxes and some other fee *not required by law*, whatever that is over the asking price. Do yourself a favor and go to a dealership and get yourself something new. Save yourself the week long unnecessary headache. read more

We have been going to this location since 2014 and 2021 would be the last time I'd be stepping into a Carmax location. From 2014 til Dec 2020, i had always have great transactions with them but for some reason when staff changed from Jan 2021 til now ive had horribke experiences with them. Needless to say, prices are higher than carvana and the financing is ridiculously high rates. Tell me how we were offered 28% or higher apr vs at carvana they got us at 6% apr with the same exact car, mileage and price??? Anyway, save you troubles and headaches. Try out Carvana! O sales people to worry about and no appointments since it online read more

Jomo is the best Representative of CarMax. He listen to our needs and follows up like he promises. His reliability is morning through night. He made it our best purchasing experience. We came in for one car and left purchasing two with no pressure from Jomo at all. Thanks again and I highly recommend CarMax of Henderson and the Sales team especially Jomo. read more

I bought a $64,000 Lexus SUV from Carmax Henderson location after trading two perfect cars for it, the SUV had defect in the tires that caused vibration at highway speed, I took it to Lexus dealer and they said two front tires were defective and need to be replaced, also I took it to discount tire for balance and they failed to balance the tires, Lexus said that they are out of round and could not be balanced, then I took it to Carmax during the warranty period and they claimed that the tires were within specs and they balanced them. The same problem persisted I called Carmax trying to set appointment and they took my information and promised to call back to set a time to look at the car again, but they never called. So I decided to replace the four tires and pay $1500 in the process, guess what, no more vibration. I have sold three perfect cars to Carmax previously, 2 bought new and were dealer service and the third one was on a CPO warranty and the one vehicle that I purchased from them had defective tires and the freaking car was bought for $64K and Carmax refused to replace defective tires. Their warranty does not mean anything, they lost my trust and my business in the future. As far as I am concerned they are no better than small any used car dealer in Vegas. Buyers beware read more

It was my first time car shopping without the parentals and with the Wife, and shopping at Carmax is pretty stress free. Went to the Sahara location first and Carlos was very informative, and did not rush us in our efforts to test drive two cars. We ultimately went to the other Carmax in Henderson because we saw an even better vehicle with more of what we wanted. Alvin made sure we had all our questions answered, and still to this day makes sure we are covered. I also want to name drop Yasmeen and Abby. Thank you for our new addition to the family! read more

CarMax - 2017 Lexus RX 350 - Used Car Dealers Near Me - Henderson, Nevada

Interesting story. My wife and I decided to trade in our 2019 Kia (previously purchased from this same store) for the 2021 Sorento we saw on their web site. We contacted the dealership to confirm that they actually had the vehicle in stock, a white 2021 Kia Sorento in the Prestige package. Car was nice, a few little things we noticed, and then it dawned on us. THIS WAS NOT REALLY THE PRESTIGE PACKAGE!! It was kind of a cross between the regular SX and the Prestige option package. We called the salesperson over who took the VIN number back to the purchasing group and they confirmed IT WAS NOT THE PRESTIGE PACKAGE!! I did a web search for the VIN number on my phone and...no VIN # on record came back!! Watch out for these guys...things are not like they used to be at CarMax!! read more

Andrew was our sales person. Texts messages with words in bold. Not helpful after the sales. Didn't setup the OnStar or Sirius. Made promises of items to be fix and said no worries you have a 30 day warranty. The POS Yukon had a bad head gasket and they didn't tell why it "needed to go to the dealer" to get fixed, and other items he promised, the service dept declined to fix. Don't go home with a car from Carmax until it fixed and to your standards first!!! Needless to say I gave the car back to them. read more

Bought a car recently for my daughter. The next day the front tire was deflated. Got it checked out at a local place and learned that we had other more severe front end issues like uneven tire wear and alignment issues. I brought it back to Carmax Henderson expecting them to try to wiggle out of the 30-day satisfaction guarantee, but they didn't. They stayed true to their word, treated my daughter with kindness and respect, hooked her up with a loaner and promised to take care of the needed work. Good job Carmax! (I reserved the right to amend this review when we get the car back and assess the quality of the work) read more

We just bought our last 4 cars from Carmax Henderson. (And they bought one from us as well) We used Walter on all of the car purchases and he is honest and tells us like it is. Had a few hiccups with a few things but they honored their word. We are very pleased. The only thing I'd recommend is bring your own financing. Their in house financing is too high. read more

My wife and I had a disappointing interaction with Car Max yesterday. She had been there last week to get her car evaluated to sell. She told me she had a wonderful experience, that everyone was friendly and helpful. When we returned to discuss some options the man at the door was rude and dismissive. He told us we could sell it or not and was unwilling to discuss any of our concerns. This happen at 4pm on Friday March 19 2021. After my wife's experience I was not impressed with the attitude of the man who greeted us. read more

Mark was amazing and walked me through each entire step in the purchasing process. Super patient guy. Yvette explained to me all the things I should expect if I ended up moving and how to deal with license transfers etc. Very knowledgeable. Glad to have been with both of them. CarMax give them a raise! read more

We toured a vehicle on the lot with our representative Jomo Wilson, a man with personality and made us feel like we chose the right place! The truck we viewed was amazing, but it wasn't for us. There was no pressure from him and offered to send a car out from California for free for us to view. I had my car appraised while there and had a fair appraisal come back. This appraisal came in at 5k more than a nearby dealership had given me. read more

I cannot think of a better experience I have had at a car dealership until I met Joel B. He was amazing from beginning to end. So kind, so patient, so knowledgeable, so caring. The antithesis of the stereotype of car salesmen. Honest, forthright, and ethical. I will always go back to Joel wherever he lands because he made this stressful process smooth and easy. Thank you Joel for helping me fulfill my mission of buying a luxury car! read more

First they screwed up when booking my service appointment. Then they took over two hours to look at my car and tell me what needed fixing. They did not want to cover all the repairs I needed. Then they had to wait on the repairs to be approved through MaxCare warranty. They said it could take from 30 mins to four hours just for this "approval". I am here after four hours and they still have not started work or given me a rental. This is abysmal service. Do not buy into their MaxCare program, they will avoid paying for all repairs, take forever and give horrible service. Huge regret buying their warranty. A different shop would have had the work done by now. read more

We bought our car from CarMax five years ago in Beaverton, Oregon. We had a wonderful experience with the salesperson. He showed us several cars and we chose the one that fit our needs the best. We didn't feel pressured at all. We opted to purchase an extended warranty through their Max Care program. We love that car and it has served us very well. The car started making a grinding noise about nine months ago and it kept getting loader. We took it into our local Ford dealership twice to try and get it fixed. We felt like our Ford dealership really didn't want to be involved so we decided to take it to the closest Car Max shop to see how they could help. We currently live in St. George, Utah. The closest Car Max in Henderson, Nevada is over 2 hours away. I dropped the car off to leave it there and the very nice service manager arranged for a LIFT driver to take me to the airport so that I could take the shuttle back to St. George! That was very nice! To make a long story short---The noise was coming from the transmission, the transmission got fixed, I took the shuttle back down to pick the car up two weeks later, it was all covered under warranty and I only had to pay $50. Car Max knows how to treat their customers right. read more

I would not recommend this carmax... I've never felt so looked down on before in my life. I came here AFTER I was "preapproved" and set an appointment for 6:15pm. Arrived at 6pm checked in and waited until about 6:50pm and someone called my phone to see if we'd been helped yet. Said no, and then finally a salesman came over and took us to a desk. I walked in there with $5,000 in cash looking to get into the car we were approved for.. the salesman didn't even care that we were approved, he just dismissed us from the moment we sat down. I literally left this carmax in tears. read more

So I bought a GMC Truck at carmax Henderson. Within the 7 day period I had my first issue, car started driving rough, brought it back and they said they fixed the issue with the timing. Within 2 weeks it happened again, check engine light came on, took it back, supposedly fix the issue, less than a month later another issue, got a loaner this time that cost me $50. On returning the loaner after they told me they fixed whatever the issue was that brought up the check engine light(that they said wasn't coming on after I told them it was) every single light on the dash came on before I could even drive the car off the lot. Took it right to service and took pics and videos. They claim it's an ECM issue and that they sent the car to another dealership to get fixed, fast forward more than a month later and the car is STILL IN CARMAX and they don't want to give me another car or refund me. I can't get in touch with the GM or any of the higher ups. I've reached out even on social media to them blatantly disrespecting me on there. I WOULD GIVE THEM NEGATIVE STARS IF I COULD. Addendum: I got the car back last week and here I am taking it back to them again. They changed the ECM and not even 3 days later boom! CHECK ENGINE LIGHT and STABILITRAK lights are on. read more

Fantastic job by all employees! They took the time to explain things but was the shortest trip I've ever had buying a car and it was amazing! read more

I was happy at first but then covd hit and car max basically told me to screw off and give us our money. I'm a realist business is business and you pay what you owe but we all know Covid-19 was new and destroyed a lot of lives and jobs I was one of those but I'm still alive but I was in hospital for a month and I was late on a payment and all I heard from carmax was "you're account will go delinquent unless you pay us now " while I was in a hospital bed not knowing if I would live or not !I've had this car for 4 years and was never missed a payment and was 1 payment ahead till covd came. Carmax you're an embarrassment to all business and I will tell all my story and I hope covd visits you as it did me and treats you as well as you treated me read more

CarMax LOST MY CAR, GASLIGHTED ME and I DIDN'T EVEN GET ALL MY MONEY BACK. I have never felt like I had so little value to someone. It was a surprisingly emotional experience. I legitimately cried when it was over. I honestly didn't think a business could make me feel so small. I was so excited about this car. I saved up all summer, put down a large deposit, and purchased it online. They dropped off the car and I didn't test drive it before they left. My very first time driving it I had transmission issues. I scheduled a repair with a local mechanic. CarMax called me and said they would tow it to the Henderson location and fix it there. The tow truck came that first evening. No one called me to say they had the car. When I called the next day, the service center couldn't find my car. CarMax LOST MY CAR the first day. They find it two days later but say they don't know when they can service it. It takes 14 DAYS FOR CARMAX TO LOOK AT MY CAR. I get a phone call saying there is nothing wrong with my car. They won't tow in back to me. I have to go to the next town to pick it up. Two days after I get the car, I started having transmission problems again. The car locks in first gear while I'm driving my daughter home from school and we almost get in an accident. I take the car back to CarMax to return it. Nobody tries to show me another car, nobody asks if want to help me find something else. They ask for the keys, make me wait for 90 minutes, hand me my license plates and say, "we'll mail you a check. You can take the plates to the DMV for credit." That's it. I'd say I felt like a number, but numbers have value. It was really weird to feel like nothing. They don't need your business, and it shows. read more

I've purchased many car in my life and my experience at CARMAX in HENDERSON was the best buying experience I ever had! Our Sales Consultant was AMAZING! (Tatiana Rolon) is one of the nicest and friendliest car sales person we ever dealt with! I will never shop at a dealership again. If you are in the market for a car or truck and you want great service go see TATIANA ROLON at CARMAX in Henderson on Warm Springs! read more

My husband bought a 2018 GMC truck along with an extended warranty. There is a problem with the transmission so he went to CarMax to get it fixed. They told him that since it was under 50,000 miles it was covered under the GMC warranty and he should go there. At the GMC dealership they told him the warranty only applied to the original owner. So, what is the point of having the CarMax extended warranty? I have bought and sold cars at CarMax in the past and recommended them. They have lost a good customer. read more

First thing older white gentleman says is " Are you here just to drive an Audi , or purchase one , obviously you go to dealerships to buy a car. If I could put negative five stars i would. They judge people by their appearance and very racist. read more

We purchased a 2014 Ford Mustang at this location yesterday afternoon and couldn't be happier. Jorge Vich, our salesman, was over the top friendly and helpful. He even saw a flaw in the windshield that I couldn't see and made arrangements to have it replaced at our home for no charge. I traded in a 20-year-old pickup, and they gave me $500 more than I would have asked for it if I had sold it myself. We arrived at the showroom at 3:30 pm and was greeted by the friendly Jorge. We drove the car, cut the deal, signed all of the paperwork and pulled out of the parking lot in our new to us car at 5:30. I highly recommend them and will look for my next car at CarMax first. They made buying a car a pleasant experience! Thank you CarMax and Jorge!!! read more

I went in and bought an Avalon hybrid it was very fast and easy and it's best car I've ever owned I highly recommend CarMax

I want to give these people a bad review the only reason why is because they don't tell you they send it to so many banks I went to Carmax in Henderson and they say they don't have the information at the other location on Sahara so by the time I get done from both of the place I go over 16 letters just ridiculous the way they do business I would not recommend to any one read more

CarMax - Used Car Dealers Near Me - Henderson, Nevada

Over the years we have purchased seven vehicles from this location we've also referred another six sales from CarMax to family members and friends. We were adamant supporters of the brand until our latest dealing with them. We have no intention of doing any business with them again and if pressed, we would discourage anyone else from doing business with them. The true test of a business is not when things go well, it's when things don't go very well and how they handle it. We purchased a Cadillac SRX from this location recently and inside of one week it had three malfunctions that required it to be taken into the service department. There are a few factors going on here, one, we're missing work time, two, the car has a problem and three, CarMax warranties wear items for 30 days from purchase, meaning that if any other wear items malfunction after thirty days, you're on the hook for it. This vehicle had three wear malfunctions in one week with one of those malfunctions being part of the suspension system. At this point we had no faith that the three repairs solved all the potential problems this vehicle might have and we told the service department that we don't want the car back. The service manager told us that he needed to speak to the GM and see if they could do anything for us and that we could expect a response by close of business, I asked to speak to the GM myself and was told that he, the service manager, hadn't seen him that day. I never got to speak with the GM of this location throughout this process, although I requested to. The chain of command was inaccessible, which sucks because you end up with subordinates running back and fourth asking the boss your questions instead of just being able to speak to the boss yourself. About 3:00pm on 1/15/18 we get the call that the car was fixed and we could pick it up or we had the option of getting a different car if we chose so... We chose so. After much fumbling we settled on another SRX, which when we opened the doors found a hold tag. The car was to be held until 5:00 pm. We were there until well after 5:00 pm and no one offered to sell us the car... So we looked some more and for the first time I noticed that a lot of the cars that were in the category that we were looking for were pretty flawed for the price they were asking, as in a lot of scratches and cover ups with thick globs of touchup paint over them. If you work at this CarMax location and you're reading this now, check out the front of the hood on that Lexus you have in the showroom to see if I'm being factual. Why they would put a car that flawed in the showroom is beyond me. We came to the realization that they didn't have suitable car for us other than the aforementioned SRX so we opted to be refunded out. This process involves four separate checks from different divisions of CarMax and takes seven to ten business days to receive and since at least one of the checks (the largest) is coming from out of state your bank is going to put a hold on it meaning you wont have access to your own money for about two weeks after the fact. Maybe some quality control would be in order for this dealership or maybe they are the universal face of CarMax dealerships everywhere (?) either way, we're done with them read more