This is the first time I bought a car at CarMax. I was trading in my Pathfinder for something a lot smaller and more fuel efficient. The sales consultant was not pushy, thank goodness. On my first visit, I did not find a car I liked on the Henderson lot. Plus, the trade in value that CarMax gave for the Pathfinder was a little under the KBB. I asked to see a car located at another CarMax location, and the sales consultant ordered the free transfer. It took 2 days. (Meanwhile, I went to Subaru, but they also didn't have the car I was interested in ready to be viewed or driven.) CarMax contacted me when the car I wanted to test drive was available. I drove it, but did not like it. As I was leaving the lot, I saw a mini cooper s that I liked. It had low miles, a good mpg and was a great price per the Kbb. I test drove it & decided to get it. The sale was quick and easy since I was not financing the purchase. All in all, I was not initially impressed with the car selection at Henderson and was a little disappointed in the trade in value for my Pathfinder. However, the sales rep was not pushy, everyone was very friendly, and the transaction was smooth. read more

Horrible service. Natalie from the business office was horrible! We went in to sell our car, she promised us we would receive a call from her the next day we did not. We even went in the next day to see what was going on, when we got there we headed towards the business office. She saw us and got up and walked away towards the side so we would not see her. She then proceeded to talk ABOUT US to a male who was there with her. WE CAN HEAR HER AND HIM talk about us and our situation. By far, the worst experience at CarMax. -0 stars for this location. read more

Amazing help over the phone today with Alyx. I am buying a car for the first time and they were so kind and helpful over our multiple calls today. Definitely helped ease the stress. read more

On line I was given an offer for my car of $22,800. I requested a car be transferred to Henderson, paid the $299, was told it would take 10 days to transfer the car but it took 13 days. Went to the dealership and now am told that they will give me $17,000 for my car, which is totally unacceptable. I can understand maybe a bit less but not 25% less. My car is totally clean and low milage. My buying their car was hinged on what they were going to give me for mine. The car that was transferred had a dent in the deck lid and Carmax was making light of it. To change their offer on my car so drastically was an insult and we left without making a deal. I am requesting that they refund the transfer fee to me and so far not, saying I have no cause for a refund. What di you think? I went to an Auto Nation dealer who told me $21,000 for my car, (on line) and when I got there I was given $21,000 for the car and I proceeded to purchase a new car from them. Easiest transactions ever. By the way, Carmax would have put my car on the lot for $27,995.00. Nice profit for a car that only needed to be detailed and a minor service. read more

My husband and I went in on 09/24/2020 to purchase him a truck and sell his car. Our sales representative was Bill M. He was very nice and so pleasant to work with. This was our third vehicle purchasing from this location, and each time was a smooth and easy process unlike our purchase from Findlay Acura in January 2020. Although the vehicle we saw online was no longer available, Bill was able to find a comparable vehicle, if not better. We received a fair appraisal on the vehicle we were selling. I recommend going to Carmax Henderson and seeing Bill. read more

Malia was very professional and assisted us getting our purchase done in a timely manner. My Wife and I are very satisfied with our new vehicle along with the car max car care warranty. Although we had some minor issues with vehicle Jorge did an exceptional job in the service department, keeping us informed daily on the status of our warranty claim. Our vehicle was ready for pick up today and this lasting issues was resolved. We can now enjoy our vehicle without worry. Thank you Maila & Jorge :) read more

WARNING: * THE SERVICE TECHS ARE COMMISSION BASED! To start from the beginning, I called carmax service department and spoke to Jazmine G (service advisor) and she wasn't very capable of giving me a straight answer/quote for a wheel alignment. She stated it's a $60 diagnostic fee that would get waived and depending on what needs to be done it would go up from there... I pressed a little more and she finally said between $80-125. So I made an appointment for 2 days after getting brand new tires installed. After I dropped off the truck and waited for about 45 mins she came out and said the tech claims the tires need to be rotated due to an abnormal wear... I asked to talk to the service tech. Zach stated even tho they are new tires with less than 20 miles on them, they could have an abnormal wear and it's causing the truck to pull to the right. A $30 tire rotation should fix the problem. I didn't agree with this and jazmine started repeating herself countless times "sir, you requested this service" and if I didn't want to pay for the tire rotation I'm refusing the service and I can take my truck and leave. I asked to speak to the manager she repeated herself a few more times about me "requesting this service" and then finally paused and got the manager for me. Stephan was very polite and professional and listened to the situation. Stated it is possible but he is not sure why the truck is pulling to the right. He said if I wanted to rotate the tires myself he would be happy to put it back on the machine and try the alignment again. So I rotated the tires and brought it back, Jazmine was on a personal phone call when I returned and she was quite rude and unprofessional which is expected since she was inconvenienced with my second attempt to get the services I paid for. while in the waiting room I called 3 shops including another carmax and they said they've never heard of that issue with new tires and also got a flat price quote of $75 for a wheel alignment package. I brought this all up to the manager and he got me a partial refund of the overcharge that jazmine did. Eventually Stephan came back and said the truck is aligned and the tech is on a test drive to confirm. After getting my truck back it does drive straight but the steering wheel is slightly turned to the left. I happen to pull the drive camera when I got home to find that service tech Zach had quite a few colorful things to say about me while talking to his coworkers which again is expected since he tried to rip me off and got called out on it. I forwarded a few of the video clips to Stephan and waiting for a response. Will update if I hear anything back. read more

I've bought and sold cars from CarMax before and have always been impressed with their service. This past January we purchased a used car, we've been very happy with it so far. Upon taking it for an oil change at another business we were informed it needed new front tires, that they were pretty bad. I called CarMax and although we were 500 miles over the warranty the service manager Oscar went above and beyond and offered to do it at cost. This saved us about $200 and during a time like this it was very much appreciated. Oscar and staff keep up the great work! I will continue to recommend CarMax to our friends and family! read more

Well, where do I start? First off, all of there cars are priced roughly 15-20% above bluebook value and since they promote "no haggle pricing" there is no budging. I know what my credit score is, so I decided to do an online pre-approval. I was quoted a payment for my credit score range which would have been between $236-$270, which would have been fine with me. I received an email saying "congratulations you have been approved". Then I received a phone call telling me that yes I was approved but my interest rate would be 28% and my payment would be $357 for 66 months instead of the stated 60 months. The problem with CarMax that few people know is they do not have finance managers! For this reason, they are unable to negotiate with banks and lenders for their customers. This puts the customers at a huge disadvantage. Unless you want to overpay by a ton, and get screwed when it comes to finalizing your deal stay away, as a matter of fact RUN AWAY. This review is coming from someone thaT has purchased 10-15 new vehicles in the past 20 years so I think I have a pretty good idea on what I am talking about! Then they told me to bring in my check stubs and everything was fine I would leave with the car, I bring my check stubs in, and since I don't deposit them in my bank and I get cash instead they don't want to accept them! Ridiculous!! I wouldn't go back if they offered me a free car!! read more

Not real happy about bringing in my VW Passat for brakes that have been squeaking since I drove it off the lot only three short weeks ago; apparently the brakes already needed to be resurfaced... However Jason in the service department has been a pleasure to work with and got me out of here well under the time I expected to spend here. That said, I hope I am not required to visit Carmax Service again anytime soon, for a car that should have been thoroughly inspected before they put it on the sales lot. read more

Sh*t show at its finest. Was quoted and verbally confirmed the car would be transferred from its original location to this Henderson location in 3-14 days. I then verbally confirmed with the representative that this car would come no less than 3 and no more than 14 days to which the agent said yes. The car didn't arrive till 17 days, and I was lied to ever since reported the issue of the car being late. I was told I would receive updates on the location and when the new expected date of arrival would be. That never happened. Then when confronting the manager about this issue at the gender location, she did there is nothing she could do about it. No refunds could be made for the false arrival date. This is yet another horrible and stereotypical Las Vegas business failing to provide what's promised. I would absolutely not recommend this place to anyone. The average rating should tell you enough about this place. Avoid at all costs, literally and figuratively. Also, their website states their cars have no major dents or dings... that's BS also. I found half a dozen major abrasions, gouges, and scrapes upon my inspection of the car. In no way does this company uphold their core values. And speaking of core values, the manager Patrick literally laughs at the core values. Again, another testament to the typical employee and service here. Such a failure of employees and company as a whole. read more

This service place SUCKS!!!!!!!!!! Had an appointment made for 8am! brought my car in at 7:47am. I was told it was going to take 2-3 hours to fix my brakes and bumper. So i sit in the waiting room to wait. They come out 3 hours later telling me that it's going to take them all day to finish it. I was then told that they would give me a call when my car was ready or they would have a loaner for me until they were done before 6pm same day. 5:45 rolls around and NO call so I call them and no answer. I repeatedly call them for 15 mins and no one answers the damn phone. finally at 6pm when then close i'm able to get in contact with the sales side just so they can tell me there's nothing they can do about my car not being ready and not getting a loaner. So now i'm stuck without and car to get to school tomorrow because this place is full of incompetent people who get paid to do nothing but waste time all day. i can't wait to get my car back, WILL NEVER BE USING CAR MAX AGAIN!!! read more

I have been monitoring CarGurus and several other sites for the last year to purchase a second Tacoma. The original listed price CarMax posted does come up on a regular basis. So why haven't I purchased one? I did and for Carmax's originally posted price. This will be my second Tacoma and admittedly at the original listed price you have to act fast. The problem I have with this location is the price change in less than 24 hours due to "Market fluctuations" as written to me in an email by Chris Daudette from their Oxnard location and seen in the second photo. I DONT THINK SO! I sent Chris a posting of a Toyota that sold for his original listed price, less miles, with heated leather seats and it was a year newer...2019! If you advertise a vehicle for a price, it should be honored. You should have people there that can determine the value of the car, list the price and stick to it. This is what you do for a living right? The only thing that should happen after a posting is a reduction, not an increase. Take your business elsewhere. They have a lot to learn at this location. Prospective buyers - be patient and don't do business with companies that have shady practices. read more

See all

I purchased my 2015 Rav4 in May 2022 at the Henderson, NV location and this was my first time purchasing with CarMax. My agent, Cameron, was seriously THE BEST. I initially came in to look at a completely different vehicle I found on the site and after qualifying my needs, he was very honest (but assuring) about my choice and redirected me to other cars I never even thought of considering. He had so much knowledge and eventually got me to something that worked for me, which was the Rav4. What I appreciated most was his honesty and casual demeanor because I didn't feel like he was just trying to sell me something. Quite the opposite, he put NO PRESSURE on me at all to buy something. I felt like I was talking to a good friend. The overall experience was suspiciously easy because my previous car-buying experiences have been intimidating and it took hours. Even with the financing processing, I was in and out within a couple hours. Without a doubt though, everything was legit and professional. They were even able to purchase my trade-in vehicle for more than what I was expecting! I cannot say enough good things about my experience with Cameron and CarMax. I definitely recommend them to anyone looking for pre-owned vehicles and want a hassle-free process. I will be purchasing my next vehicle through them! read more

I've now purchased 3 cars through CarMax, and had an excellent experience every time! The entire team at CM Henderson was top notch starting with the incredible sales Agent, Zaria. I found a pristine Toyota Tacoma 4x4, and couldn't be happier with my vehicle and the entire buying experience at CM Well done CM! Kudos to the entire team. This is the new model foe sourcing/buying a quality vehicle. Greg - Henderson NV read more

What can I say about Carmax Henderson? Well for starters my experience started wrong from the people answering the phone I did the entire process with customer service just to have to get there and wait. I got the sales rep Ronnie who was amazing! However, the car I got was a 2014 Jeep Cherokee and it was a piece of crap. So I try to get a service appointment. The lady in service without even seeing the car says it's the battery. After hearing that I say you know what I just want to return it because I felt uncomfortable moving forward with this vehicle. Now is where the big problem comes in. I go in to return the vehicle under this so-called 30-day money back guarantee policy and these raggedy-ass people proceed to tell me it is policy to return the vehicle with a full tank of gas like we are at a rental car establishment. I proceeded to read the policy as I had already done full well knowing it says nothing about that. I speak with the sales manager Devin who proceeds to talk to me like I am a 5-year-old and says they will not process my return without me filling up the gas tank. I went ahead and got the gas because I wasn't keeping a piece of crap car. I asked to speak with the GM who I call the next day because he is gone after 5 pm. The Gm Darren proceeds to tell me that is policy and he will not give me my money back but give me $75 in free oil change certificates. I don't care if it was only $40 worth of gas this is the hard-earned money that I should have never had to put in the gas tank. Moving forward I call corporate and speak to a rep named Alex who investigated and stated that is not their policy and you do not have to return the car with a full tank of gas. Now, this is what gets me is they state although corporate cannot do anything they were informed that Darren gave me free oil changes and they will deal with the store. I find that to be absurd if you are going to get a car from here make sure it's the ONE or you will be paying for gas to return it. I cannot believe the CEO Allows such things to be going on. read more

I bought a car here two weeks ago, I noticed noises coming from the front end of the vehicle driving it to work and the fuel pump was noisy so I decided to go to a certified shop and had the vehicle looked over and I find out that there is a bunch wrong with this car, they told me they did an inspection on the car before I bought it but obviously they did not. The guy I delt with when I bought it was very impatient the whole time while I was trying to get insurance ready so I could drive the car home that day. I found out that the air filter is bad, left side and right side front struts are bad, right side and left side rear shocks are bad and need to be replaced, the car is overdue for a tune up, the spark plugs and wires need to be replaced, needs a break fluid flush because its black, front lower control arm bushing, front upper control arm bushing, and there is a leak it needs to be degreased and a dye needs to be put in to find the leak.... So I bought this car 2 weeks ago, obv I'm not taking it back to this location to be fixed because obviously their technicians cant be trusted. So I have it at the Henderson location, their not any better, they did an inspection decided the fuel pump needed to be replaced but they completely skipped the inspection report I sent to the service manager, instead he has a guy call me about my car and he doesn't even know why I gave them my car because they didnt find anything else.. I then said look at the inspection i had done these things are bad you guys need to fix them and they tried to argue with me that their Technician looked at it yada yada... after I sent the new guy the inspection report again.... it seems like it will all be fixed but I honestly dont know yet at this point. I asked to speak to the service manager because after I dropped my car off in the morning I told them I dont have another vehicle to drive I would need a loaner while their fixing it and they said okay we will let you know... all day goes by and I get a call at 4:30 pm saying they didnt finish the inspection yet when I dropped it off at 10am and they didnt have a loaner set up for me, then they said they would pay for uber rides and then they finally set me up with a car rental that they said they are going to pay for... So this has been a super rocky situation and they have the worst communication, they tried to tell me they didnt find anything.. we will see what they have to say later... at this point I'm tempted to just tell them to take the car back and give me my money back or give me another car... I am super unhappy about my whole experience and it seems like no one cares. I have proof that these things are wrong and they tried to tell me that their Technician inspected my car and there is nothing wrong... Then why did these certified technicians say these things are wrong if it's not true??. Pictures posted for proof. Looks like their not going to fix any of these because its preventative maintenance, they only fix things if their actually broken, quoted from the manager. read more

See all

This place is designed to rip you off. They are crooks. I bought a car, the next day it broke down. They had my car over a month to fix the issues. Fast forward a year, the transmission fails, it's replaced after having my car for 24 days. I take it home 1 day and it sounds like a spaceship is going to explode. They have the car another week, I pick it up and still messed up not to mention my molding is messed up! Management is no where to be found. They back peddle and do not help you at all. Buyer beware! Take your business elsewhere. read more

Bought a used BMW that has been giving me problems since I got it. Started w squealing brakes a month after I got It which they decided to Fix since the dealer told Me there was no way it was my fault and that they didn't check them before selling me the car. Then my engine coolant level light went on so I took to dealer and they filled it up. Then a month later it Went on again. Called them regarding this and they told me they couldn't help me because it's over My 30 days. Long story short this car has leaks everywhere. Radiator leak as well as a collapsed engine. Go Figure. I thought since Carmax is a big company that I can trust Their cars. Big mistake ! If u plan on purchasing from Them get a second opinion from a trusted mechanic. They sold me a defective car that wasn't properly inspected ! read more

They are the worst I was on hold fir 1 and 20 min they just hung up om called back they turned a recorder in to leave a message they would get back yo me next business day it was 10am. read more

There are employees that work here that will lose your keys and then lie about it. Specifically a short mexican girl. That works on Monday night around six. (Dec. 11 2017) They lost mine and proceeded to tell me that it was my fault, when I am was even located in the state. and that I needed to pay for a lock smith to open the car. So, I got the car towed to the lot on that Monday and the driver left the keys at the front desk with the short mexican girl with my name and phone number, she did NOT give the tow truck driver any documentation and when I asked the tow truck driver if he has ever received documentation from that Carmax before and he assured me it was not procedure, or else he would of received the correct documentation. He did tell me he left my Key with the short mexican girl with my name and phone number. The following Monday the day the car was to be sold. the key disappeared and all of the sudden everyone is denying a driver ever came into the building. . . The tow truck driver has two jobs. Take the car and drop it off, and deal with the key however the customer wishes. There is not much to forget in his position. and the fact that he gave me a description of the girl he left it with solidifies my trust in him. This place is filled with forgetful, liars that have no idea what's going on and have caused me more frustration than one can believe. I suggest management or corporate to implement regular consistent drug testing at this location. read more

They treat customer horrible! Never respond and ignore. Then speak to you in an inappropriate manner. The service department is good! Just don't Buy! read more

The night I brought home my car, my husband found an oil leak. This wasn't a new leak. Currently I am on day 13 without my car as it's at the dealer being repaired. For a company that claims they are about inspections, this is not good. I was told the car was inspected at one location and then the other location when I had it transferred. How does 2 service departments miss something so big? That same night I was told a manual was in my car. When I got home and didn't find one, I was told by my sales consultant that I would need to go buy one and then be reimbursed. I stated no that will not happen since I was told there was one at signing and asked for a supervisor. Then one magically appeared that night for me to pick up. Why did I have to say no and that I would go to a manager? She should of done the right thing and not lied. I am making a car payment and paying higher insurance on a car I only got to drive for 3 days. This is ridiculous. I don't think I will ever buy a car again from this company. read more

Awful service they will try to play you! I got my car here 2 years ago and every year so far I've had to bring it back for repairs. They charge randomly new fees everytime I go and the service workers get snippy with you if you question what they're doing. You get a warranty and it seems like it doesn't even matter because nothing seems to be covered. They also never seem to call back when you have questions about your car when they have it and if you need a rental you'd be lucky to get a call before they closed, last time I needed a rental they called me 20 minutes before they closed and when I said I might not make it I basically got an "Oh Well that's on you" what can I say, it was my fault for buying a car here and thinking I was getting a deal. WOULD NOT RECOMMEND TO ANYONE AND I SUGGEST YOU DO THE SAME. I honestly wish every day I could just give it back it's not worth the stress Edit: the year is now 2019 and nothing has changed. I'm so disappointed in this business and every year when I have to take my 6 year old car in four times for service, it never changes read more

I had a 3rd vehicle that I didn't need but didn't want to go through the private sale hassle so I contacted CarMax as well as Give Me The VIN. I gave both sources an honest, accurate evaluation of the vehicle and received responses from both rather quickly. The response from CarMax came with an initial offer that was in line with what I expected to get for my vehicle. Give Me The VIN asked for more info, a request I was fine with. Upon supplying that information I received an offer back from Give Me The VIN that was a full 133% lower than that of CarMax. I made an appointment with CM for an in person appraisal and they confirmed paying their full offer price. The staff members I dealt with at the Henderson CM location were friendly and professional. The process took a couple hours but it was well worth the wait. CarMax Henderson was fair, honest and friendly which made the sale of my vehicle seamless. read more

Not happy at all my girlfriend just bought a 2018 Nissan Marano . Told the armrest in back would be fixed and that the part had been ordered . Now carmax won't fix what they said they would . I feel bad because I've bought a few cars at carmax and not a problem . To bad we won't be back and will not recommend carmax again . read more

Wow! Let me tell you they are on it! Bill Kennedy made this process so easy for me. I did most of the work from the comfort of my couch! Very friendly and easy to work with! Bill is top notch for customer service! He knew all the answers and got me a into a truck even with my not so perfect credit! They had plenty of safety precautions in place and didn't skip a beat! I will definitely recommend Bill Kennedy from carmax!!! Thanks again Bill read more

I walked in here without an appointment. The staffer I was greeted by, who also assisted me, was very friendly. The appraisal took longer than I anticipated, but it wasn't too too bad. And I was never once pressured about anything. HOWEVER, as I suspected CarMax is the worst when it comes to valuing your vehicle. I went to two other places and both offered me $3k more than CarMax. read more

This was the worst car buying experience my boyfriend and I have ever had. I have been meaning to write about our experience a while ago, but after dealing with so many customer service issues and communication problems from this place, I wanted to leave it alone for a while till we both cooled off. Our salesman was a guy named Travis. trust me when I say this, he is a scumbag. He only cares about his commission and tries to act friendly till you sign your papers. My boyfriend and I ran into some problems about their "amazing inspection," the third day the car was guaranteed or your money back. They clearly did not fully inspect the fluids of the car we purchased and after going through their corporate offices and speaking with so many "managers" to figure out the issues of the car, we wound up going through our own insurance to figure out what the problem was with the vehicle. the power steering fluid was completely dry when my boyfriend started to head to work on the third day we had the car, and he completely lost control of the car because the steering wheel locked DURING THE DRIVE!! and he got into an accident. They promised all the fluids and inspection points were cleared for driving till the next oil change, but that was a complete LIE. He could have been seriously injured due to their negligence! they did not even change the oil and we found out about the lacking maintenance of the car when we took it to an auto shop to get it looked at!!! Carmax and TRAVIS kept promising to call back, but they kept pushing their help and communication lines till depletion of the third day of their money back guarantee offer. So many broken promises and horrifyingly bad communication on their part to help us with their lack of servicing our vehicle. This place deserves ZERO stars for their lackluster customer service, and NEGATIVE ratings for their overall desire to help their customers with their faulty maintenance guarantees. I don't recommend this place to anyone. You may luck out and have a valid, working car by the end of the deal, but if you are truly looking for a place that backs their customer service and ideal maintenance team, you are not going to get that here. Worst experience ever and at the end of it all, they are lucky we did not press charges for their faulty maintenance guarantees. We fixed the car up through insurance and decided after our lawyer consultations that draining more time from our lives and wasting it away with such a terrible group of people was more than we could bear. I honestly hope this place improves because after this experience, we will never go to, or recommend a CARMAX in any location we will ever be at. I convinced at least 3 of my friends to avoid this place for a reputable car and hopefully with this review, you guys will research before buying a car from this terrible place. read more

worst place to buy a car. they sell nothing but lemons at this location. my car has been in the service center over 8 times since I bought it. everyone there is incompetent and always give you the run around. avoid buying a car at Carmax or you will regret it read more

Selling my car was the easiest, breeziest thing I've had to do with my car. I mean these reps at this location could easily sell Maybelline lol!! Katt helped with the paperwork and I wish I got the sales desk/business desk persons name because they were soo efficient and easy to work worth. I was greeted with a smile and treated like priority. Start to finish was maybe 30 minutes and that included check in, appraisal and finalized paperwork. The online appraisal/quote I received was matched at the dealership (which was great) and they even removed my plates for me... My son was with me and they even had activity sheets and coloring books individually sealed for the kids... It was very clean inside and out and there was a waiting area with tons of drinks and snacks choices... We have a baby on the way and are looking to purchase a larger vehicle and will definitely be returning to this location!!! Thanks soo much guys. read more

CarMax - Vehicle that was sold to Carmax. - Used Car Dealers Near Me - Henderson, Nevada

See all

This Place is a Joke!! You can buy a car here, finance it here though CarMax, pay on it for a year, then your car get Destroyed in a Accident, that wasn't my Fault. Then your Car gets paid off though Insurance. Then you play Boomerang with CarMax Phone and This store all while the keep charging Interest on a Car that was paid off, but this crack pot of Workers tell you to call the 800#, the 800# tells you to go to your local CarMax and this goes on for Weeks! I'll never Buy a Vehicle here & Put the Word out to stay clear of this place, unless you what to go into Cardiac Arrest!! Thanks for Nothing CarMax & your Staff!! read more

They appraised my 2017 Jeep at a value that is 13% under the lowest trade-in value of KBB. We agreed that it is in very good condition. I thought there was a mistake on the Trim they selected because it does not match my Jeep window sticker description, nor KBB description. The manufacturer Limited 75th Luxury Package is not part of it. BEWARE, their statement "Your appraisal Offer includes any equipment installed on, part of, the vehicle." is a FALSE. When i went back because of the wrong description on the offer, they said that they don't have all the options in their system. KBB average trade-in value gives $26k and they offered $23k. It was a complete deception and a waste of time to get an unfair offer. read more

Ron was a Ahole. Wouldn't let me test drive the car I wanted because he thought I wasn't a serious buyer which is BS. Was judging the price range of cars I was looking at. Said he is commission only so doesn't make money if I dont buy it and said it was a waste of his time having to explain information to me about the different vehicles. read more

Easy peasy take the key-sy! Want a no hassle easy to sell a car? CarMax is where you do it. Back in the day I sold my car by listing an add in the newspaper and wait for someone to call. They would come by my home, test drive it and make an offer. Would I do that today? Heck no. There are way too many creepers out there to risk my safety and well being. That is why selling your car here is great. We walked in to a busy and hustling location. We only had a short wait to meet with one of their associates. They have different guys to test drive and appraise your car during a short wait. Once they show you their offer, you have 7 days to decide if it's what you want to sell it for. Wonderful! I think this was the quickest and most stress free auto transaction for me. I love their easy process. Thanks for buying my car! read more

I have bought and sold 3 vehicles at this location over several years. The sales and service dept is the best. I will, and have, recommended this Carmax. read more

My husband had an amazing experience buying a car from Joel Barraclaugh at Carmax and I was dying to tell someone. The law seems to be that one must 'personally' have the experience, so I bought my own car, just to write this review. That's how much I wanted you to know about Carmax and Joel. Lifelong Las Vegan, I have purchased a car or two from some of our founding fathers and their kids. All the tired old faces on local TV that "will do anything to sell you a car". No comparison. None. And I did not have to drive there to save there. I woke up and told my husband I was buying a car that day. Called Joel and told him my needs. He sent me some pictures and in 60 minutes I had purchased my dream car, at my desired payment. Done. 3 days later (the car had to be shipped to the lot, and it was the weekend) and another 60 minutes I was heading home singing American Pie in my new (previously loved) Chevy Van. Shopping for a car? I highly recommend Joel Barraclaugh at Carmax 702- 513-0533. Merry Christmas read more

Lee and Lauren were so helpful. Best car dealership experience I've ever had. I literally left a different dealership the day before crying because they were so rude and pushy. CarMax Henderson was vert welcoming and accommodating. It was fun to be there. Lee worked with my budget and found me a car under the price I was expecting. He answered all of my questioned and wasn't pushy at all. I highly recommend this place. read more

CarMax - Used Car Dealers Near Me - Henderson, Nevada

if i could give a zero i would!!!!! i've always bought my cars from them (5 cars) and referred people to them. don't know if maybe its just this specific location that just sucks??!!! sent my family there and couldn't believe the joke car they sell! carfax said no accident but yet the front bumper had a whack paint job completely way off in color and wasn't placed on right due to gap by the right fender! the a/c barely blew cold as well! they took the car to "fix" the problem, had it for 38 days got it back and only difference is the bumper looked like it was placed back a little better than before but paint color still off, a/c still blows weak and now when accelerating the gas it seems like possible transmission issue?!! since they had the car for "38 days" guess what.... can't return the car now only option is to sell the piece of junk car they sold right back to them and eat a lost of $2800 due to taxes!!!!!!!!! this entire experience my family had to deal with was a joke and will never recommend this place to anyone again! funny thing is when i took my daughters car in for service at the sahara location there was a young man complaining to the salesmen about the botch job the service department did to his brand new car he bought from them (since he still had the paper plates on his car). that right there i thought was odd/red flag cause all the times i been there to buy a car or bring car for service not once have i heard anyone complain like that! i get it "shortage of cars" due to pandemic, but to sell crappy cars that clearly has been in an accident and not on the carfax and then act like no one seen the damage is a pretty lame excuse! ....steve and michael (service managers) and lupita (sales manager) were the people who they had to deal with back and forth! non empathetic and poor in customer service!!! could of tried harder but "that's all we can do, it is what it is" is what they said!!!!! when you treat people badly i will gladly let everyone know just what to expect! read more

Not even 15 minutes after leaving with the car I bought the check engine light comes on. I had a friend of mine that's a mechanic check it out and there were 6 different codes all for the transmission! My car is unsafe to drive. the transmission is as good as dead. Theres absolutely no way they had no idea when selling me the car. They took advantage of me being a first time car buyer and being a women with very little car knowledge. I pray I'm able to get them to fix everything about or work out a deal on a new car! Please do not buy a car here without doing your own inspection of their used cars! As I said, THEY SOLD ME AN UNSAFE CAR! Be safe and consider a different place to purchase your vehicle. Very upset. read more