I had a good time at this CarMax, got along well with Mark who was terrific. He made the process seamless, and did not pressure or try to beguile me. Love that he was respectful and compassionate. He complimented my research and preparation, which was nice. I like that they seem fairly organized here. The vehicles are in good shape and I like the no-haggle experience. Still took a while to purchase, but nothing like it would be at a regular dealership. Gabby in Finance is also a sweet girl. read more

I spoke to a representative from their Corporate office a few days after writing this review. Within 30 minutes of that call, the Service Manager called to apologize and tried to make things right. From that point on, my experience was excellent. I got back my car today with a replaced master cylinder. Now, my car shakes violently while in idle (making a loud rattling noise) and the battery is oozing bubbles. Before bringing it in, my car was silent, smooth and the battery was pristine. Of course, they cannot get me in for 11 days. 11 DAYS! They said it was worrisome that they caused this damage after replacing something but said there was nothing they could really do for 11 days. Of course, their warranty only covers 7 days for a rental. read more

Our Pt Cruiser was dying and we needed a newer car. My husband looked online at Car Max's website first to see if they had anything in our price range. We spotted a car that we liked. It was located at their Sahara location, but luckily Car Max will transport any vehicle within 250 miles for free. So they ended up transporting the car to their Henderson location for us to test drive. Jim was our Sales Associate. I will say he wasn't as pushy as I had expected, but I could tell he was definitely trying to spin some game on us. He was doing his job to gets us to buy a car. I feel he lacked some communication skills. Instead of talking about himself he failed to tell us that if we added someone to the loan and it was a worse deal then the original offer may not be still on the table when you try again. Did we buy a car here? No! They totally gouge on the price of the car. If your desperate this will be the place to go. But if you have any other options run now, run fast! Thank me later :) read more

Amazing service and help for the wonderful CarMax representatives Joel and Stephanie, the best sale our family has experienced. Very kind and helpful with our purchase. Will definitely come back for future purchases. Thank you for making our experience wonderful. :) read more

Worst car buying experience EVER Picked out car, day prior to signing papers. Came in at 11 am to sign papers. No paper work was ready. I had a 1 pm appointment I needed to be at, now 2 pm Very disorganized. Manager Jim total a hole, He could care less about helping the customer. Stay far away from this place unless you want to be here all day. read more

I am absolutely tired of trying to purchase a vehicle with Carmax. We are 7 hours into our day with them. We started the paperwork process 3 days ago with an appraisal that took ALL DAY. What should have been a quick fax to our bank today turned into 'well, it'll be an hour'... an hour turned into 2, into 3. We left our bank because we couldn't wait any longer. Now 7 hours later we are waiting for the car to be washed so we can just leave. It's absolutely ridiculous! They obviously have no appreciation for our business and I wouldn't buy here again. Gail was awful! read more

Car is OK. What you expect for used. Salesman are good, no pressure. Business Office and General Manager Darren, HORRIBLE! Don't believe anything that is said during negotiations. Make sure you take the time to read all paperwork before signing. read more

My first time buying a car, and so glad I went here. Right when I walked in, Gail greeted me warmly and felt no pressure at all. She was so patient and kind, and I didn't feel rushed at all by her. I would recommend coming here and see her. All I really can say is, I walked out as a very happy customer. Not only with my car but the customer service experienced from Gail. read more

First time ever going to CarMax, had a great experience throughout my visit. We were greeted by Jerry, he was very knowledgeable and went out of his way to make us feel comfortable in the buying experience. We were able to test drive the car we wanted to buy and Jerry set up everything, while we they were appraising our other car. Highly recommend CarMax and seeing Jerry on your next visit. read more

I purchased a car a year ago with Carmax and it has been nothing but a problem, a problem they cannot fix I should say. In the last few months my car has been in for the same problem and they have failed to fix it. It seems they take it in let it sit for a week and then tell me it is done and come get it without doing anything to it. Just got it back from them having it for a week and guess what it is back there this morning for the same problem. I have spent so much money on rental car fees just so they cannot fix the problem. Also when I got it back this last time they had put over 300 miles on my car, for what, not like the problem got fixed. There were items left in my car like someone had used it to move. Also a beer bottle cap and receipt for lunch. So obviously they are letting their mechanics use customers cars for personal reasons. If it was not a warranty item I would be taking to a real mechanic! They are the worst!!!! I would never buy from them ever again. Sad thing is I have recommeded them to so many people and always talked so highly of them. Oh I failed to mention that my car was in an accident in 2008 and they never told me when I purchased the car, I found it myself on the jeep site since jeep had done the repairs. Nice to know they take in and sale wrecks! Also it has had a ton of electrical issues prior to me owning the car that they never told me. I love the jeep website so helpful when needing to find out service records. On another note, I turned in a 2007 Honda Element that was in AWESOME shape, They low balled me on trade in and sold it for $5K more. They are such a rip off!!!! DO NOT EVER USE CARMAX!!!! THEY SUCK!!!! read more

CAR MAX, SERVICE LACKS! It's TRUE! If I could give this location a negative five stars... I would! I have given Henderson Carmax plenty of opportunities to provide me, the customer, with the service I deserve and pay for... The service staff is rude, incompetent and the management specifically in service and operations lack the necessary skills to perform their function... Serving the customer. This location is terrible in service and you're lucky to even find the GM or operation manager on site... It's too bad because the Carmax concept I like but unfortunately not at this location. I wouldn't recommend purchasing and servicing a car here to my WORST ENEMY. read more

Let me start by saying my sales guy was good, he by no means was to blame for our poor service. My Suburban was shipped from Phoenix, AZ and Took 9 days. I should have drove to AZ just to pick it up. When my Suburban showed up it would not pass SMOG in NV. They told me the battery was dead and needed to be replaced. Once replaced they said it need to be driven to clear a code. They had me take the Suburban on a long test drive to put miles on it to clear the code. The code cleared and we after 7 hours were able to take home the Suburban. I have no clue what took so long to get the car prepared, but we waited for hours to get the Suburban. After we left the I opened the hood, the battery was not new. It was covered in dirt and dust as my battery in my 2002 GMC looked. Anyways I called CARMAX and they couldn't explain nor did they have any record of performing any services on my Suburban. I looked under the undercarriage of the Suburban and it was covered in dried mud as if someone had gone on a camping trip in the mud. They stated to me the entire vehicle was "detailed" and they performed a "multi-point" inspection and "maintenance" on the Suburban. Due to my ignorance, and trust in the company that I should not have had, I changed the oil and it was filthy, the oil filter was old and had a date on it from 2017, almost a full year old. Due to this I changed every other fluid in the truck. Transmission fluid was decent shape, brake fluid was low, coolant also low, rear and differential changed nothing to report. It seemed as if no service had been performed on this truck ever! I was informed all services were completed. I did not appreciate the dishonest report of the truck, my sales guy was not a Chevy guy and didn't know much about the truck and the options it had. Luckily I have owned a number of them and did not end them explained, but my wife who was driving a Navigator prior to this could not find certain buttons, and didn't know all the features this truck had. I know buying at other dealerships I was given a walk through of the vehicles, where I was shown the features and comforts of the vehicle I purchased. I should have waited longer and just bought from my local Chevy dealership. I would never recommend anyone use a CARMAX again. read more

This place is the worst. Tried to get a car transferred here from CA. Got an initial call then no one called me back, then I found that the car was listed as available again on the website. Called the Henderson location to see if I could find out what was going one and they were not even nice to me and told me I would have to call the CA dealer, myself, to figure out what was going on. I just walked away and purchased my car elsewhere. I was super disappointed, but I work with businesses who respect their customers. Thanks. read more

Excellent experience after being trolled and hounded at a dealership by guys with the cheap cologne who don't know much about the cars they're selling and never answer a direct question. I'm sure they're all pretty good people at Carmax, but I can highly recommend Bill Garnette. Very nice guy, knowledgeable, and zero pressure or rush. Actually a pleasant couple hours spending a lot of money, as opposed to the dealership, which leaves you exhausted and feeling more like you've been interrogated than assisted. I bought a high end luxury SUV with a lot of money down, but I'm absolutely sure Bill would be every bit as accommodating if I were financing an economic commuter car. Now, I know I didn't get a smokin' deal, but I know I paid a fair price for exactly the car I wanted without spending two days fighting with the sales guy, the GM, and the finance guy, which you have to do at the dealership, or you pretty much know you're getting screwed. So, I can't vouch for the service department but the sales and business groups at Carmax Henderson are very pleasant and seem very honest. Bill is fantastic and I left excited about the car, instead of strung out and wondering if I got taken. Highly recommend. read more

I bought a car here last November. Immediately after driving off the the lot I noticed a crack in my windshield. I called, they scheduled for an appointment and ended replacing it. Om another note, I am glad that I bought the maxcare extended warranty for any future issues. Jimmy R in the service department explained how it worked and gave great recommendations on how to utilize and save me money for service related diagnostics items and also replaced the battery in my car remote for free. read more

Went to CarMax looking for a specific car. Had a great time, no pressure sales, no haggling just a great experience. I will always use CarMax for all of my car buying needs! read more

Probably the worst Carmax I have been too I was literally just in there at 10:15 am on 2-27-16 and about 15 sales persons standing around all ignored me and continued there own conversations I continued to walk over into the lot to check out w black corvette coupe for sale that's on the lot as I'm from Southern California I'm out here on a vacation but looking to get a new used car but I go and look at the corvette and there scratches all over the back end of it and the rear lenses were scratched to heck as well makes me worry it's not a clean safe car. As I walked out not even one person acknowledged me either You need to train your staff to at least acknowledge someone and help them out read more

I've bought and sold cars from Carmax for 10 plus years. Lately they resemble standard dealerships with their high car prices and low buy offers on used cars, The spread use to be around three thousand doallars. The difference between what they buy a car from someone that wants to sell their car and the lot price. Lately I've seen their offers given to me be in the range of 6k to as much as today 8k. I brought a car to sell to them that was exactly what they had on their lot and they offered 8k less than what I ended up selling it for to another dealer. Won't be coming back. read more

This is the second car we have sold to Carmax. They offered top dollar and we had a check in our hands within an hour both times. They make it so easy. Get an appraisal and you have a week to decide if you want to sell to them or not. Both times we sold our car to Carmax they offered us the high end of the "sell to private party" price on KBB. They handle all of the paperwork and hand you a check on the spot. So much better than placing an ad and having strangers come to your house, or getting low balled by a regular dealer. They even offer you a large bag to take all of your belongings from the car. Although we have not bought a car here, selling one sure doesn't get any easier! Thanks for a great hassle free experience. read more

Terrible customer service! We just bought a Honda Pilot less than a month ago, paid for an extended warranty with roadside service. The battery is crap, the car died on us. Called Carmax service department (spoke with manager Derek Van Hook) and they said our options were to fix it ourselves and they would reimburse us (we'd have to take a cab to Autozone), or they could tow today and work on it the next day (I'll get to that in a min)...but they wouldn't attempt to fix it today (even though they were still open) so we could get to work. They told us the extended warranty and roadside assistance was only good for AFTER 30 days, and since it hasn't been 30 days they can't help us with that. Does that seem right to you? The car broke down before 30 days so they won't do roadside assistance or give us a jump or anything. This is hours before the department closed.... Derek tried to tell me that since it's hot that's why the battery died within 28 days. That's crap. They should sell you a car with a battery that will last longer than 28 days. Then he said well maybe it's the original battery. So why didn't you replace it before selling it? He said that's someone else's department. I asked to speak with that person...Derek said he was covering for him because he was on vacation but it wasn't his department. Found out later it actually was his dept too, that it's all in the same dept. Derek lied. He's an asshole. So we said okay send the tow truck now then. He got our address and said it will be out soon. The tow truck never came. I called at 5:54 to see if they were coming since the dept closes at 6. They were closed. Called back and talked to the sales manager and he said Derek put the order in for tomorrow instead of today! So now we waited for a couple of hours and it's 110 degrees here with no tow truck on the way. The sales manager told us we should call AAA (we don't have that because we bought roadside assistance from Carmax), but he ended up just giving us the tow truck phone # and told us we could schedule the tow ourselves for night drop off or ask the driver to take us to an Autozone. The sales manager did apologize for the service dept and said he wasn't happy about it either. I guess that's something, I think he tried. They need to do something about this. This is terrible customer service and I don't recommend them. They need to fix the service department and the way they handle cars that break before 30 days. Only positive thing is our salesman R.L. was very nice. Sales dept is good, but if they sell you a car that breaks, you're kinda screwed. read more

Great, great place to get a good sense and feel of what kind of pre-owned car to buy. Its convenient when you want to take a look at a few cars within the same class and/or price range but don't want to drive across town or where ever to try out the others you had in mind. Service was great and hassle free. My sales agent at the time was very professional and I never had any problems in contacting him when I had a few questions for him, but prices are fixed and non-negotiable. Minus one star for that ridonkculous "Carmax" sticker you have to place on the back of your car upon purchase. read more

They say they will buy your car for an honest price, well maybe not! We took my daughters car in for an appraisal, they appraised her car for $7500 for a 2012 Kia Soul+ with 47000 miles. It had some minor damage on it. They had the same car on the lot for over $15000. I thought that's kind of low, so we took it to 2 Kia dealerships one offered $10,000 and the other $11,000 for the same car. I have sold CarMax a car before without checking around, I will never do business with CarMax again! If you are selling a car please check around to get a better deal. read more

Zero, no dam stars. If you are planning on purchasing a vehicle from CarMax, whatever CarMax you end up at don't let it be CarMax in Henderson, stay clear of a sales woman named Jackie G she over stepped and assumed what she wanted to and brought that pregnant manager in on what she wanted to to believe was going on. They both said they couldn't sell my dad the car because he was purchasing for some one else and all he did was ask a question that she could have gave him a yes or no answer and moved on with finalizing the contract but clearly that was not the case. My experience today at Henderson CarMax was the absolute worse car buying experience ever and it all started with that JACKIE G. Now remember if you want a car and she asks how can I help you....you should just say YOU CAN'T BECAUSE I'M TRYING TO BUY A CAR AND I DON'T NEED HELP FROM SOMEONE THAT WILL TAKE A QUESTION THAT WAS ASKED AND TAKE it how ever the hell you want too just to keep a person from purchasing a car. I wouldn't recommend her kinda help to anybody read more

Our sales rep was Alvin and let me tell you he made our experience the BEST EVER..! We loved his honesty about everything. He made us feel more relaxed throughout the entire experience. Definitely recommend him for your next car. Thank you Alvin! Also a shoutout to Emmilia! Towards the end on paperwork she's super sweet and patient, thank you. read more

Very nice. I was planning to buy a new car with a trade in and was worried about the dealer talking me down. I had heard some friends deal with Carmax and they liked it. So, wifey and I went to Carmax, put our name in line and met with Joni, a sales associate. She set us up with the appraisal and within 45 minutes we had a printed offer with no obligation. It was easy and great. The price was awesome, higher than Blue Book and higher than the dealer. We were able to save about quite a bit of money with Carmax. While waiting, we also perused the Carmax inventory and they have a great inventory. I will be buying my son's first car from here. Pro's a. Straightforward, no haggling b. Great prices on trade in and cars for sale c. Nice quality products d. Kid friendly waiting room. e. Professional and kind sales associates. They are on flat fee, not on commission. They are there to help you and they do excellent. Con's a. Reception / Info Counter is a bit unorganized. b. Had to put my name on the wait list twice to speak to a sales associate. c. They put you on a wait list and call you on your cell, so take your phone off vibrate or you have to wait longer. Thanks Carmax. read more

Very positive experience... Went in to purchase a vehicle, I was first amazed how they allowed me to browse their selection with my wife on our own. This eliminated the whole "sales" pressure of dealer attempting to up sell one of their vehicles. After me and my wife found a vehicle we both agreed upon, we notified the car max representative. From their we submitted our paper work without having to hear their deals and prices on vehicles in which we weren't interested in. Over all very positive experience will definitely purchase my next car there. read more

I sold my car here this morning! The people who complain about selling car here, you need to know what you expect for. You want more money? Sell it yourself! Do some research at home. It is not the same experience going to 99 cent store. Here is the right process. 1. You looked up online to see any identical car in their parking lot. I did and several similars with pretty price tags on it. 2. Then I looked up the kbb and black market value for those similar ones and kinda get the idea what I should expect. I do set up my bottom line. 3. I called in a day before and scheduled a car appraisal. Record the rep name and phone number. 4 grab your title, license, registration and you are free to go! So I was all set. I came in the right time and right rep, Bill, greeted me. He is very nice to spend time with me. We did simple set up for my car and chat a little time. He showed me the appraisal list and it was done pretty fast. He got a call and came back to me with the price. It was right now my bottom line so I accepted! The entire process was in 35 minutes. And then I fast cleaned my stuff in my car and went to Biz center to get my fat check! It is also smooth if your docs are well prepared (which is not hard!!). It took me 30 minutes to read and sign the simple no hassle docs and I got my big check! In and out in an hour with no hassle price! I cannot be more satisfied! Thanks Bill! read more

Everything went fine except my wife's name was not on the title so I have to go to the DMV to get it added. The vehicle was great brought in from CA and we really like it. The electronics seem a little challenging so we are working through that but will likely figure it out. We are getting good gas mileage from 33 to one time we got 39 mpg. Went to a dealership for the first 5,000 checkup at that was a dream with no cost and they were very nice. We went to Finley. So far go great. read more

Based on deceptive photos and misrepresented vehicle condition I drove from Arizona to Henderson NV CarMax to purchase a '17 Genesis G90. As it turned out, despite showing only 20K miles on the clock this vehicle was delivered to me with door dents, scratches inside and out and a general shoddiness. At time of purchase I was promised remediation by Arizona based local CarMax facility. Of course, when I brought the car into their facility the Arizona CarMax weasels weaseled out of doing the work necessary to fix my G90. Instead, I have been slowly fixing the various issues on my own dime. Lesson learned. I will NEVER patronize CarMax again. Nor will I recommend the place to anyone looking to buy a car. The only satisfaction I have is in communicating what happened to me as a cautionary tale so that others may avoid getting scammed by CarMax. read more

CarMax Henderson is the place to go for a Great Deal on a Excellent Used Car! They don't pressure you like most Car Dealerships, They have a wide section of cars that most dealerships don't have. I was in and out in about 3 hours...and left with a smile on my face! read more

The service department at the CarMax in Henderson is awful. They do not know how to communicate or treat their customers with any respect. They have had my vehicle for over a week with no answer as to why. I had to chase the employees at this location down to help me. The manager of the Service Department has the absolute worst customer service I have ever come across. When you purchase a new vehicle make sure to have the employees in Service put any concerns you might have on your vehicle in writing. They failed to do so on ours and now we will have to pay out of pocket on something we had no control over just two months after purchasing. Keep in mind we have been loyal customers and have made several purchases and trade ins over the years. Loyalty means nothing to them and we will never purchase a vehicle from CarMax AGAIN!!! Still waiting to hear back from corporate.... read more

No complaints whatsoever!- Great experience as usual .My sales person was awesome !) Will be back in the future.) read more

I kept my car to Car Max last week and pay for Work to be done call Nicole when I picked it up they told me my total was $572 took it back today had another bill for $167 for a battery already paid for it'sJust got a bill to enterprise for seven days with Car Max they only pay $280 refuse to pay the other days now I'm liable for the whole bill please do not do business with Car Max read more

My car Rep was Lee Bridwell. Selling me the car, yeah he was nice. (Obviously in the beginning) then when I started having problems with the back tires, and already needed a new one within the week I bought it, AND the radio system doesn't work right (also within the week I bought it), I have NOT been able to get in contact with him OR the girl that also assisted him when giving me the sales paperwork. Unprofessional. I've called several times, left emails about my car problems (still under the 90 day warranty), and yet nothing. What's the point of writing your email down if you're just gonna ignore your own customer?? read more

I just purchased a car at Carmax in Henderson for the 2nd time. I don't think I'll ever buy a car anywhere else. I certainly don't ever want to. Buying a car at Carmax is the most civilized way of purchasing an automobile I've ever experienced. From the minute I called and spoke to Betty and then walked in the door and was greeted by Shannon, I was treated with friendly respect.......like my business is appreciated. Something sorely lacking in most businesses and especially dealerships these days. Shannon was recommended to me by a friend so I thought it was fortuitous that I ended up working with her. I also had my last car serviced there, and plan to continue doing so with this new one. I've always had great service and never felt like someone was trying to take advantage of me - quite the opposite. They are usually timely when I make an appointment and always get the job done right - the first time! If you're looking for a car - do yourself a favor and go talk to Shannon (awesome individual) at Carmax/Henderson. You wont be sorry! read more

Honestly had the easiest car buying experience I've ever had. I searched for what i was looking for online, emailed about it, received a call back and went in to pick it up. From the time i arrived to the time I drove my car home was less than two hours. My salesman was very nice and helpful as was the rest of the staff. Kept the car for three weeks and tested everything out then called within the thirty days to have the couple things that I found fixed. It was fixed the same day and they even washed it for me. Can't complain about a thing except the fact that their carwash bent my front license plate. read more

Last year i bought Mini Cooper S for my wife ... I had good experience here. No pressure FAIR pricing FAIR trade in of her older car. We were treated with respect and no hassle. Last week I bought my car used BMW 745i, the sales rep worked with me for about 3 weeks before i found the car. I was online and found my car. I called my sales consultant Ben Rodriguez and he put a hold on my car let me test drive and i have to say I would defiantly buy my next car here. I have to say Ben was really patient I test drove over 4 cars. read more

Bought a car from the Henderson store today.... Was in and out in a little over 2 hours, including the handling of our trade in. Was given terrific help by Ryan who took the time to explain everything and made sure we had exactly what we wanted. He even handed the transferring of our car insurance to the new vehicle... I am very grateful to Ryan for making the transfer as smooth as possible and will definately deal with this gentleman in the future.... read more

CarMax - My new car... - Used Car Dealers Near Me - Henderson, Nevada

Came in on 3/31 just to test drive a Hyundai Veloster. Ended up purchasing the vehicle. Thank you Ben Rodriquez for being so helpful! Ben was funny, honest and all around great to work with. Will defiantly be sending people who are looking to buy a car his way! read more

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I was very happy with their customer service when the time I sold out my car to them. Especially I met Yolanda who has great communication with me. Waiting for computer that loaded data for 30 minutes, Yolanda didn't let me wait for too long, she started asking me for coffee. She was very good in customer service! Thank you CarMax that is having good people for customer service! read more