This place is the worst. Tried to get a car transferred here from CA. Got an initial call then no one called me back, then I found that the car was listed as available again on the website. Called the Henderson location to see if I could find out what was going one and they were not even nice to me and told me I would have to call the CA dealer, myself, to figure out what was going on. I just walked away and purchased my car elsewhere. I was super disappointed, but I work with businesses who respect their customers. Thanks. read more

Let me start by saying my sales guy was good, he by no means was to blame for our poor service. My Suburban was shipped from Phoenix, AZ and Took 9 days. I should have drove to AZ just to pick it up. When my Suburban showed up it would not pass SMOG in NV. They told me the battery was dead and needed to be replaced. Once replaced they said it need to be driven to clear a code. They had me take the Suburban on a long test drive to put miles on it to clear the code. The code cleared and we after 7 hours were able to take home the Suburban. I have no clue what took so long to get the car prepared, but we waited for hours to get the Suburban. After we left the I opened the hood, the battery was not new. It was covered in dirt and dust as my battery in my 2002 GMC looked. Anyways I called CARMAX and they couldn't explain nor did they have any record of performing any services on my Suburban. I looked under the undercarriage of the Suburban and it was covered in dried mud as if someone had gone on a camping trip in the mud. They stated to me the entire vehicle was "detailed" and they performed a "multi-point" inspection and "maintenance" on the Suburban. Due to my ignorance, and trust in the company that I should not have had, I changed the oil and it was filthy, the oil filter was old and had a date on it from 2017, almost a full year old. Due to this I changed every other fluid in the truck. Transmission fluid was decent shape, brake fluid was low, coolant also low, rear and differential changed nothing to report. It seemed as if no service had been performed on this truck ever! I was informed all services were completed. I did not appreciate the dishonest report of the truck, my sales guy was not a Chevy guy and didn't know much about the truck and the options it had. Luckily I have owned a number of them and did not end them explained, but my wife who was driving a Navigator prior to this could not find certain buttons, and didn't know all the features this truck had. I know buying at other dealerships I was given a walk through of the vehicles, where I was shown the features and comforts of the vehicle I purchased. I should have waited longer and just bought from my local Chevy dealership. I would never recommend anyone use a CARMAX again. read more

My boyfriend and I visited Carmax yesterday to purchase our first car as young adults!!! We were greeted by an AMAZING sales associate by the name of Lorissa... her card says "Lori." and she'd been a sales associate since 2012 She first identified our needs and wants in a car, being 6'4" we clearly needed a bigger vehicle and something reliable with GREAT mileage and affordable since we're only 21! She showed us about 6... and let us tell you... she measured our needs so perfectly... the first car she showed us... is the car we purchased. She was able to find us a midsized SUV... phenomenal interest rate, spectacular service, AWESOME test drive, FAST financing and paperwork... let me just put it this way... we showed up at 4:00 and were both BACK onto our side of town in North Las Vegas, Keys in hand, Car in driveway by 7:00... fastest and best car buying experience ever... we'll probably never buy a car anywhere else again. read more

I have not bought a car with CarMax, yet. I'll tell you why I'm giving them 5 stars so far: I HATE shopping for cars, but it's that time. I want what I want and I can afford to wait for what I want. I hate being followed by vultures and I can't stand being talked into something I don't want/ need. I walked into CarMax and met Jason. He walked around the entire dealership with me and my girlfriend getting into tons of cars trying to find the right one. Well, I found it. The catch: it was on hold for someone else and a little above my price range. Jason didn't pressure me into something else, didn't hold me hostage, and didn't want me to get something I couldn't afford. In all my years I have never had such a pressure free experience. When they get what I want in, I will go back to Jason. I want him to get my business and I now only want a car from CarMax. Sounds gimmick-y but it's not. I have hope that they'll come though for me. read more

I bought a car here last November. Immediately after driving off the the lot I noticed a crack in my windshield. I called, they scheduled for an appointment and ended replacing it. Om another note, I am glad that I bought the maxcare extended warranty for any future issues. Jimmy R in the service department explained how it worked and gave great recommendations on how to utilize and save me money for service related diagnostics items and also replaced the battery in my car remote for free. read more

Went to CarMax looking for a specific car. Had a great time, no pressure sales, no haggling just a great experience. I will always use CarMax for all of my car buying needs! read more

Terrible customer service! We just bought a Honda Pilot less than a month ago, paid for an extended warranty with roadside service. The battery is crap, the car died on us. Called Carmax service department (spoke with manager Derek Van Hook) and they said our options were to fix it ourselves and they would reimburse us (we'd have to take a cab to Autozone), or they could tow today and work on it the next day (I'll get to that in a min)...but they wouldn't attempt to fix it today (even though they were still open) so we could get to work. They told us the extended warranty and roadside assistance was only good for AFTER 30 days, and since it hasn't been 30 days they can't help us with that. Does that seem right to you? The car broke down before 30 days so they won't do roadside assistance or give us a jump or anything. This is hours before the department closed.... Derek tried to tell me that since it's hot that's why the battery died within 28 days. That's crap. They should sell you a car with a battery that will last longer than 28 days. Then he said well maybe it's the original battery. So why didn't you replace it before selling it? He said that's someone else's department. I asked to speak with that person...Derek said he was covering for him because he was on vacation but it wasn't his department. Found out later it actually was his dept too, that it's all in the same dept. Derek lied. He's an asshole. So we said okay send the tow truck now then. He got our address and said it will be out soon. The tow truck never came. I called at 5:54 to see if they were coming since the dept closes at 6. They were closed. Called back and talked to the sales manager and he said Derek put the order in for tomorrow instead of today! So now we waited for a couple of hours and it's 110 degrees here with no tow truck on the way. The sales manager told us we should call AAA (we don't have that because we bought roadside assistance from Carmax), but he ended up just giving us the tow truck phone # and told us we could schedule the tow ourselves for night drop off or ask the driver to take us to an Autozone. The sales manager did apologize for the service dept and said he wasn't happy about it either. I guess that's something, I think he tried. They need to do something about this. This is terrible customer service and I don't recommend them. They need to fix the service department and the way they handle cars that break before 30 days. Only positive thing is our salesman R.L. was very nice. Sales dept is good, but if they sell you a car that breaks, you're kinda screwed. read more

The sales guy we met was horrible - he didn't know anything and gave us wrong info at every turn, but they had a great car we were interested in. Despite a terrible sales experience, the service is A+. We bought a car and brought it to the original dealership for an evaluation. The dealership gave us a list of 5 things that needed repair (from dirty fluid/filter to struts) and an estimate of $2,000. Carmax fixed it all..for free! And they did it quick and were very friendly about it. I had never been to Carmax before and wouldn't have thought of them if they didn't have the type of car we wanted, but it will be my first stop any time I look in the future. Service surpasses any dealership I've been to - especially when buying a used car with 100,000 miles. I highly recommend (only 4-stars due to terrible sales person...service gets 6 stars) read more

Our sales rep was Alvin and let me tell you he made our experience the BEST EVER..! We loved his honesty about everything. He made us feel more relaxed throughout the entire experience. Definitely recommend him for your next car. Thank you Alvin! Also a shoutout to Emmilia! Towards the end on paperwork she's super sweet and patient, thank you. read more

Very positive experience... Went in to purchase a vehicle, I was first amazed how they allowed me to browse their selection with my wife on our own. This eliminated the whole "sales" pressure of dealer attempting to up sell one of their vehicles. After me and my wife found a vehicle we both agreed upon, we notified the car max representative. From their we submitted our paper work without having to hear their deals and prices on vehicles in which we weren't interested in. Over all very positive experience will definitely purchase my next car there. read more

Based on deceptive photos and misrepresented vehicle condition I drove from Arizona to Henderson NV CarMax to purchase a '17 Genesis G90. As it turned out, despite showing only 20K miles on the clock this vehicle was delivered to me with door dents, scratches inside and out and a general shoddiness. At time of purchase I was promised remediation by Arizona based local CarMax facility. Of course, when I brought the car into their facility the Arizona CarMax weasels weaseled out of doing the work necessary to fix my G90. Instead, I have been slowly fixing the various issues on my own dime. Lesson learned. I will NEVER patronize CarMax again. Nor will I recommend the place to anyone looking to buy a car. The only satisfaction I have is in communicating what happened to me as a cautionary tale so that others may avoid getting scammed by CarMax. read more

CarMax Henderson is the place to go for a Great Deal on a Excellent Used Car! They don't pressure you like most Car Dealerships, They have a wide section of cars that most dealerships don't have. I was in and out in about 3 hours...and left with a smile on my face! read more

Everything went fine except my wife's name was not on the title so I have to go to the DMV to get it added. The vehicle was great brought in from CA and we really like it. The electronics seem a little challenging so we are working through that but will likely figure it out. We are getting good gas mileage from 33 to one time we got 39 mpg. Went to a dealership for the first 5,000 checkup at that was a dream with no cost and they were very nice. We went to Finley. So far go great. read more

It was my first in-person experience with CarMax. I have never liked going to car dealerships because: a. I don't play football so why do I have to be body-tackled before I can get out of my car? b. I'm not a criminal, so why do I have to be followed around AND nagged? c. I'm not in a baby stroller so why do I have to be talked to like I am a child? d. I don't own a farm, so why so much BS? All that said, I walked into CarMax and Eddie Blitsch greeted me (yes, folks, I got to walk all the way into the dealership and into the main area without salespeople popping out of the walls before I could get there). It was freakishly hot outside so I just told him what I wanted and could he just point me to some general locations on the lot where I might find that. What did he do? We walked over to the main exit onto the lot, stepped outside and he showed me exactly what I asked to see, exact rows, areas, etc. I told him I would take a look and when I was ready I would be back to chat. I roamed...passed others who were doing the same. You know that little "bubble" or "unseen boundary line" that seems to trigger 15 salespeople to jump you trying to sell you a car on any lot when you cross it? HA! I decided to roam around a bit and look at a few different models in which I was interested, outside the rows Eddie had suggested. I roamed blissfully alone (a positive thing!!!!!!!). On my last pass through a particular row on the way back to the main building.............there it was......the car that would be my car. It was a great experience, Eddie has been great from the get-go and follow-up service has been great. It's a totally different way to buy a car. Customer tastes on any given day range from just needing any model/year/mileage means to get around to those driving away in some of the highest end SUV's. It's the way to get the car you want, at the price you want, the way you want it. Give Eddie a call and tell him I sent ya!!!!!! (and no...I don't get any kind of kick back for saying that!!!!!) 702-454-0283, Extension 2036. read more

The service department at the CarMax in Henderson is awful. They do not know how to communicate or treat their customers with any respect. They have had my vehicle for over a week with no answer as to why. I had to chase the employees at this location down to help me. The manager of the Service Department has the absolute worst customer service I have ever come across. When you purchase a new vehicle make sure to have the employees in Service put any concerns you might have on your vehicle in writing. They failed to do so on ours and now we will have to pay out of pocket on something we had no control over just two months after purchasing. Keep in mind we have been loyal customers and have made several purchases and trade ins over the years. Loyalty means nothing to them and we will never purchase a vehicle from CarMax AGAIN!!! Still waiting to hear back from corporate.... read more

No complaints whatsoever!- Great experience as usual .My sales person was awesome !) Will be back in the future.) read more

My car Rep was Lee Bridwell. Selling me the car, yeah he was nice. (Obviously in the beginning) then when I started having problems with the back tires, and already needed a new one within the week I bought it, AND the radio system doesn't work right (also within the week I bought it), I have NOT been able to get in contact with him OR the girl that also assisted him when giving me the sales paperwork. Unprofessional. I've called several times, left emails about my car problems (still under the 90 day warranty), and yet nothing. What's the point of writing your email down if you're just gonna ignore your own customer?? read more

I kept my car to Car Max last week and pay for Work to be done call Nicole when I picked it up they told me my total was $572 took it back today had another bill for $167 for a battery already paid for it'sJust got a bill to enterprise for seven days with Car Max they only pay $280 refuse to pay the other days now I'm liable for the whole bill please do not do business with Car Max read more

Zero, no dam stars. If you are planning on purchasing a vehicle from CarMax, whatever CarMax you end up at don't let it be CarMax in Henderson, stay clear of a sales woman named Jackie G she over stepped and assumed what she wanted to and brought that pregnant manager in on what she wanted to to believe was going on. They both said they couldn't sell my dad the car because he was purchasing for some one else and all he did was ask a question that she could have gave him a yes or no answer and moved on with finalizing the contract but clearly that was not the case. My experience today at Henderson CarMax was the absolute worse car buying experience ever and it all started with that JACKIE G. Now remember if you want a car and she asks how can I help you....you should just say YOU CAN'T BECAUSE I'M TRYING TO BUY A CAR AND I DON'T NEED HELP FROM SOMEONE THAT WILL TAKE A QUESTION THAT WAS ASKED AND TAKE it how ever the hell you want too just to keep a person from purchasing a car. I wouldn't recommend her kinda help to anybody read more

Custumer service is great. The employees were pleasant and helpful in the sales area. The only thing I did not like was that their loan rates are higher, but that was easily remedied by going to NV credit union. Credit score of 770. Their service department was also full of pleasant individuals who were willing to help and got the job done when I brought my car in. read more

I am beyond words thrilled with the service I have received at the Henderson Carmax! I just purchased my car on February 27th and the next day realized my tires looked overly worn, I brought it into Carmax service center to ask them about this. The service manager needed to make the call, he recommended making an appointment to bring it in and fully inspect them. I did so and today he is replacing all 4 tires!! I am so thankful, they really tans behind their name and treat you so respectfully. I will forever shop with Carmax!! If you have questions with you car and don't want to get jerked around talk go to Carmax service department!! So happy. Thank you guys. read more

I was very happy with their customer service when the time I sold out my car to them. Especially I met Yolanda who has great communication with me. Waiting for computer that loaded data for 30 minutes, Yolanda didn't let me wait for too long, she started asking me for coffee. She was very good in customer service! Thank you CarMax that is having good people for customer service! read more

Best customer service ever. ZERO pressure to purchase ! Michael Udesky is by far, the sweetest, kindness salesman ! I went in knowing what I wanted, yet Michael found me a better vehicle, better priced, excellent place to purchase a car. This is my second time purchasing from Carmax and I highly recommend purchasing from here. read more

Spend 2 weeks going back and forth with multiple sales people online. Finally after 2 weeks of horrible communication online I had my appointment to purchase the vehicle, I am asked to upload all documentation that was requested. I did. I get there and that paperwork can't be open accepted? Wtf did you have me come there if you need more documentation. Waste of time. Go somewhere else read more

Scheduled an appointment online to sell my first car that I had for about 9 years. It was such a fast, easy, & honest deal!! Everyone was very nice and reassured me along the way. I had the appraisal done online and they took a look at my car then began the process. Thank you CarMax! read more

Well this was not a good experience at all. Salesman was very lack luster. Don't seem to care if I bought or not. Paid to have car delivered and was told it was in @great shape. Not so much. Had damaged mirror, leather seat in back was burned and hard according to the Carmax detail guys. Car was out of alignment. Whatever they tell you that car is inspected. You can guarantee it's a lie. Really do your research. They will try to pull a fast one on you if you let them. All these things should have been disclosed prior to my paying to have it shipped to Henderson. I had heard good things about carmax. But my experience here was just terrible. You have been warned.....buyer beware. read more

I purchased my car through their website. At first I was really impressed with their customer service, the 2 gentleman who helped me over the phone were excellent and very communicative throughout the process (I am assuming the customer service reps on the phone don't work at the Henderson location). Everything was going well up until I picked my car up. I was instructed to pull into a designated marked spot for customer pickup. However upon arrival there is no marked spot, we called the number for pickup to let them know we were there and asked where the parking spots were, he had no idea and kept saying there were signs (but there were NO signs). Finally I was able to ask a salesman where we should park to wait for our car, he seemed less than excited to talk to me and said "there is fine", shrugged and walked off. Mind you we were parked right at the front door when we asked him, odd spot for pickup... Finally after about 25 minutes of waiting in our car the woman who was helping finalize everything came out, she seemed just as annoyed as the first salesman to be speaking with us. She was unfriendly, curt and acted as if we were bothering her. She instructed us to pull over to the service center so she didn't have to walk so far (again no signs as to where to park). The woman informed us that CarMax would be handling the registration and they would mail me the tags and plate. Per my paperwork it says it can take 2-3 weeks to get the tags/plate (seemed reasonable, especially right now with COVID). It's now been 4 weeks since I purchased the car and my temp plate expires tomorrow. I phone today asking about the tags and registration. The woman who helped me said my documents weren't dropped off at the DMV until April 5th (I bout the car March 23rd, so 2 weeks after I purchased the car). She said it could be another 2 weeks before I got my plates, she also stated they can't give me a new temp plate (so I am legal to drive), she said I could go to the DMV and ask for one. If I paid you for this service why would I go to the DMV for anything? So now I'm driving illegally (as of tomorrow) and they don't care to make it right until the plates come in. With their rude sales people and poor customer service I will never buy from here again. nor refer anyone to them. read more

Do not deal with this company's auto finance department!!! Salespeople will promise that you can, "Refinance your (high-interest) loan with another bank at any time - quite easily." The truth? You'll get stuck with an unacceptable interest rate - and you'll pay over 40k for a car that's worth 20k tops. CarMax is NOT up-front with you, as much as they give the pitch that they don't negotiate because they give, "such fair prices." Don't believe them. Do your homework. During COVID they offered to pause our car payment for 2 months, and just extend our current loan another 2 months (just put those 2 paused payments to the end of our loan). You know what they DIDN'T tell me? I'd have to pay an extra payment - that would be 100% interest/finance charge, due to the 2 months of paused payments (after I was laid off). Can you even BELIEVE THAT?? After receiving millions and millions and millions from our government, they are still going to do that to a customer? Are you serious? I will never deal with Carmax again no matter what. I advise you to do the same. read more

Guy named Kevin Lynch helped me to get my car appraisal. Very rude. Like super rude made me wait extra long on purpose. This old man needs to retire or be put in the back not dealing with customers. I'm a repeat customer and was treated like crap. Don't deal with people like this. I'm the customer I'm buying shouldn't be rude. Take my business else where. read more

This will be the 5th car i have bought from Carmax, I keep coming back because Carmax always treats me with respect and understands what i am looking for, Rocky Hasso is the salesperson that i always deal with, we have become friends over the many years that I have dealt with Carmax, I am extremely happy with all my purchases,, I have never had a problem with ANY of the vehicles I have purchased, I would not think of going any where else to look for a vehicle, I get the best price on my trade ins, all in all i would not think of going anywhere else to look for a car,they are the best. read more

When you get there ask for Tatiana. She is super easy to deal with and quick. Super funny and friendly shes just Awesome. Thank you so much.

Carmax is the best! Friendly & no pressure! I will never buy a car anywhere else! They are very committed to great customer service!

Love that place! Purchased 4 cars there in the past 10yrs all good cars and even better service! Had 3 cars shipped in and bought the one in my local store. they never once got irrated or upset that they had to ship the cars in even tho I bought another car read more

Wow! I am so happy with my new truck from Carmax. It was late at night and I was in and out within 2 hours. I've had the truck for a month already and still feel like I got an awesome deal. I will definitely buy my next truck from them too. read more

CarMax - My new Ford truck out on a job. - Used Car Dealers Near Me - Henderson, Nevada

So I get another call from carmax customer care and this time the ladies name was star. She calls me asks me how can she help me and I told her well first off you guys ruined my back seat second of all your guys customer service skills all suck cause you already know your not going to help me. And she says sorry your not happy we can take the car back no And put you in a car your happy with. Lol I said instead of making me happy with this car your going to sell it like this again to someone else instead of fixing the problem you guys made and Star said well that's all we can do. Way to work with your customers Star you all should be fired for the way you treated me and took my money. So today I talked to a Bobby A and he said there work is to carmax satisfactory repair. I told him so the glue marks are to carmax satisfaction all over my back seat and he said yes the repairs meet carmax standards. Please do not buy a car from this place they will let you buy it then refuse to repair it correctly. I would never give these people another dime again. Customer service is a fail all reps talk to each other so they are all on the same page. Place is a joke. read more

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I did not have great credit, did not have money for a down payment, and do not have a very good job. Carmax got me a car, a beautiful car with low miles. What more can I say that would be relevant? Great service, pre approval, worked with me every step of the way. In and out in less than 2 hours. All in all it was a pleasant experience. No issues with the car. 10/10 would buy from them again. read more

Jason Westfall is your man when buying a car at CARMAX. Jason was very helpful and understanding with every aspect of my purchase. Jason showed multiple trucks to me and we test drive even more!! I appreciate his dedication and commitment to finding me the perfect truck. I will highly recommend CARMAX but will definitely recommend Jason Westfall!! Thank you!! read more

Had an excellent experience buying a 2013 Mini Cooper. My salesperson John was awesome. I was able to get the car I wanted transferred to the Henderson location, when I got there I was immediately greeted and handed off to John, he got me in the car quickly for a test drive. The test drive went great so I decided to buy. Got approved quickly, signed the paperwork and was out the door with my new car in under an hour. Best buying experience I've had and will definitely recommend CarMax to all my friends. read more

Got a car from here on Tuesday. On Friday I morning saw I had a flat. Had it towed to carmax. They said they had to order a tire and pressure sensor. Stated the sensor was faulty. It will be ready on Tuesday. No prob and he gave me a loaner. Tuesday comes car not ready stays Wednesday. Call Wednesday say it will be ready Thursday. Call Thursday and he say it will be ready Friday. I asked was something else wrong because it's just a tire. They said no. The customer service was good up until this point. I hate getting the run around. Haven't even had time to enjoy my car. I've in a loaner longer then the one bought. Definitely not taking my car here for any type of maintenance. read more

Very unprofessional... paid for an out of state transfer. Business office Assistant manager with neck tattoos Amanda, rudely said, "you cant buy that car. Look for a different one." Wasnt provided a reason, and she walked away. Didnt even look at me. This wouldve been the 5th car i get through carmax, but Not sure if i want to come back now. read more