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Henderson, NV

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LV Cash 4 Vehicles

5.0 (1 review)
Open • Open 24 hours

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7 years ago

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CarMax

CarMax

(557 reviews)

This is my first used car purchase and my first experience with CarMax, and it went well. I…read moreresearched vehicles online and put in all the specifications that I was in search of, and found a 2025 Nissan Sentra in Palmdale, CA, shipped it for $99 and waited for it to arrive. The online shopping experience was straightforward, and the communication and text updates were smooth and non-burdensome. I did the financing online to get an idea of where we would be and also sought out financing through America First Credit Union to make sure I had the best interest rate (in the economy, you have to save where you can). We test-drove the car with Bryan M., and he was great to work with. The CarMax experience is definitely different because there aren't any deals or haggled pricing, so you will want to do your research and know what the car you are interested in costs as a new vehicle and as a used vehicle at a dealership, so you can cross-reference prices. We test drove another vehicle just to make sure we were confident in our choice. Bryan ran a finance credit check for us, and after comparing the rates, we ended up using America First Credit Union. After researching and comparing the extended warranty protection packages, the CarMax service protection plan is really comprehensive and covers a lot so it was a tough decision. It is very well reviewed. We did end up going with the plan AFCU offered because it was comparable and extended to 120K miles. We brought our check in the next day, and we were in and out within an hour of our scheduled appointment. Bryan didn't pressure us to buy anything additional, and I appreciated his customer service and professionalism. When we ran into a snag with the computer system, the management stepped in and problem-solved right away, and it didn't hold us up in any way. The car was washed and ready to go! Small hiccup with vehicle and it needs a maintenance within 24 hours but I am not worried because they were prompt in response and even though it was Bryan's day off he responded with directions. Still overall a positive review and hopeful experience.

I made an appointment at CarMax because I expected someone to be ready to assist me at the…read morescheduled time. Instead, I was told I would have to wait another 35 minutes. If appointments are not going to be honored, there is little point in offering them. This was a frustrating and disappointing first impression, especially when I came prepared to seriously consider purchasing a vehicle. I scheduled an appointment simply to view and test-drive a vehicle. I arrived on time but was marked as "browsing" and waited an hour without being called or even being given an opportunity to look at a car. An appointment is meaningless if no one is available to assist the customer. I eventually left without seeing a vehicle. Nobody reached out to me to let me know what was going on or to apologize for the long wait. When I went and asked what was going on I was told they were short on staff. This was an extremely disappointing experience. CarMax came recommended - I'm telling those people that they must have had a totally different experience than me at a different location not to use this location in the future.

LV Cash 4 Vehicles - carbuyers - Updated October 2026

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