1. Members Auto

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Las Vegas, NV

Members Auto

5.0 (2 reviews)
Closed • Closed
Updated 2 months ago

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Response time

3 hours

Response rate

100%

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CarMax

CarMax

(557 reviews)

This is my first used car purchase and my first experience with CarMax, and it went well. I…read moreresearched vehicles online and put in all the specifications that I was in search of, and found a 2025 Nissan Sentra in Palmdale, CA, shipped it for $99 and waited for it to arrive. The online shopping experience was straightforward, and the communication and text updates were smooth and non-burdensome. I did the financing online to get an idea of where we would be and also sought out financing through America First Credit Union to make sure I had the best interest rate (in the economy, you have to save where you can). We test-drove the car with Bryan M., and he was great to work with. The CarMax experience is definitely different because there aren't any deals or haggled pricing, so you will want to do your research and know what the car you are interested in costs as a new vehicle and as a used vehicle at a dealership, so you can cross-reference prices. We test drove another vehicle just to make sure we were confident in our choice. Bryan ran a finance credit check for us, and after comparing the rates, we ended up using America First Credit Union. After researching and comparing the extended warranty protection packages, the CarMax service protection plan is really comprehensive and covers a lot so it was a tough decision. It is very well reviewed. We did end up going with the plan AFCU offered because it was comparable and extended to 120K miles. We brought our check in the next day, and we were in and out within an hour of our scheduled appointment. Bryan didn't pressure us to buy anything additional, and I appreciated his customer service and professionalism. When we ran into a snag with the computer system, the management stepped in and problem-solved right away, and it didn't hold us up in any way. The car was washed and ready to go! Small hiccup with vehicle and it needs a maintenance within 24 hours but I am not worried because they were prompt in response and even though it was Bryan's day off he responded with directions. Still overall a positive review and hopeful experience.

I made an appointment at CarMax because I expected someone to be ready to assist me at the…read morescheduled time. Instead, I was told I would have to wait another 35 minutes. If appointments are not going to be honored, there is little point in offering them. This was a frustrating and disappointing first impression, especially when I came prepared to seriously consider purchasing a vehicle. I scheduled an appointment simply to view and test-drive a vehicle. I arrived on time but was marked as "browsing" and waited an hour without being called or even being given an opportunity to look at a car. An appointment is meaningless if no one is available to assist the customer. I eventually left without seeing a vehicle. Nobody reached out to me to let me know what was going on or to apologize for the long wait. When I went and asked what was going on I was told they were short on staff. This was an extremely disappointing experience. CarMax came recommended - I'm telling those people that they must have had a totally different experience than me at a different location not to use this location in the future.

Preferred Chip Repair & Replacement

Preferred Chip Repair & Replacement

(94 reviews)

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"Get Hit by a Rock?! Call Brock!" -- And I'm Glad I Did!…read more A bird of prey dropped a rock on my Mercedes and cracked the windshield! Yes, really--a bird of prey. If ever there were a perfect occasion for the slogan "Get hit by a rock?! Call Brock!", this was it. My insurance company initially refused to authorize OEM Mercedes glass and instead insisted on aftermarket Chinese glass. Their designated glass affiliate would not install OEM glass under my insurance plan. Brock advocated for me and made it happen. From the beginning, Brock's knowledge, confidence, and understanding of the insurance process were extremely reassuring. He knew how to navigate the situation, communicate with the insurance company, and ultimately obtain the OEM glass that I wanted for my Mercedes. Once everything was arranged, Brock sent two clean, qualified, knowledgeable, and professional technicians to my home. They arrived promptly as scheduled and handled the installation with care and professionalism. What impressed me most was the service throughout the entire experience. Brock didn't simply arrange a windshield replacement--he listened to my concerns, understood why OEM glass mattered to me, advocated on my behalf, and followed through. Brock's impeccable service makes Preferred Chip Repair a company to remember--for all the right reasons. If you get hit by a rock--whether it comes from the road or apparently falls from the sky--call Brock!

Amazing service! They did an excellent job fixing the cracked window on my Porsche Macan. Very…read moreprofessional, efficient, and great attention to detail. Highly recommend!

Members Auto - carbuyers - Updated October 2026

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