The most dishonest establishment I have ever dealt with in my entire life ,they are just there to misrepresent things and get you ,my review most probably will be deleted but it is what it is ,one thing the add says something else pops out ,stay away ,honest opinion ,save money go to mom and pop shop to meet real people read more

Liz is the best and the nicest salesperson. She always had a smile on her face. She contacted my finance company and we were able to sell our car in very short time. She explained everything patiently. She provided very good and fast service. Thanks you very much Liz. read more

Carmax is a bit of mixed bag. I can't speak highly enough of Shahed Parsa, who was the Carmax customer service representative from the sales team who worked with me. I was struggling to find a 2017 Honda Fit Ex to replace the 2017 Honda Fit Ex I recently lost due to a drunk driver. It turns out another Carmax location near Los Angeles had one available, and I was able to ship it from there to Burbank, CA for me to look at. So big points for Carmax for having a very big selection and living up to their free transfer pitch. Also, as soon as I made the order, I was contacted by Shahed. He was extremely friendly, very helpful, and let me know all the details I needed to know. He also let me know when the car arrived so we could do a testdrive. Here's where things went a little sideways. The car had some scratching, some gunk on one of the windows, a sticker attacked to the inside of the driver's side handle, a partial sticker on the passenger side mirror, and the door handles on all four doors felt a little loose. Probably the biggest red-flag was that the glove compartment had the manuals, but INSIDE the pouch with the manuals was all previous owner's personal documents for car registration, insurance, etc., with their name, address, and personal info. Lastly, I will say that two of the tires, (in the back) had recently been replaced. The front ones definitely looked worn, but the back ones looked pretty sharp, and I had read that the the Carmax location the car had come from had put on the tires, so at least they did do that to make the car more safe to drive. Basically, the car was in overall pretty good shape, but aside from a quick vacuum job and some armorall, it didn't look like it had been detailed. I have to be clear about this because the condition of the car plays into the review. The car looked almost as if it had come from a private seller. The price of the Carmax 2017 Honda Fit EX at Carmax was $16,998, with 18,000 miles on it. The test drive went well, and I Shahed was great. True to Carmax's promise of service, he didn't try to 'sell' me the car at any time. It made the test drive a lot of fun... more like to buddies talking about life and cars then gearing up for a serious purchase. I was already pre-qualified with Bank of America, but I held off on the purchase to check out one more car. The next day, I went to see a different 2017 Honda Fit EX with 20,000 miles on it, but the condition was immaculate. That made a big difference. Also, they were priced at $14,988, a whopping 2,000 dollars less on the front-end then Carmax. Overall, I saved about $2,300 when all was said and done between the price of the car and the financing. So here's the thing: I really loved that Carmax absolutely was a PLEASURE to visit and work with. Shahed was a great agent, the selection of used vehicles is enormous, and Carmax's ability to pull up cars from their other lots, (usually for free if they're within a certain range), was AWESOME. I was 98% ready to buy there, and truthfully, they were my fall back position in case the better deal didn't work out. So in the end, really, the only reason I can't give Carmax in Burbank 5 stars is because of the condition of the vehicle and the price they listed it at. That's not to say that's always a deal-breaker; I saw an absolutely gorgeous Toyota HR-C there that was clean as a whistle. It really just appeared to me that Carmax takes the vehicles pretty much as-is from the previous owner and checks them out just enough to make sure they are road-worthy. There was a slight lack of attention to detail, but overall the car was definitely buyable and still cheaper than buying some used cars at a dealership. Carmax certainly builds in a hefty profit for their cars. I can't blame them for that. What I can say for sure though is that what you're paying for is exactly what they advertise: the no-hassle experience. After all the stress of car researching and shopping, Shahed and Carmax were like a breath of fresh air... Shahed never tried to deny there was a scratch, or blame something on a co-worker, or race to keep me on the lot to talk to a finance manager, or try to guilt me because I ordered a vehicle in. The only questions are if you can accept the vehicle in the condition it's in at the price they are offering. If you can do that, this is probably the easiest, breeziest car buying you'll ever do. If you want to save money, if you like to haggle and negotiate, or you think you can do better financially elsewhere, you probably can. I'd just say that my new saying when buying a car is, "When all else fails, at least you can head to Carmax. At least they shoot straight." 3 stars for Shahed's customer service, and for Carmax's delivering on the promise of no hassles, while also moving a car from their other location with no fees or promises on my end. 2 stars down for higher prices and possibly iffy condition of the vehicles. read more

Very negative experience recently at this CarMax location. This location is absolutely overwhelmed. I had an appointment to have my car appraised and the lot was completely full with cars, double and triple parked, everywhere. After over 20 minutes or so trying to find parking, I finally managed to park on the street and went in. Long wait followed after I was checked in. While the reps were generally nice and professional, my whole experience took over 1.5 hours. And, at the end, the appraised value, for a pristine car, still under factory warranty, was remarkably lower as it should be, $15K below the lease end acquisition price of $50K. How is this possible in the post-COVID crazy car market?? I felt I completely wasted my time and will absolutely avoid going to this location ever again and maybe just cross out CarMax altogether. A highly recommend people to avoid at least this Burbank location if they can. read more

We were looking for a car to replace my current car because transmission is going out. 7/25- I visited Car Max in Burbank & was paired up with Tom, salesperson. He provided good customer. We found a car that we were interested on purchasing but driver's door did not close. Tom said it can be fixed. Ok. Later we found out the car was recalled. We left without a car. Fast forward 2 weeks later & keeping in contact with Tom. On 8/8 we went back to Car Max & met with Tom. He said he found a car we would like & had placed it on hold since Thursday (8/6). We purchased the vehicle. Everything was smooth & excellent customer service up to this point so why the 2 stars. Car Max could not locate the key with remote so Tom submitted work order ticket. I expressed to Tom my work schedule is extremely hectic. "Oh don't worry when they call you to pick up the key just tell them & I am sure they can arrange it to pick-up after work." Wednesday (8/12) my fiance texted Tom to get status on remote & he called Car Max personally. Tom said the person that provide the remote is their only on Thursday @ 1230-1. I responded to Tom's text & provided Tom with my work schedule. I also expressed the inconvience on this matter. I requested a better resolution to this matter. No response from Tom & no response the next morning. My fiance decided to go on his lunch break to pick-up the remote. He gets their to be told it over an hour wait. He asked the Hispanic female in service department why this was not told to him the day before & her response was, "I don't know. " I am making a huge issue on this matter because when you open the car door you have to immediately put the key into the ignition if you dont the alarm sounds. Some cars when you put the key in the door & move it to the right twice it will unlock all the doors but not this vehicle. This situation is extreme inconvenience because majority of my job is traveling to different locations. Going to these locations I have equipment and supplies to carry. After the 1st day with the car & alarm sounding every time I stop using the car. Today (8/13) I called Car Max after my fiance told me his experience when he went to pick-up remote during his lunch break. I spoke with Lawrence the supervisor & brought him up to date on the situation. I informed him I want the key with remote & compensated for the inconvenience.He said he will investigate the matter & call me back. He called me back & said no key with remote can be located so he recommended to go to the dealership pay $200 & they will reimburse me. I told him no. That is inconvenience. To go to the dealership that is open Monday through Friday, 0800-1700. I told Lawrence the car was reserved for me by Tom on 8/6 & I met with Tom on 8/8 afternoon in between that time Tom could have made sure both sets of keys were with car. "Will we offered you a resolution." No that is inconvenience when I work in several different cities & my fiance also working 12 hour shifts Monday through Friday. I recommended to return the car & be given another car that has both set of keys. Lawrence was talking & listening to his voice I can tell I was speaking with a younger man with little to no managerial skills so I hung up on him. Love the car. Horrible customer service. read more

Great experience - based on other reviews I was a bit nervous to find out what they were willing to appraise my car for but (after much waiting and back and forth between different people) they ended up giving me slightly more than the KBB dealer value for my car. I thought they were going to low ball me. Selling my car at Carmax was pretty easy breezy and a MUCH better option than having to meet potentially unsavory strangers from Craigslist in the hopes of getting private party value. As a single female that is new to the west coast.... I value safety and ease over the potential for an additional $1-2000. I deducted one star because their process seemed so inefficient. I went back and forth meeting with people and going to my car at least six times. read more

Kind of crooked...depending on what you want. When asked, "Do you guys use blue book for rating?" The response was, "No..no one uses that anymore..I don't even think they are around?" The worst thing is... I got our car priced before and were given one price...when we came back a few weeks later...it was lower and when asked why...we were told because the previous guy must have missed some stuff. Pretty shady practice. Guy wouldn't even talk to us..cause he apparently was a supervisor. You can buy a car here if you do some research. But I would never sell one. There's a better place to sell cars on the west side. read more

Tried to call and set an appointment (they're extremely necessary for this location) to get my oil changed. Hung up on TWICE by the service department. *UPDATE* I got my car here in August and went to get the oil changed elsewhere since I was unable to make an appointment at this location. They told me that they were unable to take the filter out because it was done incorrectly put in in the first place, with not enough lubricant. This is CARMAX's error, and yet now I have had to come back here to a place I no longer trust and PAY them to fix their mistake. I also suspect that the grinding noise the breaks have made since the beginning is something they neglected to take care of when it was in their care, so don't believe them when they claim a thorough inspection. But I'll be paying someone else to fix another one of their neglectful errors. When I tried to tell my concerns to Jackalyn in the service center while calling to confirm my appointment she basically just repeated her name until she shut me up. So there's that. I will NOT be recommending Carmax to any more people than I regretfully, already have, and will be pointing them elsewhere for car purchasing. read more

Whatever you do....DON'T GO HERE AN HOUR BEFORE THEY CLOSE expecting to get a quote. Also, don't call because they don't answer the phone. When I went back, I was assisted by an Iranian guy who is very nice - he is credited with the extra star here. The quote on my car was crappy, so I left. read more

I've been here a few times and every time i walk through the door the salesman have an, "I don't care" attitude". They don't seem to give the least amount of worry to if you buy a car or not. Their prices are supposed to be good but they will admit themselves that they are higher than most folks. around. Bad attitude + higher prices= no, no, no Get a clue Carmax! read more

The car buying experience was great. Their service sucks! Let me take that back, as a woman, I am absolutely ashamed of the poor service and communication of the women in the service department. I'm very observant as part of my own profession and notice these women just talk smack about customers when your back is turned. Now for Service Advisor Phillip, I notice all those woman are taking advantage of the hard worker he is. I watched him come back and forth to all his customers apologize, keep calm, and collected and take care of them. Brooke and the other old ladies just looked like they did not care to be attentive to their customers. Mind you, our service advisor only greeted us, told us was gonna check on our car, come to find she went to lunch and left us waiting. Then that's when Phillip came in. Mind you first they loose our service request originally made during the time of purchase 2 weeks ago and makes us drive from a far just so they can relook and what needs to be done, told us 1.5hrs today and left almost 3.5hrs later. I would give Phillip a 5 stars for being such a great service advisor as he checked on our car and even brought it to us. Thank you Phillip! read more

Extremely disappointed with the place. They are a rip off and they don't give you dime for your car if you want to sell car My car is in perfect condition. Low mileage. Mercedez and its worth $ 14000 from Kelly blue book and private $16000. The car is good as new and its Barely been driven or used. I paid $30000 in 2009 when I bought the car and when I went to them for appraisal all they wanted to give me was $10000. That's truly amazing and I was extremely offended. So they want to buy it off for$ 10000 and sell it for $19000. Sure , no thanks Anyways don't waste your time going to Carmax. Just take your time and sell it privately. You make more money posting on Craigslist than this place read more

I've bought two cars from CarMax Burbank and will never set a foot in CarMax again... Not sure why I didn't think about posting this on Yelp before but here I go... I'm mid 2017 I searched online and found a Ford F-150 I really liked that was in Colorado I decided to have it transferred to Burbank and I paid if I remember correctly around $600 or so Everything was going OK and I received updates as to the progress of the transfer I then received a call from a salesman saying that the truck had arrived and that the interior looks like it just rolled of the showroom floor but that there was minor "transfer damage" from the transfer from Colorado and they were going to get it touched up at their auto body shop.... OK...something didn't feel right so I decided to drop by CarMax Burbank the next day and see if my truck was there...sure enough it was there and my jaw hit the floor when I saw the damage Turns out the idiot salesman that called me didn't know how to drive a truck and was trying to move the truck and cut a right turn too sharp and wiped out the right rear quarter panel... Long story short...got my transfer money refunded, they fixed the damage to my liking and I proceeded with the purchase...I really love the truck but don't like there dishonesty....had I not popped in for a look I would have never known...... So buyer beware at CarMax..... read more

0 stars definitely if it was possible. Long story short, wasted over an hour there to get a 30min appraisal on my Brand New 1 month old 2018 Jeep SRT priced at $76500 at the dealer, and Carmax came back with a $57000 offer for my car. Whattttttt???? Are you out of your minds. How are you going to justify taking $20k off of a brand new car?? Do you think we're idiots?? So you expect me to give you my $76500 car for $57000, and keep making payments on what I would still owe after selling Carmax my car who will then profit over $15k on it after reselling it. Um hell no! Ripped & tossed that appraisal offer in the trash right there. read more

After going to the carmax in burbank last week, i was ready to sell my car and came to the carmax in oxnard to do it due to the fact that it was closer to me. In Burbank they quoted be $12000 and didn't included a factory package, the person i was dealing with said theyd work with me and offer me more if i was ready. once in oxnard they told me that it was all a lie that the person in burbank didnt notate the account and couldnt do anything for me. They should set the expectations right from the get go. Big disappointment ! ! read more

Came to Carmax in Burbank to get a quote to sell an '09 Lexus GS350 with only 200 miles on the odometer. Car was barely ever driven and has been sitting in the garage for a year. The experience was ok, but not anything special or out of the ordinary. While waiting for my quote...I spent 20 min walking around the lot to look at the cars they have in inventory. There were some actual decent vehicles in sub-par condition. The offer they made to purchase our car was so low that I actually laughed. They were trying to offer me $37K.. car is worth about $42-43Kish. If you really care about your money, I suggest going through the hassle of selling the car on craigslist or autos.yahoo.com. read more

2 words. Christian Pacheco. I've had my share of experiences at carmax and other used car facilities and I'm very used to people smiling in my face then pushing a deal that's absolutely ridiculous just because I'm a girl not knowing I'm extremely knowledgeable and even in the car industry. Christian Pacheco was my first genuinely pleasant experience!! He really went out of his way to help me and I couldn't ask for a more pleasant experience! read more

The customer service here is terrible . Their mechanics are incompetent . I had a repair job done recently and the mechanics did not put the hardware on correctly after finishing under the good. There were screws missing and sections of plastic just tucked away not bolted down as they were supposed to be. I also got my car back running worse than before I sent it there . If I didn't have the extended warranty , there is no way I would take my car to this terribly managed business . It should never take 2-3 hours just to diagnose a cars problem . If the people are waiting , give them priority . I have a life and can't spend all my time dealing with carmax BS. Not a happy customer . read more

DON'T BUY A CAR HERE! After looking for months I finally found exactly what I was looking for. I paid CarMax a NON-REFUNDABLE fee of $400 to transfer this car to me, stupidly thinking it would be sold in good working order. Weeks later, it was finally here. I was so excited! I'd saved for years and this car was a dream come true. A dream that quickly became a nightmare. On the way home I smelled a burning smell so I took it to a dealer to have a look. The car that had passed their "125 point inspection" needed over $8000 of repair! The burning smell was the clutch, which had to be replaced...along with new struts - marked as being in good working order on their own inspection - an alignment, new windshield wipers, dead batteries in the keys, etc., etc. How can a stick shift with a burned out clutch be sold in good working order? Oh, I almost forgot - they screwed up on the oil change they did and put the wrong filter on so it was leaking. CARMAX CANNOT EVEN DO AN OIL CHANGE CORRECTLY. Broken-hearted and pissed, I returned the car. When I returned the car, they actually suggested their own service department to repair it! I reminded him that they couldn't even do an oil change properly and left, in disgust. Selling a car in such a gross state of disrepair is fraud. Charging non-refundable fees for vehicles in such a sorry state is theft. The entire experience was a complete waste of time. NEVER BUY A CAR HERE! read more

Weird experience here. As someone mentioned below not one person said hello as I walked through the showroom out to the lot. I approached a gal who I wanted to give my business to and seemed friendly enough but the overall experience of walking in and not being acknowledged and feeling odd even walking around their lot helped me decide to take my business elsewhere. Another small thing i want to mention is their lot is very small - not a huge selection and many of the vehicles were extremely dirty. I don't recommend this location. read more

This place is a joke. Came here to sell my car. They've been dragging things out for 3+ hours so far. Insanely slow and unprofessional. Never again! read more

After trying to sell my car for a couple months I took my car here to see what I could get. The quote was about $2000 less than I wanted, so I decided to say no and keep trying on my own. When I said I didn't want to sell my car that day, the staff member working with me remained totally positive and friendly. There was no bartering or guilt placed on me, which I appreciated! After a bit longer, I could still not sell my car. I went through the annoying and soul-crushing processes of taking it to used car dealerships and haggling with private customers...so I went back to a different Carmax, got the same quote, and decided to sell it! read more

Came here to get an appraisal and eventually sold my car here. After an unsuccessful attempt to sell it on Craigslist, I gave into the low offer and got rid of my car here. The appraisal process was easy - we made an appt, our rep emailed and called me to have me confirm, and when we went in, the appraisal was done. Note - Friday and weekends are SUPER busy so it is possible, even with an appointment, they'll be backed up. The selling process was easy as well. I brought in all the items associated with my car and after I wiped my tears, I said goodbye. I got my check and was out the door in less than an hour. Based on the reviews, I probably would not purchase a car from CarMax. But I'm glad I was able to sell my car and have them handle the paperwork. read more

Natalie O. in the service center is super professional, friendly, and on top of it :)

I have followed Carmax's business for many years. I previously purchased a car from Carmax, and many years back, I owned a few shares of the company for a while. For this reason, I assumed that its underlying business model was different than many other used car lots, and I sent my wife -- alone -- to sell one of our cars according to the estimate we were given for it online. What a mistake! She showed up to the Burbank lot, they lowballed her and made various false claims -- i.e., they falsely claimed that the car had been repainted -- to support their valuation which was 30% lower than the online estimate. Fortunately, she left, but not after wasting quite a bit of time with the process. The car has been sold online using Carvana for their full estimate which matched Carmax's original online estimate. They easily could have chiseled us for hundreds, but they got greedy and went for thousands. Stay away! Maybe it's just the Burbank office, but my advice is to stay away. read more

When you are buying a Car the process is fast and good, in my experience. But the service department is just absent minded. I bought the car with the stereo's screen broken, so I ask for a replacement with my 30 day warranty. I bought the car in november and it's april and they just did it. It's like the staff doesn't really care about your needs, in terms of Times, Budget, not even have the kindness of calling you back with information you requested. I just wanted to share with you my poor experience. Since I bought the car with them and the process was really fast, now with the service staff is slow and bad. It's like I don't want to see them anymore. They just say: I need you to wait in the room over there. And they forget about you. If you want to waste your time go there. read more

Bye bye beautiful car. Selling you to carmax. You were there when I was sad. You were there when I was happy. I met my wife with you. Both my kids were born with you. I took you to the mountains and the desert. I scratched my balls inside of you every day. Now go. Leave me. read more

CarMax - Bye bye beautiful car. Selling you to carmax. You were there when I was sad. You were there when I was happy. - Used Car Dealers Near Me - Burbank, California

Carmax's TV commercials urges consumers to try Carmax before they buy. So I did. Their website said they had a kona blue premium V6 Ford Mustang on the lot at Burbank. Just what I was looking for. A sales rep courteously allowed me to see the car, test drive it and ran the numbers with me. I told him I had to think about it, which I did. The overall experience was very pleasant. However, I ended up buying my Mustang elsewhere because: 1. Price. Theirs was offered at $2,000 less than a new one, but it already had 23,000 miles on it. I was willing to pay $2,000 more for a new Mustang. 2. Presentation. They did not bother to recondition the car before offering it for sale. Sticky soda stains covered the center console and gear shift. Cookie/cracker crumbs were all over the driver seat. read more

Sooo easy to purchase the car! I had been looking for Elements for months and found that Carmax's prices were just a tad over Kelly Blue Book, unlike other dealerships which had a much higher price. I love the haggle-free pricing too. The service was great as well. Pam was easy to talk to and the entire process went smoothly. I never felt like she was "selling" to me. Be warned though. We had time to check all the bells and whistles on this car before the test drive and found that the gas cap was missing. They found us a new one, but this wasn't caught beforehand... which makes you wonder a bit. They received 4 stars because the car was dirty! It didn't look like they cleaned it at all when we went to test drive it. The dashboard was sticky and there was a bunch of crud on the floor. I would think that they would clean and vacuum cars before potential buyers want to test drive. We bought the car and they took it to the service department to "detail" it, but when I got it back, there was STILL crud on the floor and my dashboard was STILL sticky! They didn't even clean it, let alone "detail" it. But overall, it was a very positive experience and I am happy with my purchase. I will definitely try Carmax again when I'm ready for another car. read more

I went in at 3pm on a weekday after having made an appointment to see a car. Angel helped me the whole way. I was given only a few hundred for my car, which I anticipated and why I was buying a new car, and that process was going on while I did my test drive. We were in and out in under three hours while both buying a new car and selling my old one. The paperwork did take a long time and they were scrambling for desks because they're remodeling right now. Overall it was a pleasant experience, but nothing made me feel special or appreciated. The car made a noise upon test drive and they didn't seem phased. I had a mechanic I trust check it out instead because I didn't trust their mechanics. They also sold it to me without tire caps and without the luggage cover. It did, at least, have a full tank of gas and was clean. I was told they sell "as is," so I had to take it in that condition of I wanted it. Fine. Asked them if they could at least take the CarMax stickers off while it was being washed.. neglected to do that. It is what it is. If you're looking for a good deal and want a mostly painless process (think how long and awful CraigsList can be with the flakes and low ball offers) then this is a good alternative. Just don't expect to be treated well - average at best. read more

My whole experience with carmax was beyond my expectations. I came twice, once with a friend in helping her choose her car and a week later my car(old SUV) started giving me problems and came back to look at cars with my dad and left with a brand new Kia. My dad, who has bought many cars through dealerships, even mentioned how much of a relaxed environment that place was. He hates dealerships because he feels bullied into getting a car he doesn't want and paying way more that he can even afford. David Duff, who works at this carmax, helped me throughout the entire process and was patient and understanding when I told him my concerns and what I wanted. He gave me really good advice and walked me through the entire thing. They even bought my old car that is worth nothing even at a junk yard! Needless to say I'm very happy! I love my cute 2015 Kia Forte! read more

After purchasing a new car (not from Carmax), my husband and I needed to sell our old one ASAP because we didn't have room for it anymore. A couple of years ago, my sister sold her Honda to Carmax, said she got a fair price and suggested that I take my car there. Since I wanted to avoid the hassle of trying to sell it on Craigslist, I took her advice and went there on a Tuesday morning. As soon as we walked in, we were greeted by a very friendly salesman. He took our basic information and explained that since my car was over 10 years old, they don't really "appraise it" by looking at the car and testing the engine. They determine what they think the car is worth by what it would sell at an auction. No problem! To kill time, we headed over to the Home Depot next door. About 30 short minutes later, the sales guy called us and said the appraisal was ready. We were SHOCKED when the guy said they were only offering $300 for the car! Now, the car was 13 years old with 188K miles. But, aside for some minor dents on the passenger side it was a fantastic convertible! It ran great, the engine was solid, the transmission was problem-free, and the automatic convertible top was fully functional and in pristine condition! The car had been pretty well maintained over the years since we were only the 2nd owners. Needless to say, we immediately left and thew the estimate in the trash on the way out. It only took three days to sell the car on Craigslist....And we ended up getting over 6 TIMES what Carmax offered! The lesson here is: If your car is over 10 years old you are better off selling it on Craigslist. Sure, it takes a little time and patience to deal with all of the crazy people who contact you. But, in end it's worth the effort. If you decide to take your car to Carmax, here are some tips: *Go on a weekday morning. You'll be in and out of there in about 30-45 minutes. The sales guy told us that the weekends are usually very busy and it could take HOURS to get your car appraised. *If your car is over 10 years old, don't expect a miracle. They are going to low-ball you on a price so consider selling it via private party. read more

After reading some reviews it sucks that people had a horrible experience. I have been at the CarMax location twice the first time was in 2007 when my husband purchased his Nissan Xterra the service was AMAZING, the staff was friendly, and very helpful unfortunately I do not remember the sales person that assisted us that time but he was very helpful and we were able to leave that day with the truck. Given the fact that my husband does not have very good credit the sales person along with the manager were extremely helpful. Since we had such a great experience in 2007, this past June I purchased my car a 2012 Yaris it was in great condition and the service was once again AMAZING!!! Kourosh Ghaibi aka K.G was the Senior Sales Consultant that helped us out. Since the car I wanted needed to be transferred K.G went above and beyond to make this happen as soon as possible (keep in mind this was during fathers day weekend) K.G kept us updated as far as the transfer and he called us as soon as it arrived. To sum it all up the service was impeccable, K.G was awesome!! I would certainly go back to this location and get another car... We Still have the Nissan Xterra and it is still in really good condition both cars have and continue to be amazing. read more

Kim in the service department was very rude. she constantly said rude things and wouldn't cater to the needs i had. i felt so uncomfortable i wont deal with their service department ever. She wouldn't even give her last name out. she just said "Kim from the service department is all you need". rude, un-polite, insensitive, customer is NOT first at the service department at carmax. read more

Horrible customer service already. I got pre-approved online. I got an email from Christian Pacheco saying someone had called me, false. I reached back out and still no one has got back to me. I was ready to purchase same day with down payment in hand. I could imagine how horrible the service is at the actual dealership. read more

Bought a car from them and they CANNOT service it there be cause it is a Hybrid, SO WHY SELL HYBRID CARS AT THIS LOCATION??? Tried to use my Maxcare, was charged $102.xx for a oil change( im ok paying for the oil change no issue with that) and a "Diagnosis". I told the Technician that there was a loud buzzing noise coming from the CVT/Hybrid System. We took a test ride and was able to hear the loud buzzing sound. I we went back and I left he car. I had a "Shuttle" ride from an employee. First words out of his mouth were "Get in the car", followed by "I'll be right back". He came back couple of minutes later and had a Ziploc bag of Pirate's Booty Chips. I then told him where to head. He Google Mapped the location and drove the whole way there on his cell phone in one hand and his other had between the Pirate's Booty and the steering wheel. It was raining that day as well and instead of taking it easy getting on to the freeway, which has a long sweeping right turn, he floored it, tires screeching for grip, and when they grabbed the car jolted towards the inner guard rail and came extremely close to crashing the vehicle. The rest of the ride was mostly uneventful other than him eating the Pirates Booty and not maintaining his lane. I was glad to get out of the car in the torrential downpour, way safer walking in the rain than riding in that car with their employee. I received a call later that day saying my car was done and that the car was diagnosed. I got out of work early to go get the car, when I arrived a different take in person helped me out. Although I understand its not his fault nor does he know the issues, I explained to him that we knew from the beginning it was a CVT/Hybrid issue. I believe I was charged $40 for the oil change and $60 for the "Diagnosis". So I asked what was the issue? He explained that they had Diagnosed the issue to be a Hybrid System Issue... Which we knew was the issue from the beginning. The they checked all of the drivetrain and said it was the Hybrid System. Was told to take the car to Ford Dealership to get worked on. It would have been nice to been told that before taking the car to Carmax and then being charged and being told, "Sorry we don't work on Hybrids, take it to Ford instead". Carmax Burbank just wasted my time. read more

I came here this past weekend to sell my car. I made a small profit, nothing substantial, but I guess that's just how it goes. The process was smooth, easy, and everyone at Carmax was very nice. If you are looking to throw away your junk car but don't want to pay a salvage yard to take it, Carmax will actually pay you $50 (that's the lowest it goes) and will tow it for you. On the reverse angle... if you are planning to purchase a vehicle here, just know that prices are very high - in my opinion. I looked at a few Priuses here and they were priced so much higher than other dealerships. Maybe it's because they offer clean title vehicles and have a warranty program? I'm not sure but I would never purchase a vehicle here. I give it 3 1/2 stars because I would certainly come back to sell another car, but would not buy. read more

CARMAX - BURBANK - CONSUMERS BEWARE! I purchased a 2007 Nissan Altima SE, ended up becoming a lemon due to the unskilled staff who performed work on my car. I kept bringing it in for various things as I had a 30 day warranty. As follows: June 12th - bought car. June 17th - brakes squeak, wheel alignment is off. Prognosis, the rear tire, passenger side was mounted backwards. Rotors were resurfaced. July 5th - brakes squeak LOUDER. Installed new brake pads. July 9th - gas gauge is off. Went from 1/2 full to empty overnight. Want the 125-point check redone as several things were incomplete. Brought in car, got a loaner. July 13th - CarMax couldn't find problem with gas gauge. They brought it to Nissan Dealership - No leaks. Ready for pick-up. Arrive at CarMax 8 pm and discover they DID NOT redo the 125-point check. Left car there, went home with loaner. July 14th - car is ready for pick-up. 125-point check redone and is complete. Arrive at CarMax at 8 pm, do a walk-around of my car, discover rear side bumper, passenger side is dented and scratched. Left car there, went home with loaner. July 15th - car is ready for pick-up. Arrive at CarMax 8 pm. Conduct a walk-around, discover two claw mark like scratches on passenger door, driver side. Left car there, went home with loaner. July 16th - called Corporate office and made a complaint. Car ready for pick-up. Arrive at CarMax 8 pm. Shoddy job done on the passenger door, looks like a magic marker was used. Complained and asked to have it redone. Discovered new scratches, drivers side, from front wheel well down along side of bottom trim from drivers door halfway across to passenger door. Color is blue and white. Scratched down to the metal. A/C when in the on position, is blowing out the smell of rubber burning! Hmmmmm - NOW WHAT!!! I stated the following, "What kind of incompetent people to you have working in the service department!!!! Enough already!!!" Left car there, went home with loaner. July 19th - receive a call from the GM from the Burbank CarMax. He was hostile and threatening. Said he was keeping the car because it was defective and it wasn't my kind of car. I said the car is NOT defective, your staff is!!! He then stated I had better bring back the loaner or the police will be called. I call Corporate office - he said the same. July 19th - arrive at Burbank CarMax approximately 9:50 am with my entourage in tow - two Burbank Police Officers - one female and one male. Explained the entire story to the officers. We headed inside to find the GM and get things straight. I asked the receptionist for Brett - GM. Waited 5 minutes. Asked again where he was. She said he was in the business office. I said I would go find him with my entourage. I asked to see my car along with the officers. Showed the officers the car and all of the scratches, dents, shoddy job etc. Turned to the GM and said start the paper work and I want my deposit today! He said the paper work will be started immediately but not sure about my deposit getting into my hands today. Moving forward, signed off on the paper work taking me off any liability and got my deposit. In hindsight, there were many things wrong with the car. While taking it out for a Road Test, before purchase, the left turning signal was burned out. I asked how the car passed the 125-point inspection? That was the RED FLAG! Conclusion: If I had not brought officers with me that day, I am sure things would not have turned out in a positive way. It amazes me that the Burbank CarMax is still in business with their unprofessional mannerism. Moral of the Story: When purchasing a vehicle go to a dealer and NOT a used car lot. read more

I just sold my car to this location the service was the best I never had .. stuff was very friendly very professionals very easy ...thanks a lot ..Craig Nishimoto I will recommend you to anyone I know ..friends.family & customers read more

Great place to buy a car! Simple easy and pain free. Just don't get your vehicle worked on here at Burbank. I'm not a certified mechanic at all but I know when someone wants to sell you all the bells and whistles when all your car needs is light bulb...I should have gone somewhere else. I have the buyers remorse and I haven't even paid for anything!!! That's terrible if you ask me. Avoid the headaches and go straight maker of your car for any repairs. Hope this helps... read more