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    BOOVA

    5.0 (1 review)
    Closed 10:00 am - 7:00 pm

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    CarMax

    CarMax

    2.8
    (1.4k reviews)

    While searching for a car, I decided to call CarMax Burbank. Little did I know I was about to speak…read morewith one of the warmest and happiest people I've ever encountered. Her name is Geysa. We've never met, and I don't know her personally, but from the moment she answered the phone, I could genuinely feel her kindness, positivity, and welcoming spirit. She made me feel valued as a customer before I even stepped foot in the dealership. I'm scheduled to come in on Tuesday, August 4, to purchase a vehicle, and thanks to Geysa, I'm truly looking forward to the experience. I don't know every CarMax location, but if Geysa is a reflection of the customer service at CarMax Burbank, then they've set the bar incredibly high--not just for other CarMax locations, but for dealerships throughout the Los Angeles area. Geysa's energy, professionalism, and genuine warmth immediately made me feel welcome. She turned a simple phone call into an experience I'll remember, and that's something special. Thank you, Geysa, for making such a positive first impression. I can't wait to meet you in person!

    Around 7:15pm, I arrived at this location with my husband and daughter. We approached the customer…read moreservice desk and waited in line. As customers were greeted and assisted, we continued to wait. There were 4 employees standing near the customer service area speaking amongst themselves. Around 10 minutes later, we were still not greeted or assisted. Due to the employees lack of acknowledgment, we began to get frustrated. I approached the group of employees that were standing nearby, and asked if we could get assistance. The employees all looked to one another, then 1 employee stepped forward. This employee asked if we had an appointment, to which I replied no. The employee stated that they do not take walk-ins after 6 o'clock. He continued to ask questions such as, have you been a customer before, do you know what kind of car you're looking for. To which I replied yes. This employee then continued to speak, explaining that they do not accept walk-ins after this time so the availability of their workers. After receiving this information my family and I left. I don't have an issue with their policy or procedures regarding walk-ins. I have an issue with the lack of professionalism and customer service. There were several employees available who could have stated this information upon our arrival. However they continued to ignore my family and I. A little courtesy and respect goes a long way. Clearly the employees here don't possess those qualities. While I possesses an appraisal offer for my trade in vehicle, I will seek service elsewhere.

    MDK International

    MDK International

    4.0
    (288 reviews)

    I've purchased a fair number of vehicles, spanning private sellers to big-name franchise…read moredealerships. I've never had an easier, low-stress auto purchase. Vehicle was better than advertised at a fair price. The team here has built a great, customer-focused auto business, and the process was simple, straightforward, and stress-free from beginning to end. Darya was responsive via text and answered all my questions quickly prior to seeing the vehicle. Was even friendlier and more genuine in person, and made the transaction easy. Chris was knowledgeable on the test drive, running through the pros and cons of the vehicle honestly and accurately. Michael was enthusiastic about the vehicle, offering tips, tricks and advice about possible future mods or maintenance items. All in all, 10/10, highly recommend. I only wish they were located nearer to me in Colorado. I wouldn't hesitate to purchase with them again!

    I bought a 2004 Lexus GX470 from here today and worked with Mike and Darya. My experience was…read moreexcellent, and honestly the complete opposite of what you might expect if you only read the one-star reviews. This is not a traditional "walk-in, browse the lot, take a random test drive" dealership. They operate by appointment only, and their process--including pricing philosophy--is explained clearly on their website. I took the time to read it beforehand, and everything that happened aligned exactly with what they describe. Their vehicles are extremely aggressively priced, and they are also very transparent about condition. Darya was incredibly responsive from the start and sent detailed photos and videos, including close-ups of cosmetic flaws and imperfections. I was flying down from Northern California, so having all of that information upfront mattered--and there were zero surprises. My flight was delayed by about two hours. Since they run by appointment, I contacted them to adjust my arrival time and they were very accommodating. When I arrived, the GX470 was pulled out and ready, and both Mike and Darya took the time to answer every question I had, didn't rush anything, and were honestly funny as hell. On top of that, they have some genuinely amazing stories, which made the experience feel personal instead of transactional. They also have one of the most impressive collections of vehicles I've seen in one place. The purchase process itself was straightforward and smooth. From what I can tell, many of the negative reviews stem from people who either didn't read how this business operates, didn't like that model, or expected a conventional dealership experience. That's not what this place is--and they're very clear about it. I'm extremely happy with the vehicle and would absolutely buy from them again.

    LA Fine Motors

    LA Fine Motors

    2.7
    (53 reviews)

    It was the worse . At bought a car and they were gonna finance find out that it was $38 a…read moregallon for some weird gas they had. Also, they sold had no drivers license and he had no insurance and they let him drive it off the lot when I found out about the problems that were going on with it. I literally and told them they needed to take the car back. In order to take the car they made us buy another car. It's been a year with them arguing over getting it registered and they are part owner of the car even though we paid in cash. So for anyone that's thinking about buying a car from them don't do it nothing but problems and they are scandalous they give you all the wrong reports on accidents in this and that. So my word to you guys would be a stay away from these crooks. I now have to take court get the involved already got DMV involved for their lies and their shady behavior.

    WARNING!! SCAMMERS!! I bought a Maserati unseen that was…read moreoffered by the owner after I had previously purchased another car. Suddenly, the car had to be picked up from Copart, but after I made the payment, this company never paid Copart for the vehicle. As a result, I've sent a transporter to Copart several times -- in vain. I've called multiple times (on three different numbers), sent emails, but no one answers or calls back. Now, six weeks later, there has been ZERO contact! Even after warning them that I would inform the police, there was still no response. People, stay away from this company -- they are 100% scammers! They may seem friendly, but all they want is to take your money as quickly as possible. Be careful!

    BOOVA - usedcardealers - Updated August 2026

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