Mario was great! No pressure sales, just as advertised. Very forthcoming about the vehicles he had for sale and very accommodating. His willingness to work with me in making my auto purchase went beyond what most dealers would do. I really appreciate his patience. It's been 1 month now, since my purchase and I'm totally satisfied with the vehicle. Burbank is a long drive for me, but I'd make another trip for the customer service and the vehicle quality. Thank You Mario and Jose!! Yvonne O. read more

I believe this to be a fake business. Trust your gut. Especially when they start talking about you wiring money for a down payment.

Straight up honest broker! It was a pleasure doing business with this car dealer. They were men of their word and treated me like a valued customer. I wouldn't hesitate to buy another used car from them. Thanks Jose I love my truck read more

I have mixed feelings, I test drove a car last week and everything went well with the car. The person who helped me was very nice. BUT! He told me there is no warrant sold as is. ( that's not true because there are lemon laws) BUT! If someone is going to buy a car for thousands of dollars how do you not offer a warrant ? I could drive off that lot and a month later a check engine light comes on then what? You're screwed. So if you're willing to take that risk take it. But I was not going to risk spending 9K with no warranty. I would also use common sense, example so many good reviews yet! The car lot is so small and notice many of the cars don't sell. If you're smart ask about WARRANTIES! read more

In my quest to find a reliable commuter car with low mileage, I was fortunate to find Jose and the team at Karros Burbank/Elmer Field Auto. Affordability was a priority for me as I was on a tight budget and didn't want to deal with the headache of a dealership overcharging/nickel and diming me for a used car. This dealer was the complete opposite. They delivered outstanding customer service and exceeded my expectations from start to finish. I found (2) two vehicles within my budget while browsing on the Carfax Used Car Dealer website and sent a quick text message to Jose to confirm that the vehicles were available. He responded to my message promptly and told him that I would be able to make it to his location to see the vehicles for a test drive right before closing. When I arrived, the vehicles were pulled curbside, waiting for my arrival. The vehicles were in great condition with low mileage, clean (interior and exterior). Ultimately, it was a tough decision to decide on either of the two. Jose assisted me in making a solid decision and made the entire process from start to finish (initial communication - test drive - decision making - paperwork - payment) a breeze. My experience with this dealer was all around a 5-STAR experience. Jose and his team are very personable, professional, and gained my trust. I will refer them to my family, friends, and colleagues. If you are looking for a reliable used car for a great price, the service from this dealership is unmatched! Great customer experience and honest practices go a long way. read more

What more can I say, Jose and team are just wonderful. Superb customer service skills. I would recommend them too anyone looking for a used car. I purchased a car from them.They are honest and reliable and most of all very respectful and nice. Thank you Karros!! read more

Karros Burbank Auto used to be known as Elmer Field Auto but has changed the name since it's under new management/ownership. Excellent customer service. No hassle like a big dealership. No aggressive sales techniques. Salesman Jose was wonderful. They are willing to work with you. I recommend them highly. If you see a vehicle that you may want to purchase from them, go in person to meet with excellent staff members. Thank you. read more

My previous car had expired tags and I got stopped. While the tags were outdated it wasn't by more than a month but the police officer impounded the car. By the time I went to get it out, there wasn't enough to pay for tags. DMV wouldn't give me 1 day drive permit to take it home and park it. So I had to call finance company to go get it and I lost the car. That was nine months ago. I've been taking the bus to work during that time, but was saving up to get an affordable car. Because of the previous issue, I knew I'd have problems getting another one. Kept seeing a nice looking 2007 Black Camry SE online that kept popping up, so one day I decided to do application. Surprisingly they said they could help me. It took me a week before I could go get it and I was worried someone would buy it. I took 4 buses to get there - left work at 9am and got there at 12 noon, but left with a car. Once there, it too about an hour to get paperwork done. Mario/Marco (I can't remember his name right now....I apologize) was courteous and treated me well. I love my new car and the service I received was great. I plan on driving her for sometime but would consider them again if I were to buy. Thank you! read more

Karros Burbank - Used Car Dealers Near Me - Burbank, California

Went in looking for a temporary car and was highly impressed with the selection and conditions of all cars I saw. The salesman was very attentive and made sure to answer all our questions with all information needed. We had never felt as comfortable at a dealership as we felt at this one. Definitely worth a look at! We will be back for our next car in a couple years! Not to mention that each car was in great condition and great trustworthy mileage! read more

What you get with Karros is an excellent salesman, Mario is a very responsive and kind man. He is not the type of salesman to pressure you into a deal, is very upfront about the car you are buying and makes the entire process hassle free and FAST! When visiting Karros I came by to look at two trucks, the first one didn't start and I was a little disappointed, but test drove the second and saw no problems. Because of my initial experience I tried to question the seller about what kind of evaluations are ran on cars before selling them on the lot and was told Karros doesn't run in depth diagnosis we just check brakes, fluids, and replace certain parts to make our cars more valuable and you're buying an as is product. I highly recommend you purchase your next vehicle here but don't be afraid to take the car to your own mechanic before settling the deal. Low down payment or bad credit don't worry about it you can pull out of here with your next great car at a decent price, thanks Mario! read more

Amazing experience buying a car from Karros! Mario and Jose were so kind and helpful. Mario was pleasant to work with and made my car buying experience stress-free. I was able to take the car I was interested in to my mechanic for an inspection. If I need another car in the future I will be coming back to Karros. No hidden fees. They were straightforward and did not hike the price. Mario went over every detail of the contract. You will not be disappointed if you purchase a car from Karros. read more

What a great car buying experience. Started with quick replies to my inquiry. Then when I arrived I was warmly greeted and I felt the quality cars and service where the reason I bought your car today for my son! Thank you again. read more

I hope to buy all of my future cars from Elmer Field Auto! Siso and Jose were upfront, honest and fair. The process was quick and easy, and very straightforward. I got a great car at a fair price and couldn't be happier! read more

I went yesterday with my mom to go look at one of the cars at the dealership, Jose was very nice, helpful, polite and very courteous. I highly recommend Elmer Field Auto to all my friends, family and colleagues. read more

I came in to the shop today to have some work done on my car. I left incredibly happy with the experience and to finally have found a place I trust! Jose and the team go above and beyond! read more

I will 100% be back when I buy my next car. Great people, Jose was such a huge help. I recommend them to anyone looking for a car. Much appreciation to this place. read more

I bought a car here a few months ago. I've been shopping around for a week or two for cars I've been to somewhere near 100 car dealerships, none of them were as professional, nor as friendly as Karros. Another thing that I thought was absolutely amazing about them is how insanely clean all of the cars were. They found a balance of being a professional and friendly. I could not recommend these people more. Absolutely amazing service! read more

i bought a 06 chevy silverado not even one month that engine broke down dont go to this dealership they sell cars that dont work am telling you as in advise yes they talk to you nice just so they could sell car i was dumb to fell for that i have spent 3000 already on fix the truck plus i paid for tags for next year supposedly on the down payment but no now i have to pay the tags for this year really bad dealership dont go to this dealership jose was helping me his nice guy but he sales junk cars read more

It was my wife and I first experience shopping for a car. Siso, Nancy and Jose made us feel at ease and treated us like family. They were very reassuring as this was a major step and new expense for our family to take on. Nevertheless we purchased our Yukon with little down and very affordable monthly payments while also helping us build credit. We'll most definitely be back for our next vehicle. Once again thank you Siso, Nancy and Jose! read more

My husband bought a 06 truck not even a month from the date he bought it.... motor broke down .... he has spend more then 3k on fixing it ..... when my husband gave the down payment they charged him for the tags but they said if they couldn't pay the tags my husband would be reimbursed that money ... well guess what they didn't pay for the tags and he didn't got reimbursed.... they sale junk .... jus a word of advice don't go there to get any type of car .... yes they seem all nice but just to get u to buy a car .... read more

Best first experience buying a used car, Jose and Mario are the man and they have the best financing plans! They are great and are very upfront about the service and won't try to rip you off!! Amazing car selection as well. Thank you Guys!!! read more

I highly recommend Karros. Jose was such a pleasure to work with. He let me take the car to my mechanic to check it out, he did all the necessary paperwork with the DMV and he answered all my questions ( and there were many). I went to other used car lots and a couple of the salesmen were a little slimy and tried to take advantage or fast talk me. Jose was fair, honest and professional. I got a Toyota and I am very happy with my purchase! read more

I cannot say enough good things about Jose Valdivia. He is knowledgeable, fair, and trustworthy. He obviously cares about his work and his relations with people. I just bought a used F150 from him and I'm delighted with it. No fancy showroom, bs haggling, etc, just a solid deal from a good guy. Thanks, Karros! read more

2/15/2015 I found Elmer Field Auto Sales on the internet. Alex answered all of my questions on the phone very professionally, and he was not "high" pressure! When I stopped by to look at the car and asked if I could take the car to my mechanic to check, he literally gave me the keys and said, "goodbye". My mechanic was very happy with the car, and so am I. I must also say that Mario worked diligently in getting me financing that fit my budget! Thank you Mario!!! When I need another car, I will to back, and I will refer friends and family. read more

Don't think I could have had a smoother experience purchasing my car today. Nothing seemed to phase the guys here when I told them my situation, and they genuinely seemed to want to help me out. I didn't go in there thinking I would drive away with something, but they didn't even allow me to have that attitude about it. They didn't just sell me a car. They didn't pursuade me. They didn't make me feel uncomfortable or pushed. I was encouraged, even being reminded, "be positive". Thanks so much to Elmer Fields read more

This was hands down the easiest and most fluid car buying experience. Jose was sincere and genuine in his engagement with my wife and I. They are friendly and laid back. We were allowed a test drive with no hassles and they told us to "take your time." I really appreciate not feeling hassled or pressured. I also enjoyed hearing about the history of this dealership. It began in 1972 at this location and along with Galpin Ford is one the oldest in the valley. Within an hour my smiling wife drove away in her car feeling satisfied. They offer competitive pricing and are very up front about all aspects of the sale. They even showed us what they paid for the car. (who does that?) I will seek them out first the net time we are in the market to buy. read more

Had a great experience with everyone here. Bought my first car and from the beginning I felt as if I got honesty. They were helpful and I was able to bring my own mechanic to check out the car. From the beginning they said to go ahead and take the car for a test drive if I wanted to. I later had the smallest issue with my vehicle that they quickly fixed. Amazing service. I got a great deal on a great car. Other members of my family are considering buying from them. read more

Things had taken a turn and I needed a vehicle quickly. After numerous searches that only ended in frustration I was lucky to find the one I wanted at Elmer Field Autos. From the first call to driving it off the lot it was a truly positive experience that is hard to find at many used car dealerships. Alex, Cesar, and Mario dedicated themselves to getting me the van I wanted for a price that I could afford on the quick. Plus, it's a GREAT ride, with fantastic mileage, that fits all of my needs. It's practically flawless for a 2000, and it came with a complete carfax report. I would certainly recommend them to a friend... in fact, I already have! read more

Karros Burbank - 2000 Chrysler Town & Country LXI - Used Car Dealers Near Me - Burbank, California

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I am very happy with Karros. I purchased a few used cars in the past, but for me, my experience with this dealer was the best so far. They gave me the full Carfax completely free without any questions. Everyone was very welcoming and willing to help me in any way. They are also taking the COVID-19 pandemic very seriously. Jose sanitized the car before I took the test drive. They wore masks and asked for me and my husband to wear masks as well. I am very excited about my new car and am very thankful for meeting the guys at Karros Burbank! read more

Great used car lot.... You Are in good hands here.... Vidal does a great job on customer service and always has treated me fairly.... Bought 3 cars from him and still driving them.... Thx and would d highly recommend Elmer Fudd/ Field read more

and another and another. Stay away. no experience or knowledge of vehicles they sell just like walking into auto zone people are clueless just like this business. Not honest and as they say " eye contact and a firm good honest hand shake goes a LONG WAY" . Didn't even get that !! read more

Elmer Field has been providing excellent service and great deals on cars to my entire family for over 10 years! This review is long overdue, we simply can't express enough how happy we are to have Vidal and his crew as our preferred dealer all these years! (-The Joneses) read more

Just stopped by because I saw a vehicle I was interested in. I spent about 15 minutes looking around and saw no one! I guess they are too busy to help customers. I am sorry I took my time to stop in. read more

I stopped in to check out the cars on the lot and was impressed at the prices and low mileage of the vehicles. A gentleman named Siso was extremely helpful with the questions that I had about the cars, and was very professional and made me feel more comfortable with my car search. When I had a question about one of the car features, he went the extra mile to investigate my query and get back in touch with me on the phone later. Thanks Siso! read more

Got my third car from here ( my first car & my moms car & mine car) but I was able to get financed for the car I really wanted I was so excited because It was all under my name I didn't need any co signers ! A couple weeks after I bought it I had some problems however Mario was very considerate and fixed the problem twice I am very grateful! read more

These guys are the BEST!! Jose was so kind, and I couldn't have asked for a better experience buying my first car. He knew exactly what cars to show me and was super friendly and transparent about everything. These guys are honest and hardworking, and will take excellent care of you throughout the entire process. If you want a great car at a great price with great customer service, this is the dealership for you! Thanks so much Elmer Field Auto! read more

Used car stealer is what all used car dealerships should be called! I would compare them to lawyers, as all they are interested in is your money! I thought that I found an honest dealership.I was handed a Car Fax report. It was supposed to show all repairs since the car was new. I recently discovered that there were MAJOR repairs that the Car Fax seemed to have omitted. Does this dealership have a mechanic check all the cars that it purchases at an auction? You think it would if it wanted to develop an honest reputation! And yet the fact that the engine and transmission had been overhauled was not mentioned at all to me. read more

We have purchased 5 cars from Elmer Field over the past 12 years and have always had the best customer service. We are a family of 6. We have, in addition have always, and will continue to refer our family and friends to Elmer Fields for their automobile purchases... My 2011 Dodge Durango is fabulous! Stop by Elmer Fields for your next automobile purchase! read more

I went to see if I could find a Toyota tocoma truck. Walked in and thought that I would be pressured to buy, but just the opposite. I was greeted by the owner and he told me to take my time and let him know if there was anything he could do for me. We test drove it, and we told him we would be back. After about a week I called him and ask a few more question. He was really professional. Long story short, I got the truck with no problems.. it's a no pressure, and they do everything to make you happy...thanks again to my Elmer Family. Jessie Cordova read more

I bought a car from them a couple of years ago and it is still going strong. I was hard to finance and they got me approved on the spot with little money down. I recommend them and brought my friend over and he bought a car, too. Nice service, very easy to deal with, no hard sells. read more