Ok, so this is more of a neutral rating.
I came in to see the 2009 Subaru Outback XT and because I had seen an ad showing they in-house finance and specialize in bad credit. I have been searching for a vehicle through a dealer who will help me since I recently discharged a bankruptcy.
I called before leaving to make sure the vehicle was still there, Gelma answered and said that the sales person was currently busy but would give my information to him and have him call me back. Then she asked if there was anything she could help me with and I explained that I was just making sure the vehicle I was interested was still there. She said yes, so I told her "great, we will see you in about an hour".
When we arrived, her sales person was not available, but Gelma was such a great asset to the team that day - she helped us out herself. She got us the keys and when I turned it over she realized the gas tank was on empty. She went in the office and got a card so we could put gas in to test drive the car.
The car had a clean carfax and looked good in the pictures, but when we got in it - it was way dirtier than in the pictures I saw online. A few things made us question the condition of the vehicle but we saved our questions for Pedro who we were introduced to upon returning from our test drive.
Pedro was a heavy hitter of a salesman. Luckily I had my husband with me to keep up with the fast talking.
I applied and then while Pedro was talking to his bank, I realized I might be jumping into something out of bad credit desperation.
I had to remind myself of the 2009 Outback I had been looking at online for the last few weeks while waiting for my bankruptcy to discharge. I also had a dealer in Utah willing to finance me for a certified used vehicle at 18.5% while I was still in open bankruptcy.
The fact that this car had a supercharged engine was just not enough to seal the deal, it was just enough to get me there to check it out before visiting the 09 Outback in Newport.
So Pedro asked what payments I was looking for I told him and he said ok can you put any more down? I told him I could put $1000 more down, but the monthly payments stayed the same. So I'm not sure how that additional down is beneficial for me. He was persistent in adding my husband to the loan to get closer to my target payment of $250/month. The closest he could get was $350/month on a 36 month contract.
His interest rate was 21%, on a used as-is 2009 Subaru Outback XT priced at $12,995 (priced from craigslist ad) their site does not have a price. He asked what it would take to get us in the car today, my husband told him a list of things that should have been done before showing us the vehicle but Pedro wouldn't budge on the price nor did he sound sure of what issues would be addressed. Pedro was optimistic for our business, but I tried to explain that realistically I would need to review my options before making the deal.
The next day I received a follow up call from Scott, the finance manager. I appreciated him following up to see if there was anything he could do to get us in the car. I suppose I could have got him to lower the price - or make the necessary repairs, but I really just wasn't feeling it with this company. Especially when Pedro showed me my credit report and said, "No one else is going to finance you".
Thank you Pedro, you have helped me decide on the 24% interest rate at a slightly higher than target monthly payment of $285 on a well maintained 2006 vehicle with a limited warranty on engine and transmission.
Thank you Gelma, you truly were helpful and had I been rating strictly on your service - Autoworkz would be receiving 5 stars in this review. read more