Mario was great! No pressure sales, just as advertised. Very forthcoming about the vehicles he had…read morefor sale and very accommodating. His willingness to work with me in making my auto purchase went beyond what most dealers would do. I really appreciate his patience. It's been 1 month now, since my purchase and I'm totally satisfied with the vehicle. Burbank is a long drive for me, but I'd make another trip for the customer service and the vehicle quality. Thank You Mario and Jose!! Yvonne O.

I am currently disgusted with my dealings with Karros Burbank and their representative , Alex…read moreCarter. I had expressed interest in purchasing a 1970 Ford Mustang clone 302 displayed on their web site with other muscle cars in their inventory as well. Initially the arrangement was to pay full cost and the car would be shipped to CT. I was not comfortable with that (as well as my bank I was withdrawing the funds from) and instead indicated I would need a current photo of the vehicle and Alex did send a photo of the car on the front lot with him in the photo and holding a sign with my name on it and the date taken 8/28. Upon getting that prompt photo, I advised my bank but they still had concerns about the transaction of full payment and suggested I offer an alternative of 1/2 payment up front and upon delivery of the vehicle to me the remaining payment would be made via a Cashiers check. Alex agreed and indicated the car should be delivered within 7 to 10 days. Since that date back in early Sept, No one from Karros has contacted me and an email sent to Karros was responded to advising that Alex was involved in a motor vehicle accident and he is currently out of work. There was no comments about the delivery of the Mustang. It is now near 3 weeks since 1/2 payment was made and I can not reach Alex , it appears his number has been disconnected and the alternative number for Karros goes to an answering machine which leads to No where, no returned calls to me. I am frustrated beyond words and I will likely need to take legal action against Karros. My suggestion, AVOID THIS SCAM DEALERSHIP, THEY ARE NOT TRUST-WORTHY AT ALL.

While searching for a car, I decided to call CarMax Burbank. Little did I know I was about to speak…read morewith one of the warmest and happiest people I've ever encountered. Her name is Geysa. We've never met, and I don't know her personally, but from the moment she answered the phone, I could genuinely feel her kindness, positivity, and welcoming spirit. She made me feel valued as a customer before I even stepped foot in the dealership. I'm scheduled to come in on Tuesday, August 4, to purchase a vehicle, and thanks to Geysa, I'm truly looking forward to the experience. I don't know every CarMax location, but if Geysa is a reflection of the customer service at CarMax Burbank, then they've set the bar incredibly high--not just for other CarMax locations, but for dealerships throughout the Los Angeles area. Geysa's energy, professionalism, and genuine warmth immediately made me feel welcome. She turned a simple phone call into an experience I'll remember, and that's something special. Thank you, Geysa, for making such a positive first impression. I can't wait to meet you in person!

Around 7:15pm, I arrived at this location with my husband and daughter. We approached the customer…read moreservice desk and waited in line. As customers were greeted and assisted, we continued to wait. There were 4 employees standing near the customer service area speaking amongst themselves. Around 10 minutes later, we were still not greeted or assisted. Due to the employees lack of acknowledgment, we began to get frustrated. I approached the group of employees that were standing nearby, and asked if we could get assistance. The employees all looked to one another, then 1 employee stepped forward. This employee asked if we had an appointment, to which I replied no. The employee stated that they do not take walk-ins after 6 o'clock. He continued to ask questions such as, have you been a customer before, do you know what kind of car you're looking for. To which I replied yes. This employee then continued to speak, explaining that they do not accept walk-ins after this time so the availability of their workers. After receiving this information my family and I left. I don't have an issue with their policy or procedures regarding walk-ins. I have an issue with the lack of professionalism and customer service. There were several employees available who could have stated this information upon our arrival. However they continued to ignore my family and I. A little courtesy and respect goes a long way. Clearly the employees here don't possess those qualities. While I possesses an appraisal offer for my trade in vehicle, I will seek service elsewhere.

I recently worked with Tiger Hakopian at IMX for my Toyota Sienna. I've been working with Tiger for…read moreover 12 years, and he's always been honest, reliable, and very responsive. He explains everything upfront, so there are no surprises later. Unfortunately, when I tried to sell my 2023 vehicle, I didn't get a great deal, checked four different places and ended up getting the lowest offer. That said, I'll still continue working with Tiger and highly recommend him for his professionalism and transparency.

The best in the game. From start to finish, the gentlemen at IMX made sure I drove off in the…read moreperfect car at the best price in town. Thank you Aureen, Zareh, and Tigran for all your help! I would give IMX a 10 star if I could.

My daughter and I had a wonderful experience today. We must say that Jay is the guy you're looking…read morefor. They had a lot of bad reviews and I must say people lie just to make conversation. We knew what we wanted and he made it happen.. THANKS JAY FOR THE MAZDA .STAY BLESSED MAN . SMH TO THE ATTENTION SEEKERS. VERY COOL AND VERY PROFESSIONAL.

So, I was interested in a particular Buick that seemed advertised at a good price. The mileage…read moreindicated was 14,223. Very low for the year. (They put the wrong VIN on their ad). After I got the correct VIN and the car fax, it shows a descrepency of mileage. 3/29/2024 56,313. THeb 6/04/2025 mileage of 14,223. Shows a service record from another place in 2024 where the mileage is 56,313. So via email I told Jay either he or that dealer tampered with the odometer and there are scan type tools available for people to do just that. So after a few emails to him telling him of this he has the audacity to call me and chew me out for "accusing him of commiting a crime." The nerve of this guy. Yet the car is still advertised with the wrong VIN and mileage of14,223. The title shows its a NAM vehicle. He also told me it was a "clerical error."

Victor and his wife were so kind and made the whole process so easy. It is an obvious family run…read morebusiness and they make you feel very taken care of. I just sold a car there and was out of there with a check in 30 minutes. Much better than Carmax wait times. Thank you so much!

Good service- nice pipeline to deal with. Best deals around…read more I do recommend this place

I've purchased a fair number of vehicles, spanning private sellers to big-name franchise…read moredealerships. I've never had an easier, low-stress auto purchase. Vehicle was better than advertised at a fair price. The team here has built a great, customer-focused auto business, and the process was simple, straightforward, and stress-free from beginning to end. Darya was responsive via text and answered all my questions quickly prior to seeing the vehicle. Was even friendlier and more genuine in person, and made the transaction easy. Chris was knowledgeable on the test drive, running through the pros and cons of the vehicle honestly and accurately. Michael was enthusiastic about the vehicle, offering tips, tricks and advice about possible future mods or maintenance items. All in all, 10/10, highly recommend. I only wish they were located nearer to me in Colorado. I wouldn't hesitate to purchase with them again!

I bought a 2004 Lexus GX470 from here today and worked with Mike and Darya. My experience was…read moreexcellent, and honestly the complete opposite of what you might expect if you only read the one-star reviews. This is not a traditional "walk-in, browse the lot, take a random test drive" dealership. They operate by appointment only, and their process--including pricing philosophy--is explained clearly on their website. I took the time to read it beforehand, and everything that happened aligned exactly with what they describe. Their vehicles are extremely aggressively priced, and they are also very transparent about condition. Darya was incredibly responsive from the start and sent detailed photos and videos, including close-ups of cosmetic flaws and imperfections. I was flying down from Northern California, so having all of that information upfront mattered--and there were zero surprises. My flight was delayed by about two hours. Since they run by appointment, I contacted them to adjust my arrival time and they were very accommodating. When I arrived, the GX470 was pulled out and ready, and both Mike and Darya took the time to answer every question I had, didn't rush anything, and were honestly funny as hell. On top of that, they have some genuinely amazing stories, which made the experience feel personal instead of transactional. They also have one of the most impressive collections of vehicles I've seen in one place. The purchase process itself was straightforward and smooth. From what I can tell, many of the negative reviews stem from people who either didn't read how this business operates, didn't like that model, or expected a conventional dealership experience. That's not what this place is--and they're very clear about it. I'm extremely happy with the vehicle and would absolutely buy from them again.

It was the worse . At bought a car and they were gonna finance find out that it was $38 a…read moregallon for some weird gas they had. Also, they sold had no drivers license and he had no insurance and they let him drive it off the lot when I found out about the problems that were going on with it. I literally and told them they needed to take the car back. In order to take the car they made us buy another car. It's been a year with them arguing over getting it registered and they are part owner of the car even though we paid in cash. So for anyone that's thinking about buying a car from them don't do it nothing but problems and they are scandalous they give you all the wrong reports on accidents in this and that. So my word to you guys would be a stay away from these crooks. I now have to take court get the involved already got DMV involved for their lies and their shady behavior.

WARNING!! SCAMMERS!! I bought a Maserati unseen that was…read moreoffered by the owner after I had previously purchased another car. Suddenly, the car had to be picked up from Copart, but after I made the payment, this company never paid Copart for the vehicle. As a result, I've sent a transporter to Copart several times -- in vain. I've called multiple times (on three different numbers), sent emails, but no one answers or calls back. Now, six weeks later, there has been ZERO contact! Even after warning them that I would inform the police, there was still no response. People, stay away from this company -- they are 100% scammers! They may seem friendly, but all they want is to take your money as quickly as possible. Be careful!

Moty is an absolutely amazing person. Was extremely helpful and considerate to every bit of my…read moreneeds and hesitations and concerns when it came to the entire process of getting me into the right car. He went above and beyond and this by far has been the most enjoyable experience I have had when it comes to purchasing a car. I would recommend checking this place out! Thank you so much for all your help and continued support throughout the entire process.

Great car buying experience! The team was friendly, professional, and helpful throughout the entire…read moreprocess. They made everything easy and stress-free, and I love my new car. I highly recommend Auto works to anyone looking for a vehicle. Moty was extremely helpful and went above and beyond to me are every need and make sure that we left with the cars we wanted thanks Moty!

Excellent service from start to finish. The broker was professional, transparent, and found me a…read moregreat deal quickly. Highly recommend for a smooth, stress-free car buying experience.

From the owner: Auto Brokerage specializing in all makes and models with the best prices in the stateread more

These guys were great. We went looking at a Jaguar and left with a Range Rover. We love the car…read more Grateful to everyone there, George and Kenia served us. They allowed us to take it to our mechanic, two things needed fixing so they paid for the fix and we took the car the next day. Thanks guys! Recommend.

This place is a joke for a business. I bought a used Bentley from them and paid a fair price…read more During the transaction the owner "George" told me that if I ever wanted to trade it in or sell that he would gladly work with me. Well that day came and George disappeared like a ghost. Very typical car salesy! Promise them everything and then disappear. Would never step foot in their shop shop again!