Mario was great! No pressure sales, just as advertised. Very forthcoming about the vehicles he had…read morefor sale and very accommodating. His willingness to work with me in making my auto purchase went beyond what most dealers would do. I really appreciate his patience. It's been 1 month now, since my purchase and I'm totally satisfied with the vehicle. Burbank is a long drive for me, but I'd make another trip for the customer service and the vehicle quality. Thank You Mario and Jose!! Yvonne O.

Straight up honest broker! It was a pleasure doing business with this car dealer. They were men of…read moretheir word and treated me like a valued customer. I wouldn't hesitate to buy another used car from them. Thanks Jose I love my truck

They were honest & transparent and saved my AirPods, 5 stars!…read more---------------------------------------- So I have sold three of our family cars at Carmax. I really appreciate their smooth, no haggle sales process. You get a quote online, you bring the car in (title in hand), and in a few hours, you walk out with your check and they even take care of notifying the DMV for you. Michael was a champ for the most recent transaction. But what really matters is what they do even when it's not transaction related. Turns out, I left my AirPods at the store from a few days ago. But sure enough, they saved it in their lost and found (i mean, TBH, how often does that happen?) Jay even helped write my name on the envelope so I could seamlessly retrieve it when I returned to the store. Thank you, Carmax!

Safety Concerns, Dishonesty & Total Lack of Communication…read more Stars: (1/5) I am beyond disappointed with my experience at CarMax Burbank. I paid extra to have a Porsche 718 shipped from Colorado, expecting a "premium" vehicle that had passed their 125+ point inspection. Instead, I was sold a car with cheap after market brakes, bad rotors, and bad bearings. When I brought the car back because of a loud noise every time I braked, the service department made me feel like I was crazy. They confirmed they heard the noise, but because the brakes "hadn't failed yet," they refused to fix them. The Red Flags & Dishonesty: Hidden Repairs: Their official inspection report only listed an oil change. However, a representative eventually admitted to me that the brakes had been changed with cheap, non-Porsche certified aftermarket parts. * Mechanical Damage: My personal mechanic inspected the car and confirmed these low-quality parts were likely the reason the rotors and bearings were now making noise and failing to function properly. Using "budget" parts on a Porsche not only compromises safety but immediately devalues the vehicle. Safety Risk: My mechanic told me the car needed immediate repairs to be safe. CarMax's standard for "passing inspection" clearly does not meet the manufacturer's safety standards for a high-performance vehicle. The Total Lack of Organization: Lost Car: I dropped the car off on Thursday. By Saturday, no one knew where it was, even though it had been in their possession for two days. Incompetent Communication: After spending 1.5 hours waiting to sign the return paperwork, someone called me on Monday asking me to "pick up the car." No one talks to each other; I had to repeat the same frustrating story to five different people. Rude Service: Aside from Sophia, who was the only pleasant person we dealt with, the staff was dismissive and rude when we raised legitimate safety concerns. I wasted money on shipping and hours of my time. If you are looking for a high-end vehicle, do not trust their "inspections." They are willing to use cheap parts and hide it from the buyer. This was a complete waste of time and money.

Just leased a 2026 Hyundai Tucson through IMX and had a great experience. Robert was the person who…read morehelped us, and he was fantastic throughout the entire process. He was very courteous, took the time to answer all of our questions, and made everything simple and straightforward. Best of all, he was able to get us the car very quickly and at the best price we could find. The whole process was smooth and stress-free. Highly recommend working with Robert at IMX if you're looking to lease a car!

My experience at IMX has always been incredibly over the many years I have worked with them. I…read morepersonally dislike dealing with dealerships and these are the only guys in the car business that I will always come back to. Robert has been "our guy" there since I first moved to LA over 15 years ago and he always does whatever is within his power to get us the deal and the car we want. Clear authentic communication which always makes you feel like you are talking to a "real human being". Love this place!

patient, honest and very courteous.. very helpful and inform me all and what I needed.read more

JAY!!!!! Wow what a wonderful human being and just an all over great guy from start to end. Iive…read morebeen dealing with some serious depression since my car accident but JAY's customer service and patients with me really cheered me up. JAY and STELLAR AUTO will be the only place I will be buying a car and recommending family/friends to see him when interested in purchasing a vehicle. The processes was so smooth. A couple hiccups along the way but that was on my end but JAY had it all resolved and always seemed to know the answer making the car buying purchase so fun and professional. Also want to give a little shoutout to VLAD. He was very polite as well. Thank you JAY and stellar auto for making me a long life customer

Victor and his wife were so kind and made the whole process so easy. It is an obvious family run…read morebusiness and they make you feel very taken care of. I just sold a car there and was out of there with a check in 30 minutes. Much better than Carmax wait times. Thank you so much!

Good service- nice pipeline to deal with. Best deals around…read more I do recommend this place

I bought a 2004 Lexus GX470 from here today and worked with Mike and Darya. My experience was…read moreexcellent, and honestly the complete opposite of what you might expect if you only read the one-star reviews. This is not a traditional "walk-in, browse the lot, take a random test drive" dealership. They operate by appointment only, and their process--including pricing philosophy--is explained clearly on their website. I took the time to read it beforehand, and everything that happened aligned exactly with what they describe. Their vehicles are extremely aggressively priced, and they are also very transparent about condition. Darya was incredibly responsive from the start and sent detailed photos and videos, including close-ups of cosmetic flaws and imperfections. I was flying down from Northern California, so having all of that information upfront mattered--and there were zero surprises. My flight was delayed by about two hours. Since they run by appointment, I contacted them to adjust my arrival time and they were very accommodating. When I arrived, the GX470 was pulled out and ready, and both Mike and Darya took the time to answer every question I had, didn't rush anything, and were honestly funny as hell. On top of that, they have some genuinely amazing stories, which made the experience feel personal instead of transactional. They also have one of the most impressive collections of vehicles I've seen in one place. The purchase process itself was straightforward and smooth. From what I can tell, many of the negative reviews stem from people who either didn't read how this business operates, didn't like that model, or expected a conventional dealership experience. That's not what this place is--and they're very clear about it. I'm extremely happy with the vehicle and would absolutely buy from them again.

I had a fantastic experience recently purchasing a harder to find model with low miles the I had…read morebeen looking for. They were VERY upfront with their policy of firm pricing and equally as upfront about any known issues with the car, which I appreciate. Who wants to haggle and play games about any known flaws? Chris showed the vehicle, pointed out any blemishes and accompanied me on the test drive. Darya made sure that my mechanic was able to check it out in a timely fashion and went above and beyond as it needed to be taken to him twice (no fault of the car) and then made the purchase enjoyable. If you want a seamless, transparent and no b-s car buying transaction, this is your place. Bonus, I was only there for an hour combined for initial viewing, test drive and back to buy.

It was the worse . At bought a car and they were gonna finance find out that it was $38 a…read moregallon for some weird gas they had. Also, they sold had no drivers license and he had no insurance and they let him drive it off the lot when I found out about the problems that were going on with it. I literally and told them they needed to take the car back. In order to take the car they made us buy another car. It's been a year with them arguing over getting it registered and they are part owner of the car even though we paid in cash. So for anyone that's thinking about buying a car from them don't do it nothing but problems and they are scandalous they give you all the wrong reports on accidents in this and that. So my word to you guys would be a stay away from these crooks. I now have to take court get the involved already got DMV involved for their lies and their shady behavior.

WARNING!! SCAMMERS!! I bought a Maserati unseen that was…read moreoffered by the owner after I had previously purchased another car. Suddenly, the car had to be picked up from Copart, but after I made the payment, this company never paid Copart for the vehicle. As a result, I've sent a transporter to Copart several times -- in vain. I've called multiple times (on three different numbers), sent emails, but no one answers or calls back. Now, six weeks later, there has been ZERO contact! Even after warning them that I would inform the police, there was still no response. People, stay away from this company -- they are 100% scammers! They may seem friendly, but all they want is to take your money as quickly as possible. Be careful!

I realize there may be different views on this dealership but my experience was a positive one I…read morewalked in with expectations of walking out with the vehicle that I have been wanting and the owner Moty made that happen for me my advice is be honest and he will help you in anyway he can his partner Luis was very helpful as well I highly recommend these guys if you want a vehicle and a dealership that is willing to work with you.

Bad service super bad. The worker called Luis is very rude and not helpful my car messed up within…read morea couple of weeks of me getting it Never will I get a car out of here again. It's been months now and I haven't received my car plates. DO NOT GET A CAR FROM HERE!!!!

Excellent service from start to finish. The broker was professional, transparent, and found me a…read moregreat deal quickly. Highly recommend for a smooth, stress-free car buying experience.

From the owner: Auto Brokerage specializing in all makes and models with the best prices in the stateread more

These guys were great. We went looking at a Jaguar and left with a Range Rover. We love the car…read more Grateful to everyone there, George and Kenia served us. They allowed us to take it to our mechanic, two things needed fixing so they paid for the fix and we took the car the next day. Thanks guys! Recommend.

I wish I could write a review with even less than 1 star, John was very rude about selling the car…read morebut I really wanted to buy that S class, after purchasing it and many months of going back and forth finally got my title 9 months later, the dealer provided little to no help and just found out the car has had some accidents and was never disclosed. I believe in karma, sooner or later it'll come but just want to write this review for Robert and John, you guys could use some honesty and at least care for the customers. Anyways, overall if you get them to be honest it's an OK place but I'd avoid it 100%. Thanks!