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    Loyalty Auto Group

    4.9 (57 reviews)
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    Reviews With Photos

    My new Nissan Altima!
    Nare S.

    There aren't enough words to explain how amazing of a service I get from Raffi each and every time I get a new car. He has been helping me with getting my cars for more than 12 years. Somehow every time he makes it easier and easier to get into a new car. He gets the best deals for any budget and can get pretty much any car you can think of. He works tirelessly and efficiently for all his customers. Thank you for making this annoying process of buying a car so quick and easy!!!! Contact Raffi at +18185996695

    Lala S.

    This is my 4th time using Raffi for my car needs and it honestly gets better every time! He had my last lease picked up (with a cracked windshield), he put $$ in MY pocket for it AND hand delivered my new Lexus NX to my house. Seriously the easiest process ever. Basically, if you're like me and hate dealing with annoying end of lease requirements and spending hours at dealerships..TEXT Raffi (818) 599-6695!!! You won't regret it. Thank you a million Loyalty Auto Group and Raffi! I'll be back in 3 years when my lease is up, guaranteed!!

    New 2023 Nissan Altima SV!
    Paola B.

    Second time getting a car from Raffi. It's seems to get easier every time! Had my old car pickup and my new one drop off to my front door. Without any hesitation, Raffi had a new car for me the every next day from the day I contacted him. I will be back when my lease is up. Can't thank you enough for making getting a new car so painless! (And I got cash back for my old car. Win win!)

    BMW X4
    Ren A.

    I was in a situation where I needed a car ASAP. I had a specific car in mind, and no dealer had the exterior/interior combination I wanted in Stock. I called Raffi, and he made the deal happen in less than 2 hours. He got me the car in the exact color combo I wanted and delivered it the same day--a smooth and pleasant experience. I love my new car! Thank you so much for making a stressful situation so easy!

    2023 Audi S5

    I have had the most pleasant experience with loyalty auto group. Raffi is the man! Started leasing with him 6 years ago and now we are good friends. If you are someone looking for a great lease for a fair price, you won't regret checking out this group. The complete opposite of "salesy ", you actually feel like your being treated like a person. All love -Dre

    C C.

    Loyalty auto was a referral phone number from one of my good guy friends and boy must I mention how great it all went. I was directed to deal with Hiro or Hairo(maybe botching the name a bit) he came as excellent choice. He was patient, trustworthy and real. We got to know each other through a 3 wk course or so due to my lack of decision making lol. I was in search of an suv in luxury class and was in between more than a handful of cars due to wanting to stay low on mthly payments. This amazing gentleman not only found me "my baby" but exceeded my expectations. He went out of his way many times to get me in that ride and I am so grateful of his hard work and dedication. I am now rolling on a bloody red 2018 Alfa Romeo Stelvio sport on 20" Black wheels which I love Thanks Loyalty auto!

    Ashley S.

    Afo at Loyalty helped me find the car of my dreams! I contacted him the day I returned my car and he was able to make magic happen and get me the car I wanted for the price I wanted. Thank you so much Afo and Loyalty!

    Asya V.

    Deserves more than 5 stars!! Best place to get a car! This is the second car my family has leased from them! Great service and amazing employees!! They help you the best way possible and we got an amazing deal on my brothers first car! Wouldn't go anywhere else!!

    530E
    Lilit M.

    Had the pleasure of leasing my first car from Loyalty Auto Group and could not be any happier with my choice! Hiro was very patient and professional throughout the entire process and took the time to explain to me the different packages and benefits that came with it! This was my very first BMW so I wasn't familiar with any of the options. Before finding loyalty auto group I had been looking around at different companies and no price came close to Loyalty! Thank you so much Hiro!

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    8 years ago

    I have been working with Sarkis at Loyalty Auto for several years now! He is very professional, courteous and great prices!!

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    Page 1 of 2

    Ask the Community - Loyalty Auto Group

    Review Highlights - Loyalty Auto Group

    With my immediate family and friends, we have bought or leased seven cars in the last three years from Sarkis.

    Mentioned in 10 reviews

    Read more highlights

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    CarMax

    2.8
    (1.4k reviews)

    While searching for a car, I decided to call CarMax Burbank. Little did I know I was about to speak…read morewith one of the warmest and happiest people I've ever encountered. Her name is Geysa. We've never met, and I don't know her personally, but from the moment she answered the phone, I could genuinely feel her kindness, positivity, and welcoming spirit. She made me feel valued as a customer before I even stepped foot in the dealership. I'm scheduled to come in on Tuesday, August 4, to purchase a vehicle, and thanks to Geysa, I'm truly looking forward to the experience. I don't know every CarMax location, but if Geysa is a reflection of the customer service at CarMax Burbank, then they've set the bar incredibly high--not just for other CarMax locations, but for dealerships throughout the Los Angeles area. Geysa's energy, professionalism, and genuine warmth immediately made me feel welcome. She turned a simple phone call into an experience I'll remember, and that's something special. Thank you, Geysa, for making such a positive first impression. I can't wait to meet you in person!

    Around 7:15pm, I arrived at this location with my husband and daughter. We approached the customer…read moreservice desk and waited in line. As customers were greeted and assisted, we continued to wait. There were 4 employees standing near the customer service area speaking amongst themselves. Around 10 minutes later, we were still not greeted or assisted. Due to the employees lack of acknowledgment, we began to get frustrated. I approached the group of employees that were standing nearby, and asked if we could get assistance. The employees all looked to one another, then 1 employee stepped forward. This employee asked if we had an appointment, to which I replied no. The employee stated that they do not take walk-ins after 6 o'clock. He continued to ask questions such as, have you been a customer before, do you know what kind of car you're looking for. To which I replied yes. This employee then continued to speak, explaining that they do not accept walk-ins after this time so the availability of their workers. After receiving this information my family and I left. I don't have an issue with their policy or procedures regarding walk-ins. I have an issue with the lack of professionalism and customer service. There were several employees available who could have stated this information upon our arrival. However they continued to ignore my family and I. A little courtesy and respect goes a long way. Clearly the employees here don't possess those qualities. While I possesses an appraisal offer for my trade in vehicle, I will seek service elsewhere.

    Tesla - Burbank

    Tesla - Burbank

    2.6
    (323 reviews)

    I went to Burbank Tesla dealership on San Fernando Rd. in Burbank. i meet Isaiah who works in…read moresales. Isaiah was kind enough to let me test drive a Model Y last week. After the demo he signed me up so I could take it home Overnight. I fell in love with the Tesla! I'm in my 60s and the new way of purchasing a vehicle is new to me. Isaiah answered all my questions, was responsive to all of my text messages, and helped me locate a vehicle. During my purchase I had many questions and Isaiah was very professional, very responsive to all my needs. If it weren't for Isaiah, I probably wouldn't have purchased a Tesla. There were times that he was extremely busy, but always found the time to respond to me in a timely manner. I highly recommend seeing Isaiah in Burbank if you are interested in purchasing a Tesla!! He is the Best!

    Man. Where to begin. Internally, and externally their communication is terrible. First they say…read morethey're dropping our truck off on Friday at noon. They do not reach out at all Friday. After we had to reach out, they say they'll drop it off Saturday. Saturday comes and there's no communication, until 4pm and all of a sudden they want to come otherwise they'll charge us a fee... with absolutely no heads up or communication all day. After some back and forth on Saturday we agree to a drop off on Monday at 4pm. Guess what these people do? They just show up at 320pm, a whole 40 minutes early with ZERO heads up, or communication whatsoever all day. And the cherry on top? The truck was filthy when we got it back! Such a nightmare.

    iCAR Auto Leasing & Sales

    iCAR Auto Leasing & Sales

    4.9
    (226 reviews)

    I honestly can't say enough good things about this company. I've used them three times now, and…read moreevery experience has been easy, stress-free, and completely trustworthy. I've leased two luxury vehicles through them, and most recently I helped my elderly aunt and uncle lease a new car as well. This time we worked with Arpi to secure a lease on a Kia Sportage Hybrid, and she was absolutely incredible. She is genuinely one of the kindest people I've ever had the pleasure of working with. She was endlessly patient, accommodating, and responsive to every question, request, and preference we had throughout the process. My aunt and uncle had a lot of specific needs, and I honestly think many people would have walked away from the deal because it required so much extra time and effort. Instead, Arpi handled everything with kindness, professionalism, and grace. She never once made us feel like we were inconveniencing her. Her manager was equally wonderful, approving several special requests to make sure my aunt and uncle were comfortable and happy with their lease. After working with this company for the third time, I can confidently say I won't use anyone else. Their customer service, patience, honesty, and pricing are truly unmatched. If you're looking for a car broker you can trust, I couldn't recommend them more highly.

    Nowadays It's hard to find honest and decent people …read more Customer service is amazing, everyone in and out of office doing their best to help. Hope you guys will stay busy all the time Thank you!

    Community Chevrolet

    Community Chevrolet

    3.1
    (778 reviews)

    Manny the manager and Bryan the car salesman gave me a uber good deal…read more 2025 RST Z71 5.3L Bryan answered all my calls before and after buying my truck on or off the clock! Work with them and they will work for you.

    I bought a Chevy Bolt in September 2025. I was required to pay for accessories that were supposedly…read more"already installed" on the car. We completed the paperwork and then waited for the RYR program to process everything. About a month later, after everything was approved, we returned to pick up the car. When I picked up the car, I noticed the door guards had not been installed. The salesperson said they must have forgotten to install them during the preparation phase--an absolute joke of a service. They told me the person who installs the door guards wasn't there and that I would have to come back. I returned a week later for my scheduled appointment, only to find out the installer still wasn't there. I ended up bringing the car back a second time without an appointment, and they finally installed the door guards. I had to call three times just to get the door guards I had already paid for installed. I even asked if I could simply get a refund instead, but they refused. I will never do business with this dealership again. This is exactly why dealerships have such a bad reputation. They're always trying to take more money out of customers' pockets, yet they can't even deliver the most basic level of customer service.

    Loyalty Auto Group - car_dealers - Updated August 2026

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