Fernando was amazing throughout the whole test drive experience. He was friendly, welcoming, and made me feel very comfortable from the moment I arrived. He explained everything clearly, answered all of my questions, and was very knowledgeable about the Tesla. I never felt rushed or pressured, which made the experience even better. Fernando was genuinely happy to help and made the entire process smooth, easy, and enjoyable. I had a great experience and would definitely recommend asking for Fernando if you're visiting Tesla Burbank. read more

Man. Where to begin. Internally, and externally their communication is terrible. First they say they're dropping our truck off on Friday at noon. They do not reach out at all Friday. After we had to reach out, they say they'll drop it off Saturday. Saturday comes and there's no communication, until 4pm and all of a sudden they want to come otherwise they'll charge us a fee... with absolutely no heads up or communication all day. After some back and forth on Saturday we agree to a drop off on Monday at 4pm. Guess what these people do? They just show up at 320pm, a whole 40 minutes early with ZERO heads up, or communication whatsoever all day. And the cherry on top? The truck was filthy when we got it back! Such a nightmare. read more

I feel that if I'm paying top-tier prices to have my car serviced at a dealership, I should receive top-tier service and timely delivery. I've visited three other Tesla locations before Burbank, and this one unfortunately seems to struggle w/ time management. My appointment was on Friday at 1:30pm for a full replacement of all four tires + alignment. I was told they would aim to have it completed by EOD 7pm. Around 6pm, I received a message apologizing that it would not be completed on time and that the car would instead be ready by 10am the next day. Thankfully my schedule allowed for that, but it was still inconvenient. What makes it confusing is that I was initially quoted 5 hours for the tire replacement and alignment, yet it still couldn't be completed by the end of the day. The invoice states the job takes two hours. There were also no loaner vehicles available. They did provide a $100 Uber voucher (grateful for this, thank you). Maybe they were extremely short-staffed yesterday or someone had to leave mid-shift. Either way, the experience makes me hesitant about returning to this location for future service. read more

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From the moment I pulled into the service center on San Fernando, I knew I was in good hands. The staff were incredibly friendly and made sure I felt taken care of right away. What really blew me away was how seamless the whole process was. The app kept me updated on my car's repair status every step of the way, and they even provided a loaner, which made things so much easier. Plus, between my Tesla insurance and the fifty percent discount they applied, the final bill was actually lower than the initial estimate. I couldn't be happier with the service. read more

I had to call this location because I had a question on a car I was going to purchase (had a prior bad experience on a purchase couple years ago), and I spoke to a "Arsen"? sp?, He was so helpful and patient with me. He did the extra step in calling me couple of times because I kept missing his call. He does not get any perks because he is not in sales. I really appreciate people like this. His genuine goal to want to help you is very much appreciated. read more

Ali at Tesla provided outstanding customer service. He took the time to explain my warranty thoroughly, going through everything step by step and making sure I understood every detail. His extensive knowledge was evident, especially since he previously was a service technician. I truly appreciated his patience, professionalism, and willingness to answer all of my questions. read more

We had a delivery appointment to pick up our car at this Tesla location late afternoon on a Friday. There's no parking on-site, but there's plenty of parking nearby. Check-in is pretty quick as most of the paperwork has already been completed via the Tesla app. We arrived a little over an hour before our scheduled appointment time, but I highly discourage this as your car probably won't be ready until right around your appointment time. They are super busy and it's nonstop queue of customers picking up cars so you shouldn't expect to get your car early. Its probably best to arrive no earlier than 30 minutes max before your appointment time. They do have plenty of Tesla advisors around who can assist you, but you should definitely familiarize yourself with operating your vehicle by watching all the recommended videos before you arrive because again, they're super busy. The whole process was pretty smooth considering how busy it was, but the waiting area was far too warm/hot, and the men's bathroom was broken. Overall the whole experience of buying a Tesla was the smoothest car buying experience I've had to date, but they could definitely work on making the waiting area more comfortable at this particular location. 5 stars for Tesla buying experience overall, but 4 stars for this specific location. read more

Tesla - Burbank - Inside waiting area - Car Dealers Near Me - Burbank, California

After TESLA BURBANK refused to take responsibility for damage done in their care, I registered a complaint with California BAR. Through them a settlement was reached. They paid for 100% of the damages after I had repair preformed and paid for myself. read more

Literally the worst service center I've ever been to. Always had great experiences with Tesla locations in the past. I brought in my car to replace some warranty items, one of them being my rear spoiler, the technician who installed this created scratches all Over my rear panels and lift gate with either a wedding ring or something by mistake. The service center buffed out what they could, but there are still significant scratches on my car. They said they provided an email of a name to follow up with and escalate my concerns and get my car 100% fixed, which was false I have no such email, the service rep, Ali (I hope they read this to you in your annual review) was rude, and laughed in my face when I brought up the issue of the scratches and being upset about their sudden appearance, immediately pushing me off saying there's "no way we could have made those scratches". The shop then proceeded to attempt buffing them out, effectively admitting fault to the incident. This is "all they could offer" Also don't places typically wash your cars exterior before returning your vehicle? The treatment was honestly a shock it was so bad. Some team members tried to make things better and I appreciate the efforts, but by this time the ship had sailed on providing any grace. Will be reaching out to Tesla corporate about this location and their complete lack of accountability. DO NOT TAKE YOUR CAR HERE. You've been warned. And had I read these other unsavory reviews, I could have been saved some read more

Tesla - Burbank - Nice fun scratch by their team! - Car Dealers Near Me - Burbank, California

Very helpful! Their employee Sam was responsive and made sure I feel comfortable and supported!

I went to Burbank Tesla dealership on San Fernando Rd. in Burbank. i meet Isaiah who works in sales. Isaiah was kind enough to let me test drive a Model Y last week. After the demo he signed me up so I could take it home Overnight. I fell in love with the Tesla! I'm in my 60s and the new way of purchasing a vehicle is new to me. Isaiah answered all my questions, was responsive to all of my text messages, and helped me locate a vehicle. During my purchase I had many questions and Isaiah was very professional, very responsive to all my needs. If it weren't for Isaiah, I probably wouldn't have purchased a Tesla. There were times that he was extremely busy, but always found the time to respond to me in a timely manner. I highly recommend seeing Isaiah in Burbank if you are interested in purchasing a Tesla!! He is the Best! read more

Everyone knows how cheap the parks on the Tesla are. Took my 150k cyber beast in for service. It's been two years and seats are falling apart and showing signs of cracking and wear. Under warranty they declined to fix the seats and said it's outside influence. I asked how? They said the way you get in and out of your car can cause damage to the seat. You gotta be kidding me. So I need to fly in without touching the seat? This is a total ripoff for a high price truck. Sadly I like the truck but I won't be going back to Tesla. read more

I had a very disappointing experience with Tesla in Burbank. The service center mishandled my case and failed to properly address issues that were reported multipul times while my vehicle was under warranty. Instead of honoring the warranty and fixing the underlying problem, I was given the runaround and poor communication throughout the process. As a customer, I expected better accountability and support from Tesla's service team. Overall, the experience felt unprofessional and frustrating. I hope Tesla improves how it handles customer concerns and warranty claims at this location. read more

I have to say that my experience with this specific service center has been great. Prior to Burbank, my experience with Tesla service was not consistent and I was given the run around many time when going to Van Nuys. Often times, appointments were cancelled and the issues I had with my vehicle were never sorted out. I dealt with Celin at the Burbank service center and right away she was on top of things, making sure I got a loaner vehicle, and that the issues with my car were taken seriously and addressed. She has even been able to help me elevate other issues and stayed on top of things, which is much appreciated. Although Van Nuys was more convenient for me, I'm glad that I went to the Burbank service center, because that changed my Tesla service experience. Thank you. read more

We visited the Tesla location in Burbank without an appointment, so naturally, we had to wait a bit--but that's on us! I'd definitely recommend scheduling an appointment to make the process smoother. Once it was our turn, the staff was helpful and made the experience enjoyable. We test drove the Model X, and while it wasn't the right fit for me, I ended up choosing the Model Y Performance--and I couldn't be happier! Overall, a great experience despite the initial wait. If you're thinking about visiting, definitely plan ahead and make an appointment. read more

Very good service process. They took my car in time and completed the work in 1 hr. All smooth process.

Warning!!! Dishonest and predatory practices! Do not take your cars for service to this location they will lie and cheat their way to extort money from you, especially if you ignorant about cars. read more

Visited this location. Was having an issue with a notification on my Tesla. Manny was professional, and extremely helpful. I recommend the dealership for all your Tesla servicing needs. Thank you, Manny! read more

Stay away, not just from this service center but from Tesla altogether. Employees are all nice and provide great service. The problem is the car. Don't be fooled, you're buying a pile of plastic!! Cheap cheap cheap doesn't even come to describe what a Tesla is. It's a money pit. Love the concept, hate hate hate the execution. The car doesn't even have 50,000 miles and the AC went out, changed the part, PLASTIC. Now they was $3,000 for some suspension alignment arm or some bullshit. Needless to say, my lawyers already drafting a letter. Suing this pile of crap! read more

Tesla looks great on paper, but the ownership experience is not nearly as impressive as the hype makes it seem. The cars are marketed as futuristic and premium, yet too many basic things feel unfinished, inconsistent, or frustrating. Build quality, service, and reliability concerns keep coming up, and when something goes wrong, it can be incredibly expensive and difficult to get clear answers. read more

Excellent service, communication and Dianna was very helpful! I am so glad that there is a Tesla service so close to where I live

If you're looking for a top-notch car service experience, look no further than Tesla Burbank! Checking in was so easy, I thought I was just checking into a five-star resort! The turnaround on my service was as fast as a Tesla accelerating from 0 to 60--seriously, I barely had time to finish scrolling through my phone! The staff was incredibly friendly, making me feel like I was part of the Tesla family. It's the kind of warmth you'd expect from your favorite barista, not a car service center! If you want friendly faces, speedy service, and a place that knows how to treat their customers right, Tesla Burbank is the way to go! I'll be back faster than you can say "zero emissions! read more

We had an appointment to swap our lease vehicle and the transaction was pretty quick, I'd say less than 30 minutes. They were pretty busy with other customers coming in and picking up their vehicles. Good service and the young employee that helped us with the new vehicle knew all the answers to the questions we asked him. read more

Tesla - Burbank - Out with the old DEC2023 - Car Dealers Near Me - Burbank, California

The single worst experience I've had at any Tesla service center (and that bar is pretty low). Despite the many many many issues that this vehicle has constantly had... the people at Tesla have been helpful, and friendly. The SA was friendly enough but the tech guy who was meant to test drive... was one of the rudest, most condescending people I've ever encountered in a professional context. Drove half a block and told me the rattle wasn't there... even though it was. Refused to fix... without paying $280 up front. Even though it's a problem that has persisted - and been fixed - and not fixed - and ultimately made worse by Tesla - denied it's a warranty issue - even though it HAD been a warranty issue at a prior Service Center.... I only ended up at this place because it was closer. He said that he would be calling the other service center to make sure if I went there that they would not fix the warranty issue under warranty - because he seemed like such a helpful, cheerful guy. My prior service had damaged the interior pillar too (sorry don't have parts)... so despite the issues / this lovely tech denied it, was rude about, denied the fact that I had been in 4 prior times and had it worked in... and basically told me to kick rocks and that he would go out of his way to make sure I would not get it fixed, without paying upfront. I drove off with the car rattling worse than ever with a damaged pillar... that wasn't there before. Seriously,,: worse experience ever. Avoid at all costs. read more

Two months after purchasing the car, the passenger seat started to creak, and this service billed me $280 to fix this defect.

As I sat waiting for a one hour service to be completed , I noticed a commonality between the Tesla service agents and customers. Rudeness and indifference from the Tesla employees And, "may I speak to a manager " from customers. In my case, my two repair items needed to be addressed and I was there with a scheduled appointment after my car had been evaluated two weeks prior and the needed parts had been received. Having owned and been extremely pleased with my "S " for over 8 years, this was the first time I needed a repair and it was minor. I thought it odd that the scheduling app asked for payment ($250.00) in advance of the repair date and I decided to sort this out at the dealership. When I checked in I was asked to pay the $250 repair charge before the service began. ODD? I asked if I could use Apple Pay and was told they don't accept Apple pay. So I paid the old fashion way with a physical card. The repairs were completed and off I went. I while driving home, one of the two repair items was still not working, so I returned to the dealership. I asked if the car had been test driven before it was returned. It it had not. I spoke with a different agent and he talked to the repair shop. He returned, told me about three hours of additional repair work was needed along with $2,700. Wow. It's a Long story, but I was told initially ( at the evaluation two weeks prior) that " when thing 1 is replaced, thing 2 would automatically work "" because thing 2 is dependent on thing 1 being replaced. What could I do? after seeing how others were treated I decided to approve the repairs, go home and wait until the car was fixed. Several hours later it was my turn to be treated rudely and indifferent. A Female named Diane called, told me the repair was reduced to $,1100. They had not test driven the car and she was unclear about the repair completion . She said they would test drive the car and call me for pickup. Diane spoke really fast, would not let me speak, insisted I return the loaner asap ( even though she was unclear about the repair). Diane never called me. Just before the dealership closed for the day, I received an e-mail requesting payment along with an invoice. I payed the invoice using APPLE PAY, even though I was told earlier in the day, the dealership did not accept this form of payment. It is important to note; no one including my self, I invests $100,000 on a vehicle to save a few nickels on repair costs. This is about service and customer respect. Mr. ElonMusk's office will be at the Big White Building on Pennsylvania Avenue in the District of Columbia shortly. I am hopeful he will be interested in knowing one of his dealerships is fully staffed with irritable, rude and indifferent employees that are doing damage to his brand. A brand he built with with an exceptional product and word of mouth advertising from ecstatic customers. I also hope he will be concerned about his employees in Burbank, working diligently to destroy his brand daily, one customer at a time. Except for a young man named Aldi or Ali (not sure). He was very kind and knowledgeable. I will be among the first to welcome, congratulate and thank Mr. Musk on his DJT appointment and for for the genius vehicle parked in my garage nightly. I will also share my dissatisfaction with the Burbank employees working in December of 2024. read more

I've had a refreshed Model 3 all of 6 days now. So far, the car itself has been great. Although my hazard light started blinking on their own and would not stop. The people in the show rooms have been fine. However, forget about ever getting anyone from Tesla on the phone, ever. I called for days after I bought my car with questions about the delivery. I called 3 different dealerships, the one where I test drove the cars, the one where the guy I dealt with normally worked, and the dealership where I actually picked the car up from. I got one text back 24 hour later. Then, after my loan was approved, I got a letter company Tesla used for financing. It said my approved loan was no longer approved! Instead, it said I needed to put down more than $8,000 additional dollars and to call Tesla. Like I said, Tesla is 100% worthless over the phone. But, I tried anyway. Total waste of time So, I tried calling the finance company. They wasted hours of my time between 3 different departments before they simple told me they could do nothing, call Tesla. Right. So I drove back to the dealership. I learned Tesla had assigned me to another financial institution without telling me. But, at least they didn't mess with the interest of my loan or ask for more money. I should say here that while I was waiting at the dealership, I got to talk to other Tesla owners. We agreed 1000% that Tesla customer service is complete garbage. We never get any response back by phone, using the app is some help but it never solved any problem we had. In person in the showroom the people are all right. But honestly, I'm treated better at McDonalds. When I bought my Acura, there were free drinks and things to eat. I felt like a valued customer spending thousands of dollars. At Tesla, it's like if you can't solve it with the app, get lost, we definitely don't want to hear from you. I dread dealing with my first repair here. I'm definitely not selling my Acura, which still runs great. Honestly, the worst customer service by a thousand light years of an any company I've ever dealt with. Car is great, and like I said the show room people are fine. Elon seriously needs to up Tesla's game like he did with the fit and finish. read more

YIKES!! They don't have warranty on the service that they do. I had replaced a rear motor on 1/20/2025 and they charged me for an alignment on my rear wheels. Less than 5 months later, 7/4/2025, my rear wheels blew out & showed extreme wear on the inside treads. Tesla Burbank was like, we're still going to charge you for our negligence. Very disappointed. Too bad they had closed the Tesla Van Nuys dealership and service center. They had a good service center there. read more

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Picked up my brand-new Tesla to find a misaligned trunk and scratched plastic above a tire. They assured me these were "easy fixes" and had me schedule a service. At the appointment, the manager "Diana" admitted the trunk issue was obvious, but after 3 hours, they claimed it wasn't fixable and did a poor job on the plastic. Why am I paying full price for a car with visible flaws? Tesla's quality control and service have been disappointing, and they need to take responsibility. Picture attached. read more

Tesla - Burbank - That's how they fixed the plastic... want properly installed - Car Dealers Near Me - Burbank, California

Had a great pick up experience with Laura! They were super kind and helpful with all the questions I had. The line to check in was a bit longer than expected for 5PM on a weekday, but the staff was very courteous. read more

This car used shit products , new brand car after 4 months work . The tire got Blow-up middle up freeway without any reason and it was very close to bad accident. After 10 hours call and text they showed up And the company didn't respond for anythings . They charged me for 850$ too . And they didn't care about all damages on my car and I lost all my day at my job to read more

Tesla - Burbank - This is new brand tesla with new tire , blow-up middle up freeway without any reason. - Car Dealers Near Me - Burbank, California

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I strongly advise against purchasing a Tesla or taking it to their Burbank location for service. I bought my Cyber Truck about a year ago and waited four long years for it to be fully loaded. I paid $140,000 for it. Just three months after purchasing the car, its value dropped 40%, About a month ago, I received a message informing me that my light bar was available for installation. I scheduled an appointment first rime day before appointment they rescheduled my appointment since they didn't have the part second appointment ,When I dropped off the car yesterday for the installation, they gave me a second appointment. They claimed that everything was available, but they kept the car all day without doing any work. They sent me a message saying that the part they were supposed to install was a new part that wasn't available. This place is a joke, just like the company Tesla. I asked for a supervisor, and they said the supervisor was in a meeting. I'm still waiting for Diana to call me back.not happy with service department. read more

I have been visiting Burbank Center since 2021 for both of mine M3s and MY. This is the original center Tesla has opened in LA. I had mostly positive experience with techs and managers. Compared to other centers in LA, this center has by far most experienced techs and reasonable managers. 90% of the time I got loaners and my issues were addressed within same day of two days max. Some of my issues were advanced and complicated to resolve. Nevertheless they were always addressed. Many owners don't realize that at least 50% of issues come from firmware bugs and service center are not there to resolve them. They can report a ticket, but owners have to be patient until a software bug is resolved. Also, many owners don't understand warranty coverage on Teslas vehicles. Please before demanding a replacement or a repair, familiarize yourself with what warranty covers. Of course Tesla offers great warranty and almost maintenance free experience. But warranty doesn't cover 100% of parts. As far as mechanical/electrical exterior and interior concerns, this center is the most experienced and skillful. read more

I went here for a test drive and it was great. However, this Tesla was INCREDIBLY busy and the staff were so busy. I wanted to test drive the Model X but they were so busy that they didn't even have one for test drive! The parking lot was pretty tight so I recommend parking on the street if you find a spot. The test drive went super well and I think it's a super neat way to try out a car before you actually make the investment and buy it. Overall, a pretty good experience but I was a little sad they didn't have the model I wanted :( read more

Tesla - Burbank - Tesla Model Y Test Drive - Car Dealers Near Me - Burbank, California

Incompetent employees that for some reason are constantly blocking the sidewalk. Also terrible vehicles and not worth the money.

I came for a car, not a headache. The Tesla was fine--when it worked. But after just a few weeks, the software crashed, and the "service" team was about as helpful as a flat tire. I didn't sign up for a constant battle with glitches and a never-ending wait for support. It's like paying premium prices for a product that needs more fixing than driving. Definitely not worth the hype. read more

Terrible experience . We stood in line for 40 minutes with a scheduled pick up appointment then after waiting in line we had to wait an hour for the car to be washed and plated etc so it took 2 hours to pick up a car with an appointment There is no public parking , lack of staff , inefficient and systemic issues here which is do disappointing read more

I think it is very easy to hate on the Tesla service process. Challenging to get an appointment, hard to get in touch with an actual human, ambiguous loaner car access...not good. And when you do get someone on the phone, it feels like many of them have different idea about how things work. Also, you pay top dollar for a techy car, but the service facilities feel kind of haphazzard -- the interiors are more like Enterprise rent-a-car and they always seem understaffed and confusing. Also, I'll admit. I'm a film director, and I'm used to being well taken care of. As you might image, I'm not one to take BS anyone and I want my time to be respected. So after picking up my stunning grey Tesla 3 long range, I noticed some subtle issues: a chip here, a scratch there, a few things that weren't quite right. I got an appointment to have it evaluated thru the app, but it self-cancelled and it took months to get another. Finally, a few months later, I pulled into Tesla Burbank. I was lucky to pull in and be greeted by a human being who clearly takes pride in his work. This individual is named Nelson Paniagua, and he deserves not only to be promoted -- he should collaborate to re-write the Tesla manual on customer service. If one even exists. Nelson caught a few things I had missed and added them to the list and was generally courteous and enthusiastic. I found out that it was going to take over a week to attend to my car's needs, and I wanted to have it because of a busy week ahead, but I was concerned that I'd be locked out of an appointment, again. I told Nelson this and he said 'I'll reschedule your apppointment and send you an email confirming this. That way you can come in any time.' Nelson and I kept in touch over email until I was able to bring my car back in. He always got right back to me during this extended period from--get ready--May until August! Finally I had time to bring the car by, and Nelson set up an appointment. As I was bringing the car in, I remembered that it was hard to get a loaner car. While Tesla does provide $100 in Uber credits per day, the horror of having to call an Uber any time I had to go anywhere was almost worth not getting the car fixed. So I asked Nelson about the loaner. Nelson made sure I had a Telsa S loaner car waiting for me, and it came with free, unlimited Supercharging. Not bad. Actually great. Drop off was fine. I told a ride with Mark to listen to some minor squeeks and was impressed by his knowledge and specific focus on interior noise. Nelson sent me daily updates as to my car's progress in service and paint. Finally about a week later, I left a tennis lesson and saw that my car was ready. Thru the Telsa app, I asked if I could come in any time and Nelson said yes. So off I went. I got my car back in about 15 minutes, and was happily on my way. The repairs are perfect. Thank you, Nelson. You are absolutely an asset to Tesla. Elon -- promote him! He will keep customers happy, and they will tell their friends, who will all buy more cars! read more

I don't understand why there are so many negative reviews about Tesla Burbank. I guess my experience in receiving a new delivery was much different. I traded my old Model S for a new one. Everyone here was so friendly, helpful, and made the delivery process seamless. As busy as this place is, I never felt rushed or disregarded. Everyone here is friendly, and the customers all seemed happy as well. read more

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Just saying if i could i would return my car this has been the worst customer service I've ever had to deal with. I honestly hate Tesla. If i knew it would take forever to get a hold of someone i would have opted for a different car. Talked to MULTIPLE people who said they'll escalate my situation to someone higher and will get a call back in 24-48 hrs....its been DAYS....im beginning to think that higher someone isn't real...And don't get me started on Tesla insurance, if you get into an accident good luck...they don't do their jobs they'll have you do everything including chasing them around AND not to mention they'll lie and blame others for not getting things done. This is horrible. Anyone wanna buy my brand new Tesla model 3? Or Elon...wanna pay me since I'm doing your adjuster's job? Getting a Tesla is literally the worst decision of my life other than dating all of my exes. read more