Keyes European service is like no other we had a car that had a few warnings pop up and since it seemed like an urgent matter i stopped by a local dealer near me with no appointment and they turned me away but the moment i came to Keyes Bill Parks took that worry away. He assessed the issues with the car and made the check in process incredibly easy and fast would highly recommend working with Bill if you have any service needs! Thank you Bill and Keyes European! read more

I'm updating my previous review to reflect our most recent experience with Keys European Mercedes in Van Nuys. After my earlier complaints, Charles T (business manager) responded publicly and stated that Ferri Garcia from customer relations would be reaching out to help resolve our issue. Based on that response, we expected some level of follow-through. Unfortunately, that has not happened. We have made multiple attempts to contact Ferri Garcia and the dealership since then, and have received no response at all. No calls, no emails, no updates. This is regarding a $1,200 gap insurance refund that we've been trying to resolve since December 2025. It is now March 2026, and we are still being ignored. It's extremely frustrating to see a public response that suggests help is coming, only to be completely ghosted afterward. At this point, it feels like the response was made just for appearances rather than to actually resolve the issue. We are still waiting for someone anyone from Keys European Mercedes to take responsibility and follow through. read more

Mehr made this experience unforgettable. I will be returning to and recommending her to my friends and family. I had an amazing experience working with Mehr when purchasing my very first GLC300! I was really nervous before coming here because I hate dealerships but from start to finish, she made the entire process smooth, informational, and stress free. She answered all of my questions, went through which options were best for me, helped me select the best car for what I wanted. If you're looking for someone trustworthy, professional, and easy to work with, HIGHLY HIGHLY HIGHLY recommend working with Mehr! read more

Nightmare experience--be extremely cautious with their CPO process. I purchased what was advertised as a Certified Pre-Owned (CPO) vehicle from Keyes European on July 14, 2025. Despite the listing, I was told during the sale that it wasn't actually certified and it was an "advertising error." The car was sold to me used "as-is," I was encouraged to purchased a $6,000 aftermarket warranty due to it being out of warranty. The red flags started immediately with finance. I intended to use my credit union; they ran my credit to try and beat the rate, couldn't beat it, yet processed the loan through their lender anyway without my consent, which I had to have corrected days later. Three days post-purchase, the car began shaking and emitting a foul odor. When I returned for service, I was first told I'd owe a diagnostic fee. On a follow-up visit, the story changed: I was told the car was under CPO warranty and I wouldn't be charged. I asked for the mandatory 165-point CPO checklist, they claimed it wasn't available for the vehicle. I was also provided Internal service records that contained the previous owner's personal info, which was all concerning to me. During the service visit I was advised I needed new motor mounts and was told Lysol would be sprayed on the filter for the smell. When the car was returned the odor was significantly worst. A few weeks later, a "Service A" alert ($800) appeared. I had just purchased the vehicle, so this was unexpected. I was told I was responsible since it was a used vehicle. I was also advised that the tires were worn and needed replacement. At this point, I questioned the CPO status because I know it should include a 165-point inspection checklist, in its condition I am not sure if it would have passed the rigorous required inspection. But again, they said it wasn't a cpo vehicle. Based on the service records I reviewed, it also appeared the vehicle had not had any documented A or B service for approximately two years prior to my purchase. After I involved Mercedes Corporate, the dealership acknowledged the car had been CPO all along--records showed they paid for the certification on July 9, days before my purchase on July 14th. After finally getting the company to acknowledge the vehicles CPO status they agreed to "unwind" the deal, promising to treat it as if the sale never happened. However, the nightmare continued. They sold the car at auction with my plates still attached. Because the Release of Liability they provided was flawed (listing the previous owner instead of me), I am now being hounded for New York toll violations incurred by the new owner. Keyes has finally agreed to pay the violation after months of going back and forth with the company. This experience has caused massive stress, financial loss, and a significant drop in my credit score due to the forced loan closure and the need to finance a different vehicle elsewhere. The Toll company is also threatening to add the bill to my credit. read more

Keyes European - Car Dealers Near Me - Sherman Oaks, California

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Worst customer service with Ismael . We originally got my tire fixed the very next day it was completely flat again . My car gets towed there . He says it will take two weeks . I ask for a loaner vehicle since two weeks is a very long time . He goes silent, he doesn't answer the phone he doesn't want the other service advisors to transfer me to him . He's gives no update on my vehicle . I'm not understanding what type of business is this . Why would you treat a customer like this . STAY AWAY FROM THIS SERVICE ADVISOR . He needs to go back to training . read more

Scott Fuchs is a great service advisor! My car is notorious for getting flat tires and he always gets me in and out quick or if it's going to take time he will try to get me in a loaner car. read more

David is my favorite person here. He is empathetic, professional, but at the same time very friendly. As long as David is here I'll always give Keyes European my business. read more

My husband recently got his car serviced here for an oil change and general maintainence check up. Their service was excellent and the oil change was delightful. They even offer you an Uber to send you home so you don't have long hours at the dealership to wait for your car to be done. Instead they give you the luxury to wait in the comfort of your home and call you to tell you when the service is done. The only thing we didn't like was that when we returned to pick up the car they didn't seem to pull up the serviced car in order that the tickets were placed to be brought up. Other than that, they are an efficient well oiled dealership especially their service department. read more

Dishonest Dealership that does not value customer retention. I've been a customer at this location since 2015. First car -2015, all good on service under lease. Second car - 2018 - service was good and made good under the lease agreement. Third vehicle- 2022 Purchased pre-owned The last car I purchased with this dealership was not a clean deal. In December of 2022 I purchased a c300 pre-owned. Gary sold me the car with his assistant. Car had a sensor on right side of car rearview mirror that was not working and they told me to bring it in to fix after purchase, the following week. I brought it in and "they fixed it" Fast forward a few months later, I call them to let them know the sensor again and they tell me it would cost an additional $250 to fix. Pay for something that was supposed to be working at purchase?? Make it make sense. Each time Gary sent me to service each time as his goal is to sell not deliver on promise for the customer to return with support and confirmation of what was promised at purchase. Moved out of state and had a dealership in Henderson, NV, make good on fix, not Van nuys location. Fast forward to March 2024, my mechanic tells me my coolant is leaking and from what he can tell, it's been there a while. He tells me to make sure I take the car back to Van nuys as what is needed is under warranty. I drive to the Van Nuys location and spend an hour waiting for management to approve the repair under warranty. Manager took another 2 hours for team to "check facts and check car" End of day they give me my car back and tell me nothing needs fixing. I drive back to Las Vegas, only to have Mercedes Henderson to show me a video of what is leaking in the engine for coolant and what needs repair. Van Nuys location doesn't want to take the work that is covered under warranty because the cash pay clients bring in more per hour for mechanics and team that gets paid off commission. I will never again trust this dealership. Dishonest and time-wasters. read more

Had an emergency that I had to get into service ASAP as I had my car towed in after hours, and despite no appointment and it was crazy busy I was able to leave my car there to do repair and I even was provided a loaner car while mine was out of commission! Highly recommend Keyes automotive and their service department. read more

I purchased my car in 2023. I found an A220 on Co-Pilot, which showed the car, the dealership, photos, and noted that it had $10K in upgrades. I knew I wanted it. When I arrived at the dealership on a Saturday morning, I was helped by Cristiano Cavalli, who became my advisor. After searching for about 30 minutes, he came back and said the car wasn't there. I showed him the listing and all the details, but he instead tried to show me a couple of other cars that were about $500 more than the price range I had discussed with him. I called him on Tuesday (three days later), and he told me the car had been found -- it was apparently in the area where pictures are taken. He asked me to come in immediately, but I couldn't because I was at work. He said that if I couldn't come in right then, someone else might buy the car, which was concerning since they couldn't even locate it during my initial visit. That evening, around 5:30 PM, I came after work and fortunately the car was still there. I took it for a test drive and decided to purchase it. By the time I took it home, it was already dark. The next morning, I saw how dirty the interior was -- there were M&M's in the door, dirt stuck to the passenger seat, and candy wrappers in the back seat. The car had clearly not been cleaned. I emailed Cristiano, and when he eventually replied, he told me to bring it back for a detail. What they considered a "detail" was just a basic car wash. The interior was not cleaned at all. I followed up to complain but never received a response. Over the next month, I noticed several issues: A loose panel on the passenger side A broken airbag button on the driver's side The left side of the steering wheel controls not functioning I messaged Cristiano multiple times with no response. About six weeks after purchase, I received a call from the receptionist saying my windshield had been delivered and asking when I could come in to have it replaced. I had no idea what she was referring to. She explained that Mercedes replaces aftermarket windshields with OEM glass and seemed surprised when I told her I hadn't been informed. I mentioned that I had just spent $800 on tint and asked if I would be reimbursed since this wasn't disclosed. She said no, and that was the end of the conversation. At that point, I reviewed my paperwork and realized I had never received or signed the Certified Pre-Owned (CPO) checklist that documents inspection findings. When I requested a copy, it stated that everything "looked good." If that were true, I wouldn't have needed a new windshield, steering-wheel controls, airbag button, or panel. My salesperson never signed the checklist, it was never reviewed with me, and I never signed it. When I later took my car for service at Mercedes-Benz of Beverly Hills, they confirmed the CPO inspection was likely never completed, as the unsigned checklist was attached to my contract. After months of trying to reach someone, I eventually got a call from Tito, who I believe is the service manager. He connected me with Rocio, who began helping me go over the issues and get things scheduled. After 2 months of inconsistent communication, she stopped responding. Calls and emails went unanswered. All of these issues should have been covered under warranty. Cristiano told me I had a five-year warranty, which I thought was great. However, when I reviewed my contract, I saw that the warranty section had never been filled out. Mercedes-Benz of Beverly Hills later confirmed that my warranty was only one year and had already expired. I was in (poor) communication with Rocio from November 6 to December 22, and then didn't hear anything again until April 2024. On April 8, Rocio emailed saying she'd have someone reach out to schedule service, but no one ever did. I emailed again on April 11, 2024, and never heard back. I finally reached out again in 2025, which has also been a nightmare. It has now been almost two years since my purchase, and I continue to experience issues with the vehicle. The dealership has been unresponsive, and communication from both the sales and service departments has been extremely poor. They had my car for a month in June, finally fixing the issues from 2023. Just 2 weeks later, my coolant warning started going off. They tried to charge me $300 just for someone to look at my car...I took it to Beverly Hills Mercedes, and they looked at it for free, and even gave me a loaner. I don't know what they did to my car, but the coolant fix costs $2700. Since then, I've been trying to get my warranty paperwork with the correct information...again, no response from ANYONE. I have emailed or texted Rocio and other team members as follows 7/30/25 - Text, 8/2/25 - Text, 8/15/25, 8/26/25, 8/27/25, 9/12/25 - Text, 9/12/25, 9/13/25, 9/17/25, 9/24/25. The worst car-buying experience I've ever had. I love my car -- but I regret that anyone at Mercedes-Benz of Van Nuys received my business. read more

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ordered a OEM Part from Their online Parts Dept. Received a Part for a third Brake Light Replacement and the OEM Part Did not Fit. Had to order another OEM Part in order to resolve the Issue. Contacted the Dealership multiple times, they initially sent a return authorization and then when attempting to use this it did not work the RMA was not working. Each Time I contacted them regarding the return they said they were Working on it, well it was never resolved and each time the same response. They ordered this Part from a 3rd Party Supplier called Revolution Parts which is a Separate Company and that Company has multiple reviews of Fraudulent Parts being Sold over the Internet. Very Surprising that a Mercedes Benz Dealership chooses to utilize a third part resource rather than Supplying from Mercedes Benz. This is deceptive Marketing. As a owner of 5 Mercedes Benz Vehicles, I would never purchase anything from this Dealership! read more

Keyes European - original Call Tag RMA Supplied by Keyes, Didn't Work! - Car Dealers Near Me - Sherman Oaks, California

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the tire on our MBZ GLE blew and Allen was able to get the job for me done within a day on a Friday. It helped us a lot and Allen went the extra mile. thank you, Allen! read more

This place is absolutely horrible. It's the worst service you're ever gonna receive. The sales are horrible too. They're a bunch of pushy, rude jerks, but more importantly service not only messes up my car every single time but the manager actually came out and thought I was some homeless guy questioning me until I had a point to a nice Mercedes and say that's actually my car buddy and he's like "oh ok". Both service managers are not only rude and obnoxious and incompetent, but it's almost like this place goes out of their way to make you feel horrible after they don't get the job done.! stay away. Any other Mercedes dealer would be better than this place. read more

RIPOFF ALERT! This dealership ripped me off by selling me a Extended Warranty for 3 times the amount that it should have cost and now that I traded in the car they refuse to give me a refund! The sales associate at MB Beverly Hills tried to help me get my money back but they gave him the runaround for 5 months!!!!! Horrible customer service and scam artists! They refuse to even send me a form via email or give me the name of someone to call back. How can they even be in business? BUYER BEWARE!!!!!! DO NOT GO TO KEYES. THEY ARE SCAMMERS AND THEY WILL RIP YOU OFF AND LIE TO YOU. read more

Do not take your car here for any service, you will get it back with scratches everywhere they don't care about your car, I took my c63s in because i had a thermostat issue and i have warranty for it, or else i know not to take it to dealers for service work, they'll treat your car with no care, if you have an issue with your car and have warranty at least take it to a different mbenz dealer. read more

Keyes European - Car Dealers Near Me - Sherman Oaks, California

Do not be misled by the positive reviews--please read this carefully. After purchasing a Certified Pre-Owned Mercedes-Benz from Keyes European in August 2025, I experienced issue after issue with the vehicle for the next three months. Throughout the entire process, communication was poor, promises were not honored, and responsibility for the problems was repeatedly shifted onto me as the customer. Once the paperwork was signed, their willingness to help virtually disappeared. What concerned me even more was what happened after I shared my honest experience. I was contacted and pressured to change my review, with the claim that it would negatively impact the salesperson's pay. To me, this felt manipulative and unprofessional. Reviews should reflect genuine customer experiences--not be influenced by guilt tactics. Another red flag: not all management members list their email addresses on the dealership website, including the general manager. This lack of transparency mirrors the overall experience I had. If you want straightforward communication, accountability, and true customer care, I strongly recommend going to Mercedes-Benz of Thousand Oaks or Oxnard instead. My experience at Keyes European in Van Nuys did not reflect the standards one would expect from a Mercedes-Benz dealership. read more

I was shopping for a Mercedes C 300 and got quoted over $500 with $2,000 down at Keys Mercedes in Van Nuys. Marianna at Mercedes-Benz of Calabasas got me an amazing deal at $400 with $2,000 down. Thank you, Marianna! I highly recommend her to anyone looking for a Mercedes C 300. read more

Worked with Sydney on getting a good internet deal before driving all the way up from San Diego. Yakkov helped close the deal and everything went very smooth. No BS from this dealership which we appreciated. Definitely recommend! read more

Keyes European - 2025 C43 AMG - Car Dealers Near Me - Sherman Oaks, California

Hello Keyes, I came in 10/23/25 I wanted to pay for extended warranty I was helped by none less than Mr.Roddy Masihi " Finance Manager " . I am very pleased and happy He helped me he was super amazing great customer service very clear on explaining everything to me thank you roddy i appreciate you man you are the best, you rock bro! My Fav Mercedes Dealership !!!!! read more

Terrible service department. We leased a vehicle with them and will never do so again, or go there for service. Today, we had a service reservation with a loaner. Service advisor Haig stated that they have no loaners. I had taken 2 hours off work for the appointment. Meanwhile, other customers were getting their loaners. A manager, Suren Krdilyan, then told me, "we have had complaints about you." "You might try coming back in two to three weeks, but this would be the last time you would be getting a loaner." I asked who had made complaints about me and regarding what, and he said, "you know I can't tell you that." Meanwhile, my vehicle has safety/driveability issues, and they are sending me back out on the road because apparently I'm not one of their favourite customers. Avoid this dealership. read more

Please don't shy away from Keyes in Sherman Oaks. My first visit involved a typical unpleasant car-sales experience (I won't name names), and I honestly hesitated to return. However, they had the exact car I wanted, so I decided to give it another shot--and I'm very glad I did. That's when I met Moe Kazemi at Keyes European/Mercedes. I spoke with Moe over the phone first, and he immediately put me at ease. He gave me his direct cell number, promised the car would be pulled up and ready, and asked me to text him when I was on my way. Despite my skepticism, everything happened exactly as he said--the car was waiting out front when I arrived. To make a long story short, I purchased the vehicle after a friendly and straightforward negotiation with the sales manager, Daniel, who was also amazing. Johnny in finance was equally great--patient, professional, and easy to work with throughout the paperwork process. Even after the purchase, Moe went above and beyond by personally helping retrieve my second key, which truly sealed the experience for me. Moral of the story: if you want a painless car-buying experience in 2026, go see Moe, Daniel, and Johnny. I'm only vouching for these three--but they absolutely delivered. read more

Just bought a brand new 2026 gle53 amg and David Eldridge went to battle to get me exactly what I needed. I'm beyond thrilled. Not to mention the place is like a gorgeous galleria of gorgeous cars!! read more

ALLEN in service is awesome. I have always had issues at other dealers in SFV. Nobody wants to help and is always too busy. If you have a Mercedes take it to Allen he is super fast in responding and always make sure my care is taken care of. Very easy to work with! Thank you!! read more

Evelyn was an amazing saleswoman, so helpful, informative, and honest throughout the whole process. It truly was a breeze. Best car buying experience, I will never go anywhere else as long as she's here read more

Keyes European - So happy! - Car Dealers Near Me - Sherman Oaks, California

I used to love this dealership, but they got changed with the horrible customer service. Once they offer you a price you ask them to negotiate, they start to show you attitude, and they're acting some bullshit This is not the way to sell the car. I believe they need to get trained or they need to replaced for different employees. i'm sure so many young people will be interested to work in this dealership instead of those ugly people. read more

Keyes European - EQS 450 - Car Dealers Near Me - Sherman Oaks, California

Update: after over 15 years of my family coming here, the sales manager Fernando, is rude, lacks professionalism, and has no accountabilty or respect talking to lifelong customers. The place has lost its loving family enviroment. This place as gone south since the original sales manager left. Go to Encino Mercedes instead. They will treat you with respect. David-- please do something about training your managers on how to communicate. How shameful to talk to customers like Fernando did. read more

Keyes European - E300 - Car Dealers Near Me - Sherman Oaks, California

After driving the same car for 11 years, I decided it was finally time for an upgrade. It was my first time buying a luxury vehicle but David Eldridge made the whole process so easy and really calmed my nerves. He took the time to show me all my options and went above and beyond to make sure I was getting the best deal possible. I love my new car. Thank you David!! read more

Keyes European - Car Dealers Near Me - Sherman Oaks, California

Purchased a GLE 350 in Dec 2025, Everyone at Keys provide us with a great experience, Gary, Casey and of course the Finance Manager Fernando. This is an Amazing Machine and we very happy and thankful to all you guys. God bless, we Love you! read more

The experience was amazing, Ali is such an amazing personality and respectful, right away he knows how to treat and take care of you as a customer I would recommend Ali and this place to any person who is looking to get a car and have the peace of mind he deserves, thank you so much! read more

Keyes European - Car I bought - Car Dealers Near Me - Sherman Oaks, California

Writing this to warn everyone about this dealership knowing of defects and not warning during sales process, and now refusing to rectify a SAFETY HAZARD, EVEN THOUGH WE HAVE A 2 YEAR OLD BEING DRIVEN DAILY IN THIS VEHICLE! BEWARE OF LEASING OR BUYING FROM THIS DEALERSHIP! We are extremely disappointed and concerned about our experience with this dealership. Since taking delivery of our Mercedes EQE 350+ with 21" rims and low-profile tires, we have experienced seven separate tire failures in a few months. These were not isolated "road hazard" incidents -- they occurred under normal driving conditions, including one blowout at approximately 50 MPH in rainy weather. Multiple independent tire specialists have told us that the combination of oversized rims and low-profile tires on a vehicle of this weight (EV) increases the risk of sidewall failure. We were never informed of any potential concerns about this configuration at the time of sale. During a recent phone conversation, Peyman (he leased us the car) acknowledged that this setup can be problematic due to the vehicle's weight and low-profile tires, and says it constantly happens to many customers, including HIMSELF. Had we known this prior to accepting the vehicle, we would not have agreed to this configuration!!? This car transports our two-year-old child DAILY. After seven tire failures, we no longer feel safe driving it. We have incurred repeated tire costs, towing costs, lost work time, and significant stress. We are now pursuing formal remedies because this pattern of failures is not normal and has substantially impacted the safety and usability of the vehicle. We hope this issue is resolved properly, but consumers deserve transparency before making a major purchase, especially when a safety issue involving a child is at play! so shameful. Would never go to this dealership again and we will be pursuing legal action unfortunately. read more

David Eldridge was my sales associate and he truly went to bat for me to get me the best deal. The experience was quick, they were efficient and the experience was enjoyable. made it an easy and enjoyable experience. Exceptional service -- I'll definitely be back and will refer friends and family. read more

The experience I had with Keyes European was one of the worst I've ever had with any dealership. After days of texting about a vehicle, I suddenly got a call from a pushy salesperson demanding my credit card number "right now" because someone else was supposedly in the store looking at the same one. When I questioned that ridiculous tactic, he got loud, rude, and hung up on me. That kind of behavior is beyond unprofessional -- it's manipulative and flat-out disrespectful. If this is how they treat buyers before a sale, I can't imagine how bad it gets after they have your money. Do yourself a favor and stay far away from this place. read more

Mo was really helpful with my journey to purchase my car with great customer service and always on top of everything read more

Keyes European - Car Dealers Near Me - Sherman Oaks, California

This is a shoutout to Michelle Ochoa! My experience with Michelle has been pleasant, fast and efficient. She is a very bright young lady and full of good energy which even made ME excited to purchase my car. I will definitely be sending my referrals to her because i cannot express the experience i had with her. She will take care of you from start to finish and even after the sale. Thank you Michelle for going above and beyond for me! read more

Keyes European - Car Dealers Near Me - Sherman Oaks, California

PUBLIC WARNING: KEYES EUROPEAN & MERCEDES-BENZ USA I trusted them. They broke that trust. Now, I'm here to make sure no one else falls into the same trap. On December 16, 2024, I purchased a 2014 Mercedes-Benz GLK from Keyes European. They promised quality. They promised it passed inspection. They lied. The car had hidden defects--oil leaks, an incompatible battery, worn-out parts, and a neglected transmission. They took my money and sold me a problem disguised as a machine of precision. I confronted them. They laughed. Told me a "discount" justified deception. Their arrogance fueled my anger, my pulse surged, and then--darkness. I collapsed on their showroom floor, overwhelmed by the weight of their fraud and my own rising blood pressure. They watched. Did nothing. No call for help. No concern. Just empty stares as if a man's life meant nothing. This is not about a car. This is about betrayal, neglect, and the price of deception. Keyes European is not a dealership. It is a den of liars. Mercedes-Benz USA is not a guardian of its legacy. It is a corporation that turns its back when its name is tarnished. So consider this your warning: If you walk through their doors, you walk into a trap. If you value truth, stay away. If you value justice, stand with me. They have one chance to make this right. If they do not, then I will do what must be done. read more

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The worst Mercedes Service Dept I've ever been to. They had my car for three weeks, said they repaired the problem and other repairs were done without repairing the main problem. Supervisor Rahi never returned my call after two weeks, although he did promise to get back to me. I will never go to this Service Dept nor will I ever buy a car at this location!! read more

I purchased a used car from this dealership several months ago and was promised a second set of keys. At first, my salesperson, Eve, was helpful, but he eventually stopped responding to my texts. Today, I called the dealership for help and spoke with an operator, Arianna, who asked me for my VIN. While I was looking for it, she thought she had put me on hold, but I could hear her making fun of me to a co-worker. She (sort of) apologized when I called her out on her behavior. I truly like my car, but I'm very disappointed by the lack of follow-through on something as basic as a promised key and the unprofessional way I was treated. I expected better from a dealership representing a luxury brand. UPDATE: After reading my Yelp Review, the Customer Relations department reached out to me and was extremely helpful. I picked up my new key on Sunday and got it programmed. Ultimately, they delivered on the luxury experience their brand promises--the service waiting area is clean and comfortable. Everyone who helped me was professional and friendly. I changed the review from 1 star to 3 stars. It would have been 5 stars if I had been connected with Fernie from the start to help me with the key, she is terrific. read more

Sigh.. I got my car here after getting my first Mercedes in calabasas and boy was the experience vastly different. I was helped by an internet sales manager named Daniel who's clear objective was to make the sale and go! Once he got my money I never heard from him and all interest in customer service vanished. I never received a spare key for my vehicle (this is customary in buying any new vehicle ), I received my car with the third row seating void of headrests, and my car was missing a tow hitch cover for almost a year before I finally was able to get them to get me a new one! I've called the store and Daniel countless times to rectify the missing items but only when I physically showed up did I receive help and it was still partial at that. As of now I still have no spare key and no headrests on my third row seats! All this to say.. I would suggest any other dealership besides keys as they only care to get your money and leave you incomplete . Van nuys please take notes from Beverly Hills and calabasas! Do better ! read more

Moe Kazemi is a legend! Great guy and showed me a range of cars that would suit my needs. Happily let me test drive every car. We negotiated on a great price and he was great in working together to get a deal we were both happy with. He also followed up twice to ensure everything was good with the new car and if I had any questions Will be returning when I need a new car. Cheers Mo! read more