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Keyes European

3.6 (1.8k reviews)
Open 10:00 am - 8:00 pm
Updated 3 months ago

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Nightmare experience--be extremely cautious with their CPO process. I purchased what was advertised as a Certified Pre-Owned (CPO) vehicle from Keyes European on July 14, 2025. Despite the listing, I was told during the sale that it wasn't actually certified and it was an "advertising error." The car was sold to me used "as-is," I was encouraged to purchased a $6,000 aftermarket warranty due to it being out of warranty. The red flags started immediately with finance. I intended to use my credit union; they ran my credit to try and beat the rate, couldn't beat it, yet processed the loan through their lender anyway without my consent, which I had to have corrected days later. Three days post-purchase, the car began shaking and emitting a foul odor. When I returned for service, I was first told I'd owe a diagnostic fee. On a follow-up visit, the story changed: I was told the car was under CPO warranty and I wouldn't be charged. I asked for the mandatory 165-point CPO checklist, they claimed it wasn't available for the vehicle. I was also provided Internal service records that contained the previous owner's personal info, which was all concerning to me. During the service visit I was advised I needed new motor mounts and was told Lysol would be sprayed on the filter for the smell. When the car was returned the odor was significantly worst. A few weeks later, a "Service A" alert ($800) appeared. I had just purchased the vehicle, so this was unexpected. I was told I was responsible since it was a used vehicle. I was also advised that the tires were worn and needed replacement. At this point, I questioned the CPO status because I know it should include a 165-point inspection checklist, in its condition I am not sure if it would have passed the rigorous required inspection. But again, they said it wasn't a cpo vehicle. Based on the service records I reviewed, it also appeared the vehicle had not had any documented A or B service for approximately two years prior to my purchase. After I involved Mercedes Corporate, the dealership acknowledged the car had been CPO all along--records showed they paid for the certification on July 9, days before my purchase on July 14th. After finally getting the company to acknowledge the vehicles CPO status they agreed to "unwind" the deal, promising to treat it as if the sale never happened. However, the nightmare continued. They sold the car at auction with my plates still attached. Because the Release of Liability they provided was flawed (listing the previous owner instead of me), I am now being hounded for New York toll violations incurred by the new owner. Keyes has finally agreed to pay the violation after months of going back and forth with the company. This experience has caused massive stress, financial loss, and a significant drop in my credit score due to the forced loan closure and the need to finance a different vehicle elsewhere. The Toll company is also threatening to add the bill to my credit.

Allison E.

I purchased my car in 2023. I found an A220 on Co-Pilot, which showed the car, the dealership, photos, and noted that it had $10K in upgrades. I knew I wanted it. When I arrived at the dealership on a Saturday morning, I was helped by Cristiano Cavalli, who became my advisor. After searching for about 30 minutes, he came back and said the car wasn't there. I showed him the listing and all the details, but he instead tried to show me a couple of other cars that were about $500 more than the price range I had discussed with him. I called him on Tuesday (three days later), and he told me the car had been found -- it was apparently in the area where pictures are taken. He asked me to come in immediately, but I couldn't because I was at work. He said that if I couldn't come in right then, someone else might buy the car, which was concerning since they couldn't even locate it during my initial visit. That evening, around 5:30 PM, I came after work and fortunately the car was still there. I took it for a test drive and decided to purchase it. By the time I took it home, it was already dark. The next morning, I saw how dirty the interior was -- there were M&M's in the door, dirt stuck to the passenger seat, and candy wrappers in the back seat. The car had clearly not been cleaned. I emailed Cristiano, and when he eventually replied, he told me to bring it back for a detail. What they considered a "detail" was just a basic car wash. The interior was not cleaned at all. I followed up to complain but never received a response. Over the next month, I noticed several issues: A loose panel on the passenger side A broken airbag button on the driver's side The left side of the steering wheel controls not functioning I messaged Cristiano multiple times with no response. About six weeks after purchase, I received a call from the receptionist saying my windshield had been delivered and asking when I could come in to have it replaced. I had no idea what she was referring to. She explained that Mercedes replaces aftermarket windshields with OEM glass and seemed surprised when I told her I hadn't been informed. I mentioned that I had just spent $800 on tint and asked if I would be reimbursed since this wasn't disclosed. She said no, and that was the end of the conversation. At that point, I reviewed my paperwork and realized I had never received or signed the Certified Pre-Owned (CPO) checklist that documents inspection findings. When I requested a copy, it stated that everything "looked good." If that were true, I wouldn't have needed a new windshield, steering-wheel controls, airbag button, or panel. My salesperson never signed the checklist, it was never reviewed with me, and I never signed it. When I later took my car for service at Mercedes-Benz of Beverly Hills, they confirmed the CPO inspection was likely never completed, as the unsigned checklist was attached to my contract. After months of trying to reach someone, I eventually got a call from Tito, who I believe is the service manager. He connected me with Rocio, who began helping me go over the issues and get things scheduled. After 2 months of inconsistent communication, she stopped responding. Calls and emails went unanswered. All of these issues should have been covered under warranty. Cristiano told me I had a five-year warranty, which I thought was great. However, when I reviewed my contract, I saw that the warranty section had never been filled out. Mercedes-Benz of Beverly Hills later confirmed that my warranty was only one year and had already expired. I was in (poor) communication with Rocio from November 6 to December 22, and then didn't hear anything again until April 2024. On April 8, Rocio emailed saying she'd have someone reach out to schedule service, but no one ever did. I emailed again on April 11, 2024, and never heard back. I finally reached out again in 2025, which has also been a nightmare. It has now been almost two years since my purchase, and I continue to experience issues with the vehicle. The dealership has been unresponsive, and communication from both the sales and service departments has been extremely poor. They had my car for a month in June, finally fixing the issues from 2023. Just 2 weeks later, my coolant warning started going off. They tried to charge me $300 just for someone to look at my car...I took it to Beverly Hills Mercedes, and they looked at it for free, and even gave me a loaner. I don't know what they did to my car, but the coolant fix costs $2700. Since then, I've been trying to get my warranty paperwork with the correct information...again, no response from ANYONE. I have emailed or texted Rocio and other team members as follows 7/30/25 - Text, 8/2/25 - Text, 8/15/25, 8/26/25, 8/27/25, 9/12/25 - Text, 9/12/25, 9/13/25, 9/17/25, 9/24/25. The worst car-buying experience I've ever had. I love my car -- but I regret that anyone at Mercedes-Benz of Van Nuys received my business.

original Call Tag RMA Supplied by Keyes, Didn't Work!

ordered a OEM Part from Their online Parts Dept. Received a Part for a third Brake Light Replacement and the OEM Part Did not Fit. Had to order another OEM Part in order to resolve the Issue. Contacted the Dealership multiple times, they initially sent a return authorization and then when attempting to use this it did not work the RMA was not working. Each Time I contacted them regarding the return they said they were Working on it, well it was never resolved and each time the same response. They ordered this Part from a 3rd Party Supplier called Revolution Parts which is a Separate Company and that Company has multiple reviews of Fraudulent Parts being Sold over the Internet. Very Surprising that a Mercedes Benz Dealership chooses to utilize a third part resource rather than Supplying from Mercedes Benz. This is deceptive Marketing. As a owner of 5 Mercedes Benz Vehicles, I would never purchase anything from this Dealership!

Do not take your car here for any service, you will get it back with scratches everywhere they don't care about your car, I took my c63s in because i had a thermostat issue and i have warranty for it, or else i know not to take it to dealers for service work, they'll treat your car with no care, if you have an issue with your car and have warranty at least take it to a different mbenz dealer.

2025 C43 AMG

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Keyes European Reviews in Other Languages

Ask the Community - Keyes European

Does this location participate in the newly graduates offers? I was told there were offers for new grads, not sure.

Yes we offer new grad programs and currently enrolled student programs for more info contact ILAN anytime 310-922-2450

This dealership sold me a car 40 days ago that needs a new engine car was sold to me as is at 80000 miles does anyone know what i should do?

There is no law that mandates dealerships to disclose safety related issues and its doubtful you would be able to prove that the 40 days of you owning the car isnt the reason you need a new engine. But I would look up the history using the VIN… Read more

Does anyone have information on a cancellation or return policy after purchasing a used car? I'm having buyers remorse after purchasing a car yesterday?

If the car had any history that the dealer didn't disclose you might have a realistic reason to return. Some dealers may also have a buy back guarantee. Check your contract.

Don’t See Your Question? Ask Away!

Review Highlights - Keyes European

If you have a Mercedes take it to Allen he is super fast in responding and always make sure my care is taken care of.

Mentioned in 675 reviews

Read more highlights

Sherman Oaks Exclusive Auto - Before

Sherman Oaks Exclusive Auto

(176 reviews)

Sherman Oaks

I had a very disappointing experience at this shop. I was charged $767 for what should have been…read morebasic maintenance: an oil change, brake fluid flush, engine air filters (2), a cabin air filter, wiper blades, and a drain plug. After reviewing everything, I feel like I was heavily upsold on services and parts that either weren't urgently needed or could have been done at a much more reasonable price elsewhere. For example, my vehicle wasn't even due for an oil change yet based on my mileage history. I actually wanted to see if they would be honest about it, but instead I was still sold the service. What really bothered me is that the business promotes honesty and transparency, but my experience felt like the opposite. I didn't feel properly informed or given options -- just pressured into agreeing to expensive add-ons. If you have money to blow, then by all means go to this shop. I originally checked Google reviews and saw mostly positive feedback, which is why I chose this place. But after my experience, I went on Yelp and found multiple reviews describing very similar situations to mine. I strongly recommend getting a second opinion before agreeing to any services here. Unfortunately, I won't be returning.

I've always had a good experience here, and have mainly come for oil changes and smaller…read moremaintenance items on a few different cars. A more complicated problem with my car + an especially great experience at this shop left me wanting to leave a review! I started having some very common water pump and vacuum system problems with my beloved 718 Cayman S a few weeks ago - these are well documented issues with the car, but can be very difficult to diagnose and truly fix. When I first started having problems, I decided to go to another shop in the area to get a diagnosis to figure out what was going on. That shop gave me a lot of stress and very little confidence that we would get the issues sorted any time soon, so I decided to come here and met with Amir. Again, the vacuum issues on a 718 especially can be a bit complicated to diagnose. From the moment I started working through these issues with Amir, he was very good on communication, transparency, and did not in any way run up a bill of other random things just to try to get more money. He sent me photos every step of the way of what was being done to my car, communicated on parts coming in, etc - I felt very comfortable having my car there. When Porsche took longer than they had promised us to get a part in, Amir made the wait much easier by helping me out with a rental. The car was driving beautifully after I picked it up, but I ended up with a fault code again and I had to come back in - I don't fault Amir/the shop for this at all, 718 vacuum issues can be very complicated and oftentimes there is no "issue" left other than a ghost code. The experience of coming back here to diagnose why this code came back actually solidified my confidence in this shop - they were once again extremely transparent and very considerate in making my second visit quick and painless. My car is in phenomenal shape, and I saved a good amount of money (and headache) compared to what I was quoted at another spot down the street. Thank you Amir!

Anytime Auto Group

Anytime Auto Group

(274 reviews)

Sherman Oaks

Helped my son buy a car from them. I called and dealt with lots of other dealers and they were the…read moreonly ones that were honest about everything. The price was over $1000 less than anyone else on a comparable car. We drove an hour and a half to get there and the car was ready to test drive. After a 20 minute drive we decided to buy the car and because we were paying by check we were out of there in less than 30 minutes. That was the fastest car purchase I have ever made. The car looks in flawless shape and they not only showed us the Carfax, they showed us another more detailed report showing clear title and no accidents or damage. I liked that all the people there worked together to speed up the process. Again, we bought a car in less than an hour. I would highly recommend this dealership.

I honestly don't know who is writing all these negative reviews or why, but my personal experience…read morewith this company has been nothing but positive. I have been buying cars from these guys for seven years, and during that time I have purchased three vehicles from them. They are truly the best people I've ever dealt with when it comes to buying a car. Everything is always honest, fast, and straightforward, with no hidden issues or unpleasant surprises. The entire process is clean, transparent, and efficient every single time. Whenever I tried purchasing a car elsewhere, I constantly ran into strange and unnecessary problems--sometimes small, sometimes major. That has never happened here. That's why I confidently recommend dealing only with these guys. They are always willing to help with any questions, explain everything clearly, and genuinely care about their customers. You will never be misled or taken advantage of here.

Van Nuys CDJR - For those with kids. They actually have a nice area to entertain the kids while you wait or get your car.

Van Nuys CDJR

(2.4k reviews)

Van Nuys

I had taken my car to another dealership and the work took almost a month and broke down again 6…read moremonths later. I brought my car to Van Nuys CDJR and Albert took really good care of me and my car was fixed in a week. I was comforted by how confident Albert was that we'd figure it out fast and even dealing with my warranty company was a breeze. I'll definitely be bringing my Grand Cherokee back for any future needs!

THE SERVICE HERE IS THE WORST…read more When you call about needing service, the associates mislead you or intentionally leave out details like how long anything will take. Probably because even just an evaluation of the car's problem will take multiple days and the repair itself will take weeks. They tell you NONE OF THIS upfront. The associates are also the opposite of helpful or warm. They all make you seem like an asshole for asking questions. You also get different answers depending on who you ask, on topics ranging from what's covered to what things cost. Maybe the place is just way too overwhelmed and needs more employees and space. But the last time I almost got work there, I was told it would they would need my family's minivan for at least a few days if not weeks to fix one middle row seat that wasn't locking into place. Fed up (and having lost the car to them for weeks before), I left before the evaluation and instead went to Olive Auto in Burbank. Fixed up in a matter of hours. Never again with this terrible operation.

EZ Auto Group

EZ Auto Group

(327 reviews)

North Hollywood

The entire process was smooth as silk. I worked with Sam who helped me get a great lease for a…read more2026 VW Atlas SE. Zero money down! Just license, fees, and first month's payment DAS (due at signing). I started the process on Sunday afternoon when they were closed and went to the dealership on the following Saturday to pick up the car. This was the most stress free car buying experience of all time for me. Once I told Sam about the make, model, and trim I wanted with no add-ons, he went to work getting me the best quote. There was a dealer that quoted $13 more than the first dealer and Sam tried to get the dealer to come down in price to match the first offer. He didn't so we went with the first dealer to lock in a low monthly payment plus tax. None of that "cap cost reduction" nonsense you see in the car dealer ads that fool you into thinking you got a deal. You are just prepaying the lease and lowering your monthly payments. The deal that Sam got me was low selling price for the car, standard residual (set by the bank), lease rebate, zero upsell. In fact, I just dealt with Sam 100% of the time. I got the contract emailed to me to sign. Sam met me at the dealership to sign a couple of DMV forms. I wrote the check to the dealership, then Sam drove the car out to the pick up area. ZERO CONTACT WITH ANYONE AT THE VW DEALERSHIP! No games at the finance desk, no wasted time going back and forth, honest selling price of car, and standard money rate with the lease. Sam basically shielded me from all the high pressure sales tactic and made sure I got the best deal. Do yourself a favor and hire a professional like Sam to battle the dealership. This was truly and EZ experience and there was no fee or bill from Sam.

How do I love this group? Let me count the ways!…read more DEDICATION & GUIDANCE: I worked with Gary who worked really hard to find the vehicle I wanted and helped we figure out what was within my budget. He searched high! He searched low, and although we didn't get the vehicle in the color that I wanted, we found the vehicle I wanted! COMMUNICATION: Garry was outstanding at taking all of my calls and text messages and always replying to me even when he was busy with other customers he would always let me know he would get back to me and he did! Tips to the buyer or leaser: I strongly recommend women using this Auto Group broker. They are exceptional at understanding the needs and having multiple conversations until you are able to figure out which vehicle you want versus what you actually need. As this was my first time leasing a brand new car Garry helped to organize the structure of how to go about getting the vehicle. I think the only thing I would've liked that did not happen is that he would've been able to actually go down with me to get the car at the dealership in Culver City. Typically how it works is you do everything online! Garry does all the heavy lifting and negotiating and getting it down to a price that is within your budget or finding you a vehicle or having you wait until the time is right. Please feel free to send questions if you have any I would be happy to answer them about EZ Auto Group and especially Gary. He is an exceptional young man with extreme patience, and a wonderful sense of humor. You will not be sorry working with them!

Keyes European - car_dealers - Updated May 2026

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