This review is for Mehr Mazandarani of Keyes European. I came to the dealership late night and would like to inquire about a particular vehicle. Unfortunately, there was no one available to entertain my inquiry at the moment so I left the lot and that was my mistake for it was really late and everyone must have been gone for the night. At my way home, I was contacted by Mehr by several communication avenues and insisted to come back. I told her that I would be coming back the next following day since it was late at night. She did her very best to accommodate me at the earliest possible time at my convenience even though that she has worked late the previous day. She has spontaneously communicated to me by sending photos and possible terms for financing even if she does not have to. Even at the following day to have the car prepped up early before the appointment. It seems like my story is a typical day to day grind on the sales in the automotive industry. My point is that I have never been cared for and no one really have the persistence to communicate to me even though there was not a guarantee that I would make the purchase. I have been shopping for a pre-owned vehicle and was never really treated like what Mehr did. I have been to other 4 dealership prior and left because I felt that I was not treated very well as a customer. I even got flaked by another sales person in a Huntington Beach dealership and never notified me that the vehicle that I set-up an appointment with has been sold the previous day and came the day we got to the place and car was no longer there and the sales person was not around for he called-in. Mind that I have to travel 79 miles one way from where I reside to the dealer location. Going back to the topic. You are in good hands if you get her as your agent. She explains the very detail of everything. I know that she did her very best because I could relate for I was in sales too from a different industry a very long time ago. Mehr truly is a gem. read more

I've been buying vehicles from Keyes dealerships for years, which is why my experience today was honestly shocking. We came in as serious buyers looking for a specific type of vehicle and gave the sales representative a list of the features and options we wanted. Instead of helping us find the right vehicle or discussing what was available, the sales rep rudely responded, "Can you even afford a $150,000 car?" I couldn't believe that was actually said to us. Whether a customer is shopping for a $30,000 car or a $150,000 car, no one should be spoken to or judged that way - especially before the salesperson has made any effort to understand the customer. We weren't asking for special treatment. We simply came in ready to shop and expected basic professionalism and respect. Instead, we felt judged and disrespected enough that we walked away from the dealership. After being a Keyes customer for years, it's extremely disappointing that one interaction could completely change the way I view the dealership. Unfortunately, after the way we were treated today, we will not be returning. read more

My experience with Keyes Mercedes has been extremely disappointing. My car was in the shop for two months to repair the cylinders. After finally getting it back, I expected the problem to be resolved. Instead, just one week later, the one side of the cylinders started giving me problems again and failed. Then, only two weeks later, the same issue happened again on the other side The most frustrating part was the lack of communication from the technician. I was promised that my car would be repaired and ready within one week, but that promise was never kept. Instead, I was left waiting with little to no communication and no clear explanation for the ongoing delays. Customers deserve honest updates and realistic timelines, especially when their vehicle has already spent months in the shop. I do want to recognize my service advisor Mike and then Hayk who was excellent throughout the process. They were professional, responsive, and did everything they could to help. Unfortunately, the repeated delays and poor communication from the technician completely overshadowed the otherwise positive service I received from the advisor. For a luxury brand like Mercedes-Benz, this level of service is unacceptable. Having my vehicle tied up for two months, only for the same cylinder issue to return almost immediately, has been incredibly frustrating and has seriously affected my confidence in the dealership's repair process. I hope Keyes Mercedes improves its quality of repairs, communication, and accountability so other customers don't have to go through the same experience. read more

I Purchased a battery for almost four hundred dollars, less than a year later I'm having issues and I get it tested with a printed report saying my battery is bad. Take it to the dealer where it was purchased with a two year warranty with my receipt in hand and they say we will not cover and can't replace my battery. If they can't take care of a simple battery issue you can imagine how'd they'd handle bigger issues with their clients. It really High lights the integrity of this particular location and how they do not care about their customers just their revenue above all else. read more

Anastasia at Keyes European made the entire process smooth, straightforward and stress-free. I drove 4+ hours to see the specific car I was looking for and they made it worthwhile, wih a competitive price and up front transparency. I would definitely make the trip to return when I'm ready for another Merc. read more

Had a great experience purchasing my AMG E53 from Mercedes-Benz. Chris was awesome to work with from start to finish. He provided amazing customer service, was very knowledgeable about the car, and made the entire process easy and stress-free. Chris was professional, responsive, and actually took the time to make sure I was comfortable with everything before I left. I never felt pressured or rushed, which made the whole experience that much better. If you're looking for a Mercedes, I definitely recommend asking for Chris. He went above and beyond and made the experience a great one. Really happy with my E53! read more

Keyes European - Car Dealers Near Me - Sherman Oaks, California

Completely unprofessional and unhelpful staff who are only interested in helping when they can make a sale and not for anything else

Took them almost a week and a half to diagnose and replace an ignition coil. When I went to pick up the car it took them 45 min to bring the car out. The employee decided to drive my car to the mechanic to drop off a key that he had in his pocket, while I was waiting, instead of bringing the car directly to me. Also, they disconnected my dash cam as well, which makes me suspicious. read more

This was my daughter's first car, and it should have been a happy day. Instead this dealership deliberately misled us. The salesperson called me repeatedly late at night and pressured me to sign before midnight while I was driving. Every single conversation was about a 24 month lease with the option to return the car three months early. The only number I was ever given was the monthly payment. Nobody walked me through the contract, nobody explained the terms, and a 42 month lease was never mentioned once. After signing, I discovered the contract was written for 42 months. When I called to fix it, the salesperson claimed I had discussed the terms with the finance department. That never happened. I dealt only with him. And now I cannot even reach the finance department. Nobody picks up, nobody calls back. This was not a mistake. This dealership is scamming people. The number was changed and I was rushed so I would not notice. My daughter is heartbroken over what was supposed to be her first purchase, and I am now fighting just to get someone to correct the contract to what we actually agreed on. Just don't deal with them. There are so many other dealerships that will follow every procedure and treat you with respect. read more

This review is for Edvard. The day my car was delivered, it already had problems. Since it was my first Mercedes, I had no idea who to call for help. I even called another Mercedes dealership, and they told me they couldn't help because I hadn't purchased my car from them. I can't even begin to describe how stressful and overwhelming that was. Thankfully, I found European Keys. From the very first phone call, they immediately put my mind at ease. Edvard became my service advisor, and from the first time I brought my car in, he took the time to listen to every concern I had. He genuinely cared and made sure all of the initial issues were repaired. Unfortunately, not long after, my car started having transmission problems. Every single time I brought it back, Edvard took care of me without hesitation. I had to bring the car in several times, and he always made sure everything was handled properly and that I was kept informed throughout the process. Finding someone who truly cares about their customers is rare, and Edvard went above and beyond every time. He turned an incredibly stressful experience into one where I felt supported and confident that my car was in the right hands. I can't thank him enough for his professionalism, kindness, and dedication. If you need your Mercedes serviced, I highly recommend asking for Edvard. He's the kind of person who makes all the difference. read more

Josh is the best every time!! Ten stars for efficiency and attention to detail. Come here all the time and always great read more

DONT BUY EXTENDED WARRANTY This review comes after many years as a loyal Mercedes-Benz customer and regularly using Keyes for service. Because of that history, this experience has been especially disappointing. When my vehicle had approximately 50,000 miles and the factory warranty was nearing expiration, my service advisor, Evette, recommended that I purchase a five-year extended warranty. Based on the way the coverage was presented to me, I understood that I was purchasing an additional five years or 100,000 miles of protection beyond my existing warranty. Unfortunately, that was not the case. I later learned that the extended warranty period was calculated from the start date of my original warranty rather than from the date I purchased the extended coverage. As a result, I paid thousands of dollars for what effectively amounted to only one additional year of coverage, despite my vehicle not yet reaching 100,000 miles. Had this been explained clearly at the time of purchase, I would have made a more informed decision. Instead, I was left with the impression that I had purchased five additional years of protection, which is not what I ultimately received. To make matters more frustrating, the wording of the contract appears to suggest that the five-year term begins on the purchase date, while the dealership interprets it differently. I understand the importance of reading contracts carefully, but I also expect transparency and honesty from a dealership I have trusted for years. This experience has left me feeling misled and disappointed. It has significantly affected my confidence in both Keyes and the Mercedes-Benz brand, and it will certainly influence my future purchasing and service decisions. read more

This was the worst dealership I've ever dealt with. I found a vehicle for my child that I was paying cash for, and the salesperson took all my information, including payment and personal information, and told me they would contact me when the paperwork was done, only to call 2 days later to say the vehicle was sold to someone who was willing to pay a higher price. I have warned you not to deal with this dealership because you will only be treated as the highest bidder. If you're signing the paperwork, just know you were the dummy that paid the highest possible price for the vehicle read more

A pretty dealership that lies and misleads. Times must be tough that they don't provide loaner cars as promised at time of purchase with theirMBNA prepaid service. They lied and we will never use them for service or another purchase. read more

Worst service ever experience with Brand new car with factory and extended warranty check engine is on and they telling i need to pay $620 for diagnoses only to see whats the reason check engine is on Mercedes your the KiNG of shit brands from now on read more

My husband recently got his car serviced here for an oil change and general maintainence check up. Their service was excellent and the oil change was delightful. They even offer you an Uber to send you home so you don't have long hours at the dealership to wait for your car to be done. Instead they give you the luxury to wait in the comfort of your home and call you to tell you when the service is done. The only thing we didn't like was that when we returned to pick up the car they didn't seem to pull up the serviced car in order that the tickets were placed to be brought up. Other than that, they are an efficient well oiled dealership especially their service department. read more

Dishonest Dealership that does not value customer retention. I've been a customer at this location since 2015. First car -2015, all good on service under lease. Second car - 2018 - service was good and made good under the lease agreement. Third vehicle- 2022 Purchased pre-owned The last car I purchased with this dealership was not a clean deal. In December of 2022 I purchased a c300 pre-owned. Gary sold me the car with his assistant. Car had a sensor on right side of car rearview mirror that was not working and they told me to bring it in to fix after purchase, the following week. I brought it in and "they fixed it" Fast forward a few months later, I call them to let them know the sensor again and they tell me it would cost an additional $250 to fix. Pay for something that was supposed to be working at purchase?? Make it make sense. Each time Gary sent me to service each time as his goal is to sell not deliver on promise for the customer to return with support and confirmation of what was promised at purchase. Moved out of state and had a dealership in Henderson, NV, make good on fix, not Van nuys location. Fast forward to March 2024, my mechanic tells me my coolant is leaking and from what he can tell, it's been there a while. He tells me to make sure I take the car back to Van nuys as what is needed is under warranty. I drive to the Van Nuys location and spend an hour waiting for management to approve the repair under warranty. Manager took another 2 hours for team to "check facts and check car" End of day they give me my car back and tell me nothing needs fixing. I drive back to Las Vegas, only to have Mercedes Henderson to show me a video of what is leaking in the engine for coolant and what needs repair. Van Nuys location doesn't want to take the work that is covered under warranty because the cash pay clients bring in more per hour for mechanics and team that gets paid off commission. I will never again trust this dealership. Dishonest and time-wasters. read more

We had an amazing experience at Keyes Mercedes-Benz. Earlier this year, we purchased a Mercedes-Benz C300 for my mom, and the process was smooth from start to finish. We had previously come here to purchase a Mercedes Sprinter van, so when it was time for my mom to get a new car, we knew we wanted to return. Compared to other dealerships in the Valley, the experience at Keyes stood out. Haley, our sales representative, was incredibly helpful throughout the process. Although she was relatively new, she was attentive, knowledgeable, and made sure we felt comfortable every step of the way. Victor in finance made everything straightforward and efficient, and Daniel was fantastic in helping us finalize the deal. We've also worked with Ilan in the past when purchasing the Sprinter van, and he has always been great to work with as well. Overall, this dealership consistently provides excellent customer service and a welcoming experience. Highly recommend! read more

I purchased my car in 2023. I found an A220 on Co-Pilot, which showed the car, the dealership, photos, and noted that it had $10K in upgrades. I knew I wanted it. When I arrived at the dealership on a Saturday morning, I was helped by Cristiano Cavalli, who became my advisor. After searching for about 30 minutes, he came back and said the car wasn't there. I showed him the listing and all the details, but he instead tried to show me a couple of other cars that were about $500 more than the price range I had discussed with him. I called him on Tuesday (three days later), and he told me the car had been found -- it was apparently in the area where pictures are taken. He asked me to come in immediately, but I couldn't because I was at work. He said that if I couldn't come in right then, someone else might buy the car, which was concerning since they couldn't even locate it during my initial visit. That evening, around 5:30 PM, I came after work and fortunately the car was still there. I took it for a test drive and decided to purchase it. By the time I took it home, it was already dark. The next morning, I saw how dirty the interior was -- there were M&M's in the door, dirt stuck to the passenger seat, and candy wrappers in the back seat. The car had clearly not been cleaned. I emailed Cristiano, and when he eventually replied, he told me to bring it back for a detail. What they considered a "detail" was just a basic car wash. The interior was not cleaned at all. I followed up to complain but never received a response. Over the next month, I noticed several issues: A loose panel on the passenger side A broken airbag button on the driver's side The left side of the steering wheel controls not functioning I messaged Cristiano multiple times with no response. About six weeks after purchase, I received a call from the receptionist saying my windshield had been delivered and asking when I could come in to have it replaced. I had no idea what she was referring to. She explained that Mercedes replaces aftermarket windshields with OEM glass and seemed surprised when I told her I hadn't been informed. I mentioned that I had just spent $800 on tint and asked if I would be reimbursed since this wasn't disclosed. She said no, and that was the end of the conversation. At that point, I reviewed my paperwork and realized I had never received or signed the Certified Pre-Owned (CPO) checklist that documents inspection findings. When I requested a copy, it stated that everything "looked good." If that were true, I wouldn't have needed a new windshield, steering-wheel controls, airbag button, or panel. My salesperson never signed the checklist, it was never reviewed with me, and I never signed it. When I later took my car for service at Mercedes-Benz of Beverly Hills, they confirmed the CPO inspection was likely never completed, as the unsigned checklist was attached to my contract. After months of trying to reach someone, I eventually got a call from Tito, who I believe is the service manager. He connected me with Rocio, who began helping me go over the issues and get things scheduled. After 2 months of inconsistent communication, she stopped responding. Calls and emails went unanswered. All of these issues should have been covered under warranty. Cristiano told me I had a five-year warranty, which I thought was great. However, when I reviewed my contract, I saw that the warranty section had never been filled out. Mercedes-Benz of Beverly Hills later confirmed that my warranty was only one year and had already expired. I was in (poor) communication with Rocio from November 6 to December 22, and then didn't hear anything again until April 2024. On April 8, Rocio emailed saying she'd have someone reach out to schedule service, but no one ever did. I emailed again on April 11, 2024, and never heard back. I finally reached out again in 2025, which has also been a nightmare. It has now been almost two years since my purchase, and I continue to experience issues with the vehicle. The dealership has been unresponsive, and communication from both the sales and service departments has been extremely poor. They had my car for a month in June, finally fixing the issues from 2023. Just 2 weeks later, my coolant warning started going off. They tried to charge me $300 just for someone to look at my car...I took it to Beverly Hills Mercedes, and they looked at it for free, and even gave me a loaner. I don't know what they did to my car, but the coolant fix costs $2700. Since then, I've been trying to get my warranty paperwork with the correct information...again, no response from ANYONE. I have emailed or texted Rocio and other team members as follows 7/30/25 - Text, 8/2/25 - Text, 8/15/25, 8/26/25, 8/27/25, 9/12/25 - Text, 9/12/25, 9/13/25, 9/17/25, 9/24/25. The worst car-buying experience I've ever had. I love my car -- but I regret that anyone at Mercedes-Benz of Van Nuys received my business. read more

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David is my favorite person here. He is empathetic, professional, but at the same time very friendly. As long as David is here I'll always give Keyes European my business. read more

Nightmare experience--be extremely cautious with their CPO process. I purchased what was advertised as a Certified Pre-Owned (CPO) vehicle from Keyes European on July 14, 2025. Despite the listing, I was told during the sale that it wasn't actually certified and it was an "advertising error." The car was sold to me used "as-is," I was encouraged to purchased a $6,000 aftermarket warranty due to it being out of warranty. The red flags started immediately with finance. I intended to use my credit union; they ran my credit to try and beat the rate, couldn't beat it, yet processed the loan through their lender anyway without my consent, which I had to have corrected days later. Three days post-purchase, the car began shaking and emitting a foul odor. When I returned for service, I was first told I'd owe a diagnostic fee. On a follow-up visit, the story changed: I was told the car was under CPO warranty and I wouldn't be charged. I asked for the mandatory 165-point CPO checklist, they claimed it wasn't available for the vehicle. I was also provided Internal service records that contained the previous owner's personal info, which was all concerning to me. During the service visit I was advised I needed new motor mounts and was told Lysol would be sprayed on the filter for the smell. When the car was returned the odor was significantly worst. A few weeks later, a "Service A" alert ($800) appeared. I had just purchased the vehicle, so this was unexpected. I was told I was responsible since it was a used vehicle. I was also advised that the tires were worn and needed replacement. At this point, I questioned the CPO status because I know it should include a 165-point inspection checklist, in its condition I am not sure if it would have passed the rigorous required inspection. But again, they said it wasn't a cpo vehicle. Based on the service records I reviewed, it also appeared the vehicle had not had any documented A or B service for approximately two years prior to my purchase. After I involved Mercedes Corporate, the dealership acknowledged the car had been CPO all along--records showed they paid for the certification on July 9, days before my purchase on July 14th. After finally getting the company to acknowledge the vehicles CPO status they agreed to "unwind" the deal, promising to treat it as if the sale never happened. However, the nightmare continued. They sold the car at auction with my plates still attached. Because the Release of Liability they provided was flawed (listing the previous owner instead of me), I am now being hounded for New York toll violations incurred by the new owner. Keyes has finally agreed to pay the violation after months of going back and forth with the company. This experience has caused massive stress, financial loss, and a significant drop in my credit score due to the forced loan closure and the need to finance a different vehicle elsewhere. The Toll company is also threatening to add the bill to my credit. read more

Keyes European - Car Dealers Near Me - Sherman Oaks, California

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Just had my S450 4 serviced. Excellent customer service! Donald Dorion was my service advisor. He is very KNOWELEGEABLE .Fantastic experience! It took only 2 hours to do the service including car wash! They reset the service light too. The car drives like new, WOW! Highly recommend Keyes European Mercedes for your service needes! read more

One of the worst dealerships in Los Angeles. I purchased a vehicle and later discovered it had been used as a loaner, which was not clearly disclosed before the sale. Since then, I've had to return to the dealership almost every week to resolve issues, and I was unexpectedly required to pay the registration. My experience was that the sales team was focused on making the sale rather than being transparent or providing good customer service afterward. I would not recommend this dealership read more

I want to personally thank Bill Parks for going above and beyond throughout my experience. From the moment I met him, I could tell he was someone who genuinely cares and gets the job done. He stayed engaged throughout the process, looked out for me, and made sure my concerns were taken seriously. It's rare to find someone who cares this much about a complete stranger and their experience. Thank you, Bill, for your professionalism, integrity, and outstanding customer service. I truly appreciate everything you did for me. read more

Keyes European service is like no other we had a car that had a few warnings pop up and since it seemed like an urgent matter i stopped by a local dealer near me with no appointment and they turned me away but the moment i came to Keyes Bill Parks took that worry away. He assessed the issues with the car and made the check in process incredibly easy and fast would highly recommend working with Bill if you have any service needs! Thank you Bill and Keyes European! read more

Came to Keys of Van Nuys Mercedes because I was interested in test-driving a GLE. We asked for a sales rep to help us out we were supposed to check out some cars together.I stepped away for a few minutes, only to come back and find that our salesperson had completely disappeared. HELLO?? Where'd you go, buddy??? So we went up to the 3rd-floor lot looking for him and asked another salesperson if he knew where our rep was. His response honestly BLEW my mind and was incredibly unprofessional. He looked at my family and me, not even kidding a straight face and said something along the lines of, "Well, he can see that you're not worth his time and not serious about getting a car." EXCUSE ME!!?? ARE YOU OKAY??? What a DUMB comment. Since when does wanting to TEST-DRIVE a vehicle before deciding whether to lease or buy make someone 'not serious'? That's literally the point of a TEST-DRIVE. Instead of being treated with respect, we were judged and insulted. No customer should ever be spoken to this way. If this is how potential buyers are treated, I can only imagine how they treat others. We left immediately and will be taking our business elsewhere. HAVE SOME RESPECT TO POTENTIAL CUSTOMERS. read more

Mehr made this experience unforgettable. I will be returning to and recommending her to my friends and family. I had an amazing experience working with Mehr when purchasing my very first GLC300! I was really nervous before coming here because I hate dealerships but from start to finish, she made the entire process smooth, informational, and stress free. She answered all of my questions, went through which options were best for me, helped me select the best car for what I wanted. If you're looking for someone trustworthy, professional, and easy to work with, HIGHLY HIGHLY HIGHLY recommend working with Mehr! read more

I just wanted to commend my Service Manager Danil Khlupin. He provides excellent Customer Service , always helpful and professional. I know I am in good hands with Danil. read more

They sold me extended warranty for Toyota, but later they didn't accept it,Never buy extended warranty from them,seller was

Do not be misled by the positive reviews--please read this carefully. After purchasing a Certified Pre-Owned Mercedes-Benz from Keyes European in August 2025, I experienced issue after issue with the vehicle for the next three months. Throughout the entire process, communication was poor, promises were not honored, and responsibility for the problems was repeatedly shifted onto me as the customer. Once the paperwork was signed, their willingness to help virtually disappeared. What concerned me even more was what happened after I shared my honest experience. I was contacted and pressured to change my review, with the claim that it would negatively impact the salesperson's pay. To me, this felt manipulative and unprofessional. Reviews should reflect genuine customer experiences--not be influenced by guilt tactics. Another red flag: not all management members list their email addresses on the dealership website, including the general manager. This lack of transparency mirrors the overall experience I had. If you want straightforward communication, accountability, and true customer care, I strongly recommend going to Mercedes-Benz of Thousand Oaks or Oxnard instead. My experience at Keyes European in Van Nuys did not reflect the standards one would expect from a Mercedes-Benz dealership. read more

Horrible experience at this dealership and would recommend everyone go elsewhere! Seems all the "good" reviews are for new car sales. I purchased a CPO and 4 days after driving off the lot, I got a flat tire warning and found out it was a failed patch on run flat tires. How was this missed during the rigorous inspection? After multiple calls where I was diverted, ended up calling MB customer service and got berated by a service rep. I submitted proof and was later told I would be reimbursed for this because it was their mistake, I've yet to receive the check and it's been almost 4 mths. Didn't want to write this review because I had another pending issue with them only giving me 1 key during purchase and they would order my spare key. Today I was told they're not obligated to because it's not written anywhere on my contract! How's that for customer service! read more

Scott Fuchs is a great service advisor! My car is notorious for getting flat tires and he always gets me in and out quick or if it's going to take time he will try to get me in a loaner car. read more

I was shopping for a Mercedes C 300 and got quoted over $500 with $2,000 down at Keys Mercedes in Van Nuys. Marianna at Mercedes-Benz of Calabasas got me an amazing deal at $400 with $2,000 down. Thank you, Marianna! I highly recommend her to anyone looking for a Mercedes C 300. read more

I'm updating my previous review to reflect our most recent experience with Keys European Mercedes in Van Nuys. After my earlier complaints, Charles T (business manager) responded publicly and stated that Ferri Garcia from customer relations would be reaching out to help resolve our issue. Based on that response, we expected some level of follow-through. Unfortunately, that has not happened. We have made multiple attempts to contact Ferri Garcia and the dealership since then, and have received no response at all. No calls, no emails, no updates. This is regarding a $1,200 gap insurance refund that we've been trying to resolve since December 2025. It is now March 2026, and we are still being ignored. It's extremely frustrating to see a public response that suggests help is coming, only to be completely ghosted afterward. At this point, it feels like the response was made just for appearances rather than to actually resolve the issue. We are still waiting for someone anyone from Keys European Mercedes to take responsibility and follow through. read more

Worked with Sydney on getting a good internet deal before driving all the way up from San Diego. Yakkov helped close the deal and everything went very smooth. No BS from this dealership which we appreciated. Definitely recommend! read more

Keyes European - 2025 C43 AMG - Car Dealers Near Me - Sherman Oaks, California

Hello Keyes, I came in 10/23/25 I wanted to pay for extended warranty I was helped by none less than Mr.Roddy Masihi " Finance Manager " . I am very pleased and happy He helped me he was super amazing great customer service very clear on explaining everything to me thank you roddy i appreciate you man you are the best, you rock bro! My Fav Mercedes Dealership !!!!! read more

Had an emergency that I had to get into service ASAP as I had my car towed in after hours, and despite no appointment and it was crazy busy I was able to leave my car there to do repair and I even was provided a loaner car while mine was out of commission! Highly recommend Keyes automotive and their service department. read more

Terrible service department. We leased a vehicle with them and will never do so again, or go there for service. Today, we had a service reservation with a loaner. Service advisor Haig stated that they have no loaners. I had taken 2 hours off work for the appointment. Meanwhile, other customers were getting their loaners. A manager, Suren Krdilyan, then told me, "we have had complaints about you." "You might try coming back in two to three weeks, but this would be the last time you would be getting a loaner." I asked who had made complaints about me and regarding what, and he said, "you know I can't tell you that." Meanwhile, my vehicle has safety/driveability issues, and they are sending me back out on the road because apparently I'm not one of their favourite customers. Avoid this dealership. read more

Poor customer service and I felt extremely rushed through the test driving experience. If I'm going to spend money on a brand new car, I'd expect the experience to be better than that. read more

After I bought a $200k car from them, they never return your calls if you have any questions !!!