Nice showroom. Anthony was very kind and helpful. He knows the cars and was very knowledgeable in answering my questions. I'd never considered a Tesla before, but he made good points as why I should add it to my lists of car companies I'm interested in comparing. My goal is to have a new car by my next birthday! The new Y is beautiful and now on the top of my list. They offer better finacing than my credit union. read more

My Experience With the North Hollywood Tesla Location I am sharing my experience with the North Hollywood Tesla location because I believe other Tesla customers should be aware of what happened to me. I have spent significant money on Tesla vehicles and, for a long time, genuinely enjoyed the Tesla brand and my cars. Unfortunately, my experience with the North Hollywood location has left me extremely disappointed and feeling that I was treated unfairly. During my dealings with this location, I was asked to make multiple deposits. Despite the money I spent and my history as a Tesla customer, I ultimately found myself banned from Tesla. From my perspective, this was especially upsetting because I repeatedly explained that I had not done anything wrong and asked for assistance in resolving the situation. I also attempted to get help from the location's manager, Vincent Ducoulombier. I explained my situation and made clear that I believed the decision against me was unjust. Unfortunately, I did not feel that my concerns were adequately addressed or that I received the assistance I was seeking. What makes this experience particularly frustrating is that I was someone who genuinely supported Tesla. I purchased and enjoyed Tesla vehicles, spent substantial money with the company, and had a positive opinion of the brand. I never expected to end up in a situation where I would be banned after making deposits and attempting to resolve an issue through the appropriate channels. I am sharing this account so prospective and existing Tesla customers can make their own informed decisions. Based on my personal experience, I would strongly recommend exercising caution when dealing with the North Hollywood location and carefully documenting every deposit, communication, and transaction. I hope Tesla will eventually review what happened, including the handling of my deposits and the decision to ban me, and provide a fair explanation and resolution. This article reflects my personal experience and perspective. Anyone considering doing business with this location should independently evaluate the circumstances and make their own decision. read more

Tesla employees took the time to help me get comfortable with the car. I really appreciate that! read more

Many thanks to Nadiya for help in purchasing 2 cars, full support in transactions and help even on her days off.

A little late but, I came the day after I purchased 2 Tesla's to ask a follow up question and was told by the sales rep... " Yeah, Richard isn't here anymore so none of us would be incentivized to help you since we wouldn't get credit."......and then he put his earphone back in. I thought he was kidding. He was not. read more

Nadiya deserves not only 5 but 10. I have been buying cars all my life, never came across someone so thorough. she answered every question I had, even on her days off. she responded within minutes. This is my first Tesla, so I was nervous about the process. she took care of me from A to Z. Service she provided is exemplary! She needs to be in a management position. So she can teach others how do it right. Thank you Nadiya! (probably if it wasn't for her, I wouldnt have gotten the tesla) read more

please don't visit this location. the customer service is very bad, rude and they are unprofessional. they lies to customers too. the manager name is Adan mareno. he is very rude, no manner. The other guy working here his name is Erik. He is rude and cus service is zero 0. Please don't waste your time. never visit there. They visited my time even I made appointment and scheduled to pick up the car. read more

The best Car ever Easy service no Gas Station Anymore if you're asking my opinion I will prefer to deal with Woodland Hills better than Sherman Oaks Branch read more

If you need help with registration or consultation, then Nadia is the best adviser! A very responsive and honest girl. We were lucky that we were served by her. In addition to English, she knows Ukrainian and russian. Definitely 5 stars!!! read more

Tesla - It's my new car - Car Dealers Near Me - Sherman Oaks, California

About 2 weeks ago I bought Model Y with this dealership and I can tell it's was worst experience of buying a car in my life. They ruined my memories about buying my 1st brand new car. I came to the dealership and said straight if I like everything I'm ready to leave on new car. I thought any manager dream about these words and would be ready do the best to make it. I've got the loan on my previous car but already got offer and said "if you approve finance on apr what I want I'm going straight to the guys who gave me offer,sell it and close my current loan". My main thing was not to stay with no car cause I've got pregnant wife and delivery was day in a day and I explained this to the manager. When we made application the started telling me to get approval I have to close the loan first. I was like okay I'll do it tomorrow cause it was kinda late( I came about 1-2pm and left 5pm cause they took so much time to make application) Next day I come back with papers about sold car and they still can't give me approval cause BANK don't reply em. Amm.... You guys offer 2% APR but you don't give finance. So they can't promise about ANY APR but offer you that. Also for get 2% they ask extra down payment which not telling before nowhere but that's fine. 3rd day I still wait just approval and start frustrating cause I'm with no wheels. And guy offer give me demo drive car for 24h. Dude,I yesterday stood in front of you with pregnant wife,2 dogs and 2 huge bags with stuff from previous car and you didn't offer me this?! So respectful... On the 4th day I just started call and message to the company and say that if they don't give me reply today I'm leaving to somebody else cause I'm done with that Sh*t Guess what? 1h later I get my approve on finance. So I have to argue to get reply??:) wow Then I had to pick up my car from THOUSAND OAKS location which is 30miles away by myself lol When I arrived they just directed me where's my car and said "go ahead this is your car you good to go" I was like... No presentation or anything lol Next day my friend told me they gave him year ago fre supercharge for free for 1year. I call em and ask do you wanna give anything?? They started tell like they gave me full self drive for free which was my referral and free internet 1st month free which they give for everyone and it cost $10 lol So...... Like I said it was the worst experience and ruined memories about 1st stand new car. Thank you Tesla you sucks read more

First thing I have to say is WOW! The experience I had at this business was phenomenal! It was the easiest and fastest experience I've ever had buying a car. My rep Nadiya was beyond incredible. She was with me every step of the way. Fast, informative, and caring. I met the manager of this location I forget his name but he was so nice and informative as well. Customer service is top notch! Thank you Tesla Sherman Oaks for such a great experience. read more

I first did a test drive at this location back in August 2020. I literally just showed up and did the test drive that same day. No waiting or hassle at all. A few days after the test drive I went back in to begin the purchasing process. Chris helped me throughout the entire process and he made it all so easy and stress free. The car was back ordered so I had to wait for the car I purchased. Chris was so responsive and patient despite my constant pestering with questions and inquiries. Overall I had a great experience! Once my car arrived, I was walked to my car and explained the process of driving it off the lot. Signed some final documents and I was on my way! Such an easy process! Thanks again Chris and Tesla! read more

Tesla - Grateful and happy - Car Dealers Near Me - Sherman Oaks, California

Everything! My advice is... There are TESLA's every where you look and they have showrooms all over the place. Even in MALLS! Before you purchase one, look at where their service centers are!!! I live in the San Fernando Valley near the 405 & 5 freeways. We were told by our salesperson that they have a repair shop in Burbank and one on Camarillo and these are the closest to me! BUT, (due to popular demand!) A new ONE (1) is being built in Valencia.). WOW what hero's they are! You should Yelp or Google the service centers and read the "Nightmare 1&2 star reviews. My wife, son & daughter and I went to drive one before we knew all of this! He told us we really recommend that you put down a $250 "Non Refundable" deposit to hold one because they are so "HARD TO GET" which was a TOTAL lie! We went home to get the best financing worked out and talked to a few friends (3 of them own these cars). We were educated and found out TESLA STOCK is DROPPING and all models are totally available! Sorry but when we learned the truth and heard the BS that sales people are told to pitch we will NEVER purchase one! EVER! I will NOT be another cow standing in line to be slaughtered! Oh.... One more thing, you can't lease one for 3 years to see if you really want to purchase it because they won't let you buy it when the lease ends. Lying cheating car salespeople..... SORRY..... PS, At the time of this writing I found out that they HAVE a repair shop in Van Nuys and the salesman didn't even know that! It figures...... Good luck read more

I went to this place, got in to show room, walked around observed every car there, surprised NON OF THE SELLERS talk to me at all. I'm a Latino person, but i can afford to get a Tesla. During there I notice another person (different race) walked in and Inmediatly got service with out ask a single question. I went to the seller and expressed my discomfort, he just said "oh nothing personal" . I hopen the dealerahip owner can read this, they (the sellers) make money they sell cars but if they continue with this attitude I doubt. read more

Parmida was excellent and super helpful! Did a test drive and was walked through the whole car!

My family walked in just to dip our toes into the EV experience and we are now happy owners. Can't recommend the service enough that Richard gave us. He gave us all the info we asked straight up, spent entire time on the test drive answering questions, and gave us all kinds of different breakdowns on payment plans between different vehicles. (On top of this, the place isn't as hectic as the Burbank dealership [although they were helpful too -- we went to both] but at Fashion Square Mall location, here, you really get some outstanding attention. Ask to speak with Richard if you want the VIP experience as a shopper.) read more

Zara is absolutely amazing!! Best car buying experience ever! Highly recommend coming in to Sherman Oaks Tesla to meet her. She is professional, thoughtful and patient! I have visited other Tesla dealerships and never got this type of service and attention. So happy I came to Zara who made me feel confident and informed about my purchase. Thank you Zara!! read more

Nadiya was truly the most helpful, knowledgeable and kind Tesla associate. She knew all of the ins and outs, made the process efficient and fast, and was so lovely throughout! I went in for a demo drive, and walked out an hour later owning a gorgeous new Model Y that I absolutely love!! read more

This Tesla location has always led to an easy and enjoyable experience. I've purchased multiple Teslas over the years, and the staff has always been super helpful. Especially Erick L. Highly recommended. read more

I highly recommend this Tesla location! Everyone was super nice, especially Micaiah. He greeted my girl and I with a smile and was very helpful, informative, and very professional. We were able to test drive a new model Y and checked out all the new features. The entire process took less than 30 minutes. Micaiah helped us a lot by explaining how the rebates work. Also, thanks to Mr Cooper for all the helpful information he provided us with. After driving the car, my girl decided she wanted to purchase her very first Tesla. She is extremely excited and looking forward to receiving her new Model Y! We will definitely be coming back soon for a Model 3. Thank you! read more

After i walked in and chose the car, i had let them know that i dont want to put more than 3k down payment and the salesman and manager told me "not a problem you first need to be approved for the tesla terms and we can adjust it once approved".. I paid the non refundable $250 to start application and once it was approved (after the hard credit inquiry) they had let me know that they cannot change the down payment. I left after paying $250 non refundable and a hard credit inquiry. I asked if at least i can get my credit report that they pulled and they said no. Ive had a tesla for 2 years prior and after it got totaled was interested to get a new one. The Mercedes EQS has 400 mile range and costs a bit less. Im done with Tesla. Poor manufacturing and terrible service. read more

Amazing customer service. Zara was extremely helpful, kept in touch throughout the whole process of purchase, answered all of my questions. Thanks to her getting my first Tesla was nice and easy. Absolutely love this car, but what's more - it was an absolute pleasure to work with Sherman Oaks office. Thank you Tesla and thank you Zara. Definitely going to recommend to all of my friends read more

I just purchased my first Tesla, Model Y, and I can't tell you how helpful the Tesla Advisors are at the Sherman Oaks location. Michaiah helped me with the purchasing part and Erik N. answered all my follow up questions on the vehicle after I picked up the vehicle. Thank you both Michaiah and Erik for making this transition from gas to electric so easy. I very much appreciate your great customer service! read more

Bought a car here last week. The showroom is inside the mall. Mason made the whole experience pretty great.

Mason was very helpful. Helped me with my purchase of a Tesla X and I could not have been happier! Thank you for the amazing service!!!

Can't recommend enough! Zara helped me from the moment I walked into the store. Talked to me about different options. Guided me through a test drive. Then answered my questions day and night for over a week over the holiday period until I was ready to commit to a car and helped me place the order over the phone. She stayed in contact with me after I took delivery of the vehicle to make sure everything was to my liking. She went above and beyond to make this a fantastic experience! Mad props to Zara! read more

Nadiya helped me a lot! She is the person I have ever met in car sales industry. Also they have really kind and helpful managers. I have a new Tesla Y now and changed my life quality. Thank you so much guys! read more

Tesla - Car Dealers Near Me - Sherman Oaks, California

My wife and I visited this store with intentions of learning about the Model Y and talk Tesla with potentially making the purchase. We walk in the store and one man representative is nose deep in his laptop doing nothing. We waited around for about 10 minutes. I asked him a question and he short answered me which suggested I was not important and put his AirPods in. Next, the woman rep came from the back, didn't acknowledge us either..strange...my wife and I are great at keeping our posture. However, to not be greeted or talked to at all made us feel a type of way. The lady rep returns back with some food, walks right past us and STILL DOESNT SAY ANYTHING. She walks towards the back and right before she enters the door a new couple comes in and she turns around and says Welcome To Tesla.. We have never felt more disrespected than this moment. So our body language changed and the woman rep made a gesture to the man rep and he asked if we had any questions. By this time, it was too late. The whole experience left us feeling speechless and slightly angry. This location has the worst customer service from our experience. Nothing about this made us excited about buying a Tesla today. I suggest they hire staff that has basic meet and greet skills because for such a quality automobile brand, this team is subpar. read more

The dealership experience was lousy. We were promised a bunch of perks (like 1000 free hours of supercharging and streaming music) but got nothing. Every time we've asked "hey, what about that?" they say "sorry, that promotion ended" or give us some other excuse. They also promised to help us configure all the settings, but nope. And on top of this, they didn't honor the price quote they gave us. Absolutely nobody there cared, and the attitude from the manager was offensive. If you want the car, get it -- it's only slightly above average -- but go to another dealership. However, it may be standard for this company to feed the customer a bunch of lies. read more

Special shoutout to Luis Carcano for helping me with ordering my model Y with options of my choice. He is extremely personal , informative and patient since we went back and forth on texting and e-mail. Never once he was pushy like a typical car salesman. He answered all of my questions to his best ability. I am a tech junkie and I was eyeing on model Y for a year. Thanks to his endeavors, I finally took the plunge of ordering recently with him (only my regret was to wait too long and price increase of $3000 since i was serious about it) I could have just signed up online deposit with $250 (another bummer instead of $100). But I owe my decision making process solely to Luis. I strongly recommend if anyone is on the market for Tesla and go see Luis Carcano @ Sherman Oaks. read more

Test drove a model 3 at this location. The staff was very friendly and the entire process was seamless. I now have a Tesla and I love it.

I just had a test drive with Jake. He is very knowledgeable, polite and pleasant. He took the time to answer all the questions I had when I first got there. Then, he showed me how everything works... well, not EVERYTHING lolll but everything I will need when I get the car and then some. Overall, great experience, great employee! read more

Jake was extremely helpful, he helped me learn to drive and gave very helpful information about the cars and tesla as a whole

Horrible experience. We scheduled a test drive online. We received a call confirming the test drive. Additionally, on the day that we had the test we called to confirm we can arrive early. The representative said arriving early would be fine. We arrived and the lady at the counter said they had no cars to test drive. She began to say that they don't call to tell customers if they have cars or not. But they for some reason they were able to confirm my early arrival. She began to ask us if we want to look at options and pricing. Sounded like a sales pitch. We drove 40 minutes to this location. Waste of 80 minutes (including drive back). This won't stop us from buying a Tesla. But worst customer service. What do they even pay them for? We walked in and there were five (5) people doing nothing. No customers. But they were too busy to pick up the phone to call their 4pm appointment time that no cars were available for test driving. Looks to me like their manager needs to evaluate how many they employ and who they employ. read more

sam gomez is the most handsome and helpful person i have ever met. he made my shopping experience the smoothest that it has ever been dealing with a car purchase. highly recommend him to anyone and everyone i know looking to purchase a new tesla. thank you once again and don't forget you have my number :) read more