Our experience here was excellent and beyond our expectation. After visiting the other six dealers in Southern California, it was clear that no other Hyundai dealer was as honest or perfectly suited to giving us and selling us the car we wanted. Don't bother going to any other Hyundai dealership in Southern California, they are not only quite poor in service, their car selection is also nowhere near Van Nuys. The sales person(IZZY) here was extremely professional knowledgeable and wonderful through throughout the entire process.!!!!! As a note, every other Hyundai dealer, we went to, was downright, dishonest and misrepresented every single car they had. Only at Van Nuys did you have genuine interactions with the sales staff? !!!!! read more

After my original bad experience, I was publicly invited by the dealership to reach out so they could discuss what happened. So I did, and was met with crickets. No reply. Nothing. At that point, the invitation felt like nothing more than a meaningless gesture to make it appear as though they care about resolving customer complaints, without actually following through. Even after all of that, I was still in the market for a Palisade, so I actually considered giving Van Nuys Hyundai another chance rather than driving an hour to Cerritos. That turned out to be a mistake. I called Van Nuys and was connected with John, and the nightmare continued. He was rude, condescending, hyper-aggressive, and spoke to me with ZERO respect. At one point, he actually told me he wasn't going to "waste his time" with me if I was going to price shop. He then asked whether I was the decision maker. I told him yes. Later, when he asked how I arrived at the monthly payment I was looking for, I mentioned that my husband had suggested it. .John immediately used that to tell me that apparently my husband was the one "in charge" after all and again, became just so condescending. Excuse me? The vehicle would have been in MY name, I was the customer on the phone, and I was the one paying for it. There are honestly no words to adequately describe the arrogance, rudeness, and disrespect I experienced from this man, and this was just over the phone. The bigger problem is that this wasn't one bad interaction with one employee at Van Nuys Hyundai. From my original experience, to the attempted purchase, to the person who publicly invited me to discuss my concerns and then never responded, and finally to John, every interaction reinforced the same impression: hostility, arrogance, and a complete lack of respect for the customer. The good news? I drove to Cerritos the very next day and purchased a beautiful Palisade SEL Premium. I received an incredible deal with a payment $220 LESS per month and $2,000 LESS down than what I had been dealing with here, and I most importantly, I was treated with respect throughout the process. So in the end, Van Nuys Hyundai did me a favor. They sent me straight to a dealership that knew how to treat a customer. Van Nuys Hyundai was an absolutely terrible experience from beginning to end. read more

Keyes Hyundai - The top right of the key fob casing was missing when Dulce handed me back my key. - Car Dealers Near Me - Van Nuys, California

Had a decent experience buying the car but have been trying to get in contact with someone via email to give me a clear itemized lists of costs because the loan felt way higher than it should have been and realized after the fact that they never showed me that before finalizing everything and just mentioned charges verbally during the process and couldn't keep track. It's on me to have paid more attention to this but their stupid fake AI sales assistant keeps responding to my emails saying they're working on it and I've never been contacted by a human being. I can't call because I work during the day and don't have time to sit and talk about this but I don't know why it's been impossible for a human to send me an itemized list. Don't buy a car here read more

Arrogance and insensitivity from service advisor: I own a 2025 Hyundai Ioniq 5, and received an "Important Safety Recall" as shown in the photo. The recall relates to a "Loose Rear Suspension Bolt." I called Keyes, which is the closest Hyundai Service Center to my home. When I called to make the appointment, In discussing the appointment with the individual on the phone, I noted that the letter said that "The actual time required to perform the recall remedy on your vehicle will take less than 1 hour, however your vehicle may be needed longer." I said that I would need to be out of the dealership no later than 2-1/2 hours after the 7:00am appointment time. He said that should be no problem. I arrived this morning a few minutes before 7. Went inside the service center offices, and they asked me to wait by my car. A few minutes after 7, I was approached by a service advisor, who introduced himself as Carlos. He began to enter information into his hand-held computer, and asked if I needed a ride anywhere. I mentioned that I didn't need a ride, I was just going to walk to a nearby restaurant, eat breakfast, and then come back to the dealership. I said that I just needed to be able to leave by 9:30am. HE CHUCKLED, and said that he would need the car for at least half a day. Frankly, his arrogance and flippant attitude triggered me and I lost my temper. I mentioned what the individual had said when I set the appointment and that the letter had said that the repair would take less than an hour -- he sarcastically told me to call the manufacturer. I asked for a loaner car, and he said not possible. NEVER did he mutter the words "I'm sorry" or otherwise apologize for the incongruity between what I had been told and what he was telling me. Needless to say, I left without having my car repaired, per the recall notice. Still waiting for a call back from the Service Director. We have choices. I don't think I'd choose to go to Keyes...their word cannot be trusted; why would I trust my car with them? read more

Keyes Hyundai - (Letter from Hyundai notifying of recall, and describing time necessary for repair) - Car Dealers Near Me - Van Nuys, California

Very happy with my car buying experience. John Morovitz was extremely friendly and personable, and helped negotiate a very fair price for my CPO Ioniq 6. Only real complaint was the long wait time for financing, but I would still recommend this as a great place to buy a car. No add-ons either! Just test drive, paperwork, then "Keyes"! read more

Keyes Hyundai - Car Dealers Near Me - Van Nuys, California

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From the start of my experience buying my new (to me) 2010 Toyota Prius. John Morovitz was helpful and happy to answer any questions I had about the car. I felt prioritized and treated well. I never felt pressured into buying the car I was there to buy and they never tried selling me on anything else other than the vehicle I was there for. When all was said and done, John also offered to commemorate the occaasion with a photo! So nice of him! Amir Monfared also did a heck of a job working through the financing side of it. He looked over everything with great detail and was even able to lower the interest rate a few points and laid all of the information down for me in a clear and concise manner. Ask for these guys when you walk into Keyes Hyundai of Van Nuys! read more

Keyes Hyundai - Two happy customers thanks to John Morovitz and Amir Monfared! - Car Dealers Near Me - Van Nuys, California

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You gotta get hooked up with John Morovitz! John is the tall white guy with the long blond ponytail, he is amazing guy. He really is on your side and he really makes sure you leave happier than when you came in. All aside this is the greatest man to shake hands with. Make sure you look for a John Morovitz. He has great connections everywhere for how long he has been in this business. Thank you John and his manager Benny for making business feel so good. You will need to meet them when you visit to make sure you got a great deal and an amazing experience. read more

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UPDATE (3/9): After the dealership responded here asking me to reach out, I attempted to send an email regarding vehicle I was interested in to (seanevans@lithia.com). However, the email was returned as undeliverable. I also want to note that I followed up with Shakespeare (Internet Sales Manager), who informed me today that the vehicle was sold. However, as of this afternoon, the car is still listed as available on the dealership's website and on platforms like CarGurus and TrueCar. Still hoping I get some clarification. read more

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Jacob went above and beyond for me!!! It took soooo many hours but we finally closed the deal! The customer service was top notch. I wasn't even planning on purchasing that day but they were so helpful and the deal was so good I couldn't say no. I absolutely love my car! Definitely contact either Jacob if you're looking to purchase a car from Hyundai!! read more

Keyes Hyundai - Beautiful certified pre owned ioniq 5 - Car Dealers Near Me - Van Nuys, California

Yeah, just another dealership full of dishonest folks. We like the car but after getting pressured into a loan we don't need, and promised that you could pay it off within 10 days we are now nearly a month and half into interest at a very high APR, and still can't pay it off. We weren't even informed of who even serviced the loan until 20 days after the sale, and then that company can't even get our account working to take a payment, not to mention they don't accept payments over 9 grand. So yeah, filthy scumbag car dealership liars. read more

Second review for this dumpster fire dealership and service center. So I always brought my car here for oil changes and maintenance. I purchased two cars here and my wife purchased hers here as well. Long story short they never rotated my tires and they were all cracked. They NEVER ROTATED MY TIRES... in all the times I took the car there... never even brought it up. Had to buy new ones because they were either purposefully doing that or completely ignorant to it... fast forward to now...THEY NEVER ROTATED MY WIFES TIRES EITHER. They are an absolute dumpster fire and scummy business. We won't be purchasing any more cars or services from Keyes Hyundai ever again. Total trash. You guys need to avoid this business at all cost. You will regret it. read more

DO NOT COME HERE. I am writing this review in the hope that it helps other customers avoid the experience I had. I was told that my trade-in would be fully covered and that my vehicle would be completely paid off through the deal. They were aware that I had other offers for my trade-in, including offers from Porsche and CarMax that were significantly higher. Despite knowing this, I was reassured that everything would be covered. After reviewing my final paperwork, I discovered that instead of my trade-in being fully covered as I was led to believe, an additional $13,000 was added to my loan. I feel I was not given a clear and honest explanation of the actual numbers before signing. I also discovered that multiple warranties and add-ons had been included without my knowledge or approval. One of the most shocking discoveries was a catalytic-converter warranty on my vehicle, even though I purchased a FULLY ELECTRIC HYUNDAI IONIQ 5, which does not even have a catalytic converter. Adding this type of warranty to a full EV is extremely concerning and makes me question how carefully these contracts are being reviewed. Another major concern is that I was not given printed copies of my paperwork and was only provided documents on a USB drive. Looking back, I feel this made it much harder to fully review everything before signing. I was sold a Hyundai Ioniq 5 with a financed amount that reached approximately $93,000, and I still cannot believe how this deal was structured. I feel completely misled and taken advantage of. I will be exploring my legal options regarding this matter. Please read every single page of your paperwork carefully, ask questions, and do not rely only on verbal promises. Please do not come here. read more

First car I've ever had was from this place. Drove a Veloster and ever since then I've been getting Hyundai for almost 10 years now. The newest car I got this year was an Ioniq 6 and it's amazing! The staff and the sales rep went above and beyond to help me make a decision and to have what works out for me. Michael/Mike was really sweet and helpful, took his time to show us the cars and answer any questions. Even after getting the car he checks up on me and I have never experienced that with the other sales rep that helped me throughout the years! Fred who's in the finance department, was also super helpful and made sure I understood the policies and procedures that needed to be mentioned. I can't wait for my next car in... 3 years haha Thank you Keyes Van Nuys Team for the great help! read more

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Had a recall with my lease and the Keyes Hyundai in Van Nuys was the dealer where I could get an appointment the soonest to get it repaired. Unlike other dealerships where they have a waiting room outside, here they had a whole area in AC with cold water, coffee, and TV. I wasn't there the whole time but enough to feel a hell of a lot better than if my waiting area, even under shade, was outside. The repair got done early, and for coming into their dealership, I got a coupon for a free oil change. Very friendly and helpful: a pleasant surprise! read more

Friendly and reasonable. it's never easy or inexpensive, but my salesperson, John Moro it's was pleasant, efficient, and personable- cool guy And great service!! read more

I've had 2 leased cars from them, and is now been servicing on my 3rd. Although I miss the apples and cookies, I wanted to write this review because Carlos the service agent went way above and beyond to help me today. I did expect to have to leave my car overnight, but he calmed me down and helped me understand why. He helped me with car rental and uber. But most of all, I felt he really cared. I have always had good experiences here. read more

5 stars all around for Miles! When I need to buy a car I will definitely be going here and only seeing Miles. My mother needed a new car after owning her Tucson for 14 years. We stopped by on a Tuesday night and Miles was there to greet us. He made the entire process so easy and smooth. My mom got to walk out with a brand new Tucson hybrid! He was friendly and not pushy and everything you want in a sale person. He definitely won my business for any future car purchases for me and my entire family. Thanks again Miles! read more

Keyes Hyundai - Car Dealers Near Me - Van Nuys, California

I don't buy cars from any dealership I go thru Brokers as an ex car sales person I know the drill. I do go for maintenance though, I had an appointment at 1:15 and I was seen at 1 by Clare, super professional and Polite. wasn't pushy about selling any other things but the ones I asked for. she promised me a time and my car was ready before that. didn't even feel the time pass. very happy with today's service. will return for any of my car needs with Clare read more

Keyes Hyundai - really liking that red color - Car Dealers Near Me - Van Nuys, California

I want to take a moment to thank the staff at Keys Hyundai for their exceptional customer service. From the second we stepped onto the lot, my dad and I knew we were in good hands. We came in to look at the 2026 Santa Fe and Palisade, and we quickly fell in love with the Palisade. There was only one issue: they didn't have the color in the trim we wanted. But that wasn't a problem at all -- the team immediately offered to source the vehicle from another dealership. After our test drive, we went inside to talk numbers. During negotiations, Sales Manager Taimur came over to shake our hands and walk us through our options. He was extremely smart, deliberate, and transparent in how he presented everything. We also had a truck to trade in, and I can confidently say this man is a genius with numbers. After just a few minutes of back-and-forth, they presented us with an absolutely incredible deal. On top of that, Taimur personally sourced the exact vehicle we wanted from Santa Monica and secured a great value for our trade-in. Very impressive. When it came time for financing, Lucine was professional, knowledgeable, and efficient. Truly 10/10 customer service. The paperwork process was quick, and what really stood out was that she took the time to explain everything clearly -- including the optional add-ons -- without any pressure. Our salesman Michael went above and beyond. He drove to Santa Monica to pick up our car, had it washed, and delivered it to us with a full tank of gas. We couldn't be happier with the entire experience or the purchase. The car is amazing -- the whole family loves it, and it's perfect for the little ones. I will absolutely be returning to this dealership in the future. I'm beyond pleased with my experience read more

I had one of the best service experiences. Service advisor Juan Carlos Montoya was extremely professional, precise, and highly organized. He and his team coordinated everything perfectly and resolved my transmission issue efficiently. I truly appreciate Juan Carlos Montoya and the entire mechanical team for their outstanding professionalism and high-quality work. Thank you. read more

Keyes Hyundai - Car Dealers Near Me - Van Nuys, California

I have never had positive experience with Keyes, whether it be Honda, Chevrolet, or now Hyundai. I have tried different iterations because when I drop my car off I can take transit home. Here are my issues: everyone in service is incredibly rude and condescending. It doesn't matter why you bring your car in, they are going to suggest nonsense repairs that are never under warranty. No one is ever concerned with how I might get home--there is no shuttle to speak of, and it never occurs to anyone to ask if I have a reliable way to get home. When I've chosen to stay and work in the lobby, no one has checked on me. Today was the final straw: I was told that it would take NINE HOURS to assess and fix my CarPlay. I took the bus home, and was called 45 minutes later to be told it was my fault. What's unfortunate is that nothing will happen. I have sent formal complaints to GMs and the car companies, but they don't care. I am not returning to Keyes, and will now be forced to go to Westlake or Oxnard, where at least they won't treat me like a latchkey kid who's too stupid to understand how cars work. read more

My husband and I were looking for a car for over a month and we found an Audi E-Tron that we were really interested in. John Morovitz was our sales rep. and he was GREAT! He heard our barriers and really helped us out, it was an extremely smooth process. THANK YOU JOHN! read more

Keyes Hyundai - Car Dealers Near Me - Van Nuys, California

I had a great experience at Keyes Hyundai of Van Nuys, and a big part of that was thanks to my salesperson, Ryan. From the moment I walked in, he was friendly, patient, and genuinely helpful without being pushy. He took the time to understand what I was looking for, answered all my questions clearly, and made sure I felt comfortable throughout the whole process. Ryan was very knowledgeable about the vehicles and helped me compare different options so I could find the one that best fit my needs and budget. The whole process was smooth and much less stressful than I expected when buying a car. If you're planning to visit Keyes Hyundai of Van Nuys, I definitely recommend asking for Ryan. He made the experience straightforward and enjoyable, and I really appreciate the great customer service. read more

Just adding to my review from July. They told me to contact someone to get help regarding my experience. I reached out, no response still and it's been almost a month. Quality customer service right there! read more

Made my deal with ruby and she was super helpful and eager to help. Ryan helped me get used to the car. Big guy, super friendly and nice. Loved the way he patiently explained our car. I liked my experience and I always like the coffee at the dealership. read more

My experience was amazing and fast with John Morovitz he was so helpful and friendly made the experience 100x better highly recommend!!!

After car shopping at so many dealerships and looking at so many cars, George was truly the best salesman in the business. He was so patient, kind, and understanding of what I wanted and what I was looking for in a car. To him it wasn't just about selling a car, he wanted to make sure I was confident, happy, and not pressured in my decision. If you're searching for a car and don't know where to go, come here to Keyes Hyundai and ask for George! read more

Keyes Hyundai - Car Dealers Near Me - Van Nuys, California

READ THIS before you purchase or lease a Hyundai from this dealership. If you're expecting the same Hyundai experience many of us have enjoyed for years, think again. You'll be presented with every available package and add-on, but somehow one very important detail can go unmentioned: your scheduled maintenance, including oil changes, may no longer be complimentary. That surprise doesn't come until you're standing at the service counter and handed a bill. So here's my question: What's the advantage of leasing if you're now expected to pay for maintenance that many customers reasonably expect to be included? Transparency matters. Customers deserve to know exactly what they're signing up for before they sign the paperwork--not after the first service appointment. It doesn't stop there. This dealership also has a policy of providing only a one-way Uber ride if you live more than 7 miles away. In Los Angeles, where many customers travel well beyond that distance to reach the dealership, this policy feels completely out of touch with reality. For the amount customers pay for these vehicles, this level of service is disappointing. Many competing brands offer complimentary scheduled maintenance for the first several years, provide loaner vehicles, or cover transportation both ways while your vehicle is being serviced. Hyundai built its reputation on value and customer loyalty. Unfortunately, this dealership no longer reflects those values. Before you sign anything, ask every question. Get every promise in writing. Compare what other manufacturers are offering. You may find that the dealership across the street provides better service, greater transparency, and more value for your money. As customers, we deserve honesty--not surprises. read more

Izzy from this group was very helpful and knowledgeable. He helped me get approved with his team and I love the new car! Everyone there was very kind and helpful! read more

The one star I can give is for reception. Both ladies were kind and professional. The rest of the staff were dismissive, condescending, avoided answering my questions and were generally rude. read more

I NEVER leave negative reviews, but if it happened to me, it can happen to you. I bought a car with 18k miles and drove it about 30 times before it had a catastrophic failure that cost over $7,600 to fix, and Keyes Hyundai coldly told me it's not their problem. They refused to buy back or even help with the huge cost to fix the car I just bought from them, and even ignored the Better Business Bureau when they reached out on my behalf. This was a true nightmare and I'm left deeply saddened by how people can treat each other. And if they comment on this review with condolences or an apology, know that it's fake. They had many opportunities to be polite or do what is right and they refused. I would recommend you stay away at all costs. read more

Hyundai is a franchise of fraud. My hyundai engine died while driving multiple times leaving me at risk of death. Hyundai knew about the problem, inspected the car, hid the problem, then FLAT OUT REFUSED TO HONOR the 100,000 mile warranty. Lawsuits to follow. read more

In a few words, I am grateful that they had "only" charged $995 for the Nitrogen gas in the car tires. It goes to show their integrity and fairness, l suppose. read more

I recently had a really great experience at Keyes Hyundai of Van Nuys, and I have to give a lot of credit to my salesperson, Ryan. From the moment I arrived, he was welcoming, professional, and easy to talk to. Buying a car can sometimes feel overwhelming, but Ryan made the entire process feel comfortable and straightforward. He took the time to ask what I was looking for, what my budget was, and what features mattered most to me. Instead of trying to push me toward something I didn't want, he actually listened and helped guide me through a few different options that made sense. Ryan was very knowledgeable about the vehicles and explained everything clearly, from the features of the car to the financing process. What I appreciated most was his patience. He answered all of my questions, gave me time to think things over, and never made me feel pressured. That level of customer service really stood out compared to other dealerships I've visited in the past. Overall, the experience was smooth, stress-free, and actually enjoyable. If you're planning on visiting Keyes Hyundai of Van Nuys and want someone who's honest, helpful, and professional, I highly recommend asking for Ryan. He made the whole experience much easier and I'm really happy with my purchase. read more

Just bought a 2012 Mazda3 from here and had a great experience. After doing a lot of research on reliable cars for first-time buyers, the Mazda3 was the car I really wanted. John Morovitz called me right away after I inquired and helped get the process started. He was friendly, answered my questions, and made everything easy and straightforward. As a first-time buyer, I really appreciated the help. I'm very happy with my Mazda3 and would definitely recommend this dealership. Thanks again, John! read more

Bought a new Tucson Hybrid Limited from this dealership. John Morovitz was my salesperson. I thought John was incredibly kind, calm, and reasonable during the entire process and negotiated a fair deal. From test drive to purchase, including a trade-in, the entire process only took about two hours. Couldn't have asked for a smoother car-buying experience. read more

Susan was the absolute best sales representative. She went above and beyond in every single aspect. As a woman, it can be very intimidating to walk into a sales lot and Susan made everything so easy and extremely comfortable from my first phone call and had everything by the time I got there. She had excellent knowledge about every single model, make, year. You ask it, she knows it. I will recommend her to all family and friends. Thank you Susan!!!! read more

I miss the courtesy car wash. The upgrade to the customer waiting area was very nice but miss the coffee and cookies you used to have. My service writer, John Shaw, was very pleasant and updated me as to the service on my car. read more

Sales team is dishonest and after negotiating the price on a car, and telling them I wouldn't be paying for the optional accessories, they never took them off the price and ended up sneaking a maintenance contract into the loan even when I told them I would not be paying extra for any additional maintenance or warranty packages. My sales woman was Nina, and the finance manager who did this was Fred Amilee read more

Keyes Hyundai replied to my email on 10/29 asking me to contact Sean Evans in the service department to try & rectify my problem. I emailed seanevans@lithia.com 3 times in the last 3 weeks with NO REPLY. Another scam by Keyes Hyundai. Be forewarned, do not deal with Keyes Hyundai Of Van Nuys, they DO NOT BACK UP any promise they extend on sales or service. read more