We just purchased our new 2026 Hyundai Palisades from John Morovitz and honestly had one of the best car buying experiences we've ever had. John was incredibly knowledgeable, professional, patient, and genuinely kind throughout the entire process. What stood out the most was that he completely avoided the typical exhausting back-and-forth dealership routine that most people dread. He made everything seamless, straightforward, and stress-free. In fact, this was the very first dealership lot we visited while starting our search, and after meeting John, we never even considered going anywhere else. His years of experience clearly show in how efficiently and comfortably he guides you through the process. It was by far the quickest and easiest new car purchase we've ever made, and we absolutely love the new car. It has an elegant luxury ride beyond the overpriced SUV's today... If you're looking for someone trustworthy, experienced, and easy to work with, we highly recommend asking for John Morovitz. read more

Keyes Hyundai - The 2026 Palisades - Car Dealers Near Me - Van Nuys, California

I NEVER leave negative reviews, but if it happened to me, it can happen to you. I bought a car with 18k miles and drove it about 30 times before it had a catastrophic failure that cost over $7,600 to fix, and Keyes Hyundai coldly told me it's not their problem. They refused to buy back or even help with the huge cost to fix the car I just bought from them, and even ignored the Better Business Bureau when they reached out on my behalf. This was a true nightmare and I'm left deeply saddened by how people can treat each other. And if they comment on this review with condolences or an apology, know that it's fake. They had many opportunities to be polite or do what is right and they refused. I would recommend you stay away at all costs. read more

I had a great experience at Keyes Hyundai of Van Nuys, and a big part of that was thanks to my salesperson, Ryan. From the moment I walked in, he was friendly, patient, and genuinely helpful without being pushy. He took the time to understand what I was looking for, answered all my questions clearly, and made sure I felt comfortable throughout the whole process. Ryan was very knowledgeable about the vehicles and helped me compare different options so I could find the one that best fit my needs and budget. The whole process was smooth and much less stressful than I expected when buying a car. If you're planning to visit Keyes Hyundai of Van Nuys, I definitely recommend asking for Ryan. He made the experience straightforward and enjoyable, and I really appreciate the great customer service. read more

UPDATE (3/9): After the dealership responded here asking me to reach out, I attempted to send an email regarding vehicle I was interested in to (seanevans@lithia.com). However, the email was returned as undeliverable. I also want to note that I followed up with Shakespeare (Internet Sales Manager), who informed me today that the vehicle was sold. However, as of this afternoon, the car is still listed as available on the dealership's website and on platforms like CarGurus and TrueCar. Still hoping I get some clarification. read more

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First car I've ever had was from this place. Drove a Veloster and ever since then I've been getting Hyundai for almost 10 years now. The newest car I got this year was an Ioniq 6 and it's amazing! The staff and the sales rep went above and beyond to help me make a decision and to have what works out for me. Michael/Mike was really sweet and helpful, took his time to show us the cars and answer any questions. Even after getting the car he checks up on me and I have never experienced that with the other sales rep that helped me throughout the years! Fred who's in the finance department, was also super helpful and made sure I understood the policies and procedures that needed to be mentioned. I can't wait for my next car in... 3 years haha Thank you Keyes Van Nuys Team for the great help! read more

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I miss the courtesy car wash. The upgrade to the customer waiting area was very nice but miss the coffee and cookies you used to have. My service writer, John Shaw, was very pleasant and updated me as to the service on my car. read more

I had an outstanding experience at this dealership! Everyone was very inviting and knowledgeable! I called to verify they had what I was looking for and what I could afford. Miles Blake arranged a great deal! I was able to go and find two options already waiting for me parked out front. Ryan Paymani was my amazing Hyundai host lol, wow!! He really made my mom and I feel right at home! So comfortable and easy going, we didn't feel pressure in any way which is kind of rare in the car buying process. He used his knowledge, honesty, and demeanor to close the sale. We were thrilled with him!! Absolutely wonderful!! After signing some paperwork, we went to see the wonderful Fred Amilee. What a guy!! He was again, so sweet to my mom and I! He helped us understand, in detail, which packages were right for me and helped me feel secure in my new car!! Very kind, considerate, and incredibly fast! Which is again so appreciated in the car buying process haha I really loved this location, everyone was fantastic to work with and interact with! I definitely recommend!! read more

5 stars all around for Miles! When I need to buy a car I will definitely be going here and only seeing Miles. My mother needed a new car after owning her Tucson for 14 years. We stopped by on a Tuesday night and Miles was there to greet us. He made the entire process so easy and smooth. My mom got to walk out with a brand new Tucson hybrid! He was friendly and not pushy and everything you want in a sale person. He definitely won my business for any future car purchases for me and my entire family. Thanks again Miles! read more

Keyes Hyundai - Car Dealers Near Me - Van Nuys, California

I don't buy cars from any dealership I go thru Brokers as an ex car sales person I know the drill. I do go for maintenance though, I had an appointment at 1:15 and I was seen at 1 by Clare, super professional and Polite. wasn't pushy about selling any other things but the ones I asked for. she promised me a time and my car was ready before that. didn't even feel the time pass. very happy with today's service. will return for any of my car needs with Clare read more

Keyes Hyundai - really liking that red color - Car Dealers Near Me - Van Nuys, California

I recently had a really great experience at Keyes Hyundai of Van Nuys, and I have to give a lot of credit to my salesperson, Ryan. From the moment I arrived, he was welcoming, professional, and easy to talk to. Buying a car can sometimes feel overwhelming, but Ryan made the entire process feel comfortable and straightforward. He took the time to ask what I was looking for, what my budget was, and what features mattered most to me. Instead of trying to push me toward something I didn't want, he actually listened and helped guide me through a few different options that made sense. Ryan was very knowledgeable about the vehicles and explained everything clearly, from the features of the car to the financing process. What I appreciated most was his patience. He answered all of my questions, gave me time to think things over, and never made me feel pressured. That level of customer service really stood out compared to other dealerships I've visited in the past. Overall, the experience was smooth, stress-free, and actually enjoyable. If you're planning on visiting Keyes Hyundai of Van Nuys and want someone who's honest, helpful, and professional, I highly recommend asking for Ryan. He made the whole experience much easier and I'm really happy with my purchase. read more

I really hope all their service advisors aren't as openly hostile to customers as John Shaw. I'm sure customer service isn't the service advisor's priority, but a simple "good morning," and a friendly, or even neutral, tone wouldn't hurt. read more

We had a very disappointing experience at this dealership. We visited on a Saturday afternoon, and upon walking in, no one greeted us. The employees seemed more focused on talking among themselves than assisting customers. One staff member ( David ) was helpful and helped us with test drive then, he asked us to wait for someone to assist us, but that person ended up leaving the dealership with another client right in front of us without saying a word. We were left standing there with no communication or acknowledgment. This felt very disrespectful and unprofessional. We were surprised by the lack of basic customer service and ultimately decided to leave. read more

Everybody was so helpful! Thought they would need my car for 3-4 days and I got it back the next day! Service was fast and efficient.

Dear Sir or Madam, I am writing to express my dissatisfaction regarding my recent experience with your company. I am very unhappy because I was unable to use the remainder of my warranty within the three-year period and had to pay out of pocket. When I asked about the reason, I was told that it was because I did not come in on time. However, I had undergone eye surgery and was in recovery at home for two months, which made it impossible for me to visit before my warranty expired. When I came in yesterday, it had only been two weeks since the warranty had expired. I made a great effort to come in despite my condition, as it is extremely difficult to manage daily tasks during recovery. I live alone, and under these circumstances, it was especially challenging. I came to your location with one eye covered and the other still blurry. Despite my situation, I was charged $739 without being able to use my warranty. I was in a vulnerable and urgent condition, and I do not believe this was the right way for the company to handle my case. I kindly request that you review my situation and consider a fair resolution Sincerely, [Farshid Mehdizadeh Namini read more

I have a recall on my paint because it's prone to chipping. I had really bad peeling of my car paint and Liliana took care of me here. She was very helpful and professional and my car looks great! It's annoying that this happens but at least I'm in good hands! read more

I bought my 2026 Hyundai Palisade SEL Premium at Keyes Hyundai Van Nuys using the COSTCO auto buying program. The sales rep, Ruby Chu, was outstanding!!! She worked really hard to ensure I bought the car that I wanted...very customer service oriented. If you're going to this dealer, ask for Ruby....you won't be sorry! read more

I was there the other day and was helped by Ryan. He is very good with the cars and was not pushy. I highly recommend seeing him when you go. He knows what he is doing and is always willing to help. Best dealer experience ever. read more

Horrible Horrible dealership to deal with. I have two kids. And last I heard their Palasade killing kids in the 3 rd row seat with a recall. They cancelled my appointment. And literally 2 weeks have passed. And I still can't get my car to get in for a recall. read more

This has to be one of the worst service departments I have encountered. STAY AWAY! I called to get details on my vehicle to get it fixed in a timely manner. Their employees decide my questions are too much so they hang up in my face. They couldn't find my warranty that I pay for every month through them . They said I don't have it . I get in contact with finance they figure it out Thank God . I go to the dealership they have me waiting for over an hour with no other customers there . I have tire and wheel warranty and there employee Jonathon say it will take two days for it to get approved. He is extremely rude and has no sense of urgency to help. I call my protection company they say it only takes an hour or two for the approval. They have no loaners per the loaner manager. I asked to speak with a manager they say it's none available. Seems like they need a whole new team of people who can assist costumers appropriately and get things done . read more

I don't know which is worse, their sales team or their service department. A couple of months ago, I went there to lease a car. Like a good consumer, I shopped around. The sales guy I was dealing with, Mike, was well aware that I was shopping numbers. When I came back to him with a counter offer, he acted as if I betrayed him. His response wasn't, something like I can't beat it. It was literally, I don't want your deal anymore. This was all after he claimed that his boss was a go for a better deal. The service department is even worse. I'll spare you the details. Suffice it to say I won't be going back. read more

My rep Arturo is terrific. My car was ready in the 2 hours as promised. I was given a coupon for a free by car wash. It's drive through. They wipe it off after I went through the tunnel. read more

My experience with Keyes Hyundai of Van Nuys became a huge problem! Two days after having my first 2 year service I went over my invoice when a friend asked to see my work order. He explained that nothing extra should have been done. The charges were almost $500. Upon checking the manufacturer recommendation and calling corporate, I was informed the first service is never recommended unless there is a musty smell . There was not. The second was a break flush recommended at 4 years or 60,000 miles. I had 8,000 miles. The person selling me these upsales was Modesto. Rather than being confrontational, I brought in a letter explaining why I wanted my money back. Immediately Modesto became angry and said that I needed to talk to someone else and refused to speak to me. I was passed onto Jonathan. He was very loud and angry. I asked him to please just look up these charges and show me where I'm wrong and I would apologize. Jonathan told me he would not look up anything and that they know their jobs. I then asked to speak to the manager. Jonathan told me to sit and wait at least an hour. He really spoke to me like I was a child. I waited 5 minutes before Tom the manager spoke to me. He insisted that he saw this happen one other time and that it "just popped up onto the computer". He said he would refund me. He pulled both Modesto and Jonathan into the office while I was waiting for some floor mats. They were quick and when done nobody said anything to me. Not 'I'm sorry for the misunderstanding'. Nothing. After speaking to corporate and The Bureau of Automotive Repairs, I discovered Keyes Hyundai of Van Nuys has an alarming number of complaints. They are not being honest with needed repairs and I strongly recommend that customers check your warranty and question repairs. The Bureau of Automotive Repair is collecting the promised check since they still have not sent me a check as promised. My experience and research shows a very dishonest company. read more

Ruby was so helpful when I needed paperwork from out of area. She was able to get me what I needed very quickly and was very communicative!

Really loved working with Ryan during my visit. He was able to tell me everything I needed to know and answer all my questions while also contributing to a positive experience. Would highly recommend asking for him if you're looking to do business with Keyes Hyundai! read more

Jonathan did a great job listening to my concerns and made sure everything needed was taken care of with my car.

I had an issue with the paint on my 2016 Elantra peeling and I needed to file a warranty claim. Liliana helped me through the entire process. She helped me submit the claim, arranged a loaner vehicle for me, and handle everything in between so the process was completely smooth. She's an asset to Keyes Hyundai on Van Nuys. Thanks for your help Liliana! read more

Walked into dealership. Looked like all the sales people were too busy on their phones to interact with me. I wanted to go in there to test drive a Tucson hybrid as my work is planning to acquire vehicles and I wanted to test drive one. The gentlemen already stated "what's in it for me if you don't buy from us, but I will help you since we are slow. He walked away to talk to his manager and then came back stating they didn't have any cars to test drive. Seems fishy. Guess Hyundai didn't care to have a sale and only wants their local dealerships to manage according to commissions versus brand reputation. read more

I spoke with Manny over the phone the night before coming in, and he had an attitude. I gave the dealership the benefit of the doubt and hoped the manager would be more reasonable--he had an attitude, as well. The next day, I came in to see the black 2022 Hyundai Tucson in person. Manny had sent photos beforehand and claimed those were the only issues. That was false. In person, the car was jerky, the brakes felt off, there was a disgusting smell, the buttons felt loose, and there was visible peeling inside that were never disclosed. I worked with Miles. Over the phone he was friendly, but in person--once it was clear I wasn't going to be walked all over--his attitude changed completely. He insisted the car was "perfect," which was laughable considering the obvious actual state of the car. When I asked a very basic question--what repairs had been done on a car with prior accidents--he couldn't answer, got frustrated, and ran to his manager like a six-year-old. Not to mention, when Miles ran, he took my driver's license and he did not return it to me. I asked for an independent inspection before buying (very reasonable, especially since no one could tell me the repair history). They refused, yet still expected me to buy the car? For context, I'm a young woman, and somehow I was the most rational person in a room full of grown men. The manager, Jack, was snarky, dismissive, and unprofessional. Everyone else seemed more interested in their phones than helping a customer. After reading the reviews, everything made sense. I'm glad I trusted my instincts. Avoid this place and take your money somewhere honest. Truly disappointed in this specific dealership, they give Keyes a bad name. read more

I'll start by saying I rarely do this, even if I have a bad experience. I know how much ratings like this mean to businesses, but I feel backed into a corner. I went in to the dealership on July 4th with my pregnant wife. We had two cars, a Hyundai and a Honda, and were interested in downsizing to a single car. My wife's Honda lease was up in two months and my Hyundai had 9 months left. We came to an agreement for Keyes to buy both cars out of their lease as part of a deal to start a new 3 year lease on a Hyundai Tucson at a monthly lease that matched the amount of my Ioniq 5 I was getting off of. They told us to turn off auto pay on our current leases and the finance department would handle the lease buyouts. First my wife's Honda was the issue. She began getting collections notices a few months later, so she called the dealership: they didn't know where her car was. She called Keyes Honda: they didn't know where her car was. After a week of calls back and forth she received a call back saying her car had been found and they would process her payment. It's been 8 months and they've yet to buy out the lease on my trade in. My credit report says I'm delinquent on payments, which has been a massive issue as we were trying to move into a larger place with our newborn this past January. I've called them a number of times. The first time I spoke to someone in their finance department at the end of December 2025, the person said they saw my account and wasn't sure why the payment hadn't been processed and that they would take care of it in the coming weeks. It's been over a month and it still hasn't been taken care of. I called back on February 18th to try to get answers, or to find someone that could process the payment. The person from the finance department told me that he saw no record of this deal to take over my lease, that his records showed I just handed over my car as part of the deal but was responsible for the remaining payments. I tried to reach out to the general manager of this location via email. No response. I followed up a few days ago. No response. I texted the sales rep that took care of my deal to get an answer for what was going on and why this hadn't been taken care of. No response. The process has been a nightmare from start to finish. My time is incredibly limited with a new baby at home. They've ignored the deal we made for 8 months and now I've been told the deal we made didn't exist in the first place. I really can't see myself ever getting a car with this dealership again after this experience. read more

First I absolutely love my ioniq5. But my issues with this dealer are on 2 fronts. 1. The sales people lie and try to position the 3 years of included maintenance as "full maintenance for 3 years". It's ONLY tire rotation and simple services like Blake fluid which is needed every 2 years is a $299 charge. 2. Service is SLOW! do the night drop off where you just leave ur car and drop the key in the box. If you go during the day you'll be sitting in your car for an hour just waiting. read more

Keyes Hyundai replied to my email on 10/29 asking me to contact Sean Evans in the service department to try & rectify my problem. I emailed seanevans@lithia.com 3 times in the last 3 weeks with NO REPLY. Another scam by Keyes Hyundai. Be forewarned, do not deal with Keyes Hyundai Of Van Nuys, they DO NOT BACK UP any promise they extend on sales or service. read more

Actual lies said to me today at Keyes Hyundai in Van Nuys: Me: How come this car doesn't have a window sticker? Salesman: None of our cars have window stickers. Me: (Looking around) Every single car on this lot has a window sticker except this car. It's a law, you're required to have a window sticker. Salesman: Really? Me: I need to know the out the door price. Salesman: No problem, you can have it for the advertised price. Me: No, I want the out the door price. Salesman: No worries. I'll sell it to you for the advertised price. Me: Are you familiar with the used EV instant rebate? Salesman: No. I haven't heard of that. Me: Eligible buyers of eligible used EVs get an instant 30% rebate. Salesman: (laughing) Oh yeah? From who? Me: THE US GOVERNMENT. Salesman: Let me see about that. He looks it up in the finance office, comes out and admits it's real. Yeah, no shit, moron. Me: I want to buy the car right now but I'm not paying $3500 for any of your insane add-ons. $700 for nitrogen in the tires? 78% of our air is already nitrogen. I'm not paying for any of this junk. Salesman: Yeah, I wouldn't pay for it either. Let me talk to my sales manager. Sales Manager: Here's the price with the add-ons. Me: I'm not paying for them. Sales Manager: Well, you have to. Me: No I don't. Cut To: Me walking out the front door. UPDATE: The email address they told me to contact them at below doesn't work. Just kicks back saying email is undeliverable. I tried it twice and both times it failed. Of course. That response below is completely performative and worthless. Kinda tells you everything you need to know about this Keyes Hyundai. read more

Car wash promised at 1hour and 30 minutes and it was ready at that exact time. Serive Advisor was friendly.

I took my Elantra there...Approched the first stand, the guy said firmly "I'm in a middle of something" not in a friendly way, the 2nd guy was good at first, did almost everything, then went on lunch break and i didn't see him anymore..Thankfully the 3rd guy helped me finally to rush up the work..Besides that the 2nd guy wanted to charge me 100+ dollars for a simple fuse change..Thankfully the 3rd guy didn't take anything from me which was a huge relief, because fuse change is the smallest thing..Should NOT cost anyone 100+ dollars..So yeah, i'm not sure to recommend this place or not.. read more

Leased my 22 Sonata Limited at Fontana because they were the only one who had the car I wanted in the middle of Covid. But service? Keyes Hyundai has the most efficient appointment & confirmation system around. Their Service Professionals are absolutely (proven) professionals. While waiting one time during a routine service, I saw for my self how Keyes Hyundai's Sales handled their customers: efficiently and with absolute class. I turned in my lease November 2025 and gladly had another Sonata... with Keyes Hyundai this time. Edmound Davoudian is indeed efficient and has a certain class above other typical sales professionals. He takes time to answer questions and concerns of customers. And he can easily compare features with all the trims. Price tug? Hyundai Keyes doesn't play with serious customers with serious deals. read more

The paint on my 2014 Hyundai Santa Fe is peeling and bubbling and looks absolutely awful. When I saw another identical car with similar issues, I looked into it and found that this is a KNOWN Hyundai problem for this make and model. HOWEVER, when we brought the car to your dealership to have them help us, they declined, stating the expired warranty and mileage as their reason for not fixing this problem. Until now, we have touted the longevity and service for my Hyundai. I am no longer comfortable with that. It is embarrassing to drive this car. And, I'm extremely disappointed in the dismissive manner with which you handled this KNOWN issue. It's all over the internet that Hyundai is aware of the problem and has worked with owners to rectify it, even after the warranty has expired. If you want to have the reputation for long-lasting, reliable vehicles and excellent customer service, this is NOT the way to go about it. I'll be contacting Hyundai directly and am considering posting reviews on wider platforms about our experience and overall disappointment. I would be happy to discuss this with you and work with you to find a solution. Feel free to contact me at 818-307-0918. Janine R. read more

The Finance team is not helpful and provides rude customer service when inquiring about simple lease-end options.

Just looked back to my experience before And find out everything is changed specifically with Akbar and John service advisors. They have been so concerned about their clients, made me to share my concerns with them from now on. Because they are very open minded to discussing issues and what ever in their power will give for clients satisfactions, I just have to bring up the issue and in their power what ever they are allowed to do for clients they did and would do we are the example. Thank you Honda of Woodland Hills specifically Service department Akbar and John advisors. read more

I want to take a moment to thank the staff at Keys Hyundai for their exceptional customer service. From the second we stepped onto the lot, my dad and I knew we were in good hands. We came in to look at the 2026 Santa Fe and Palisade, and we quickly fell in love with the Palisade. There was only one issue: they didn't have the color in the trim we wanted. But that wasn't a problem at all -- the team immediately offered to source the vehicle from another dealership. After our test drive, we went inside to talk numbers. During negotiations, Sales Manager Taimur came over to shake our hands and walk us through our options. He was extremely smart, deliberate, and transparent in how he presented everything. We also had a truck to trade in, and I can confidently say this man is a genius with numbers. After just a few minutes of back-and-forth, they presented us with an absolutely incredible deal. On top of that, Taimur personally sourced the exact vehicle we wanted from Santa Monica and secured a great value for our trade-in. Very impressive. When it came time for financing, Lucine was professional, knowledgeable, and efficient. Truly 10/10 customer service. The paperwork process was quick, and what really stood out was that she took the time to explain everything clearly -- including the optional add-ons -- without any pressure. Our salesman Michael went above and beyond. He drove to Santa Monica to pick up our car, had it washed, and delivered it to us with a full tank of gas. We couldn't be happier with the entire experience or the purchase. The car is amazing -- the whole family loves it, and it's perfect for the little ones. I will absolutely be returning to this dealership in the future. I'm beyond pleased with my experience read more

Excellent service like always. Thank you to Jonathan Hughes for always taking care of me.