been carless for 6 months after an accident and finally got my personal injury settlement and could get a car. found one I was looking for on auto trader at Keyes and John Morovitz reached out to me to schedule the test drive. Pretty smooth and not super annoying car buying process. Both John and Fred (financial) were extremely nice and helpful and were not super pushy about stuff (but this was a used car so less for them to offer) Was only there for a couple hours and left with the car I wanted so that was great. Thanks John and Fred read more

I submitted my car through KBB for an instant offer and Keyes immediately began calling and texting me nonstop for over a week. I explained I was out of town for several days, but the messages continued from multiple people, including a very odd "multiple choice" text asking me to select my intention for my own vehicle. When I finally had time to come in, Dulce assited me, whose attitude throughout was stale, rude, and completely unprofessional. I handed over my key fob for inspection. When she handed it back the top right of the casing broken off! It had minor wear but it was without a doubt intact when I handed it over. It appeared to me that the casing had been picked off, perhaps while inspecting it to see if it worked. When I questioned it, Dulce said "you gave it to me like that". Girl, please. You don't think I'd notice this? It's the unlock button. I had just driven over, locked the car it and it was fine. It was fine all day, and every day leading up to today. She went into an office to write the offfer while I waited in the lobby then comes back out with her stale attitude and an offer that was immediately reduced by over $1,000 due to a claimed 3,000 mile discrepancy in the original description of the car. The adjustment felt arbitrary and more importantly, it was completely inconsistent with standard mileage valuation, and a tactic that I declined on the spot. At this point I had enough. This whole experience was terrible so I gathered my stuff and as I was leaving I said that I had a far better offer elsewhere (actually w other places) and again that my key wasn't like that when I gave it to her. She made this sort of half laugh half snotty reflex noise as I walked away. Just imagine the noise a 13 year old girl makes when she hears something she doesnt like. That should give you an idea of the sound. The overall experience was aggressive in outreach, careless in handling personal property, and rude and dismissive when concerns were raised. Based on this experience, I would caution others from bringing a vehicle here, buying a vehicle here and especially relying on their appraisal process. I drove straight to another dealership who had also reached out and not only were they very professional and very nice, they offered me over $3,200 what Keyes did. Even you take out the fact that Dulce is awful and the other issues with property damage and relentless texting, their offer was incredibly low which is something that should be taken into consideration before entrusting this business to treat you fairly. Hard pass. read more

Keyes Hyundai - The top right of the key fob casing was missing when Dulce handed me back my key. - Car Dealers Near Me - Van Nuys, California

I NEVER leave negative reviews, but if it happened to me, it can happen to you. I bought a car with 18k miles and drove it about 30 times before it had a catastrophic failure that cost over $7,600 to fix, and Keyes Hyundai coldly told me it's not their problem. They refused to buy back or even help with the huge cost to fix the car I just bought from them, and even ignored the Better Business Bureau when they reached out on my behalf. This was a true nightmare and I'm left deeply saddened by how people can treat each other. And if they comment on this review with condolences or an apology, know that it's fake. They had many opportunities to be polite or do what is right and they refused. I would recommend you stay away at all costs. read more

From the start of my experience buying my new (to me) 2010 Toyota Prius. John Morovitz was helpful and happy to answer any questions I had about the car. I felt prioritized and treated well. I never felt pressured into buying the car I was there to buy and they never tried selling me on anything else other than the vehicle I was there for. When all was said and done, John also offered to commemorate the occaasion with a photo! So nice of him! Amir Monfared also did a heck of a job working through the financing side of it. He looked over everything with great detail and was even able to lower the interest rate a few points and laid all of the information down for me in a clear and concise manner. Ask for these guys when you walk into Keyes Hyundai of Van Nuys! read more

Keyes Hyundai - Two happy customers thanks to John Morovitz and Amir Monfared! - Car Dealers Near Me - Van Nuys, California

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UPDATE (3/9): After the dealership responded here asking me to reach out, I attempted to send an email regarding vehicle I was interested in to (seanevans@lithia.com). However, the email was returned as undeliverable. I also want to note that I followed up with Shakespeare (Internet Sales Manager), who informed me today that the vehicle was sold. However, as of this afternoon, the car is still listed as available on the dealership's website and on platforms like CarGurus and TrueCar. Still hoping I get some clarification. read more

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My brand new car with full coverage warranty they said they wanted to charge me 275 just to look at my problem? What the hell does that even mean. Stay away from this dealer stay away from Hyundai. Don't make the same mistake I did with this terrible brand. If your broke or cheap get a Toyota or Honda absolutely nothing else. STAY AWAY FROM HYUNDAI NO MATTER HOW GOOD OF A DEAL YOU THINK YOUR GETTING. You're welcome. read more

I had one of the best service experiences. Service advisor Juan Carlos Montoya was extremely professional, precise, and highly organized. He and his team coordinated everything perfectly and resolved my transmission issue efficiently. I truly appreciate Juan Carlos Montoya and the entire mechanical team for their outstanding professionalism and high-quality work. Thank you. read more

Keyes Hyundai - Car Dealers Near Me - Van Nuys, California

First car I've ever had was from this place. Drove a Veloster and ever since then I've been getting Hyundai for almost 10 years now. The newest car I got this year was an Ioniq 6 and it's amazing! The staff and the sales rep went above and beyond to help me make a decision and to have what works out for me. Michael/Mike was really sweet and helpful, took his time to show us the cars and answer any questions. Even after getting the car he checks up on me and I have never experienced that with the other sales rep that helped me throughout the years! Fred who's in the finance department, was also super helpful and made sure I understood the policies and procedures that needed to be mentioned. I can't wait for my next car in... 3 years haha Thank you Keyes Van Nuys Team for the great help! read more

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I had a great experience at Keyes Hyundai of Van Nuys, and a big part of that was thanks to my salesperson, Ryan. From the moment I walked in, he was friendly, patient, and genuinely helpful without being pushy. He took the time to understand what I was looking for, answered all my questions clearly, and made sure I felt comfortable throughout the whole process. Ryan was very knowledgeable about the vehicles and helped me compare different options so I could find the one that best fit my needs and budget. The whole process was smooth and much less stressful than I expected when buying a car. If you're planning to visit Keyes Hyundai of Van Nuys, I definitely recommend asking for Ryan. He made the experience straightforward and enjoyable, and I really appreciate the great customer service. read more

5 stars all around for Miles! When I need to buy a car I will definitely be going here and only seeing Miles. My mother needed a new car after owning her Tucson for 14 years. We stopped by on a Tuesday night and Miles was there to greet us. He made the entire process so easy and smooth. My mom got to walk out with a brand new Tucson hybrid! He was friendly and not pushy and everything you want in a sale person. He definitely won my business for any future car purchases for me and my entire family. Thanks again Miles! read more

Keyes Hyundai - Car Dealers Near Me - Van Nuys, California

I don't buy cars from any dealership I go thru Brokers as an ex car sales person I know the drill. I do go for maintenance though, I had an appointment at 1:15 and I was seen at 1 by Clare, super professional and Polite. wasn't pushy about selling any other things but the ones I asked for. she promised me a time and my car was ready before that. didn't even feel the time pass. very happy with today's service. will return for any of my car needs with Clare read more

Keyes Hyundai - really liking that red color - Car Dealers Near Me - Van Nuys, California

Just bought a 2012 Mazda3 from here and had a great experience. After doing a lot of research on reliable cars for first-time buyers, the Mazda3 was the car I really wanted. John Morovitz called me right away after I inquired and helped get the process started. He was friendly, answered my questions, and made everything easy and straightforward. As a first-time buyer, I really appreciated the help. I'm very happy with my Mazda3 and would definitely recommend this dealership. Thanks again, John! read more

I always have a really good experience here. Most recently I went to get my Tucson service and a gentleman by the name of John helped me. He was great. He helped me efficiently and professionally. Very happy with this place. read more

I recently had a really great experience at Keyes Hyundai of Van Nuys, and I have to give a lot of credit to my salesperson, Ryan. From the moment I arrived, he was welcoming, professional, and easy to talk to. Buying a car can sometimes feel overwhelming, but Ryan made the entire process feel comfortable and straightforward. He took the time to ask what I was looking for, what my budget was, and what features mattered most to me. Instead of trying to push me toward something I didn't want, he actually listened and helped guide me through a few different options that made sense. Ryan was very knowledgeable about the vehicles and explained everything clearly, from the features of the car to the financing process. What I appreciated most was his patience. He answered all of my questions, gave me time to think things over, and never made me feel pressured. That level of customer service really stood out compared to other dealerships I've visited in the past. Overall, the experience was smooth, stress-free, and actually enjoyable. If you're planning on visiting Keyes Hyundai of Van Nuys and want someone who's honest, helpful, and professional, I highly recommend asking for Ryan. He made the whole experience much easier and I'm really happy with my purchase. read more

I miss the courtesy car wash. The upgrade to the customer waiting area was very nice but miss the coffee and cookies you used to have. My service writer, John Shaw, was very pleasant and updated me as to the service on my car. read more

Brought my car in for service today that's the last time I will go there. They just yesterday added a fee for using a credit card, but didn't make me aware of that until I picked up my car. I had no way to pay but a credit card. Last time I had my car serviced there they charged me to change my cabin filter, but when I got home and pulled it out, it had never been changed. I went back. They admitted their error and changed it for me. Offered me no compensation for my time or trouble. read more

I want to take a moment to thank the staff at Keys Hyundai for their exceptional customer service. From the second we stepped onto the lot, my dad and I knew we were in good hands. We came in to look at the 2026 Santa Fe and Palisade, and we quickly fell in love with the Palisade. There was only one issue: they didn't have the color in the trim we wanted. But that wasn't a problem at all -- the team immediately offered to source the vehicle from another dealership. After our test drive, we went inside to talk numbers. During negotiations, Sales Manager Taimur came over to shake our hands and walk us through our options. He was extremely smart, deliberate, and transparent in how he presented everything. We also had a truck to trade in, and I can confidently say this man is a genius with numbers. After just a few minutes of back-and-forth, they presented us with an absolutely incredible deal. On top of that, Taimur personally sourced the exact vehicle we wanted from Santa Monica and secured a great value for our trade-in. Very impressive. When it came time for financing, Lucine was professional, knowledgeable, and efficient. Truly 10/10 customer service. The paperwork process was quick, and what really stood out was that she took the time to explain everything clearly -- including the optional add-ons -- without any pressure. Our salesman Michael went above and beyond. He drove to Santa Monica to pick up our car, had it washed, and delivered it to us with a full tank of gas. We couldn't be happier with the entire experience or the purchase. The car is amazing -- the whole family loves it, and it's perfect for the little ones. I will absolutely be returning to this dealership in the future. I'm beyond pleased with my experience read more

i just purchased a vehicle and very disappointed. i drove off the lot and the right headlight did not work. two days later the check engine light went on. cylinder one on the engine had a misfire and i had to replace it and the coil aswell and all spark plugs. i'm super disappointed because i need this vehicle and now trusting this dealship set me and my family back. i know it was a used vehicle but quilty and ownership responsibility on what you put customers in and there children should be valued. i live an hour away and i did'nt even try to call because i was not going to get around the fact is that i'm screwed. my vehicle was 2016 ford fusion. read more

We had a very disappointing experience at this dealership. We visited on a Saturday afternoon, and upon walking in, no one greeted us. The employees seemed more focused on talking among themselves than assisting customers. One staff member ( David ) was helpful and helped us with test drive then, he asked us to wait for someone to assist us, but that person ended up leaving the dealership with another client right in front of us without saying a word. We were left standing there with no communication or acknowledgment. This felt very disrespectful and unprofessional. We were surprised by the lack of basic customer service and ultimately decided to leave. read more

I was there the other day and was helped by Ryan. He is very good with the cars and was not pushy. I highly recommend seeing him when you go. He knows what he is doing and is always willing to help. Best dealer experience ever. read more

Dear Sir or Madam, I am writing to express my dissatisfaction regarding my recent experience with your company. I am very unhappy because I was unable to use the remainder of my warranty within the three-year period and had to pay out of pocket. When I asked about the reason, I was told that it was because I did not come in on time. However, I had undergone eye surgery and was in recovery at home for two months, which made it impossible for me to visit before my warranty expired. When I came in yesterday, it had only been two weeks since the warranty had expired. I made a great effort to come in despite my condition, as it is extremely difficult to manage daily tasks during recovery. I live alone, and under these circumstances, it was especially challenging. I came to your location with one eye covered and the other still blurry. Despite my situation, I was charged $739 without being able to use my warranty. I was in a vulnerable and urgent condition, and I do not believe this was the right way for the company to handle my case. I kindly request that you review my situation and consider a fair resolution Sincerely, [Farshid Mehdizadeh Namini read more

I don't know which is worse, their sales team or their service department. A couple of months ago, I went there to lease a car. Like a good consumer, I shopped around. The sales guy I was dealing with, Mike, was well aware that I was shopping numbers. When I came back to him with a counter offer, he acted as if I betrayed him. His response wasn't, something like I can't beat it. It was literally, I don't want your deal anymore. This was all after he claimed that his boss was a go for a better deal. The service department is even worse. I'll spare you the details. Suffice it to say I won't be going back. read more

I had an outstanding experience at this dealership! Everyone was very inviting and knowledgeable! I called to verify they had what I was looking for and what I could afford. Miles Blake arranged a great deal! I was able to go and find two options already waiting for me parked out front. Ryan Paymani was my amazing Hyundai host lol, wow!! He really made my mom and I feel right at home! So comfortable and easy going, we didn't feel pressure in any way which is kind of rare in the car buying process. He used his knowledge, honesty, and demeanor to close the sale. We were thrilled with him!! Absolutely wonderful!! After signing some paperwork, we went to see the wonderful Fred Amilee. What a guy!! He was again, so sweet to my mom and I! He helped us understand, in detail, which packages were right for me and helped me feel secure in my new car!! Very kind, considerate, and incredibly fast! Which is again so appreciated in the car buying process haha I really loved this location, everyone was fantastic to work with and interact with! I definitely recommend!! read more

Horrible Horrible dealership to deal with. I have two kids. And last I heard their Palasade killing kids in the 3 rd row seat with a recall. They cancelled my appointment. And literally 2 weeks have passed. And I still can't get my car to get in for a recall. read more

We bought a 2026 Santa Fe back in December of 2025. My wife and I were undecided between the Palisade and Santa Fe and needed help choosing what was right for us. Our sales person, Susana spent quality time with us test driving and walking us through all the features of both. After sitting down with her and our sales manager Jack we decided on the Santa Fe. This is our fourth Hyundai and we couldn't be happier. We love the SUV and the service we received at Van Nuys Hyundai. read more

Brought in car for regular covered maintenance (under 3 years EV multi point inspection) and service tried to upsell with 3 recommendations. Declined two, but authorized one (stupid me). Nearly $300 for A/C Evaporator Cleaning & Odor Treatment. No smells before treatment, now for 3 days I drive with windows open trying to get rid of the chemical smell. I love my car, but this was a bad experience. read more

Ruby was so helpful when I needed paperwork from out of area. She was able to get me what I needed very quickly and was very communicative!

Really loved working with Ryan during my visit. He was able to tell me everything I needed to know and answer all my questions while also contributing to a positive experience. Would highly recommend asking for him if you're looking to do business with Keyes Hyundai! read more

Keyes Hyundai replied to my email on 10/29 asking me to contact Sean Evans in the service department to try & rectify my problem. I emailed seanevans@lithia.com 3 times in the last 3 weeks with NO REPLY. Another scam by Keyes Hyundai. Be forewarned, do not deal with Keyes Hyundai Of Van Nuys, they DO NOT BACK UP any promise they extend on sales or service. read more

Actual lies said to me today at Keyes Hyundai in Van Nuys: Me: How come this car doesn't have a window sticker? Salesman: None of our cars have window stickers. Me: (Looking around) Every single car on this lot has a window sticker except this car. It's a law, you're required to have a window sticker. Salesman: Really? Me: I need to know the out the door price. Salesman: No problem, you can have it for the advertised price. Me: No, I want the out the door price. Salesman: No worries. I'll sell it to you for the advertised price. Me: Are you familiar with the used EV instant rebate? Salesman: No. I haven't heard of that. Me: Eligible buyers of eligible used EVs get an instant 30% rebate. Salesman: (laughing) Oh yeah? From who? Me: THE US GOVERNMENT. Salesman: Let me see about that. He looks it up in the finance office, comes out and admits it's real. Yeah, no shit, moron. Me: I want to buy the car right now but I'm not paying $3500 for any of your insane add-ons. $700 for nitrogen in the tires? 78% of our air is already nitrogen. I'm not paying for any of this junk. Salesman: Yeah, I wouldn't pay for it either. Let me talk to my sales manager. Sales Manager: Here's the price with the add-ons. Me: I'm not paying for them. Sales Manager: Well, you have to. Me: No I don't. Cut To: Me walking out the front door. UPDATE: The email address they told me to contact them at below doesn't work. Just kicks back saying email is undeliverable. I tried it twice and both times it failed. Of course. That response below is completely performative and worthless. Kinda tells you everything you need to know about this Keyes Hyundai. read more

Walked into dealership. Looked like all the sales people were too busy on their phones to interact with me. I wanted to go in there to test drive a Tucson hybrid as my work is planning to acquire vehicles and I wanted to test drive one. The gentlemen already stated "what's in it for me if you don't buy from us, but I will help you since we are slow. He walked away to talk to his manager and then came back stating they didn't have any cars to test drive. Seems fishy. Guess Hyundai didn't care to have a sale and only wants their local dealerships to manage according to commissions versus brand reputation. read more

Jonathan did a great job listening to my concerns and made sure everything needed was taken care of with my car.

Leased my 22 Sonata Limited at Fontana because they were the only one who had the car I wanted in the middle of Covid. But service? Keyes Hyundai has the most efficient appointment & confirmation system around. Their Service Professionals are absolutely (proven) professionals. While waiting one time during a routine service, I saw for my self how Keyes Hyundai's Sales handled their customers: efficiently and with absolute class. I turned in my lease November 2025 and gladly had another Sonata... with Keyes Hyundai this time. Edmound Davoudian is indeed efficient and has a certain class above other typical sales professionals. He takes time to answer questions and concerns of customers. And he can easily compare features with all the trims. Price tug? Hyundai Keyes doesn't play with serious customers with serious deals. read more

First I absolutely love my ioniq5. But my issues with this dealer are on 2 fronts. 1. The sales people lie and try to position the 3 years of included maintenance as "full maintenance for 3 years". It's ONLY tire rotation and simple services like Blake fluid which is needed every 2 years is a $299 charge. 2. Service is SLOW! do the night drop off where you just leave ur car and drop the key in the box. If you go during the day you'll be sitting in your car for an hour just waiting. read more

I bought my 2026 Hyundai Palisade SEL Premium at Keyes Hyundai Van Nuys using the COSTCO auto buying program. The sales rep, Ruby Chu, was outstanding!!! She worked really hard to ensure I bought the car that I wanted...very customer service oriented. If you're going to this dealer, ask for Ruby....you won't be sorry! read more

Just looked back to my experience before And find out everything is changed specifically with Akbar and John service advisors. They have been so concerned about their clients, made me to share my concerns with them from now on. Because they are very open minded to discussing issues and what ever in their power will give for clients satisfactions, I just have to bring up the issue and in their power what ever they are allowed to do for clients they did and would do we are the example. Thank you Honda of Woodland Hills specifically Service department Akbar and John advisors. read more

I really hope all their service advisors aren't as openly hostile to customers as John Shaw. I'm sure customer service isn't the service advisor's priority, but a simple "good morning," and a friendly, or even neutral, tone wouldn't hurt. read more

I had an issue with the paint on my 2016 Elantra peeling and I needed to file a warranty claim. Liliana helped me through the entire process. She helped me submit the claim, arranged a loaner vehicle for me, and handle everything in between so the process was completely smooth. She's an asset to Keyes Hyundai on Van Nuys. Thanks for your help Liliana! read more

I spoke with Manny over the phone the night before coming in, and he had an attitude. I gave the dealership the benefit of the doubt and hoped the manager would be more reasonable--he had an attitude, as well. The next day, I came in to see the black 2022 Hyundai Tucson in person. Manny had sent photos beforehand and claimed those were the only issues. That was false. In person, the car was jerky, the brakes felt off, there was a disgusting smell, the buttons felt loose, and there was visible peeling inside that were never disclosed. I worked with Miles. Over the phone he was friendly, but in person--once it was clear I wasn't going to be walked all over--his attitude changed completely. He insisted the car was "perfect," which was laughable considering the obvious actual state of the car. When I asked a very basic question--what repairs had been done on a car with prior accidents--he couldn't answer, got frustrated, and ran to his manager like a six-year-old. Not to mention, when Miles ran, he took my driver's license and he did not return it to me. I asked for an independent inspection before buying (very reasonable, especially since no one could tell me the repair history). They refused, yet still expected me to buy the car? For context, I'm a young woman, and somehow I was the most rational person in a room full of grown men. The manager, Jack, was snarky, dismissive, and unprofessional. Everyone else seemed more interested in their phones than helping a customer. After reading the reviews, everything made sense. I'm glad I trusted my instincts. Avoid this place and take your money somewhere honest. Truly disappointed in this specific dealership, they give Keyes a bad name. read more

Everybody was so helpful! Thought they would need my car for 3-4 days and I got it back the next day! Service was fast and efficient.