I recently was in the market for a small to medium-sized SUV, having previously driven a Honda Pilot. I visited Toyota, Honda, and Kia to explore my options, but finding the right car within my budget was challenging given rising car prices. I ultimately ended up purchasing a Kia Sportage from Jacob at Van Nuys Kia. Both Jacob and his manager worked eagerly to match my options and stay within my tight budget. The new Sportage drives so smoothly, and I've been very impressed with it. If anyone is looking for a new car on a budget, I highly recommend checking out Van Nuys Kia. read more

We appreciated the low key, no pressure approach of the sales agent Esme Alvarez and the sales manager, Stuart Romero. They answered all our questions in a very straightforward and clear fashion And negotiated with us in good faith. It was one of the better experiences we've had with car dealerships. We recommend Kia Van Nuys without reservation read more

Since I have an old car, I have been thinking about buying a new car for some time now. Even though I love my car, for the past 8 years, all I do is fix/repair and drive it again. I try not to drive too far, not to put gas or more miles on it. They have variety of used and new cars. With that being said, after having lunch at Burger King, the Van Nuys KIA was literally 7 minutes away. I have always liked those compact Korean cars. Walked in on the 17th of this month at 4:20pm, and was nicely greeted by one of their car salesman --Harry, and his general manager by the name of Hossaine. Both professional, nice gentlemen. Harry took over and took me to their cubicles to discuss with me what my options are. After showing some nice cars on the computer such as KIA Forte--2023, KIA k-4 LXS, 2025, which cost $22,117.00 and few others. They also do loans, financing, trade ins too. I was mostly interested in a white car, between the range/year 2023-2025. There was something that caught my eye and I asked Harry if I can test drive that car. He said sure, will be right back in about 10 minutes, because the car that I was interested in was in a different lot. Harry was gone for a good 35 minutes and I had to go pick my son up from work. Told Hossane to call and let him know that I have to go and for him to hurry back. Guess what? After he got back, I noticed that he got the car that I wanted in black color. I asked for white. His response was that "the white one wasn't ready yet". What?? I still agreed to take the black KIA for a test drive. He photocopied my drivers license and we went for a 10 minute drive. The car itself felt like a toy in my hands as I was driving. After owning a 2003 BMW, the suspension of the wheel was super light. Eventually I would have gotten used to it. The dealership was SUPER SPOTLESS clean along with their restrooms. You could see your own reflection on their floors. That's how clean it was. They have amenities such as: complimentary coffee, water, 2 vending machines, popcorn popper, waiting area and everything was full, nice and clean. Including all the glasses of the amenities, windows, doors. It was also nicely decorated with blue and white balloons. All employees were nice, helpful and friendly. They also have their service department which has been moved to Sepulveda blvd. Since I had to rush, I will get back to them sometime next week after consulting with my family. Thank you Harry, Hossane, and KIA. You guys ROCK!! read more

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Bunch of hungry salesmen. Don't take your family with you so you won't get embarrassed in front of other customers for having bad credit, and an old vehicle to trade in. You tell them no for a "deal" and they turn very defensive. All 20 salesmen stand around doing nothing all day. Very disrespectful environment. P.S. Don't worry we got a Kia K5 with red seats somewhere else like I told you, and not for $1,000 a month read more

The experience was okay overall. The staff was friendly, and we were able to get the vehicle we wanted, but I do wish there wasn't so much pressure to finance through the dealership. We decided to get our loan through our credit union instead, which meant we had to come back the next day. Even after explaining that we had already decided to use our credit union, there was still an attempt to persuade us to use the dealership's financing, but I respectfully declined. One thing that stood out to me was that, toward the end of the purchase, it didn't really feel like we were treated as valued customers because we chose not to use the dealership's financing. The excitement and customer service seemed to change, and they appeared less interested once they knew we were using our own credit union. I understand dealerships have their own financing options, but I believe customers should receive the same level of service and enthusiasm regardless of how they choose to finance their vehicle. Tip for anyone shopping for a car: Ask the dealer for the full out-the-door price, including taxes, fees, and any dealer add-ons, rather than focusing on the monthly payment. Knowing the total price makes it much easier to understand what you're actually paying for the vehicle and compare financing options. read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

I continue coming to this Kia service department because it's close to my work, but every visit has been frustrating. I've been here four times for routine service, and every single visit they've forgotten something. They repeatedly failed to reset my service reminder, and on another visit they forgot to put my tire valve cap back on. I've had to make extra trips because the job wasn't completed correctly the first time. On top of that, the wait times are always longer than expected, and communication is lacking. They always ask customers to complete the survey at the end, but it's hard to leave a positive review when the same issues happen every visit. I hope they improve their attention to detail and respect their customers' time. read more

Although we didn't purchase at this Kia dealership, I still wanted to leave Van Nuys Kia a 5-star review because of the customer service we received. The salesman (Luis) was great to work with and very persistent in trying to help us get into the vehicle we wanted. He continued working the numbers and doing what he could to get us where we needed to be. His manager even stepped in personally to assist and try to make the deal work for our family. In the end, we simply decided to go a different route based on what worked best for our situation, but that had nothing to do with the level of service we received here. I genuinely appreciated the effort, communication, and willingness to work with us. It is easy for a dealership to be attentive when they know they are getting the sale, but Van Nuys Kia still put in the work and treated us well throughout the process. I would absolutely recommend giving Van Nuys Kia an opportunity when shopping for a Kia. They were willing to go above and beyond to try to earn our business, and I truly appreciated that. read more

Extremely unprofessional staff and dated facilities. Showed up to the lot and there were about four or five employees just standing around the main entrance, so we couldn't even step foot inside the showroom. Someone came up to us and just stood there, not even saying hello or asking us what models we wanted or what we were interested in, just waiting for us to initiate the conversation. When we mentioned that this was the first step of researching and that we were not prepared to buy today, the staff lost a lot of interest in helping us, with a noticeable attitude shift. We then perused the vehicles on the lot, all of which were unlocked outdoors, and all were filthy, including crumbs and staff member items such as pens scattered throughout. We ultimately did find a vehicle to test drive - a Telluride. We were asking about the differences between that and the Palisade, to which the employees immediately starting talking badly about the Palisade, in the process failing to realize that they are both built on the same platform and were our top two choices. After we provided our licenses, it took a solid five minutes to get them back, only after asking a few times for them. As we were waiting, we noticed several employees vaping and looking at half naked pictures of women on their phones. It was wildly inappropriate. As for the test drive, we were not ever asked what we were looking for, we were just thrown into the closest available Telluride in a tiny parking lot. Then, the salesmen wouldn't even drive it out for us, they made us do so, which was incredibly difficult. Once we finally got onto the road for our test drive, which was only a few small blocks, one of the sales associates in the back was just scrolling on his phone the entire time. The other one gave driving directions, but never did much more, not showing us any features of the car or explaining anything. When we made it back to the lot, the salesman who gave us directions immediately asked if we were ready to sign, despite the short drive and not even letting us select the configuration we wanted or even view inventory. When we said we needed more time, it became an antagonizing "Why can't you sign now?" conversation. We then had to speak to the manager, who was behind a desk along with easily 10-15 people sitting around and staring at us. He then said that we had to sign with them because they offered the best warranty at their dealership -- the same warranty that every other single Kia dealership offers. We walked away and will not be back. From the staff to condition of the vehicles to test drive process to the shady practices and blatant lies and upselling, this place has zero redeeming factors. I advise everyone else to stay far away. read more

I really appreciate Castro for all his help today! He was super patient and helpful throughout everything and really worked with me to get the car I wanted. I'm very happy with my new Kia and definitely recommend working with him if you're looking for a new car! read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

I've never been so disappointed in a service department! They get you to buy extra things on your lease and then make it literally IMPOSSIBLE to get the service done! I'm so over this place! Scheduled a detail and oil service on my car. Bring it in and they have no knowledge of the detail. Then cannot accommodate the service even when I volunteered to leave it overnight. I don't live in the state anymore and try to use the auto detail package that we purchased. Now I'm going to have extra details that I can't use because they are only good at their dealership. This place is an absolute joke! I will not be buying from this dealership ever again and highly don't recommend it! *I will give a small shout out to Arnold who did give me some good advice moving forward and was polite. But overall... The service department sucks and you would honestly get better service ANYWHERE ELSE! read more

I leased two Kia K4's from this dealership back in 2025. I opted-in for the tire extended warranties because I didn't want to worry about paying for new tires should something happen. Fast forward, I am in need of using my warranty... only to find out that it WAS NEVER ACTIVATED--although I asked for confirmations that all warranties and pre-paid packages were good to go before I left. It has been TWO WEEKS since trying to get a hold of someone in the Finance Department to get the issue fixed. I have called the department multiple times, but the phone rings until I get the message that the voicemail is full. I have called other departments to ask about anyone being available (over at finance), only to be thrown into endless loops of transferring from department to department, and only to end up back on the "mailbox is full" message at the Finance Department. I was even given different emails I could reach out to, only to receive error messages because the email accounts are none-existent or cannot receive incoming emails. The level of miscommunication and frustration has been too much. On July 21, I finally asked to speak to any manager that can help me with the issue. I was connected to Christopher Rodriguez--the Sales Manager. Christopher heard me out and then asked me to forward him the vehicle's information so that he can forward it to the Finance Department. Great! Only..... Nothing came from that. I asked Christopher to reply back to my email so I can verify that he received my request (and so that I know it's a working email accounts). He replied with, "Received" and gave me the expectation that the issue would be resolved and that I would receive an update soon. Well, "soon" has turned into what feels like endless waiting with no updates. I've reached out to Christopher, asking for an update or if he could point me into a different direction, on July 23rd and then again today, August 7th. Still, nothing. To any future buyer, please beware. Be sure to received print outs with confirmations ahead of time so you do not have to go through this endless cycle of being transferred from department to department, receive false and inaccurate expectations, and most importantly, NOT WASTE YOUR MONEY ON SERVICES YOU WILL NOT BE ABLE TO USE because someone dropped the ball. Kia of Van Nuys, you need to do better. Just because you've closed the deal, that doesn't mean you're "done" with dealing with the customers. You need to do what's right for the customer and correct the mistakes. I understand people are human and we will make mistakes. The issue lies in the lack of communication and unprofessionalism. I will NEVER buy from this dealer again and will stop recommending people. Although my sales person was great, this experience has honestly tainted my view of the entire establishment and has tarnished my experience with the brand itself. Before Kia of Van Nuys, I had leased two Kia's from the Kia of Cerritos. I have NEVER experienced something like this there. I regret coming to this dealer and had only went to Kia of Van Nuys out of convenience (I lived in the area at the time). I was informed that the dealer (where the vehicles were leased/purchased) were the only ones who could activate the warranties for me. Otherwise, I would've already gone to Kia of Cerritos to have the issue resolved. Buyers Beware! read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

Came in today looking to lease a car. The person that I was talking to did not know anything about the car that I wanted. When I was asking about features the car has he just kept saying "Im not sure let me check." And "I'm new to Kia so I'm not sure." That was already a red flag to me. Then when it came down to the offers he did not like my offer so he got his manager to talk to me. The manager came in talking to me very aggressively off the bat. The manager tried to intimidate me in a very unprofessional way. I was willing to negotiate but the way the manager was speaking to me was such a turn off. I ended up just walking out of the dealership. read more

Van Nuys KIA really needs a separate Yelp page for their service center. It is on Sepulveda Blvd. now. The main location is just the retail store and it is fairly old and small, but the service center is huge and very new. It compares well with the service dept. of my previous BMW dealer. I was in and out for my annual service in less than two hours. I am very pleased with this facility. read more

Car was dropped off at 7am for a road hazard tire issue. Not only did it take 12 hours to install a tire, I was charged $325 even though the tire was covered under a 1 year warranty . I've only had the car 6 months ! I'll be going to corporate on this , as they refused to sell me road hazard coverage on the NEW tire ! Unacceptable!! read more

Van Nuys Kia - My future new car ! - Car Dealers Near Me - Van Nuys, California

Excellent job rayan saab and the gentlemen who delivered this beautiful suv to me. I like this dealer. I got the deal I want, very straight forward, simply, no back n forth no add on. Just made the deal. I don't even need to present to the dealership because I lived far away, they deliver the car to half way to me. Love love love. The Price, the car itself, so happy with everything. Called them on the noon 4-5hrs later Car is at my garage. read more

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Find a different dealership. They mislead you from the start. We called ahead of time to make sure the model was on the lot - cited a specific stock #. Sales person, Ben, confirmed it over the phone and said two were in the system. 3 hours later my mom shows up at the dealership and not only is the car sold, they don't have a single other car like it on the lot. What a waste of time. How could one ever think they'll get the best service/price combo when the dealer starts with deception? read more

Great customer service. Personally had the best experience with Christian! He was the most transparent person. Very passionate about his work ethic and it shows. Overall, we are very happy with our experience! Thank you Chris, Russel and Management! read more

Van Nuys Kia - 2026 Kia Sportage XS-Prestige in Panthera Metal Matte - Car Dealers Near Me - Van Nuys, California

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Everything went well! Everybody was professional and cheerful! Love my Kia K5 GT line! Fabulous car in every way! So many features oh and that's don't forget about the special trim color of red! Thanks to everyone at Van Nuys Kia, read more

Van Nuys Kia - Jacob my sales product specialist and myself in my new 2026 Kia K5 GT line. - Car Dealers Near Me - Van Nuys, California

Had an unpleasant experience there; just wanted to look at the cars and told the salesperson I was just looking. I asked if I could have some water and he never came back. He left me standing in the lobby. Had to ask several people for just some water. Finally, a nice man who works in a completely different department, walked around and showed me the different models of cars. And then I met another manager, who was also very kind, named Farid who spent time talking with me. The kid who was supposed to do a test drive a car with me said maybe I should find somebody else to help me. Never been treated like this in a dealership before. I said never mind and left. The place didn't feel that clean either; lots of little trash on the floor. Not a good experience read more

Purchased a new 2026 Kia Carnival EX Hybrid from Kia Van Nuys on May 2, 2026. At delivery, I was told the second key would be mailed to me because the service department had already closed for the night. I was also promised a full set of all-weather floor mats as part of the purchase agreement. More than 11 days later, I still have not received either item. I have made multiple attempts to contact the salesperson and dealership, but have received little to no meaningful response or follow-up. Very disappointed with the post-sale customer service and communication. read more

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1 week and no call back from Kia of Van Nuys. Very disappointed that after they made a sale, they forgot my name and phone number. This is the 1 key issue. They make a sale and hand my daughter 1 key. How cheap do you have to be to ruin a relationship over 1 key. They have a parts department. When buying my EV6, I'll try Kia Simi Valley. That's where my daughter bought her first Kia. Anyway, I would avoid Kia Van Nuys. They don't deserve your hard earned dollars. read more

This service center is shady as hell. Another Kia dealer straight up told me to decline service because this one was upselling me. I was trying to get an errand done and check car service off my list, but the service advisor here, Greg, repeatedly misrepresented prices and legal documents, turning this into a headache. Backing up, I made an appointment online the same day through their website. When I showed up it wasn't busy. They did an inspection and Greg tells me I need a $350 coolant flush, and that the tank is "full of water," which is strange since I just bought the car from Kia Santa Monica late last year-- all that servicing should have been done. I called Santa Monica to confirm their typical practice when it comes to coolant (Greg told me they'd only do tire rotations and a couple other things), and they flat out tell me he's trying to upsell me, and to turn down the service. My car is back with the technicians at this point, out of my view. I told Greg that if there really is a problem with the coolant, I'll take it to Santa Monica to address. He keeps pushing, then clearly tries to think of other things. He asked when my tires were rotated. I remind him that I just bought the car. Ultimately he rolls his eyes, gives in and asks if I want to move forward with just the oil change. Sure. He prints out an agreement for me to sign and it says it's going to cost $129.95 for an oil change. On *their* website, where I'd just booked this hours before, it was quoted as $89.95. I tell him and his response is that it must have been the Kia Santa Monica price, not Van Nuys. I say no, I booked it through your website. Today. Greg proceeds to tell me he will show me the price live on the website right now and goes to his computer, and I simultaneously go right back to the Kia Van Nuys website where I scheduled the service on my phone and repeat the same exact process I'd just done. He tries to show me where it says it's $129.95 at the same time I show him the quote right there on his dealership's website for $89.95. Mind you, this is not some outdated coupon or a buried page, it's the actual booking tool you use to make the appointment! After I show him, he says, "Oh, that's the old price. This is the new price." Uh huh. So now I'm over this. He says that if I want the oil change I have to pay the $129.95. I say no, I will take it elsewhere. Fine. But before he can give me my car back, he says I must sign the authorization of work, the quote, an agreement to pay, as well as contact consent. I decline, obviously. I'm not agreeing to any of these things. He says he needs it so he can close the service out, which makes no sense. I'm not agreeing to the service, I'm not agreeing to the price, and this is a contract. Why would I sign a contract I'm not agreeing to? He says he understands and is going to print out another form that says they performed no service that I can *also* sign, but I have to sign this one first. I still refuse, and eventually I write "Refused to sign" on each signature block to be totally clear that I am not agreeing. Later, they bring my car back. When Greg shows me the coolant reservoir, it's indeed filled with water, and apparently nothing else. He reminds me that my car will overheat with just water instead of coolant and destroy my engine. Notably, they took my car back before I signed any paperwork, and only showed me the water-filled tank after it had been in the back for some time. When I got a second opinion, I was told that it is highly unlikely my car, at 50k-ish miles, should need a full coolant flush at this stage, or that it would have gotten so low someone would have filled it with that much water. Also, it's a plug-in hybrid EV, and we drive it mostly on electric (it runs down the battery first before switching to gas powered). We charge it every night and drive it on full EV mode probably 90% of the time. Plus, in 8 months of driving with, the coolant temp light has never come on, which it ought to have if it was mostly water. The next day I took it to Santa Monica Kia, the last place to work on it when it was sold to me, and they say the coolant looks like water but it's not-- and that they are unfamiliar with it. They confirm that it's not a liquid they would have used, and they flush it for free out of an abundance of caution. I ask if they think VN Kia tampered with it and they just say, "I can't say but I can tell you we wouldn't have let you drive it away like this." Greg and the team at Van Nuys Kia are the first people to look inside this car since it was cleared by Santa Monica Kia initially. I'm not saying VN did this, but the person I got the second opinion from said someone could have easily drained the fluid from the reservoir and filled it with water in mere minutes if they wanted to upsell a customer. Cherry on top: Weeks later Van Nuys Kia sent me a notice that my warranty was expired. Total scam. And I never signed a communication consent! read more

Recently got a K5 GT from Van nuys Kia. I have to say thank you to Farid, Jacob, Angel and finance manager Russell. Everyone took great care of me. I get that it's difficult going to a dealership nowadays but if i were to get another Kia, i would come right back here without question. I didn't like the dealer add ons but they did manage to get me the payments i wanted, the rate was way better than i got from chase. Angel was my sales guy. Very rare nowadays but he's authentic and i'm glad my appointment was with him. He took care of me and showed me the vehicle i wanted. We took a test drive and that was it, i knew i wanted her. He worked with the finance people and managed to get me my rate. Took care of the vehicle before i picked it up and showed me around the functions. Overall, look for Angel, he's a honest good guy. Farid is the manager that approached me while waiting and offered me a drink and was nice enough to chat with me while my paperwork was being written up. Congratulated me in the end and also said goodbye which i appreciated. Jacob, reached out to me on the phone in the morning concerning my appointment with Angel and i appreciated him for that. Made my appointment seemless. Finally Russell. Just all around great finance manager. Got my rate and then made it way lower while i was able to get additional packages. So that was really cool. I didn't want the packages but if the terms were the same but the rate and payment went down, then i'm all for it. Thank you for taking great care of me Russell. Hopefully i got his name right. Overall, it was a great experience, my only complaints are dealer add ons and i wish i got the exact car i wanted with the additional GT1 package but it was sold and i got the 2nd best. Also the music in the showroom doesnt help but aside from that. I'd come back. read more

I had such a great experience working with Jacob at Kia Van Nuys! He went above and beyond to help me get the exact car I wanted at the price I was looking for. He made the whole process easy and really worked with me to make sure I was happy with my purchase. I definitely recommend asking for Jacob if you're looking to buy a car! I'll definitely be doing business with him again in the future. Thank you, Jacob, for making it happen! read more

These guys tried to screw me over with sales tax, even after being transparent about "making some profit" off of the $1300 clear coat that they probably didn't apply, and that was only after I insisted on them removing their sketchy 3rd rate "alarm" system. On an EV too? Whether it's Glendale or Van Nuys, you'll still experience the same kind of opportunism to extract as much wealth from you as possible. My recommendation is stay away or be super aggressive about negotiating, make sure they lose money on each car, that's the only way you can be sure to get a good deal. read more

Servicing Review! In 2022, I purchased a top-of-the-line 2022 Kia Telluride from Kia Van Nuys and paid $10,000 over MSRP because my wife was battling cancer and I wanted to get her the exact car she wanted, in the exact color she wanted. At the time of purchase, I was promised phenomenal service and support whenever I brought the vehicle in. That promise has been completely broken. The service department has failed me repeatedly, and my most recent experience was unacceptable. During an oil change, I was told the vehicle had an oil leak and that I would need to bring it back so they could determine whether it was covered under warranty. The Service Advisor told me the diagnostic could take all day, possibly even 24 hours. When I asked why they could not check it while the oil change was already being done, I was told they couldn't, with no real explanation. I explained that I would need a loaner vehicle because I am now a single parent with two young children and I need reliable transportation for my family. An appointment was scheduled, and my repeated follow-ups were specifically to confirm that the loaner vehicle would be available. I called the week before the appointment, the weekend before, and again the day of the appointment. No one gave me a clear response. Then, on the day of the appointment, I found out the loaner vehicle had never even been scheduled for me. That is unacceptable. I was not calling over and over for fun -- I was trying to confirm transportation for my children and avoid exactly this kind of problem. Instead, Kia Van Nuys failed to communicate, failed to follow through, and left me scrambling. Even the service manager failed to respond, despite me leaving voicemails and being told her team had emailed her directly. That level of communication is unacceptable, especially when a customer is dealing with a potential warranty issue and needs basic transportation support. The other Kia dealership I contacted gave me a simple, professional answer: the diagnostic would take about one hour, and depending on the findings, they would schedule a loaner if needed. Clear communication. Clear expectations. Simple. Kia Van Nuys has made this process unnecessarily stressful, unprofessional, and disappointing. After paying over MSRP and being promised exceptional service, I expected far better. Their service department is disorganized, unresponsive, and fails to take care of customers when it actually matters. I would not recommend Kia Van Nuys for servicing. The sales promises are strong, but the service department does not back them up. read more

Undisclosed frame damage caught by independent inspector. The unprofessionalism was the warning sign I ignored. Sharing my experience to warn future buyers, especially anyone shopping remotely. I was pursuing a 2023 Lexus ES 300h listed on their lot -- clean CARFAX, clean AutoCheck, one-owner lease return, priced attractively after multiple drops over 40+ days. On paper, a strong deal. I'm based in the Bay Area (~350 miles away), so I coordinated a full remote workflow: independent pre-purchase inspection, refundable deposit, credit union financing. I scheduled a mobile mechanic to inspect at their lot at a specific time and confirmed the appointment with both my salesperson and the dealership's main line the day before. The warning signs I ignored: Throughout the negotiation, my salesperson was unresponsive to a significant portion of my texts. Follow-ups went unanswered. I often had to send a second message to get any response. Callback timelines slipped without explanation. On the phone, the tone felt casual and unprofessional -- not what I'd expect from someone handling a $35,000 transaction. I brushed all of this off because the car looked like a good deal. That was my mistake. How a dealership communicates during a negotiation is a direct preview of how they operate as a business. I ignored the signal, and it nearly cost me. What happened on inspection day: 1. The dealership had no record of the appointment. My mechanic was given the runaround for 20+ minutes. Nobody knew he was coming. Nobody knew who I was. The two staff contacts my salesperson had specifically told me would be present were not even at the dealership that day. The car wasn't pulled up. No one could locate the keys. I had confirmed this appointment in writing through two separate channels the day before. 2. The car had undisclosed frame damage. Once my mechanic finally got access to the vehicle, he found frame damage. Not on the CARFAX. Not on the AutoCheck. Not disclosed anywhere in the listing. When he raised this directly with staff and asked how they could sell a car in that condition, they immediately agreed the car would not be sold retail -- they said they'd wholesale it out to auction instead. 3. The response confirmed prior knowledge. A legitimate dealership with a clean car doesn't respond to a frame-damage finding by instantly capitulating and pulling the listing. They dispute, they get a second opinion, they push back. This dealership pulled the listing within hours. That timing tells me what they knew. 4. My mechanic told me he has now saved multiple clients from purchasing vehicles from this specific dealership for other undisclosed issues. This is not a one-off. It's a pattern. Before the inspection, when I said I'd still do an independent PPI, I was told the car had already been "thoroughly inspected" by their team and I was welcome to inspect it anyway. Two independent inspections came to very different conclusions than theirs did. My recommendation to future buyers: * Pay attention to how the dealership communicates during negotiation. Unanswered texts, dropped callbacks, and lack of coordination aren't neutral behaviors -- they're a preview of how they handle everything else, including what they disclose about the cars they sell. If they can't respond to your texts consistently during a negotiation where they stand to make thousands of dollars, that tells you exactly how much attention they paid to inspecting the car. * Do not rely on the dealership's inspection. Always insist on an independent PPI from a mechanic you choose. * A clean CARFAX does not mean a clean car. Structural damage is routinely underreported. * If a car has sat on the lot for a suspiciously long time at a suspiciously good price, there's usually a reason. My guess is other local buyers already inspected and walked. I was the remote buyer who was supposed to bite because I couldn't inspect in person. I don't know if my salesperson individually knew about the frame damage. But the dealership as an operation clearly knew or should have known, and the instant decision to wholesale rather than dispute the finding says everything. I'm grateful I spent the money on an independent inspection. I encourage every future buyer to do the same -- and to think hard about whether a dealership that can't return your texts is one you actually want handling a $35,000 transaction. read more

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Spent hours at this dealership and left with nothing but frustration and an unauthorized hard inquiry on my credit. Was passed between multiple sales reps, sat at nearly all their help desks. Watched them struggle through the entire process on computers so outdated they couldn't even pull up their own Kia website. The whole time, loud EDM music was blasting making it impossible to have a serious conversation about a major financial decision. To top it off -- I was explicitly told the credit check would be a soft pull only. Minutes later I got a hard inquiry alert on my TransUnion. No written authorization was given. After all that, they quoted me nearly $600/month when Kia dealers across LA are advertising $339 for similar vehicle trim package. I'll be filing a complaint with Kia America and disputing the unauthorized inquiry with TransUnion & possible bait n switch. Save yourself the hours I wasted and go to literally any other Kia dealer in LA. Kia of Cerritos, DTLA, Glendale, Valencia & Ventura.. you have my business. read more

I visited Kia of Van Nuys on Saturday, June 20th around 6 PM to explore trading in my current leased Honda and potentially leasing a 2027 Kia Telluride. The salesperson who initially helped me, Hugo (if I remember his name correctly), was polite and kind and took me on a test drive, which I appreciated. Unfortunately, that was the only positive part of my experience. I was upfront about my situation and specifically asked the dealership to be transparent with me about whether a deal was realistic. I was told they needed to run my credit and assured it would be a soft inquiry. After spending nearly three hours at the dealership, I was informed around 8:45 PM that the banks were closed and they couldn't provide any answers that evening. As I was leaving, George took my phone number and personally promised that he would call me the very next day with an update. That call never came. After several days of silence, I called the dealership multiple times, was repeatedly sent to voicemail, left messages for finance, and never received a return call. George later explained he had experienced a family emergency, which I completely understand and sympathize with. However, he also promised to follow up once he returned to work. He texted me Thursday morning, I responded immediately, and once again I never heard back. My issue is not whether I qualified or whether the numbers worked. I understand that not every deal gets approved. My issue is that my credit was run, I spent nearly three hours at your dealership, and then I was completely ignored afterward with no answers, no explanation, and no follow-through despite multiple promises. I have purchased and leased vehicles before and have never experienced this level of poor communication and lack of professionalism from a dealership. Running a customer's credit and then disappearing without providing any outcome or update is unacceptable. At this point, I'm less disappointed about the deal and more disappointed by how I was treated as a customer. I would not recommend Kia of Van Nuys based on my experience and hope management takes a serious look at how prospective customers are being handled. read more

I would give Van Nuys Kia a 0-star rating if I could--their service department provides anything but actual service. We leased a 2024 Niro EV for three years in November 2023. Everything worked fine until the car failed to start on last Friday, 8/21. We called AAA for assistance and were told that the 12V battery was the problem. Since the car is still under warranty, we took it to Van Nuys Kia for service the next day. Greg M., the service advisor, told us that he would call us with an update around noon on Monday. Since AAA could diagnose and address the issue within an hour, we asked if they could do the same. However, we were told that they needed to run some diagnostics first. So we waited until Monday and nobody called us. We called Greg in the early afternoon, but our call went straight to his voicemail. We then called the service department again, and his colleague told us that Greg was on his lunch break and asked us to call him for an update on Wednesday. Later that day, we decided to call again, but both Greg and his manager's calls went straight to voicemail and we have not got call back from anyone at their service department on Tuesday. I know our issue is with their service department. However, Kia says people should buy its cars because the prices are very competitive, and it proudly advertises its 10-year warranty. But how can people believe what it says if its service department cannot perform a simple job that an AAA technician can complete within an hour? read more

Service Attention to detail Customer satisfaction I will return ! Arno B is my service advisor :) read more

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Was I sold a lemon? After less than a month of ownership, the safety features have stopped working, the rear window washer fluids pours into the back of the car instead instead of the outside, and the engine frequently sounds like a jetliner trying to take off as it struggles to accelerate. That staff was so friendly, but their sales seem deceptive. I loathe that I am stuck with this wreck until the note is paid off. Update 14 November 2025: less than 12 hours since I parked my car last night and wrote this, the electronics in my windows are going out. Pushing the button up or down will move the window down but not up without a lot of trying up then down then up then down. 5 minutes to get my window back up is insane. It may be time to contact someone who specializes in lemon laws. read more

Worst service department I've ever been too. What's the point of making an appointment if they're going to make you wait 30 min after your appointment time. Had an appointment at 10:15 didn't get helped till 10:40 all that wait just to be told an oil change is $150 when on their website it says $90 lol joke. Walked out without getting my car serviced. read more

I was charged $792 for a battery replacement on a 2023 Kia soul! Picture this: 1. Took the car to Kia Van Nuys because the collision alarm light would turn on while driving and the car would not respond once it was stopped. Picture and video were shown to the manager-Greg. 2. The car was dropped off on Wednesday and we were told to call Monday to check on it. It was Greg's day off and I couldn't reach anyone with update that day. 3. On the 11th, I was told the car was ready and that it was driven for 15min but no issue was detected. I picked up the car and nothing was done. 4. The very same day the car was picked it was giving the same issue and so I took the car in again, I believe on a Saturday. Greg the manager mentioned to call back Monday. Again, his day off! 5. On Tuesday we got a call from Greg saying it looks like it's a battery issue and that the total cost would be $450. Being that the car is under warranty I did not want to do it myself so I had to accept. 6. On Wednesday, me and Greg had a heated exchange over the phone since it was the second time the car was there, the second time he says to call on his day off and the fact that it's really weird that now it's a battery issue. Keep in mind the car was there a week before and no battery issue was brought up, never had any weak battery signs but that's on what Greg is focusing. 7. Saturday, the car is ready and I and get charged $792!!!! That is $400 for battery and $330 for the labor on the battery item (itemized in their bill). So not $450 like Greg said it would be, but almost $800 for a battery change.  The other issue under warranty, no mention on the itemized bill... 8. After this, I called Kia Ventura and Kia van nuys to get an estimate for a Kia soul battery replacement. Parts and labor: Ventura: $295+$50 Van nuys: $350+$50  9. I also called another shop asking about the sensor issue to what they mention the following: You might have a dirty sensor.... Wash the car and disconnect the battery to eliminate errors. 10. I was upcharged an absurd amount by Kia but I was offered a complimentary car wash! So the car was washed and the battery replaced. Was the battery replacement necessary? I don't believe so. Never had any issue related to the battery and because the car was washed and the battery replaced, then the car errors related to the sensor that now was clean from the car wash, were eliminated. 11. Greg gave me an estimate above the normal and then charged me almost double of that amount for a battery replacement that was not necessary except to make sales! I was robbed at Kia van nuys service! read more

Van Nuys Kia - $330 labor for a battery replacement! - Car Dealers Near Me - Van Nuys, California

I was struggling to pay the parking meter when Manar Ali, a salesperson, came to talk to me. We started talking && never have I felt so comfortable. The easiest experience where the entire team at Van Nuys (special shoutout to the GM, Arnold) made it possible for me to get the car I wanted on my terms. Thank you for making the entire process enjoyable :) Russell, enjoy the empanadas! read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

I want to say thank you to Josh and GM who really helped me get a great deal and get my new car! Josh has the best customer service and really welcomes you at Kia van nuys. Thank you for taking care of me! read more

wish I could give zero stars. Do not bring your car here if you care about it -- especially if you've already prepaid. My car was barely used, yet it feels like they didn't even bother to change the oil. The oil was still dark, which makes it obvious nothing was done. On top of that, the package I paid for included a tire rotation, and they didn't do that either. So what exactly did I pay for? This is careless, dishonest, and completely unprofessional. You're charging people for services you're not even performing. I will not be coming back, and I strongly recommend others stay away. read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

Amazing customer service from both the sales department as well as their service center. I've been driving a Kia for almost 5 years now and this is my go to location to upgrade my vehicle as well as get it serviced. Safe to say I'll be a Kia customer for a long time! read more

Van Nuys Kia - Van Nuys Kia's Awards on display. - Car Dealers Near Me - Van Nuys, California

A couple of months ago, I went to the Kia Van Nuy Service center on Van nuys blvd to have my 2020 Kia Rio car a/c charged since it was not blowing cold air, I was told that they have to run a diagnostic test to see what was wrong with it and the diagnostic test would cost around $330 and once they find out what's wrong and I have it repaired, they would waive the diagnostic fee if I have them perform the repair, and they told me that diagnostic would take a day or 2, they said they would send me home via Lyft and send a car (Lyft the next day to bring me to the center tom pick up my car) I had to defer the service since I remembered I was waiting to get my replacement credit card, and they haven't done anything to my car. I called yesterday to set an appointment to finally get it repaired for today at 7am, I got to the van nuys blvd. service center at 6:50 and I noticed a large banner that said that the service center was moved to 5905 Sepulveda blvd, I drove to the new repair center, it was a bigger and roomier repair center, I asked my service advisor Arlene to verified that that diagnostic fee would be waived if I have them perform the repair and she told me no. They will not waive the diagnostic fee and they will only send me home one way via Lyft. Coming back would be on me. Sigh... I came in at 7:30am, I told her I would wait till end of today, at around 10:30am, she told me I just need to recharge my Freon and my car would be ready in about 50 mins, I was driving home around 11:30am. Overall, my experience was ok, the new center was nicer and more spacious, the waiting room is pretty nice and they have a coffee/chocolate machine or water bottles and popcorn for free. I complained about the fact that when I called yesterday to set an appointment, they didn't tell me or remind me that the repair center moved to a new location. And the diagnostic fee ($330) not being waived was unexpected and irritating. Arlene was friendly and professional. read more

Baits customers with cars that are listed as available, calls and promises that they'll have the car ready if not other similar cars, once you drive there they suddenly claim they don't have any of the cars available. Manager then attempts to upsell the highest trim of the new version of the car that's almost double the price and seems pissed when it's turned down. Complete waste of time and long drive. Would not recommend at all for these shady sales practices. Sales guy was nice and seemed unaware and apologetic for the whole fiasco. read more