Kenneth is a great Manager. Someone decided to slash my Tesla while I was at Mullberry Pizza (best in LA). This was the closest shop and I was prepared mentally for an expensive half day experience. There were several customers waiting and everyone seemed agitated which is understandable. Kenneth immediately had the car in the service area and I was on my way in 45 minutes with a factory spec tire at a very fair market price. He clearly has a great team because I observed them work from the sidewalk. I have 30 years experience in operations management. read more

I made an appointment for 3:00 pm online & received a confirmation. 2 hours later, I drove 20 minutes to the location, only to be told that they are under staffed and do not have my appointment in the computer. The employee, who identified himself as the manager was unapologetic & matter of fact. No empathy whatsoever. Said he could "possibly " have it started at 5pm, & possibly have it done by 6pm, but likely that it may be overnight and done the next day. I asked if there can be any compensation for the inconvenience, since this was an error on the company's behalf. He responded, as he sat behind the desk tapping away at the computer, that there could be none. He stated that he bore no responsibility, and claimed responsibility lay with corporate , in effect, their inefficiency. As if he the employee and the company were a separate entity. Absurd! I never received any cancellation email or notice. I would NOT recommend this business to anyone. Yet, my experience may not be your experience. Still, customer service goes a long way in my book. read more

Pep Boys - Appointment that was not honored - Auto Repair Near Me - Van Nuys, California

I went in for the $9.99 advertised promo to check your A/C, but was told because we are in California we can't use the coupon. I didn't end up getting the service done at this location because I went over to Firestone to use the $9.99 coupon STILL in California just 2 minutes away. Just wish the "CA" part was on the fine print of the coupon. Hope this was helpful :) read more

Pep Boys - Pep Boys advertisement on their website. - Auto Repair Near Me - Van Nuys, California

I will always request Orlie! The black tray under the engine of my Toyota minivan became loose. Orlie did an outstanding job of clipping it back to the support bar asap for me. Nice honest man ! read more

I do not like this pep boys location. The first, and most important reason why, is because of how expensive they are. Most of the time I end up not even taking my car here for the service that I'm looking for, because it's so expensive. When I was looking to buy tires? Expensive. Oil changes? Expensive!. Repairs, almost as expensive as the dealership! The whole point of a pep boys is that I'm don't have to pay for dealership prices. So if I have to pay almost as much as I would have to pay the dealership, why would I bring it to pep boys? The people who work here are also not very helpful. It's extremely difficult to get anybody on the phone, it just rings and rings and rings. They're very dismissive, especially of my wife. The few times that we have had work done here she has not had a great experience with either dropping off or picking the vehicle up. So why two stars instead of one? Well, I've never had any issues with the quality of the work that they do. Or the timeliness of the work that they do. So while they are expensive, and the service isn't great, the actual work that they do seems to be fine. So fair is fair. read more

This is about their corporate office, as well as this store. It was a failure on all fronts. My car was overheating, my check engine light was on, and my regular mechanic closed his shop. I thought since there were so many Pep Boys, I thought I could trust them to know what they were doing and have my safety in mind. Wow, was I wrong. I dropped my car off in the morning and called out of work, since I had no ride. They told me it would take all day and sent me on my way. They called me and went over what was needed, during the call I asked them to do an oil change, as well. It came out to a lot, but it's LA and I need a car. So, I agreed thinking they would do a good job and my car would be fixed for the future because I had a road trip I needed to take the next week. I also mentioned that to them where I was going. They assured me the car could make the trip. I get in the car and the check engine light is on. They said it's ok it's the clutch slipping and it's one other thing, but you can still drive it. I took their word for it because I am not well versed in cars. Again, I am paying them to have my safety in mind and be competent at their job. I was able to drive it home, only 2 miles away. The next morning I am driving to work and my car overheats again I am stranded on the side of the road; missing out on income because of their incompetence. I was so upset, I was shaking. I managed to call a tow because my car can't stay there. Tow truck driver looks under the hood and says that I need a new car because my transmission is done. At first, I wanted to take it back and make them fix it, but considering that my transmission was done, there was no point. I went over my bill from the day before, They hadn't done my oil change, they wrote that I declined coverage on parts, when I was never asked. There was no notes about the check engine light error either I made a complaint to corporate stating that I wanted a full refund and payment of my rental. I received no email or phone call. The complete and total disregard for any type of customer service is appalling. Please, don't go there! I am going to call the BBB. read more

Their customer service is complete BS. I recently brought my vehicle in for repairs to the tune of $4000. Less than a week later I had to go back to have a code reset, the wait was over 30 mins before they were bothered to acknowledge any of the five customers ahead of me. When I finally spoke to an attendant, he rudely proclaimed that they "don't reset factory codes." How interesting as this information would have been appreciated before forking over my money five days prior, but no matter. I took care of resetting the code myself. However, for the foreseeable future I won't be going back to this establishment. Staff is just rude, and condescending. read more

Do yourself a favor and read the comments - So many people complaining about the lies they tell trying to make them pay for things they didnt ask for . Literally came twice with two different cars and they tried to scam us in so many ways . Each time they called it was a different problem and price ! How does that even make sense ? They were also super rude when we confronted them about their lies Never going back read more

Rick really took the time and I appreciate the excellent service. He explained everything to me in detail. I appreciate the excellent service and His team is also very friendly. Thank you! read more

Amazing service. Got me in and out quick. Edwin was very courteous and efficient. Will be back!

I came in this past weekend to get my front brakes done after getting my usual service and replacing the brake fluid done at Hyundai - I decided to go with Pep Boys as Hyundai quoted me $500 for the front brakes. Pep Boys told me I needed 2 new front tyres, a brake flush and new front brakes. Mind you, I had already replaced the brake fluids the day before at Hyundai and they told me I only needed 1 new tyre. Pep Boys claimed the brake fluid was dirty which doesn't make any sense if Hyundai changed the fluid the day before. 3 hours later, my brakes were done and I was on my way. It was a decent price for the front brakes but trying to get me to do other stuff that was already done doesn't seem right. It would make me weary coming back by myself as a female that doesn't know much about the mechanics of cars and what's needed and not needed. read more

I went into pep boys on sepulveda blvd in Van Nuys yesterday and they told me it would be a 45 minute wait. They suggested I book an appointment in the morning for faster service. Came in for my appointment today, and they told me the wait time ( just to get an inspection) would be 2 hours!!! There were only 2 people in the waiting area too. They said they were short staffed, but that is totally unfair for someone who made an appointment who tried to get it done the day before!!!! Went to Firestone with no appointment and they told me 25 minutes. Wondering if this was discrimination??? read more

They did amazing job especially answering all my questions I had regarding my cars . I felt comfortable asking every bit of question and they took the time to explain and future fix to avoid further issue . Definitely worth the values with their service. read more

I went in today for a wheel alignment at 11 a.m. They tried to trick me -- instead of doing the alignment, they told me that my car's suspension was damaged. Then they sent me to a nearby body shop, where they said the repair would cost several thousand dollars, around $4-5k. The mechanic even gave me a diagnostic report and, with a serious face, tried to deceive me. After that, I went to another place, to a friend of mine. He checked it and fixed the alignment in just 15 minutes -- everything turned out perfect. That's why I strongly do not recommend this place. read more

Pep Boys - Auto Repair Near Me - Van Nuys, California

First of calling them is a nightmare. They put you on hold forever so immediately I was turned off (this happened several times). I made the earliest appointment but they take whoever gets in line first which doesn't seem right. They told me approx 1.5 hours so i went to Costco. After an hour I checked back in and they had not even started on my car so I left. No wonder the prices are cheap! Terrible service. Get the phone answered for starters! read more

I got a flat tire and made an appointment for the next day. They cancelled it and i had to reschedule, which is inconvenient but i get it, stuff happens. When i showed up, they said they couldnt repair it and tried to sell me 2 tires. When I questioned it (my tread is fine, I dont drive much, the screw was in a patchable area) they said my tires are 7 years old and should be replaced. My car is a 2022. Its 3 years old and has less than 30,000 miles. This place is a scam and will rob you of your time and money. Btw I went to another place and they patched it just fine and said I have 2 more years left in my tires. read more

I ended up there due to my car breaking down on the freeway and being towed to this location.. Edwin was a really big help and couldn't have asked for a better associate to help me when my car broke down on me. He was knowledgeable and very helpful. Thank you again Edwin!! read more

ChatGPT said it takes any Mechanic across the globe 30 seconds to 60 seconds to check the health of your 12 V battery I told them here is there anybody here who can check my 12 V battery health guy tells me it's a three hour wait why do I need to wait three hours for someone to use 30 seconds to six seconds of the time to tell me if I need a new battery or not they lost money, don't ever come here very rude people and unprofessional read more

Car service is normal for a shop what my two review is about is the customer service. Took my boyfriend's car in at 8am (which was the earliest suggested time for this location). I walked into the store and said "good morning" only to be greeted by silence and what seemed to be a very tired worker (understandable it's a wensday at 8am). He seemed very stand offish and just rude to begin with while also talking to me like I was a child which normally I can shrug it off. I forgot to give him a pamphlet which made him scoff and tell me in a very rude manor "you should have given this to me at the start", i tell him I'm sorry but I forgot I needed it until my boyfriend texted me. He then replied with another scoff and eye roll and said "you should sit because it's going to be a while now because I have to redo everything". Took the worker about 3 minutes total to "redo" everything. The actual oil change itself only took about an hour but the whole experience made me uncomfortable and not feeling very welcome (even though I've been here before with my boyfriend and didn't experience this). For a place that praises 5 star service it definitely felt more like 2 stars. read more

Just typical shady mechanics who think they can take advantage of you because you're a woman. He didn't explain or give me options on my oil. Didn't tell me the price or anything I had to ask him when the screen popped up for me to approve the services. When I asked him what kind of oil he was using he said "the one for your car" when I pressed him more he told me full syntheic and then claimed that was the only oil they used on cars... their website says otherwise. Typical up charge BS, but he told me I needed to change all four tires it was "mandatory." They were low but within the legal limit. I've had decent experiences with other pep boys in the valley, but don't go to this one. read more

I was told to bring the car for free AC evaluation and we will give you an estimate for repairs. Once I arrived they looked at the car and said you have to pay $113.50 to check your AC system and provide an estimate for repair. I gave them they full explanation of the problem and type of refrigerant that car takes over the phone and I was told the evaluation is free. But when I went to the shop they said we have to charge for evaluation of the issue. read more

If I could give this place a ZERO star review, I would. Paid online to have my daughter's battery replaced., as she lives in CA and I do not. Upon arrival, they told her it would be an additional $120 for the installation fee as her vehicle is a more challenging. Which I tried to pay but their system was not accepting the payment. In the process of attempting to charge me the extra install fee, they charged me AGAIN for the battery ($268.87). I asked them to stop running my card before they ran it up even more. Showing proof they charged me twice, they held my daughter's car since the "$120 fee was unable to processed. She had to walk home, get a ride to work the next day and all I received was a generic e-mail from corporate. Called back to ensure the issue would be resolved and the person I spoke was full of attitude when this was their fault. read more

Got 3 new tires on my car, and the service was AMAZING! They told me it would take 2 to 2.5 hours, and it took 2 hours on the DOT! They were incredibly professional and friendly. I HIGHLY recommend Pep Boys!!!! I can't say enough good things about them! read more

Vasken is the manager here and he has made a customer for life. He made me feel like he genuinely cared about me and my issue, and he made what could've been a long and expensive process quick and easy! As a woman, I often feel like mechanics are trying to pull one over on me or take advantage, but if anything I feel like I've taken advantage of Vasken! Thank you so much for your help today, sir! The next problem I have I'll be coming straight to you! read more

Rip off. I took my car I. Just to check the fluids before I went out of town. They told me that I needed to replace my front brake soon. So I told them ok just do it. So I got the car back and it squeeled so loud. I said ok it's normal with new pads. So I headed out the next morning g to drive to Kansas. 800 miles out still squeeling. I called them and told them. They said oh you have to drive 100 miles and it will stop. I said to them. I'm drive to Kansas and I have been driving over 800 miles. They told me to find a a pep boys and take it there. (None in Kansas ) when I got back to LA I took it back to the. 3 times and they did not k ow why it was squeezing I took video and everything. I even had the lady come to my car to hear it for herself. This place ripped me off $700my wheels still squeal and it's now Aug 28,2024. It started the week before Mother's Day. Just to give you ideal how long it has been. Don't go here. Took it in just to check fluids and got. ask a messed up car. Martha , Jose and the manager are horrible. read more

Needed my tire pressure checked/fixed and Mauricio helped me and put my stress to rest. Thank you so much Mauricio! I appreciate your kindness! read more

I've been a Pep Boys customer ever since I had my first car. But this location that I went in last week, got me re-thinking!!! #PepboysCorporate So I made a reservation on my phone for an Oil change as well as for their free tire rotation. Upon arrival they gave me an estimate of 90$ for the service and I waited for an hour only to be told that my car needs "additional" work. They quoted me for a tune up and wanted to replace all cabin air filter for a total of $500+. Of which I agreed on provided that they would actually take care if my car. Then I waited another hour. I was finally called in and then paid. Upon paying I asked and made sure if the tire rotation was done. I was assured that all services was done on my vehicle. The next day after the service I noticed my tire was still the same air pressure for it showed on my dashboard that it needed to be inflated. #PepboysCorporate Is it not in your policy to check tire air pressure for tire rotation??? What happened to your multi point inspection? It really bothers me if they actually did all the services that I've paid for! read more

Pep Boys - Auto Repair Near Me - Van Nuys, California

Some people may not realize when you need new windshield wiper blades, if you buy them at Pep Boys they put the new windshield wiper blades on for free. Was driving in the San Fernando Valley early yesterday morning when it was foggy. Turned on the wipers and noticed one of the windshield wiper blades I got at the Pep Boys store on West Pico Blvd around ten years ago had started leaving streaks. Saw a Pep Boys on Sepulveda Blvd so went in, got new windshield wiper blades, and they put them on for free. No point in going to a dealer and paying money to have the same thing done. A few years ago the batteries in the keys needed to be replaced. Went to the Pep Boys on West Pico Blvd, got two new batteries, and they put the batteries in the keys for free. read more

Pep Boys - Having new windshield wiper blades installed. - Auto Repair Near Me - Van Nuys, California

First time going to a place that does oil jobs but doesn't recycle oil. Stopped coming here years ago for pricing purposes and guess I have 0 reason for them now. Should have just sold with the rest of the building. read more

A couple years ago, I bought tires from this Pep Boys for about $1200. They said it came with free tire rotation. Last week, I came in to get the tires rotated and they said they were too busy and I should make an appointment. I made an appointment for today. When I brought the car in, they said I have to wait for 2 hours because they were short staffed. They asked if I wanted another appointment. I asked for next Wednesday, and they said Wednesdays they are usually short staffed. Their appointments are worthless, as are their promises of free tire rotation. Buy somewhere else! They obviously deserve their pitiful reviews. read more

Marta, an employee here, has made sure I will absolutely never return to this store again, nor will I use Pep Boys for any repairs in the future. I had a perfectly acceptable repair here, but I never received an email receipt. When I required that receipt later for insurance purposes, she repeatedly lied to me, saying she would call me later and provide it for me, only to never call me back. I called the store multiple times and she refused to help me every single one of them, while assuring me that she was just busy and would soon call me back. It was unimaginably terrible customer service, for which she displayed no remorse or desire to help. I advise anyone who wishes to have a decent experience to avoid this store at all costs. read more

Fred is great at customer service - he has taken care of my wife's car a few times. Yea, he will upsell you , but that's his job. Overall I have had a very positive experience multiple times Tesla tires are cheaper here read more

If I could give -0 stars I would. This place is so sexist. I walked in and waited In line for 10 minutes. I don't mind waiting in line at all. I watched the employee chat and joke around with some guys in front of me. FINALLY when they're wrapping it up, a random guy in the lobby jumps in front of me. MIND YOU IVE BEEN WAITING. I say "good morning, could you guys patch a tire? This guy says "wait I'm going to do his paper work first". I say "how long is the wait for my tire if I get it patched? He said "2-2 and a half hours" Like okay you didn't have to have a nasty ass mean attitude. You could have told me that there's someone ahead of me. You could have asked me what I was here for. I just said never mind thank you. I left. I HATE THIS LOCATION. It's never the same. I bought a spare tire here once and there was a problem with it. It was flat the next day. Mind you I live up the street and I drove it home .6 miles away and it was flat in the morning. WORST LOCATION read more

I used to trust these guys. I had taken my car here before and had great results at a decent price. Then my 2009 Toyota Yaris had a headlight go out. Seemed like an easy fix, so the next day I went into Pep Boys as soon as it opened because I did not have an appointment. I was told the repair would be either $38 dollars, or $200 something, because they MIGHT have to take my front bumper off. To fix a headlight. That seemed sketch to me. I pass my keys to the man in charge and he goes out to look at my car. Comes back five minutes later saying it will absolutely need to have the bumper removed. Again, that sounds like a load of it. I drove a couple miles to Studio City to an independent mechanic that my dad likes, pulled into the bay and simply said my headlight was out. I was asked to pop the hood so he could take a look. Twenty minutes later I was back on the road with a repaired headlight, no bumper removal needed. Never going to Pep Boys again. read more

This place is a total scam! Took my car for a tune up, Leave with a check engine light on and they told me is because i need to change the injectors Wich was gonna cost me $1000+ Wich i couldn't afford. Now my car is shaking and making explosions from the exhaust due to a "misfire combustion". Keep in mind a day before this car was driven smooth whit no check engine lights and no shaking. C'mon #corporate need to do something about this! read more

As a certified used oil recycling center, this location is required by law to accept up to 15 gallons of used oil per customer per day. https://www.lacitysan.org/san/faces/home/portal/s-lsh-wwd/s-lsh-wwd-s/s-lsh-wwd-s-c/s-lsh-wwd-s-c-hw/s-lsh-wwd-s-c-hw-uor I bought all my oil here, but when I try to recycle it they either outright refuse or put arbitrary limits on it. When you go to dump it they literally stand over you and say "that's enough" after just a few quarts. You sold me 20 qts but will only accept 5qts for recycling? I will be buying my oil elsewhere from now on. Autozone has better prices for Mobil 1 anyways. read more

Marlon that works in the Pep Boys store is a lifesaver. He he went above and beyond to help me when no one else would. He's a very kind professional man. read more

Customer service is the ONLY issue I see here from the many times visiting year after year. My last visit this past week an employee was helping me while simultaneous texting on her phone. Earlier I was at the part department and employees will ignore or simply not put you (the customer) as a priority. No smiles. No going out of the way to put the customer first. Simple put be prepared to wait and wait to be serviced. read more

"Low beam" out! I need new low beam lights replaced. Got to Pep Boys right when they opened at 7:30. José from the service department is super helpful. Also, answered all my questions about tires. He got me out of there within an hour. Thank you! read more

Pep Boys - Getting my beams replaced. - Auto Repair Near Me - Van Nuys, California

This place is truly the worst. I have tried coming here three times and they people at the desk are always rude and tell me they don't know when they can take me. Even if you make an appointment, you still need to leave an hour and a half to two hours just for basic tire service. Never again. read more