I just wanted to say everyone in Kia in Van Nuys were amazing and very helpful. But Moussa and Ata they both help me get a great price on my new amazing car. They were so helpful and patient with me. If u guys are looking to get a new car this year most definitely check out Kia in Van Nuys and ask for moussa and Ata they are the best sales men. Thanks again Kia read more

My recent purchase at Van Nuys Kia was the best experience buying a new vehicle I have had. Other dealers were not able to accept the $7,500 EV tax credit for a purchase, but Van Nuys Kia did. Farid and his manager Ali made the whole process easy and quick, Ali even gave the highest trade in value for my 2023 Sorento PHEV. I am very happy with my new Kia EV6 and pleased with how I was treated by Farid and Ali at Van Nuys Kai. I highly recommend them. read more

Worst customer service in their service department. They don't answer their calls do t let you know what's happening to your vehicle and everyone is just diddling around not doing anything. Take your care somewhere else to get serviced. read more

Let me start by saying I was able to get in and out of the dealership pretty quickly since I had the deal negotiated and credit application filled out online, so that was pretty good. Problems started when I left there, however. When I leased my car, it was supposed to have floor mats (per the window sticker) but the car did not. The salesman told me I could come back and pick them up later. I tried to reach out to the salesman multiple times afterwards and never heard back, so I got screwed on floor mats. I also got a weird noise/vibration that started just a few days after I leased this vehicle. When I called, I was told it would be at least a couple of weeks before I could get in for a diagnostic appointment and they don't offer a loaner before a diagnosis is made. So, I'm driving the stupid car with the noise and vibration and hoping it doesn't get any worse and I got screwed out of floor mats. Personally, I wouldn't lease/buy from this dealer again. read more

Richard was the absolute best!! After multiple very negative, frustrating and disappointing experiences at Kia, Richard was the first person that was helpful, attentive, and followed through on what he said. The only reason that I would ever go back to Kia for future service is if Richard was the one helping me. read more

Manar Ali at Kia of Van Nuys is the best! I came in very anxious about buying a new car after my car of 13 years broke down. He assured me he would be able to help and find a car that suits my needs with a payment I would be comfortable paying. He is very kind, patient and informative! I was able to walk away with a great car on my first day of looking! Could not recommend Manar and Kia of Van Nuys any more! Thanks again for all your help!! read more

Kia in Van Nuys was an overall great experience, Rafael Gavino was a pleasure to work with, he worked his magic and made things happen. The general sales manager took good care of us as well, Definitely doing business with them again! Amazing kind people. read more

Van Nuys Kia - Our new 2026 KIA Sportage with all the bells and whistles! - Car Dealers Near Me - Van Nuys, California

I'm not one to usually leave reviews like this but the experience I had at this location was so unprofessional. I had called 2 days prior to confirm to return my car since my lease was ending. I arrive to the location for them to waste my time and tell me they cannot help me since they didn't have anyone available from the lease end department. It was really frustrating and disappointing as to also not respecting the customers time and money on that aspect that I had everything' arranged to return my car. Communication needed to be handled better. Really bad first impression. read more

This dealership took pride on its Sales Representative ALI MANAR highly recommended in dealing with your next car. The experience with MANAR is phenomenal From the start to end ...the energy the knowledge and experience is amazing. He knows what the customer want and like budget friendly and great time management in doing transactions My daughter was so happy in getting her new lease car Again Kudos to Ali MANAR and Kia Dealership Van Nuys great service provided to us read more

Van Nuys Kia - 2025 Kia K5 - Car Dealers Near Me - Van Nuys, California

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This one star review of Van Nuys Kia's service department is two stars too many. I made an appointment and dropped my car off on Monday and am being told the earliest they can hook it up for diagnostics is Thursday. So they won't even start to look into what's wrong with my car until day 4 of having it in their possession--at the EARLIEST. It could be next week for all I know. And their policy is that they can't give me a loaner car until they hook it up for diagnostics. So my car, which was having an issue that only affected it for freeway driving, has just been sitting there for three full days. Kia has done literally nothing with it that entire time, without ever having to give me a loaner car because of a rule they made up that lets them just hold the car without diagnosing it--maybe indefinitely? I could have been driving it all that time. Like, maybe to a different dealer's service department where they could actually diagnose the problem on the same day they took the appointment. POSTSCRIPT: They told me the foam had come off all 4 tires and they needed to be replaced. Not because they were worn, but because the tires selected by Kia had a defect. They also told me I'd either have to call Kia Corporate or the tire manufacturer about a warranty. Kia Corporate told me I'd have to talk to the dealership or manufacturer. The manufacturer told me -- as I suspected they would -- only Kia can request a warranty because the manufacturer sold the tires to Kia, so any warranty was issued to Kia, not me. Also, after all this, I took it to my local tire shop. They took the tires off and let me look. The foam was off on only two of the tires, not all four, which was what Kia Van Nuys told me. read more

This service center truly stands out. From the moment I arrived with my son's Forte, everything was smooth and well organized. A special thank you to Arno B, who provided outstanding service -- knowledgeable, attentive, and very trustworthy. They kept me informed throughout the process and made sure my car was taken care of properly. I will definitely be coming back! read more

Thanks to my service advisor Arno Babajanian for beating so friendly and easy to work with really appreciate all his help maid my prices easy and quick thank you highly recommended read more

What an experience. Had my vehicle towed there due to something electrical. After a week, they told me there were multiple parasitic draws, and among other things - needed a new key cylinder ($1600). Also an alternator ($1400) and several other indeterminate electrical fixes that they may or may not be able to do. All in, they had the car 2 1/2 weeks. It all felt wrong, so I had it towed to my regular mechanic. He diagnosed a bad alternator, and had it replaced in a day. No parasitic draws, no key cylinder issue, no other issues at all. Just an alternator. That was a month ago - and the car works just fine. I don't even think it was an attempt to gouge me. I think it was just incompetence. Front desk guy tried pretty hard to help me, but he wasn't doing the diagnosis. Won't go there again... Oh - and the really fun part? The completely wrong diagnosis cost me $330 (their fee if you don't do the work there). read more

Brought my Kia in for a recall and I had the pleasure of working with Arno Babajanian. From start to finish, Arno was professional very helpful and super easy to work with. He broke everything down clearly kept me in the loop and made the whole experience quick and smooth. You can tell he knows his stuff and genuinely wants to help customers. If you're going to Van Nuys Kia Service, definitely ask for Arno he'll take great care of you! read more

Avoid this dealership at all costs! They only care about the initial sale and do not care at all about providing any level of customer service after the sale. We purchased a new EV9 from them and have had nothing but problems getting any response and support from them after the sale. The finance manager Russell De La Torre and sales person Mo seek to feel that it is ok to just start deleting emails from us and ignoring our outreach instead of helping support a customer. Additionally their website does not list any information about who their leadership team or GM is so it's very challenging to find someone else to follow up with. I would STRONGLY advise against buying any cars from this dealership. I used to work at a dealership myself and I've never seen such terrible post sale customer support. read more

Manar Ali (sales) Eric Bradanovic (finances) I wanted to take a moment to express my heartfelt gratitude for all the support you both provided throughout the process of buying my car. You ensured that we felt comfortable every step of the way, and your assistance truly made a difference. Thank you for explaining all the details, which helped us make informed decisions. We genuinely appreciate everything you did for us, and I am deeply grateful for your kindness and professionalism. Thank you again for being such a wonderful help. Ps. Manar, Myriam I & II appreciate you. ! Eric , We thank you for the recommendation of Japanese BBQ it was delicious ! Thank you Myriam Almaguer read more

Russell & Sief were very helpful. They listed to our wants and worked hard to get us exactly what we wanted. We definitely left happy. Thank you guys for all the help. read more

Van Nuys Kia - This Beauty - Car Dealers Near Me - Van Nuys, California

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Don't waste people's time! 5 hours on a Sunday at Van Nuys for us to walk out, over a fake security system charge! They said they took it off, but snuck it the cost back into to the price. The finance manager is extremely shady! The Online sales manager (Brandon) called, text & emailed me, he said he would make it right. My husband went back on Tuesday, they made him wait around for hours (on a work day) Over 3 hours late for work. This business has zero respect for people's time or hard earned money! Oh and the finance guy that did do the final deal, never sent the invoice I wish I stuck to my gut & didn't return. Run don't walk! read more

I'm appalled by the customer service and lack of empathy from Aziz. Our car is currently in service and received a text message if we are interesting with selling it. We replied yes and mentioned that the car was in service. Aziz provided the selling price. He mentioned to go and see him. Once we arrived he mentioned that he needed to see the car. We mentioned that the text message said it was in service. He said "how do you expect me to buy a car when I can't see it. I know it's 5 minutes away but I cannot leave my work area." We mentioned again that it was on text message and we still want to do a trade in since we are interested in another Kia car. He said again "I cannot leave my work. That's a different department". I believe his verbiage and delivery could have been better which I said that to him and he responded "you are judging". I work in customer service and no employee should be speaking like that to customers. I believe we were the ones being judge. We would have waited to trade in the car but his words and delivery definitely made us change our minds. read more

If I could give their service department negative stars, I would. Horrible customer service from start to finish -- from the reception to the advisor. They never update you or return calls, keep your car for ages, and give you the runaround about what's wrong. Completely unprofessional and very upsetting considering my car is only 2 years old. I never want to buy a Kia ever again. read more

KIA Ruined Christmas   It's my strong personal opinion that Kia of Van Nuys is dishonest.  The customer service I'm receiving is the worst.  My car is having major engine issues that are under warranty and, I believe, covered by a recall.  But Kia refuses to honor the warranty, refuses to acknowledge the recall issue applies, have charged me a ton of money under the guise of "finding out if the recall is the reason...", are keeping my car on the lot without servicing it at all and refused for weeks to give me a loaner so I've been out of pocket thousands of dollars because of a covered issue. In November I brought the car in because it was burning through oil.  I brought the engine recall issue up to Arno B.  He said that the recall probably didn't apply and that I needed a $1,320 fuel service to determine if it was the issue.  So I fell for this and had them do the fuel service.  They kept the car for weeks and refused to give me a loaner.  In early December they gave me back the car, dirty and with low tire pressure.  I told Arno that my car was still having issues and felt unsafe to drive. It was doing some weird pulling now and the odometer was reading high. He said they were busy and could it wait til after the holidays to which I replied "No, it's not safe. I'm going out of town." I returned my car to KIA December 12 and had to rent again as they provided no loaner.  I told him it was Christmas time and I couldn't afford to rent again while they fixed my car. He said I had no choice and sent me back to Midway to rent a car. On December 17 I requested an update and was told it was not ready.  On December 19 I pleaded with him to have compassion as it's Christmas and I'm up to $1600 in rental fees.  "Can you please get me a loaner? Between the fuel service and my rental I'm out $2900. This will greatly affect our holiday. I'm not prepared for this."  I was in tears. He responded that they're busy due to the holidays and he has no time frame for my car to be done. I heard nothing until December 26. On December 26 I finally got a loaner vehicle. KIA's disregard for a single mom, during the holidays with a special needs son, shocked me to my core. I feel sick and taken advantage of. This is truly no way to treat customers. We even bought our car with KIA if Van Nuys. Think twice about giving them your business. read more

Emilio was very knowledgeable and helpful. It was a pleasure to negotiate the deal on my car.

Emilio was great! Wonderful attitude, made me feel comfortable and heard and really worked with me to make a deal.

I brought my car in for a recall and was my promised time was going to take 3 hours. After taking an hour for lunch, I walked back to the service center and walked right in to the waiting area and all seats were filled. So I ended up having to stand for a while until someone left. The parts department looked like it was no longer in operation as their shelves were pretty much empty and there was no one there to man the store. I think it would be best to convert that and expand in to a bigger waiting area. Their WiFi speed was barely over 3Mbps up and down. This really needs to be improved if they are going to make people wait in here. I did not see any drinking water available here. However, there was a machine that made coffee and some popcorn (don't know how long it's been sitting there). I didn't try the coffee, so can't comment on the taste. There is a vending machine if you want to purchase drinks. It does take tap to pay, which is a great option. After waiting over 4 hours, I finally received the text and walked over to my advisor. I also noticed that they did not wash my car because I didn't see any water on my car and can still see dust on it. I didn't bother bringing this up to my advisor because I was ready to get out to of there after they've made me wait over an hour. Plus, they no longer provide shuttles anymore. Luckily I brought my laptop with me and kept myself busy. They really need to improve their waiting area for sure and to be honest, it's looked that same since the first time I saw it back in 2022. read more

Van Nuys Kia - Never seen this at a car dealership - Car Dealers Near Me - Van Nuys, California

Kia Van Nuys Service Department can't be trust & tried to scam me. We have a Maxcare warranty and there's a $100 deductible on covered items. We had 2 issues that were fully covered, but when Greg from the service dept came back with a quote we were told the charge to fix the camera was $1300 over what our warranty covered & the window wasn't covered at all so we would need to pay $800 out of pocket. I was shocked and told Greg we weren't prepared to pay this much & we'll come & get the car. Then miraculously they took care of the $1300 for us as a goodwill gesture. The only positive was that the work was done well, but it was frustrating to go through this game especially when we paid for a warranty. Oh, and we took the car to another dealer for the $800 mirror & it was fully covered & we only had to pay the deductible. Unbelievable! I would never go back here again. read more

Very easy experience and exceptional service thanks to Arno Babajanian! Clear and concise communication and amazing customer service in general. read more

Van Nuys Kia - I had exceptional service and transparency thanks to Arno Babajanian! He made it a very easy service for me. - Car Dealers Near Me - Van Nuys, California

My family just got our second Kia from Kia of Van Nuys because we had the best car shopping experience with Manar!! He made the entire experience fun and easy that if we had a third person in our family, we would go back for another car. THANK YOU, Manar read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

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Stay away!!!! After we signed a new car lease then asked the finance guy what do we do with the keys to the old car, he said I don't know anything about that. Then they kept running around, after an hour or so brought us a paper to sign , it was around 9 pm, the dealer was closing, then come to find out they tricked us into turning in the vehicle instead of trading it in , then sent us a big bill . read more

Do NOT go to this dealer. I made a 1pm appointment to get a 15k service. My car and me were still waiting in the bay at 1:40 and no service advisor had approached. I walked in and saw five advisors doing paperwork and explained situation. All I got was "sorry we're busy" I then asked for service manager. She was inside her office behind her desk and certainly not keeping track of customers or her staff as there was a wall blocking her view. I told her a 40 minute wait was unacceptable when I had appointment and still no one came to write up the job. She did apologize and grabbed an advisor to help (who had just returned from lunch). He finally began the process and then handed me estimate. They wanted $800 for a "major service" which was basically an oil change, tire rotation and checking filters. When I inquired about the service plan I purchased w the vehicle he clicked a few more computer keys and magically it appeared. Funny how EVRYTHING is automatic except for my service plan popping up on the screen Similar wait and frustration occurred on my first visit her for 7,500 service. Apathetic, over priced, and poorly managed. Find another dealer or better yet, another car ( Service at Hamer Toyota was always outstanding for me)! read more

Josh was great to work with. He leased me the car for a really fair price and was honest throughout the whole process. Everything went smoothly, and he answered all my questions. The car was exactly how he described it, and I'm really happy with the deal. I'd definitely recommend working with Josh. read more

I have a 2022 Kia Sportage. I purchased it from KIA of Glendale , when i bought my car i got a 3 year UNLIMITED oil and lube extended contract. Every time i came in for an oil and lube Arno or any other service manager "EXCEPT FOR MARTHA ", would give me a hard time with how many oil and lubes I had. The extended contract did say how many i could have but unlimited oil and lube for 3 YEARS. So if I did not get MARTHA as the service manager, it was a argument about how many i could have. They all had to call the service manager or contract co to verify. It became a true HASSLE. I would like to tell you that MARTHA was the best person i have ever had there and this i my 3rd KIA SPORTAGE. MARTHA DESERVES PRAISE AND ACKNOWLEDGMENT FOR HER GREAT CUSTOMER SERVICE AND FRIENDLY SERVIE SHE ALWAYS GAVE. My extended contract is bow over and I'm not sure if i will come back there for Oil and Lubes , due to the hassles i always had. Thanks, Michael Benjamin P S - THE 3 IS ONLY CAUSE OF MARTHA IT WOULD HAVE BEEN A 2 read more

Horrible all around inside and out. Disrespectful management and horrible attitudes. Do not recommend buying anything at this dealership because you WILL run into a problem they always try to pull something, if it's late tags/titles or trying to stiff more out of you. Do not recommend to anyone 0/5 if I could. Please go anywhere but here. read more

Buyer BEWARE!! This is more for the service department but if you buy a car from the sales team (who were amazing) you have to deal with the service department. If I could give zero stars I would. I bought a brand new 2023 Kia sportage in July. It has 16 miles on it. Fast forward to November of 2023 and my car dies on me. I had to use my AAA card to tow it because the service department couldn't remind me that I have free towing through them. They quoted "it is not our job to inform you". My husband took my car on a Monday. When we bought the car we were told if it couldn't be diagnosed in an hour we would get a loaner. They told him because they were busy it could take THREE DAYS but won't give us a car until they diagnose it. That was problem one. After sitting at service for 7 hours he finally got a loaner car. In the meantime Walter hit my husband with a door and laughed (which my husband did not think was funny). Ruben sent me one text saying he would communicate with me and I got ZERO communication. They called Wednesday evening and said they would bring my car to my work at 8am the next morning and pick up the loaner. After texting all day I called. I finally got a manager Ismael who said "Oh let me expedite this". This was at 3pm and I was leaving work at 4pm. Obviously this wasn't going to happen if I didn't call. I've never been treated like this in my entire life! I'm so disappointed in Kia and honestly wish I could get a different car. So just remember all of this when you go to buy a Kia. read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

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Great experience ask for Richard Martinez! He makes everything so fun and easy. I look forward to doing all my business here

Thank you so much Arno Babajanian, you are one of the best service advisor who understands customer needs and perform accordingly, I will highly recommend anybody who is looking for a solid, honest and respectful service advisor, excellent customer service, and good price for the standard service, every single time your smile and kind personality bring me back to Van Nuys Kia Service cente, thank you!!! read more

I'm so thrilled about my new EV9. I traded in my Telluride which has been a great family car, but I was ready to go electric. I went straight to Mousa, who helped us the first time, and he was extremely helpful per usual. He was responsive immediately via text and call, and was working on finding my car before I even came in to the dealership. I was in a hurry to pick up my kids after getting my new car, and Mousa and the finance team were so kind and helped move things along quickly. They even had a service person help remove my car seats! They made the process as a busy mom a seamless one. Very appreciative of Mousa and his team for taking care of me. read more

This weekend, my daughter purchased her first car at Kia of Van Nuys, and we had a great experience. Sam, our sales representative, was professional, knowledgeable, and incredibly helpful throughout the entire process. He made everything smooth and stress free and took the time to answer all of our questions. I would highly recommend Sam to anyone looking to purchase a vehicle definitely ask for him!!!! read more

bought a Kia k5 gt line 2026 Omar gave me good deal excellent follow up service department was excellent too Arno helped me out oil change check up rotate tires and car wash all free I would buy another Kia soon great car great service read more

I absolutely recommend getting a car from KIA Van Nuys! I've never felt more of a partnership with their sales team in making sure we came home with the car we wanted! Please go and ask for Tariq when you go. He and everyone there works tirelessly for their customer and gave my family and I the best customer experience and I feel so thankful I found them. First time KIA owner here and they've given me the best send off. This car feels good and the way we got it feels good. Thank you Tariq, thank you Ali and everyone at KIA Van Nuys!!!! Elite team! read more

5 stars isn't enough for Kia Van Nuys! I had the absolute best experience thanks to William, Elijah, Daniel, and Jose. From the moment we walked in, they made us feel welcome and truly went above and beyond to work with us. Their professionalism, patience, and top-tier customer service made the entire process stress-free and enjoyable. My husband and I were blown away by how smooth everything was -- and thanks to them, I drove off in an amazing car I'm in love with! If you're looking for a team that genuinely cares and wants to help you find the perfect car, this is the place to go. Huge thanks to the Van Nuys Kia Team! read more