Placed my online order same day and it was ready within the hour. So I went by after work to pick it up. Staff were welcoming and polite. The guy who assisted me was making jokes and was making me laugh. I need that laugh. So thank you and the pick up process went smooth overall. I picked up a defogger window repair kit for my jeep. read more

NAPA Auto Parts - Auto Parts & Supplies Near Me - VAN NUYS, California

They had the part I needed for my ac filter. Very helpful. I trust NAPA. I always feel they will have the parts I need in stock.

Out of windshield wiper fluid. I guess they have inventory problems. Went to Walmart, they had plenty.

Worst store ever. Was in there for 15 minutes waiting for help. No one said a thing to me, one guy was slow as hell helping someone else, two other guys were too busy to address me. Screw this store. It's staffed by idiots. read more

Most disrespectful the worker named "Angel " I bought an item with O'reilly auto parts

The worst customer service ever. NAPA has lost my business forever. Ordered a carburetor kit for a Holley four barrel carburetor. Had to be shipped from Fresno. Took three days longer to get here that I was told it would take. Got it home... And it was the wrong part. It's for a two barrel Carter carb. Went to return it today. Guy refused to refund the shipping costs even though it was their error. Said I could come back to speak to the guy who ordered it. Why would I drive across the valley to do that for $6.00!? I was frustrated but not yelling or doing anything outlandish... Since I had my young son with me. Guy said,"you don't have to yell." I said, "I'm not yelling... But if I do, you'll know." He responded with,"then I'll call the police." Seriously!? You threatened a customer with an arrest? In front of a 6 year old who is now worried that daddy is going to have the police knock on our door?! You can keep the $6.00 shipping charge. And everyone I know in the car business will know how you treat your customers. Your prices aren't competitive either! The good news is I found the correct kit on eBay and the guy even waived the shipping charges and said it would be delivered to my door by Wednesday. THAT is how you do business. read more

Purchased a car battery and "Jose" the Sup treated me with outmost courtesy along with the clerk who attended me. Customer service at its best. Thanks to you both. Go Dodgers! read more

After dealing with TWO moronic spores over at Pep Boys - who had NO CLUE what a transfer case or transfer case fluid are... I called Napa and handled my business. For those of you who don't know, all (manual shifting) 4-wheel drive vehicles have a transfer case. It's how a 4x4 vehicle switches from 2-wheel drive to 4-wheel drive and back again. My GMC requires AutoTrak II (blue) fluid NOT OIL. Apparently, Pep Boys doesn't think people who work at an AUTO PARTS STORE should have a clue about the things they sell. I pre-ordered my two quarts of fluid online and went into this location where I was met by "Rod" at the counter. He pulled up my order, grabbed the fluid, took my credit card and off I went. It really should be that easy. Rod knew what he was talking about and was quite helpful. About the only thing I could criticize about this particular location is its size. It seems smaller (with smaller inventory) than other locations I have been to. But they had what I needed so my errand was quick & painless. And changing the transfer case fluid took me about 20 minutes and saved me over $200. read more

I was in yesterday afternoon to purchase a pair of wipers for my front windshield. Not knowing what to look for in terms of size, the type of blade I needed, etc., a gentleman at the register was kind enough to walk out to my vehicle and tell me exactly what I needed. In times of turmoil, especially during our current events, it was nice to have someone as kind and caring as this young man assist me every step of the way. He truly made my day. Thank you for your service. read more

It's to much one star for customer service here is was a guy every day angry don't Wanna come back to this place read more

Nester was super helpful and awesome! Looking for air filters to keep out the filthy Los Angeles air and build a healthy internal vehicular ecosphere. Nester went out of his way to show me all the different options and explain how each was different. Thank you Sir! read more

Bad service, somehow worse parts. No matter how you order your parts online/in-person/over-the-phone expect delays due to lazy incompetent workers. Parts from Napa are not made to any standards, just cheap garbage that will break or not fit properly. Every part from here I have installed has caused more problems than solutions, as a do-it-yourselfer I would recommend you order parts from anywhere but this place or any other Napa for that matter. read more

These guys are a bunch of clowns and need lessons in customer service. I called the store the day before to order a part that needed to come in from the warehouse. The patronizing salesman said it would be in the store after 9 am the next day. I arrived the next day at noon to pick up the part and not only was it not there, nobody there (all 5 guys) knew what I was talking about. I know the jerk who took the order was there (although I didn't get his name) but didn't have the balls to step up to making a mistake. What a wimp. They tried to let me know when they could get it in, but I would much rather take my business elsewhere and deal with people who are more professional. Thanks , but NO thanks NAPA. See-ya. read more

I came here stressed out because problem after problem keeps happening with my Nissan Altima. :( after hitting a few other auto part places in search of what I need I came here and was helped by a gentleman named Tony, he was amazing. He was calm, funny, and so helpful! He went above what he had to do and I appreciate it so much. If you happen to need some expert advise and help I would tell you to come here and ask for him, he takes his job seriously and was super efficient and honest. read more

Very knowledgeable and friendly staff here. Did I mention honest? I lost a $50 bill out of my pocket probably when I went to pay. My husband said I should go back up and see if I could find it or if anyone had turned it in. I thought I would be wasting my time but sure enough the man that helped me had found it on the floor where I was standing and put it away for me. I was so surprised! They have my business for life. read more

This NAPA's service is great. Their staff is full of helpful and nice people. I ordered an oil pan for my car and they got it an hour later at a price that beat every other auto part store i checked. That's my review but I need to meet the word count for this to be posted so I'm typing this extra sentence. read more

I called on Sunday and asked for a thermostat for a 98 Mercedes. They had it and I drove over and picked it up; no hassle.

Well I called and spoke with a manager who boasted about being a manager named David. he told me he had the part I needed, called him a second time to verify before I drove 50 miles to pick the part up he says yes it's sitting on my desk when I arrived there David wasn't there and the part was not correct David walked in few minutes later with a handful of money waving in the air "here's your money here's your money "giving it to an employee. I mentioned to him my problem. that the part was not correct not once apologized walked right out got into a Napa vehicle and drove away.... I can't believe this person is in a manager position. I'm never going back to a Napa again ,never read more

terrible service i was in a bind for a part i needed desperately, the guy said they had it but would not wait even 5 minutes past their closing time. i wont be using or recommending napa from now on read more