I can't say enough great things about Chase, the Assistant GSM. I originally received a truck through a broker deal that was presented to me as new, but it arrived with 1,509 miles and multiple dings, dents, and scratches. Needless to say, I was extremely disappointed with the condition of the vehicle. The moment Chase became involved, he stepped up without hesitation and made everything right. He exchanged the truck and got me into a newer truck with a higher MSRP, while making the entire transaction smooth, comfortable, and stress-free. He listened to my concerns, treated me with respect, and never made me feel like I was being difficult for expecting a truly new vehicle. Chase's professionalism, honesty, and commitment to customer satisfaction were exceptional. Instead of making excuses, he focused on finding a solution and went above and beyond to ensure I left completely satisfied. This is exactly how management should handle a difficult situation. I highly recommend Chase to anyone looking for someone who genuinely cares about his customers and stands behind the dealership. read more

I am writing to express my disappointment with the service I recently received. I brought my 2025 Jeep in for ongoing mechanical issues and was informed that it would take approximately 2-3 weeks to complete the repairs. While I understand that repairs can take time, I was also told that no rental vehicles were available, meaning I would be left without transportation for the duration of the repair. What makes this even more frustrating is that I pay $1,400 per month for a vehicle that is already experiencing significant problems. I was also informed that the delay is due to the dealership being short-staffed and behind on repairs. I spoke with the Service Manager, Hector Herrera, in hopes of finding a solution. I explained that I have a daughter with special needs and rely on my vehicle every day for appointments, school, and daily activities. Although he acknowledged my situation, his response was simply that all 14 rental vehicles were already in use and there was nothing they could do. I even suggested being placed on a waiting list so that I could bring my Jeep in once a rental became available. I was told that wasn't possible. Additionally, I was told that if I wanted to, I could contact other dealerships myself to see if they had a vehicle available. I found this extremely upsetting, as I believe it is the dealership's responsibility to assist customers and help provide solutions, especially in situations where customers are left without transportation due to service delays. Instead, I am expected to go without a vehicle for several weeks with no transportation, no alternatives, and no meaningful effort to assist. I understand that staffing shortages and high repair volumes can happen, but customer service should not suffer because of it. The lack of empathy, communication, and willingness to help was unacceptable. I left feeling that my concerns and circumstances simply did not matter. I expected far better service and support from a dealership representing the Jeep brand. read more

Brought my Jeep in for routine service and they stripped the drain plug -- then said absolutely nothing about it. Only found out when another dealership's tech pointed out the damage during a later visit. Van Nuys Jeep just handed my car back like nothing happened. To make it worse, I was overcharged for another service that didn't even fix the original issue. Paid a premium for incompetence and silence. Staff seemed undertrained and had zero interest in accountability or basic customer service. No transparency, no care, no follow-up -- I had to find out about the damage from someone else entirely. THE WORST SERVICE in SoCal. Spend the extra time to drive somewhere else. The staff here might as well all be unpaid interns. My Jeep came back to me with more problems than before the original issue. This location IS TRASH GARBAGE. read more

Laura was amazing with helping us get our first BMW with Van Nuys CDJR. Would recommend to friends and family. Thank you Laura! read more

I do not recommend coming here to buy a new car if you want a good, honest deal. I recently leased a new vehicle from this dealership, and what should have been an exciting purchase turned into a frustrating experience. The truck was delivered with visible scratches already on it. When I flagged this, I was told to bring it back in for repair -- but instead of offering a loaner vehicle so I could still get around, they only offered an Uber to and from my house for the day. That was just the start. Since taking delivery, I've had an airbag warning light come on and noticed the alignment is off -- not exactly what you expect from a brand-new truck. The finance side of things was its own headache. The moment the paperwork was signed, the finance manager seemed to vanish -- no one on staff could tell me where to find them for follow-up questions. I'd strongly encourage anyone buying here to read every line of your contract before signing, because add-ons have a way of getting added without a clear conversation about them. To make matters worse, I've called the main sales line multiple times asking to have Gustavo call me back -- silence every time. Even showing up in person, nobody at the dealership seems to know where he is. At this point it's easier to find Jesus than it is to find him. My salesperson, Mandeep, was nice and helpful throughout the process -- but that seems to be true of everyone here right up until you sign. After that, it's like you're dead to them. Part of this is on me -- I didn't shop around enough beforehand, and other dealers later quoted me a noticeably cheaper price for the same truck. Lesson learned, but it also means this dealership knew they weren't offering a competitive deal and sold it to me anyway. Between the vehicle condition at delivery, the ongoing mechanical issues, the vanishing finance manager, and now an unreachable salesperson, I'd think twice before buying here -- and I'd definitely get quotes elsewhere first. All of this was reflected in the survey w/ Stellantis. Mandeep input my email address incorrectly but I got it... tsk tsk. And to the management team, you have my number if you need to reach me. Don't put some canned response. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

See all

For Willy's 41 Met with Laura We had a great experience! Laura was wonderful to work with. She really knows Jeeps and was very kind, helpful, and polite. Since this was my first Jeep and I didn't have much experience, it took us a couple of hours to reach an agreement. Laura was patient and answered all of our questions. I also want to thank everyone I spoke with. It was a pleasure being part of the Jeep family. I highly recommend asking for Laura! It was a great experience, and it was my first Jeep! read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

My husband and I purchased our new Jeep Wrangler Willys today from CDJR Van Nuys, and we had an excellent experience! We are definitely not the easiest customers, and we took our time making sure we got the best deal possible. The entire staff was patient, professional, and worked hard to make everything come together for us. A special thank you to Eliot, Kevin, and Chris for their outstanding customer service. Eliot was especially patient, kind, and helpful throughout the process. Everyone took the time to answer our questions and made us feel comfortable every step of the way. If you're looking for a dealership with friendly, helpful, and patient staff who truly care about their customers, I highly recommend CDJR Van Nuys. Thank you for helping us drive home in our new Jeep Wrangler Willys! read more

Van Nuys CDJR - My new car! - Car Dealers Near Me - Van Nuys, California

I called 3-4 times to talk to office manager, not one time did someone answer and their mailbox is FULL! What kind of business runs like this? Also, when you press "0", that is not answered and mailbox is full! Unacceptable for a business to operate! read more

In 2015 I walked in just looking around and ended up walking out that night with a 2016 Power Wagon. The truck is amazing, best ever. This Dodge dealer is awful, worst I've been too or heard about. The service has been astoundingly awful and service rude, like no one cares at all, especially the service girl, wow. I will never go there again for service or anything else and I will make sure I keep anyone I know from going there. It doesnt get much worse than this place. Be warned. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

Bought a car3 weeks ago sales guy Brian was good but the finance guy slip in a 2000 dollars service charge I didn't want so make sure you ask them to print your contract and review all the charges read more

If I could give negative stars I would. I've wasted enough time trying to work with this dealer to invest more than 2 minutes writing this review so all I'll say is DONT BUY HERE... don't waste your time communicating with them regarding anything. No one will call you back. And I made the mistake of buying here three months ago which I wish I could take back. Trash. read more

Whatever you do, don't buy a Chrysler and don't bring it here for service. We brought in our hybrid minivan for service since the battery stopped charging. It has been in the shop for 8 weeks, and no one will call us back or give us any reasonable update on our car. The last update they gave us was over 2 weeks ago and all they said was Chrysler engineering hadn't even called them back! I tried calling multiple times this week and was sent to voicemail each time. No one has even called me back. Literally the worst car and car service experience of my life. read more

Alex helped me buy the car I had been leasing for two years. He was fabulous and the whole team kept things moving (but clear) so I could get home for dinner in my clean, gassed-up Alfa Romeo. read more

My experience with Van Nuys Chrysler Dodge Jeep Ram was excellent from start to finish. What impressed me the most was that I completed practically the entire car-buying process online and remotely, and even so, everything was incredibly fast, organized, and smooth. Buying a car this way could easily have become complicated, but with this team, it was exactly the opposite. I especially want to thank Felipe Silveira, my salesperson. From the very first contact, he was extremely attentive, transparent, and always available. He answered all of my questions, kept me informed throughout the entire process, and did everything he could to make sure everything went smoothly. Even though I was far from the dealership during the negotiation, I never felt like I was left wondering what was happening. Felipe, thank you so much for all your attention, help, and support! I also want to thank Chase, the Sales Manager, who was extremely efficient and helped make sure everything went exactly as agreed, and Ross in Finance. I was genuinely impressed by how quickly the finance process was handled. Everything was completed much faster than I expected, with no unnecessary delays and great efficiency. When I finally arrived to pick up the car, everything was exactly as we had agreed. After completing almost the entire purchase online, arriving at the dealership and finding everything in order confirmed that I had chosen the right place. Without a doubt, this was one of the best experiences I've ever had buying a vehicle. What is normally a tiring and stressful process turned into a very positive experience. My sincere thanks to Felipe Silveira, Chase, Ross, and the entire team at Van Nuys Chrysler Dodge Jeep Ram. I 100% recommend this dealership. If you're thinking about buying a car -- especially remotely or online like I did -- you can reach out to Felipe and this team with confidence. Thank you for making my car-buying experience such a great one! read more

Just Alittle update: I've emailed and contacted them after responding to my review and still nothing. My last jeep payment was recent and the car is still at my garage just collecting dust. This is getting ridiculous and I've never been so upset and disappointed. The amount of bad reviews says enough for this place. They should be held responsible and accountable for all these reviews. DO BETTER. read more

Horrible customer service. Johnathan Schwartz the General Manager should be fired. He allows his salesman to vape while taking to customers like me. I'll never buy there. Horrible. read more

THE SERVICE HERE IS THE WORST. When you call about needing service, the associates mislead you or intentionally leave out details like how long anything will take. Probably because even just an evaluation of the car's problem will take multiple days and the repair itself will take weeks. They tell you NONE OF THIS upfront. The associates are also the opposite of helpful or warm. They all make you seem like an asshole for asking questions. You also get different answers depending on who you ask, on topics ranging from what's covered to what things cost. Maybe the place is just way too overwhelmed and needs more employees and space. But the last time I almost got work there, I was told it would they would need my family's minivan for at least a few days if not weeks to fix one middle row seat that wasn't locking into place. Fed up (and having lost the car to them for weeks before), I left before the evaluation and instead went to Olive Auto in Burbank. Fixed up in a matter of hours. Never again with this terrible operation. read more

Whatever you do, do not come to this dealership. A bunch of shady people. I dropped my car for service. I came back today 5/30/2026 to get my mailbox key. We had to wait 10 minutes for them to say just the technician locked my keys in his tool box instead of giving it to reception. Not only that, what dealership lets their technician work with SANDALS??? If I stand correct, this is a huge violation for them. This is what he was wearing. Hopefully nothing falls on his feet read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

See all

Very dishonest dealership!!! Complete fraud they lied to us and told us that we had a lifetime warranty on our Chrysler 2016 van complete misrepresentation. They stole thousands of dollars from us. The only reason we went to the dealership that day was to purchase the van with a lifetime warranty sales manager are crooks should be punished read more

Do not buy a car here- bought a jeep wrangler in January and traded in my Cadillac. To start they overcharged me and had a ton of add ons I didn't even know about when signing until afterwards and had to go in and get a bunch of stuff removed. They also told me as a part of the deal they would pay off any outstanding tickets I had on my car and didn't specify. Not only two months after I bought the car, the battery died and I had to buy a new one because they told me it had BEEN broken (so they knew), but none of the promised tickets were paid off so I got called from the Supreme Court and owed $1000 to the court, then 3 months later got a call from debt collectors on 1 parking ticket I had that turned into a $600 ticket. The manager offered me a free tank of gas to make up for it (my car is electric). So horrible. read more

One star. My visit to the Jeep dealership in Van Nuys was a masterclass in chaos, mixed messages, and zero respect for a new customer. Day 1: I was promised a 2025 Wrangler Sahara lease at $0 down and $499/month. I test-drove the car, loved it, and waited. After an hour, the manager appeared and abruptly announced they couldn't lease the 2025 Sahara after all. When I asked why they had me come in for a deal they suddenly couldn't do, he was shockingly rude and basically told us to leave. As we walked out, the salesperson chased us down and said the manager could do an even better deal: a 2026 Sahara at $459/month. We agreed--only for the manager to come back and say it would actually be $499. When I asked why they changed the number again, he admitted he'd said $459 just to keep us from leaving. That destroyed my trust, and we left. Day 2: The next day, the salesperson told me they could, in fact, do the 2026 Sahara at the originally quoted deal. I left work and spent about three hours there while they ran my credit and went back and forth--only to end up at $535/month. I was exhausted and ready to close just to be done, when the manager suddenly claimed the system wouldn't accept the coupon he wanted to apply. He said he'd use his employee number for a better discount, promised home delivery the next day, and had me complete paperwork so they could run my credit. Then--silence. Five days. No car. No calls. No updates. Texts ignored. In my opinion, this was a whiplash-inducing runaround and a complete breakdown of professionalism. I felt disrespected, misled, and absolutely worn out. If you value your time and your sanity, get every promise in writing before you set foot in the door--or better yet, take your business somewhere that treats customers with honesty and basic courtesy. I wouldn't wish this experience on anyone. read more

Staff is terrible. Business office is HORRIBLE. Never call you back. Price gauging galore. Would never go back here again. Absolutely a SCAM! read more

I had a very frustrating experience with this dealership and would strongly caution others to be careful. From the beginning, they refused to provide an out-the-door (OTD) price, even after I asked multiple times. Every other dealership I contacted (Toyota, Mitsubishi, and several independent lots) had no problem giving me a full OTD breakdown immediately. Here, I had to keep pushing just to get basic transparency. It wasn't until I clearly said I was about to walk away that they suddenly claimed, "the text didn't go through," and finally sent something over. That alone felt disingenuous. When I did receive the breakdown, it became clear why they were avoiding it: The vehicle was listed at $35,000, but the actual out-the-door price was over $42,000 They added $2,990 in aftermarket add-ons that were not included in the advertised price. These add-ons were not optional in practice and were used to inflate the final cost. The licensing fees were about $300 higher than another dealership selling a very similar vehicle In other words, the advertised price was not the real price--it was just a way to get people in the door. I also made a clear, reasonable offer and even broke down my numbers mathematically so there was no confusion. Instead of responding, negotiating, or even declining, they simply stopped communicating entirely. That was honestly the most disappointing part. If you can't meet a number, that's fine--but at least have the courtesy to say: "Sorry, we can't go that low." Instead, I was ignored. Throughout the process, they repeatedly tried to get me to come in rather than answer straightforward questions, even after I made it clear I preferred to handle everything transparently over text. Overall: Lack of transparency Hidden fees Inflated pricing structure Poor communication and follow-through If you see a vehicle listed here for $40k, be prepared for it to land much higher once everything is added in. I never treated them with anything but respect, and I expected the same in return. Unfortunately, that wasn't the case. read more

This is a follow up to my previous review. I am extremely disappointed with both the quality of my 2024 Jeep vehicle and the level of service at this dealership. A car that is practically brand new should not have already had 3 recalls, this is completely unacceptable. My experience with their customer service has been just as frustrating. During my last visit, they addressed a recall, but I also reported a very serious issue: the car stopped while I was driving, a turtle icon appeared on the dashboard, and I received a message saying I could not accelerate. This is not only alarming, it is dangerous. Now I am being told by a customer representative named Payman, I need to leave the car for at least six weeks, they cannot provide a loaner vehicle, and they are unable to even tell me whether the car is safe to drive in the meantime. That level of uncertainty and lack of support is unacceptable. I expected far better reliability and customer care, especially for a new vehicle. This situation has been stressful, inconvenient, and, most importantly, a serious safety concern. I have reached out to the service General Manager and the agency General Manager, and they both do not return calls, and when I visit they hide out in their office and do not give me the courtesy of direct contact. Please do yourself a favor and stay away from this dealership, read more

Alright a little update. I brought my car in for service. They charged me so much to run diagnostics just to tell me that I need a new battery. Then they basically told me I'd have to have them change the battery in order to wave that fee. Basically I was guna walk out of there paying 600+ for a battery for my 2021 wrangler. They also did not provide a rental. read more

The worst dealer in LA from the time they talk to you on the phone and they try to bring you in to signing a contract and then later on you can clearly see that they're ripping you off. I would never go there again. They're lucky that I don't sue them . The managers are the worst and specially, the financing guy that's the one that is the biggest thief there. Don't ever go over there. read more

Called about looking at a car they had i was really interested in buying . Made an appointment, and drove over an hour to see the car . Arrived to look at the car they show me it , looks good and when we go sit down to talk pricing they inform me that the car is in the middle of being sold. So i drove all the way over for nothing . Pretty disappointed that even though i made an appointment with a salesman to see the vehicle and instead of giving me the chance to buy it they just go and show it to someone while i was on the way to the dealership and they buy it. read more

Title: Rogue, Harassing Behavior from Van Nuys CDJR - Owner Russell Westbrook Needs to Know I bought a car outright from Van Nuys CDJR, paid a cash deposit, and was told the deal was good to go. Weeks later, they called claiming there was a "social security error" and demanded the car back, even though I had done nothing wrong and never misrepresented anything. I told them I would return the vehicle once I secured another car, and I never wavered from that position. Instead of working with me in a professional, consumer‑friendly way, they launched a campaign of harassment and threats. They bombarded me with aggressive phone calls and text messages that made it sound like I had stolen the car. They then contacted my personal references and harassed them, and even sent someone to my residence to harass my 93‑year‑old landlady. At no point did they reach out in a reasonable or above‑board manner, and they completely ignored my repeated requests that they cease and desist. Despite staying in communication and making clear I intended to return the car in the same condition they sold it to me, they escalated by sending a repo agent after me. By the grace of God, I was able to secure a legitimate deal elsewhere and return the vehicle before any further chaos unfolded. When I finally brought the car back, in perfect condition, they made me wait over an hour and then refused to reimburse my cash deposit. Because they withheld my money, they left me stranded more than 40 miles from home, in the dark, with no assistance--no Uber, no Lyft, no Waymo, nothing. I had to take public transportation from Van Nuys to Downey to get to my new car. I didn't get home til almost midnite, and I left the dealership at 7:30 pm. This experience has left my psyche in turmoil. The dealership's behavior was unprofessional, unnecessary, and frankly abusive, especially given that they contributed to the situation in the first place, allowing me to drive away in a vehicle, thinking the bank deal had already been secured. They had every opportunity to make it right and chose not to. To this day, I still have not received my deposit back. For the record, Russell Westbrook has owned this dealership since 2016, and his wife Nina is part of this family brand. Mr. Westbrook is kin‑adjacent, and neither he nor Nina would be happy to know you handled any consumer in this manner--especially me. If you're considering Van Nuys CDJR, know that they are willing to treat a paying customer this way over an internal error they crafted. Do not give them your business--and if you must, get everything in writing and protect your money, though that may not work either. read more

Huge shoutout to Nadim and Brian for absolutely hooking me up with my new Wrangler! They made the entire process so easy, smooth, and stress-free from start to finish. They were super helpful, honest, patient, and really went above and beyond to make sure I got exactly what I wanted and was happy with everything. I seriously couldn't have asked for a better experience. If you're looking for a new car, definitely ask for Nadim and Brian -- they'll take care of you! 10/10 experience and I'm OBSESSED with my Wrangler! read more

My Second Review - Now a Safety Issue This is my second review because the problems with my car still haven't been addressed. Since buying my 2025 Charger Daytona R/T EV on July 25, 2025, the trunk hasn't worked properly, and I received the car with a damaged wheel and tire that were never fixed. Now there's a new, more serious issue -- the door button sometimes doesn't work, and I've had to use the emergency door handle many times just to get out. This is a safety issue, and I don't feel like I can fully trust this car. For a brand-new car and as a loyal customer, this is beyond frustrating. The lack of accountability or real help from the dealership is simply unacceptable. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

I never rate any businesses but honestly they are just the worst. Worst customer service, unprofessional, worst manners and communication. I cannot believe that Jeep parent allows this to happen at a dealership which represents their brand. The amount of negative reviews and hollow business responses paints all the picture you need to know. There isn't even common courtesy or respect while dealing with the team Their parent manufacturer stellantis couldn't even get ahold of them to communicate status of repair or diagnosis on a warrantied vehicle if that says something Thank God there are other options nearby read more

We've been trying to get someone, ANYONE, at the dealership to return our calls. Even called the general manager whose number was left in response to our review. NO ANSWER. It's extremely clear to us that now that we paid for the vehicle, they have zero interest in helping us with the mess they created. Yelp needs to have a zero stars option! read more

I had taken my car to another dealership and the work took almost a month and broke down again 6 months later. I brought my car to Van Nuys CDJR and Albert took really good care of me and my car was fixed in a week. I was comforted by how confident Albert was that we'd figure it out fast and even dealing with my warranty company was a breeze. I'll definitely be bringing my Grand Cherokee back for any future needs! read more

This place needs new management. I'll be looking into having this locations license revoked. Once they sold me the car they disappeared when I brought up issues... how do you treat people that way when they just bought a 68k car.. they are the most disrespectful dealership I've ever dealt with. Absolutely no help with service. They don't have answers here for anything. I wanted to at least do a trade in but couldn't even do that! Completely turned their backs. They don't answer the phones or text back. The Manager here is not capable. And the bs response that the service manager is going to reply with the dealerships manager number and email, he DOESNT ANDWER THAT EMAIL OR NUMBER, so DONT EVEN BOTHER TRYING TO TELL ME TO USE IT. read more

What a joke. I traded in a Jeep and bought one at the same time. They are to let Chrysler know but they have not. This was 3 months ago. Now Chrysler is sending me threatening letters about collections and stating they have exhausted their attempt in getting a hold of them. They hardly answer their phone and when they do they transfer you to a voicemail that no one ever answers. This place is not professional and I will never ever buy from them again. What a horrible experience. read more

I brought my vehicle into Van Nuys CDJR on Friday July 25, 2025 for a warranty claim for a stuck sunshade. Dropped it off, formal intake was not done. As of Thursday July 31, 2025 I still hadn't heard from anyone so I called in but was sent to voicemail. I received a call later that day stating that they were still waiting on approval, but I should hear back by early next week (August 5, 2025). Since I had not heard back, I called on Friday August 8, 2025 and got voicemail again, but received a callback and was told that they were waiting on parts. I asked if it had been approved since I didn't receive confirmation but this was their way of saying that it was approved; unprofessional, no communication. It had been two weeks at this point. I was told it'd be another week for parts. Two weeks went by and I called back on Wednesday August 20, 2025 but went to voicemail. Never received a call back. Got a call on Tuesday August 26, 2025 that the vehicle was ready to pick up. Upon walking in I wasn't given a breakdown of vehicle, only asked to pay. I asked to inspect the car first. To my surprise the original reason I brought the vehicle in was not fixed, similar issue. Someone also wrecked the vehicle or it was hit while parked. Drivers side mirror banged up and hanging off, scratches, chips, markings on drivers side doors, fender, rear quarter, rear bumper, front bumper, hood, passenger side front door and fender. They denied it but would check cameras and talk to the workers. I left it there, did not pay and asked them to return it to the same state I left it in, plus fix the sunshade. It's now Monday September 1, 2025 and not one call to provide status. I've emailed the GM Jonathan Schwartz and no reply. Tried calling him but they can't patch me through to him. I want my vehicle fixed correctly. I was told that they don't park vehicles on street but I've got a tracker on it and could see that it was, AND parked offsite at two other shops. Jonathan Schwartz, please do better. I turned my vehicle in and expect to get it back without damage. It looks like someone side swiped my van and pushed it into the back of another car. Upon inspection of the van on August 26th, 2025: Shade doesn't close all the way and "rebounds" after trying to close, leaving it 3-4" open. It was in the shop to repair the sunshade issue to begin with, so the repair has not been completed. Driver side mirror is falling off; clearly hit. Driver door under mirror has many scratches that seem deep enough into the clear coat. Drivers side bumper had two circular 15" wide deep scuff marks on the corner. Multiple chips and light blemishes across driver side fender, rear door, and quarter panel areas. Front bumper has a deep horizontal scratch/dent that looks like it was pushed into something. Chip on hood. I saw my vehicle was on the street on 9/3/25 and stopped by to see it in person at the auto body shop the dealer outsources to. Talked to the owner and he agrees that the damage needs painted in most areas. Still nothing from CDJR. I called but am told my service guy is away and they don't take messages. This scenario is why people don't trust dealerships. This is unacceptable and the lack of customer service has been dodgy because they know the truth. Six weeks without my car and the best they can do is "there's no way all of this damaged happened here but we can try to buff it out". read more

See all

Doesn't get worse. Most unreliable and unprofessional dealership I've ever dealt with. Both sales & especially service. Every experience I've had has been met with entitled people who hate their jobs & pass their responsibility around. No one takes accountability for their commitments & failures. No one's has any idea what they're doing. I've never had a good experience here. Go anywhere else. Anywhere. read more

DO NOT GO TO THIS LOCATION!!!!!! the other locations have great customer service and the people there are honest and are there to actually service and take care of you, i've been lied to and have been taken advantage of at this location. DON'T GO! read more

The absolute WORST experience I've ever had. First they told us they had what I wanted in stock but after spending 3 hours walking around their "stockyard" at a mall, they did NOT have what I wanted. Then I placed an order to get what I want. After 6 weeks of hearing nothing from them I called only to find out the order had never been placed even though they had assured me it had, and trying to blame someone else instead of apologizing and doing everything they could to retain my business. DO NOT SHOP HERE!!!! You'll regret i Update... service dept will lie to your face even when you have emails and paperwork to prove they're wrong. Telling me only two free oil change services came with my car when my paperwork and the jeep website say 3. Also if I wanted a loaner during recall fixes I had to pay for it myself and maybe the company (not the dealership) will reimburse even though the email jeep sent out said they cover all loaner charges. They are the scummiest of scumbag car dealership. Don't go here. read more

We recently went to a dealership because we were seriously interested in purchasing a BMW M850i. Our main goal was to test drive that exact car and, if we liked it, to go ahead and commit to buying it. When we got there, the salesperson--Adi, who was really friendly and helpful--informed us that the M850i supposedly had a flat tire. Adi arranged for us to test drive another vehicle and suggested we return the next day once the car was ready. Unfortunately, the experience took a downturn when the manager got involved. Unlike Adi, the manager was rude and egotistical. He tried to pressure us into signing a contract before we'd even had the chance to test drive the car, insisting we could just cancel if we didn't want it afterward. We explained that we needed to drive the car first. Instead of respecting that, he acted like his time was more important than ours. We were genuinely ready to buy the car, but this manager's behavior means we won't be coming back. I'm certain this dealership is losing other customers for the same reason. Honestly, I'd suggest the dealership replace that manager. In the end, we took our business elsewhere and ended up purchasing a Mercedes-Benz AMG E53 from a different dealer, where the experience was everything this one wasn't--professional, respectful, and enjoyable. Thanks for helping us find a better dealer! read more