I wish I could give a 0 star for this dealer's service I took my 2021 Jeep Sahara for recall in perfect condition and when I got it back , the check engine light was on When I asked what happened, the guy at front lobby who checked the car before they took in, he sad the check engine light was on when you brought the car. Question to that lousy service guy Why you didn't told me before you took the car inside? Than he said your car needs to get diagnose and you have to pay for that. Unbelievable! My mistake that I didn't read previous reviews before I used services. Horrible service! Stay away from this dealer!! read more

I purchased a preowned vehicle from this dealer in February 2026. The vehicle had minor damage along the bottom passenger door . As part of the sale the dealer agreed to repair the damage and gave me a due bill. It's now 3/24/26 and the dealer is ghosting me. Now I will have to take them to small claims court read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

We purchased a 2024 Ram 3500 from Van Nuys CDJR at the end of last year. Worked with Mena , Commercial Fleet Mgr. Lucked out, found him to be honest and professional. Gave us options, worked the numbers and got us where we wanted to be. Unfortunately he didn't have the truck we wanted, a week later he called and let us know he found what we asked for.. and then some. And...! Mena had it delivered. Hands down we would work with him again. Update: I hear he's with a different dealership. read more

Misled & Mistreated by Finance Department - BE CAREFUL!!! I'm really disappointed with my experience at Jeep in Van Nuys, especially with the way I was misled by the finance department when turning in my lease and choosing to finance my vehicle. When I met with the finance rep, I was hesitant about purchasing a warranty--I've always been skeptical about them. But I was moving out of state, so he convinced me by repeatedly assuring me that the warranty he was offering was "bumper to bumper," and that the only things not covered were tires and brakes. He said this multiple times with confidence, which made me feel secure enough to agree and sign. Unfortunately, I later found out that this was completely false. The contract he sold me was a third-party warranty, and it only covers the engine and transmission--not bumper to bumper like he promised. To make matters worse, he's no longer working there, so I can't even confront him directly. Trying to get help after the fact has been frustrating and exhausting. I've called multiple times and mostly got voicemails. Eventually, I went in person and another employee told me they shouldn't have even sold me a third-party warranty, and that I was misinformed. I was advised to cancel the policy and get a refund on the remaining amount--which is ridiculous, considering I never should've been misled in the first place. I've since moved to another state and called to speak to the manager, who offered a half-hearted apology and basically made it seem like it was my fault for not reading the fine print. The contract was even given to me on a USB drive instead of in printed form, which felt shady in hindsight. Bottom line I was lied to by a finance rep who clearly only cared about commission, and this dealership has offered no real accountability. If you're considering buying or financing here--especially when it comes to warranties--be extremely careful and read every single line. Don't trust what they tell you without proof. read more

Karin, Omar and Kevin helped me out. All of them were great. They got me the Ram (within 24 hours) I wanted even though they originally didn't have the car. They got the best price and customer service was excellent. Highly recommend checking out this dealership. read more

This is the worst place to go to when looking for a new or used car. They wanted me to put 20k down and 2k a month for a 50k car I declined and left. The next day they ran my credit an additional 3 times on each bureau & when I called all they can say was that I gave them permission to. This place is filled with dirty, grimy, thirsty sales representatives. Please take heed to what I'm saying and don't fall victim as I did I will definitely let everyone I know about this terrible experience. Selena is the worst! read more

Go to a different service center! They'll keep your vehicle and hold up process on repairs. After getting my vehicle towed there they call and tell me the cost for the diagnostic and repair work. Quoted me $1400 then says oops $1200. I say I'll bring in my own battery and they can use a dodge fuse. The LA fires were going on and I was unable to get them the battery next day, long story short- instead of using a tester battery from the service center, they avoided answering emails and phone calls. When I said to go through my insurance, all of a sudden they're super responsive and send me an estimate for $6,400+ of work. Looking to scan insurance via customers. This is that type of service center! Take your vehicle anywhere else! The management wasn't helpful either and when I finally paid the car ransom, I get back into my vehicle and find my glove compartment in disarray on my floorboard. Had to complain about that all for them to tell me the "tow truck guy did it". All in all, 11 days at a shop to replace a battery. No customer service skills at this place and management will not be of help to you either. Choose anywhere else before paying $350 for a diagnostic, they won't provide you with a print out of said "diagnostic" either as that is "not a part of their policy". Oh and a week later and my service engine light is on. This place is a rip off and they don't do the type of work they charge their customers for. read more

Van Nuys CDJR - Instead of a complimentary wash, this is how they returned my car to me - Car Dealers Near Me - Van Nuys, California

Horrific experience start to finish. If you're expecting customer service, pleasant demeanor or even common courtesy you should absolutely look somewhere else. This dealership has the shadiest sales tactics I have ever seen. Primarily a bait and switch technique that misinforms customers as to their lease details to trick the customer into unfavorable lease end deals. They bombard you with texts and calls when they want something. And RADIO SILENCE when you have an issue. Honestly, when you hear car dealer horror stories..... This is the dealership they are referring to on every level. I cannot say in stronger terms, choose a different dealership. I have purchased or leased many many cars. And this one is an absolute nightmare. read more

Finally got my car back after 2 weeks and 6 days , warranty repair . Warranty company will not reimburse my rental car for 2 weeks and 6 days which they say is. Unreasonable ( I agree) but they will give me 6 days . Not going to this Jeep service anymore read more

Used Cars: 5711 Van Nuys Blvd, Van Nuys, CA 91401 I purchased a used vehicle from this dealership in 1/ 2026, and my experience has been extremely disappointing. THIS IS MY FORMAL COMPLAINT General Manager Re: Formal Complaint Regarding Service Manager Josh A - BMW [2020 3 SERIES] I am submitting this formal complaint regarding my recent experience with your Service Manager, Josh, concerning my BMW [year/model], which was held in your possession for four days for a check engine light concern. 1. Misrepresentation of Repair Responsibility Josh advised me that the check engine light was an "easy 20-minute fix" and stated he would assume responsibility for resolving the issue. Based on that representation, I left my vehicle with your dealership. The vehicle was kept for four days. 2. Refusal to Provide Documentation Upon retrieving my vehicle, I requested written documentation of: Diagnostic codes, Any repairs performed,Communication with BMW A repair order Josh refused to provide any documentation. Instead, he printed and highlighted the same Carfax report I received at purchase, which does not document any current service event. He repeatedly stated: "Nothing was done." "We don't have anything." "It's an as-is." If no work was performed, documentation should still exist reflecting diagnostic review. If work was performed, I am legally entitled to a repair record. The refusal to provide written documentation is unacceptable. 3. Conflicting Statements Regarding Vehicle Condition Josh explicitly stated at the desk that: The check engine light remained on. No work had been performed. However, when I retrieved the vehicle, the check engine light was not illuminated -- directly contradicting his statement. This raises serious concern regarding transparency and disclosure. 4. Wrong Keys and Vehicle Misplacement Josh handed me the wrong vehicle keys. I was directed to locate my vehicle myself. The vehicle could not be located for approximately two hours. During this time: Staff did not know where my vehicle was. Josh verbally berated employees using profanity in front of me. He stated employees were "making him look stupid." I was left walking the lot alone searching for my vehicle. This demonstrates a breakdown in vehicle custody control and professional conduct. 5. New Mechanical Warning Lights After Retrieval After leaving the dealership, I am now experiencing: The check engine light illuminated again. The service/wrench warning indicator illuminated. These warning lights were not present when I initially purchased the vehicle. Given that: The vehicle was in your dealership's possession for four days. I was told it was an "easy fix." I was told nothing was done. Documentation was refused. The current mechanical warning indicators further raise concern regarding what occurred while my vehicle was in your custody. I will now be obtaining an independent diagnostic scan to determine current fault codes. 6. Resolution Requested I am formally requesting: Written confirmation of: All diagnostic scans performed Whether codes were cleared Any communication with BMW Any internal repair orders generated A copy of any internal RO, even if marked "no charge." Explanation as to why the vehicle was held for four days if "nothing was done." A formal management response within five (5) business days. If this matter is not addressed promptly, I will escalate to: BMW North America Customer Relations California Bureau of Automotive Repair (BAR) Better Business Bureau This matter concerns transparency, documentation compliance, and proper vehicle handling. Sincerely, Tammy Torres read more

Van Nuys CDJR - MY CHECK ENGINE LIGHT WHEN IT APPEARED - Car Dealers Near Me - Van Nuys, California

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My 2015 Ram EcoDiesel is being serviced again at Rydell on San Fernando Rd in San Fernando. Had the oil changed two weeks ago and they discovered a small coolant leak. I took it back a couple days ago and it's in their shop now. I was even offered a 15% discount on all parts and labor. I have to wait in line a couple days because they are so busy. Fingers crossed they do their usual great work and keep the cost down. This is more money Van Nuys CDJR isn't getting from me. read more

Worst CDJR in Southern California. No care for customers, service dates, and no sense of urgency. They need to be under new leadership that cares about their clients. It's a whole bunch of kids working here doing a terrible job. read more

This Jeep dealership in Van Nuys is hands-down the worst place to buy or service a car. If I could give ZERO stars, I would. After a frustrating experience with their lack of professionalism and complete disregard for customers, I left a review. Someone from their team responded with a "helpful" number to contact. Guess what? The person at that number didn't even respond! How is this acceptable? This level of incompetence and poor service is exactly why businesses like this should be shut down entirely. Jeep should honestly be embarrassed to have their name associated with this dealership. Save yourself the time, money, and frustration. Go ANYWHERE else. You deserve better than this joke of a place. They clearly don't care about their customers, and it shows. read more

Disorganized dealership with poor communication. I showed up to test drive a specific used truck and was not told until later that it could not be moved due to an issue. Instead I was taken to test drive a different truck without clear disclosure. I asked to be notified once the original truck was repaired and ready. That never happened. I only received automated messages and then was told the truck had already been sold. Save your time. This place switches vehicles and does not communicate well. read more

Update 1/6/25 - they say they mailed a check to me a week and a half ago for the amount of $535 plus a $500 deposit they neglected to give us credit for at the time of sale. They are in Van Nuys. I am in Burbank. No way it takes that long. Do NOT buy anything here. These guys are crooks! Just had the worst experience with buying a car here. We had a PO with a total. We arrived with a check in hand to buy the car. They offered to match the rate we were getting - I am so glad we declined. They came out and told us they made a mistake and needed to charge an extra $722 in sales tax. It felt like BS. Sales taxes are calculated as a % of the sale based on where the sale took place. This would never change. It doesn't matter where we live. They made us wait forever and when they finally brought us in to finalize the paperwork of course they rushed us through signing everything. Now I am back home reviewing the documents and the difference in Sales Tax is only $182. Elsewhere they charged us for $535 in accessories. I am not aware of any accessories we received for this and this is not what they told us. These guys are liars. Don't believe anything they tell you. Even after this was all done, it took them over an hour to bring the car around and they hadn't cleaned up what I asked them to. I will never buy another car here again! read more

Van Nuys CDJR - My fault for signing without looking but this is an out and out lie. They told me it was Sales Taxes. I should have checked. - Car Dealers Near Me - Van Nuys, California

Terrible Service will hold your car for 2 months and say they have no loaner cars. Manager never answers the phone. Bullshit dealership. Will sell you a lemon! read more

Genuinely regret leasing my truck from van nuys cdjr. I traded in my 2019 ram for a 2024 ram tradesman to start off during negotiations we agreed upon installing an aftermarket 12" screen along with all weather floor mats when I went to pick up the vehicle it was a 10" screen and no floor mats it wasn't until i continuously called that I finally got the floor mats and but unfortunately I didn't make a bigger issue about the screen which I regret.... Then when I noticed cables were hanging loose above the pedals I took it in for service and the rep said oh that's normal (no it's not) "you just gotta tuck it in" bottom line this place is a joke I can't wait till my lease read more

Van Nuys CDJR - Literally dangling right above my feet - Car Dealers Near Me - Van Nuys, California

Horrible experience at this dealership! Service department to be exact. Dropped off my vehicle mid October of 2025 and picked it up on April 27 2026 that's almost 7 months of me waiting for my vehicle to be done. The communication was not good at all! I would not get updates on the vehicles progress unless I took the time to call or show up in person. When I dropped off the vehicle I asked for a loaner vehicle and I was told they do provide them, but then overheard another service advisor tell a client they do provide them but are all loaned out at the moment?! Service manager Hector helped to explain everything and was transparent with me about Payman the advisor not being on top of it and not submitting paperwork in a timely manner when I stopped by in December but after that never heard from him didn't respond to my text messages or phone calls unless I showed up in person. The same day I stopped by I had the used sales manager give me an appraisal on the vehicle and gave me a really low offer and pointed out many things wrong with the vehicle but never mentioned damage to the roof of the vehicle. After 3 months of it being in service I had to purchase a new vehicle since my insurance only cover a certain amount of days so now I'm stuck with an extra car payment while paying for the vehicle that sat in service for almost 7 months! The day of pickup I refused to pay the amount due I was being charged for batteries that were given at "cost," 2 hours of labor $700+ to install 2 batteries, and my deductible. I asked to speak to hector or any other manager and was told hector was unavailable to speak to me but would deduct 1 hour of labor. Ultimately I ended up paying $1,198.03 after they charged my insurance $10,000 for the repairs. I was told some damage was caused to the front bumper and they fixed it along with small other flaws on the vehicle. When I got home I noticed damage to the roof of the vehicle (paint peel and rust) spoke with Payman and he told me Hector said it's normal wear and tear and was not damage done at the dealership but the car sat outside in the sun and rain and if it was normal and done when I had it don't you think the appraiser would've noticed that and mentioned it to me? Now I have to pay out of pocket to get this fixed. Ridiculous! read more

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Edit to Update: No one answers the phone. It's been 2 weeks with no updates and the number I was given below only goes to voicemail. I'm leasing my vehicle from there and I've had nothing but problems. The company never answers their phone, even if your car is in the shop. You are left with no updates on what's going on no matter how many times you call or text. The service mailbox is always full so there's no way you're gonna be able to get in touch with them. They also don't provide rental cars or reimbursement for rental cars when they are servicing your car in the shop, with no end in sight but they're more than happy to call and text asking to buy or trade in that vehicle for a new down payment lol. Run as far and fast from here as possible. read more

I came in for an oil change and walked out spending close to $2000. I was OK with that as maintenance is something cars need. But... Customer Service is non existent. When you spend $2000 and have no car for 6 days I expect a minimum amount of respect and communication. I would give 1 star but I did get the car back so I gave 2 stars. People are rude, you have to call multiple times to get somebody on the phone. The voice mail boxes are either full or not setup. If you do get through, they tell you that your representative is busy or not available and you need to call back when they should offer to take you number and have your rep return your call. They don't even say thank you or good buy they just hang up after you talk with them. The whole experience here was just bad. read more

The worst buying experience I've ever had. No ethic, no integrity, no honesty, no honour, nothing at all but lies and past aggressive behaviour. They failed on all aspects and steps of selling cars. Back in August I was in the process of buying a van after agreeing to finances and delivery the car on the time agreed upon; the car was in terrible shape as if it wasn't even washed, missing parts, incomplete work and the worst attitude when I tried to address those concerns, especially from two individuals named Joshua and Cegar " I think that's what he's called" I wouldn't even hire them as porters. Now I'm getting tickets sent to me for driving on Toll Roads even tho I never had ownership or possession of the car. I can't even find a number to call!! I emailed the GM and no answer. I advise everyone in the market for a vehicle to steer away from this dealership. I'll be contacting the investigation department in the DMV also will seek legal counsel to see further options. read more

Van Nuys CDJR - A ticket for a car I never owned or driven! - Car Dealers Near Me - Van Nuys, California

I purchased a 2019 used car for $64,000 on March 15, 2025, from Van Nuys Dodge. After the second day of owning the vehicle, I reached out to the dealership about a missing latch in the trunk, which is needed for emergency access if the battery dies. I contacted my sales rep, Jason, and informed him about the missing part. He said he would check with his manager. I followed up with him last Saturday, and he told me there was no update. Today (04/02/2025), I contacted the finance manager, Justin, who helped me during my purchase. Justin spoke with the used car manager (although I've asked multiple times for their name, I still haven't received it), and he told me the part would be in by tomorrow, 04/03/2025. I even scheduled a service appointment with a real Chevy dealership, but canceled it per Jason's instructions. This is my second time buying a car from this dealership, but it will be my last. I'm concerned that if I take my car back to Van Nuys Dodge for service, they might retaliate. All I want is reimbursement for the repair I'm going to pay for myself after spending $64,000. I am not wealthy--I had to work extremely hard to get my dream car, and this is the kind of experience I'm dealing with. For context, I even traded in my 2024 SUV with only 2,000 miles to get this 2019. read more

Of course took jeep back had to leave it an additional day. Called the Service Manager let him know my concerns and the loud rattling sounds was fixed meaning I picked up jeep next day and sounded normal again. Quality Control and checks on maintenance should be priority! I hope they take it seriously. read more

Buyer Beware - Poor Experience with the Used Car Department I purchased a used vehicle from this dealership in December 2024, and my experience has been extremely disappointing. Here are the main issues I encountered: 1. Lack of common sense 2. Deceitful business practices 3. Lack of respect 4. Lack of professionalism About three weeks ago, I discovered my vehicle did not come with a spare tire, jack stand, or lug nut wrench. Out of frustration, I called the dealership to express my concern. The sales representative told me it was my fault for not checking before purchase--an incredibly unprofessional and evasive response, in my opinion. I asked to speak with a manager and was transferred to a dead extension where I couldn't leave a message. After a week of calling with no response, I finally spoke with someone named Mervin, who identified himself as a manager--though he is not listed on their official website https://www.vannuyscdjr.com/about-us/staff/ To this day, no one from management has called me back or taken responsibility. I wanted an acknowledgment of their mistake and for them to improve their business practices, but that hasn't happened. Considering their unwillingness to take accountability and their disregard for customer safety, I cannot recommend this dealership. Imagine taking your family on a road trip only to find out your car doesn't have a spare tire. That's the level of care you can expect here. read more

I took my truck in today for the maintenance it requires and also to check the recalls the truck has. I'm so unsatisfied with the customer service of this location. They had done me wrong in the past but I wanted to give them another try since its convenient location. Previously I had taken my car for service and they crashed it. Second time, they had said they would pay for the rental and never did. Now that I wanted to get my oil change and maintenance, they wanted to keep my car 10 days. I also had a coupon for this service and they said it did not qualify when it literally it does since it comes from the factory. They weren't even busy and they didn't acknowledge me as a customer. Lack of customer service is the reason why people leave and go somewhere else. read more

My Jeep have a recall the soonest appointment they were able to give me was 2 weeks.Before accepting the appointment I made sure they had the part to fix the car and I asked the operator how long they will have to the car .....the answer : maximum half a day. When I arrived for my appointment on Feb 24 2026 at 11am at the reception 4 agents were seating at their desk behind the counter ...none of them busy except one eating a large sandwich ....none of them welcomed me with a smile or hello or a "what can I do for you? " ...so to one of them I gave my name ,time of my appointment and the purpose of my visit...."I need your cell number and the key " I questioned when the car will be ready? ....."I will let you know in 4/5 days" ...I was surprised and I ask the reason..."I don't know if we have the part" I explained that when making the appointment I was confirmed that they had the part and that will take less than half a day to fix it. ...the agent doubled check with the parts department..."yes we have the part but we still need to keep the car 4/5days "....for that appointment I missed a full day of work and now not to be able to have a car for 4/5 days or more made me unhappy so I politely asked to see a manager...." The manager won't be able to help you and might take 10 minutes to 2 hrs to get to you" It is inacceptable for a company who spends millions of $ in advertising to get new customers and have such a bad customers service! read more

PLEASE DON'T BUY ANYTHING FROM HERE!!! I bought a Jeep Willy's 2025 a month, and the 04-13-25 antifreeze explote and the 04-14-25. The car suddenly stopped at the freeway, and all the dashboard lights were on. Then I just felt a white simi truck inpact me on the left side of my car start shaking and completely when off and all car from Metro stop and try to help me out but he couldn't get the car going so I call a private tow truck to take the car to the dealership. When they town the car i saw oil and water coming out from the motor. I spoke with the salesman, JOSE BAUTISTA, about the accident and issue about the car, and he doesn't care anymore he just told me to "LEAVE YOU DON'T HAVE NOTHING TO DO HERE ANYMORE" read more

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If I could give Zero stars because that was what they earned! Horrble Service and Communication. Payman Service advisor and this dealerships are bunch of crooks. We took our jeep in due Service light going off. Found out Needed engine replacement which was covered under warranty but took over Six weeks to get done. Plus they they did services which we did not authorize. Costing us over $1500. When called advisor we told him Verbally we were declining services he suggested. We initially agreed but changed our mind when we found out the engine needed to be replaced. Picked up car and they charged the services we declined over the phone. Miscommunication or not. This is the the worse Service. After two days the engine light came back on. Stay away unless you want to get rip offed!! read more

If you have a choice between this and another Jeep or CDJR dealership, avoid this one at all cost! Purchased my Jeep here and was thrown into a sale, my Jeep met my expectations and price point. Until we've had electrical issues and Jeep gatekeeps battery replacement to their dealership. This service department held my Jeep hostage with no explanation, apology, or even acknowledgment of this service failure. The service team is a joke of a functional mechanic shop as I've been bluntly lied to and ignored by their service manager (Starts with H JR) and service representative (starts with B) for 2 weeks for a battery replacement. Nope I'm not even exaggerating and the best they could give me was $300 off the bill for an already gouged price. No sorry, no loaner, not one F was given by this entire team. As a cash payer (out of warranty) and now having to pay for a Lyft everywhere as I am disabled, I had no choice but to call them daily begging for a follow up. Absolutely minimal return or knowledge of things going on, one time they told me they couldn't find the tech or my vehicle! The amount of professionalism is alarming, I'm telling everyone I know to avoid this place! The sales department was immediately trying to sell me more of their crap, if only their service department inclined us to return with their horrendous service, and as being from Detroit this hurts my soul... read more

All the horrible ONE STAR reviews are correct, I'm a cash buyer and found the AWD Challenger GT Plus w/adaptive cruise & collision control but they don't want to sell it. I see it on Auto Trader & on a link, but their website shows no such car available and they confirmed they have it but won't give me any info on it. Then when I call the GM it goes straight to no voicemail, same with sales manager, no answer and disconnects me? Very sketchy place I'm not going to waist any more time but why are they even in existence makes no sense. read more

Van Nuys CDJR - The car from this dealer advertised but no where to be found... - Car Dealers Near Me - Van Nuys, California

Purchased a used car online, it was delivered with over $9000 of extended warranties tacked on. Plus the $1500 ceramic coating. And no copies of paperwork for me. I'm trying to cancel the warranties and of course they don't return my calls. They need to sign the cancellation paperwork! read more

This location is awesome that's all I can say from Glendale I got this location because I'm so happy with this dealership service department

If I could give zero stars, I would. This dealership runs on completely unethical practices. First, Angel kept blowing up our phone, pressuring us to come in and "seal the deal." When we arrived, he passed us off to Alfredo while pretending to work with finance. Angel assured us the car was being cleaned and prepped for us. Then Alfredo suddenly told us the car had been "sold that morning" and was no longer available. What makes it worse is that I literally saw another salesperson showing the exact same car on their computer to another customer, most likely someone willing to pay full price. This is dishonest, manipulative, and a total waste of our time. Shady, fishy business all around. If you value your money and time, stay far away. read more

I had an outstanding experience working with Ricardo. He has made me feel very comfortable through out the whole process due to his honesty, patience, and professionalism. Ricardo ensured that I understood every step of the process and answered all my questions thoroughly while working hard to get me the deal I wanted. Thanks to him especially, and the help of Mike and Kevin, I drove away in my new Jeep with confidence and excitement! Thank you so much Ricardo, I will reccomend him to anyone who wants a salesman who is genuine and truly cares. read more

Dont buy parts from here, they're charging $175 for a part i needed. Bought the same part at another dealership for $65. Out of your minds. Don't get robbed by these crooks and take your business else where. read more

Salam and Roger really changed my perception of car sales and salesman. They went above and way beyond what they needed to do for me in purchasing my jeep. Salam was able to give me the best price out of all other dealerships with just one phone call and no nonsense back and forth. I was in and out quick on a Saturday night 9pm with the price quoted over the phone. They stayed late for me. Thank you ! read more

Van Nuys CDJR - Jeep wrangler - Car Dealers Near Me - Van Nuys, California

I purchased my truck from this dealership and had a great buying experience, so I had high hopes for the service department. Unfortunately, that was not the case. I brought my truck in for a recall and also mentioned a noise coming from the front end. When I called to schedule the appointment, I was told they would need the truck for five days. That seemed excessive, but I agreed. The moment I walked into the service center, I got the vibe that no one really wanted to help. There were three service writers -- only one was with a customer. The other two didn't even look up or acknowledge me. Eventually, one called me over. He told me they'd need the truck for seven days, not five, and handed me a form to sign allowing the technician to drive my truck home. That was a red flag. I have a TRX, and I keep it parked deep in my driveway because two have been stolen in my neighborhood in the past six months. On top of that, the issue I described could be diagnosed without even moving the truck -- the noise happens while it's parked, and the steering wheel is moved. I of course agreed to let them test drive it while they had it. Over the next few days, I tracked my truck and saw it hadn't been moved once. On day four, I called for an update and was told it hadn't even been looked at yet, but they would "get to it that day or the next." I never received a call. On the seventh day, the truck was still parked in the same spot. I left voicemails for both my service writer and the service manager (because it's nearly impossible to speak to someone directly) saying I'd be picking up my truck the next day. When I arrived, no one was aware I was coming. My service writer was off, and again, no one apologized for the fact that after eight days, my truck hadn't even been touched and no one had contacted me. I wasn't surprised to see another customer in a heated exchange with a different service writer. Then I waited about 40 minutes for them to bring my truck around. After reading through other one-star reviews, both recent and older, it's clear that poor service is a consistent issue here -- and unfortunately, it doesn't seem like anything is being done to change that. read more

For your own good, do NOT go here. First time, Woman car purchaser, I note because we are never taken seriously when purchasing a car Lol. Saw a car on car fax and made an appointment to check it out. Test drove, associate told me details of the car and what was included ( not true ) , but everything was good. Asked some follow up questions , to which the associate didn't know the answers to and had to search them up. Nevertheless, I was interested, we went inside to talk numbers , I told them my budget and they quoted me 10K more than what the asking price was. It was after market add ons which I didn't ask for or approve, ( the inclusions the associate told me about on the test drive but didn't mention they were aftermarket costs ) I said nope not in my budget. They continued to negotiate very hard / very pushy. Came to a somewhat agreeable price, but was going through a credit union for loan, of course tried to get me to finance with them ( NOPE ). I said after I go through my credit union I'm happy to continue. Wanted me to sign optional contract to which I said no , but continued to push and was acting very overly assertive. I came back the following day to test drive again one last time, and the associate wasn't there at our appointment time and I waited 30 minutes for our test drive ( thats on me I should've noticed the red flag and left ) but waited and went anyway. There were engine lights on this time to which I mentioned and was met with a no worries! and I was informed it needed a smog anyhow so I couldn't take off the lot that day anyhow. Said come back tomorrow, so I put a deposit down to hold. I came back the next day, they tell me its not ready and it has some issues needing fixed but that I could get a different car instead! To which I said no, I want the car I came for, how long will it take for it to be fixed? No answer. A manager was brought over, Tried to push other vehicles again. Like I said before, No. In between all this is a LOT of attitude and rudeness. Disregarding anything I said actually. Asked for timeline again, no timeline for it being fixed. At which point I said, actually I don't want to do this I will pass on this purchase and want a refund of my deposit. To which I was met with complete ignorance. & suddenly the car could be ready tomorrow! ???? Then of course the pitching of other vehicles instead. I said no probably 4/5 times in this interaction. and was met with intimidation tactics to try to go through with the purchase of the ( damaged? ) car or purchasing of a newer more expensive model. I said no multiple times and then had to borderline yell to even be heard. Then to add on they made me go to another location for my refund because they didn't have a financer to help me onsite. I'm aware of all the red flags in these interactions and upon review will be noting for next time. But yeah avoid at all cost y'all. read more

Be aware! Read reviews even before getting water from this place! Bottom line: these people are scam artists. Be careful. Stay away from them! Look for a different dealership! Three years ago, we signed a lease for a car. At the time of purchase, the staff was incredibly friendly. But just three months in, the horn stopped working -- and I had a newborn in the car at the time. Imagine getting on the freeway and a truck tries to merge into your lane, and you have no horn to warn them -- with your newborn in the backseat!! A month later, the car alarm stopped working. Then the real issues began -- the car would randomly shut off while driving, or I'd press the gas and the car would shift itself into neutral and not move. When I brought it in, someone checked it and couldn't figure out why it kept getting stuck in neutral. They told me I'd have to leave it for a minimum of two weeks. I asked for a loaner, because it made no sense that I'd be left without a car -- especially a brand-new one I just got three months ago. He laughed in my face and said if I couldn't manage without a car for two weeks, I should just come back when I could. I ended up solving the issue myself by watching a YouTube video -- something their certified mechanic couldn't do. Honestly, embarrassing for them. After six months of ongoing issues with the car, I returned to the person who sold it to me. He told me there's nothing they could do -- and again offered to take the car in for a minimum of two weeks, with no replacement vehicle. I refused and kept driving the car. Now, as my lease is about to end, they won't stop harassing me with calls and emails -- it's been a nightmare! I blocked every number and email I could, and now they're calling from different numbers. Today, I went in to request my payoff quote and found out they put me on a 39-month lease instead of 36 -- something they completely misled me about at the time of signing! I clearly remember asking for a discount, and the manager, Mike, came back happily to say it was approved -- but what he actually did was extend the lease by three months without telling me! I'm honestly still in shock over this disgusting move. I've never signed a 39-month lease in my life and never would! Bottom line: these people are scam artists. Be careful. Stay away from them! read more

My 2025 Jeep Grand Cherokee has been in the shop 3 times for the same electrical issue. Friday 2/27/26, the service department said my car was fixed. When they brought my car out to give it back to me, it looked like it went through a dust storm, it was filthy on the outside. Then when I got in it, the check engine light was on. I went back in to tell my service advisor, and he said that they would check the issue right away. He came back and said it was an electrical issue, I said that's the problem the vehicle has been having for over a month now. I'm very disappointed with this dealership and with Jeep. read more