I had an outstanding experience at Galpin Land Rover, and I want to highlight the exceptional service I received from Nick in Sales and Tony in Finance. From the moment I arrived, Nick made the entire process smooth, informative, and stress‑free. He was patient, knowledgeable, and genuinely invested in helping me find the right vehicle--not just making a sale. He took the time to answer all my questions, walked me through every feature, and made sure I felt confident in my decision. When it came time to wrap things up, Tony in Finance was equally impressive. He explained everything clearly, helped streamline the paperwork, and made the financial process quick and painless. He went above and beyond to ensure I got the best possible terms and understood every step. Together, Nick and Tony delivered a level of service that's rare to find--professional, friendly, and truly customer‑focused. read more

To the Land Rover Corporate Relations Team, I am reaching out to report a significant lapse in service quality at Land Rover Van Nuys. My recent experience with their scheduler, Juliette, was unacceptable. Beyond a generally entitled attitude, she attempted to provide "self-repair" advice for my vehicle rather than scheduling an appointment. When the topic of a loaner vehicle was raised, the response was dismissive and defensive. This level of service is not reflective of the Land Rover brand heritage. I am notifying you because this dealership requires a serious review of their customer service standards to align with corporate and consumer expectations. Ever heard about the Customer Service Index score? read more

Purchased a new Land Rover Defender on Memorial Day 2025. It immediately had computer glitches on the drive home and the InControl system would not work. I dropped it back off to Galpin Service with a detailed list of what wasn't functioning. 2 weeks later they tried to return it to me without addressing any concerns. Repair Order paperwork simply stated software update performed, nothing else verified. Service Advisor "Edmond" was useless, said he was just doing his job and reporting the vehicle ready for pickup. I pointed out that I couldn't even log into the "InControl" system. Eventually, he said they would keep it in service and contact JLR engineering team in the UK to troubleshoot. A MONTH later I was informed the vehicle was ready for pickup again. They gave no details on any work performed. I called to ask. They would not disclose what work, if any, was done on it. Service manager "Henry" instantly took an adversarial stance on anything I said. Dear Henry is the primary reason for this review. Apparently Henry and service advisor Edmond have a long negative history from working together in past dealerships. A quick internet search reveals Edmond has actually sued Henry at a previous dealership. Did this complicate my vehicle repair? All I know is they are both at fault. But Henry more so, as he's in charge. At wits end with them, I spoke with the GM who finally agreed to edit my repair order so at least it verified the InControl system error. He refused to change anything else. Unfortunately, it also stated the concern was corrected after a software update, which is a flat-out LIE. Demonstrable. And they knew it. They all knew it. The GM just kept repeating to me how they're a "Family-Owned business" as if this excused everything. The Godfather movie also featured a family-owned business, didn't it? In the end, Henry rudely insisted I pick up the vehicle, stating: "they had had it long enough," and "it was time to pick it up." I was left with no choice, and so I took it to the Riverside Land Rover dealership who were exemplary. A few months later JLR bought the vehicle back under California Lemon Law because the InControl system could not be fixed. All the folks at Galpin had to do was be honest and properly document my Repair Order paperwork. Instead they lied and doctored the paperwork to cover their butts. Dishonest behavior and absolute disrespect for their clientele. This was my SECOND luxury vehicle purchased at JLR Van Nuys. And now it is my last. read more

Huge thank you to Jo at reception and Hovick in service at Jaguar Land Rover. My wife is currently battling cancer, and their kindness, compassion, and professionalism truly meant a lot to us. They made our visit quick, smooth, and stress-free. We've been coming here for years for my wife's vehicle, and the service has always been outstanding. Truly grateful for both of them. I recommend coming here for parts and service. read more

Find Jason! It was truly a pleasure working with Jason. I'll be honest--I can be someone who's pretty hard to work with--but Jason was incredibly patient and did everything in his power to help me get the car I wanted. He's not like other sales reps who can be pushy; Jason was the complete opposite. He was genuine, respectful, and made me feel confident and comfortable throughout the entire process. It was clear that Jason knows the car inside and out, and more importantly, he really understood my best interests. He even followed up afterward to make sure I was taken care of and in good hands. I'm absolutely loving my Defender 110 (and my dog loves it too!). I highly recommend working with Jason! read more

Land Rover Van Nuys - Auto Repair Near Me - Van Nuys, California

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I had a very frustrating time with their parts department. Called to inquire about a part and nobody picked up the phone after many rings. I called back again and left a message for a call back. No one called back. Tried again the following day and was connected to Carlos who gave me the info that I needed, but the price was very high, so I told him I would get back to him after shopping around. I left two messages for Carlos the following day, and he never called back. I drove in to place an order the following day in person and there was nobody there in the parts counter. I stood around and was ignored by everyone in the area. After waiting for 15 minutes, Aaron came out and asked me what I needed. Then he left and didn't come back. After waiting another 15 minutes, I decided that Galpin was not very interested in my business and left. Customer service is not their priority. read more

All around amazing experience at Land Rover Van Nuys. Arnold Chaparro is a rockstar! Extremely communicative, fair and transparent pricing and the highest level of customer service. Great experience in every way. Highly recommend you get your next car from Arnold! read more

I worked with Moe back in June. I had a discovery sport that I was upside down with and wanted to trade in for something bigger . Moe worked his magic and got me into a beautiful Discovery full size. All the promises he made, he followed through with. His customer service was exceptional, unlike what I've experience with most sales people in the industry. I love my 2025 Land Rover , the 3rd row is surprisingly spacious . I also had a great experience working with finance, again good customer service. read more

Justin at Land Rover absolutely deserves a raise. He had the patience of a saint, the humor of a stand-up comic, and somehow made the whole car-buying process feel easy. I showed up stressed, left laughing and driving a gorgeous new car. If every salesman were like Justin, people would buy cars for fun. Highly recommend! read more

Worked with sales person Nick Kaladjian at the dealer and bought 2 range rovers from him since he was a very hard working honest person with integrity which is a rare commodity in the car sales industry. Highly recommend to work with. We love our cars and the deal we made together. GRS read more

Do not go here. Made an appointment, confirmed that they would have a loaner, or at least chances are better when going in earlier. Of course when I get there, they are extremely backed up blah blah, no loaner... fine. The kicker, this John Alavazo guy, I'll never go back so I don't have to interact with him again. After claiming a constant high pitched noise coming out of the car is "normal" ... continues to just be rude and obnoxious. I mean if you are this miserable, why are you in a customer facing job? Lost respect for Galpin that they let this guy ruin the Service department here... drive a little more and just go to a different dealership if you need service. read more

Jason D was very helpful he was very patient and easy to work with. He showed us the different models and all the features. I will definitely recommend him to family and friends! read more

Ask for Martin Hawatmeh! He is straightforward, honest, and didn't play any back-and-forth games. Communication was clear from start to finish, and he went above and beyond to make my deal happen while respecting my time. The entire process was smooth and efficient. Highly recommend Martin if you don't want to spend all day at the dealership! 5 Stars!!! read more

Our experience was a challenge buying from Colorado, but Jeremy Guller has stepped up and showed serious leadership with his actions. Moving forward, their service department and the inspection process will need improvement; I'm now confident positive change will occur under his watch. Thank You. read more

Jason was beyond knowledgable, he was diligent, consistent, and sincere in his quest to help us fulfill the dream of owning a Range Rover. He understood our needs and made it happen. He did so well we are strongly considering another purchase through him. This is Your Guy! Happy Shopping read more

I had a great experience with Arnold at Van Nuys Galpin Jaguar. He streamlined the process and made buying a car easy and stress free.

I had the pleasure of working with Martin Hawatmeh who in my opinion was one of the most professional, knowledgable, pleasant and helpful sales consultants I've ever come across. He helped me get an absolutely beautiful truck and a great deal. I would highly recommend Martin and Galpin Land Rover for their excellence in service. With a huge thanks to both. read more

Land Rover Van Nuys - Auto Repair Near Me - Van Nuys, California

DO NOT COME HERE TO BUY A CAR. I came in to look at a Ferrari and waited over 30 minutes without a single person acknowledging me. No greeting, no eye contact, no "we'll be right with you," nothing. I wasn't asked my name, what I was there for, or if I needed assistance. I was completely ignored. I previously owned 20 dealerships, and I can confidently say this is unacceptable and unprofessional customer service. This is not how you treat potential clients--especially in the luxury car business. They clearly do not understand customer service, respect, or basic sales etiquette. If you value your time and expect to be treated with professionalism and respect, go somewhere else. This place does not deserve your business. read more

Had my velar for almost 3 years now and I'm obsessed. Nic is the best salesman. Writing this review as well for the service department because I feel so extremely taken care of every single time. It's a type of quality service I haven't experienced before and I hope to be a Range Rover customer for life because the experience is 10/10 read more

Land Rover Van Nuys - Auto Repair Near Me - Van Nuys, California

This is my 4th car purchase at Galpin, and I keep coming back because of my salesperson, Samie Shokory. He always takes the time to make sure I truly love the car I'm getting, and he makes the whole process super easy and stress-free. I always leave happy! Samie even goes above and beyond by delivering my new cars right to my home. If you're looking for great service and a smooth car-buying experience, I highly recommend Galpin and especially Samie! read more

The best service you can get from these guys. Follow up crazy and they care about customer satisfaction read more

Land Rover Van Nuys - 2020 Range Rover - Auto Repair Near Me - Van Nuys, California

I highly recommend Galpin Land Rover. Arnold Chaparro is great and I have leased multiple cars from him in the last couple of years. He always takes his time to find the right vehicle, provides thoughtful advice and follows up to make sure everything is running smoothly. I couldn't be happier. read more

Bought a used Aston from Sako at Galpin Land Rover and had a great experience. The car is amazing and everything went really smooth. Sako made it easy and was great to work with! read more

Justin, Jeremy, & Johnny were impecaable from beiginning to end. Justin made sure all my customer service needs were met ...finding the perfect vehicle for my daughter's sweet 16 & boy was it aweet! He went all out in planning the memorable surprise in the hidden vault. A milestone she will never forget; literally brought tears to her eyes. Team was top tier/classact in their facilitation. Really down to earth cool staffing. Get there...you will not regret it. More than a dealership: it was an experience. @mychalbella & Mom read more

I've bought over 15 to 20 cars in the past few years and my experience has not been better than with Arnold and Mohammad from Land Rover. I recommend working with them exclusively they are extremely great push for the best deal as possible and truly care about you and not about a sale. Best people to work with. read more

Arnold was the best salesman to work with! I specifically walked into the dealership, asking for the best salesman there and was presented with him. He was not an overbearing salesman which I personally love and appreciate. He was patient and had great customer service. He made my overall experience simple and a pleasure. Anyone who's ever had to deal with going to a dealership and buying a car knows that saying a lot. read more

Willie Darwich was incredibly helpful! He went above and beyond to answer all my questions and made the whole process so much easier. I really appreciate his patience and professionalism. Highly recommend working with him! read more

Absolutely disappointing experience with Galpin Land Rover Van Nuys. I reached out as a serious buyer and was met with one of the most unprofessional interactions I've had at a dealership. I was connected with a sales associate named Justin Alexander Permijo. When I asked for their best offer on a lease--something any reasonable buyer would do--he laughed at my message. Not only was that disrespectful, but it spoke volumes about how little they value potential customers. Instead of engaging respectfully or offering helpful information, Justin dismissed my inquiry and made it clear he had no interest in earning my business. If this is how they treat clients at the inquiry stage, I can only imagine what the rest of the process would be like. Save your time and go somewhere that treats you with professionalism and courtesy. I won't be returning--and I wouldn't recommend this dealership to anyone. read more

Land Rover Van Nuys - Auto Repair Near Me - Van Nuys, California

Martin at Range Rover was fantastic to work with--professional, knowledgeable, and truly attentive. He made the entire process smooth and stress-free, answered all my questions. An excellent experience from start to finish. Highly recommend Martin! read more

Bought my wife a Range Rover here and Justin was amazing hands down the best salesman out there

I bought my wife her first Range Rover from Justin at this dealership. He is a stand up guy and does everything he can to get you what you want. He has so much patience and care, really above and beyond any experience I've ever had at a car dealership. The GM Jeremy is super nice too. I'll be buying all my cars from them from now on. read more

I went there to drive a Range Rover Evoque. I enjoyed the drive and found that they had not just one, but two, used cars that were reasonably priced, beautiful and exactly what I wanted. Of course I could only buy one. Moe helped me with the purchase. He was great. Fun to work with, efficient, and got everything done as quickly as possible. I went there at 10 a.m. and had to leave to do some things. Got the car by 5 p.m. looking sparkling and beautiful, with a full tank of gas. I've had the car a week and absolutely love it. read more

I bought my Range Rover from Steve Rodgers. He went above and beyond his job. He made sure I felt at home and he really knows his cars. Most sales guys are full of poop. But not Steve he truly cares about his customers and is so transparent about his work. I've been coming to Steve the car guy forever and anytime I need a car for myself or my family I will always use Steve Rodgers. Thank you for making this experience enjoyable. read more

Working with Samie Shakory was an absolute pleasure and by far one of the nicest car sales professionals I've worked with who makes it feel like he keeps his clients interest at heart. read more

Best car buying experience hands down. I have been in sales for decades and this place was by far the best. Justin Permijo was transparent and professional. I was coming from SF Bay Area and didn't want to make the drive for any BS. Justin was a straight shooter from the start. Listened to my situation and delivered. He was had another couple he was working with at the same time as me. The other couple was buying a Lamborghini and I only a used Lexus, however Justin went out of his way to communicate throughout the whole process. I would highly recommend this dealership going forward. Family owned businesses always provide better service, Galpin is no exception. THANKS JUSTIN!!! read more

I came here with my boyfriend to get his dream car and Willie Darwich was extremely helpful. The process was seamless and stress free, I recommend you Willie if you want to have an easy process and some nice coffee. Thanks Willie! read more

I brought my car in with an issue I could not resolve. Rafael Gallardo took the time to help me get it right. Even though he was not my salesperson, he showed me the customer service that Galpinis known for. Thank you Rafael and Galpin for putting client satisfaction above all else. read more

Went here after a terrible experience at Keyes almost left me in tears. The experience here could not have been better. Jason D really went above and beyond. I want to buy another car there just so I can go and have the same experience with them. I loved how honest, thorough and fast they were. Thank you Galpin. First purchase of many. read more

Willie Darwich set a new standard for what a car-buying experience should feel like. Professional, personable, and genuinely committed to helping his customers. Willie made the entire process seamless from start to finish. If you're looking for someone who is trustworthy, attentive, and exceptionally skilled at what they do, I cannot recommend Willie highly enough . He's the reason I'll be returning to this dealership and sending friends and family his way. An absolutely outstanding experience! read more

So, I must hand it to the GM, Jeremy Guller. He immediately called us after seeing my review and conveyed his sincerest apologies along with a promise to make it right. He was a man of his word and sprung into action to remedy the disappointment we had experienced. He made a service appointment for us immediately WITH a loaner car. He checked in with us to make sure we were getting what we needed. He handed us over to a very competent and knowledgeable service team member, Yero, who addressed all of concerns. He even met my husband in person when he dropped off our vehicle for service. All in all, I must say that we are extremely impressed with the outcome and look forward to a fruitful relationship with Galpin Land Rover in the future. A huge thank you to Jeremy and his crew for rectifying a mistake and making us feel valued. With this type of customer service and support I will happily recommend Land Rover Van Nuys. They have officially made us lifelong customers! Excellent job! read more