I have been a customer of Calabasas MINI since I purchased my first MINI in 2014, and I continue to be impressed with their service and the people who work there. I recently brought my car in for its 30,000-mile full service. The recommended service was completed, along with some repairs. Unfortunately, a couple of months later I developed a major brake issue. The Calabasas MINI team carefully evaluated the problem, identified the underlying issue, and addressed it thoroughly, professionally, and with the utmost care. I really appreciated how seriously they took the situation. I especially want to recognize Matthew Bull. He was extremely responsive to all of my questions, professional throughout the entire process, and kept me informed. Once my repairs were completed, they even arranged an Uber for me, which was greatly appreciated. I also want to acknowledge Carlos Rodriguez, who was kind enough to replace the battery in my spare key at no charge. Carlos is one of the familiar faces I remember from my many years with the dealership -- and when I say one of the "older faces," I definitely don't mean his age! It is actually wonderful to see some of the same people still working in the service department after all these years. I highly recommend the Calabasas MINI Service Department. The staff is friendly, courteous, professional, and genuinely cares about their customers. Thank you, Matthew, Carlos, and the entire Calabasas MINI team, for taking such good care of me and my MINI! read more

Matt Bull and the whole crew made me feel like a VIP. Generously provided a courtesy car and kept in clear communication. Thanks so much!

Love Micky and everyone at Bob Smith Mini. I leased my electric Mini Cooper from Micky a few years ago and was just browsing. Not even thinking of getting a new car, but everything about everyone who works here is wonderful and pleasant and ethical. It's a joy to come here and I hate car dealerships. I do not like other local Mini dealerships either. I drive from La Crescenta here just for this dealership. That's context. Thank you Bob Smith Mini. Thank you, Micky. read more

I am please to say that The service manager Fernando was very helpful and restored my faith with this dealership. I want to thank him for his professionalism and taking care of the issue. read more

Bob Smith MINI - Look at the center cap paint was all chipped - Car Dealers Near Me - Calabasas, California

I was having trouble getting appropriate MINI service help near me & the good service team at Bob Smith (especially Matt Bull) is going the extra mile to get me sorted. Not only will I go there for MINI needs from now on, they've won my BMW service too. read more

As always Miki Fargo took the best care of me. I saw this beautiful blue mini 2025 in their ad and I came in and said I want that one. Sure enoughI I was driving off the lot with it the next day This is my seventh Mini, so you know what I'm talking about!!! Go ahead and test drive one today ! read more

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Miki is by far the best sales associate I have ever worked with. Getting my daughter her 1st car was so easy and stress free ....our entire experience was excellent and I highly recommend Bob Smith Mini Cooper for anyone looking for a read more

Excellent, efficient, and pleasant services provided by their service department. Definitely, will be back and recommend my family and friends. read more

A huge thank you to Jasmynn and Matt for always taking care of my 2016 mini cooper. They are professional, fast, and efficient. Their customer service is excellent and couldn't be happier. also a HUGE thank you to Fernando Narvaez (service manager) he rocks! Make sure to check them out, you will not be disappointed read more

I worked with both General Sales Manager Christopher Conway and Advisor Miklos Forgo to lease a Mini Cooper. Service was top-notch and personalized. This is my second lease and I'll go back again. Thank you, Chris and Mikey! read more

I had an amazing experience ordering my 2024 JCW Clubman at Bob Smith MINI. I already owned a 2020 Clubman S and I was wanting to upgrade to the JCW model. Several MINI enthusiasts from a FB group I belong to, recommended Jacinda Olivas and she was very helpful with ordering my new Clubman. During both ordering and final negotiations, I felt no pressure whatsoever and I loved the very relaxed atmosphere. Chris, the sales manager was awesome as well. If you're shopping for your next MINI, I highly recommend Bob Smith MINI and Jacinda as your sales advisor. read more

Bob Smith MINI - 2024 JCW Clubman - Car Dealers Near Me - Calabasas, California

I bought my car here a little over 6 months ago. Really helpful, kind, good people 5/5 service read more

They are my go-to when I need to service my Mini Countryman. Both Matthew Bull and Jasmynn Dominick are terrific to work with, always working with my car insurance and quoting me fair and honest pricing. Even when I need a loaner car, the loaner department is super accommodating! From the service department to the gentleman who greets me when I drive in, the service is impeccable! My loyalty to this company was truly earned, and it wasn't difficult to see why they really do love their clientele! read more

Alex from Calabasas BMW is the kind of person every dealership needs. Knowledgeable, honest, and genuinely helpful--he went above and beyond to make sure everything went smoothly. His professionalism and attention to detail stood out from start to finish. Honestly, this guy should be a manager. Thank you, Alex, for everything--you made the experience top-tier. read more

Do you have to be in some type of exclusive owners club to get them to answer the damn service phones? That seems to be the biggest complaint on here yet they do nothing to change it. I too was one of those people who waited 20 mins for an advisor just to have a non advisor answer the phone and send me to an advisors voicemail. Shit I could have done that at the beginning of the phone call. My Mini had a service notification so on the app it took me to Bob Smith scheduling. Ok let me give them one more try. I saw the name of a service advisor and was sent a text asking "how can I help you schedule service". That was on Sept 22nd today is the 28th and not one reply back since. I ended up at South Bay BMW/MINI last week which wasn't a great experience but it was way better than old "no phone answering" ass Bob Smith. What is it with dual branded (BMW/MINI) dealerships that seem to make MINI owners feel like the bastard-child, burdensome brand? Out of three encounters at this dealership, only one was 5 stars, the other two straight zeros. From now on it's dedicated MINI dealerships only!! read more

Bob Smith MINI - Car Dealers Near Me - Calabasas, California

My wife and I came into Bob Smith Mini to look at a used vehicle we saw online, and we were introduced to Jacinda. Jacinda was so extremely pleasant to work with, and I recommend seeing her if you're in the market for a vehicle. We also met her General Manager who was also extremely pleasant, and not what a car dealership G.M. usually is like. This dealership has it figured out, and I'm glad we bought from them. read more

Bob Smith MINI - Car Dealers Near Me - Calabasas, California

Matthew Bull is exceptionally polite, efficient, and overall gentleman. I always look forward to coming to Bob Smith MINI to have my car serviced because the staff at Bob Smith MINI makes the whole experience enjoyable. They are polite right from the time I drive in off the street. read more

Bob Smith MINI - Waiting lounge and MINI Bar. - Car Dealers Near Me - Calabasas, California

Why go to a dealership? I don't know about others but, this is why you will want to go to Bob Smith for all your mini servicing. It starts with professional service, quick response, and of course knowledgeable repair staff. Trust me, I've used my share of import repair shops, some quite good, I've also done many of my own repairs. That said, what do you get for the extra cost? Jannie, my service rep, keeps me informed by sending texts on the progress, she insures I have a ride home (rental or loaner), Bob Smith staff are courteous, have a waiting area with a coffee bar, and always make sure you are taken care of. When I pickup the car, it's been washed and is promptly delivered to me with nearly no waiting. It's been awhile since I've met smiling staff with a true focus on customer service. We're all busy but, have patience, Bob Smith Mini has you covered. read more

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Worst customer care ever. They forget to take care of your car in the promised time, lie to you about it, and return your freshly washed car back to you completely filthy as they let the convertible sit under the rain all night. read more

This review is for the service department. Everyone is so helpful and friendly. But a SUPER shout out for Matthew Bull who really goes out of his way for the customer. Always answers texts/calls and extremely professional, He helped us out with out an appointment and got us on our way fast. Very well run dealership! read more

I decided to buy my beautiful Caribean Blue Metalic Mini Cooper convertible after leasing it for 36 months. The process went smoothly and Miki Forgo was excellent. He is highly knowledgeable, professional, and pleasant to work with (unusual in the car business). Highly recommend Miki if you are interested in getting a Mini. The dealership is top-notch overall and it is always a pleasure to go there for service. read more

Bob Smith MINI - Car Dealers Near Me - Calabasas, California

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I want to thank Jasmynn Service Advisor for Bob Smith Mini. My Mini got the B46M Environmental Air Catalyst Sensor engine service light error which is covered my Mini warranty. My mini was due for its first smog test needed for annual registration. Unfortunately, the required part was not available with no date when it would be available (stuck in BMW Germany factory with no date), and due date rapidly approaching for registration, in fact I paid the registration without the smog but that was ending soon also. I did contact other Mini dealers, and they did not have the part either. But I contacted an independent repair shop the owner was able to track down a new authorized Mini part. I contacted Jasmynn and she said she would check into it. I know there's a lot of hoops she had to go through to get the authorization and the actually get the part, but she did it and I was able to get my Mini repaired. I am very grateful to Jasmynn for going through all of that to help me. read more

Bob Smith Mini was surprisingly a wonderful experience. My father was a cfo for many car dealerships and I always hated the idea of having to go into a car dealership to buy a car. I know the tricks and the sleaziness that occur once you walk through those doors. This was not the case. Miklos was delightful. He is very calm, super kind and extremely helpful. I ordered my first ever mini countryman hybrid from him. It took a few months but Miklos always kept me updated for the arrival and when it came he sent me videos of my baby being unloaded off the truck. The process was quick and easy. I had my engine light come on. I just text him and he had a loaner all set up for me while they replaced a faulty valve. So freaking easy. I will keep coming back to him everytime I upgrade my mini. Go to Miklos, he doesn't pressure you and is very well informed. read more

I bought my 2019 John Cooper Works back in 2018 from them and I have been going back to have it surviceda there ever since. I have never had a better service experience with the experts at Bob Smith (and new car sales). I get videos of the repair process, courtesy loaner vehicles when needed. My husband has a Jeep and the experience he goes through is night and day compared to my experience with the Bob Smith Service Department. Especially the service advisors. Most service advisors are just a voicemail. You never hear from them, they never respond to literally avoid you at all costs. That's not the case with Bob Smith Mini. In owning a car for 34 years at countless dealerships, I chose to drive from Mid City LA to service my Car at Bob Smith always-25 miles each way. You know why? The level of customer service and especially the service advisor. My current service advisor is Mathew Bull. He has been the best I have ever had anywhere. I was bummed when my last advisor was no longer there but then along came Matthew Bull. He is amazing. He is like a Service Advisor Concierge. He texts updates. Provides consistent communication and goes above and beyond. Because of him and the amazing service I get at Bob Smith, my next car will be a Mini from Bob Smith, when that day comes but for the moment, I am loving my JCW Mini and thanks to a great service team for keeping my Union Jack on the road! It's worth the 25 mile drive each way as there is no better service for a Mini Cooper than Bob Smitha and their so lucky to have Matthew Bull on their team. He works 7 days a week and when my Mini is there, thanks to him and his great communication, I know the job will get done. Thanks to Robert AKA Rockstar for selling me the car of my dreams! read more

Bob Smith MINI - Here is a photo of the day I bought the car with my amazing sales Rep and my two dogs and husband. - Car Dealers Near Me - Calabasas, California

I'm a big fan of Bob Smith Mini , It is the best dealership ! I've dealt with a few dealerships over the years in the Los Angeles metropolitan area and no one else does it like Bob Smith . The staff is very helpful and attentive. I've had the pleasure of having Matthew Bull assist me with my car . Super professional and communicative throughout the whole process . Thank you ! read more

Our family is a Bob Smith MINi family. All five of us drive them and service them here. Matthew our service advisor takes amazing care of us and gets us a lovely loaner when we need one. We couldn't be happier with the experience from buying and service and regular maintenance. Everything is fast, tidy and everyone is super positive. Love it all! read more

Bob Smith MINI is the Ritz-Carlton of auto dealerships. I'm on my second vehicle from there because the service is second to none. Matthew has been my service coordinator and always rolls out the red carpet upon arrival, offering a cheerful disposition, beautiful loaner vehicle, all in a very brief encounter. Five stars all the way. Thank you, Matthew! read more

WOW! They are so friendly at this location. Chris Conway was so nice and helpful. I would highly recommend going there for a mini. The new John Cooper Works Convertible is so beautiful, go check it out!!! read more

Matthew in the service department is outstanding! Always happy to have him as my advisor!

I got my mini here 6 years ago and the quality of service has nosedived since the mini dealer has disappeared. I came in to get a service, and let me tell you, they do not care about their customers anymore. All they care about is to nickel and dime them for everything. I "needed" to get two new front tires and they wanted to charros almost $600. This in part to not then honoring thee warranty. I have to wait till after my warranty ends to get my service... convenient. I used to come in whenever there was any issue and they would take care of me. In addition, they would not even be nice about sympathetic or care. I just kept getting bombarded by their tactics and how much costs were compared to other places. They gave me a price different from what they even said it was. They are full of liars. I can get tire alignment for $90 at Hanks compared to $330. Do not treat customers this way. I wIll not be back. *update* The service manager did make it right for the service but they still didn't make sure the car was current. Barely a month later I needed to get a thermostat check/fix which would have been covered under warranty now it's not. read more

Our original salesman was so nice and wonderful. We purchased two new mini's here at Bob Smith. We have 740 miles on one of them and a constant annoyance is telling (insisting) every time we start our engine to immediately take our mini in for oil service. I was told when I purchased both mini's 'Any questions just call us here in sales we are here to answer any/ all questions'. Well I called today and got Eric in sales, who had zero interest in following through on that promise. He transferred me twice to voicemails. On calling back a third time he kept avoiding my call and putting me in a phone hold until I gave up trying to get help. Just know once you are out the door after sales help doesn't appear to be there. I gave two stars instead of one since we had such a nice experience with our original guy, but Eric apparently only wants sales. read more

Everything about buying my new MINI was fun and easy. Miki was great to work with. He was kind and patient and took the time to answer all my questions. He's a great asset to Bob Smith. MINI's website made it easy to track the care during production, and the customer service number took delight in providing information so I could track the car on its voyage across the Atlantic Ocean and through the Panama Canal. That was fun! Did I mention how great Miki is? I haven't encountered another car sales guy (or *any* sales guy for that matter) who is as nice and accommodating and straightforward as Miki. Chris, his boss, is also really good at what he does. I thank them both - they are the perfect team. How can I not mention my new MINI? I love it. If you're at all considering a MINI, definitely check it a Cooper at Bob Smith. I'm loving mine. Thanks Miki. read more

NOBODY IN SERVICE ANSWERS PHONES. Try to get an appointment with Bob Smith Mini, you CANNOT. I have been calling for weeks and weeks and weeks and weeks. The service advisor I trust is on vacation, so I wait two more weeks until they are back. I go to the website to receive a call back, nothing, then ask for a text, they say, a text has been sent, no text. I call and call and call. They ask if I want to speak to the manager, I say YES, the voicemail says, he is out of office. Did they not know he was out? Ed (no clue who that is) finally answered the phone and immediately HUNG UP ON ME. Called back and have been listening to music for 30 minutes with no answer. I work full time and my job is NOT MAKING SERVICE APPOINTMENTS. This dealer doesn't want your business and does not care. I am going somewhere else and suggest you do the same. Customer service is non existent. read more

I am thrilled with the sales approach at Bob Smith in Calabasas. Micky (Miklos) in particular really made our experience the best. more like buying a luxury car than a mini. he let us test drive multiple times and even remembered us and the car we liked from six months earlier. Our deal was easy and in our favor. what else could I ask for? nothing! it was great! Now we are part of the Mini lifestyle! read more

Bob Smith MINI - Pretty cool - Car Dealers Near Me - Calabasas, California

Bob Smith Mini Cooper is the greatest dealership around and that's because they hire outstanding salesmen like Miklos Forgo. He knows everything about these mini's that come with a treasure drove of goodies one could imagine to make your car comfortable, beautiful, smart, safe and technically superb! He is so knowledgeable, gives you the best deal and teaches you everything you need to know about how to get the most from your mini. What a great guy! read more

This review is for the service department. Double negative stars if possible. I purchased my Mini in February 2017.  I went for my initial maintenance service as the light for the service engine went on.  After few months on not seeing the service engine light, I took my car for the second service.  Nicole, Nichols the service advisor checked records on the computer, stated that I my car had been overdue.  I said I am not aware because I did not see the light go on.  She said there are "other ways" to see that the car is due for service.  She showed where to see it - apparently, when you turn your engine on a very (very, very) brief image of negative miles and a date of when to go for service.  Nicole herself noticed that the date on the brief notification is May 2017, meaning the very first maintenance service done was not even recorded.  Nicole said a reset was probably not done on the first service.  She suggested an oil filter clean up of some sort (worth nearly $300) due to the fact that I had been overdue but I have to pay because it is outside warranty.  Worried for my vehicle, I agreed. When I asked the same day what time I could pick up my car, I was told that it had to stay at the shop due to the fact that the service light is malfunctioning and the tech is not able to fix it until the next day.  With this information, it dawned on me that there clearly was a reason why the light did not go on which unfortunately had me lose track leading to an over due oil change.  I asked for the almost $300 procedure suggested to be waived since it seems that there had been an error on their part in resetting necessary buttons for the service light. Nicole "explained" that it cannot be waived due to the fact that I was overdue.  She talked over me most of the times and had insisted that it was my responsibility to bring the car for service.  I asked for her to take it to management for consideration. The next day, Nicole called, informing me that the car is ready and that she spoke with the service manager Tony Hawkins that they can only do 20% discount from the amount of the oil filter clean up.  They are capitalizing on the fact that I was overdue for the service but clearly, they did not acknowledge that there was an error on their part from the first service done. With Nicole's reasoning, Mini should have it in bold letters in their user manual to stare at the dashboard and read the notification that just appears in a nanosecond, to know if your car is due for service since it doesn't seem that the light is expected.  Funny how such basic car feature that did not show appeared nothing to them.  It's not like I was expecting my car to perform extraordinary things.  I was just expecting the service light engine on to go off when it's due, and it did not since they FAILED to reset it from the first service. So there, I paid them for their recommended service that could have been avoided if only they did not make an error from the initial service. My concerns didn't matter to them.  After all, I am just one unhappy customer.  They know they wouldn't lose business just because they had upset a customer like me. read more

I just leased our second Mini from Bob Smith Mini, Calabasas and it was an awesome experience. Our amazing sales advisor Miklos ' Miki' Forgo, Sales Manager Drew, and GM Chris Conway gave us a fabulous price so good that 2 other Mini dealers told us to 'Grab it'. Not only were the numbers great, they paid personal attention to all of our many concerns and expedited the on site contact to minimize any Covid risk. Start to finish, it was so good and smooth that my husband was tempted to trade his Prius for a second Mini. All car buying should be like this. If you're considering a Mini Cooper give Miki and his team a call. You won't be disappointed. read more

Bob Smith MINI - With my new Cooper S at Bob Smith Mini, Calabasas - Car Dealers Near Me - Calabasas, California

I've bought two mini coopers from Bob Smith Mini and by far my favorite service advisor is Matthew Bull. Oh Matt, I cannot recall the amount of times you've helped me out with the mini, but it's been numerous! Matt is always so kind and so helpful with everything that has to do with your mini. He's my go to man when it comes to mini coopers and always will be! He's the best help you're looking for, trust me on that! If you have a mini and your car needs serviced please go see Matthew Bull! He's highly recommended by me and my family! Thanks again Matt for everything you do for us, we will be back!! read more

Bought my new electric MINI here, and I love it! Rock Star did a great job to help me do a test drive and buy the car at the last minute and was pleasant to work with. Thank you! read more

Trying to get ahold of the service team here is harder than going to medical school. I've now called 5 times and been placed on multiple holds (up to 20 minutes) only to be HUNG UP ON. Definitely go to universal city for your mini needs. At least you can talk to someone there. ETA: was considering purchasing my leased Mini from them. Just needed a fairly simple question answered but after this experience... I think I'll pass. read more